Retail Support Resume Sample
Amie Russel
36795 Kohler Greens,
Boston,
MA
+1 (555) 840 3463
Work Experience
Retail Support Specialist
10/2016
-
PRESENT
Boston, MA
- Coordinate and oversee the timely execution of sign set-up and removal for the entire store
- Recruit, train, motivate, and develop Signing Associates to their fullest potential through coaching and feedback
- Ensure that all policies, procedures, and standards are understood and followed by Signing Associates
- Provide an exceptional customer shopping experience by ensuring both the in store and online customer are always the #1 priority
- Support Omni Channel initiatives
- Assist the Merchandise Team Manager in development of associates through consistent on-the-job training and coaching; ensure all procedures, policies, best practices and standards are understood and followed by associates
- Participate in the physical inventory process and ensure that shortage prevention initiatives are executed
Retail Support
10/2009
-
05/2016
Boston, MA
- Reinforce customer’s selection and package merchandise with care
- Process damages, transfers, and return to vendor merchandise
- Be sensitive to store’s needs and flex into other non-selling areas as needed
- Proactive in assisting customers who are using devices to shop and compare, whether Macy’s devices or their own
- Provide feedback or call the Price Change Hotline on signing issues such as pricing errors, advertising errors, ticketing errors, and missing signs
- Assist with the basic fill of merchandise
- Be sensitive to the store’s needs and flex into other non-selling areas as needed
- Responsible for supporting and assisting Ticket Centers through: telephone customer service, answering questions and problem-solving, developing professional relationships with store personnel and recommending supplemental training as necessary
Retail Support Summer Internship
04/2004
-
09/2009
New York, NY
- Perform these functions in an efficient manner; flex between tasks as directed by Supervisor
- Collaborate with peers using planning/execution tools to coordinate signing needs with workload (pricing, merchandising, etc.)
- Handle various responsibilities related to the physical operation of the facility, including activities required to open and close the building, as well as involvement in daily back-of-house functions
- Adhere to Asset Protection and inventory control and compliance procedures;
- Collaborate with peers using planning/execution tools to coordinate merchandise movement needs with current strategies (new receipts, seasonal changes, pricing and signing initiatives, etc.)
- Direct, assist in, and monitor fulfillment tasks to include collection and transport of picked fulfillment orders to appropriate processing areas; preparing and returning BOPS/SDD orders to meet the time committed to the customer; partnership with Sales Managers on alerts and orders at risk
- Be proficient in POS and MPOS systems including Search and Send, My Client and More@ Macy’s tablet app
- Proactive in assisting Jewelry customers who are using devices to shop and compare, whether Macy’s devices or their own
- Offer to put purchase on customer’s Macy’s charge account toward the end of the shopping experience
Education
William Jessup University
1998 - 2003
Bachelor's Degree in Business
Professional Skills
- Demonstrated skills in use of a computer – required to pass an on-line skill assessment
- Excellent computer skills including using Mircrosoft Suite
- Strong organization, problem solving and troubleshooting skills with precise attention to detail
- Analytical thinking with the ability to demonstrate problem solving skills
- Excellent interpersonal skills, time management, and multi-tasking abilities
- Excellent organization and time management skills; ability to handle large call volumes
- Excellent communication and interpersonal skills, and a passionate customer service attitude
How to write Retail Support Resume
Retail Support role is responsible for retail, compensation, training, database, recruiting, trading, payroll, reporting, research, travel.
To write great resume for retail support job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Retail Support Resume
The section contact information is important in your retail support resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Retail Support Resume
The section work experience is an essential part of your retail support resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous retail support responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular retail support position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Retail Support resume experience can include:
- Effectively handle multiple tasks and projects
- Experience managing relationships with support partners and technicians
- Knowledge and experience implementing EFT/Gift Card payment solutions
- Experience providing 3rd line support
- Establish and maintain effective working relationships with senior management, customers and peers
- Strong leadership traits - the ability to inspire others to achieve goals
Education on a Retail Support Resume
Make sure to make education a priority on your retail support resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your retail support experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Retail Support Resume
When listing skills on your retail support resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical retail support skills:
- Effectively listen, ask probing questions, understand concerns, and diagnose problems to deliver helpful solutions
- End-to-end testing experience (Quality Assurance, User Acceptance Testing & Troubleshooting)
- Evaluates and prioritizes workload, maximizing impact while remaining aligned to operational standards and overall company strategy
- Experience leading and recruiting to support team
- Experience managing the deployment and implementation of EPOS systems
- Good understanding of PCI standards and requirements
List of Typical Experience For a Retail Support Resume
1
Experience For Retail Support Specialist Resume
- Work as a collaborative partner; establish and maintain professional, positive working relationships with retail employees and departments
- Support and implement retail operation policies and procedures in a positive manner while abiding by all applicable regulatory requirements
- Knowledge of one of more of the following EPOS applications (CRS Retailstore, Actocash, Oracle Xstore, Microsoft Dynamics) would be advantageous
- Fold blankets and store equipment and supplies in an effort to keep the truck organized
- Drivers are assisted by the Delivery Helper
- Aid the Store Manager’s, District Manager’s and Territory Director’s with any inquiries
- Assist Retail Manager in various projects and tasks
- Weekly 1:1’s with the Retail Manager to discuss issues, ideas and process improvements
- Supervision of the Retail Specialist Team
2
Experience For Retail Support Manager Login to Save This Vacancy Resume
- Build relationshiops, teach, and train in groups of up to 10 people
- Well organized with the ability to work in a fast paced environment
- Answer inbound calls from internal customers with questions and inquiries pertaining to retail operations, procedures and/or systems in a courteous, timely and professional manner
- Identify needs, clarify information, research issues/complaints and provide solutions and/or alternatives; respond to internal customer inquiries providing accurate and complete information
- Maintain a tracking database to record issue details for each call received and identify trends or widespread issues
- Collaborate with peers to discuss resolutions, best practices and identify common problems
- The primary responsibility of the Retail Support Analyst role is to support Claire’s EPOS systems in 1100+ stores across 15 European countries, through proactive maintenance, monitoring and by providing support to internal IT Service Desk colleagues, end users and act as a subject matter expert within the business
- The team is responsible for ensuring the operational reliability of Claire’s European EPOS systems and the validity of the data sent to and from these systems
- Strong knowledge of SQL/ database management
3
Experience For Retail Support Teller Resume
- Create technical specifications and map out data flows
- Willingness / Drive to take ownership over projects
- Provide operational guidance; answer branch staff questions regarding processes, procedures, or policy; provide policy or procedure manual reference or walk staff through the issue/process
- Communicate and coordinate operational updates; provide updates by phone, email and in person; follow up to ensure understanding and compliance
- Prepare for and conduct operational meetings at least quarterly; review new or updated policies and procedures; promote open discussion and obtain feedback regarding operational or system issues
- Perform regular branch visits outside of peer reviews and surprise cash counts as assigned by Retail Support Specialist Lead; devote time to promoting and inspecting compliance with internal controls, coaching, observing and building rapport; implement new or changes in documents, policies, procedures, and system applications
- Understanding of TD Ameritrade policies & procedures
4
Experience For Retail Support Analyst Resume
- Ongoing talent recruitment
- The noise level in the work environment is typical of a call center – moderate to loud noise level
- Handle support tickets through Manage Engine submitted by store teams for all technical equipment and software applications at the store
- Troubleshoot application problems and move towards resolution
- Partner with HR/Recruitment to understand timing of new hires classes or one off hires, offer feedback for recommended start dates based on login process/timing
- Communicate new hire data to business managers, including ticket submitted and associate login information
- Partner with T2 Access Control to ensure timely and accurate completion of new hire requests
5
Experience For Retail Support Supervisor Resume
- Partner with Site Support to ensure needed hardware is deployed and setup for needed systems and software access
- Partner with CRE (Corporate Real Estate), Facilities and T2 Site Support and other impacted partners to develop a plan for moving associates within or between corporate locations
- Strong written and verbal communication skills with the ability to interact effectively with all levels of management
- Total experience
- Experience in project and/or IT support & services function
6
Experience For VP Retail Support Produce Resume
- Experience in a technical or retail support role
- Communicate with impacted Managers & associates to keep them aware of plans, timing and process to successfully move associates
- Act as liaison to Investor Services and Retail Sales on facilities related incidents or location closures and required communications for associates
- Knowledge of securities/financial services industry
7
Experience For Director, IT Retail Support Resume
- Familiarity with technology applications such as Remedy, Salesforce.com
- Familiarity with other MS Office Products (Word, PowerPoint, Outlook)
- Coordinate quarterly QSAR (Quarterly System Access Review) upgrades or downgrades as requested by Retail Distribution managers , answer questions regarding appropriate permissions for roles, and educate managers regarding the process. Maintains seating counts for all of Retail Distribution across all company locations, includes changes due to new hires, transfers, separations & team moves
List of Typical Skills For a Retail Support Resume
1
Skills For Retail Support Specialist Resume
- Experience in project management
- Prioritize and manage numerous projects on tight deadlines
- Management (team lead/supervisor) experience – preferably 1 year
- Working knowledge of Microsoft products and Windows Operating Systems
- Responsible for overseeing training of day/night shift employees, i.e. phone shadowing and coaching, updating employees on team updates and changes to policies
- Organize changes to business units’ access permission sets, including defining existing set, arranging approval for changes, and documenting changes
- Navigates through unexpected challenges by seamlessly shifting focuses, without compromising quality or impacting deadlines
2
Skills For Retail Support Manager Login to Save This Vacancy Resume
- Responsible for delivering a strategically well planned Retail Trading Plan for shops
- Accurately and safely load truck, scanning and checking items against lease agreement
- Knowledge of scripting (Powershell, VBS scripting, batch scripts)
- Travel for the following
- Proficient with various desktop software and marketing technologies, such as Microsoft Office (Excel, Word)
- Knowledge and understanding of retail policies, procedures and regulatory guidelines
3
Skills For Retail Support Teller Resume
- 10-key calculator, coin counter, facsimile machine, typing of at least 40 words per minute
- Develop relationships with division management and operation’s specialist staff to support the execution of merchandising plans and initiatives
- Responsible for the delivery of the 'Store General' P&L on target including all forecast reductions
- Responsible for supporting delivery of our Cycle Repair and Bike Care Plan national targets
- Problem solve, troubleshoot and provide answers that arise by having extensive knowledge of Retail functions
- Manage response-time on texting engine, phone calls and emails
- Deal with escalated sales situations professionally and in a timely manner during night shift
- Ensure positive and productive atmosphere during the day / night shift
- Employee performance (including charts and dashboards)
4
Skills For Retail Support Analyst Resume
- Collaborate with banking center team members to recognize potential threats to customers, bank assets or privacy / information
- Works with Retail management to understand capacity and new hire plans to provide a view of available seating options
- Delegate tasks to team members
- Plans and directs store-set activities required to meet the pre-defined budget and timeline
- Identifies learnings and communicates process recommendations following the completion of each project in order to reduce cost and/or improve efficiencies in new and existing stores
- Trains, coaches, and develops direct reports using company tools (e.g., succession planning)
- Attracts, hires, and retains a diverse team of top talent
5
Skills For Retail Support Supervisor Resume
- Adjusts training and communication style to meet the needs of a diverse audience (e.g., internal and external partners, direct and indirect reports, as well as peers and leadership)
- Develops partnerships with cross-functional leaders to drive awareness to store-set opportunities, provide recommendations, and influence support
- Sense of fashion; knowledgeable of fashion industry
- Build and maintain relationships with internal and external customers
- Comfort with complex and intangible product concepts that are not yet fully formed
6
Skills For VP Retail Support Produce Resume
- Proficient with Microsoft Office Suite
- Excellent verbal and written communication skills; strong interpersonal skills, with the ability to deliver effective communication positively with a customer service approach
- Proficiency in Microsoft Office and core banking software required
- Read, interpret and disseminate policies and procedures
- Oracle / ERP system
- Hertz retail processes/ procedures
- Rent2Buy & Car Sales systems
- Knowledge of Finance laws, rules, regulations
- Knowledge of Rent2Buy & Advent systems
7
Skills For Director, IT Retail Support Resume
- Greet customers in the lobby and encourage them to adopt our technology
- Special software: Payroll System software
- Flexible schedule availability to work nights, weekends and holidays
- Competitive compensation + mileage compensation for travel
- Effectively communicate and present information to customers, peers and associates, and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals
- Effectively communicate and present information to customers, peers and associates, and interpret instructional documents such as safety rules, operating and maintenance instructions and manual procedure
- Hold relevant tertiary qualification in Sales and / or related discipline
8
Skills For Retail Support Signing Team Lead Temporary Resume
- In a Sales Executive or support role
- High quality and on time delivery of presentations as periodically
- Manage the groups’ depot inventory levels
- Managing local infrastructure services according to global / regional / local Service Level Agreements (SLA’s) and Key Performance Indicators (KPI’s)
- Complete all processing and receiving activities in accordance with productivity standards timelines
- Participate in stockroom maintenance, organization, and housekeeping
9
Skills For Senior Manager Retail Support Resume
- Acquires an understanding of key site-level Retail functions, and integrates CEM, Operations Support Retail Technology and processes to aid in the achievement of Retail’s vision and strategy
- Umsetzung sämtlicher abrechnungstechnischer Belange im Bereich Retail
- Abwicklung aller Retail Backoffice Prozesse in Zusammenhang mit der Abrechnung der Pächter
- Anlage und Stammdatenpflege der Service Stationen
- Zentrale Ansprechperson für Pächter und Steuerberater hinsichtlich der Abrechnung
- Durchführung von Monats-, Quartals- sowie Jahresabschlüssen im Bereich Retail
- Leverage new and fresh insights from NPD’s broad array of information assets, and assist the analyst team with the preparation of thought leadership materials such as industry articles, whitepapers, and blogs
- Cutivate new ideas from the twice annual retail forum and work closely with the Marketing Events Planning team on the preparation of new materials for our Retail Trends presentation based on ideas culled fro m the forums
10
Skills For Retail Support Lead Resume
- Responsible for the accuracy and strategic evolution of Retail Basics & Retail Our Job
- Responsible for the management and evolution of right first time communication to shops
- Responsible for the accurate deployment and strategic evolution of our hours payroll model
- Accountable for the performance, development and engagement of the Retail Support Teams
- Deliver and install furniture in a safe manner and within agreed upon timeframe
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