Product Manager Service Resume Sample

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Lance Braun
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Work Experience

Service Management Product Manager
10/2017 - PRESENT
Philadelphia, PA
  • Proven track, with multiple examples, of developing world-class online and/or service-oriented experiences
  • Experience in a startup or early stage business unit, bringing new digital products or services to market
  • Experienced practitioner of Agile development
  • Responsible for maximizing Emerson Network Power’s service business through effective service product management that would drive higher service attach rates from product sales as well as a better penetration across our installed base, driven through the service sales teams across the market units
  • For areas the Functional product manager is responsible for, develop a feature/product roadmap for future developments of the particular ‘service’ or ‘function&#8217
  • Optimize a digital process for maximum conversion and customer satisfaction
  • Demonstrated ability to think strategically and lead initiatives and projects from concept to completion, including organizing, prioritizing and measuring results
  • Strong analytical skills. Ability to collect and synthesize information, apply critical thought and present the information in a clear and meaningful way
Senior Product Manager & Colocation & Service
08/2015 - 08/2017
San Francisco, CA
  • Prioritize work based on data and customer needs and effectively communicate rationale with stakeholders
  • Inspire others, including demonstrated experience leading strong teams
  • Be a self-starter who is able to identify improvements, make critical decisions and work with subject matter experts throughout the Company to get new ideas implemented
  • Solid technical aptitude and willingness to learn
  • Handle ambiguity and work through change
  • Willingness to challenge status quo and represent key needs for change where warranted
  • Proficiency in MS Office suite; Excel and PPT used frequently and often
  • Working knowledge of workflow, work collaboration and bug tracking tools (ie. JIRA, Confluence, Slack, etc.)
Product Manager Service
07/2011 - 02/2015
San Francisco, CA
  • Maximizing the company profit over the product (s) entire life cycle
  • Experience in sales or product management
  • Develop and maintain an appropriately-prioritized backlog of user stories for implementation according to business value or ROI. Understand both the engineering and business side of the product being released and is ultimately responsible for representing the end-users’ needs
  • Lead efforts on competitive analysis that details competition’s service offerings, sales and product strategies and develop and apply insights to Tesla’s current and future services portfolio
  • Deployment or usage/management experience of OpenStack, VMWare, Hyper-V, Azure and/or AWS required
  • Grasp and translate technical capabilities into benefits
  • Participate actively in Go-to-Market Planning, collaborating with business groups to define and support effective strategies and messaging for driving customer adoption
  • Excellent oral and written Communication skills, coupled with the ability to build strong interpersonal relationships
  • Drive Product Life Cycle Management for the Service offerings, including creating a Service Product Roadmap


Globe University / Minnesota School of Business
2005 - 2010
Bachelor's Degree in Business Administration

Professional Skills

  • Excellent communication, negotiation, persuasion and presentation skills, with a strong customer focus
  • Strong analytical skillset: ability to digest complex information and bring back to its’ core messages
  • Demonstrate the ability to effectively coordinate and work with cross-functional and international work teams
  • Experience with digital marketing in (B2B & B2C) or service industry or automotive, banking, telecom etc
  • Multi-cultural awareness; experience of working in, and with, a wide variety of cultures
  • Experience in technology industry in Product Management, Marketing or relevant role
  • Experience engaging with customers in all phases of the product cycle

How to write Product Manager Service Resume

Product Manager Service role is responsible for training, travel, telecom, digital, research, design, refining, messaging, analysis, marketing.
To write great resume for product manager service job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Product Manager Service Resume

The section contact information is important in your product manager service resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Product Manager Service Resume

The section work experience is an essential part of your product manager service resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous product manager service responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular product manager service position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Product Manager Service resume experience can include:

  • Experience in service and/or medical diagnostics
  • Experience with lean and growth process management practices/DBS and leadership and implementation of these practices
  • Strong financial business acumen with the ability to analyze and solve complex business issues
  • Willing to travel ~25%
  • Mastering of financial KPI’s
  • Works across the organization with marketing, sales and the business units to create service products and positioning that complements the overall business

Education on a Product Manager Service Resume

Make sure to make education a priority on your product manager service resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your product manager service experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Product Manager Service Resume

When listing skills on your product manager service resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical product manager service skills:

  • Good understanding of future developments in the service area and their implications (e.g. digital development), planning ahead such developments
  • Marketing experience, preferably in a service environment
  • Partner with multiple teams across multiple locations with varying sets of priorities to ensure a timely delivery of the solution
  • Experience in product management including VOC, Market and Competitive Analysis and management of product lifecycle
  • Experience in the Inmarsat products and services
  • Experience in the formulation, implementation, management and support of ITSM processes, procedures and policies

List of Typical Skills For a Product Manager Service Resume


Skills For Service Management Product Manager Resume

  • Lead the management of the full lifecycle of Digital’s product suite: Be responsible for all aspects of planning, defining, creating, launching, and refining products and services, to ensure that we have an appropriate product strategy for EMEA and APAC
  • Understand macro-business economics and be able to build actionable business plans and prioritize and categorize in complex and highly matrix-ed environments
  • Experience as a Product Manager in Service and Support space with clear record of achievement and results
  • Excellent track record of customer focused service delivery for B2B and B2C
  • Preferably experience in service business development area (both B2B and B2C)
  • Someone with 5+ years of experience in digital product management, digital creative, or digital apps and services
  • Cooperate closely with Service Business Development and Dealer Business Development
  • Establish a commitment to quality and communicate the importance of meeting statutory,
  • Able to lead current and evolving initiatives across the matrix

Skills For Senior Product Manager & Colocation & Service Resume

  • Key Relationships: Field Sales, Field Service, Inside Sales, Marketing, and Technical Support
  • Define and guide the implementation of growth and pricing strategies
  • Partners with and leverages Marketing resources on outbound activities
  • Able to work independently; self-motivated for continued learning
  • Enterprise Software – Microsoft (Windows server, Exchange, SharePoint, SQL, System
  • Set and drive strategy in a complex business environment

Skills For Asia Service Program & Product Manager Resume

  • Reports to: Business Unit Director, Global Service
  • Dealers across the globe. (within and across Divisions)
  • Fluent in English (preferably also additional languages)
  • , ITIL, ServiceNow, Incident, Problem, Change, Knowledge, Request, Asset, CMDB Management
  • Lead process design discussions, reviews, retrospectives and organizational change across the IT organization

Skills For Product Manager, Global Service Resume

  • Align roadmap and market activation plans with product categories (both hard and soft products). Both short and mid/long term
  • Integrate Services marketing into finished goods marketing to utilize synergies and highlight the message of Husqvarna as a solutions provider and not just single products
  • Collaborate with engineering teams to drive the product roadmaps
  • Address bottlenecks, provide customer input, anticipate and make tradeoffs and balance the business needs versus technical constraints
  • Lead quality: improve product reliability, implement and operationalize the QMS, zero
  • Create and drive the execution of Service strategies for growth
  • Identifies local best practices and leverages those across the Regions

Skills For Product Manager, Service as a Product Resume

  • Uses kaizen to create and continuously improve processes focused on the implementation of our strategies
  • Available to travel domestic and international when required
  • Define strategic vision, design new Service Management Services, enhance existing Distributive Compute Services, and develop the future state of AIG’s Data Services
  • Define, build, document and implement enterprise wide Service Management processes, and work with process managers to implement, and train all process participants on their role in the process
  • Oversee process governance, implementation, execution, adoption, performance and maturity
  • Develop User Stories and groom the Service Management Backlog with Stakeholders
  • Define ServiceNow Release Schedule and implement changes using the 7-Eleven, Inc. PMO and SDLC guidelines Facilitates open communication and discussion between stakeholders, acting as a single point of contact by developing, maintaining and working to stakeholder engagement strategies and plans

Skills For Product Manager, Selling & Service Experience Resume

  • Research business needs, organizational characteristics, and industry best-practices to support the identification of gaps or deficiencies in new and existing processes, services, and service portfolios
  • Facilitate the establishment of the service catalog for both business and technology services
  • Communicate New and Improved Processes and Products to the Organization
  • Collaborate with all stakeholders to communicate ITSM vision and benefits
  • Build strong relationships with both internal and external IT services teams (IT Service owners, stakeholders, project teams and offices) and senior management to ensure IT services are meeting the overall strategic goals
  • Implement and manage complex process improvement strategic initiatives for the enterprise
  • Assists with negotiation of statements of work (SOWs) with service providers related to the development, implementation, delivery, and/or maintenance of ITSM processes, services, and/or tools

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