Service Delivery Consultant Resume Sample

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Work Experience


IT Service Delivery Consultant Senior
03/2017 - PRESENT
Phoenix, AZ
  • Provides expert analysis, consultation, installation, maintenance, and operational support of cloud infrastructure, including OpenStack environments
  • Familiar with OS interfaces and configuration of Cloud Service Providers such as Amazon, GoGrid, Rackspace, Terrremark, Savvis, HP Helion, etc
  • Scripting to automate installations, configurations, and management of virtual resources in the cloud
  • Intermediate level installation maintenance, and operational support Windows Server 2008 & 2012, VMWare, and Linux
  • Middleware application installation, maintenance and operational support (IIS, Apache, WebLogic, JBOSS)
  • Partners with multiple Vendors (Payroll, bank’s tax vendor, ML Institutional Retirement Benefits Services (IRBS) to ensure processes and services are delivered flawlessly to our teammates
  • Analysis of large data files (excel), applying strong analytical and problem solving skills – experience gathering, organizing, analyzing and presenting large amounts of data clearly and concisely to help make fact-based decisions and summarize complex issues concisely
Service Delivery Consultant
05/2014 - 02/2017
Dallas, TX
  • Work in partnership with Global Mobility Advisors & payrolls across all regions to ensure a seamless end-to-end process and consistent advice
  • Identify root causes of issues, risk identification, implement key controls and opportunities for client experience and GHR process improvements
  • Administrative support regarding Tool management CRT/GET/IRBS interfaces, including regression testing, pre-vest testing etc
  • Experience with a large multistate payroll
  • Workday Payroll experience or equivalent experience with payroll systems
  • Proven experience with proactive identification of issues, trends and executing solutions, with an emphasis on mitigating risk
  • Current working knowledge of federal, state and local pay rules
  • Governance and oversight to ensure a consistent approach for interpretation, adoption, and sustainment of the Enterprise Data standards
  • Participation and leadership of complex data movement "walkthroughs"
Service Delivery Consultant ER
07/2007 - 01/2014
Philadelphia, PA
  • Technical support of HP Quality Center including report creation and generation
  • Strong Excel and MS-Access skills
  • Proven history of being a team player
  • Demonstrated ability to work in a fast-paced environment, maintain quality goals, meet aggressive delivery deadlines and garner consensus from multiple technical and non-technical partners
  • Familiarity with Teradata, SQL server, HPQC, Hadoop / Perforce
  • Knowledge of ITIL and Service Lifecycle Management
  • Participation and leadership of complex data movement "walkthroughs
  • Business Analyst

Education


St. Lawrence University
2003 - 2007
Bachelor's Degree in Computer Science

Professional Skills


  • Excellent verbal and written communication in English and strong interpersonal skills
  • Strong vendor management skills with ability to manage numerous priorities across varied teams (vendor, technology and HR partners)
  • Strong execution skills by quickly adapting to a fast changing environment, takes initiative and is a self-starter
  • Quick learner, possessing strong problem solving and analytical skills
  • Strong oral/written communication and listening skills
  • Excellent written, verbal, communication skills
  • Strong presentation and communication skills – ability to provide clear, succinct information related to HR system configuration and design

How to write Service Delivery Consultant Resume

Service Delivery Consultant role is responsible for analytical, english, research, presentation, organization, design, drive, microsoft, access, articulate.
To write great resume for service delivery consultant job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Service Delivery Consultant Resume

The section contact information is important in your service delivery consultant resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Service Delivery Consultant Resume

The section work experience is an essential part of your service delivery consultant resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous service delivery consultant responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular service delivery consultant position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Service Delivery Consultant resume experience can include:

  • Strong computer system and financial program skills,
  • Strong financial analytic skills
  • Project management experience / skills, and meet deadlines
  • Demonstrated analytical and research skills, communicates and analyzes multi-dimensional data, draws conclusions, and evaluates business gaps & requirements
  • Strong follow-through skills, able to drive issues to resolution, able to convince/influence individuals/teams outside the team
  • Excellent communication skills in English at all levels

Education on a Service Delivery Consultant Resume

Make sure to make education a priority on your service delivery consultant resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your service delivery consultant experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Service Delivery Consultant Resume

When listing skills on your service delivery consultant resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical service delivery consultant skills:

  • Good communication skills for interacting with all levels of the organization
  • Superior organizational skills and demonstrates an ability to work under condensed timelines with multiple application team partners across the organization
  • Strong Microsoft Word, PowerPoint, SharePoint and Excel skills required
  • Initiative team player with analytical mindset and strong communication skills
  • Excellent technical, communication and presentation skills
  • Good verbal and written communication skills. Fluent in English

List of Typical Experience For a Service Delivery Consultant Resume

1

Experience For ITO Service Delivery Consultant Resume

  • Broad knowledge and solid experience in technology operations
  • Relevant experience building or maintaining of backend systems
  • Experience of using Microsoft Office products (Word, PPT, Excel) to the fullest capability
  • Detailed knowledge and experience in Health and Insurance administration
  • Knowledge and experience with English grammar rules
  • Experience with SharePoint and Discovery
  • Employee benefit administration experience; familiar with system data feeds, data flows, etc
  • Typically has 10+ years of relevant technical or business work experience
2

Experience For ERP Service Delivery Consultant Resume

  • Mix of Project Manager and Business Analyst experience
  • Oracle Database + other database products- experience with SimCorp database is a significant advantage
  • International experience; accustomed to work in a global team across time zones
  • Attention to detail with strong analytical capabilities
  • Able to keep a good grasp of details, accurate with numbers
  • Analytical, structured and a strong communicator
  • Enabling decision-making by giving program recommendations and guidance to LOB partners based on facts and business circumstances
3

Experience For Service Delivery Consultant ER Resume

  • Establishing and maintaining the long-term relationship with the customer(-s)
  • Enabling trust and showing the customer that we care
  • Ensuring smooth operational business and smooth transition from ongoing project work to Customer Services
  • Billing commencement timing
  • Managing daily activity workload to ensure Service Level Agreement (SLA) commitment to customers and SLMS business sponsors are consistently achieved
  • Logging of all queries in query database to ensure 100% traceability of queries
  • Processing of orders received for Microfocus PVA transactions
  • Following Data Centre processes to manage Incidents and Escalations
  • Maintaining accurate inventory lists of installed equipment
4

Experience For Service Delivery Consultant Trading Resume

  • Maintaining accurate network patch diagrams
  • Identifying procedural and process deficiencies
  • Having the overview of relevant customer's activities
  • Consulting and negotiation
  • Participating in Audits
5

Experience For Cascna FN Trade Service Delivery Consultant Resume

  • Programming knowledge in SAS, Linux, Teradata Sql, Hive, and/or Sql Server
  • Working with an outsourced benefits administrator
  • Tooling Governance (Inc. maintain CLOTracker/DMT/MPM/schedule)
  • Shifting work schedule
  • Understanding of applications technology in area of direct responsibility
  • Facilitate on the job training including but not limited to peer coaching, call listening, case consultation, case management documentation training, etc
6

Experience For Application Management Service Delivery Consultant Resume

  • Coordinate new hire onboarding tasks including onboarding schedule, training facilitation, room reservations, technology support, etc
  • Resolve queries (pricing, licensing, order, fulfilment, invoicing) received via phone/e-mail/IM within predefined KPI’s
  • Make timely, consistent decisions and help partners understand the benefits of applying the learning standards
  • Provision of advisory support regarding tax related implications of mobility, including
  • Help with the software removal process by answering user’s questions and where necessary verifying that the process was successful
  • Ownership of cover plan to ensure adequate cover if out of the office including documentation of any open items that needs to be actioned before going on leave
  • Light administration – scheduling meetings, organizing events and volunteer activities
7

Experience For Service Delivery Consultant ERP Resume

  • Proficiency with Big 4 accounting firms’ equity tracking tools
  • Financial - estimating and budgeting expertize
  • The ability to maintain DC's within required operating specifications, manage installations/de-installations according to plan and audit compliance
  • Exposure to supporting / managing enterprise-driven solutions, processes, and business requirements
  • Adept at negotiating and resolving conflicts in a sensitive work context
  • Basic knowledge on Packaging Process and Scripting
8

Experience For Service Delivery Consultant Technical Analyst Resume

  • Responsible to Provide Tier-3 level Support( Highest level of Support in Services in Avaya APCS) for Data Networking Products
  • Act as primary point of contact for assignee and HR partners in designated business units during all the phases of the assignment life cycle
  • Ensure the delivery of high quality Global Mobility services, including third party vendor services (e.g., Relocation, Immigration, Tax) to assignees
  • Customer Satisfaction rating - transactional
  • Owns subsets the payroll function as needed – such as business traveler taxation, taxation on trailing pay, payroll system configuration
  • Drive Customer satisfaction by conducting regular surveys and close loop to ensure corrective actions are taken
  • Processes implementation, process improvements and conducting process audits at planned intervals and closure of any NC (Non Conformances) to ensure compliance
  • Integrate technical knowledge and business understanding to create superior solutions for the company and for customers
  • Perform research and analysis for executive reporting
9

Experience For IT Service Delivery Consultant Senior Resume

  • Partner with global HR, Compliance and Legal teams on regulatory inquiries and on-going work-streams
  • Create executive reporting to easily track status of regulatory activity
  • Responsible for query resolution including where liaison is required with other departments
  • Detailed work load placement planning in facility
  • Incident Management: Resolve technical and some business incidents independently - coordinating multiple delivery organizations and other company groups
  • Problem Management: Proactively and reactively look for solutions to prevent complex problems from occurring across teams/technologies
  • Bionics/IDM Deployment Lead is a key role in ensuring project meet objectives
  • Apply growing technical knowledge (e.g. SAP, Java, .NET) to solve application issues with limited risk/complexity
  • Confirms order management deliverables are received and placed in client facing reports, updated correctly, and provisioned correctly based on requirements
10

Experience For Service Delivery Consultant / CSI Analyst Resume

  • Coordinate with partners across HR, Lines of Business and Control Functions on regulatory exams, inquiries and on-going workstreams
  • Draft and maintain presentations and learning materials to support key projects
  • Deliver Employee Relations and Life Event Services specific training content in partnership with team leaders
  • Document processes and procedures and maintain and update existing content resource site
  • Comfortable and resilient working in a dynamic environment that can be stressful from time to time
  • Full understanding of the technologies the vendor utilises

List of Typical Skills For a Service Delivery Consultant Resume

1

Skills For ITO Service Delivery Consultant Resume

  • Prior experience managing enterprise data and reporting deliverables
  • History of applying analytical skills to drive project deliverables to completion
  • Research and analytical thinking skills
  • Strong knowledge and experience on the following activities
  • Analytic skills for discovery normalization
  • Microsoft Sharepoint designer skills
2

Skills For ERP Service Delivery Consultant Resume

  • English communication skills (TOEIC: 750 or higher)
  • Strong preference for individuals with previous employee relations, life event support or HR generalist experience
  • Partnering across Service Delivery teams to ensure any key enrollment processes are being delivered according to plan and supports the employee experience
  • Working knowledge of IP networks, LAN, VLAN and WAN with good knowledge of QoS, DHCP templates and DNS
  • Experience writing and developing Standard Operating Procedures, Training Materials, and/or QRGs
  • Experience defining metrics, producing reporting and presenting results
  • Experience with process mapping, identifying process defects, and driving process improvement within an organization
  • Experience developing and successfully implementing new processes and practices with a commitment to strive for simplicity and transparency
3

Skills For Service Delivery Consultant ER Resume

  • Experience in road mapping/application planning
  • A team player profile having past experience in working in a team
  • 2 – 3 years’ working experience working with F5 Networks – GTM, 3DNS, LTM and BIGIP Load balancers
  • Business Process Design - process improvement planning and implementation experience
  • Strong knowledge of the business requirements gathering process for business intelligence/measurement projects
4

Skills For Service Delivery Consultant Trading Resume

  • Experience working in an outsourced payroll environment
  • Strong technical acumen with ability to translate big picture strategy into detailed HR system and reporting design
  • Solid understanding of project management methodology and standards
  • Experience working with or in Compensation
  • Demonstrate basic understanding of business contract to support and meet contractual metrics and obligations in area of responsibility
5

Skills For Cascna FN Trade Service Delivery Consultant Resume

  • Experience in progress reporting
  • Experience in driving results in a matrix and supplier based organization
  • Agile /Scrum experience using JIRA
  • Balance effective management of multiple projects and processes occurring simultaneously
  • Good at keeping deadlines and work within a tight time schedule
6

Skills For Application Management Service Delivery Consultant Resume

  • Knowledge of the English language allowing effective communication
  • Good understanding of Quality concepts, methodologies and tools
  • Good understanding of the ITSM/ITIL processes. ITIL V3 foundation certified
  • Computer Science, Engineering, Business, or related field or equivalent work experience
  • Proven knowledge on incident management, handling customer escalations and ability to handle complex issue on Release, OSD and Infrastructure
  • Excellent written and verbal communication; able to distill large volume of information into a compelling and concise business “story”
7

Skills For Service Delivery Consultant ERP Resume

  • 1 – 2 years’ experience working with Radware/FireEye
  • 1 – 3 years’ experience working with Proxies (Bluecoat, NetAPP and Sun and proxy infrastructure)
  • 1 – 3 years’ experience working knowledge of DNS, DHCP,QIP, BIND, HTTP, and TCP/IP
  • 1 – 2 years’ experience working knowledge of AAA or Aruba
  • 3 – 5 years experience working with Cisco CUCM and Cisco VoIP/teleworker/tele-presence
  • Good business acumen and understanding of organizational issues and challenges
8

Skills For Service Delivery Consultant Technical Analyst Resume

  • Under general direction integrate technical knowledge and business understanding to create effective solutions for the company and for customers
  • Typically requires 7-10 years of applicable technical and relationship management experience
  • Workday Payroll implementation and configuration experience
  • Professional attitude with strong work ethic
  • Experience in Vendor management and customer management in Data Center facility services
  • Experience in DC management
  • Previous experience in service delivery, product management, technology, human resources, leadership development or related field
  • Process and change management experience; ability to translate strategy into specific goals, tactics, deliverables
  • Prior performance management process knowledge
9

Skills For IT Service Delivery Consultant Senior Resume

  • Experience with BI Tools like MicroStrategy
  • Experience in technology, service delivery and/or project management
  • PMP certification or equivalent Global Project Management Experience
  • Experience in Human Resources or Employee Relations
  • Approximately 8-10 years of experience in Global Mobility specifically with individual expat tax
  • IT and business/industry work experience
  • Strong background in Application Portfolio Management
  • Strong knowledge of IT Application Portfolio and Service management processes and practices
10

Skills For Service Delivery Consultant / CSI Analyst Resume

  • Participation in communication discussions with Corp Communication partner and Vendor to ensure positive employee/manager experience relative to changes
  • Coordinate resolution of issues that are systemic and/or negatively impact the associate experience
  • Being active in improving customer satisfaction & creating loyalty
  • Understanding of BI tools including Tableau and MicroStrategies
  • Working knowledge of Cisco gateways for voice applications for both configuration and trouble shooting
  • Following through, without getting stuck
  • Getting it done type, keen to utilize knowledge sharing
  • Enabling decision-making by program recommendations and guidance to LOB partners based on facts and business circumstances
  • Working closely with facilities (Vendor/Facility Management) in ensuring optimal data center operations

List of Typical Responsibilities For a Service Delivery Consultant Resume

1

Responsibilities For ITO Service Delivery Consultant Resume

  • Supervisory experience leading first and second level incident management teams. Coordinate schedules, performance evaluations of assigned staff, addressing performance issues as they arise. Ability to be on call 24x7
  • Strong coordination skills and assertiveness
  • Solid hands-on experience in SAP Basis administration
  • Analytical with a strong interest for financial market and financial instruments.Service oriented with ability to prioritize tasks
  • Developed relationship management skills.
  • Be creative, collaborative, and innovative, drive solution’s, utilize technical skills
2

Responsibilities For ERP Service Delivery Consultant Resume

  • Effectively handle all the ITIL Process Especially Escalated Incident Management/Change Management and Problem Management
  • Experience operating on a global scale, across multiple functions/regions and with multiple stakeholders
  • Prioritize tasks and manage multiple ad-hoc projects
  • Hands on experience with Java and SQL
  • Experience with ASP.NET MVC is recommended but not necessary
  • Good knowledge on Windows Server OS and latest Client OS available in the market
3

Responsibilities For Service Delivery Consultant ER Resume

  • Customer focused; understand the importance of solid end-to-end service delivery,
  • SAP installation and upgrade experience an advantage but not required
  • Experience with ITIL and Oracle is an advantage but not a requirement
  • Build up and maintain strong customer relations
  • Knowledge and/or experience in Simcorp Dimension
  • Strong knowledge of IT data lifecycle management and ability to translate IT business needs to various audiences
  • Excellent Knowledge on Windows OS and Ability to create SQL queries
  • Good knowledge on AD and different AD groups, infrastructure knowledge on the SWD tool
4

Responsibilities For Service Delivery Consultant Trading Resume

  • Experience in a project management, change management, or transition type of role
  • Build strong relationships with clients and partners
  • Both participate in and lead various projects that require strong project documentation and stakeholder engagement
  • Quality checks all documents and solution requirements for strategic onboarding through the team and reports any discrepancies or issues to management
  • Interest in quality assurance (software testing)
  • Optimizer by nature, continuously improving
  • Result oriented and put pride in delivering projects of high quality on time
  • 'Winning' mindset with end to end focus
5

Responsibilities For Cascna FN Trade Service Delivery Consultant Resume

  • Use SQL in UAT testing to confirm data quality and requirements have been meet
  • Expert level troubleshooting and need to work on any one of Software Distribution tool (SCCM 2007 /SCCM 2012 / Altiris / HPCAE.)
  • Work on Package Distribution, Patch management and release management troubleshooting
  • Set-up and Conduct Deep Dive meeting with applications team
  • Scheduled migrations/activations, including handover/handback details and touch points
  • Go/no-go meeting to provide final decision point
  • Drive a repeatable and sustainable process to ensure objectives are being met
6

Responsibilities For Application Management Service Delivery Consultant Resume

  • Move apps from staging to prod
  • Application failure handling
  • Responsible for execution of migration tasks (supplemented with technical project team), including
  • Quality assurance data testing
  • Provide feedback on internal operations to improve processes and expand knowledge of software vendor licensing rules and terms
  • In-depth knowledge of HR products and services and/or communications and training development is highly desirable
7

Responsibilities For Service Delivery Consultant ERP Resume

  • Enthusiastic and innovative approach to problem solving
  • Clarify business goals and needs
  • Provide subject matter expertise for the completion of proposals and presentations
  • Participate in relationship reviews as necessary
  • Present/explain assignment terms, conditions and processes to assignees including explanation and proactive management of the impact of legislative changes on the mobile population
8

Responsibilities For Service Delivery Consultant Technical Analyst Resume

  • Ensure that Global Mobility programs are administered in compliance with relevant legislative requirements
  • Work in partnership with Global Mobility Advisors across all regions to ensure a seamless end-to-end process and consistent advice
  • Explanation of tax logic captured in assignment cost estimate calculations to the LOB HR and Managers
  • Assist client in identifying the client’s critical workflows and document these; define test tools and test methodologies that are used internally on a client’s side, add knowhow and efficiency to the process
  • Analyze the client’s SimCorp Dimension workflows (calculation, transaction, interface, reporting and other business flows); match those with scope requirements and defined business cases; create automated test scripts for testing purposes
  • Execute regression test in the Client’s environment
  • Engage with partners in Employee Relations and Life Event Services to execute initiatives
  • Engage in management of payroll vendor
9

Responsibilities For IT Service Delivery Consultant Senior Resume

  • Participate in and co-manage the QA/QC processes performed with each pay cycle
  • Collaborate with payroll team members performing various functions (e.g., account reconciliation, taxation, system testing, compliance research, pay result analysis, operational reviews, etc.)
  • Develop and conduct internal assessments with controls to validate completion of required deliverables
  • Participating in Data Centre Projects
  • Managing the implementation of Data Centre physical security processes
  • Manage service recoveries, as needed
10

Responsibilities For Service Delivery Consultant / CSI Analyst Resume

  • Serve as a bank subject matter expertise for issue resolution, escalation handing and developing payroll designs and processes to support new benefits and other corporate programs
  • Setting up the ticket assessment process and identify improvement actions are addressed to ensure compliance to defined processes
  • Identify areas for improvements. Kick off Service Improvement Plans (SIPs) with the Delivery and Technical lead; drive them to closure by regular mentoring
  • Regular SLA Performance review and Drive SLA conformance
  • Define and set up Quality plans in the teams aligned to
  • Review Customer Complaints and ensure Root-Cause analysis are done and preventive actions taken
  • Drive Quality initiatives within the Delivery team
  • Ensure Cross team consistency
  • Drive Standardization, Efficiency optimization and automation

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