Property Management Resume Sample

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Lyla Jacobi
858 Spencer Plaza,  Philadelphia, PA
+1 (555) 228 9183

Work Experience

Director of Property Management
06/2017 - PRESENT
Dallas, TX
  • Using proprietary software’s, create property tour books, pull survey information, and create maps
  • Create property analysis, edit proposals and RFP’s, and client presentations
  • Supports Leasing Specialist in the preparation of lease and / or rental agreements and is responsible for lease administration process. Assist in managing tenant option rights and information
  • Oversee the day to day management, operations, and logistical work needed to keep MSG’s corporate offices running effectively and efficiently
  • Maintains and administers departmental budget as well as the company’s Corporate Administration Budget, which is used for all Building related expenses (i.e. Repairs & Maintenance, Cleaning, HVAC; etc.)
  • Experience with commercial office building property management and/or move coordination
  • Assist and oversee renovations or other projects with outside vendors on owner’s behalf
  • Engage with Leasing team to ensure assets are leased appropriately and in alignment with CIM’s overall strategy
  • Lead the Association’s Risk-Management Assessment and Safeguards Program designed to maximize safety, reduce loss, and manage insurance cost effectively
Property Management Coordinator
12/2010 - 02/2017
Philadelphia, PA
  • Ensure that emergency evacuation procedures are in place and life safety systems are operating effectively
  • Oversees the Property Administrator in the preparation of office equipment leases and maintenance agreements
  • Manage, evaluate and guide property managers’ performance and support their team’s management
  • Cope with shifting priorities, difficult situations and deadlines
  • Commercial Real Estate property management knowledge
  • Read, analyze and interpret various real estate related documents
  • Clear understanding of financial statements and ability to proof a general ledger register
Property Management Intern
09/2004 - 06/2010
Dallas, TX
  • Manage the relationship with the Y’s insurance carrier and assure that the Association is properly covered in the areas of property, liability, and directors and officers insurance
  • Jointly communicate effectively with the Regional Director, Property Management on all significant operating, financial, leasing and administrative issues
  • Participate in the development and implementation of strategically oriented plans
  • Independently manage a multiple mixed use office portfolio of three (3) or more buildings, in excess of 1,000,000 sq ft
  • Prepares the final budget documentation (i.e., explanatory notes.) Plans and administers budget for the industrial building(s)
  • Inspects all properties on a regular basis to ensure JLL standards and procedures are being implemented. In conjunction with inspections, equipment is inspected to determine if any service and/or repair is required. Prepare any recommendations, including projects to enhance the value of the buildings
  • Upon execution of a Lease, the GM is responsible for abstracting the lease and coordinating with the accounting team to ensure appropriate billing of rent charges. The GM is responsible for administering the lease on behalf of the Landlord as well as ensuring that Tenant is in compliance with all specified Tenant obligations.
  • Approves purchases of supplies and equipment for use at managed buildings
  • Assists Engineer in meeting the assigned criteria within the Operations Audit. Assures compliance with Management Audit with the assistance of the Property Administrator. Assures compliance with JLL policies, procedures and standard practices


Walla Walla University
2000 - 2004
Bachelor's Degree in Engineering

Professional Skills

  • Calculate figures and amounts such as discounts, interest, commissions, prorations, percentages, basic calculation of measurements of rent, parking fees, late fees, and volume
  • Strong communication skills both written and verbal and creative problem solving skills
  • Strong time management skills and multi tasking skills
  • A skilled manager and have strong administrative and financial skills (fluent in Word and Excel)
  • Excellent problem solving and logical reasoning skills
  • Work with a proactive and organized approach, with excellent multitasking skills
  • Strong analytical, reasoning, organizational skills

How to write Property Management Resume

Property Management role is responsible for computer, microsoft, advanced, database, customer, outlook, word, software, presentation, leadership.
To write great resume for property management job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Property Management Resume

The section contact information is important in your property management resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Property Management Resume

The section work experience is an essential part of your property management resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous property management responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular property management position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Property Management resume experience can include:

  • Excellent and proven written & verbal communication skills
  • Strong customer service skills; ability to provide truly exceptional service!
  • Excellent quantitative, written, and oral communication skills required
  • Deal with multiple projects and tasks effectively and establish priorities with flexibility
  • Possessing the temperament and inter-personal skills to successfully interact with all types of people
  • Communicate effectively with the Regional Director, Property Management on significant operating, financial, leasing and administrative issues

Education on a Property Management Resume

Make sure to make education a priority on your property management resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your property management experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Property Management Resume

When listing skills on your property management resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical property management skills:

  • Strong organization and communication skills, with the ability to multi-task and manage time to meet frequently changing deadlines in a fast-paced environment
  • Strong professionalism, communication and “peopleskills”
  • Excellent verbal, written, and social communication skills
  • Strong construction management skills and knowledge
  • Excellent time management skills, including the ability to work in a fast paced, high volume call center environment
  • Demonstrated practitioner’s knowledge and skills in

List of Typical Experience For a Property Management Resume


Experience For Director of Property Management Resume

  • Energetic and outgoing, with strong “customer service” skills
  • Strong time management skills with a eye for detail.
  • Ensure all telephone messages and emails are dealt with efficiently and effectively
  • High level of customer service skills; can understand customers real needs
  • Proven ability to prioritise workloads and plan ahead
  • Apply advanced skills and procedures appropriate for the position within assigned functional area

Experience For Property Management Coordinator Resume

  • Proven experience within a commercial property management department or similar, specifically with a Client facing background
  • Strong management experience including hiring, performance reviews, and employee coaching
  • COMMUNICATION SKILLS: Ability to read, analyze, and interpret legal documents (lease documents, claims of lien, etc.)
  • Oversee the day-to-day operations of the Property Management Department including prioritizing and assigning workloads
  • Work closely with property owner associations to insure solid communication in items pertaining to both entities
  • Experience at managing a staff of two (2) or more
  • Strong knowledge of Fair Housing and landlord laws and the LIHTC program
  • Strong proficiency using Microsoft Outlook, Word and Excel

Experience For Property Management Administrator Resume

  • Problem solve, organize, prioritize and meet deadlines while working with frequent interruptions or schedule changes
  • Experience with HUD financed/assisted properties
  • Support the Workplace Evolution initiative by providing all ongoing support to ensure we deliver on improving the employee experience
  • Experience in Commercial Property Management
  • Three - five years of supervisory experience
  • Previous experience within an administration role
  • Ensuring contractors are dealt with efficiently, including passing of invoices for payment and ensuring all contractor details are kept up to date
  • Running daily reports concerning the portfolio and completing daily task lists

Experience For Property Management Associate Resume

  • Maintaining and updating informational databases
  • Familiarising yourself with our online contract signing processes
  • During third year and following thereafter, 15 business days
  • Assisting the management team in the day to day running of the PMC
  • Training of Managers in all phases of Property Management
  • Understanding of contract terms, renewal dates and implementation within book of business supervised

Experience For VP of Property Management Resume

  • Rising junior or senior in college/university
  • Working knowledge of how to prepare CAM reconciliations and budgets
  • Working knowledge of YARDI Property Management System
  • Depending on time with the company
  • During first three (3) months, none

Experience For Director of Onsite Property Management Resume

  • During first year thereafter, five business days
  • During second year thereafter, 10 business days
  • Working with branches to provide a high level of customer service to landlords and tenants at all times
  • Conducting monthly 1-2-1`s with PM`s
  • Holding daily `huddles` to ensure relevant compliance tasks are up to date in accordance with company policy and relevant legislation

Experience For General Manager, Property Management Resume

  • Working with local brokers to negotiate all associates costs and manage deadlines
  • Understanding of financial impacts upon budgets
  • Responsible for developing and maintaining an in-depth knowledge of the regional properties, including physical condition, mechanical and structural components
  • Inspects all properties on a regular basis to ensure building operations are performing according to Jones Lang LaSalle standards and procedures
  • Assist in arranging contractors access to properties, including but not limited to providing lockboxes on properties for access
  • Performance management execution, including performance evaluations, development plans, coaching & mentoring, staff disciplinary and termination procedures
  • Navigate through word processing, filing, and faxing

Experience For Director of Commercial Property Management Resume

  • Maintain Fortis document management system including scanning and indexing property management files and property management data base
  • Control Savills’ building management and expenses (building system operating, maintenance works, service contracts, purchase of materials, tools, etc.)
  • Full accountability and responsibility in maintaining and reviewing of Landlord and Tenant records, to ensure business is working from live data
  • Primary support for shipping, receiving, and order fulfilment functions including hazardous materials such as rocket motors and pyrotechnics
  • Prepare annual operating budgets; oversee operating expense estimates, and annual operating expense reconciliations for all properties within the portfolio
  • Professional training provided by our award winning Learning and Development Team
  • Establish operating procedures for housekeeping and maintenance to ensure quality cleanliness standards and preservation of owner’s assets
  • Support Resident Managers in their role by assisting in administrative tasks, billing, owner relations etc
  • Oversee updating and maintaining Real Estate Software system

Experience For GM, Retail Property Management Resume

  • Works with the property’s accounting team to manage the accounting process and directs collection process
  • Participates as leader in several training classes each year, and mentor to team members who are serving as leaders
  • Reviews Company reports for trending and compliance and responsible for attaining goals and adherence to Company standards of operation
  • Understands and owns process for account on-boarding and training of new hires
  • Assist with preparation and distribution of reports, documents, forms, management & leasing documents, and filing of all
  • Assist upper management in identifying areas of growth, cost saving measures, and efficiencies
  • Responsible for rent collection, banking, and updating arrears reports

Experience For VP Property Management Resume

  • Coordination with leasing and accounting departments to prepare CAM budgets for each property
  • Review operating expense reconciliations and A/P with accounting staff
  • Assist with research relating to directing daily mail
  • Screen incoming calls, greet visitors and handle incoming mail
  • Assemble and distribute all lease documents including updating lease profiles accurately
  • Handle incoming requests by coordinating with district and region staff
  • Coordinate internal shipment requirements for campaigns including confirmation of packing lists, logistics timeline, and 20 – 4 generation
  • Oversee obtaining and monitoring insurance certificates from tenants and vendors
  • Assists Property Managers with DOB filing paperwork and with obtaining signatures, notarization and checks

List of Typical Skills For a Property Management Resume


Skills For Director of Property Management Resume

  • Strong verbal, written, and interpersonal communication skills, with proven ability to communicate effectively with all internal and external stakeholders
  • Strong business development and networking skills
  • Strong people skills (to be able to build relationships with clients, tenants and landlords)
  • Advanced level of spreadsheet and word processing computer skills
  • Proven experience within commercial property management (or similar), specifically with a client facing background
  • To work closely with the branch network to ensure good communication and a strong working relationship between the branches and PMC
  • Advanced computer skills and internet knowledge is required, including Microsoft Excel, Word, and Outlook
  • Impeccable organizational skills - ability to organize large amounts of data/information and multi-task at a high level at the same time

Skills For Property Management Coordinator Resume

  • Computer skills, Microsoft word, and knowledge of Internet, Email and Social Media
  • Knowledgeable computer skills including word processing, spreadsheets and presentation software, as well as databases and customer database systems
  • Advanced computer skills and internet knowledge is required such as Microsoft Excel, Word, and Outlook
  • Effectively present information and respond to questions from senior level management, clients, customers, peers and the general public
  • Experience prioritizing day-to-day operational issues coupled with a leadership role in departmental initiatives
  • Manage and maintain High Rise SOP's, in order to effectively streamline high rise operations
  • Evaluate the staff’s technical abilities and train staff to fill any skills gaps
  • Advanced computer skills and internet knowledge is required. Microsoft Excel, Word, and Outlook

Skills For Property Management Administrator Resume

  • Timely and effectively analyze, advise and engage on lease management issues, including demands, defaults, and enforcements
  • Competent IT skills, specifically Microsoft Office Suite
  • Effectiveness developing strong relationships with inter-company teams and external partners
  • Computer proficiency; data entry skills with accuracy and attention to detail
  • Effectively lead, supervise, develop, train, and hire staff
  • Experience plumbing in maintenance or as installer, 2 years electrical experience

Skills For Property Management Associate Resume

  • Ensuring an excellent standard of customer service is provided and upheld
  • Experience, preferably in Retail or Real Estate, Project Coordination, Marketing, Event Planning, Accounting and Sales
  • Experience in budget preparation/financial reporting, familiarity with building systems, lease negotiation, documentation and administration
  • Solid understanding of navigating basic office equipment and protocols
  • Strong critical and practical thinking abilities, with the confidence to both make decisions and to know when to seek input/guidance

Skills For VP of Property Management Resume

  • Proven track record of producing well-written reports, business correspondence and procedure manuals
  • Three years of experience supervising three or more staff
  • Experience working successfully in a team
  • Adept with numbers and have a strong knowledge of real estate accounting
  • Residential accounting experience required
  • Experience leading a Property Management Division
  • Strong knowledge of commercial property management and leasing practices as well as pertinent laws, rules and regulations
  • Experience in Finance, Accounting, and/or Business Administration
  • 2-3 years of administrative support experience within property management/real estate industry

Skills For Director of Onsite Property Management Resume

  • Highly skilled with Microsoft Office, Word, PowerPoint and Excel
  • Experience with events coordination
  • Foster strong relationships with Landlords and provide support/service to field as applicable
  • Well organized with ability to prioritize andmulti-task
  • Reliable transportation, valid driver’s license and vehicle insurance
  • Drive strong partnership between Property Management team and sales and conference services

Skills For General Manager, Property Management Resume

  • Relevant experience in commercial real estate lease administration and/or related field
  • Strong awareness of the competitive market and industry trends
  • Strong working knowledge of property management accounting software
  • Ten years of progressive, relevant experience in property management
  • Experience in property management or real estate
  • Reviews all annual meeting packets for assigned Association Managers at least one week prior to each Board meeting
  • Uses data and experience to detect trends, conduct root cause analysis, identify solutions and resolve issues

Skills For Director of Commercial Property Management Resume

  • Strong working knowledge of building systems, operations, capital project & tenant improvement project implementation & oversight
  • Ensure efficient and cost effective operational running of allocated sites – Objective is to minimise outgoings and maximise income
  • Experience managing a staff; specifically a staff of two (2) or more
  • Experience with preventative maintenance tracking software
  • Detailed understanding of HVAC and other mechanical systems used to operate most facilities
  • Min 2 years Plumbing in maintenance or as installer, 2 years electrical experience
  • Multitask and prioritize critical items moment to moment
  • Related experience within Property or Facilities management

Skills For GM, Retail Property Management Resume

  • Experience with single family home repairs helpful
  • Experience in property management or maintenance
  • Propertyware experience
  • Experience in public speaking & presenting
  • Experience in public speaking and presenting

Skills For VP Property Management Resume

  • Experience successfully working in a team
  • Strong accounting background and familiarity with lease provisions and lease administration
  • Experience in property management and/or real estate
  • Experience with JDE, Yardi (or other property management account software)
  • Excellent professional demeanor with the ability to work with a wide range of levels of management
  • Progressive, relevant experience in property management
  • Valid driver’s license with passing drug test and background check
  • Previous experience in Investment Banking/Financial Services or Critical System environmental would be advantageous

List of Typical Responsibilities For a Property Management Resume


Responsibilities For Director of Property Management Resume

  • Supports and provides leadership in a commitment to achieve C&W and client expectations for service and business objectives Consistently upholds and applies the company’s policies regarding appropriate professional behavior to ensure that the values of the firm are exhibited by the actions of the staff
  • Significant experience in budgeting, financial, and asset management
  • Seven to 10 years of asset management or other real estate management experience
  • Handling of all RET assessments including communicating to tax appeal consultants
  • Review of Landlord-billed utility expenses (water, sewer, grease trap, etc.), including coding and tracking
  • Requests for delinquent reconciliations, including tracking and following up
  • Requests for reconciliation backup, including tracking and following up

Responsibilities For Property Management Coordinator Resume

  • Capable of negotiating between competing interests and making difficult decisions
  • Prepares and/or reviews adjustments to tenant billing process, including calculation of CPI increases escalations, recoveries, special charges, etc
  • Prepares periodic inventory of building contents and property condition, and forwards listing to client for review
  • Provides ongoing training and development of Connect program and ensures implementation is fully complied with by all subordinate staff
  • Assists the AVP, Enterprise Services with the planning and implementation of operating and capital expenditures

Responsibilities For Property Management Administrator Resume

  • Coordinate lodging of employees in training at corporate facility
  • Spot checking PM`s portfolio reports to ensure KPI`s are being met
  • Be responsible for completing the Management and Engineering Service Compliance Programs for property
  • Prepares the final budget documentation (i.e., explanatory notes.) Plans and administers budget for the office building(s)
  • Support Senior Surveyors, Associate Directors and Directors by contributing to client presentations, bids and pitches
  • Proactively looks for and is able to identify new business and revenue opportunities with new and existing clients
  • Manage the property accounting functions
  • Instruct and monitor internal (C&W) and external suppliers of surveying services to completion
  • Initiate/participate in defining department wide policies and procedures

Responsibilities For Property Management Associate Resume

  • Prepares the final budget documentation (i.e., explanatory notes). Plans and administers budget for the office building(s)
  • Maintains intimate knowledge of lease agreements. Ensures compliance from an accounting standpoint and acts upon from an operations point of view
  • Expertise in Yardi Voyager, with a long track record of working with the software
  • Real property accountability and financial reporting principles, concepts, and program actions
  • Assist in planning all tenant events, parties, gifts
  • Maintain budget tracking and monthly TRE spreadsheet
  • Understands the legislative process and able to educate clients & associates on laws affecting associations
  • Provides five-star customer service at all times by attending to all calls and messages within a twenty four (24) hour period
  • Perform routine building inspections with site supervisors and contractors

Responsibilities For VP of Property Management Resume

  • Works closely with Operations to develop an understanding of Operations’ business needs
  • Oversee and lead the annual budgeting process
  • Assist with evaluation and negotiation of service contracts (cable, pest control, bulk-purchasing, etc.)
  • Alert corporate if any digital screens (GGP owned Large Format or Food Court Video Walls, AdSpace) are not functioning or damaged (if applicable)
  • Complete Marketing Sharepoint site post events
  • Worldwide Photography's on-site contact during Holiday/Easter
  • Respond to Medallia marketing comments
  • Assures that the shuttle bus staffing is covered
  • Obtains building signage after approval by ownership

Responsibilities For Director of Onsite Property Management Resume

  • Assists Property Managers with obtaining EUP (Equipment Use Permits) for all HVAC
  • Prepares accurate, timely and complete monthly reports including operational summaries, and variance reports
  • Sign up new and existing tenants for company Insurance
  • Alert corporate if any digital screens (company owned Large Format or Food Court Video Walls, AdSpace) are not functioning or damaged (if applicable)
  • Complete Marketing Sharepoint site & post events

Responsibilities For General Manager, Property Management Resume

  • Coordinate selection of process and direct work to contracted visual merchandisers, ensuring compliance with company guidelines
  • When directed, perform rental property bookkeeping which include but is not limited to
  • Annual Store Operating Budget and monthly analysis
  • Oversee the billing and reimbursement to Landlords of Tenant Improvements, Notes Payable, Notes Receivable, Maintenance & Repair bill backs
  • Ensure that staff manages the coordination of customer relation functions, including, but not limited to, holiday and seasonal activities/gift distribution
  • Assist and support Market Officer’s administration and running of the market office
  • Assist and support the activities and requirements of the other transactional groups, including Acquisitions, Development, and Dispositions
  • Knowledge of computer applications including database and spreadsheet

Responsibilities For Director of Commercial Property Management Resume

  • Hold weekly and ad-hoc team meetings to ensure company and departmental procedures and processes are being discussed and followed
  • Train and develop new and existing team members
  • Systems aptitude; ability to pull data and generate reporting
  • Review, preliminary approval and tracking of Real Estate Tax Bills
  • Mail coding and distribution for department
  • Communicate/correspond with Landlords regarding questions and concerns
  • Knowledge in accounting, finance, real estate principles, or related fields

Responsibilities For GM, Retail Property Management Resume

  • Knowledge of real estate law, rules, and regulations relating to property management
  • Comfortable seeking assistance when necessary
  • Work independently and create solutions and systems to deal with a wide variety of situations ranging from mundane to emergencies
  • Flexibility with being available "24/7" as needed
  • Most work is performed in a temperature-controlled office environment while sitting for long periods of time at desk or computer terminal
  • Creative and willing to “roll up the sleeves” to get the job done
  • Management of computer data keeping property information up to date on Propco
  • Assures succession planning

Responsibilities For VP Property Management Resume

  • Supports Leasing Specialist in the preparation of lease and/or rental agreements
  • Monitors deficit funding and surplus, rollover if required
  • Provide support to tenants and landlords as required during contract completion
  • Ensure procedures are carried out and recorded according to the `Greene Way` and legislation
  • To logistically plan move in dates to fall in line with deal being closed off correctly to deliver a smooth tenancy process for our client base
  • Regular review of the portfolio and new acquisitions to determine timing and cost of capital expenditures/repairs and evaluation of physical conditions
  • Routine inspections of the properties to ensure proper operation of building systems, maintenance, code compliance and tenant satisfaction

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