Manager, Retail Operations Resume Sample

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Dalton Bogisich
412 Madisen Fields,  Chicago,  IL
+1 (555) 870 1782

Work Experience


Manager, Retail Operations
05/2017 - PRESENT
Phoenix, AZ
  • Experience as a customer service manager, receiving manager or inventory manager
  • Responsible for performance management, including administering discipline, resolving employee relation’s issues and conducting individual and team meetings
  • Communicate on a consistent basis at all levels within the department and inter-company. Hold consistent 1-on-1 meetings and ensures team meetings are being held per department’s guidelines
  • Ensures that reward and recognition is a daily part of our department’s culture
  • Processing commitments of Target product to HbI internal teams
  • Effective and timely communication of key business information
  • Analysis of sales data to identify opportunities and issues
  • Collaboration with HbI Customer Operations, Sourcing and Logistics
Manager Retail Operations
01/2015 - 03/2017
New York, NY
  • Coordinate the operational aspects of the property in a manner which protects, maintains and improves the value of the owner's asset
  • Implement preventative, ongoing and anticipated maintenance/repair programs
  • Select contracted services by developing scopes of work, requesting bids, monitor performance per scopes of work, requesting bids, monitor performance per scopes of work and contractual agreements
  • Assists properties to resolve problems regarding any operational issues
  • Position is remote. Can be located on the west coast or in the northern half of the US
  • Insure that the managers & front line staff have all the right tools to do their jobs on a weekly basis. Participate in weekly staff meetings. Continually strive to improve employee training
  • Responsible for monitoring retail/rental inventory processes including PO generation, receiving, invoicing, cycle & physical counts, reconciliation, store replenishment, store transfers, theft procedures, warranty returns and all related paper work
Senior Manager Retail Operations
04/2010 - 08/2014
Phoenix, AZ
  • Responsible for monitoring all sale processes including product set up in POS system, discounting, customer information and payment methods
  • Insure that weekly cost of sales, receiving and invoice information are sent to the Corporate Office
  • Work with Head Buyer to develop an OTB plan for the entire department. Review OTB and stock levels with the Head Buyer on a regular basis. Develop revenue management plans with Head Buyer & Director with input from Group managers, managers & supervisors
  • Oversee preparation of operating budgets with group managers
  • Track revenues on a daily basis working with group managers, managers & supervisors to keep businesses on track to reach their targets. Work with Corporate Office to insure accuracy of P&L information and vendor payments
  • Be accountable for all security issues involving cash handling, theft, liability & premises
  • Instill good safety practices in staff

Education


Upper Iowa University
2005 - 2009
Bachelor's Degree in Industrial Technology

Professional Skills


  • Experiential Marketing: Ability to execute experiences that connect guests with the authentic nature of the Company’s brands through participation in personally relevant, credible and memorable encounters
  • Strong PC skills – Advanced Excel skills
  • Exhibit strong oral and written communications skills, and demonstrate ability to work in team environment with a strong customer service orientation
  • Has knowledge and experience in direct-to-customer fulfillment operations as well as excellent project management and communication skills
  • Strong organizational skills, self motivated and focused on meeting deadlines in a fast paced environment
  • Strong drive with sound business/commercial acumen skills
  • Excellent communication and interpersonal skills in dealing with the academic and support areas, as well as with students and staff

How to write Manager, Retail Operations Resume

Manager, Retail Operations role is responsible for organizational, leadership, interpersonal, business, customer, communications, retail, planning, integration, credit.
To write great resume for manager, retail operations job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Manager, Retail Operations Resume

The section contact information is important in your manager, retail operations resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Manager, Retail Operations Resume

The section work experience is an essential part of your manager, retail operations resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous manager, retail operations responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular manager, retail operations position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Manager, Retail Operations resume experience can include:

  • Strong interpersonal skills and proven ability to work effectively with all levels of the company
  • Good entrepreneurial business sense, good marketing skills, and an innovative approach to services
  • Good spoken English & French (Level 4) and good written English (Level 4) in order to communicate effectively with internal and external clients
  • Excellent interpersonal , presentation, organizational and verbal/written communication skills required
  • Demonstrated time management and organizational skills to meet tight deadlines
  • Good understanding of retail know how and rich experience in retail operation

Education on a Manager, Retail Operations Resume

Make sure to make education a priority on your manager, retail operations resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your manager, retail operations experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Manager, Retail Operations Resume

When listing skills on your manager, retail operations resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical manager, retail operations skills:

  • Excellent organizing, planning and prioritizing skills
  • Excellent time management skills, including adhering work schedules and activities with the ability to multi-task
  • Good business development and negotiation skills
  • Effectively builds consensus when leading cross-functioning teams
  • Exemplary planning and execution skills: establish plans, manage and improve process, drive team execution
  • High impact communication and influencing skills

List of Typical Experience For a Manager, Retail Operations Resume

1

Experience For Manager Retail Operations Resume

  • Excellent communications skills including written, verbal and presentation
  • Retailing skills – understanding of retail business
  • Provides exceptional leadership skills to not only build team but also develop and coach team for success
  • Strong demonstrated leadership ability to empower and develop a team
  • Collaborate with executive cross functional departments to support and communicate efficiently and effectively to stores
  • Generally requires 8-10 years of professional experience with 3-5 years related experience in retail, start-up or related business operations implementations
  • Generally requires 8-10 years of professional experience with3-5 years related experience in retail, start-upor related business operations implementations
  • Analytical skills / Problem identification & solving
2

Experience For Senior Manager, Retail Operations Resume

  • Project management skills with ability to balance several projects wit common end goal simultaneous
  • Advanced computer skills – MS Office (Word, Excel, PowerPoint, Access, etc.)
  • Working knowledge of and experience with supervisory practices and principles
  • Drives for high-performance results within a fast-paced environment while focusing on optimizing customer experience
  • Assist in validating and implementing monthly sales goals and supports sales incentive execution process
  • Experience with diplomatically managing multiple commitments to customers, staff and operations
3

Experience For Senior Manager Retail Operations Resume

  • Skill in performing offset press, bindery and related operations
  • Strong working knowledge of Microsoft Office products and data analysis tools
  • Participates in the development of retail strategy to ensure that customers have the best retail experience possible and expands store traffic
  • Tracks and measures retail store effectiveness and provide innovative solutions for improved performance
  • Speak to technical requirements for the Retail business and relate to in-store experience
  • Retail store experience, preferably multi-store management
4

Experience For Manager, Retail Operations & Administration Resume

  • Project Management & strategic planning experience required
  • Deep knowledge of Net Promotor System (NPS) & Customer Experience best practice
  • Responsible for managing all aspects of Samsung Experience Store (SES) operation with P/L responsibility
  • Direct the design, implementation and maintenance of performance measurement, sales excellence and customer experience tools
  • Retail management / retail operations /project management experience in a retail environment
  • Four years of experience in the food service management
  • Use of personal vehicle in order to travel for business demands & a valid driver’s license
  • Working knowledge of printing and copying equipment, operations and procedures
  • Training and motivation of 3rd parties, Store Supervisors by proving structure feedback
5

Experience For Assistant Manager, Retail Operations Resume

  • Launching instore marketing initiative to drive traffic, achieve sales target and deliver brand message
  • Reporting to the Director RRP
  • Manage Retail Operations department by training, coaching and guiding the staff along with managing Retail Operational processes
  • Plan and execute marketing decisions for all sales initiatives in collaboration with Student Dining Services and Student Unions Marketing
  • Create and/or manage timely and professional communication to all of the retail banking center staff supporting operational information and changes
6

Experience For Senior Manager, Retail Operations, Seapac Resume

  • Familiarity with developing training and process material for store leaders
  • Take ownership of all relevant training documentations. Ensure continuous improvement of all tools and training materials
  • Actively collaborates with the sales and marketing teams to ensure events and seminars are well planned and successful
  • Maintains outstanding store condition
  • Flexible with your schedule and comfortable in fast paced changing environment
  • Inspirationally lead retail stores to a world class position by focusing on the 5 P’s: People, Product, Premises, Processes and Profit
7

Experience For Senior Manager, Retail Operations Integration Resume

  • Provide guidance to the team in generating orders against needs, adjust sales orders, address left to sell concerns and cash collection
  • Current driver’s license and safe recent driving record
  • Responsible for providing direction on new store openings, store closings, remodels and relocations
  • Have a global outlook and out of the box solutions at all times in an ever-changing environment
  • Provides Walmart training and oversight to the Sales Representatives in collaboration with the Senior Manager, Retail Operations
  • Maintain and update Retail Operations processes within the department and banking centers
8

Experience For Program Manager, Retail Operations Resume

  • Manage day-to-day operations within the department while continually reviewing process improvement opportunities to enhance the department’s efficiency
  • Lead and/or participate on special projects as needed including bank acquisitions
  • Work outside normal operating hours
  • Coordinates, implements, and approves all operational policies and procedures related to the projects they are driving
  • Provides reporting and analytics necessary to measure and drive execution
  • Develop Omni-channel marketing & CRM strategies
  • Continually exceed our guest expectations and create memories for guests & employees, not only in Retail & Rentals but also as a resort
  • Interact with and support other departments
9

Experience For Senior Product Manager, Retail Operations Resume

  • Develop and implement tools and initiatives that further establish Independence as the market leader
  • Identifies current and future customer needs and trends to understand service requirements
  • Well versed in product offerings and key features
  • Make recommendations to the Retail Operations Director on commercial opportunities at Market level by analysing retail KPI’s and local retail trends and needs
  • Create and drive a high performance culture across the Market by setting clear expectations and targets analysing stores’ performance, holding District Managers accountable and giving appropriate and prompt feedback
  • 1). Store Operating Expenses
  • Have an active voice within ‘Team Sell’ driving the operational requirements and touch points
10

Experience For Manager Retail Operations Transformation Resume

  • Serve as a primary interface with Target merchant and planning teams
  • Exhibit in-depth understanding of Target’s infrastructure
  • As per legal requirement
  • Analyze and support all cross functional home office and field teams’ initiatives to ensure that operational processes are optimized
  • 3). Project Related Expenses

List of Typical Skills For a Manager, Retail Operations Resume

1

Skills For Manager Retail Operations Resume

  • Proven ability to effectively coach and mentor subordinates
  • Exceptional organizational skills with the ability to handle multiple on-going projects and interface with varied internal customers
  • Speak effectively before groups of customers or associates of facility
  • Support, interact and communicate effectively with both internal and external cross-functional stakeholders
  • Retail operation management experience with a high class consumer goods or retail brand
  • Exceptional negotiation skills and the ability to influence decision makers
  • Experience of developing and leading high performing teams
  • Demonstrates Learning Agility - Ability to anticipate change, face reality, draw conclusions, and swiftly mobilize to adapt to changing needs and demands
  • Strives for Excellence in Execution - Proactively seeks ways to improve personal and organizational effectiveness to meet current and future business needs. Learns equally from successes and failures
2

Skills For Senior Manager, Retail Operations Resume

  • Four years of experience, including supervision and food preparation in a high-volume dining facility
  • Self-starter, curiosity driven, adept at handling unknown scenarios, capable of handling multiply high level priorities at any given time
  • Ensure a leading shopping experience and continuously maximise profitability from the store portfolio, in conjunction with key stakeholders
  • Strong retail math knowledge and business/financial acumen. Thorough knowledge of retail KPI’s, store P&L’s, inventory management, forecasting, etc
  • Commercial approach, experienced in managing a large turnover
  • Proven track record of being a Project Manager on process improvement projects
3

Skills For Senior Manager Retail Operations Resume

  • Excellent analytical and reasoning ability
  • Excellent knowledge and understanding of store operations
  • Demonstrate flexibility an ability to manage change
  • Experience in Credit Risk, Portfolio Management, Compliance or Product/Operations an asset
  • Demonstrated ability to assess risk issues and to challenge the status quo
  • Manage and deliver on additional retail priorities and work streams assigned by your manager
4

Skills For Manager, Retail Operations & Administration Resume

  • Strong ability to transcend creative/mkt concept into retail visual arrangement/format
  • Walmart experience is required
  • Experience in a Corporate environment managing a support staff and department
  • Excellent undergraduate academic record (GPA 3.5+)
  • Experience with budgetary responsibilities related to projects or resources
5

Skills For Assistant Manager, Retail Operations Resume

  • Coordinate monthly cycle meetings to review results, drive improvement against goals, communicate priorities, and train/develop third party personnel
  • Creates an approach focused on positive customer experience and creating customer value through relentless performance delivery
  • Works with internal stakeholders to define effective customer solutions to meet business needs
  • Adapt at communicating with leadership teams & setting expectations
  • Identify and drive projects for sustained improvements, influencing and working with technology, operations and business teams and leaders
  • Make recommendations to the merchandising team on commercial opportunities at cluster level by analysing retail KPI’s and local retail trends and needs
  • Ensure consistent implementation of strategies and business plans through on going controlling and monitors of team and own performance and results
  • Partner with IT in ensuring Retail systems support
  • Interpret documents such as safety rules, operating &maintenance instructions, and procedure manuals
6

Skills For Senior Manager, Retail Operations, Seapac Resume

  • Capable of navigating multiply cross functional teams & product groups
  • Capable of taking minimal direction to identify & solve complex problems
  • Superior knowledge and understanding of financial data and budgets
  • Partner with consumables product lines to innovate on existing systems and tools
  • .Purchase building and maintenance supplies, machinery and equipment.Knowledge of computer programs (Excel, Word, Power Point)
  • Define and propose the Ideal Retail Operations for FSS and boutiques as well as for other selling touchpoints fully dedicated to Iqos
  • Embrace the company’s corporate philosophy
  • Some knowledge of computers and peripherals
7

Skills For Senior Manager, Retail Operations Integration Resume

  • Regular local travel between campuses is required
  • Hires, Coaches, Upgrades people capabilities in retail and people management
  • Lead, coach and engage teams
  • Track and benchmark (internally & externally) the markets’ performance, identify areas in need of support and develop projects with the markets to improve performance
  • Coordinate the operational aspects of the property in a manner which protects, maintains and improves the value of the owners’ asset
  • Develop scope and budgets for facility projects; manage projects to budget and on time completion
  • Develop and implement plans to achieve key performance indicators as identified by Management/Client
  • Develop and implement innovative programs and processes to ensure that client assets are appropriately maintained with the goal of reducing short and long term operating costs, improving occupant satisfaction and increasing team productivity. Work closely with the General Manager on all program initiatives
  • Manage multiple vendors through effective communication, supervision, training and scheduling to ensure tasks are completed on time and within budget
8

Skills For Program Manager, Retail Operations Resume

  • Manage the RFP/RFQ process
  • Develop and follow multi-year capital project plans and manage the process to complete the capital projects
  • Monitor performance of in-house and contracted services and take necessary action to assure in-house performance and contracted services (security, janitorial, parking, engineering) are performing to our maximum standards
  • Ensure there is a spirit of cooperation within the fulfillment sit and with other PennyMac departments. Serve as an escalation resource to resolve customer complaint issues
  • The flexibility to adapt to changing priorities
9

Skills For Senior Product Manager, Retail Operations Resume

  • Ski binding knowledge & certification is helpful
  • Able to use judgment and initiative in planning work programs
  • Confident presentation and facilitation skills combined with strong interpersonal and leadership skills to facilitate working with clients and senior management
  • Maintain and grow our business partnership with accounts to ensure achievement of respective goals and objectives, know and develop good working relationships with Buyers, Cosmetic Department Managers and Store Management to recognize opportunities that are consistent with the company’s strategic direction
  • An innovative Operations leader/project manager with superior analytical abilities and experience in Lean Manufacturing methodologies
  • Finds practical and simple solutions to complex problems without sacrificing quality or customer experience
  • Strong drive to achieve company target
10

Skills For Manager Retail Operations Transformation Resume

  • Adhering to and providing the example for M·A·C policies regarding customer service expectations, dress code and M·A·C’s professional standards
  • Influence retail and operations leaders to drive a business direction
  • Manage and Develop People if applicable
  • High execution ability and self-management
  • Able to communicate in Spanish helpful
  • Relate cooperatively and constructively with customers, peers, subordinates, and hospital personnel
  • Knowledge of DNV, ACHA, and federal and state cleanliness and sanitation requirements
  • Able to interpret, adapt to, and react calmly under stressful conditions

List of Typical Responsibilities For a Manager, Retail Operations Resume

1

Responsibilities For Manager Retail Operations Resume

  • Translates Retail strategies from the Retail Lead into retail initiatives, coaches and monitors retail initiatives to deliver on intended results (drives retail productivity and profitability improvement, customer service excellence, equity and revenue growth from retail operations etc.)
  • Think quickly and effectively
  • Align Retail operations standards and measures on KPI’s, store locations, store sizes, formats and systems with Geo and APD
  • Drive achievement of the planned performance for the doors under the assigned portfolio
  • Anticipates and proactively provides solutions to resolve possible revenue gaps or inventory buildup in the stores
  • Identifies issues, observes patterns or trends of store/staff performance and trouble shoots any issues, develops solutions to close the gaps
  • Review direct reports’ expense reports
  • Coordinate the operational aspects of the property in a manner which protects, maintains and improves the value of the owners asset
2

Responsibilities For Senior Manager, Retail Operations Resume

  • Knowledge of computer programs (Excel, Word, Power Point)
  • Knowledge of computer programs (EXCEL, Word, PowerPoint)
  • Coordinate with Leadership & Development personnel to initiate and sustain effective sales channel training and development programs – ensue staff training is up-to-date
  • Provide seamless support to the EVP, Retail in pursuit of the company’s goals
  • Oversee all retail service operations and activities, manage inventory control, and provide strategic direction and oversight in a manner that is consistent with best practices while adhering to the business guidelines of the University of Arizona Student Unions
  • Oversee US Post Office branch operations and activities, ensure compliance with all Federal regulations and produce and maintain records and reports as required
3

Responsibilities For Senior Manager Retail Operations Resume

  • Establish goals and objectives and develop and implement policies and procedures to improve retail operations, service and programming activities
  • Plan and administer budget, forecast revenues and expenses, prepare financial reports and adjust budget based on market trends and conditions
  • Manage vendor relationships and contracts, and work closely with campus departments to establish new business opportunities and strengthen current relationships
  • Continually evaluate and improve customer service and product offerings, work procedures and operational methods
  • Establish and implement policies and procedures for retail and program operations
  • Conduct market analyses and make strategic recommendations to increase customer opportunities, service and overall sales
  • Attend management meetings and serve on key Union committees and work groups
  • Handles Recapture and Termination Properties
4

Responsibilities For Manager, Retail Operations & Administration Resume

  • Responsible to support the day-to-day operations of the stores and department
  • Responsible for providing direction and serving as communication link between executives, field sales teams and corporate teams with regard to any and all operations
  • Retail Operations Department principal contact on all internal corporate committees that affect the company globally
  • Responsible for the implementation and execution of programs, systems and initiatives
  • Responsible for the creation of and management of annual supply, department and project budget
  • The ability to interact with staff (at all levels) in a fast-paced environment, sometimes under pressure, remaining flexible, proactive, resourceful and efficient
5

Responsibilities For Assistant Manager, Retail Operations Resume

  • Speak in front of a large group or audience
  • High standards, follow through and attention to detail
  • Assist the Retail Ops Senior Director in the regional POS incentive scheme
  • Assist the Retail Ops Senior Director in the POS ST target formation
  • Manage the Retail operations function for Walmart Stores through oversight of our services provider and communication with the Walmart Sales team and the Sr. Manager, Retail Operations
  • Manages the execution of the annual retail compliance audit process
  • Provide guidance and communication to Smucker Walmart Sales and third-party retail teams to drive improved execution against objectives and improve in-store results
  • Continuously monitors retail execution/performance goals for Walmart and develops action plans to ensure attainment and compliance
  • Communicate Smucker retail guidance. (i.e. Retail Standards, Rotation Schedules, Audit objectives, innovation plans, base/new item distribution, etc.)
6

Responsibilities For Senior Manager, Retail Operations, Seapac Resume

  • Works closely with VP Walmart and National Account Managers on delivering actionable plans against key follow-ups based on market visits, retail intel, and a review of all available retail data
  • Act as the single point of contact on the retail compliance audit process for Walmart
  • Assist the Sr. Manager with Retail Excellence communications and implementation
  • Facilitate Smucker and third-party retail communications
  • Create and drive a high performance culture across the country by setting clear expectations and targets analysing stores’ performance, holding District Managers accountable and giving appropriate and prompt feedback
  • Ensure identification and improvement of best practices by own store format and compliance within the Market retail store portfolio and maximize
  • Adhere to Global standards for all retail marketing, visual merchandising, CEI and other store related activities, and monitor/evaluate established processes to guarantee stores’ full compliance
7

Responsibilities For Senior Manager, Retail Operations Integration Resume

  • Identify and communicate country needs and best practices
  • Implement all functional components of the adidas Group retail business model (logistics, IT, reporting) in partnership with the respective functions and in line with Global Retail standards
  • Drive compliance with all Global Retail standards, taking counter requirements into account, unless legally prohibited from doing so
  • Evaluate the competencies of his/her subordinates on a regular basis and provide prompt and constructive feedback and assumes a coaching role in order to support and inspire his/her subordinates
  • Takes ownership for a consistent Talent Management Process in his/her respective country to grow talent for leadership positions
  • Develop strategies to translate the company vision and strategy into region-specific goals and business plans
  • Plan district objectives with Manager District Operations
  • Plan regional objectives with Sr. Director Retail Operations
  • Plan actions plans to reach targeted KPI’s
8

Responsibilities For Program Manager, Retail Operations Resume

  • Manages the day to day activities of a production billing organization including throughput processing, exception monitoring and issue resolution consistent with an optimally functioning operations unit
  • Delivers best in class operations performance with a keen focus on key metrics and outcomes
  • Identifies and recommends process improvement solutions for increased overall performance, productivity and capability
  • Develops and directs outcome driven initiatives to increase performance and deliver process improvement solutions
  • Coordinates and communicates with other business process owners and IT teams that affect or are affected by customer operations processes
  • Ensures compliance of rules and regulations across all customer segments in all states
9

Responsibilities For Senior Product Manager, Retail Operations Resume

  • Define the Direct Retail Strategy plan
  • Ensure coherence and coordination in all our activities and operations among all out FSS (Embassies, boutiques, …) by having a commercialization and retail strategy plan
  • Monitor and develop business performance of the whole Direct IQOS retail network based on business KPIs and targets by analyzing key business figures and sales reports per IQOS Store including consumer satisfaction KPIs
  • Monitor and provide factual data and feedback to track performance, development and propose corrections
  • Collect, analyze consumer insights from all territory managers, 3rd parties and store supervisors in order to constantly improve the retail strategy plan
  • Ensure all ideas, promotions are feasible and can be replicated, scalated and make sense from an omni-channel perspective considering all operational implications: from impact on 3rd parties to Customer Care impact
10

Responsibilities For Manager Retail Operations Transformation Resume

  • Propose necessary tools (IPADS, consumer counting system, facial recognition, measuring consumer satisfaction…) to improve management of the stores and a better consumer experience (always being supported by IS)
  • Managing a team of 2 people directly and coordinating through guidelines, trainings, communications all our FSS and boutiques in order to deliver an aligned and unique consumer experience when people enters our shops
  • Ensure close collaboration, communication and alignment with internal stakeholders and different departments inside the organization such as Territory Managers, Marketing, Digital and Customer Care
  • Retail management experience in Luxury or well known brands. Familiar with in-store management operations, consumer approach and IT retail system and capabilities
  • Obtain feedback from field teams and use that information to help define new programs and priorities to improve store operations and the overall customer experience
  • Develop and drive implementation of strategic initiatives related to Front of House and Back of House operations for our Xfinity stores. Lead discussions and communicate Retail priorities and initiatives to internal stakeholders to drive acceptance and standardization
  • Act as a liaison between HQ/Divisional teams and store operations to ensure that policy, procedures, communications, and training are aligned.Work with Division/Regional leaders to drive compliance with key Retail processes and procedures.Develop and implement operational metrics

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