Quality Management Resume Sample

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Andreanne Quigley
5168 Pansy Pine,  Los Angeles, CA
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Work Experience


Director of Quality Management
04/2016 - PRESENT
Philadelphia, PA
  • Internal Audit Schedule and Assignments
  • Corrective Action Owners
  • Conducts quality control reviews of investigative case files, data and reports in support of the agency’s internal audit program intended to assess the integrity of the complaint intake function, the transition of complaints to investigations, and the quality and timeliness of the investigative processe
  • Uses case management tools to alert investigators, supervisors, and COPA leadership of investigative deadlines
  • Tracks and reports on cases as they move through the administrative process
  • Reviews agency case files to ensure consistent quality
  • Provides administrative support to the Director of Quality Management in the onboarding of new investigative staff, and implementing ongoing training for all investigative staff
  • Works with the Legal department to ensure that investigative operations are in compliance with all legal requirements
Quality Management Analyst
03/2012 - 02/2016
New York, NY
  • Serve as the QM resource for the DHS IT PMO
  • Provide advice on best practices for QM methods to meet stated business needs
  • Instruct cross-functional teams in adapting to and understanding improvement processes, facilitating Kaizen and Rapid Improvement Events (RIEs), and overseeing process improvement projects
  • Participate as a process improvement resource on larger Agency projects
  • Develop and present formal presentations to senior management, making applicable recommendations
  • Share best practices methods and ideas, as well as coach and mentor others, including other ITPMO and client staff members
  • Liaison with corporate Six Sigma experts, functioning as the primary point of contact for the QM activities of the DHS IT PMO
  • Identify and report project issues and risks
Software Quality Management Summer Intern
01/2005 - 11/2011
Boston, MA
  • Implements quality control measures related to the production of agency reports
  • Provides management reports on key investigative performance indicators
  • Work related experience in the healthcare industry is required
  • Designs and maintains a quality control program for digital radiographic images to include, but not necessarily be restricted to, evaluation of image quality from modality to viewing monitor
  • Works with on-site or contract Medical Physicist staff to develop and institute a preventative maintenance program and oversight of the x-ray tube certification programs
  • Ensures all JCAHO mandates and Inspector General requirements for departmental quality control is met
  • Works with Radiation Safety Officer to oversee the Fluoroscopy database and effectively manages the results according to guidelines created by the Radiation Safety committee
  • Develops quality control methods and programs to evaluate and monitor the imaging techniques of the technologists in each imaging modality
  • Develop and deliver end-to-end process improvement initiatives

Education


University of Central Florida - Sanford Campus
2001 - 2005
Bachelor's Degree in Nursing

Professional Skills


  • Good conflict handling/negotiation skills, with excellent interpersonal skills and diplomacy
  • Demonstrated leadership experience skills (change agent, teamplayer, motivator, active listening, proactive acting)
  • Strong interpersonal skills, including the ability to interact effectively with staff, employees, supervisors, managers, physicians, and hospital executives
  • Strong business analysis skills - demonstrated ability to understand business operations and it’s impact on data and data quality
  • Excellent interpersonal skills with demonstrated mentoring and coaching capabilities
  • Excellent communication (verbal and written) and leadership skills as well as the ability to work in a demanding multidisciplinary environment
  • Excellent System Analysis and Debugging skills required

How to write Quality Management Resume

Quality Management role is responsible for microsoft, interpersonal, analytical, excel, advanced, computer, leadership, education, analysis, word.
To write great resume for quality management job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Quality Management Resume

The section contact information is important in your quality management resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Quality Management Resume

The section work experience is an essential part of your quality management resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous quality management responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular quality management position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Quality Management resume experience can include:

  • Strong data analysis ability and logical planning skills
  • With customer-focused mindset and good written communication skills
  • Demonstrated skills using Microsoft Office (such as Word, Excel and Outlook) as well as use of multiple data systems
  • Strong leadership, coaching skills
  • Excellent computer skills, including Microsoft Excel, PowerPoint, Word and Office
  • Strong communication skills for verbal presentations and display of data, as well as interactions with Medical

Education on a Quality Management Resume

Make sure to make education a priority on your quality management resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your quality management experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Quality Management Resume

When listing skills on your quality management resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical quality management skills:

  • Good leadership and team building skills, excellent communication skills;
  • Excellent verbal and written communication skills; strong analytical and organizational abilities
  • Strong and effective communication skills both in writing and verbally
  • Excellent organizational skills with the ability to organize personal workload, and prioritize tasks in a busy office environment
  • Prior people management experience with demonstrated ability to develop and coach high performing talent
  • Possess strong business support skills with an emphasis on business process mapping and integration

List of Typical Experience For a Quality Management Resume

1

Experience For Quality Management Analyst Resume

  • Excellent analytical skills in order to create actionable reports for multiple clinical divisions
  • Develop and maintain consulting and training methodology and materials to effectively assist team members in managing and conducting their engagements
  • Apply critical thinking skills for process improvement and decision making
  • Relevant, progressive experience in the area of specialization including HCC coding experience to equal RN/LPN/AS
  • Proven Quality Engineering automation experience using Selenium or similar tools
2

Experience For Quality Management Coordinator Resume

  • Strategically and Effectively manage all Business KPIs including Revenue, Bookings, Depex, profitability, Margins, Billability
  • Effectively handle highly sensitive, and often highly confidential, university information using exemplary judgment, tact and diplomacy
  • Developing Test Parameters and Test-Suites for equipment validation
  • Understanding of QA methodologies, verification, and validation processes
  • Willing to take initiative; learn quickly, and be able to adapt to shifting priorities is essential
  • Two years of related experience required, including working knowledge of reporting, auditing and data analysis
  • Experience managing teams including mentoring and associate development to create a high performing team
  • Experience with onsite-offshore resource model including working with external vendors on resourcing and technology needs
  • Experience developing balance scorecards and developing KPI’s
3

Experience For Director of Quality Management Resume

  • Experience of using Tableau for data visualization, metrics, and reporting
  • Experience with using Informatica to map multiple streams of database tables for data visualization, metrics, and reporting
  • Reviews requirements using software quality principles, business systems knowledge and / or previous testing experience
  • Seniority and broad experiences in Process management, Manufacturing and Quality Management -Auditing preferable
  • Excellent knowledge of accrediting standards relating to managed care operations/health plans
  • Excellent speaking ability, judgment, initiative and problem solving abilities
  • PL/ SQL experience working with industry-leading database technologies e.g. DB2, Oracle
  • Experience facilitating Kaizen and Rapid Improvement Events (RIEs), and overseeing process improvement projects
4

Experience For Registered Nurse / Quality Management Resume

  • Experience in leading teams or being a leason of technical or project releated teams
  • Experience developing and implementing clinical, service and operational process improvement initiatives, both small and large scale
  • Experience with managing manufacturing whether directly or through contracted configurations
  • Firsthand experience supporting International contract manufacturing in communications or high tech industry
  • Experience in creating automation test scripts using Selenium
  • Experience configuring and troubleshooting data discrepancies between databases
5

Experience For Manager Quality Management Resume

  • Reviews analyst documentation of issues, exams, audits, and remediations to ensure integrity of evidence being retained; as well as timely updates
  • Well-organized with the ability to handle changing priorities and challenges
  • Demonstrated ability to lead high performing teams, manage managers, and direct vendors
  • Demonstrates dependable attendance. Adheres to attendance guidelines and workflow expectations, demonstrating assignment flexibility
  • Responsible for successful transition of VAS team from QM to QC platforms while developing strong VAS business in the new environment
6

Experience For Quality Management Manager Resume

  • Previous quality assurance and/or process improvement experience including chart review
  • Experienced in several of the following standards: Pharma GMP, ISO TS, ISO 9001, RSPO, HALAL, GDP, GAMP5, Kosher, known supplier
  • Two years of Community RN experience, either in a CHHA or Hospice setting
  • Experience/Knowledge in BE Manufacturing
  • Able to function, lead, and produce reports under pressure and competing priorities and deadlines
7

Experience For Manager, Quality Management Resume

  • Experience in Order Management System and Sterling platform desirable
  • Hospital experience in a progressively responsible position(s) requiring contact with various departments
  • Knowledge and experience regarding HEDIS, NCQA, URAC, QIC facilitation, Peer Review Committee oversight and regulatory
  • One-two years experience working in a managed care environment
  • Preferably 3+ years’ Group Life and Disability underwriting experience for Regional and National accounts segments
  • Strong understanding of quality evaluation processes/principles
8

Experience For Regional Senior Quality Management Analyst Resume

  • National Account and Large Account Underwriting experience
  • Quality Management experience required including regulatory survey preparation and standards compliance
  • Good Product development and testing acumen
  • Previous experience managing staff a requirement
  • Experience in working with the SAP Quality Management module
  • Experience in Multiple, full life cycle, complex SAP PP-PI implementation using ASAP Methodology
9

Experience For Quality Management Supervisor Resume

  • Experience in consulting responsibilities with Supply Chain Management/Industrial clients on SAP engagements
  • Progressive medical coding experience
  • Experience working with community satellite clinics
  • Experience/familiarity with Quality Assurance Auditing
  • Experience Blackbox/Greybox testing
  • Technical hands-on design or quality assurance, reliability & functionality testing, validation and certification
  • Experience dealing with corporate Legal partners - both domestic and international - as it relates to product import and export laws
  • Experience dealing with corporate Tax partners as it relates to import and export regulations
10

Experience For Quality Management Unit Manager Resume

  • Experience in dealing with Conflict Minerals and associated risk mitigation processes
  • Or Masters in Computer Science, Engineering (any field), or a related field and 8+ years) of related QM/IT experience
  • Hands on experience with application testing, automation, test case management
  • Experience with projects using the Agile Methodology
  • Leadership of a Global Team and proven track record in leading multifunctional ‘virtual’ teams to success is required

List of Typical Skills For a Quality Management Resume

1

Skills For Quality Management Analyst Resume

  • Strong interpersonal skills in order to effectively relate to AHCCCS members, their families, and Agency stakeholders
  • Excellent analytical ability and strategic planning skills
  • Excellent client facing skills and the ability to interface at all levels in an organization
  • Advanced MS Excel skills (incl. formulas, macros) and experience with SharePoint
  • Solid background in facilitation skills, process analysis tools and quality theories
  • Effective verbal and written communications, and organizational skills
2

Skills For Quality Management Coordinator Resume

  • Excellent communication skills specifically with PMs/PMOs
  • Advanced MS Excel skills and experience of SharePoint
  • Excellent PowerPoint, MS Excel and SharePoint 2013 Skills
  • Excellent analytical skills: interpret QA Metrics, trends and statistics
  • Strong written and verbal local language and English communication skills
  • Excellent analytical and quantitative skills and ability to interpret data sets
  • Excellent organizational skills, adaptability to change, and deadline driven orientation
  • Strong track record of project management, stakeholder management, collaboration skills and negotiation of complex situations
  • Strong interpersonal communication, customer service, and organizational skills required
3

Skills For Director of Quality Management Resume

  • Strong data analysis skills, with the ability to translate data into information, and strategies into actionable plans
  • Strong organizational and program/project management skills
  • Excellent customer service, written, verbal and interpersonal communication and presentation skills
  • Solution orientation, strategic thinking and entrepreneurship paired with strong communication skills
  • Demonstrates written and verbal communication skills that engage and motivate co-workers, colleagues, and supervisors
  • Strong experience with Quality Management processes, programs and solutions. Multi-industry experience
  • Communicating effectively with professional and administrative personnel
4

Skills For Registered Nurse / Quality Management Resume

  • Relevant, progressive experience in the area of specialization including HCC coding experience to equal RN/LPN/AS
  • Skills in process mapping / business process reengineering
  • Demonstrates strong abilities in handling multiple projects simultaneously and meeting tight deadlines
  • Previous working experience within a Physician’s office experience
  • Demonstrated success in improving process effectiveness
  • Effectively participate in a multidisciplinary team including internal and external participants
  • Experience in product development and/or testing experience
  • Solid experience in Marketing / Customer Journey
  • Advanced skills using the Internet and online portals/databases
5

Skills For Manager Quality Management Resume

  • Intermediate-Expert level computer skills, including: Word, Excel, Access, PowerPoint and Visio
  • Work collaboratively and effectively in intense environment
  • Long term project management skills
  • Computer knowledge & skills: Microsoft Office programs and SAP
  • Develop and maintain strong and effective relationships with internal and external business partners upon which Fidelity Charitable relies to execute its work
  • Clear interpersonal and communication skills
  • Extensive experience and proven track record with Patient Initiatives and Change Management
6

Skills For Quality Management Manager Resume

  • Communicate positively and effectively with all levels of staff
  • Strong experience in manual testing and automation of web services/API’s using JMETER or a similar tool
  • Solid understanding and experience with unit testing frameworks such as Junit or TestNG
  • High level of communication skills in order to clearly and concisely with all levels of nursing, administration, and professional staff
  • Possesses the knowledge and skills necessary to communicate with health plans
  • Previous experience in Quality Improvement, with Statistical Process Control experience and
  • Experience: 5 to 7 years of technical design and/or factory production experience in the garment industry
7

Skills For Manager, Quality Management Resume

  • Direct clinical development experience or equivalent Total Quality Management experience from another industry
  • Demonstrated ability to prioritize, understand work flow/work load analysis
  • Superior technical knowledge, analytical skills and attention to detail
  • Three (3) years supervisory experience and Five (5) years home health or related experience
  • Demonstrated evidence of self-motivation
  • Demonstrated experience in technical improvements process
8

Skills For Regional Senior Quality Management Analyst Resume

  • Demonstrated management abilities. Demonstrated leadership ability over several functions
  • Good business sense and experience. Able to build cost savings and growth business cases
  • Communicate effectively; Ability to give written and oral instructions in a precise, understandable manner
  • Two years of clinical experience, or other relevant experience
  • Two years of quality improvement experience, or other relevant experience
9

Skills For Quality Management Supervisor Resume

  • Advanced written/verbal communication and interpersonal skills required to communicate with internal and external customers
  • Demonstrated experience in driving Quality into the Clinical Trial Operations processes
  • Self-motivated with the ability to work effectively in a dynamic environment
  • Strong leadership with demonstrated ability to interface with senior leaders and different levels of the organization
  • Strong analytical skill, detail-oriented and ability to work independently
  • Basic computer skills required, including Word, PowerPoint, Access and Excel to create and review reports
  • Evidence of project management experience required
  • Work experience in an audit or quality environment that reflects a proven track record or proficiency in the competencies noted
10

Skills For Quality Management Unit Manager Resume

  • Root Cause Analysis skills committed to constant improvement
  • Advanced skills with Microsoft Outlook, specifically Word and Excel
  • Work experience, including data analysis and/or quality management experience
  • Experience: One year of experience as an RN in a Home Health and/or hospice setting
  • Coordinating the definition of appropriate performance and outcome measures to evaluate the effectiveness of the system
  • Ensuring GRA non-conformances are appropriately investigated and documented and that appropriate CAPA and Effectiveness Checks are in place and completed
  • Identifying facility needs as appropriate to maintain a safe, effective environment for staff and patients
  • Quality Management experience in Pharma R&D, including managing/supporting procedural documents and training, audits/inspections and investigations/CAPAs
  • Experience developing, coaching and mentoring staff in various QM methodologies

List of Typical Responsibilities For a Quality Management Resume

1

Responsibilities For Quality Management Analyst Resume

  • Advanced skills in MS Excel including pivot tables, formulas, functions, and v-lookups
  • Prior experience in THE JOINT COMMISSION (TJC) accredited acute-care hospital, including participation in THE JOINT COMMISSION (TJC) survey - Required
  • Identifying facility needs as necessary to maintain a safe, effective environment for staff and patients
  • Excellent understanding of DC operations and DC projects, including record of successfully managing DC’s as well as DC change or implementation projects
  • Experience navigating through patient information in an Electronic Medical Record (EMR) application in the ambulatory setting
  • Excellent technical understanding of manufacturing equipment and processes
2

Responsibilities For Quality Management Coordinator Resume

  • Experience in program development, including staff training
  • Serves as a leader/mentor/change agent/consultant in advancing the practice of nursing to achieve quality and cost effective care across the continuum
  • Actively input into the business Q&FS systems strategy including input to prioritizations of systems deployment based on need for MU
  • Experience in Quality and Food Safety in a manufacturing environment
  • Experience in auditing of Quality Management Systems
  • Quality related working experience
  • Gathered relevant working experience with methods and tools in quality management
  • Working experience in quality management
3

Responsibilities For Director of Quality Management Resume

  • Knowledge of CIBC Enterprise Testing Methodology (CETM) is a strong asset
  • Working experience in Clinical Development
  • Three to Five years recent experience in acute care hospital setting
  • Experience automating build processes, application deployments and continuous integration system like Jenkins
  • Extensive experience with Databases, writing queries, automation in distributed system environment
  • Strong track record of delivering business results at a manager or individual contributor level
  • Strong team building capabilities with uncompromised desire to support employee’s growth
  • Hands on experience testing web applications
  • Excellent understanding and application of principles, concepts and practices of statistical methods
4

Responsibilities For Registered Nurse / Quality Management Resume

  • Thorough understanding of GMP/ISO regulations, validation regulations
  • Two-three years’ experience working in a managed care environment
  • Mortgage Servicing experience specifically in Mortgage Insurance
  • Experience testing in a quality control environment
  • HCC coding experience
  • Hands on experience dealing with audit or assurance
  • Excellent understanding of financial services products, regulation and compliance
  • Claim processing or adjustment experience required
5

Responsibilities For Manager Quality Management Resume

  • Demonstrates accountability for apprising self of posted policies, procedure and protocol changes
  • Ensure key requirements of the QMP are implemented and effective including Corrective and Preventative Action (CAPA); internal audit program
  • Demonstrate compliance in internal; second & third party audits
  • Assist in researching customer complaints; help implement corrective action and audit for effectiveness
  • Provide effective communication to personnel on multiple shifts and perform in-person shift hand-offs as needed
  • Demonstrated ability to analyze, summarize and concisely report quality data related to utilization, health outcomes and quality improvement activities
6

Responsibilities For Quality Management Manager Resume

  • Demonstrates shared accountability for healthcare outcomes within the quality department, and within the hospital as a whole
  • Demonstrates compassion and ethical performance at all times as a member of the healthcare team
  • Several years of experience as a quality manager with international leadership responsibility
  • Certified auditor (ISO 9001) and experience with the usual quality tools (6 Sigma, 8D, FMEA, APQP)
  • Previous management experience, preferably within a Quality Management team or other call center environment
  • Through continual assessment of internal and external environments, contribute to the establishment and prioritization of quality improvement activities
  • Strong use of analytical tools
7

Responsibilities For Manager, Quality Management Resume

  • Developing and leading engineering teams, developing & deploying 3rd party testing processes
  • Planning, assessing, developing, implementing and evaluating Quality Management Program
  • Developing and coordinating the state's mechanisms for evaluating and improving system performance
  • Monitoring QA/QC SharePoint Site for Space and ensuring Documents are stored in the appropriate repositories according to the guideline
  • Reading and writing proficient in English
  • Directing the agency infection control program and coordinating all mandated activities that assure compliance in this area
8

Responsibilities For Regional Senior Quality Management Analyst Resume

  • Directing the education and training activities for Mercy Home Health, Mercy Hospice and Mercy Lifeline
  • Tracking and trending of sentinel events data and outcome
  • Working with each Division Customer to define the necessary standard reports and delivering those reports on a timely basis
  • Designing and writing technical reports for the federal government, NC Legislature, local and state agencies, and the public
  • Identifying opportunities for improvement as needed in processes for continually improving patient and organizational outcomes
  • Reviewing documentation for the following
  • Instructing the team in what the company’s objectives are
  • Designing and implementation of the Outcome Based Quality Improvement (OBQI) program that addresses agency adverse outcomes
  • Creating reports that are actionable, with appropriate conclusions drawn from the data presented
9

Responsibilities For Quality Management Supervisor Resume

  • Understanding of analytical tools for process improvement; Six Sigma and Lean
  • Coaching staff on process improvement opportunities related to Quality Management
  • Aggregating data related to Quality indicators
  • Reporting data as appropriate within the organization as scheduled and required
  • Serving as a resource to staff on matters related to Quality Management
  • Understanding of the NPI/ NPD (New Process Introduction/ Development) process
10

Responsibilities For Quality Management Unit Manager Resume

  • Understanding of California Pay for Performance Programs, quality management, utilization management, and/or population health
  • Dealing with ambiguity & paradox
  • Supporting SMEs in the development of compliance-based training content and working with other QM colleagues ensuring the deployment of appropriate training
  • Developing process improvements to drive efficient management of GRA processes and procedural documents e.g. developing QRCs
  • Providing support / delegating on forums such as documentation councils
  • Leading inspection/audit readiness activities ensuring the preparedness colleagues in GRA
  • Supporting requests for procedural documents for audits/inspections

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