Rental Agent Resume Sample

4.7
17 votes

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Alycia Rippin
7108 Morar Crossroad,  Detroit, MI
+1 (555) 173 4728

Work Experience


Lead Rental Agent
04/2018 - PRESENT
Boston, MA
  • Handle cash, traveler’s checks and credit cards in a safe and accurate manner
  • Reports to the Office Supervisor and Boat Rental Managers
  • Help hold pre-shift meetings, 15 minutes prior to their scheduled shift, to ensure that the Boat Rentals team are aware of the day’s reservations, visiting VIPs, FOCUS & Safety of the day and any other miscellaneous information to ensure successful operations
  • Support the Guest Services Workers in the day to day operations of the Boat Rental’s office – ensuring all opening and closing tasks are completed
  • Lead – Guest Services Workers ensure everything operates smoothly in manager’s absence and that all customer relations issues are handled effectively
  • Reports to Boat Rentals Manager
  • Hold pre-shift meetings to ensure that the Boat Rentals team are aware of the day’s reservations, visiting VIPs, FOCUS & Safety of the day and any other miscellaneous information to ensure successful operations
Rental Agent
07/2012 - 12/2017
Dallas, TX
  • The Lead – Guest Services Worker reports to the Boat Rentals Manager
  • Hold pre-shift meetings to ensure that the Boat Rentals team are aware of the day’s reservations, visiting VIPs, & Safety Information of the day and any other miscellaneous information to ensure successful operations
  • Act as a customer service specialist by going above and beyond to give guests a quality experience. This includes: catering the trip to the guest, through add-ons and up-selling
  • Have a strong knowledge of the SMS host reservation system
  • The Lead – Guest Services Worker reports to the Office Supervisor and Assistant Manager
  • Quotes cost of rental car, based on rates, estimated mileage, and the requested insurance coverage
  • Explains all policies and procedures
  • Check vehicle upon return to assess any damage charges
  • Possess an acceptable driving record and valid driver’s license in state of residence
Boat Rental Agent J-lake Powell
07/2007 - 01/2012
Detroit, MI
  • Greet all guests upon their arrival at the Boat Rental Booth or in the Boat Rentals Office
  • Provide information on where and how to book boats, jet skis, rooms if needed and other vacation activities
  • Ensure all customers renting boats are informed on where to check in and park upon arrival
  • Maintain a daily log of arrivals for Houseboats
  • Ensure cleanliness and a pleasant atmosphere of the Boat Rentals Booth, Walk ways and surrounding areas at all times
  • Prepare for next day’s arrivals
  • Reports to Boat Rentals Office Manager or Guest Service Manager
  • Position requires a strong customer service focus, strong communication skillsand a positive attitude
  • Ensures that loaner vehicles are checked out and returned according to company and third party policies

Education


Purdue University North Central
2002 - 2006
Bachelor's Degree in Communication

Professional Skills


  • Demonstrates interpersonal and communication skills, both verbal and written
  • Demonstrate organization skills, accuracy, and attention to detail
  • High level of verbal/written communication, negotiation, problem solving and presentation skills
  • Previous guest services experience required
  • Operate a register and/or software system to complete cash and credit card transactions
  • Anticipating equipment shortages and demands and managing the cadence of incoming and outgoing equipment
  • Acting as RTPro training and support contact and assist peer group of rental agents in managing equipment needs

How to write Rental Agent Resume

Rental Agent role is responsible for insurance, software, credit, training, shipping, organization, general, inventory, acting, cash.
To write great resume for rental agent job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Rental Agent Resume

The section contact information is important in your rental agent resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Rental Agent Resume

The section work experience is an essential part of your rental agent resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous rental agent responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular rental agent position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Rental Agent resume experience can include:

  • Working directly with customers/crew
  • Coordinating customer deliveries and pick-ups
  • Promptly resolving customers issues by investigating problems; developing solutions; making recommendations to management
  • Makes sure that ready and returned vehicles are arranged in showroom, service or designated area according to company policy
  • Ensures that customers are charged appropriately for any damage, moving violations, tickets and tolls
  • Assists in maintaining inventory to satisfy customer requests

Education on a Rental Agent Resume

Make sure to make education a priority on your rental agent resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your rental agent experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Rental Agent Resume

When listing skills on your rental agent resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical rental agent skills:

  • Experience or Comfortable Knowledge of Set Lighting and Grip equipment
  • Handling sub rentals, purchases, damages, swap-outs, billing and billing corrections
  • Coordinating shipping and receiving between warehouses
  • Building custom rental orders for rental equipment, ensuring all orders have been properly input into the system and billed accurately
  • Communicating with warehouse workers to confirm execution of equipment order processing, order changes, equipment exchanges, and inventory stock checks
  • Using RTPRO inventory tracking program to process quotes, orders, transfers, and inventory availability

List of Typical Skills For a Rental Agent Resume

1

Skills For Lead Rental Agent Resume

  • Greet and provide customer service to guests while anticipating their needs
  • Detail Oriented – ability to correctly complete rental forms, track location of rental vehicles, check in vehicles correctly
  • Mathematics – ability to solve basic math calculations, able to make change with Cash payments, able to process a credit card receipt
  • Computer literate in MS Office - Helpful
  • Exhibit commitment to high level of customer service
  • Schedules and assigns daily work assignments the guest services team and oversees completion of tasks
2

Skills For Lead Boat Rental Agent Resume

  • Book reservations and coordinate registration
  • Answers phone calls and emails and delivers messages as needed
  • Maintain customer show files in an accurate, detailed manner in all areas, including main packages, add-ons, exchanges, PO’s, sub-rentals, missing and damaged equipment, and wrap sheets
  • Film industry experience in a customer service capacity including resolving issues
  • Self-starter and positive influence in fast-paced environment
3

Skills For Daily Rental Agent Resume

  • MS Office: Outlook, Excel, Word, PowerPoint
  • Documents any required maintenance for returned vehicles and arrange for such work
  • Drives vehicles to and from showroom, exterior vehicle display areas, service as needed
  • Files documentation with insurance or state or federal agency and in accordance with company policies
  • Completes required reports daily, weekly, monthly and on request
  • Understands, keeps abreast of, and complies with regulations that impact the company's business

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