Retail Operations Resume Sample

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Caden Bruen
74942 Bobbie Ville,  Phoenix,  AZ
+1 (555) 919 1592

Work Experience

Retail Operations Specialist
07/2017 - PRESENT
Phoenix, AZ
  • To 6+ Years’ Experience
  • Knowledge of generally accepted accounting principles and budgeting practices
  • Proven ability to work effectively in a fast paced and demanding environment
  • Travel, able and willing to work weekends and extended hours as required
  • Self-motivated and ability to work under high pressure conditions with little to no supervision
  • To provide regular project updates and track the progress
  • Work with cross-functional teams to drive and develop solutions
Retail Operations Analyst
06/2011 - 04/2017
Boston, MA
  • Experience as a customer service manager, receiving manager or inventory manager
  • Provide direction on situational basis; repair/damage theft, natural disaster, and security & life safety concerns after business hours, weekends, and holidays
  • Guides legal matters; lease terms/conditions/renewal, landlord responsibility, permits, state audit/compliances, Insurance & Risk Management coordination
  • Or more of in-store management experience
  • 2 – 4 years retail experience in store management or operations. Experience in store openings
  • To 8+ Years’ Experience
  • Attend a season showback/design presentation
Retail Operations Intern
07/2004 - 04/2011
Philadelphia, PA
  • Knowledge of Windows based applications (Word, Excel, PowerPoint)
  • Can effectively cope with change; adapts quickly when facing new problems
  • Working in an analytical capacity
  • Thrives in a fast paced environment with minimal supervision
  • Advanced knowledge of Excel and other Office tools
  • Proficient with Excel (vlookup, pivot tables, hlookup, sumproduct, etc.)
  • Prioritize and handle multiple projects to meet deadlines


Oklahoma State University - Tulsa
1999 - 2003
Bachelor's Degree in Finance

Professional Skills

  • Strong Analytical and Communication Skills – Need to communicate effectively, have effective time management skills and execute efficiently
  • Advanced skills in Excel and Access. Strongly proficient skills in Word, PowerPoint, SAP and Microstrategy (or other reporting software)
  • Assist on ad-hoc projects and analyses within Operations team by leveraging strong system skills
  • Strong oral and written communication, organization, and critical thinking skills
  • Strong at prioritizing workload and with a flexible attitude to change in priorities
  • Strong computer skills and working knowledge of MS Office applications (i.e. Outlook, Word, PowerPoint, and Excel)
  • Strong project management skills including ability to collaborate with multi-functional stakeholders

How to write Retail Operations Resume

Retail Operations role is responsible for microsoft, advanced, excel, database, retail, powerpoint, leadership, development, intermediate, interpersonal.
To write great resume for retail operations job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Retail Operations Resume

The section contact information is important in your retail operations resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Retail Operations Resume

The section work experience is an essential part of your retail operations resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous retail operations responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular retail operations position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Retail Operations resume experience can include:

  • Strong communication and influencing skills – ability to listen and tailor plans to customers’ needs
  • Effective people management skills: motivation, development, performance management
  • Demonstrated strategic thinking and critical thinking skills
  • Effective communication skills (written and oral) and ability to teach and coach
  • Strong excel skills (V-Lookup and Pivot)
  • Excellent communication skills and a can-do attitude are required

Education on a Retail Operations Resume

Make sure to make education a priority on your retail operations resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your retail operations experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Retail Operations Resume

When listing skills on your retail operations resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical retail operations skills:

  • Good interpersonal skills including verbal and written communication
  • Strong MS Office skills (particularly Excel)
  • Excellent communication skills both verbal and written, French and English
  • Solid planning and organization skills – Ability to manage complex projects and schedules necessary with this retail role
  • Excellent communication skills in English in written and verbal form
  • Multi-tasking and good follow up skills

List of Typical Experience For a Retail Operations Resume


Experience For Retail Operations Specialist Resume

  • Create opportunities to develop team’s technical skills by providing one-to-one training and workshop training events
  • Support team in developing, launching and managing (new) retail IT systems to ensure a smooth in-store athlete experience
  • Validate pricing claims on a weekly basis for retail customers
  • Tore Manager experience required
  • Demonstrate ability to coach and lead a team committed to operational excellence to drive profitable year over year sales and margin
  • Able to identify customers’ needs, and balance with operational requirements to provide customer experience standards
  • Define implementation strategies for new technology to ensure the best in class customer experience in Michael Kors retail stores
  • Continually drive further improvements in store engagement to improve in store customer experience
  • Automotive retail experience

Experience For Retail Operations Analyst Resume

  • Automotive sales management experience
  • Consolidate sales commission report on monthly basis
  • Produce the weekly Retail Bulletin with relevant info, actions and priorities for the stores
  • Experience in supply chain management
  • Routing/Store Routing Maintenance (SRM) - Responsible for oversight of routing execution and SRM process

Experience For Coordinator, Retail Operations Resume

  • Follows Asset Protection guidelines as directed by store management including EAS tagging, proper trash/recycling removal, and price auditing
  • Responsible for general office tasks such as answering the switchboard, filing, mailing, copying, etc
  • Provide training for new hire on-boarding, process updates and process refresh training
  • Learn about loss prevention, shipping and receiving, customer service, and real estate
  • Maintain an advance understanding of the team’s workflow processes and the handling of exceptions
  • Create training for new reporting for retail stores/associates
  • Drives stockloss reduction efforts by monitoring stores in real time and having an immediate response to theft
  • Generating standard reports and creating ad-hoc analysis for business users

Experience For Retail Operations Supervisor Resume

  • Fluent in English - both speaking and writing
  • Assess and update the Guideshop communication strategy and vehicles, including Slack, newsletters, meeting strategy, and feedback collection
  • Collaborate with HR and other key partners to optimize and execute the Guideshop onboarding and offboarding process
  • Provide operational support to home office and field partners by monitoring and responding to inquiries received in the Store Operations email inbox
  • Improve operational efficiencies by managing returns and monitoring KPI’s for assigned account(s)
  • Assists in placing and tracking of Special Orders
  • Provide support to operations teams in performing analysis, determining root cause and escalation of process issues to applicable stakeholders
  • Provides vendor support ranging from new contracts, contract maintenance on new and existing vendor relationships and any potential contract terminations
  • Prices, organizes, hangs, or distributes merchandise according to stated REI stocking policies and procedures

Experience For Retail Operations Director Resume

  • Work all Rockets games at Toyota Center, dealing with inventory control, staffing & sales
  • Maintain reporting and monitor the clearing of Deposit Exceptions
  • Administer training for new Service Associate training class
  • Track, monitor, review and prepare counseling reports for Associate Balancing and Enhanced Due Diligence (EDD) criteria
  • Involved in the adherence, including Review for Terminations, regarding Service Associate criteria and EDD criteria
  • Maintain store sales reporting and analysis for Leaders
  • Work with Leader to implement POP advertising display and sales

Experience For Retail Operations Intern Resume

  • Assist in gathering all necessary details to send out to LuckyLine and LuckyOne (our website and phone communication portals for Corporate to Retail)
  • Assist with other updates and maintaining of company initiative as needed
  • Create requirements for Omni reporting
  • Work with IT team to design/create reporting
  • Captures and saves video for a variety of purposes including Risk Management and law enforcement requests
  • Assist Director of Retail Operations in creating content for all-team meetings, conferences, and other large presentations
  • Develop or modify operational requirements for new or changing company initiatives

Experience For Director of Retail Operations Resume

  • Project Management – executing on time, within budget & scope, and to customer’s satisfaction
  • Provide a high quality professional service to internal customers by ensuring work is carried out to a high standard at all times
  • Develop an in-depth understanding of the account’s sales characteristics and document as part of customer profile
  • University graduate in Business Management, retail marketing or related discipline
  • Directly collaborates in the initial delivery of opening store order in accordance with Mall’s & Retail logistics
  • Oversee the New Store Opening process and schedule
  • Manage and organize executives’ highly complex and demanding Microsoft Outlook calendars
  • Pre Audit Planning - Facilitate client retail visits/audits in assigned region

Experience For Retail Operations Associate Resume

  • Work with Phone and eCommerce Teams to maximize results through proper staffing, management and process execution
  • Act as a liaison for store associates as it relates to our selling systems
  • Data enter information to spreadsheets for tracking of various Retail Branch functions
  • Liaison with the retail bank’s notary provider and responsible for overseeing the retail network’s notary appointment/reappointment process
  • Maintains various Intranet sites including but not limited to News Items, Resource Links and Documents such as, Branch Locations, etc

Experience For Head of Retail Operations Resume

  • Monitor, process and manage all essential elements relating to seasonal pop-ups, kiosks and storage locations
  • Travel required (approximately 10%) -- depending on assignments
  • Routes In-Store Processor (ISP) discrepancies to Data Processing for correction
  • Handles daily processing of mail and general paperwork as required
  • Develop Direct CRM and address any performance opportunities. Build a high performing team
  • Maintain an understanding of specialized ARM programs, and be able to asses impacts to operations processes
  • Evaluate existing processes and make recommendations for process improvement
  • Develop, implement and utilize spreadsheets, graphics and word documents as required for analysis, documentation, reporting and presentations
  • Build and maintain working relationships with key internal stakeholders

Experience For Administrative Assistant, Retail Operations Resume

  • Consistently works toward producing results at the functional team level
  • Knowledge of Trek’s major products, and service groups and applying that to a variety of situations
  • Organizes the sales floor to create a pleasant and safe shopping environment
  • Help maintain the building and property
  • Retail Operations Monitoring Program Review (ROMPR) in support of S&T Bank’s Internal Audit requirements
  • Oversee and maintain pricing for all product setups
  • Analyze data reports daily containing product information

List of Typical Skills For a Retail Operations Resume


Skills For Retail Operations Specialist Resume

  • Strong customer service skills, experience with working with internal and external customers
  • Strong Leadership skills in order to manage the team’s deadlines to ensure that all timekeeping, audit and reporting deadlines are met
  • Strong communication skills with the ability to brief stakeholders of project status and performance
  • Strong computer skills; Excel, Word, PowerPoint
  • Highly numerate with good financial skills and the ability to manage cost activities across multiple projects
  • Excellent project management skills and attention to process flow
  • Proven project/program management and customer service skills

Skills For Retail Operations Analyst Resume

  • Prior experience in using and resolving complex issues in workflow systems
  • Working experience in providing support and familiarity of office procedures and support skill development
  • Retail experience desired, including team lead experience in operational or customer-facing roles
  • Prior experience in the retail energy industry using CRM and/or Order-to-Cash workflow systems
  • In retail management experience or an equivalent combination of education, training and experience

Skills For Coordinator, Retail Operations Resume

  • Use product knowledge, merchandising skills, and creativity to communicate out of the box product ideation to customers
  • Advanced skills with Microsoft Office applications (Word, Excel, PowerPoint and Access) and SQL database query development
  • Effectively communicate with, develop and maintain professional relationships with internal and external customers
  • Canadian Tire store experience is considered a strong asset to this team
  • Interact effectively with all levels across the organization
  • Strong judgment and proven ability to balance growth, retention and service targets against operational capability
  • Retail experience with 7-10 years experience at a retail management level or above
  • Proven organizational, communication and presentation skill
  • Collaborate with cross functional departments to support and communicate efficiently and effectively to stores via email, voicemail and company intranet

Skills For Retail Operations Supervisor Resume

  • Effectively make recommendations and implement changes based on analysis
  • Effectively and consistently manage performance of hourly associates
  • Prepare analysis on stores’ sales performance and key performance indicators and effectively share and communicate the results to all stakeholders
  • Bring the vision of IMAX VR to life by delivering a world-class location-based virtual reality experience in Los Angeles
  • Proven track record of meeting or exceeding sales and profit goals
  • Able to manage shifting priorities in a dynamic and rapidly changing environment
  • Strong analytical acumen and comfort with generating and evaluating metrics, forecasts, and analyses
  • Experience in Retail banking / financial administration / banking operations

Skills For Retail Operations Director Resume

  • Visionary leader proven successful at selecting and developing personnel for future leadership positions
  • Excellent benefits including pension, profit share, product discounts and a competitive salary
  • Ten or more years retail management experience with progressively increasing scope and responsibility
  • Good knowledge about sales and marketing strategies
  • Previous experience working with a ticket based system (Zendesk or similar)
  • Previous experience working in Retail would be an advantage
  • Mentor, give timely coaching, and offer assignments that challenge and foster skill development
  • Works in tight deadlines and shifting priorities but continues to be organized and methodical

Skills For Retail Operations Intern Resume

  • Experience in providing operational support
  • Experience managing vendors to deliver results
  • Experience in sales or marketing function
  • Relevant experience to include both store level and corporate setting
  • Mastering, digital distribution and program/project management experience

Skills For Director of Retail Operations Resume

  • Previous cash handling/cashier experience required
  • Demonstrate a professional, outgoing and hospitality orientated attitude
  • Experience identifying trends and patterns in large sets of data
  • Maintain product cupboard and manage consultant tools requests, allocations & customer goody bags and raising all NCO’s
  • Previous experience selling products or services
  • Deliver an end-to-end IMAX VR experience for our guests to match our world-class VR technology and content
  • Experience in Retail
  • Demonstrated ability to build, lead and inspire a high-performance team

Skills For Retail Operations Associate Resume

  • Management and supervision experience required
  • Experience in operations, preferably in a retail environment
  • Previous experience in retail pharmacy considered an asset
  • One year experience in a Sprint retail store or other retail environment
  • One year experience with inventory management processes

Skills For Head of Retail Operations Resume

  • Two years experience in a Sprint retail store or other retail environment
  • Three years experience with inventory management processes in a retail environment
  • Or above in fashion retail chain store management experience at least 8 years of which at managerial level
  • Experience in a fast-paced retail environment
  • Change priority and flexible with task direction

Skills For Administrative Assistant, Retail Operations Resume

  • One to two years’ experience in an office environment
  • Strong proficiency in implementing scalable business processes and driving organization wide process improvement
  • Experience using Microsoft Office Products including the use of Excel for data analysis
  • Experience with global marketing and branding activities and projects
  • Experience working in regulated markets or industries

List of Typical Responsibilities For a Retail Operations Resume


Responsibilities For Retail Operations Specialist Resume

  • Have basic understanding of financial practices to be able to create a budget as well as work with company’s finance departments on vendor negotiations, capitalizing costs, etc
  • Make decisions using critical thinking skills and sound judgment
  • Analyze available data to determine areas of opportunity in a store and in the market, and use this information to prioritize workload and maximize effectives
  • Prior professional experience in optimisation, processes, systematic organisation, program/project management
  • Skills to make decisions and plan implementation
  • Demonstrated creativity and out-of-the box thinking – Constantly pushing new ideas and programs to solve logistical challenges
  • Experience building and executing on a global service delivery model
  • To be the business operations partner for all DOS, providing support in order to ensure store operational effectiveness

Responsibilities For Retail Operations Analyst Resume

  • Work experience in applied analytics, software development or engineering
  • Experience providing direct administrative support to a VP or C-suite level executive at a large fast paced company
  • Relevant experience in Consumer Banking, Risk and Compliance
  • Work related experience managing a large-scale service environment
  • Experience is supporting sales activities for new customers
  • Experience in compensation, incentives, business or financial analysis and planning

Responsibilities For Coordinator, Retail Operations Resume

  • Experience working with legal contracts is an asset
  • Process driven, with strong orientation towards ensuring accurate results
  • Quantitatively-oriented, with strong ability to deliver accurate analysis and reporting
  • Strategic Thinking – brings a broad and long-term perspective to issues and demonstrates sound business judgment
  • Manage relationships with product teams to design innovative and efficient tools, systems, and technology that help us create amazing customer experiences
  • Proven superior attention to detail as this is the foundation of the position
  • Proven ability to develop collaborative relationships and act as a well-respected, trusted partner

Responsibilities For Retail Operations Supervisor Resume

  • Excellent people leadership capabilities including influencing others, developing relationships, and building cohesive high performing teams
  • Demonstrated sense of urgency with the ability to drive and sustain positive change in organization
  • Experience with MS Word, Excel, Outlook and the Internet
  • Demonstrated ability to drive store profitability and productivity
  • Demonstrate advance knowledge of merchandise category, customer needs, and/or operational procedures
  • Branch operations experience

Responsibilities For Retail Operations Director Resume

  • Global experience with ability to think across disciplines, industries, cultures and scenarios
  • Experience within leadership function of Retail Operations
  • Retail Analyst or Data Science experience
  • Relevant work experience in promotional, brand, and/or custom sales
  • Experience in administrative role, preferably within a Real Estate environment
  • Detail-oriented and organized and an ability to prioritize and manage workflow
  • Give and receive effective feedback at the peer level

Responsibilities For Retail Operations Intern Resume

  • Work experience in a fast paced environment
  • Internet platform/Retail – Supply chain and Commercial experience
  • Experience in similar contests
  • Meeting or exceeding agreed net sales and profitability targets to deliver on company's expectation targets
  • Designing and merchandising the front end of retail independent accounts
  • Supporting the Retail Management in store interface and coordination activities ensuring smooth processes for stores
  • Preparing financial, operational, and business related analyses for NRG’s Retail business

Responsibilities For Director of Retail Operations Resume

  • Outstanding communication, highly organized, multi-tasker
  • Direct stocking of merchandise on applicable store fixtures following established stocking standards and stocking plans
  • Maintain store product pricing weekly/monthly partnering with Marketing and Management team
  • Oversee incoming and outgoing shipping activities to ensure accuracy, completeness and conditions of shipments
  • Responsible for the overall calendar management of the leadership team, including scheduling of meetings and coordinating appointments

Responsibilities For Retail Operations Associate Resume

  • Serves as a backup for the management of the bank’s NSF portfolio, including vendor management and reporting
  • Play a key role in long-term planning of the retail operations function, including an initiative geared toward operational excellence
  • Provide weekly sales/transaction reports to managers. Provide ad hoc reports as required. (Involves building reports and creating formulas.)
  • Provide Training Managers with training materials
  • DTC Finance, Marketing, Sales, Merchandising, eCommerce
  • Provide assistance in the bi-annual Inventory stock take ensuring proper execution by checking the results
  • Oversee and maintain store product, demo displays, ensuring cleanliness and ensuring operation
  • Lead the ongoing evaluation and operation of global programs that involve third party partners (Store fixture programs, music contracts, shopping bags, etc)
  • Assist in managing outside vendors, maximize system functionality, and creates tracking reports for promotional activities

Responsibilities For Head of Retail Operations Resume

  • Complete functions-data synthesis, data mining, and mapping analytics
  • Support new store opening projects including store load-in projects
  • Direct the receiving and unloading of store merchandise from third party vendors
  • Analyze sales data to establish specific wholesale product categories to meet reseller margin expectations while maintaining Boeing Stores margin requirements
  • Responsible for ordering/re-ordering all deliverables for all content for assigned content providers for Library Television and Feature content

Responsibilities For Administrative Assistant, Retail Operations Resume

  • Responsible for ensuring offer windows and pricing are accurate and up to date
  • Responsible for addressing verified content issues according to the established re-supply SLA
  • Responsible for keeping all shared tracking documents up to date and accurate
  • Performs opening and closing procedures for assigned areas
  • Assist retail managers with scheduling and training employees

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