Quality Business Analyst Resume Sample

1 vote
Donna Simonis
64555 McDermott Loop,  New York, NY
+1 (555) 180 8587

Work Experience

Quality Business Analyst
08/2017 - PRESENT
Chicago, IL
  • Proactively connects, collaborates and maintains communication with business to analyze information needs and functional requirements and deliver project methodology artifacts as needed (following Mylan’s project methodology)
  • Customer hierarchy review
  • Company metrics review (revenue, employees, OVI, etc)
  • Account creation, attributes updates (using CRA)
  • Consolidates and checks feedback from Sales Force regarding the customer data
  • Recurrent reporting on data clean up
  • Monitors the implementation of the changes of customer data
  • Collecting and tracking End User Satisfaction Survey (EUSS) change requirements from Business Partners
Business Analyst Quality Analyst
10/2012 - 07/2017
San Francisco, CA
  • Performing results analysis using existing reporting tools
  • Analyzing and consolidation of FG results
  • Preparing communication material like G+ posts, slide decks, E-Mails
  • Advising and supporting the system implementation projects and the operational teams on the best documentation practice and support on the document management system
  • Reviewing quality and managing lifecycle of documentation
  • Support the Quality Business Leaders with Data reporting and analysis
  • Forward looking analysis
  • Ad-hoc analysis and data requests
Pipeline Data Quality Business Analyst
05/2009 - 06/2012
San Francisco, CA
  • Produce trend-metrics & trend-chart reports
  • Improve existing or create new reports and dashboards as required for continuous improvement of all Technical Support internal processes and delivered customer services
  • Improve automation of reporting of call-center, incident management data, knowledge base data and self-service data
  • Coordinate and execute the timely distribution of reports to management
  • Prepare gap analysis supporting documentation
  • Create new and update existing cookbooks / instruction files for all reporting created
  • Make Share Best Practices in the team and involve other functions in the project environment


Brown University
2004 - 2009
Bachelor's Degree in Engineering

Professional Skills

  • Experience in designing, building, and implementing business solutions using information technology. Significant experience in business analysis, requirements definition and deployment of business requirements to information systems
  • Demonstrated self-starter with strong problem-solving, attention to detail, analytical and organizational skills
  • Healthcare industry experience or demonstrated expertise with RxCLAIM benefit auditing
  • Previous Benefit Audit RxCLAIM experience or demonstrated Subject Matter Expert in multiple Benefit Audit areas
  • Work experience using Microsoft Excel (filtering, sorting, analyzing data, and writing formulas)
  • Government program such as Medicare, Medicaid or Medicare Advantage experience
  • Compile detailed system requirements, reporting and data mining to support business needs

How to write Quality Business Analyst Resume

Quality Business Analyst role is responsible for manufacturing, reporting, auditing, training, government, automation, education, logistics, analysis, compliance.
To write great resume for quality business analyst job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Quality Business Analyst Resume

The section contact information is important in your quality business analyst resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Quality Business Analyst Resume

The section work experience is an essential part of your quality business analyst resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous quality business analyst responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular quality business analyst position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Education on a Quality Business Analyst Resume

Make sure to make education a priority on your quality business analyst resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your quality business analyst experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Quality Business Analyst Resume

When listing skills on your quality business analyst resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical quality business analyst skills:

  • Knowledge of systems, process flows and timelines to ensure requirement testing and implementation are in compliance across operational disciplines
  • Advanced in Excel- Microsoft Office. knowledge in Microsoft Office (Visio , Word , PowerPoint , SharePoint )
  • Skilled in trend analysis and highly effective in communicating as the liaison with business partners on findings and recommendations focused on minimizing impacts to other areas and the customer
  • Superior written and verbal communication skills are required to provide business units with information and tools to support system modifications and/or new installations
  • Experience with and knowledge of Medicare, CMS Regulations, and Medicare Appeals and Grievances
  • System knowledge of MAS, INSINQ and CSD

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