Service Product Manager Resume Sample
Layla Greenholt
72897 Lehner Centers,
Phoenix,
AZ
+1 (555) 962 2406
Work Experience
Service Product Manager
02/2017
-
PRESENT
Detroit, MI
- Product Strategy & Evolution : Understanding long-term user requirements; aligning the product to their needs; minimizing functional & technical debt; and managing vendor strategies where appropriate
- Solution Design : Understanding individual requirements; proposing high-level technical solutions within one or more systems; gathering estimates across development teams; generating a phased and costed plan; and gaining stakeholder buy-in for that plan
- Platform management : Maintaining accurate system inventory and documentation; analyzing and reporting on total cost of ownership for the products under management; optimizing platform infrastructure/service cost, stability, performance/capacity, and risk; coordinating audits & risk remediation projects; and designing and coordinating business continuity implementation and testing
- Stakeholder management : Obtaining stakeholder buy-in for product strategy and roadmaps; providing transparency on functional and financial outcomes, dependencies and risks; and promoting products among potential internal consumers
- Supporting management of Advantage HRM product line partnerships
- Supporting Solutions Management, sales and implementation teams
- Representing CGI Advantage product line at industry events and conferences
IT Service & Product Manager
01/2010
-
10/2016
Boston, MA
- Translate customers' needs into effective technology services and products, managing the lifecycle and data quality of the inventory
- Maintain a strong, reliable and trusted advisory role to business partners, whilst fostering relationships with Account Managers and Service and Product Managers
- Take a lead on defining the strategic product and location roadmaps, ensuring they align with business demands and technology targets
- Work in collaboration with Group Technology teams to resolve product issues and help to promote valuable and cost-effective product deliveries, in line with the agreed strategies
- Ensure products are compliant with operational, security and risk frameworks, minimal enterprise requirements, and any other group obligations
- Build strong and effective third party vendor relationships and take ownership of contracts
- Carefully monitor and control direct and total costs of software products, helping to improve transparency and reach financial targets, KPIs and SLAs
- Manages the creation, review and approval of the MRD and Phase Exit materials
- Works with core product design team and executive leadership to establish quality and customer experience goals for the program
Service & Product Manager
12/2004
-
12/2009
Dallas, TX
- Works with the core product design team to establish plans to achieve the quality and customer experience goals. Drives the creation, review and approval of the Program Plan or Statement of Work (SOW).Manages major risks and issues through effective contingency planning and proper escalation
- Ensures core product design team members communicate post mortem findings to the appropriate departments. Attaches each phase exit document lessons learned and review lessons learned for the next phase.Manages and communicates program changes post Plan Exit using PCR’s to ensure cross functional/org alignment
- Create a Service Product Plan explaining the Service Strategy for the related products
- Experience with Create a Service Business Case for the assigned products
- Experience with improvement projects on reliability/serviceability of the applicable sub-systems components
- Be a strong, reliable and trusted advisor to business partners whilst fostering relationships with Account Managers and Service and Product Managers
- Translate customers' needs into technology services and products, managing the lifecycle and data quality of the inventory
- Carefully account and control direct and total costs of software products, helping to improve transparency and reach financial targets, KPIs and SLAs
- Define the product and location roadmaps which align with business demand and technology targets
Education
Doane University - Crete Campus
1999 - 2004
Engineer's Degree in Computer Science
Professional Skills
- Excellent analytic, fact based strategic planning and problem solving skills
- Strong business acumen with proven track record of managing and prioritizing deadlines
- Exceptional organisational and communication skills – experience of service definition, planning and transition a great advantage
- Excellent influencing & collaboration skills
- Excellent communication skills. This role is part of a team representing global customers located across EMEA and LATAM
- Strong strategic thinking and tactical implementation skills
- Strong analytical skills - ability to draw conclusions and make recommendations based upon market trends analysis
How to write Service Product Manager Resume
Service Product Manager role is responsible for planning, reporting, security, retail, finance, credit, training, database, equities, architecture.
To write great resume for service product manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Service Product Manager Resume
The section contact information is important in your service product manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Service Product Manager Resume
The section work experience is an essential part of your service product manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous service product manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular service product manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Service Product Manager resume experience can include:
- Are outgoing, good at motivating and in general a good influencer
- Leadership capabilities, including team management, conflict resolution, problem solving skills, and the ability to make level headed decisions under pressure
- Build strong and effective third party vendor relationships, managing contracts to cohesive delivery
- Experience in project deployment/field experience/Tooling would be an added advantage
- Demonstrated experience working with product and sales operations teams
- Product and/or project management skills
Education on a Service Product Manager Resume
Make sure to make education a priority on your service product manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your service product manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Service Product Manager Resume
When listing skills on your service product manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical service product manager skills:
- Good relationship-building skills; ability to grow and nurture relationships with internal stakeholders
- Good influence management skills in interacting with various constituencies within the firm
- Strong organizational skills - ability to manage multiple projects simultaneously
- Demonstrated ability to operate independently, lead cross-functional teams, and act with good business judgment
- Excellent communication skills, with the ability to adapt, interact and collaborate with a variety of global customers and suppliers across different cultures
- Numeracy skills for budget planning and reporting
List of Typical Experience For a Service Product Manager Resume
1
Experience For IT Service & Product Manager Resume
- Makes sure that right competences mix is present in the teams, and hire people with broad, business focused, and customer-centric skills
- Support Market teams to implement the Market level/Market Specific programs more effectively and efficiently
- Direct working experience in the Fixed Income, Equities and Structured Products domain working closely with the technical teams
- Maintain a book of work for your area (cost management, setting priorities)
- +5 years of related experience, preferably in a large and global financial organization or in a large IT service provider in the financial sector
- Develop customer connections to link performance with customer expectations, and demonstrates ownership of customer requirements
2
Experience For E-service Product Manager Resume
- Ensure that GEA have the full needed product portfolio for a strong service business as
- Establishes strong relationship and credibility with customer's key stakeholders
- Several years of experience in the strategic and operational management of software products
- Experience with: business case development, project management, license management, vendor management
- Ideally, experience in the financial industry
- Experience in IT projects and/or product management, vendor and contract management
- Extensive experience in program and operations delivery management primarily in a global financial services organization
3
Experience For Service & Product Manager Resume
- Ensuring efficient scoping and costing and lucrative value proposition creation and communication to stakeholders
- Assuming end-to-end service and product management, i.e.
- Understanding business and delivery models like Software as a Service, including alternative solutions available in the market
- Run the program for remediating risk due to application logging and monitoring deficiencies
- Define and document technical customer solution, respond to technical sections of tenders, and prepare costing/pricing
- Responsible for developing sales cases during sales phase as per Market requirements
- Proactively assists on engagement with customers regarding Nokia solutions that require consulting-led approach
4
Experience For Service Product Manager NI Resume
- Responsible for scoping and cost analysis, estimation and benchmarking
- Provide inputs for services margin during negotiations with a clear value based pricing rationale
- Knowledge of Cash Equities and/or FX markets, including market microstructure
- Financial expertise and cost recovery framework in collaboration with the central finance team and the Business Operating Manager function
- Ensure total cost of ownership is within reason – determined by industry benchmarking
5
Experience For Service Product Manager SI Resume
- Very sound understanding of capital markets
- Provide service / product documentations (incl. updating inventories)
- Work with Engineering teams to assure clear hand off from new programs to the execution team
- Manage the price share equation and trade-offs, ensuring services are priced correctly to optimize adoption, competitiveness and profitability
- Openness for interfacing with interfaces external to the team
6
Experience For IT Service Product Manager Resume
- Perform customer and services maintenance testing (examples, installation, configuration and integration)
- Develop and maintain a sourcing release plan
- Lead an IT team implementing changes
- Runs lifecycle management tasks for applications in sourcing area
- Drive business growth by collaborating with cross functional teams
- Responsible for Service Catalog update process: initiation, creation, update and reporting for relevant Service Businesses as per Regional agreements
- Drive strategic product development together with clients and architects ensuring they align with business demands and technology targets
- Establish and maintain regular stakeholder communications for demand planning and change implementation jointly with the project teams
- Take the ownership for a series of existing software solutions
7
Experience For Self Service Product Manager Resume
- Communicate confidently and clearly in English and in French, both verbally and in writing
- An interest in home furnishing and the ability to identify with the value of IKEA products
- An infrastructure engineering background (server, storage, application server, database or similar)
- Execute the build of reporting and analytics platforms
- Plan and implement automation programs in IT operations, using tools like IP Soft, Arago
- Sound knowledge of application and infrastructure environments and monitoring platforms like App Dynamics, Netcool, Splunk
- Proficiency in conceptual, technical planning, risks and dependencies impact analysis
- Sound commercial/business judgement regarding transport industry issues
- Establish a core group of stakeholders that can be leveraged as part of our governance to reach decision on product lifecycle and roadmaps
8
Experience For European Service & Product Manager Resume
- Assessing the offerings, capabilities, and competitors as well as current and potential new areas in order to develop a service & product strategy to serve GT's customers - closely aligned with Business Strategy/GT Strategy/Divisional Strategy, Developing and executing road maps, Defining and managing sourcing and vendor strategies
- Negotiate with, and positive influence, both Technology and Business partners at all levels of the organization
- Deliver the service / product roadmaps, in alignment with vendor product roadmaps and service strategy
- Hard working, well organised and dedicated, able to fulfil the demands of a pivotal role within the organisation, consisting of many interactions and key responsibilities
- Understand industry trends, customer needs & growth opportunities for assigned products with the associate product family
- Determine solutions: use customer and market feedback to produce lifecycle strategies and develop value propositions
- Develop & optimize key supply chain relationships. Understand and implement cost management strategies
- Manages all product development/management KPI’s
- Acts commercially, with respect to deriving/sharing product market data, interactions with customers (Voice of Customer, Sales calls, etc.) and field salespeople.
9
Experience For End User Service Product Manager Resume
- Develop & optimize key supply chain relationships
- Understand and implement cost management strategies
- Build relationships, manage conflicts and work successfully with a variety of personalities
- Telecommunication product and solution knowledge
- Innovation to take up new ideas for process / tools improvement
10
Experience For ADV HRM Self Service Product Manager Resume
- Business Development: support service business by Division
- Understand services market needs and business requirements for a set of service packages
- Conduct prospect and customer related focus groups
- Capture customer feedback (and usage stats) on the service packages and systematically fold back into the services product development and backlog process
- Work in a decentralized environment
- Product management of application portfolio Dairy, Food and Beverage
- Manage the sourcing application landscape complex application landscape with SAP and Cloud based procurement and contract management systems as the core systems connected to a lot of different downstream systems e.g. reporting layers
- Determine required IT business solutions and assist in implementing them
- Support business partners by describing the business processes / requirements
List of Typical Skills For a Service Product Manager Resume
1
Skills For IT Service & Product Manager Resume
- As a marketing associate or related sales and/or marketing experience or medical device operations or R&D experience
- Strong collaborative team ethic and experience working in virtual and matrix team structures
- Proven experience of successfully managing technically complex change across multiple teams/regions/stakeholders
- Self starter with the aptitude to function effectively in a fast-paced, dynamic organization
- Product/Project management skills with 5-8 years with online and/or mobile
- Solid ITIL Understanding and solution consulting experience and references
- Experience in working with legal, compliance and regulatory bodies for drafting Outsourcing Due Diligence Process document
- Experience of planning and implementation of automation solutions in IT operations using tools like IP Soft, Arago and Automation Anywhere
2
Skills For E-service Product Manager Resume
- Experience of working with APAC banking regulators like MAS, CSRC, HKMA
- Experience with stakeholder management and driving outcomes in projects with wide ranging stakeholders across geographies globally
- Previous marketing experience or relevant product marketing qualification
- Solid Knowledge in MRI (Magnetic Resonance Imaging)
- Experience of managing multiple front-office systems and teams
- A good understanding of computer systems, software and the technical industry jargon, especially in the collaboration & document management space
- Strong written and spoken English; with Spanish, Italian, French or German being advantageous
- Experience of working with Case Management tools (such as Pega and ServiceNow)
- A good understanding of computer systems, software and the technical industry jargon, especially in the End User Workspace environment
3
Skills For Service & Product Manager Resume
- Experience in using Agile software development methodology
- Proven ability to adapt quickly to an evolving Technology and Business environment
- Excellent Understanding of SDM architecture & concepts
- Excellent Understanding of Core SI systems requirements with basic knowledge of 2G / 3G / EPC systems (SDM)
- Work with application delivery teams to solve issues and help to promote valuable and cost-effective product deliveries, according to the strategies
4
Skills For Service Product Manager NI Resume
- Experience working in IT projects and/or product management, vendor and contract management
- Progressive responsible experience in product management
- Demonstrated ability to develop and maintain professional and personal relationships with key business partners and customers
- Able to develop high levels of credibility and forge solid and positive professional relationships with subordinate, peers, and upper management
- Experience in retail wealth management highly desired
- Experience in developing and managing enterprise applications in the financial industry
- Experience in retail wealth management highly desired and full software development life cycle including both traditional waterfall and agile methodologies
5
Skills For Service Product Manager SI Resume
- Experience managing budgets minimally in the $5 - 8m range
- Experience in customer success functions including customer success management and professional services - Required
- Good at PPT, Excel, Design etc. working tools
- Extensive experience in the telecommunication service business
- Experienced to work with minimal supervision
- Prioritization and project management techniques
6
Skills For IT Service Product Manager Resume
- Effective communication; internal and external
- Experience in IT projects ideally as solution owner and or PMO
- Product Development experience is an advantage
- Services Strategy / Distribution experience. - Required
- Experience in the Service sector at all levels – Operational, Tactical and Strategic
- Related experience in the Financial industry and Capital Markets domain
- Extensive experience in delivery of enterprise level software (e.g. Program Management, Portfolio Management)
- Strong commitment to timely delivery of quality solutions, in time and on budget
7
Skills For Self Service Product Manager Resume
- Advantage: Experience of Credit Risk Analytics and Investment
- Experience in IT projects
- Strongly spoken and written English. Spanish, Italian, French or German are advantageous
- Ensure GEA have the required product portfolio for a strong Refrigeration service business such as
- Strong business acumen with ability to analyze financial needs and market trends
8
Skills For European Service & Product Manager Resume
- Results driven - demonstrated ability to make decisions and develop creative solutions for complex problems in a fast-paced environment
- Strong negotiation abilities
- Learning and Discovering
- Understanding of technology risk frameworks which underpin the regulatory and compliance obligations for financial institutions
- Understanding of E2E solutions and services for turnkey projects
- Understanding of the delivery lifecycle and solution services
- Understanding of legacy and Cloud Data Center related products and technology
9
Skills For End User Service Product Manager Resume
- Marketing activity / events assistant and execution, internal and external, like user seminar, webminar, email campaign, wechat promotion…
- Marketing material preparation and creation
- Conduct requirements-gathering activities, like evaluating services, using a variety of internal and external data and conducting end user interviews
- An understanding of the business and the challenges of an evolving IT in satisfying their demand
- Comfortable with financial forecasting, budgeting and accrual accounting
10
Skills For ADV HRM Self Service Product Manager Resume
- A passion for technology and business including an appreciation of technology trends in finance and/or marketing
- An understanding of how to balance business requirements alongside the challenges of evolving IT
- Collaborate with engineering; Service Operations, finance, sourcing, and others on all levels
- Analytical thinking, decision making and change orientation
- Biochemistry, Molecular Biology, Genetics, Genetic Engineering, or marketing related
- Understand basic financing and cost management
List of Typical Responsibilities For a Service Product Manager Resume
1
Responsibilities For IT Service & Product Manager Resume
- Lead and participate in workshops and interviews with the clients subject matter experts and communication with counterparts of various organizations and companies
- Contributes to risk management development by sharing risk management experience, best practices and thus coaching bid team in risk management
- Reflects actions, opinions and feedback from customers and documenting lessons learned in all sales phases according to bid guidelines
- Support the creation and maintenance of cost benchmarking database
- Contributes in promoting Microwave NETWORK PLANNING & OPTIMIZATION services to the wider Nokia community
2
Responsibilities For E-service Product Manager Resume
- Eager to work in an English Speaking Global Team
- Drive the design, build and continuous improvement of both the infrastructure and application transformational programs cutting across Group Technology
- B.A. or B.S. in business with an emphasis in marketing or related discipline
- Run or assist in quality control and project management
- Help to shape and deliver our 5 year strategic plan including integration and rationalization of multiple services and platforms into a cohesive single service offering
- Product management of the application portfolio
- Data support based on project / product
3
Responsibilities For Service & Product Manager Resume
- Development and execution of road maps
- Create and maintain service requirements
- Ensure that the service requirements are taken care of in the product development projects
- Create and maintain the product service concepts
- Organize design for service workshops
- Create spare part recommendations
- Manage service requirements in the product changes
4
Responsibilities For Service Product Manager NI Resume
- Are self-driven, proactive, result oriented and able to keep many balls in the air
- Are focused on output and time lines
- Manage the strategic and tactical project portfolio for Self Service effort of the
- Lead cross functional teams to design and develop new products, develop new
- Synthesize with business analysis service performance (share, orders, revenue, CM, etc.)
- Assessment of service offerings competitiveness, current and future anticipated state
5
Responsibilities For Service Product Manager SI Resume
- Design and develop service offerings and growth strategy
- Ensure front line sales force for successful execution of growth objectives
- Understand NI/Care Services requirements in customer tenders (Request for Proposals i.e. RFPs) and define Services scope
- Prepare NI/Care Services sales proposal as response to customer tenders
- Acts as a business level contact towards Customer and sales organization
- Defines together with other Services Solution Managers/SSL and Solutions Architects/Consultants solution/s to be proposed to the Customer
6
Responsibilities For IT Service Product Manager Resume
- Performs risk analysis of the proposed solution. Acts as key bridge between sales and delivery phase to identify and manage risks and assure customer satisfaction
- Provides relevant service documentation in customer solution creation and negotiation
- Provides handover deliverables as part of PTA
- Involved in Cost approval review process
- Understand Microwave Network Planning & Optimization portfolios, market needs and priorities and thus, support Regional Solutions team to create bid preparations and bid related activities (scope, risk and cost management) for all customers
- Provide beyond offer support to Regional Consultants by understanding customer needs, translating them into requirements, manage requirements and thus, transform them into solution
- Analyzes the customer challenges thoroughly and scopes the solution based on a valid business case
- Lead RFx discussions and other attributes of the tendering process. Maintain and help colleagues in ensuring in time and quality solutions for respective Service Business Line
7
Responsibilities For Self Service Product Manager Resume
- Creates qualitative and quantitative argumentation to justify the Solution
- Describes Nokia offering and value propositions in a holistic and compelling way that makes them easy to understand, engages our customers and captures their attention
- Individual Contributor and ability to guide colleagues to provide bid deliverables (e.g. SoC, risk log, project, assumptions, SOR, acceptance, etc.)
- Participates in internal and external customer presentations, discussions on solution proposition and proposal and, once the bid is won, facilitate handover to delivery teams
- Ensures implementation of global processes and tools
- Ensures continuous support to Market teams to meet the Sales targets
- Understand Microwave NETWORK PLANNING & OPTIMIZATION portfolio, market needs and priorities and thus, support Regional Solutions team to create bid preparations and bid related activities (scope, risk and cost management) for all customers
- Lead RFx discussions and other attributes of the tendering process. Maintain and help colleagues in ensuring in time and quality solutions for Microwave NETWORK PLANNING & OPTIMIZATION Service Business Line
8
Responsibilities For European Service & Product Manager Resume
- Experience in Internet / Digital space required
- Customer Business Understanding Languages
- Ability and willingness to travel 30% of the time
- Engage with vendors on SW purchases and maintenance renewals
- Collaborate with the SW asset management team on license management topics
9
Responsibilities For End User Service Product Manager Resume
- Collaborate with business management teams on cost forecast and cost savings initiatives
- Product/application management experience, preferably experience of FX, Rates and Credit front office through a technology role as a product mgmt., business analyst or development role
- Demonstrated ability to identify and manage risk related to project delivery and financials; ability to identify and remove bottlenecks across technology and business
- A thorough understanding of application development
- Knowledge and understanding of Telco/Enterprise Cloud architecture
- A strategic thinker with ability to create multi-year product roadmaps to reach desired target state
- Able to drive key interactions with business and technology stakeholders, senior management, internal user groups and conduct internal and external research and analysis to define and develop product and services roadmap
- Responsible to lead and partner with vendors and internal delivery teams to deliver on multiple streams on the new platform
10
Responsibilities For ADV HRM Self Service Product Manager Resume
- Able to align Service Line scope and architecture within CTO defined enterprise and technical guidelines
- Able to design services and products, and execute corresponding reviews, reporting and billing and work with IT business demand management and business product/service management to capture and translate business requirements for new and existing services, and ensure sufficient IT resources to meet the current and future demands for a given service
- Able to plan and managing lifecycle, TCO, and demand of services and products in portfolio and negotiate Service Level Agreements with GT's customers, and design services and products in accordance with the agreed service level targets
- A leader who takes initiative and enjoys working in a dynamic environment
- Product and solution knowledge in telco cloud, data center, big data and analytics
- Drive change through influence and collaboration
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