Operations Process Manager Resume Sample
Glenda Schamberger
11952 Effertz Trail,
Phoenix,
AZ
+1 (555) 684 8240
Work Experience
Operations Process Manager
11/2015
-
PRESENT
San Francisco, CA
- MC Operations: Develop and continually improve internal work processes
- MC Operations: Track customer satisfaction and work towards improvement target
- MC Handbook: Continually review for new ways to upgrade/improve the working business model of the MC Operations
- Materials and Inventory Management planning and control thru the MTC9 process
- Oversee customer dedicated inventories and monitor customer inventory levels
- Develop and implement supply and logistics plans in coordination with SCM
- Work with SCM to improve transit, delivery times and customer OTD targets
Wire Operations Process Manager
07/2009
-
06/2015
Boston, MA
- Evaluate customer orders and demand against supplier deliveries in order to meet and exceed OTD targets
- Liaise with MC, SCM, and Factory department and operations areas to ensure that all activities are aligned with Trelleborg and Customer KPI’s
- Encourage and implement a Continous Improvement Culture and capture gains
- Document local MC practices for evaluation/replication across the rest of the business as well as reviewing and implementing good practices from other MC’s
- Work to maximize the profitability of the MC thru minimizing costs
- Lead or assist for internal processes: JD Edwards, Super Office, GPS, Consense, Quality, ISO
- Represent the MC in cross-functional teams: JDE, SO, GPS, Consense, Quality, ISO
- Assist the MC with quality related issues. Log and monitor RMA’s Complaints, CAR’s
Ebusiness Lean Operations Process Manager
10/2005
-
03/2009
San Francisco, CA
- Manage the implementation of EDI for MC Customers
- Identify, research, develop and implement automation opportunities in the MC
- Direct quarterly/annual budgeting and planning process for the organization's annual budget
- Oversee monthly and quarterly assessments and forecasts of organization's financial and operational performance against budget, financial and operational goals
- Work with both NetSuite and SFDC in reporting and management of the core Services metrics
- Develop long-range forecasts and maintain long-range financial plans
- Drive continuous Operational and Process improvements
- Run various regular and ad hoc analysis of key Services data including productivity, pipeline, forecasting, consultant performance, etc
- Assists in the development of cost centers’ annual budget; manages and monitors expenses to approved budget
Education
University of Phoenix - St. Paul Learning Center
2000 - 2005
Bachelor's Degree in Business
Professional Skills
- Strong organizational skills with the ability to handle conflicting priorities with detail and accuracy
- Strong interpersonal skills and ability to communicate at all levels throughout the organization
- Interest in working closely with our Indian team (particularly English communication skills)
- Prior Operational, Supply Chain knowledge and Customer Success Advocate experience
- Strong knowledge of the enterprise and SME Services reporting process and metrics
- Experience in a operations, customer service position
- Proven proficiency in the use of Microsoft Word and Excel and PowerPoint
How to write Operations Process Manager Resume
Operations Process Manager role is responsible for software, training, integration, architecture, reporting, manufacturing, design, events, automation, english.
To write great resume for operations process manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Operations Process Manager Resume
The section contact information is important in your operations process manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Operations Process Manager Resume
The section work experience is an essential part of your operations process manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous operations process manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular operations process manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Operations Process Manager resume experience can include:
- Effective communication and presentation skills (spoken and written)
- Monitoring of Key customer KPI’s to ensure levels of committed service are being achieved
- Partnering with site leaders and managers to foster a culture of continuous improvement
- Working with offshore
- Inspire, motivate, and lead others in utilizing Lean manufacturing tools to deliver results
- Devise and execute training plan with business users to the MES/ERP system
Education on an Operations Process Manager Resume
Make sure to make education a priority on your operations process manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your operations process manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Operations Process Manager Resume
When listing skills on your operations process manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical operations process manager skills:
- Develops and maintains strong on-going partnership with key business partners both in the field and at home office
- Good understanding of financial measurements and goals
- Proven proficiency in the use of business operational software (Oracle JDE, SAP)
- Experience in a operations, customer service position
- Five (5) years of experience in operations
- Training Documentation and Program Development
List of Typical Skills For an Operations Process Manager Resume
1
Skills For Wire Operations Process Manager Resume
- Experience in high growth retail environment required
- Responsible for ongoing management and oversight of store and field facing communication and cascade strategy
- Serve as liaison and SME to other ACI organizations (including audit) as relates to Cash
- Oversee integration of acquired company/client billing into ACI Fusion platform
- Knowledgeable with regards to business sales and marketing strategies
- Knowledge of royalty accounting controls and compliance, with focus on contracts in manager’s scope
- Broad understanding of Services, Sales and business analytics in a B2B environment
- Day to day oversight and functional support of multiple Supply Chain processes: monitor and resolve EDI, Shopvue (MES), reporting (ERP-BPCS)
2
Skills For Area Airfreight Operations Process Manager Resume
- Ensure proper documentation is maintained; recording results, improvements, and sustainability of Lean events
- Train/implement/organize materials at work station and department according to 5S standards
- Serve as a role model by promoting new ideas and positive change
- Thorough knowledge of products, manufacturing processes and technology, information systems, and/or specialty areas, and general business practices
- AS/400 RPG programming
- Business Process Design and Oversight
- Serve as custodian and domain expert for Cash Operations process designs
3
Skills For Ebusiness Lean Operations Process Manager Resume
- Work with Cash Operations leadership and staff to evaluate and update process design flows when needed
- Operations controls and process documentation
- Work with Cash Ops leadership to develop and maintain training materials necessary for the efficient onboarding of staff, and the continuation of effective work effort across Cash
- Develop, maintain, and lead orientation programs for Cash Operations: “Day in the Life” concept Acquisition Due Diligence and Integration
- Serve as key SME for Oracle Fusion project activities through duration of that initiative
- Oversee development of Cash Ops ‘Integration Playbook’
4
Skills For Operations & Process Manager Resume
- Serve as Project Manager for due diligence activities
- Special Projects, Metrics, and Initiatives
- Assist with compilation, review, and coordination of Cash Ops Metrics and Business Review materials
- Participate in audit reviews and remediation activities
- Troubleshoot escalated client issues and/or process failures; recommend actions or solutions
- Participate cross-organizationally to align Cash Ops with key stakeholders for the benefit of ACI clients Management and Staff Supervision
- Oversee and continuously develop team of 4-5 direct reports that are assigned to activities related to BPM role
- Work with other Cash Ops leadership and staff to promote and deliver continuous improvement and efficiency gains across Cash Operations functions
- Communicate, coordinate, train and lead personnel
5
Skills For HEF Operations Process Manager Resume
- Communicate fluently with the client
- ITIL processes and application management services
- Develops and/or maintains unit’s management reports such as Service Level Measurement, Scorecard, and Daily Statistics
- Understands and keeps abreast of regulatory changes governing wires including Bank Secrecy Act, Anti-Money Laundering, and OFAC to ensure compliance to all policies, regulations and rules in order to minimize the bank’s risk exposure and mitigate all potential losses
- Ensures business unit’s compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act
- Working as a contact person towards client’s service management and process development
6
Skills For Business Operations & Process Manager Resume
- Root cause analysis and support of the airfreight organization in regards to the operational KPI’s
- Self driven analysis of systems, processes- and performance related to systems KPI’s with the help of the applicable operational mgt
- Monitor utilization and performance of Cargo IQ KPI’s
- Assists teams from all functions of the Field Operations, Store Operations, Services and the Home Office in developing formal communication processes and tools to drive productivity and execution in our stores
- Reviews current communication processes and practices, identifies improvement opportunities, manages a timeline to improve or change current processes and practices, and tracks success of processes
- Develops and maintains communication standards, templates, and channels for all store and field communications in partnership with corporate communications department, including governance of store and field facing communications
- Reviews store communication content from business partners for capacity impact, accuracy, timeliness, relevancy and clarity to drive improved execution
7
Skills For Field Operations Process Manager Resume
- Provide production support to diagnose and resolve MES/ERP Applications issues
- Responsible for the day-to-day operations of MES system
- Work closely with consultants and key stake holders on MES improvements
- Work with ERP team to define integration points between ERP and MES systems
- Collaborates with cross-functional teams to understand end-user needs/requirements and develop solutions to support business needs
- Coordinate with IT and MFG operations to manage and communicate system downtime
8
Skills For Finance Operations Process Manager Resume
- Utilize value add concepts and other continuous improvement tools to identify and reduce non-value add opportunities
- Manage follow-up of multiple projects in different production facilities
- Schedule, prepare, and present Lean events
- Recommend changes, prepare cost justifications, and coordinate the design and development of new processes, systems, equipment, or materials
- Maintain a safe, clean work environment; address any unsafe conditions or behaviors with a supervisor
- MSSQL DB development
- September 1, 2017
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