Senior Program Mgr Resume Sample

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Rosina Zemlak
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Work Experience


Senior Program Mgr
11/2016 - PRESENT
Los Angeles, CA
  • Create, execute and track milestone-based program plans
  • Improve existing processes within engineering using conceptualizing, collaboration, reasoning and interpretation
  • Resolve issues of complex and diverse scope
  • Form and engage cross-functional teams to develop solutions to important, highly complex problems, where cross department considerations are often present
  • Work in close collaboration with multiple cross-functional teams
  • Ensure clear and concise communication with program-related teams
  • Regularly produce engineering wide communications to share the work of the team
Senior Program Mgr Outsourcing
03/2014 - 09/2016
Dallas, TX
  • Accountable for successful program outcomes, ensure that the team is delivering the right solution at the right time
  • Track KPIs which provide value to the engineering team and shape the evolution of the team
  • Track KPIs which help to demonstrate initiative outcomes and engineering progress
  • Partner with HRBP/HR, TA and other stakeholders to manage and report on operating metrics
  • Create, successfully implement and evolve metrics where none exist today
  • Partner with communications to convey the engineering mission and vision and contribute to the overall communications strategy for engineering leadership (aka Blogs, Emails, Video Scripts, etc…)
  • Manage engineering-level planning exercises
  • Advancing the social justice field (focus on San Francisco Bay Area)
  • Addressing HIV/AIDS stigma and discrimination (local and national)
Senior Program Mgr, Prime Fulfillement
09/2010 - 09/2013
New York, NY
  • Creating asset-building opportunities for among low-income people (local and national)
  • Collaborate in the development and deployment of information governance models
  • Experience delivering complex, global, multi-year engagements in transforming environments
  • Knowledge of data mastering principals
  • Data analysis capabilities sufficient to research and discover the chain of custody across multiple platforms
  • Work with other offerings leaders inside and outside the team to drive consistency across the portfolio as much as possible to keep the portfolio simple and rationalized
  • Help tell the story of upcoming business changes inside and outside the team to establish even greater momentum for change and simplify landing long term
  • Develop and define established PPR/PMR processes that are in line with current Microsoft processes and procedures tailored for Vexcel’s unique perspective

Education


University of Mount Union
2005 - 2010
Master's Degree in Computer Science

Professional Skills


  • Create and execute global sales readiness project plans, including managing day-to-day tasks, driving requirements sessions, securing stakeholder buy-in, managing cross-functional projects that deliver important program changes
  • Demonstrated experience managing and directing employees, contractors and/or consultants in a matrix team setting
  • Business Seniorership skills including decision making, problem solving and resource management
  • A strong customer advocate who is passionate about improving the customer experience and driving high levels of customer satisfaction
  • Real passion for online learning and providing opportunities for professionals to gain skills
  • Demonstrated ability in prioritizing multiple work streams and coordination across various stakeholders
  • Demonstrated experience and understanding of Agile development

How to write Senior Program Mgr Resume

Senior Program Mgr role is responsible for software, engineering, training, recruiting, security, architecture, analysis, reporting, design, research.
To write great resume for senior program mgr job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Senior Program Mgr Resume

The section contact information is important in your senior program mgr resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Senior Program Mgr Resume

The section work experience is an essential part of your senior program mgr resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous senior program mgr responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular senior program mgr position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Senior Program Mgr resume experience can include:

  • Effectively prioritize multiple competing activities based on risk and business needs
  • Knowledge of SDLC/ Agile / IT with strong Quantitative skills
  • Exceptional influencing, communication & collaboration skills at all levels of the organization
  • Apply insights from other areas to solve problems effectively
  • Demonstrated ability to independently make good decisions based on incomplete or imperfect information
  • Work with IT/SFDC team to ensure all aspects of the region can be effectively tracked

Education on a Senior Program Mgr Resume

Make sure to make education a priority on your senior program mgr resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your senior program mgr experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Senior Program Mgr Resume

When listing skills on your senior program mgr resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical senior program mgr skills:

  • Good decision-making skills, conflict resolution, and follow through
  • Strong presentation, organizational & interpersonal skills
  • Strong customer service skills; frequent interactions with senior level internal customers
  • Effective decision making skills in an ambiguous environment
  • Thrive and navigate change within a small global team, with dynamic interpersonal and leadership skills
  • Strong networking and relationship management for effective stakeholder management

List of Typical Experience For a Senior Program Mgr Resume

1

Experience For Senior Program Mgr Outsourcing Resume

  • Organizational skills and a detail-orientation nature
  • Professional experience in program management, consulting, CRM implementation, and/or related field expertise
  • Proven ability to drive business results and to think out of the box to develop creative/innovative solutions to business opportunities & employee needs
  • A strong team player, who is committed to high quality delivery within tight deadlines
  • Structured, organized and disciplined, with the ability to prioritize and simultaneously handle multiple tasks
  • Partner with business owner and PMO office with setting and enforcing strategic direction for program (guiding principles, themes, and success metrics)
  • Act as a key contributor to any existing or upcoming project related to system implementation
  • Responsible for understanding and communicating current and future resource needs of program
  • Maintain a working knowledge of F&I applications, product suites, customers, and reporting capabilities
2

Experience For Senior Program Mgr-category Manager Resume

  • Assists in identifying Executive Sponsors and/or Business Owners for the Program
  • Establish Vexcel best practices that incorporate PMI and Shipley models as well as Vexcel’s own Decision Point methodology
  • Have well developed change management skills; be effective in working across organizational boundaries to build a case for changes, and to execute on the change plan from strategy through to ongoing operation and continuous process improvement
  • Knowledge of inclusion metrics and the ability to translate metrics, research and trends into viable strategies
  • Build productive and trusted partnerships, internally and externally and at all levels of the organization
  • Cooperation& collaboration to achieve goals through and with others is vital
  • Working with leadership as needed, establish and co-ordinate project management processes and methodologies to ensure project delivery within time and budgetary limits, and in compliance with quality standards and customer expectations
  • Implement/Design best practices and techniques enabling increase in throughputs of the delivery process
3

Experience For Senior Program Mgr, Inclusion Strategies Resume

  • Manage turnkey projects alongwith customer engagements and timely delivery of project scope
  • Steer the usage of a large range of capabilities such as our Data build, score platform and influence junior colleagues such as project managers/analysts, and other practitioners within Neustar
  • Lead business analyses/data analytics to generate insights on customer engagement, delivered solutions, and technology impact to inform and recommend ways to reshape our business, propose new business models and enhance our ecosystem through broad application of solutions and influencing the product roadmap
  • Use tools and technology to input, track and report all DWR projects taken on by CSE, working with technical architects and engineers to record solutions applied and where those solutions can be further leveraged across DWR opportunities or blocked customers
  • Foster a data-driven culture by solving cross-organizational problems, sharing best practices, and creating insightful dashboards and Power BI views that help optimize customer engagements
  • We are looking for someone who thinks strategically, knows how to work pragmatically in a dynamic environment with few guardrails, and enjoys getting stuff done across a complex matrix of partner teams
  • We require a strong track record that demonstrates your ability to: structure and solve complex problems, communicate to senior decision makers in a clear, compelling way, and drive decisive action in partnership with others in a large organization
  • Proven success owning a subject area and driving related activities as a program
4

Experience For Senior Program Mgr, Prime Fulfillement Resume

  • Establish milestones and drive adherence to schedules using agile methodology
  • Identify risks and creatively resolve blocking issues with the team
  • Clearly communicate program vision and status using appropriate media
  • Collaborate with business stakeholders and users to define program scope and required functionality
  • Manage, develop, and coordinate requirements across multiple systems, processes and teams
  • Drive large, enterprise-wide programs with tight deadlines that span multiple teams
  • Influence business owners to schedule and complete work
  • Drive multiple initiatives with a similar focus area as a program to accomplish a central goal
  • Readily and easily switch gears in response to unexpected events and circumstances
5

Experience For Senior Program Mgr-levi Strauss Foundation Resume

  • Coordinate internal resources for the superior delivery of services on customer projects
  • Gather and report of team activities on weekly basis
  • Engaged to monitor and track resources engagement on key strategic pre / post sales account initiatives
  • Ensure all global projects are appropriately implemented within the region
  • Collaborate on regular basis with the central project management team
6

Experience For Senior Program Mgr, Consumables Resume

  • Develop a detailed project plans, as necessary, to track progress
  • Use techniques to manage changes in project scope, schedule and costs
  • Set Services offering strategy within the context of the Microsoft Business Applications Dynamics 365 CRM Business Group (BG) and Product Group (PG) including crafting industry specific scenarios for all related Dynamics offerings with the collaboration of our Industry team
  • Collaborate with other Solution Areas to offer end-to-end scenario capabilities for our customers
  • Drive key initiatives to improve our global delivery excellence through better process, tools and people readiness
7

Experience For Senior Program Mgr, Fulfillment Experience Resume

  • Work with key internal partners including Dynamics Global Practices, Microsoft Digital, the Customer Success Unit team, the Enterprise Operating Unit (EOU) team, One Commercial Partner (OCP) team, Services Global Sales and Delivery teams to drive increased new work sold and customer satisfaction
  • Support our external sales and delivery partners
  • Proven expertise with selling/architecting and/or implementing enterprise-level CRM Solutions (e.g. Sales, Customer Service Management, Marketing, Public Sector, Financial Services, Professional Services)
  • Demonstrated track record of effective communication with technical and business leaders at all levels within large enterprises, including cross-organizational product, sales and delivery team collaboration
  • Strong analytical skills, a passion for CRM technology, and creativity in defining how new technologies can help customers reduce costs, improve profitability, gain efficiency and gain a competitive advantage
  • Maintain strong relationships with various post-sales services teams
  • Monitor proper delivery and effectiveness of customer programs
8

Experience For Senior Program Mgr Resume

  • Partner with cross-departmental teams to drive key initiatives and achieve high quality deliverables
  • Work across organizations to achieve results
  • Dedication to user research and data analysis
  • Successful definition of scenarios that enable customer and business themes
  • Collaborate with multiple partners, across a team and across organizational boundaries
  • Energy to motivate teams, discern issues, and solve them
  • Orchestrate across business and process stakeholders to document and prioritize Customer Master-related data capabilities and scenarios for delivery in SAP MDG and related systems
  • Understand all Customer-related capabilities and related systems
  • Work closely with Data Management peers – such as data governance leader, information architects – analyze represent business / data requirements and drive the change management with SAP MDG
9

Experience For Senior Program Mgr Outsourcing Resume

  • Ensure requests for master data maintenance / updates are properly authorized /approved by working with appropriate data stewards, data owners and business stakeholders
  • Manage multiple project schedules and make complex tradeoffs to deliver the best possible outcomes for Microsoft overall
  • Work with Data Management operations and technical leads to create new processes for Customer Master ongoing management – including intake, SLAs, participants and communication model to manage and deliver new Customer Master requests
  • Establish communication and change control processes to maximize stakeholder value and clarity
  • Manage master data execution with Customer Master technical leads –additions, changes, and deletions – in accordance within newly established procedures, SLAs and business rules
10

Experience For Senior Program Mgr-category Manager Resume

  • Ensure Customer Master data complies with legal and regulatory requirements (GDPR, PII etc)
  • Facilitates cross-departmental problem solving and ensure Customer Master data needs across the enterprise are being addressed in a timely, accurate and thorough manner
  • Monitor Customer Data viewing data quality dashboards and through other ongoing reports that reflect the quality of key enterprise data
  • Responsible for creation and management of Customer Master UAT process with process teams and the business stakeholders and program leadership
  • Develop and design improvements to the processes, procedures, tools, templates, rules, and metrics to ensure data integrity of Customer master data domain. Work with key stakeholders and business leads on process improvements

List of Typical Skills For a Senior Program Mgr Resume

1

Skills For Senior Program Mgr Outsourcing Resume

  • Proven people-leadership skills to include coaching, guiding and performance management
  • Results oriented: proven track record in delivering results; Demonstrated ability to take initiative and work with minimal direction
  • Data analysis and SQL skills required
  • Upporting/driving D&I programs and related HR experience
  • Collaborate with PoD Owners, Leadership teams and Leadership on identifying and prioritizing technical opportunities
  • A solid understanding of the CRM applications industry and our competitors in this space, including SAP, SFDC, Oracle and IBM, as well as their ISV partners
  • Experience creating and selling new programs across all levels of management
  • Experienced with presenting programs and communicating across all levels of management
2

Skills For Senior Program Mgr-category Manager Resume

  • Knowledge and experience in working with customers using the software as a service delivery model
  • Professional experience in consulting, solution implementation, and/or program/product management, including CRM solutions
  • Proven record of Program Management or product planning success
  • Knowledge and/or leadership experience in one or more of the Foundation’s strategic grantmaking areas
  • Demonstrated track record of successfully leading a diversity and inclusion programs within a corporate environment
  • Recent work experience leading large and complex cross functional projects and product implementations
  • Establish and maintain a tight working partnership with business owners, executives and program teams to rationalize business objectives & business priorities
  • Experience working on large, enterprise-wide, cross functional projects
  • Understand business needs and see the big picture to make appropriate decisions on trade-offs and prioritization
3

Skills For Senior Program Mgr, Inclusion Strategies Resume

  • Proven success in large-scale program or project management
  • Scoping and launching new partner Seller Support sites to support our global business
  • Engage deeply with the sales field to understand where we are winning (or more importantly losing) to adapt the GTM approach
  • Releasing software/services on an engineering team
  • Establish a master plan framework for program tracking and control including processes for management of the program via the PMO
  • Establish tracking and roll-up of project milestones and metrics for program level status reporting
  • Ensure Americas sales readiness is completely executed while influencing readiness in other regions
  • Leverage multiple delivery mechanisms for rolling out sales tools and training, including eSeminars, face-to-face presentations, videos, one-pagers, PPTs, annual Worldwide Sales Conference, etc
4

Skills For Senior Program Mgr, Prime Fulfillement Resume

  • Ensure all decisions are relevant using data, information, relationships to improve sales readiness programs and deliverables
  • Develop and drive communications across Adobe regarding sales readiness initiatives
  • Strategic thinking to challenge assumptions, ask the right questions and identify the critical information needed to develop plans and make sound decisions
  • Knowledge of work force management systems and forecasting
  • Provide continuous management of risks and dependencies by making timely decisions
  • Inbound alignment, engagement planning and feedback for programs across Microsoft 365 and Azure
  • Thrive in a dynamic and challenging environment
  • Define Microsoft Services value proposition and messaging for Microsoft Dynamics 365 CRM solutions and offerings
  • Harvest existing Microsoft sales IP to support scenarios, identify IP gaps, and develop required IP to rollout GTM solutions
5

Skills For Senior Program Mgr-levi Strauss Foundation Resume

  • Design and implement customer programs focused on scalable self-service and product rolling adoption
  • A creative mind that is always looking for new opportunities to drive value for customers
  • Be ready to drive the transformation of ambiguous business problems to clear scenarios enabling the optimal technology solutions
  • Represent solutions to Information Architecture peers and Engineering as needed
  • Participation in larger virtual teams and collaborating across matrixed organizations
  • Clarify and confirm roles and responsibilities on sales readiness projects, and drive accountability and transparency in execution
  • Proactively identify and escalate issues and potential obstacles to the successful execution of global sales readiness in all routes-to-market
6

Skills For Senior Program Mgr, Consumables Resume

  • Serve as subject-matter-expert and key contributor on cross-functional teams chartered to deliver on sales readiness plan components
  • Develop productive relationships with cross-functional business partners and manage virtual cross-functional teams, including stakeholders from Business Units, Sales Operations, Buying Programs team, Legal, Customer Service, Finance, Sales, Marketing, IT, Adobe Phone Sales, etc
  • Maintain strong communication with worldwide peers and stakeholders to evaluate effectiveness of sales readiness programs and impact of operational strategies, programs and improvements
  • Accelerate the DSP sales cycle by introducing technical components and understanding client objections or requirements as early as possible
  • Develop and maintain a deep understanding of Yahoo!’s current and future platform capabilities
  • Align with the Agency and ATD DSP Sales team; conduct in market support for new clients, provide sales training for new features, handle pre-sales technical support
  • Software marketing experience, especially around creation of collateral
  • Interface with Product; align on DSP feature requests, package market feedback to complete feedback loop; handle deep dives on product feature rollouts
7

Skills For Senior Program Mgr, Fulfillment Experience Resume

  • Keep a pulse on our competitive set’s technical advantages and growth areas - be proactive in streamlining how this information is communicated across stakeholder groups
  • Experience in building strategy frameworks, positioning statements, etc
  • Detail oriented with ability to author and communicate plans in way that everyone understands priorities and what needs to get done
  • Strong sense of humanity and social justice, with passion for the underserved and underdogs
  • Experience in compete research methodologies and practices at one or more software/cloud companies
  • Experience in a call center environment, preferably in outsourced operational leadership
  • Proven Ability to build a successful teams including recruiting and hiring
8

Skills For Senior Program Mgr Resume

  • Demonstrated understanding of engineering processes, system architecture, data management processes, and data quality assurance
  • Experience, at least 3 years program managing large initiatives
  • Complete pre-sale technical requirements and implementations for new clients
  • Responsible for Daily, weekly and Quarterly operations metrics
  • Responsible for outsource network across multiple locations
9

Skills For Senior Program Mgr Outsourcing Resume

  • Evaluate partner forecast and footprint process
  • Escalation, change management, and corrective action
  • Thrive in practical hands on efforts in highly collaborative environment that include a range of stakeholders across Engineering, Program Management and field teams
  • Data driven with a passion to use data to understand, improve and maximize impact
  • Positive and grounded outlook, with a sense of humor
  • Functional knowledge of cloud development technologies from one of the following: cloud scale compute, high scale data systems, cloud connectivity or machine learning and AI
  • Proven problem solving capability to deliver end-to-end analyses by asking the right questions, with hands on experience in data mining, extracting data using SQL and Excel and deliver business insights working with BI and visualization tools such as Power BI
  • An understanding of cloud computing technologies, and emerging technical trends
10

Skills For Senior Program Mgr-category Manager Resume

  • Self-discipline and a drive for results with high attention to detail and ability to work independently in a dynamic environment
  • Specific understanding of Microsoft’s or competitors Cloud Compute platform (IaaS, PaaS, Containers and other hybrid compute technologies) is highly desired
  • Demonstrated experience Senioring and directing large teams consisting of resources from across the enterprise, including Product Management, Sales, Marketing, Customer Service, Information Technology and Corporate Training
  • Demonstrated experience of managing programs over $10M
  • Understand, interpret, manage and communicate technical and business team’s needs, concerns, risk, issues and collisions across all departments
  • Passion for technology and overall quality of Microsoft’s products/services. A strong supportability or program management background is required

List of Typical Responsibilities For a Senior Program Mgr Resume

1

Responsibilities For Senior Program Mgr Outsourcing Resume

  • Provide senior leaders updates regarding deployment progress, results and feedback regarding program
  • Cross-train on multiple master data domains, as needed
  • Educate users on master data processes, applications and business rules
  • Hands-on business analysis role documenting, driving, negotiating and managing business requirements, scenarios, UAT and prioritization of business demand
  • Experience in data management-related business analysis such as in MDM, reference or transactional data management including solid understanding of MDM processes such as match-merge, data collection and publish issues
  • Familiarity with Data Governance concepts and processes
2

Responsibilities For Senior Program Mgr-category Manager Resume

  • Set Services offering strategy within the context of the Microsoft Business Applications Dynamics 365 CRM Business Group and Product Group including crafting industry specific scenarios for all related Dynamics offerings with the collaboration of our Industry team
  • Proven expertise with selling/architecting and/or implementing enterprise-level CRM Solutions in diverse environments, (e.g. Sales, Customer Service Management, Marketing, Public Sector, Financial Services, Professional Services)
  • A solid understanding of the CRM applications industry, including solutions provided by competitors, such as SAP, SFDC, Oracle and IBM, as well as their ISV partners
  • Demonstrated track record of effective communication with technical and business leaders at all levels within large enterprises, including internal cross-organizational product, sales and delivery team collaboration
  • Proven ability to transfer industry and market knowledge gained from customer engagements to account teams and other company constituencies
  • Exceptional utilization of project management techniques and tools for large, complex business transformation projects
3

Responsibilities For Senior Program Mgr, Inclusion Strategies Resume

  • Strong data synthesis and analytical skills and creativity in defining how new technologies can help customers reduce costs, improve profitability, gain efficiency and gain a competitive advantage
  • Own program management of key initiatives, delivery and results
  • Enable cooperation and alignment in the program across all roles and functions
  • Build deep and productive working relationships with senior-level business and shared services partners; challenging business assumptions and offering a point of view to assist in the decision-making process
  • Identify important issues and risks, recommend options, build business cases, facilitate and negotiate individual and team decisions. Requires an understanding of stakeholder motivations, politics and impacts to the organization
  • Manage financial aspects of projects and project delivery through validated bookings and ROI
  • Proven ability to quickly learn complex business and/or technological concepts
4

Responsibilities For Senior Program Mgr, Prime Fulfillement Resume

  • Proven ability to quickly earn the trust of sponsors and key executive-level stakeholders
  • Proven ability to understand and lead assessment efforts across a portfolio or enterprise
  • Assists in defining the strategic objectives for programs
  • Broker consensus in contentious or politically sensitive situations
  • Understand project and resource interdependencies within a program or portfolio
  • Communicate and influence at all levels of the organization with clarity and precision
  • Establish and manage stakeholder expectations and revise plans and shift priorities, as needed and in conjunction with all participating parties, to ensure successful completion of the program
5

Responsibilities For Senior Program Mgr-levi Strauss Foundation Resume

  • Ensure that program is delivered to strategic business objectives
  • Produces all relevant program management deliverables such as: program objectives, business case, program charter, risk assessment plan, stakeholder assessment, communication plans, issue/risk logs, benefits tracking, and program status reports
  • Provide timely analysis and market insights that help shape technology, and business scenarios for engagement programs and feedback in the Azure space
  • Lead our process to define, release and monitor direct technical and “code-with” related programs and efforts working in a highly collaborative environment with engineer and program managers around the world as well as with MSFT Engineering teams in Redmond
  • Strong sense of personal accountability for execution, quality control, and investment in the success of each project is required

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