Senior Process Manager Resume Sample
Barrett Ferry
245 Ryan Ridges,
Houston,
TX
+1 (555) 686 2703
Work Experience
Senior Process Manager
06/2017
-
PRESENT
Philadelphia, PA
- Operations support groups re process-related information
- Project delivery teams
- Corporate Technology team, as necessary
- Project Management experience, preferably from a bigger process driven organisation
- Strong analytical skills with the ability to present recommendations based on data in a clear and convincing way
- Extensive stakeholder management experience, preferably from having collaborated with a vast range of functions in a business, such as IT, Marketing and Operations
- The ability to cope with change yourself as well as leading others through change
- Structured and meticulous in your way of working
Senior Project & Process Manager
01/2011
-
12/2016
Los Angeles, CA
- Good leadership skills with the ability to work in interdisciplinary and cross-cultural teams
- Leading and owning oversight of smaller process improvement work and collaborating with teammates on larger initiatives
- Collecting data and information and using analytics and reporting to provide transparency to senior leadership and executives
- Identify and implement process improvements driving issue resolution/risk mitigation activities
- Tracking and resolving process breakdowns
- Understanding customers’ needs of the process and driving process improvements
- Developing and maintaining formal process documentation including procedures and process flow diagrams
- Acting as a subject matter expert to effectively partner with project customers to achieve desired outcome or improvement by clarifying needs and providing appropriate solutions
Process Manager Senior
02/2007
-
10/2010
Philadelphia, PA
- Understanding customers’ needs of the process and driving process improvements - Developing and maintaining formal process documentation including procedures and process flow diagrams
- Provide operations leaders with critical daily, weekly and monthly reporting that allows them to successfully manage their business
- Accountable for achieving business goals for a team of up to ~12 associates
- Provide continuous feedback and coaching to improve and maintain high quality customer experience, effectiveness and efficiency metrics
- Motivate and develop associates and help them achieve their career aspirations
- Execute flawless management of small projects/initiatives and ad hoc requests assigned to department
- Ensure timely administrative responsibilities of time cards, spreadsheets, team meetings, etc
- Define and measure performance metrics and clearly communicate to team
- Tracking, managing (and assist in developing) training agenda & material within the department, which also includes CBT’s
Education
Briar Cliff University
2003 - 2007
Bachelor's Degree in Computer Science
Professional Skills
- Experienced People leader with proven analytical skills
- Demonstrated skills in consulting, organizational change management and process engineering/management
- Demonstrates cross-functional problem-solving and idea generation skills
- Excellent presentation skills with the ability to articulate to a business audience
- Proven process (re-)engineering experience, understanding of business process management methodologies and principles
- Experience working in a cross-functional environment, ensuring stakeholder expectations are managed effectively
- Solid presentation and story-telling skills across different levels within a global organization
How to write Senior Process Manager Resume
Senior Process Manager role is responsible for organization, modeling, database, procurement, compensation, design, reporting, analytical, architecture, finance.
To write great resume for senior process manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Senior Process Manager Resume
The section contact information is important in your senior process manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Senior Process Manager Resume
The section work experience is an essential part of your senior process manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous senior process manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular senior process manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Senior Process Manager resume experience can include:
- Accounting experience,or 2+ years of accounts payable experience, or 2 + years of treasury experience, or2+ years of reconciliations experience
- Demonstrated experience in project management, ideally PMI certified and in process development/optimization
- Creating and validating processes
- Designing and producing metrics used to measure efficiency and effectiveness
- Experience in leading process improvement initiatives, preferably six sigma certification
- Experience in implementing systems in the GCP area, ideally in global settings
Education on a Senior Process Manager Resume
Make sure to make education a priority on your senior process manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your senior process manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Senior Process Manager Resume
When listing skills on your senior process manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical senior process manager skills:
- Solid change management skills to influence network of stakeholders
- Experience working in Financial Industry experience
- Experience in process engineering or at least 2 years of experience in operations analysis
- Commerce Background or MBA (Finance) qualification with 5-6 years of experience purely in Operations Good knowledge of accounting
- Extensive PowerPoint knowledge and skills
- Experience in Compliance or 1+ years of Risk Management experience
List of Typical Experience For a Senior Process Manager Resume
1
Experience For Senior Project & Process Manager Resume
- Acting as a subject matter expert to effectively partner with customers to achieve desired outcome or improvement by clarifying needs, telling compelling stories through PowerPoint presentations, or providing other appropriate solutions
- Experience with Tableau, Business Objects, or similar reporting tools
- At least two years of experience in Business Process Management or Project Management or Relationship Management or Risk Management
- Creating and overseeing change management and readiness processes, tools and reports
- Identifying and implementing process improvements - understanding customers’ needs of the process and driving process improvements (focused on process optimization, customer experience and operational excellence)
- Providing subject matter expertise on processes in projects and other meetings
- Sustaining parts support
2
Experience For Senior Portfolio Process Manager Resume
- Collect data and information using analytics and reporting to provide transparency to product teams, senior leadership, and executives
- Triage errors found in process monitoring to identify/resolve customer facing defects
- 2) Monthly reporting of ageing outward queries
- 4) Reporting & Sharing E2E cycle time with Controllership
- 5) Share Major inputs defects with business users & providing training to requestors as & when required
- Identify additional process mapping that would bring additional speed and innovation to the recruitment teams
- Understand resource constraints and identify and lead cost saving opportunities, whilst being accountable for a minor budget
- Ensure compliance to Novartis and other relevant regulations. Writing and reviewing of SOPs
- Drive content and help with messaging for operational communications (e.g., Ops Highlights) going to the 5,600 branches
3
Experience For Senior Industrial Process Product Manager Resume
- Enhance operations and improve banker knowledge within the branches by gathering Field input through focus groups and utilizing subject matter expertise
- Provide support and direction for the creation of sales tools, launch materials and collaterals, working together with the marketing communications team
- Proficient with Microsoft Suite of Products including Visio or equivalent (flow charting)
- Lead daily cash disbursement processing for all payment methods
- Research payment statuses including those related to escheatment
- Develop and maintain formal process documentation including procedures and process flow diagrams
- Analyze and improve existing processes
- Perform quality assurance routines on existing processes
- Identify trends through various customer listening feedback channels such as Mobile App Feedback, Apple Store, Google Play, Online Feedback, and social media
4
Experience For Process Manager Senior Resume
- Develop the strategy for growing the use and analysis of Customer Feedback data to continuously improve products and reach KPIs
- Partner with lines of business to ensure contact center awareness and preparedness for customer facing digital issues
- Partner with Product and Tech teams to resolve digital customer facing defects
- SME & Champion for new digital monitoring tools
- 1) Attending Monthly RPRM calls with local Controllership team
- Implement standard mechanisms to capture systemic issues across recruiting teams/geographies (VOC / GEMBA) etc
5
Experience For Senior SCM Process Manager Deliver Resume
- Implement standard data definitions and terminology for recruiting and technical teams
- Be a part of developing our Application Lifecycle Management tool chain
- Coordinate/streamline First Line of Defense communications going to Regional and Market Directors
- In depth understanding of a Global Business Services process or sub-process and appreciation of its operational application
- Develop the product applications team to manage project development and DMP cost out using the Fastworks
- Identify opportunities for new market growth and penetration leveraging the synergies that exist between the Power businesses
6
Experience For Senior Quality M&P Process Manager Resume
- Track material cost, revenue, and fulfillment and CM rates by product, product family, market segment and by pole working closely with product operations
- Knowledge of requisition processing / procurement workflow and
- Employs sound project management including but not limited to project management artifacts ; as needed
- 1) Ensuring daily SLAs are met
- 5) Ensuring correct MPO budget utilization
7
Experience For Senior Molding Process Manager Resume
- 6) Reviewing Weekly and Monthly process & output defects Tracker of Processors
- Assist in account reconciliations and month end close activities
- Resolve complex problems or transactions, where expertise is required to interpret against policies, guidelines or processes; escalate breakdowns in the process by asking the right questions and identify/ involve the right stakeholders to correct breakdowns
- Maintain formal process documents (e.g. procedures and diagrams), and document processes and projects (creating project reports, presentations, business cases, and diagrams)
- Experience in MicroSoft Office
- Coach and train junior PM levels on processes, performance targets and goals
- At least two years of experience in Business Process Management, or at least 2 years' experience in Project Management, or at least 2 years' experience in Relationship Management, or at least 2 years' experience in Risk Management
- Collaborate with process owner and various departments in different locations to develop and execute effective processes within Card Operations
- Identify operational breakdowns and inefficiencies to drive action to streamline and simplify existing processes
8
Experience For Senior Process Manager Resume
- Ensure that processes are in compliance with enterprise standards and regulations
- Maintain knowledge of operational procedures and ensure documentation is relevant and updated
- Lead critical process design & improvement projects for internal clients
- Monitor Digital process performance real time for indicators of new digital problems
- Be a champion for change & improvement
- 3) Customer Escalation –RCA and resolution within a SLA of 1 day
9
Experience For Senior Project & Process Manager Resume
- Use various methods to map current state processes
- Use analysis to determine what processes add value to candidates vs. those that are wasteful and/or create multiple handoffs
- Turn concept process maps into business requirements for technical team
- Develop and deploy and strategic and tactical plans that drives awareness, trial, adoption, and implement repeatable standard work for recruiters globally
- Operationalize from concept through to standard work
10
Experience For Senior Portfolio Process Manager Resume
- Implementation of audit mechanisms to ensure standard work / process adherence is followed
- Coordinate internal and external stakeholders, customers and/or vendors and perform stakeholder management
- Proactively drive project execution to ensure key milestones and quality are met
- Act as unit representative on development teams and/or other cross functional teams
- Communicate issues to teams and line management and propose corrective actions
- Organize and ensure regular lessons learned sessions
- Act as role model for cultural evolution within Technical Research & Development
List of Typical Skills For a Senior Process Manager Resume
1
Skills For Senior Project & Process Manager Resume
- Document processes for the purpose of vetting, communicating, and implementing processes with stakeholders to ensure process clarity and effectiveness
- Experience capturing process requirements and translating them into process documentation, and workflow diagrams
- Experience in product strategy development & consulting on process management
- Experience in Marketing
- Experience with Big Data and Machine Learning technology
- Agile certification or experience working with Agile tools
- Experience with Python or other Machine Learning languages
2
Skills For Senior Portfolio Process Manager Resume
- Support projects by partnering with IT, other departments, and vendors to ensure processes are built to be effective and efficient
- Real time monitoring & triage of customer experience within supported digital platforms
- Process management experience
- Experience in Compliance or Risk Management
- Project or Process Management experience
- Process Management experience
- Process improvement experience
- Analysis experience
3
Skills For Senior Industrial Process Product Manager Resume
- Process management experience
- Experience in Process Management
- Experience with SQL and Teradata
- Experience in a Process Management role
- Experience in the credit card industry
4
Skills For Process Manager Senior Resume
- Experience in Agile/Scrum environment
- Experience in Relationship Management
- Experience in Process Management
- Experience in Relationship management
- Experience in Operations
- Previous experience with project and/or business process management within a consulting firm or financial institution
5
Skills For Senior SCM Process Manager Deliver Resume
- Experience in complex problem solving
- Experience required in related field (i.e. Process Management, Quality, etc.)
- Consolidate data evaluation, propose solutions and contribute to risk mitigation plans
- Good IT application knowledge
- Proven (IT) application know how
- Conducts complex business diagnostics to identify, quantify and prioritize value creation projects
- Motivates and works with all levels of the organization to ensure that transition to management is smooth and effective
6
Skills For Senior Quality M&P Process Manager Resume
- Responsible for the effectiveness of complex & strategic business processes and develops sustainable, repeatable and quantifiable business process improvements
- Analyzing, identifying, and correcting data issues with systems used or owned by a department
- Managing and leading a high performing team of associates
- Collecting data/information and using analytics and reporting to provide transparency to program, senior leadership and executives
- Performing analysis on, monitoring and reporting on a variety of change success measures
- Detecting issues and investigating and solutioning for ways to resolve them
7
Skills For Senior Molding Process Manager Resume
- Making recommendations for improvement, testing and proving concept via test/pilot framework
- Providing subject matter expertise on processes when representing the department in projects and other meetings
- Partnering and building relationships cross-functionally both inside and outside of the Collections Channels organization
- Creating automated operational reporting
- Coordinating a cross-functional team to achieve specific marketing objectives over defined sprint periods
- Providing project management support to creative teams and assisting with agency relations
- Coaching and technical training as recognized technical expert or leader. Act as a mentor for junior and senior associates (academics) globally
- Coaching and technical training as recognized technical expert or leader. Act as mentor for junior and senior associates (academics) also globally
8
Skills For Senior Process Manager Resume
- Maintaining and improving requirement management process and tools closely linked to System architecture and system integration
- Analysing data to determine underlying trends and focus areas
- Conducting research, surveys and interviews to gain understanding of current business challenges
- Partnering with business leads to understand their needs, then create the automated views to meet those needs
- Using tools such as SQL and Teradata
- Learning new technologies like Hadoop and Python
- Leading execution aspects of direct mail and email campaigns
- Being accountable for process improvement as leader or member. Drive implementation and sustain phase in and outside expertise / organization
9
Skills For Senior Project & Process Manager Resume
- Assessing the pros and cons of possible strategies and frameworks
- Assessing the pros and cons of potential strategy frameworks
- Managing a team of employees involved in payment process and interpret the associated financial contractual terms
- Ensuring strict adherence to SLA, compliance to applicable policies & internal guidelines are key requirements
- Driving process improvements aligned with desired customer outcomes
10
Skills For Senior Portfolio Process Manager Resume
- Work closely with commercial and product operations team to develop pricing/costing tools, cost to treat standards and execution of product line pricing policy
- Identify and implement process improvements driving issue resolution/risk mitigation activities - Tracking and resolving process breakdowns
- 4) Ensuring all critical activities for the day are done including Batch balancing
- Adaptable – ability to work in a fast growing and challenging environment
- Develop concepts for new products by analyzing internal and external customer feedback, market research, emerging technology, and competitive trends
List of Typical Responsibilities For a Senior Process Manager Resume
1
Responsibilities For Senior Project & Process Manager Resume
- Benchmarking delivery processes and tools against major competitors and other similar industries (as-is and planned development), as well as identification of gaps to develop solutions for optimizations that enable us to represent an industry benchmark
- Effectively deploy process management toolkit across projects and initiatives to ensure high quality and consistency of deliverables
- Drive strategic alignment between e2e GOPS process capabilities and application systems: identify, evaluate and validate business requirements
- Maintain a strong network between the BPOs, Subject Matter Experts/Key Users and other stakeholders
- Experience of RPA and digital transformation
- Proficient in Computer Systems Validation and 21 CFR Part 11
- Understand resource constraints and identify and lead cost saving opportunities. Being accountable for a minor budget
2
Responsibilities For Senior Portfolio Process Manager Resume
- Participate in and provide relevant input to projects and initiatives, which focus on delivery processes (e.g. SCM Planning Roadmap)
- Self-motivated, engaging, open and react to feedback and improve
- Work and deliver in changing environments
- Broad scope of process knowledge: product design and/or development, sourcing or supply chain and related business applications (e.g. PLM systems, SAP)
- High level understanding of agile and waterfall implementation methods
- Coach junior team members through providing feedback to support the development and performance of the team
- Drive and manage onboarding
3
Responsibilities For Senior Industrial Process Product Manager Resume
- Develop and drive initiatives to globally standardize, harmonize and optimize delivery processes and tools across all factories and major components
- Implementation and maintenance of all necessary process descriptions, instructions and training materials, as well as mandatory and regulatory requirements for delivery processes
- Execution of trainings for relevant stakeholders and interfaces
- Advise management in delivery strategy related decisions, drive communication and support the implementation
- Proactively shape interfaces and strengthen the collaboration with key SCM and Wind Power stakeholders
- Coordinates internal and external stakeholders, customers and/or vendors and performs stakeholder management
- Communicates issues to teams and line management and propose corrective actions
- Organizes and ensures regular lessons learned sessions
4
Responsibilities For Process Manager Senior Resume
- Act as role model for cultural evolution within TRD
- Ensure process development complies and supports IATF certification
- Develop, deploy, train and maintain processes globally
- Manage Process facility network
- Lead process (re-) engineering initiatives in alignment with strategic direction, considering interdependencies of E2E processes (including definition of timelines, scope, methods and approach)
- Drive global harmonization and standardization of processes thereby reducing complexity and increasing transparency and accountability across the adidas Group’s process landscape and organization
- Establish process monitoring that enables process governance to detect and resolve issues thus driving continuous process improvement
- Create concepts for and manage roll-out of new processes and solutions to the business teams
5
Responsibilities For Senior SCM Process Manager Deliver Resume
- Lead and direct a team of process managers, and handle all related line management responsibility
- Supply Chain Management & Sales
- Partner with Process and Procedures, subject matter experts, First Line of Defense peers, Controls, Project Managers and others to ensure operational changes are simple and easy to understand and easy to execute
- Establish strong working relationships with sponsors, business stakeholders, Control partners, Technology, Operations, and subject matter experts
- Ability and willing to have a current and valid driver license and passport
- Manage medium and large sized projects with goal to simplify operations within the branch while maintaining focus on controls
- Support cross functional teams accountable for the end-to-end evaluation of branch processes ensuring control effectiveness through issue identification and resolution
6
Responsibilities For Senior Quality M&P Process Manager Resume
- Create executive summaries using Microsoft suite of products (e.g., Word, Excel, PowerPoint/Pitch Pro)
- Manage the implementation of the solution roadmap for the relevant process domain
- Develop and coordinate agreement on KPIs for the service (with both the customer and the oprerations organization)
- Develop solution and system requirements to enable design and build
- Act as a subject matter expert in a (sub-)process area
- Lean, Agile, Six Sigma, Business Process Management, or Project management certification
7
Responsibilities For Senior Molding Process Manager Resume
- Lean, Agile, Six Sigma, or Project management certification
- Lean certification, or Agile certification, or Six Sigma certification, or Business Process Management certification, or Project management certification
- Certified in BPM (Business Process Management), Six Sigma, or Lean
- Teradata or SQL knowledge
- Strong written and verbal communication skills, including ability to distill complex issues quickly & ability to interact with all levels within the organization
- Tact and persuasive ability
8
Responsibilities For Senior Process Manager Resume
- Excellent soft skills such as: interpersonal facilitation, data analysis, leadership, presentation, and collaborative skills to work effectively with teams throughout organization
- Black Belt/ASQ certification within 2 – 3 years
- Black Belt/ASQ re-certification every 3 years
- Knowledge of change management principles; project/program management methodology and project administration
- Exposure to Lean Process methodology & Six Sigma is an asset
9
Responsibilities For Senior Project & Process Manager Resume
- Graduate or Postgraduate in any field
- Process Management (LEAN, Six Sigma)
- Works cross functionally to ensure on time delivery to both internal and external customers
- Train direct reports on Operation Excellence tools
- Sound knowledge of Drug Development process
- Comprehensive knowledge of project management
- Knowledge of relevant GMP, HSE etc regulations
10
Responsibilities For Senior Portfolio Process Manager Resume
- Sound knowledge of the Drug Development process
- Evaluates and oversees complex (operations improvement) projects from initial research and assessment through transition to implementation team
- Leads efforts to improve the quality and/or minimize process waste
- Maintains necessary project status and dashboards on a timely and consistent basis
- Develops relationships and partners with functional owners
- Reviews processes in impacted functional areas, assesses error root causes and identifies opportunities for process improvement
- Commerce Graduate/Post Graduate/MBA
- Functions as leader on project team
- Participates in and/or schedules core project team and issue-specific meetings and facilitates discussion and problem resolution dialogue
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