Room Service Order Taker Resume Sample
Werner Gaylord
895 Aileen Island,
Houston,
TX
+1 (555) 890 6122
Work Experience
Room Service Order Taker
06/2015
-
PRESENT
Los Angeles, CA
- Comply with Four Seasons’ Work Rules and Standards of Conduct
- Count and record accurately
- Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest’s order according to Four Seasons Standards, describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of the each item’s, origin, taste, and preparation methods. (40%)
- Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact. (10%)
- Coordinate amenity deliver by ensuring that all requests are received, filed, ordered from kitchen and delivered in a prompt and accurate fashion. -
- Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest’s order
- Answer the telephone according to established standards
- Ensure order is taken properly, by repeating orders back to the guest
Overnight Room Service Order Taker
12/2010
-
04/2015
Houston, TX
- Ensure all special orders are communicated to servers and to the kitchen
- Process tickets upon servers return, and call back each guest to confirm satisfaction
- Process mini-bar tickets
- Know and upsell the current specials
- Be aware of “86” terminology and communicate items to servers
- Have a thorough knowledge of menus and current specials in applicable departments
- Adhere to all current service standards when receiving, preparing and delivering a guest’s order
Education
Everest University - Pompano Beach Campus
2006 - 2010
Bachelor's Degree in Hospitality Management
Professional Skills
- Guest orientated, excellent communication skills, interpersonal skills, team-building skills and eye for detail
- Conducts an inventory of store items and requests for lacking items, where applicable, prior to start of operations
- Previous experience working a multi-line telephone
- Experience as a RSOT in an international class hotel
- Supervisory and management experience is required and culinary qualifications are essential
- Excellent Salary and Wages
- Experience required by position is from 1 to 2 years of employment in a similar or a related position
How to write Room Service Order Taker Resume
Room Service Order Taker role is responsible for training, events, communications, general, interpersonal, accounting, inventory, english, cash, disbursement.
To write great resume for room service order taker job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Room Service Order Taker Resume
The section contact information is important in your room service order taker resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Room Service Order Taker Resume
The section work experience is an essential part of your room service order taker resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous room service order taker responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular room service order taker position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Room Service Order Taker resume experience can include:
- Handle money according to hotel standards, ensuring accurate balancing
- Assist in the upselling of wine to guests
- Estimate delivery times according to business volume
- Assist servers in the preparing and delivery of guest orders, as needed
- Clear trays from floors according to established standards
- Acknowledge all available food menus, including daily specials, alternative cuisine and all beverage lists
Education on a Room Service Order Taker Resume
Make sure to make education a priority on your room service order taker resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your room service order taker experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Room Service Order Taker Resume
When listing skills on your room service order taker resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical room service order taker skills:
- Receive all guests requests for an In-Room Dining experience
- Looking for someone with open and flexible availability to work any shift including weekends, nights and holidays
- Take guest in-room dining orders, communicate special requests to the kitchen, and coordinate deliver of orders according to Four Seasons Standards
- MICROS, Microsoft Office, FCS or telephone software and other related operating systems
- Coordinate guest amenities with Executive office and follow up with front desk and Housekeeping of any room changes, cancellations, do not disturb rooms
- Coordinate amenity delivery by ensuring that all requests are received, filed, ordered from kitchen and delivered in a prompt and accurate fashion
List of Typical Skills For a Room Service Order Taker Resume
1
Skills For Room Service Order Taker, Disneyland Resume
- Follows all hygiene procedures. Follows all procedures set for closing and opening of a shift or a section
- Immediately acts on complaints related to food /beverage quality. Takes note of orders and requests by following the set standards
- Take orders for room service and be fully aware of all outlet menus
- Know all dishes and the preparation process
- Communicates with kitchen staff on guest orders; personally observes the placed orders from kitchen when ready for serving. Confirms satisfaction by directly asking guests, and coordinates appropriate action where needed
- Contributes to Room Service revenues by consistently practicing suggestive selling/upselling techniques, per guidelines set by the restaurant’s service managers/leaders
- Prepares glassware, cutlery, linen, etc., ensuring sufficient supply for the day’s operation
2
Skills For Overnight Room Service Order Taker Resume
- Cleans / resets tables and clears soiled plates in accordance with set standards
- Graduate / preferable holder of diploma in Hospitality
- Current Illinois Food Handlers Certificate is required
- Preferably knows how to speak Arabic
- Food Handler’s Permit and Mixologist Permit
- Knowledgeable in Food Safety and HACCP Guidelines
3
Skills For Room Service Order Taker / Coordinator Resume
- Ensure all BEO’s and pre-orders are communicated with staff and kitchen
- Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest’s order according to Four Seasons Standards, describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of each item’s, origin, taste, and preparation methods
- Ensures personal knowledge of menu items by attending product knowledge sessions and reviewing product updates, including, if possible, the manner of preparation for each menu item
- Coordinate amenity delivery by ensuring that all requests are received, filled, ordered from kitchen and delivered in a prompt and accurate
- Ensure cash is dropped in safe
- Pay out service gratuities and run appropriate reports
- Make recommendations to accommodate guests’ preferences and dietary restrictions
4
Skills For Room Service Order Taker Resume
- Oversee the entire sequence of service ensuring guest orders are correctly processed and carried out by the servers within the stated delivery time according to Four Seasons Standards
- Make sure guest complaints are promptly shared with the Room Service Manager for immediate follow up
- Pleasant voice and a positive attitude
- Communicate guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system; check completed kitchen orders with the guest’s original order
- Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest’s order according to Four Seasons Standards
- Describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of the each item’s, origin, taste, and preparation methods
5
Skills For Room Service Order Taker, Disneyland Resume
- With some prior food and beverage service experience in a hotel
- Arabic speaking and excellent in English both oral and written
- Moderate - extensive food, wine, and cocktail knowledge
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