Business Analyst Management Resume Sample

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Al Marks
5816 Bogan Falls,  Phoenix, AZ
+1 (555) 772 0573

Work Experience

Identity & Access Management Senior Business Analyst
01/2017 - PRESENT
Houston, TX
  • Additional Ad hoc work
  • SAP Business Objects and/or other Business Intelligence/Data Analytics tools or experience
  • Manages multiple tasks in a fast-paced and changing environment
  • Fluent in the Microsoft Office Suite, primarily Excel and PowerPoint
  • ’Can do’ attitude, with a proven record of delivering project outcomes
  • Use information from proprietary systems to conduct quantitative analysis; draw insights and help identify opportunities for growth and improvement within the Program Management team such as revenue and profitability analysis
  • Evaluate effectiveness of existing operational measures and develop new Key Performance Indicators (KPIs) to ascertain performance of team in achieving quality and satisfaction targets
Business Analyst, UK Change Management
11/2012 - 11/2016
San Francisco, CA
  • Provides consulting / direction to solve business problems or needs arising from everyday events or unexpected / catastrophic events. This includes recognizing the problem, resources needed to resolve as well as managing to process needed for proper completion, including executive management updates as required
  • Thorough understanding of the business strategy, operations, markets and key stakeholders
  • Reviews business processes to understand the capability gaps and opportunities. Recommends Innovations and business processes /systems simplifications
  • Builds close relationships with the function heads and their teams. Advise these teams on how technology can be used to match or outpace competitor performance
  • Prioritizes and plan delivery in each function with the key stakeholders, manage conflicts between functional priorities as required
  • Ensures integration and consideration of assigned business areas against critical business processing, freeze periods, holiday schedule changes, weather events and significant refresh activities
  • Acts as third level of support
  • Directs Solution Development Managers from suppliers according to agreed IT services
  • Manages operational supplier performance on IT services delivered
Business Analyst / Management Assistant
10/2005 - 09/2012
Phoenix, AZ
  • Participate in business analysis activities to gather stakeholders’ reporting and dashboard requirements
  • Design & implement reports, dashboards and visualizations using data visualization business intelligence tools
  • Maintain documentation for design, development and reporting work
  • Share best practices and successes across the lines of businesses and geographies
  • Optimize reporting dashboards with a focus on usability, performance, flexibility, testability, and standardization
  • Gather member experience data and conduct analysis to identify gaps, opportunities and performance trends both internally and externally
  • Work within our systems and with BA team to achieve high standards of data integrity, ensuring supporting metrics are accurate and complete
  • Weekly review calls to manage status with all involved to ensure progress
  • Maintain issues list, action items and follow up with people to ensure timely task completion


University of Texas at Brownsville
2001 - 2005
Bachelor's Degree in Business

Professional Skills

  • Manage the IT contractor request process including contractor request approvals, rejections & modifications, requests for information and, ultimately, sourcing to the appropriate vendor
  • Team player with strong negotiation skills
  • Strong written and verbal communication skills. Ability to position initiatives, decisions, and outcomes to diverse audiences
  • Demonstrates a good working knowledge of project management techniques and applies these skills to the use of the bank's project methodology
  • Strong diplomacy and conflict resolution skills
  • Excellent communication skills, both verbal and written, towards both technical and non-technical staff
  • Prior experience working with workforce management systems is desired such as IEX, Aspect etc.

How to write Business Analyst Management Resume

Business Analyst Management role is responsible for reporting, research, analytical, excel, modeling, finance, credit, training, integration, procurement.
To write great resume for business analyst management job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Business Analyst Management Resume

The section contact information is important in your business analyst management resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Business Analyst Management Resume

The section work experience is an essential part of your business analyst management resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous business analyst management responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular business analyst management position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Business Analyst Management resume experience can include:

  • Demonstrates strong commercial acumen
  • Has advanced Excel skills and can work with large amounts of data within Excel
  • Thinks clearly and logically, with robust analytical skills
  • Experience with reviewing and providing input into test scripts and test cases
  • Experience collecting user requirements and articulating them to technical counterparts
  • Experience working with Workforce Management software including Time & Attendance

Education on a Business Analyst Management Resume

Make sure to make education a priority on your business analyst management resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your business analyst management experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Business Analyst Management Resume

When listing skills on your business analyst management resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical business analyst management skills:

  • Successful track record of effectively interfacing with sales personnel to identify, support, and execute on business needs as they align to corporate goals
  • Process-oriented with organizational business awareness and negotiating skills
  • Effectively lead, plan and execute on plans for process improvement
  • Strong hands-on experience with SFDC
  • Maintaining and enforcing our strong risk management and control framework
  • Experience with identifying and resolving issues as a result of testing

List of Typical Experience For a Business Analyst Management Resume


Experience For Business Analyst, UK Change Management Resume

  • Development experience using Tableau or similar self-service BI product
  • Experience in creating interactive dashboards with actions, parameter controls, and filters
  • Has experience/background in the distribution and/or manufacturing industries
  • Has experience and is comfortable using a UNIX ERP system, and Dataflow
  • Has experience and is comfortable using SAP

Experience For Business Analyst, Demand Management Resume

  • Consulting experience, preferably with exposure to investments
  • Can build strong relationships and communicates well with different kinds of people
  • Previous experience within Finance & Risk and product knowledge of financial instruments would be desirable
  • Financing Operations -Supports and administers lending and trade businesses to TD's largest and most complex corporate clients
  • Ensures project artifacts are developed as required, this includes working with support organizations and suppliers to ensure proper documentation is created and stored in the procedures manual or document repository
  • Willing to undertake sporadic international travel, mostly inside Europe
  • Identifies, tracks and resolves reporting issues in a timely manner, escalating as required for resolution
  • Facilitates/completes the creation of communication plans, ensuring that appropriate information is exchanged among key stakeholders

Experience For Identity & Access Management Senior Business Analyst Resume

  • Develops complete and robust test plans, cases and scripts, ensures defects are properly resolved and user acceptance is obtained. Ensures the test scripts and defects are entered and tracked in our department tools
  • Acts as the primary communication point keeping the supplier and business partners informed of infrastructure changes, application changes, data changes or upcoming implementations and ensures business specific impacts are addressed
  • Business analysis covering design and definition of controls, process and technical business analysis of User Access Management across the Macquarie Group
  • Delivers individual quality and control scores, performs meetings and coaching as necessary
  • Able to be on call 24/7 during call rotation
  • Forge relationships and maintain on-going communication with RBC GAM distribution channel teams and other key stakeholders
  • Fluent knowledge of English as the working language, knowledge of any other language is an advantage
  • Motivated self-starter, willingness to learn, logical and organized thinking style
  • Gather, analyse and document requirements for balance sheet management models and internal and regulatory reporting requirements

Experience For Management Information Business Analyst Resume

  • Interfaces with IT PMO, architecture, and service delivery teams among others in support of delivering timely, qualitative, robust and scalable solutions
  • Ensures all deliverables are met related to the change management process
  • Ensures integration and consideration of assigned business areas against critical business processing, freeze periods, schedule changes, weather events and significant refresh activities
  • As required, Responsible for delivery of project management role for smaller projects from inception to completion including all project artifacts, executive status reports, etc
  • Adheres to published design and development standards
  • Exhibits a comprehensive knowledge of sound design techniques, decomposition of problems into manageable system modules and performance/cost tradeoffs
  • Participates in the process of identifying business needs of assigned user areas and translating them into business requirements and data requirements and then collaborates with IT on sourcing for those data requirements

Experience For Business Analyst, Program Management Resume

  • Conducts user interviews, contacts vendors and performs independent research as required. Uses analytical skills as recognized by industry standards, as well as knowledge of bank operations
  • Prepares test plans, documents test cases, reviews results of tests, and identifies further testing required
  • Prepares functional requirements and feasibility studies
  • Exhibits a comprehensive knowledge of testing techniques and the scope needed in a test plan. Understands accounting controls and is able to perform balancing and reconciliation to ensure that financial systems are performing as required
  • Prepares regular status reports and assists in project management, tracking and reporting
  • Develops systems solutions requiring analysis and research
  • Intermediate professional level role
  • Works on small to large, moderately complex projects that require increased skill in multiple technical environments and possesses knowledge in a specific business area

Experience For Business Analyst Change Management Resume

  • Typically has 3 - 5 years of IT experience and 2 years experience in project management
  • Deep functional knowledge of the Workforce Management and Time & Attendance domain
  • Research, refine and document functional requirements
  • Communicate directly with customers in collaboration with Product Managers
  • Design and definition of UAM Control Framework group-wide
  • Assist in the review and implementation of Group-wide UAM policies, standards and procedures
  • Design and definition of business process and technology to support UAM framework
  • Assist in the monitoring and implementation of UAM practices and quality improvement across Macquarie. This includes controls and process improvements, analysis and management reporting

Experience For Business Analyst Application Management Resume

  • General understanding of the concept of car sharing
  • Manages work assignment, capacity issues, and escalations for their team
  • Coordinates with internal business partners across Change Management as needed
  • Experience with exposure/involvement in one or more of the following areas: Private Bank/Private Wealth Management, Integrated Team, Investment Solutions, financial analysis, project management, other quantitative analysis
  • Works well in a fast-paced, collaborative work environment
  • Eagerness to improve processes and contribute to the growth of a dynamic company

Experience For Labor Management System Business Analyst Resume

  • Maintains professional composure at all times, with an energetic and positive attitude
  • Understand ITIL based IT operation mode and continue the effort for process excellence
  • Pro-active approach towards problem management
  • Significant travel ability required (80% of weekdays + some weekend)
  • Standard analysis methodologies
  • Train and teach processes

Experience For Business Analyst Workforce Management Resume

  • Analysis and reporting of distribution channel activity (including sales and balance growth and key drivers behind Advisor Channel growth) with focus on relative successes in each channel
  • Preparation of monthly analysis of metrics including sales trends for senior management of RBC GAM
  • Prepare adhoc analysis for senior management including investigation of sales trends
  • Business Analysis Qualification
  • Is CIMA or ACCA qualified

Experience For Business Analyst, Service Management Resume

  • Or higher
  • Dutch knowledge is an advantage
  • Be interested in and always keep progress in IT infrastructure technology
  • Some night shift work
  • Help drive the migration of treasury analysis from user developed applications on to Treasury platforms and automated processes
  • Contribute to the expansion of our data analytics capability
  • Actively participate in the solution design process to ensure that Treasury platforms meet current and anticipated future business needs

List of Typical Skills For a Business Analyst Management Resume


Skills For Business Analyst, UK Change Management Resume

  • Experience in a variety of territory design methods including rule based, named, inherited
  • Experience preferably from a Software Development company
  • Partner with Senior team members to expand technical skill set while assisting in reporting solutions
  • Challenges others’ thinking to create effective and efficient work processes
  • Strong analytical background and with attention to detail
  • Continuing to evolve our processes and systems in response to regulatory requirements and markets standards
  • Working closely with users/clients to elicit requirements
  • Working closely with software development teams

Skills For Business Analyst, Demand Management Resume

  • Analyzes data and reporting to communicate status and issues with all levels of management
  • Enable Macquarie's businesses in achieving their business objectives
  • Develop use cases, test scripts and datasets for testing
  • Ensure an end to end understanding of the system functionality and configuration
  • Identify requirements via industry standard analysis techniques such as data flow modeling and workflow analysis etc.
  • Participate in testing to verify solutions meet business requirements

Skills For Identity & Access Management Senior Business Analyst Resume

  • Support BA-centric sub-stages for assigned IMRs; bring potential escalations to management attention consistently and in a timely manner
  • Update contractor management system (Clarity) with contractor demographic information
  • Monitor dashboard to ensure integrity of contractor data
  • Initiative, imaginative and pragmatic
  • Proficient in PC desktop software, with emphasis on MS Office products – especially with Excel: pivot tables, formulas, functions, charts and graphs, managing large spreadsheets and different file types

Skills For Management Information Business Analyst Resume

  • Background in preparing data for analysis, KPI definition, and reporting
  • Coordinate with external business partners like Subject Matter Experts, Business Process Owners, Legal & Compliance
  • Creates project plans and inventory matrices to track deliverables
  • Leads projects and acts as department point-person
  • Identifies and communicates process risks
  • Think from an end user’s perspective on the usage of systems
  • Detail oriented with a focus on the end user
  • No unique physical demands are required for this job

Skills For Business Analyst, Program Management Resume

  • Proficiency in Microsoft PowerPoint, Word, Excel and Project
  • Be the liaison between business and the UAM function
  • Optimising efficiencies through consolidating our operations, utilising our shared service centres and leveraging our technology investment to drive standardization
  • Continuously revalidate requirements with Product Owners/Managers & delivery partners to ensure that key deliverables are ‘fit for purpose’ and meet customer/delivery expectations
  • Training – coordinate and prepare training materials for new / changed solutions and coach the business as they take on ownership
  • Create, analyse and follow up reports which identify data accuracy, ensuring issues are solved in a timely manner using existing tools or developing new ones

Skills For Business Analyst Change Management Resume

  • Distribute pricing information, ensuring the process is critically reviewed and complete, accurate documentation is available
  • Systems analysis – collaborate with the developers in planning, design and development of solution options
  • Continuously offer insight and advice on how to improve pricing communication and processes in order to enhance service to the brands and drive efficiencies
  • Develop and maintain open communication with Costing and subsidiaries
  • Conducts analysis of business and users’ needs and revises existing systems as needed
  • Compliance adherence – ensure changes to systems and processes comply with all industry regulatory requirements
  • Process optimization – Identifying opportunities for business process improvements, as well as propose options for those improvements and facilitating their implementation where possible
  • Foster productive professional relationships with our business partners within RBC Global Asset Management
  • Consistently track and measure performance of relevant accuracy and on time targets, be responsible for detailed follow-up on any variations e.g. dummy reports

Skills For Business Analyst Application Management Resume

  • Provide ad-hoc analysis and conclusions as required.Understand and be able to provide support / coverage to both PEU and GPS teams
  • Understand flow of data into and out of our systems and organizational customers and stakeholders. Communicate data and process requirements as appropriate to all
  • Monitor and report key operational metrics (KPIs); implement and manage balanced scorecards at the employee, team, and department levels
  • Gather/analyze complex data, drill down to individual processes, develop accurate conclusions and provide recommendations with sufficient comprehension of the business to understand risk implications
  • Work with our system implementer to ensure our business requirements are met
  • Perform unit, integration, regression, user acceptance and stress tests
  • Support users of the IT Change Management process and tools such as BMC’s Remedy ITSM or other change tools as required
  • Evaluate solutions from both a near term and long term perspective

Skills For Labor Management System Business Analyst Resume

  • Influence cross functionally and solve complex problems
  • Collaborate and communicate across all levels of the organization
  • Handle multiple tasks, embrace change, and innovate in a fast past environment
  • Work closely with the business and Financial Management Group staff to determine technical data requirements, conduct gap analyses and execute with IT to deliver solutions
  • Build all user acceptance documentation including creating test scripts and testing
  • Gather and document business requirements through facilitating interviews and workshops across a broad range contributors

Skills For Business Analyst Workforce Management Resume

  • Consult on complex technical issues
  • Conduct efficient and thorough analyses of Historic Remediation assessments; vigilantly identify inconsistencies and strive to reduce ambiguity in order to define detailed data requests for IMR projects
  • Conduct systematic and efficient data validation following standard operating procedures. Promptly notify lead analysts and/or management of any concerns or issues
  • Provide subject matter expertise on business processes, operations, and systems used throughout the Monitoring Risk Management Program and the regional FIU hubs; pursue and enhance knowledge of AML risk management climate, processes, and tools and apply such knowledge to the BA role and responsibilities
  • Support the GITF organization with IMR-related projects, requests or tasks; foster and maintain strong business relationships among BA and GITF teams; support projects led by senior members of the team
  • Back up lead analysts in representing the Global BA team both as a regional BA member as well as a global member, when needed or requested
  • Maintain & enhance the existing systems

Skills For Business Analyst, Service Management Resume

  • Partner with lead analysts to coordinate discussions with AML DM partners and communicate explicit requirements of each project
  • Support continuous improvement opportunities across all areas of responsibility
  • Study new business & IT requests (understand user needs, suggest solutions, etc)
  • Design, Development & Transition
  • Provide subject matter expertise in the analysis, design and preparation of technology solutions to meet business needs
  • Accountable for projects/applications/infrastructure meeting business needs are delivered in a timely, cost effective manner considering all budget aspects including total cost of ownership

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