Services Associate Resume Sample

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Kameron Pfannerstill
8767 Stefanie Run,  Detroit, MI
+1 (555) 426 4037

Work Experience

Business Services Associate
10/2017 - PRESENT
Phoenix, AZ
  • Retrieve from either DTC’s corporate action projection utility (Reorg Inquiry for Participants System / RIPS function) or through our SWIFT interface for our custodian NA Custodian network (i.e.: RBC in Canada, Citibank in Mexico), all the anticipated mandatory corporate actions that are pending allocation for each day
  • Retrieve, review and analyze the terms of the event and impact to our Client’s positions
  • Review and analyze the Firm’s stock record for each impacted issue (cusip driven). Reconcile any differences (breaks) and initiate any required consolidations to ensure a seamless payment process (i.e.: recall bank loans)
  • Create, maintain and record-keep for the event in accordance with the Department’s procedures; inclusive of, but not limited to, folder creation, processing authorizations, gathering of required supporting documentation, checklist maintenance, tax documentation (if applicable) and communications (internal and external)
  • Facilitate the mandatory event with the Firm’s contra-parties for all open transactions; inclusive of, but not limited to Broker to Broker Fails, Open Loans or Borrows, and Open Institutional Client trades
  • Reconcile the Firm’s corporate action processing accounts to ensure all positions and balances are cleared or properly detailed for management review, inclusive of all internal processing account, custodian related sub-accounts, and omnibus clearing accounts
  • Effectively print company related documents, for example; monthly invoices, royalty statements, 1099’s, various publications and various other documents
Member Services Associate
09/2010 - 08/2017
Philadelphia, PA
  • Lead outreach to DC's premiere public policy organizations, including by phone, email and in-person meetings
  • Track interactions using contact management system to ensure even targeting of all offices and organizations
  • Lead in-person and virtual meetings with National Journal members to engage and train staff on National Journal suite of resources
  • Gather and report feedback from engagement opportunities
  • Lead effort to integrate National Journal members’ workflow with National Journal account customization
  • Handles escalated consumer issues. Interprets and analyzes consumers’ written or verbal grievance or dispute. Determines the different types of issues contained in dispute and forwards those requiring handling in different departments to appropriate personnel
  • Performs a variety of activities to ensure consumer satisfaction, including interpreting reports, responding to general inquiries, assisting with fraud alert requests, and processing credit and/or score reports
  • Providing a challenging and rewarding environment for our people
  • Working with customers on timely, cost effective and creative solutions
Location Services Associate
11/2005 - 04/2010
Boston, MA
  • Constantly improving customer service delivery with strategic, scalable solutions in a risk-controlled environment
  • Delivery of the Global Site Services (GSS) component of assigned studies within a country or globally including accountability for delivery to time, cost and quality for assigned activities
  • Primary contact with investigative sites during site start-up activities
  • Working with investigative sites to collect the required investigator and regulatory documents for a study and ensuring that the documents meet the specifications required by local regulations, EU Clinical Trial Directive, ICH-GCP, FDA regulations (for IND studies) and/or the study sponsor
  • Maintenance of site address and personnel information in the study database as well as maintenance of regulatory documents throughout the duration of the clinical trial
  • Work with staff in Operational Strategy & Planning, Business Development and Operations, to provide feasibility data and other relevant data critical to the ability of the organization to develop evidence-based plans for the successful implementation and conduct of global clinical trials
  • Assign families to Arrangement Counselors using the ‘UP-System.’ Strict adherence to the “Up-System” is crucial
  • Immediately accept, inventory, and log into the system, clothing and personal items of the deceased with notation of any ‘special requests’ by the family. It is critical to keep clothing accurate! Promptly forward personal effects to Quality Control


University of the South - Sewanee
1999 - 2004
Bachelor's Degree in Business

Professional Skills

  • Strong analytical, excellent coding and troubleshooting skills
  • Customer-focused approach, strong attention to detail, clerical and analytical skills and the ability to prioritize workload according to shifting demands
  • Excellent listening, verbal and written skills to communicate effectively with consumers in a positive, friendly manner
  • Excellent organizational, prioritization and multitasking skills with a high attention to detail
  • Strong organizational and problem solving skills with the ability to prioritize workload and manage multiple tasks
  • Excellent customer service skills, including maintaining focus on the customer issue amidst a bustling, fast-paced environment
  • Strong troubleshooting skills and the ability to solve problems and make decisions while working in stressful situations required

How to write Services Associate Resume

Services Associate role is responsible for customer, microsoft, computer, interpersonal, excel, basic, organizational, database, training, english.
To write great resume for services associate job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Services Associate Resume

The section contact information is important in your services associate resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Services Associate Resume

The section work experience is an essential part of your services associate resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous services associate responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular services associate position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Services Associate resume experience can include:

  • Strong oral & written communication skills and customer service skills to internal & external clients
  • Experienced user with Microsoft Office applications and strong customer service skills required
  • Strong communication skills: verbal, writing, and presenting
  • Strong communication skills and proficiency in the English language and reading comprehension
  • Highly resilient; Remains calm during escalated issues; Well-spoken with excellent verbal and written communication skills
  • Strong interpersonal skills and an ability to maintain composure while dealing with difficult situations

Education on a Services Associate Resume

Make sure to make education a priority on your services associate resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your services associate experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Services Associate Resume

When listing skills on your services associate resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical services associate skills:

  • Possess clear and effective communication skills, a high attention to detail and organizational skills
  • Excellent customer service skills, verbal communication skills and ability to spell. Ability to lift 40 lbs
  • Strong interpersonal skills and ability to demonstrate mature judgment to appropriately respond to consumer contacts
  • Strong customer service skills with proven organisational & administrative ability
  • The interpersonal skills necessary to effectively interact with customers, team members, and the public
  • Established pattern of good work habits and performance with good interpersonal skills

List of Typical Experience For a Services Associate Resume


Experience For Business Services Associate Resume

  • Good organizational skills, including the ability to prioritize daily activities and multi-task to complete assignments
  • Have effective communication and customer service skills to help support internal MINDBODY team members and site-specific property management contacts
  • Education, Skills and Experience
  • Excellent interpersonal skills to manage interaction with all levels of internal staff and outside contacts
  • Exceptional oral and written communications skillAbility to manage multiple projects and priorities, some project management experience required
  • Excellent time management, written & verbal communication skills
  • Perform routine preventative maintenance functions and possesses strong written documentation skills required
  • Effective communication and technology skills to stay connected with other departments, team members and campus locations
  • + Good communication skills, oral and written

Experience For Member Services Associate Resume

  • Good time management skills, able to meet deadlines
  • Demonstrated follow-through skills with multiple levels of the organization
  • Commitment to service oriented approach, and possess excellent organizational and interpersonal skills
  • Fluency in Ukrainian and English language Good organizational and time management skills
  • Communicates clearly, including articulating information effectively
  • Good driving record and a valid Driver License

Experience For Core Business Services Associate Director Resume

  • Communicates professionally and effectively with providers, clients, and internal staff members
  • Interpersonal and communication skills. Able to work well with all levels of Management
  • Proven experience of 2+ years as an office administrator, office assistant or any other relevant role
  • Proven experience as an office administrator, office assistant or any other relevant role
  • PC skills – Microsoft Office

Experience For Location Services Associate Resume

  • Intermediate level Excel skills (pivot tables, v-look ups, basic formulas)
  • The mathematical skills necessary to correctly make change as appropriate
  • Proven experience of 2+ years as an office administrator, office assistant
  • Proven experience as an office administrator/assistant or any other relevant role
  • Multilingual skills desired
  • Project a professional image and interact effectively with all levels within an outside the organization
  • Experience as a receptionist or comparable clerical experience

Experience For Visitor Services Associate Resume

  • Proven experience and knowledge of the investment management business
  • Proven ability to prioritise, organise and motivate teams
  • Experience researching and responding to consumer issues
  • Experience interfacing with caterers and vendors in a corporate setting
  • Set policy and make decisions regarding major program, staff and fiscal issues. Demonstrate ability to delegate operational follow-up, as needed
  • Spearhead new program development across divisional areas, create strong linkages among all programs, and assist in finding necessary fiscal support (grants)
  • Ensure the delivery of a quality educational and training experience to students who enroll at the LIEOC
  • Validate parking tickets, handle movie tickets and stamps
  • Handles provider inquiries regarding prior authorizations

Experience For Professional Services Associate Resume

  • Experience with customer service, handling problematic situations with a professional and helpful attitude
  • Previous experience supporting Executives
  • Demonstrate flexibility in satisfying customer needs and ensure that any facility need is proactively addressed at all times
  • Demonstrated ability to develop financial analysis and reporting
  • Ensure our clients have a seamless on-boarding experience

Experience For Employee Services Associate Resume

  • Experience with process analysis, design & mapping
  • Experience Implementing Enterprise Software
  • 2-years HR experience in manufacturing industry
  • Experienced and knowledgeable working with Microsoft Excel, Word and Outlook
  • Experience with minor building repair/maintenance work
  • Professional experience interacting with corporate customers
  • Processes car rental requests, Baker Garage, Jefferson Garage and pay-station validation/coupon code requests and responds to customer requests
  • Customer Service experience in a Health Care environment
  • Dependable, dedicated; strong team player

Experience For Building Services Associate Resume

  • Previous experience in accounts payable and admin services
  • Work experience in email and Microsoft Windows/Google environments is required
  • Operate postage meter and package delivery system
  • Assist with the design and implementation of effective education programs, tools and related activities to increase the usage of CooperVision products
  • Interact with Providers in a positive and effective manner to facilitate demographic practice information changes and participating status updates
  • Entry level position with experience or industry knowledge

Experience For Mail Services Associate Resume

  • Provide excellent customer service to members as well as non-members
  • Mail service experience
  • Combined experience in customer service
  • Member services experience required
  • Experience in Oracle EPM technologies
  • Experience with MS Office, Outlook
  • Experience with social media and social collaboration tools
  • Current valid motor vehicle operator license and ability to meet and maintain insurability required

Experience For Workplace Services Associate Resume

  • Excellent attention to detail, and time management
  • Perform multiple tasks, determine priorities and make appropriate decisions in the best interest of the University required
  • Prioritize best interest of the University
  • Customer service oriented – good “people person” with ability to work and communicate with all levels of Bank customers
  • Work-related experience

List of Typical Skills For a Services Associate Resume


Skills For Business Services Associate Resume

  • Prior work experience in transaction services job that would provide a good understanding of activities, policies,
  • Mentally alert and able to recognize danger to self and others. Detail oriented with good reasoning skills
  • Quick learner with strong reasoning skills
  • Strong organizational skills with attention to detail and focus
  • Strong root cause analytical skills
  • Excellent customer service, communication/interpersonal skills

Skills For Member Services Associate Resume

  • Basic computer skills required including typing, data entry, navigating database and the use of Microsoft Word, Excel and Outlook
  • Basic computer skills required including typing, data entry, navigating database and the use of Microsoft
  • Demonstrated experience with accounting and finance processing
  • Capable computer skills including word processing, spreadsheets and presentation software, as well as databases and customer database systems
  • Capable of communicating effectively (verbal and written) with patient care providers, patients, visitors, management and other staff required
  • Documentation skills, including the ability to write project plans and audit responses
  • Communication skills for dealing with all levels of the organization

Skills For Core Business Services Associate Director Resume

  • Two years of accounts receivable/donor relations/accounting experience or any combination of related experience
  • Demonstrated ability to manage multiple tasks and assess priorities
  • Independently build skills and knowledge
  • Prior Business Services sector experience
  • Effectively communicate upwards risks to the Firm relative to root cause analysis andpipeline management
  • Relevant professional experience. Less experienced candidates with exceptional track records are welcome to apply
  • Effectively communicate results to members, acquirer, and or merchants and meet mandatory time frames

Skills For Location Services Associate Resume

  • Prioritizing tasks with an attention to detail while ensuring a customer-first focus
  • Previous experience with: Financial Analysis; Management Reporting; Payroll Accounting; and, Payroll Processing
  • Experience in Marketing, Digital Marketing, Marketing Operations or similar function in a regulated industry
  • Capable of managing, coordinating and consolidating slide decks
  • Previous experience using a computer, knowledge of the Microsoft Suite including Outlook, Word and Excel applications
  • Proactive, self-starter and forward thinking, problem solving skill
  • At least one year of experience in one or more of the following areas: museums, attractions, hospitality, cultural organization or retail setting
  • Excellent problem-solving abilities with a passion for solving client challenges and commitment to client delight
  • Two years’ experience in financial accounting and reporting for internal and external stakeholders

Skills For Visitor Services Associate Resume

  • Experience creating and executing test cases and test scripts
  • Provide support to different regulatory forums; reporting preparation including evidence documentation for internal and external audit processes
  • Differentiate between conflicting priorities and issues
  • Experienced working in a corporate environment
  • Strong teamwork and collaboration in a professional setting

Skills For Professional Services Associate Resume

  • Previous experience in the financial services sector running operational teams, with a focus on PostTrade Settlement
  • Validate and test distributions to ensure proper set-up/routing
  • Experience with HFM, FDM/FDMEE, Financial Reports, Scripting & Automation
  • An equivalent combination of education, training, and experience is acceptable
  • Demonstrate initiative, resourcefulness and creativity in problem solving
  • Excellent analytical and problem solving abilities with an ability to identify root causes and propose solutions
  • Demonstrate initiative, resourcefulness and creativity in problem solving required

Skills For Employee Services Associate Resume

  • Experience in selling environment
  • Demonstrate empathy and genuine caring in all interactions
  • Demonstrate our core values while delivering the best possible care
  • Valid driver’s license and acceptable driving history
  • Strong working knowledge of Walt Disney World & Company services and products
  • Previous experience dealing with external vendors or contractors
  • Manage conflicting priorities and be comfortable in a fast-paced environment
  • Continuously identifies, researches and incorporates new information on research and clinical program and strategic priorities into tour messaging
  • Possess a valid State of Florida driver’s license and clean driving record

Skills For Building Services Associate Resume

  • Minium of one years experience in a Health Care setting
  • Two to three years’ experience in customer service required, preferably in a nonprofit donor services setting
  • Valid Class “G” Driver’s Licence with clean driving record
  • Financial Systems implementation experience within the Financial Services industry
  • Excellent career advancement opportunities
  • Safety & security experience
  • Proven ability to work in a team environment and independently on projects
  • Demonstrate a passion for the social media technology universe
  • Strong collateral document knowledge

Skills For Mail Services Associate Resume

  • Strong drive to build deep expertise and leverage that expertise to research and resolve issues
  • Advanced experience with Google apps, mail, and calendars
  • Identify key controls on IT processes and perform validations to proof their efficiency
  • Demonstrates empathy to the colleague’s situation and speaks in a manner / tone the colleague can understand and relate with
  • Maintaining the sales floor by straightening, organizing, cleaning, and restocking merchandise and brochures
  • Developing a positive working relationship by appreciating and learning from fellow associates
  • Researching and communicating underwriting guidelines to agents
  • Being comfortable approaching and engaging visitors in conversation

Skills For Workplace Services Associate Resume

  • Being capable of lifting 40 pounds and standing for long periods of time
  • Consulting / Implementation background out of a Management Consulting firm
  • Receiving inbound calls to assist agents and customers by explaining policy coverages
  • Interpreting and verifying policy coverages, changes, renewals and new business transactions
  • Responding to simple and complex billing inquiries

List of Typical Responsibilities For a Services Associate Resume


Responsibilities For Business Services Associate Resume

  • Demonstrated ability to write and speak effectively, using conventions proper to the situation
  • Demonstrate intermediate computer and software skills necessary for job function. Exposure to mortgage-specific software. Familiarity with Microsoft Office
  • Diplomacy; ability to effectively cultivate and maintain relationships
  • Confident computer skills and the ability to leverage standard Microsoft applications such as Excel and Word required
  • Experience in healthcare/research environment; public speaking; customer service and hospitality
  • Demonstrated ability to develop and maintain positive working relationships

Responsibilities For Member Services Associate Resume

  • Strong knowledge of billing third-party payers and individual customers
  • The Business Service Centre (BSC) operates as both a client facing reception and an internal customer service desk
  • They work autonomously to manage & prioritise tasks to provide a positive work environment to all Accenture employees
  • The ability to insure a positive member/patient experience
  • Experience with Microsoft Office (Word, Excel PowerPoint)
  • Operate ADA equipment to assist our guest with disabilities

Responsibilities For Core Business Services Associate Director Resume

  • Proven ability to utilize radio equipment and touch screen technology (e.g. smart phone applications)
  • Demonstrated fluency in English
  • Demonstrated extensive Walt Disney World Park and Property knowledge
  • Experience in workplace services
  • Experience in office operations
  • Skill in the use and care of tools, equipment and machinery
  • Providing exceptional customer service to museum visitors at the museum’s admission desk and in the Moving Image store

Responsibilities For Location Services Associate Resume

  • Making store inventory accounting system updates
  • Filing and sorting mail and other paperwork
  • Chasing of training authorizations when necessary
  • Booking of meeting rooms/venue and accommodations
  • Requesting of course materials, exams and catering
  • Coordinating the Department’s annual strategic planning efforts,
  • Monitoring and assessing the Department’s performance against its desired outcomes, and
  • Answering the phone and directing calls
  • Operating cash register and assisting customers with museum store purchases

Responsibilities For Visitor Services Associate Resume

  • Assisting with associate payroll calls and questions
  • Reconciling bank deposits
  • Managing projects and programs to further the Department’s business goals and objectives,
  • Integrating the Department’s activities within the Corporate Group (CG) through cross-group initiatives
  • Greeting visitors at reception desk
  • Announcing guests to staff
  • Promoting membership to visitors
  • Stocking and display of brochures and collateral materials

Responsibilities For Professional Services Associate Resume

  • Proofreading the CFAM website
  • Assisting with education and membership department initiatives as needed
  • Answering the Society’s main switchboard phone and accurately transferring calls
  • Speaking English and local language
  • Understanding of trading and electronic risk management capabilities

Responsibilities For Employee Services Associate Resume

  • Providing technical support to questions from agents regarding The Hanover’s online systems
  • Making internal recommendations related to systems, procedures and workflows to gain efficiencies and meet changing customer needs
  • Collaborating on a daily basis with multiple stakeholders (Engineering, Field Teams, Management) in order to seamlessly resolve complex technical issues
  • Documenting all issues accurately in our CRM and creating knowledge articles on all new issues
  • Ongoing training and research to keep up to date with product developments in order to support our customers
  • Working knowledge of interface computer and printer as well as PC computers and Microsoft Office applications is required
  • Possessing knowledge and proficiency in technology
  • Acting as a liaison with departments to resolve identified service issues

Responsibilities For Building Services Associate Resume

  • Meeting outlined job requirements and stated individual and departmental goals
  • Offering advice/suggestions/best practices to stakeholders
  • Displaying passion for New York history and our products
  • Exemplifying professional and ethical behaviors; follow all policy and procedures
  • Physical requirements include moving from one place to another, reaching, lifting, climbing, standing and bending
  • Assists operations by compiling, organizing, maintaining and communicating information with limited supervision

Responsibilities For Mail Services Associate Resume

  • Be the directly responsible individual (DRI) for driving deals through to close for deals ranging from $100k through $5M+ needing onboarding assistance
  • Assist in maintaining documentation of procedures and processes to include data entry, scanning and indexing, and database procedures
  • Responsible for processing financial documents received via mail. This includes scanning, check processing, and document preparation for off-site storage
  • Provides customer support in the form of processing permit requests, car rental needs and questions regarding parking on the campus of Ohio University
  • Provides support to Service Support Center Supervisor by assisting with hiring, training and supervision of student staff

Responsibilities For Workplace Services Associate Resume

  • Or 18 mos. exp. in accounting, auditing, or accounting or financial call center work in private sector or other governmental sector
  • Respond to inquiries from Financial Controllers supporting balancing of the Firm’s books and records
  • Assists with office and/or break room supplies, stocking shelves and ordering inventory as needed
  • Manages daily flow of Information Systems back-up tapes to and from the Regional Office, logging shipments and requesting proofs of delivery when needed
  • Maintain and improve quality results by adhering to standards and guidelines; and recommending improved procedures

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