Senior Engineer Service Resume Sample

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Tyra Oberbrunner
1482 Miller Point,  Houston, TX
+1 (555) 935 7727

Work Experience


Senior Service Reliability Engineer
02/2016 - PRESENT
New York, NY
  • Work as part a 24x7x365 operations center; flexible day or night
  • Handle high-pressure situations with a calm and professional manner
  • Lead resolution effort of complex service problems from network layer to the application at scale
  • Prioritize between multiple simultaneous issues
  • Motivate, encourage, and provide technical leadership to team members
  • Build and support large scale systems management across multiple platforms (Azure, EC2, and OpenStack)
  • Diagnose and repair issues by editing code in node.js, modifying mongodb, Cassandra clusters and configuration changes in cloud service providers
  • Create, edit, and maintain ad-hoc scripts to resolve issues quickly with minimal user impact
  • Contribute to development of new tools and automation that ensures the service can be optimized and tuned with minimal human intervention
Senior Building Service Engineer
08/2011 - 09/2015
New York, NY
  • Support periodic on-call duty
  • Lead projects from order to acceptance in a successful way
  • Define a technically accurate product configuration, solution and scope
  • Act as primary customer interface from receipt of order until customer acceptance
  • Provide operator and maintenance training to customer personnel
  • Manage the project scope of supply to ensure deliverables meet customer expectations through internal and customer meetings
  • Installation startup planning
  • Install equipment and application deliverables
  • Maintain project open point list and expedite its completion
Senior Site / Service Engineer
08/2007 - 04/2011
New York, NY
  • Conduct project signoff and close out meeting
  • Build long lasting, effective partnerships across the organization to foster collaboration between Product, Engineering and Operations teams
  • Organize and manage multiple simultaneous projects
  • Lead by example, care for your team, and establish credibility with the quality of your and your team's technical execution,
  • Participate in an on-call rotation and be willing to jump on escalated issues as needed
  • Install, configure and upgrade nodes in high availability customer production clusters
  • Deployment, maintenance, troubleshooting of production shared storage infrastructure

Education


Friends University
2001 - 2006
Engineer's Degree in Computer Science

Professional Skills


  • Demonstrated ability to define requirements and collaborate on solutions, leveraging personal technical knowledge and network of experts. Communication style encourages effective interaction with customer and cross-functional teams. Leverages knowledge of product capability to mitigate risk and drive desired outcome
  • Effectively communicates to customer, project team, cross-functional contributors to ensure progress towards project goals and requirements. Participates in governance process, providing status, issues reporting, and proactively identifies risks and mitigation. Responsible for customer satisfaction, delivery schedule, and project budget
  • Engages positively across multiple departments, GE businesses and customers to manage conflict and establish clarity, vision, and mutual trust in order to achieve a business goal. Models collaborative behavior to encode these behaviors among team members, fostering an environment of openness and mutual trust
  • Strong debugging, testing / validation, and analytic skills
  • Excellent troubleshooting, critical thinking, and data analysis skills
  • Solid communications skills and experience working directly with and presenting to customers
  • Superior communications skills and experience working directly with and presenting to customers

How to write Senior Engineer Service Resume

Senior Engineer Service role is responsible for communications, travel, languages, automation, security, training, integration, database, java, coding.
To write great resume for senior engineer service job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Senior Engineer Service Resume

The section contact information is important in your senior engineer service resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Senior Engineer Service Resume

The section work experience is an essential part of your senior engineer service resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous senior engineer service responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular senior engineer service position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Senior Engineer Service resume experience can include:

  • Manage an international 24x7, multi-site production infrastructure powering the Proofpoint services, including deployment, maintenance, troubleshooting, performance tuning and security
  • Collaborate with product engineering teams to ensure Operations standards are observed, determine resource impacts for upcoming product deployments and ensure successful product rollouts
  • Strong experience in administering, debugging and tuning web apps and containers and related tech
  • Expert-level diagnosing and troubleshooting skills in high-throughput web applications and network services
  • Effectively communicate and interface with other disciplines, clients, contractor and suppliers for the assigned Building Service / HVAC work scope
  • Automation / scripting skills and a desire to automate all the things

Education on a Senior Engineer Service Resume

Make sure to make education a priority on your senior engineer service resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your senior engineer service experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Senior Engineer Service Resume

When listing skills on your senior engineer service resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical senior engineer service skills:

  • Strong coding skills in C, C++, C#, Java, Python or similar languages
  • We count on your strong analytical and problem-solving skills
  • Solid communication skills with team members near and far
  • Good electronic and Mechanical Experience (2+ years Experience)
  • Good supervision skills, particularly at sites
  • Strong written & oral communication skills are essential

List of Typical Experience For a Senior Engineer Service Resume

1

Experience For Senior Service Reliability Engineer Resume

  • Experience in production operations; 3+ years of recent experience installing, configuring and deploying Linux based operating systems
  • Build long-lasting, effective partnerships across the organization to foster collaboration between Product, Engineering and Operations teams
  • Support multiple VMware vSphere environments. Experience with KVM is an asset
  • Create and maintain standard operating procedures for performing maintenance tasks, applying configuration changes, and remediating problems in our environment
  • Construction support and site support, as necessary for Building Service / HVAC site work, start-up and commissioning etc
  • Troubleshoot, diagnose, and resolve issues using critical knowledge of Apache, Unix processes, MySQL, and related technologies
2

Experience For Senior Building Service Engineer Resume

  • Track issues through the ticketing systems and follow through to resolution
  • Utilize monitoring tools to proactively identify issues and trends
  • Lead technical discussion, meetings with Suppliers, Sub-Contractors and Clients relevant with Building Service / HVAC work
  • Review of Supplier and Sub-Contractor technical documentation and applicable Engineering Deliverables for integration within the projects
  • Accurately estimate the size of development tasks ; begin to challenge others during estimation
3

Experience For Senior Site / Service Engineer Resume

  • Develop processes, tools and documentation in support of production operations
  • Organize and manage multiple simultaneous projects,
  • Manage a heterogeneous (Linux/Windows) multi-site global 7x24 IDC environment
  • Developing and maintaining processes, tools, and documentation in support of the production environment. Experience with configuration management at scale is an asset
  • Participate in evaluation of new software, hardware and infrastructure solutions
4

Experience For Senior / Project & Service Engineer Resume

  • Participation on-call rotation and be available 24/7 in an escalation capacity
  • Primary owner (design, build, support the infrastructure) of our Puppet 4 infrastructure including requirements gathering, architecting and maintaining the core platform, growing and supporting it at scale
  • Bring additional public cloud expertise (AWS, Azure, Rackspace, etc.) and collaborate with various business units as we build and scale our hybrid public / private cloud environment
  • Major stakeholder in continuous security patching and hardening processes
  • Provide support and guidance for teams migrating from CentOS 6 to Centos 7
  • Provide additional support for other team initiatives, specifically cloud platforms (AWS, Kubernetes/Docker/ Openstack)
  • Participate in on-call rotation with other teams in the Performance and Reliability Teams
  • Design, write and deliver software to improve the availability and latency of Yahoo services
  • Help lead collaboration with service, network, and other operations teams on significant issues
5

Experience For Senior Service Project Engineer Resume

  • Lead by example, deliver results and eliminate missed opportunities
  • Rapidly assimilate knowledge of complex software and systems, and apply understanding of system architecture when planning operational tasks and strategy
  • Increasing Microsoft IT’s Modern IT capability through the introduction of new solutions, processes and approaches that further the MSIT contribution to the MS Enterprise client effectiveness
  • Strong technical knowledge of Control Automation products (OVATION, PLC & etc)
  • Experience delivering a hosted service
  • Experience with enterprise configuration management software like Ansible by Red Hat, Puppet, or Chef
6

Experience For Senior Robotic Field Service Engineer Resume

  • Experience with at least one major database such as MySQL or Cassandra
  • Coach, mentor, and/or train support for young engineers in the Building Service Engineering team
  • Support other disciplines for HVAC Equipment information, mechanical room layout, etc. suit for the application as required
  • Prepare Building Service / HVAC Performance Specifications, Equipment Schedule, Building Service / HVAC Calculation, General Arrangement / Layout / Detail of Building Service / HVAC. Build Service / HVAC Single Line Diagram, Material Requisitions and Sub-contract Requisitions of Building Service Work and Equipment etc
  • Spot proactive service to the benefit of customer
  • Insure that the customer’s system is updated to the latest software, quick fixes, and hardware
  • Prepare upgrade plans for the customer’s systems and deliver them to the customer
7

Experience For Senior Field Service Lead Engineer Resume

  • Responsible for providing on-site Drives, PLC, Motion products programming, commissioning and troubleshooting as well as technical support on automation projects to Customers/CSM, involvement engineering and implementing field modernization
  • Deliver customer value in the form of high quality software components and services in adherence with policies on security, performance, longevity and integration testing
  • Adhere to DoD (definition of done) as part of the sprint, including unit tests, functional testing, code reviews, no regressions, bug fixes, documentation and adherence to best coding practices
  • Participate in release cycles of our offerings, deploying code to integration, staging and production environments, integrating with continuous integration (CI) and continuous delivery (CD) tools, monitoring, and change management
  • Perform software updates, peer code reviews, testing, and Common Vulnerabilities and Exposures (CVE) analysis; respond to security threats
  • Create and maintain standard operating procedures (SOPs) for performing maintenance tasks, applying configuration changes, and remediating problems in our environment
  • Experience managing Linux servers running Red Hat Enterprise Linux (RHEL), CentOS, or Fedora hosted at a cloud provider such as Amazon Web Services (AWS), Google Compute Engine (GCE), or Microsoft Azure
8

Experience For Senior IT Service Engineer Resume

  • Solve problems relating to mission critical services and create solutions to prevent problem recurrence
  • Design and implement scalable monitoring and deployment solutions for large-scale distributed systems
  • Design and deliver software to improve the reliability, scalability, latency, and efficiency of your services
  • Be a technical lead on the team to drive initiatives and help grow the team
  • Drive serviceability requirements upstream
  • Contribute improvements to the availability, scalability, latency, and efficiency of Demonware’s services
9

Experience For Senior Engineer, Platform as a Service Resume

  • Demonstrable capacity for an investigative approach and keen to learn new technologies
  • Develop automation to autocorrect or completely prevent issues in our online solution
  • Participate in the release cycles of the offering, deploying code to integration, staging and production environments, integrating with continuous integration (CI) and continuous delivery (CD) tooling, monitoring, and change management
  • Experience managing Linux servers running Red Hat Enterprise Linux (RHEL), CentOS, or Fedora hosted at a cloud providers like Amazon Web Services (AWS), Google Compute Engine (GCE), or Microsoft Azure
  • Deep understanding of Linux systems and experience with distributed version control internals (Git, Mercurial)
  • Advanced networking experience
10

Experience For Senior Site Service Engineer Resume

  • Experience with enterprise configuration management tools like Ansible by Red Hat, Puppet, or Chef
  • Strong knowledge of Linux systems administration and architecture
  • Experience with continuous integration and deployment automation tools such as Jenkins, Glu, Salt, Puppet, Chef, Ansible
  • Experience with SQL (MySQL) and NoSQL databases (Redis, CouchBase, Cassandra)
  • Experience with open source technologies (Kafka, Memcached, Redis, Hadoop, HBase, Zookeeper, Oozie)
  • Experience with source control tools such as GIT/Github, SVN, or Perforce
  • 3 Build up the strong relationship with customer and achieve customer satisfaction
  • Communicate with customers (external and internal) in high pressure situations and maintain strong customer relationships

List of Typical Skills For a Senior Engineer Service Resume

1

Skills For Senior Service Reliability Engineer Resume

  • Demonstrated experience with Ruby scripting language (2+years)
  • Practical experience and proven success with the design, implementation, and operation of the ServiceNow Platform
  • System Administration experience, to include hardware and network experience on Unix and/or Windows platforms
  • Improving the user experience and productivity with Microsoft’s flagship products (Windows, SCCM, Intune)
  • Experience supporting, analyzing and troubleshooting large-scale distributed mission critical systems
  • Experience with configuring, managing and supporting virtualized environments
  • Strong working knowledge, including debugging, of Java or C++
2

Skills For Senior Building Service Engineer Resume

  • Solid working knowledge on cloud computing / Azure
  • Team working, and willing to share the experience
  • Experience configuring and managing web servers (Apache, Tomcat, Nginx) and RESTful web service applications
  • Strong initiative in finding work activities during slow periods
  • Good understanding of Unix/Linux, Apache, performance tuning concepts, and web applications
  • Experience monitoring cloud services with DataDog
3

Skills For Senior Site / Service Engineer Resume

  • Experience working with Atlassian products such as Jira and Confluence
  • Experience working in a geographically distributed team
  • Software development experience with one of the following: Golang, Python, or Java
  • Experience in architecting micro-services application
  • Software development experience with one of the following: Golang, Python or Java
  • Experience automating large-scale production systems
  • Experience instrumenting large-scale production systems
  • Experience with building service telemetry
4

Skills For Senior / Project & Service Engineer Resume

  • Relevant work experience, including in a high-volume or critical production service environment
  • Experience working at scale - hundreds or thousands of servers
  • Demonstrated excellence in communicating within and across teams
  • Systematic problem solving approach and strong sense of ownership to drive problems to resolution
  • Extensive scripting experience with Shell, Python or Ruby
  • Experience documenting processes, systems, environments and runbook procedures
  • Experience in managing Mail servers like apache james, exim etc
  • Recent experience in development, testing, and deployment of multi-tiered systems and services
  • Develop effective tooling, alerts, and response to both identify and address reliability risks
5

Skills For Senior Service Project Engineer Resume

  • Experience with configuration and troubleshooting of Linux, Java, Tomcat, and other middleware technologies
  • Experience with configuration management systems, e.g. Puppet, Chef, CFEngine
  • Excellent salary (DOE) w/ annual salary and performance review
  • Hands-on experience with AWS
  • Experience with container management and micro-services architectures such as Docker
  • Software development experience with Java, Python or Golang
  • Strong Linux system-level analysis capabilities
  • Experience in both operational and development roles
6

Skills For Senior Robotic Field Service Engineer Resume

  • Prior management and/or leadership roles
  • Practical experience for J2EE, Apache, Fuse, SSO Integration technologies, Reverse Proxies
  • Troubleshooting and resolving escalated issues
  • Understanding of incident management process
  • Understanding of ITIL terminology for incident and problem management
  • Scripting abilities in python, perl, or JVM-based languages
7

Skills For Senior Field Service Lead Engineer Resume

  • Willing to accept the challenge and self-learning
  • Capacity planning and demand forecasting to meet systems demand, identifying performance bottlenecks and devising tuning improvements
  • Help ensure proper security, monitoring, alerting and reporting are in place for the infrastructure
  • Deep understanding of UNIX/Linux system internals and tools for troubleshooting application stack dumps and networking
  • Proficient in designing, analyzing and troubleshooting large-scale distributed systems
  • Assist in the design, testing, and rollout of a Microsoft Exchange environment mixed with the Proofpoint Archiving Product line
8

Skills For Senior IT Service Engineer Resume

  • High scale monitoring and alerting techniques
  • Engage with product engineering teams to triage production outages and carry forward action items to improve ongoing reliability
  • Passion for resolving reliability issues and identify strategies to mitigate going forward
  • Awareness and insight into industry trends (technology, methods and tooling)
  • Management and troubleshooting of a continuous integration pipeline
9

Skills For Senior Engineer, Platform as a Service Resume

  • Knowledge of Windows operating systems and solutions
  • Develop Building Services Design Criteria, Specifications, and equipment lists
  • Prepare heating and ventilation calculations
  • Coordinate the Building Services design activities with other disciplines
  • Responsible for external customer training in China
  • Comfortable with at least one scripting language, e.g. Python or Ruby
  • Participate in a regular shift and on-call rotation; this role includes a weekend working schedule
  • Proficiency working with Amazon Web Services (AWS) like EC2, EBS, ELB, S3, and Cloudfront in a highly available and scalable production environment
10

Skills For Senior Site Service Engineer Resume

  • Proficiency working with Amazon Web Services (AWS) like EC2, EBS, ELB, S3, and EMR in a highly available and scalable production environment
  • Solve complex problems involving multiple stakeholders
  • Work with and provide cross training to other Operations team members to help ensure adequate overall coverage
  • Capacity planning for all aspects of the infrastructure
  • TCP, HTTP and WebSocket network programming
  • Provide robot specific or systems training in an informal environment to customers as required

List of Typical Responsibilities For a Senior Engineer Service Resume

1

Responsibilities For Senior Service Reliability Engineer Resume

  • 4 Training: Be part of instructor / trainer team to train others and share experiences
  • Experience with continuous integration and deployment automation tools such as Jenkins, Harness, AWS CloudFormation, Salt, or Puppet, Chef, Ansible
  • Experience with SQL (MySQL) and NoSQL databases (Redis, CouchBase, Cassandra, Crate)
  • Strong desire to travel
  • Strong communications are essential
  • Experience for measurement and data driven improvements
2

Responsibilities For Senior Building Service Engineer Resume

  • Working knowledge of Aramco Building code and standards
  • Identify and drive improvements in infrastructure and system reliability, performance, monitoring, and overall stability of Skyhigh systems
  • Identify and drive improvements in infrastructure and system reliability, performance, monitoring, and overall stability of McAfee Cloud Security systems
  • Support Skyhigh mission critical, front-end and back-end systems and applications in production and pre-production environments
  • Build tools and automation that eliminate repetitive tasks and prevent incident occurrence
  • Create and maintain operational runbooks and documentation
  • Participate in 24×7 operational support and on-call rotation
  • Support McAfee Cloud Security Solution, a mission critical, front-end and back-end systems and applications in production environment (production environment includes US Government specific deployment and support procedures)
3

Responsibilities For Senior Site / Service Engineer Resume

  • Participate in US time zone 24×7 operational support and on-call rotation shifts
  • Perform site service activities which shall include but not limited to site service trouble shooting, hot & cold testing & commissioning, warranty cases and maintenance services (preventive and normal)
  • General knowledge of PC Hardware and Software
  • Have knowledge of PLC communications and other robotic peripheral equipment
  • Recent experience with automation and operational support of production applications, engineering, operating, troubleshooting, administrating and scaling online services
  • Experience with maintaining, managing and troubleshooting production databases (i.e., Oracle, MySQL, Postgres, etc.) specifically including SQL scripting
4

Responsibilities For Senior / Project & Service Engineer Resume

  • At least one of the following specialties: storage, networking, systems or nonlinear distributed systems
  • Capable of traveling on short notice and handle rigors of air travel
  • An On call position to perform emergency repairs of ABB Robotic system equipment in the field
  • Provide system integration support of ABB robots to designated build shops as well as the end users
  • Perform robot program changes such as logic, software and path alterations through either off-line or on-line methodology
  • Be proactive to support customer needs
  • Communicate work location and status daily
5

Responsibilities For Senior Service Project Engineer Resume

  • Travel. Usually Domestic Canada and Mexico
  • We look for reasonable knowledge of business functional roles and business data access concepts
  • Write specifications and contract documents as well as review project documents prior to issue for scope and presentation, including checking for technical accuracy
  • Assist in manpower plans for capital projects as well as provide estimates for engineering output to appropriate clients
  • Develop and maintain positive, sustainable client relationships
  • Coordinate and work with project team members
  • Software development in Python
6

Responsibilities For Senior Robotic Field Service Engineer Resume

  • Software development expertise in Golang or Java
  • Go, Ruby and Bash
  • The Incident Command System
  • 25+ days vacation allowance
  • Postgres, Redis, Kafka

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