Registered Nurse / Nurse Manager Resume Sample

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Lexi Graham
989 Swaniawski Skyway,  Detroit, MI
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Work Experience

Registered Nurse Quality & Utilization Risk Manager
04/2018 - PRESENT
New York, NY
  • Managing the patient care environment including budgeting, supplies, equipment and patients
  • Personnel management including scheduling, counseling and evaluation of staff
  • Staff orientation, continuing education and personnel development
  • Managing daily operations on Dame Day Unit/OEC including clinic provider schedules and grid building
  • Representing the department and unit within the organization
  • Direct patient care as needed
  • Data collection, analyzing, trending and reporting including nurse sensitive indicators and risk management
  • Manage staffing processes using VA Staffing Methodology, electronic staffing programs and timekeeping
Registered Nurse Quality Data Manager Days
03/2014 - 10/2017
Boston, MA
  • Creating and advocating for a healthy work environment that is conducive to the recruitment and retention of highly competent staff
  • Managing the hiring process by rating, interviewing and performing reference checks on qualified applicants
  • Assists in managing the patient care environment including budgeting, supplies, equipment and patients
  • Assists in personnel management including scheduling, counseling and evaluation of staff
  • Shares staff orientation, continuing education and personnel development
  • Assists with the guidance of daily operations including clinic provider schedules, grid building
  • Directs patient care as needed
  • Assists in data collection, analyzing, trending, and reporting, including nurse sensitive indicators
  • Manages staffing process using VA Staffing Methodology, electronic staffing programs and timekeeping
Registered Nurse Risk Manager
09/2007 - 10/2013
New York, NY
  • Assists with the hiring process by rating, interviewing and performing reference checks on qualified applicants
  • Assists with monitoring compliance with CARF, JC standards, other standards and policies
  • Assists with all issues that affect administrative and nursing personnel including standards of practice, credentialing, training, functional statements, position descriptions, proficiency reports, performance appraisals, policies, procedures, protocols and competencies
  • Provide direct supervision of administrative and nursing personnel in their defined area of responsibility and evaluates their performance and competency
  • Participates in the organization’s patient safety program
  • Assist with other regulatory requirements (Leapfrog, FMEA, RCA’s as required)
  • Oversee nursing and technical services for patient training and treatment and ensure that appropriate adjustments in treatment plans are developed and implemented
  • Maintain open, proactive communication with physicians, nurse practitioners, DaVita clinics and other healthcare professionals
  • Create, implement, and administer policies, procedures and resources to ensure safe, appropriate treatment of patients


Kaplan University - Cedar Rapids Campus
2001 - 2006
School's Degree in Nursing

Professional Skills

  • Assesses and analyzes an injured employees medical and vocational status; develops a plan of care to facilitate the patients appropriate and timely return to work
  • Adult Nursing assessment skills
  • Hearing and resolving complaints of subordinates and referring more serious complaints not resolved to higher level supervisors
  • Recommending and/or taking disciplinary action where appropriate
  • Making recommendations for appointments, advancements or reassignments of subordinates
  • Giving advice, counsel, or instruction to subordinate personnel on work and administrative matters
  • Ensure that all nursing care is provided in privacy and that nursing service personnel knock before entering the resident’s room

How to write Registered Nurse / Nurse Manager Resume

Registered Nurse / Nurse Manager role is responsible for leadership, software, events, travel, reporting, security, training, clinical, patient, provision.
To write great resume for registered nurse / nurse manager job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Registered Nurse / Nurse Manager Resume

The section contact information is important in your registered nurse / nurse manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Registered Nurse / Nurse Manager Resume

The section work experience is an essential part of your registered nurse / nurse manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous registered nurse / nurse manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular registered nurse / nurse manager position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Registered Nurse / Nurse Manager resume experience can include:

  • Conducts a comprehensive assessment of patient and family/caregiver’s psychosocial functioning and needs as they relate to chronic illness
  • Continually evaluates the patient’s response to the care/treatment plan making modifications when necessary
  • Responsible for maintaining continuous accreditation readiness of his/her units
  • Monitor provision of resident care by licensed nurses and C.N.A.’s ensure required documentation is completed
  • ACLS, PALS, ENPC, and TNCC required
  • Conducts a comprehensive assessment of patient and family/caregiver’s biomedical, psychological, social and functional needs to gage the potential impact on recovery

Education on a Registered Nurse / Nurse Manager Resume

Make sure to make education a priority on your registered nurse / nurse manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your registered nurse / nurse manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Registered Nurse / Nurse Manager Resume

When listing skills on your registered nurse / nurse manager resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical registered nurse / nurse manager skills:

  • Good interpersonal skills with the ability to communicate effectively – both verbally and in writing
  • Excellent organizational, planning, research, analytical and presentation skills
  • Three (3) year experience in hospital risk management and demonstrated successes in the field of Health Care
  • Experience required. 1 year of leadership or management experience required
  • Effectively manages employee conduct and performance issues, and completes recurrent reports and performance evaluations in a timely manner
  • Monitoring of 24 hour report, new orders and verification of census

List of Typical Experience For a Registered Nurse / Nurse Manager Resume


Experience For Registered Nurse Quality & Utilization Risk Manager Resume

  • Advocates for appropriate delivery of services within the patient’s health plan benefit structure
  • Assigning work to subordinates based on priorities, selective consideration of the difficulty and the requirements of the assignments, and the capabilities of subordinates
  • Identifying developmental and training needs of subordinates and providing or making provision for such development and training (VA Handbook 5007, Part III, Chapter 8)
  • Responsible for performance improvement data, customer service/patient satisfaction, patient and employee safety, interviewing applicants, employee relations, standards of care and practice, the work environment, and accreditation and regulatory standards
  • Actively develops and manages collaborative partnerships with physicians and other clinicians
  • Responsible for staffing their units on a continual basis (24/7), ensures staffing meets established nursing hours per patient day requirements, and works with other Nurse Managers to identify and share resources
  • Responsible for time scheduling of the unit, coaches' staff, deals with employee conduct and performance issues, completes recurring reports and performance evaluations in a timely manner
  • Promotes professional development within the delivery of care and serves as a professional resource person to patients, families, physicians and staff in interpretation of departmental/hospital/system policy, facilitating medical and nursing care, and utilizing appropriate resources

Experience For Registered Nurse Quality Data Manager Days Resume

  • Conducts personnel actions including staff selection/hiring, performance evaluations/competencies, salary determination, promotions and disciplinary actions, and staff development
  • Develops, monitors and implements quality improvement initiatives and activities. Serves as a project manager as needed. Recognizes and ensures compliance with regulatory agencies and laws (JCAHO, OSHA, Safety, etc.)
  • Manages patient care activities within the budgetary guidelines of the department/system. Utilizes financial management by monitoring appropriate fiscal monitoring of resources, equipment and supplies. Adjust staffing to meet changing workload projections
  • The RN Nurse Manager is responsible for sound fiscal and human resource management, effective management of administrative and clinical issues, customer service/patient satisfaction, patient and employee safety, and employee relations
  • Disseminating educational and non-educational information to all personnel
  • Responsible for ensuring suitable and timely training, appraisal/performance development, counseling, scheduling of the unit, coaches staff

Experience For Manager, Renal Transplant Registered Nurse Resume

  • Manages Tort Claim peer review and reporting process for MTVAHCS
  • Performs/Coordinates Quality Reviews as directed by the Quality Manager, Chief of Staff, or Facility Director
  • Coordinates and provides technical support for Administrative Investigations and other investigative teams in accordance with VHA Directive
  • Oversees the morbidity and mortality reviews and reporting. Ensures the screening of deaths against established criteria to determine need for further review. Utilizes occurrence screening criteria to determine need for further quality of care review
  • As a member of the QM staff, participates in Quality Management activities including but not limited to Performance Improvement, Director's Performance Measures, and Joint Commission Accreditation activities
  • Supervises the work of assigned staff to ensure smooth work flow in the department. Acts as a knowledge resource to staff in matters of department processes, technical skills, equipment, supplies and/or regulatory requirements
  • Develops customer/client relationships with facilities and works with them to ensure an excellent BSS experience that starts with 1st contact, continues through the application, interview, sourcing, offer, orientation, evaluation processes and re-cycles with the next assignment under supervisor of direct leader

Experience For Registered Nurse Risk Manager Resume

  • Actively participates on various committees to address staffing and recruitment issues. Acts as a resource, providing valuable statistical information to be used by committee members to facilitate informed decision-making
  • Assesses assigned BSS workforce needs and makes recommendations to address. Maintains regular contact with direct leadership to ensure a current knowledge of related opportunities and to ensure urgent needs are being filled in collaboration with human resources/recruitment
  • Coordinate/participate in performance improvement activities
  • Provide back up responsibilities for other clinics and other surgical case managers
  • Data management related to consult management and other workload related issues, and compiling projects and training presentations on a multitude of subjects relative to the departmental work processes, mission, and vision
  • The Nurse Manager provides managerial oversight into the professional evaluation, competency, and training components for assigned nursing personnel
  • The Nurse Manager collaborates with other departments within the organization to improve workflow, safety metrics, and efficiency within the organization

Experience For Registered Nurse Population Health Care Manager Detroit Resume

  • The Nurse Manager ensures the assigned work area follows statutory guidelines and regulations through various accreditation agencies
  • The Nurse Manager reports directly to the Chief Nurse for the Spinal Cord Injury Department
  • Manages unit/units operations
  • Telephone case management
  • Compiles requested data

Experience For Registered Nurse Population Health Case Manager Resume

  • Familiarity Cerner EHR,
  • Supports change and participates in the development, interpretation, implementation and evaluation of the goals/objectives and quality management activities of the department. Participates in goal setting and implementation of those goals. Acts as a change agent. Seeks and utilizes input from staff affected by change and assist them through transitional phases and processes
  • Acts as a liaison between facilities and BSS staff in complex or sensitive cases when necessary to ensure effective resolutions. Manage any human resources/personnel issues. Acts as a mentor and coach and provides development and growth opportunities for staff. In collaboration with other department leaders, assists in oversight of ongoing daily operations
  • Ensures a well-organized unit by following the facility policies to insure chain of command is followed and that each level of nursing personnel assigned to the unit fulfills their job description and renders quality care. Makes recommendations to the Director of Nursing when organization is lacking or a need for modification or improvement is identified

List of Typical Skills For a Registered Nurse / Nurse Manager Resume


Skills For Registered Nurse Quality & Utilization Risk Manager Resume

  • Good assessment and time management skills
  • Demonstrates skill in verbal and written English communication
  • Clinical practice experience is required
  • Frequent standing, sitting, walking, bending and reaching
  • Occasional carrying, pushing, pulling, lifting up to 20 pounds
  • Five years of successful nursing practice with progressive growth and an increasing level of responsibility
  • Directs patient to the proper locus of care including follow-up and self home care based on outcomes of nursing assessment

Skills For Registered Nurse Quality Data Manager Days Resume

  • Assists with reporting claim information on potential liability cases to Corporate Risk
  • Is available for problem-solving discussions with administrators, physicians, managers and staff at the other facilities as needed
  • Is forward-thinking and pro-active in the organization’s various programs and remains up-to-date on new concepts and equipment technology
  • Reports resident grievances and family concerns to the Director of Nursing or designee
  • Evaluate patients progress at predetermined intervals and referring when appropriate
  • Ensure accurate capturing of clinical data
  • Reviews incident reports daily and investigates actual/potential, safety/liability issues

Skills For Manager, Renal Transplant Registered Nurse Resume

  • Coordinates investigation with appropriate director/manager
  • Maintains confidential documentation on investigation
  • Documents follow-up and solutions appropriately
  • Identifies incidents which meet the definition of a Code 15 or serious reportable incident
  • In conjunction with Director of Risk Management, files Code 15’s and Annual Report to AHCA
  • Identifies Medical Device Incidents which need to be reported to FDA – reports as appropriate
  • Reports any incidents about sexual abuse immediately to Director of Risk Management and Administration
  • Reports as required by statute to AHCA

Skills For Registered Nurse Risk Manager Resume

  • Analyzes monthly incident data for statistical trends; presents the information at appropriate hospital committee meetings
  • Coordinates or participates on trend improvement teams
  • Serves on appropriate safety committees and participates
  • Participates in monthly and annual staff educational programs concerning loss prevention as well as any other education programs/projects needed to promote safety
  • Provides Orientation, mandatory education and in-services to Hospital staff as needed
  • Participates in; Quality/Performance Improvement activities/committees, in patient quality of care initiatives and the development of loss prevention strategies.

Skills For Registered Nurse Population Health Care Manager Detroit Resume

  • Helps ensure a safe environment for guests and staff
  • Assists staff with investigating and addressing patient grievances or concerns so that matters are resolved in a timely manner acceptable to all parties, or in a manner acceptable under existing policy
  • Guides and assists nursing /department managers in improving patient safety and finding appropriate corrective actions and innovative solutions to safety problems
  • Demonstrates the ability to complete an Incident Report and serves as a resource to all Hospital Staff for the completion and use of the on-line incident reporting system
  • Two years prior supervisory or health care management experience
  • Is part of the on-call 24/7 risk management service for all campuses
  • Resolves claims as appropriate within settlement authority given
  • Works within the facility’s annual budget and with department managers, and staff to seek support for funding prior to introducing any new equipment or programs

Skills For Registered Nurse Population Health Case Manager Resume

  • Investigates matters and concerns involving patients or visitor events for tracking and trending, corrective action, reporting status determination and in the event of potential claim, the analysis of liability and identification of problem areas (strategy planned and adequate defense presented in the event of litigation)
  • Reports quarterly activities and outcomes to the Quality Improvement Committee (QIC) and Performance Improvement Executive Committee (PIEC)
  • Helps as needed with AHCA surveys
  • Gathers requested reports, policies and procedures
  • Organizes presentation; assists surveyors as needed
  • Assists Director of Risk Management in coordinating with hospital departments and others to implement and administer TJC requirements, insuring Risk Management compliance
  • Present informative and actionable patient safety reports to appropriate committees to include high level presentations to Leadership, Medical Executive Committee and Board of Trustees. Include the patient’s story of harm
  • Notify HCI of all actual and potential claims

Skills For Registered Nurse Nurse Manager Specialty Clinics Resume

  • Work with security on procedures to reduce the frequency and/or minimize the severity of property loss or assets
  • Contract Review---Manage non-HCI cases: accept/process subpoenas, visitor events, property loss or theft, etc
  • Demonstrated customer service, leadership, communication, interpersonal and problem solving skills, required. Sensitive to cultural diversity and low literacy issues in care provision
  • Extensive experience and demonstrated successes in the field of Health Care and Risk Management
  • Skilled in the identification and prevention of potential areas of risk
  • Ability and willingness to interact in a professional manner with all levels of staff, physicians, patients, patients’ families, visitors, and attorneys especially under stressful conditions
  • Knowledge and ability to work with personal computers, software and special applications, such as Cerner, RiskMaster, Microsoft Office (WORD, EXCEL, PowerPoint, etc)
  • Ability and willingness to adapt to changing priorities

Skills For Registered Nurse CCT Manager Resume

  • Current Florida registered Nurse License OR Current Florida Healthcare Risk Mangers License
  • Reviews and maintains the resident matrix/roster daily. Updates pertinent information and changes after reviewing with the interdisciplinary team in daily CQI (Continuous Quality Improvement) meeting. Discusses changes with the MDS Coordinator and RN Director of Nursing
  • Participate with staff in the observation of residents and the care planning process
  • Offers input and suggestions to the Director of Nursing on how to deliver the best quality care for the residents
  • Monitor resident infections and antibiotic use data and communicate to the appropriate individual for each episode of infection involving a resident on the designated form
  • Provides supervision and structure for residents on the assigned units to determine that residents are provided assistance with meals to maintain nutritional status needs. Insures that residents participating in mealtime restorative programs are monitored and certified nursing assistants maintain accurate records of all resident oral intakes
  • Coordinates the monthly drug regiment reviews for the unit with the Consultant Pharmacist. Advise Director of Nursing on the medication pass audits that require scheduling. Inspect the medication room and med carts to insure they are orderly, clean and sanitary as well as properly locked/secured

Skills For Registered Nurse / Unit Manager Resume

  • Monitors staff to determine the unit is maintained in a clean, orderly and functional manner
  • Supplies are available to provide resident care and accounted for as well as utilized to prevent loss and/or waste. Utility rooms and storage areas are cleaned at least once per shift
  • Responsible for assisting the Director of Nursing in the investigating, documenting and reporting of any incidents. Route all original incident/ accident reports to the Director of Nursing within 24 to 48 hours
  • Monitor all orientation documentation for completeness and return to Staff Developer or Director of Nursing
  • Conducts ongoing rounds to determine that resident safety devices are appropriate and used as the resident’s plan of care indicates
  • Perform clinical assessments as requested by licensed staff

Skills For Registered Nurse / Field Care Manager Resume

  • Communicates with members, family, providers and plan staff to coordinate patient care
  • Performs outbound calls to specific patient population. Re-enforce discharge plan, medication management, provide patient and family education
  • Travel within a designated geographic area for in-person case management activities of laws and regulations governing delivery of rehabilitation services
  • Complete the Cover Page using the seven-digit Vacancy ID: 1914583. This fax cover sheet is required in order for your documents to be matched with your online application
  • VA Form 10- 2850a - Application For Nurses And Nurse Anesthetists (required) Available at the VA Forms website
  • Function as the advocate and contact person for patient, family, healthcare team members, assigned clinic workload, employees and outside agencies to assure continuity of care and optimal patient, clinical and resource outcomes
  • Compile and utilize a pre authorized care plan for the patient to achieve the defined clinical outcomes
  • Monitor and ensure adherence to treatment plans, intervene in accordance with prescribed clinical guidelines and provide reports on all cases, meeting departmental goals and targets
  • The Nurse Manager is also responsible in facilitating processes to improve quality care and performance metrics for the assigned work area

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