Property Operations Resume Sample

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Rhoda Trantow
332 Barton Ramp,  San Francisco, CA
+1 (555) 756 0457

Work Experience


Property Operations Manager
07/2016 - PRESENT
Houston, TX
  • Valid Driver’s License
  • Translate technical information or problems into layman’s terms
  • Integrity - We do the right thing, all the time
  • Now - We operate with a sense of urgency and discipline
  • Assign, verify and document completion of all routine maintenance and repairs in the property maintenance management system Direct, oversee and maintain required documentation for energy management and conservation and preventive maintenance programs
  • Assign, verify and document completion of all routine maintenance and repairs in the property maintenance management system. Direct, oversee and maintain required documentation for energy management and conservation and preventive maintenance programs
  • Lead, manage and communicate information about capital projects and property rehabilitations, including, but not limited to, scheduling, budgeting and complying with contractor bidding standard. Obtain required licenses and permits to ensure full compliance with codes, regulations and safety standards
  • Ensures financial compliance with all NMHC policies, including timely submission and reconciliation of invoices
  • Conducts annual tenant satisfaction surveys
Property Operations Technician
10/2009 - 04/2016
Detroit, MI
  • Adheres to all Corporate required budgets, purchasing policies and controls, to include all outside contractor bids, and schedules
  • Maintains and documents effective Energy Management and Preventive Maintenance programs
  • Demonstrable years of experience in real estate/ commercial property management
  • Respond to guest and team member inquiries, requests and concerns in a timely, friendly and efficient manner
  • Respond to emergency situations according to standards and guidelines
  • Assist in monitoring and developing team member performance to include, but not limited to, providing supervision, scheduling, conducting evaluations, training and delivering recognition and reward
  • Coordinate maintenance operations, as needed
  • Experience in the management of physical facilities, including vendor and/or staff supervision experience
Property Operations Assistant
04/2007 - 07/2009
Detroit, MI
  • Leads due diligence activities during building acquisitions as necessary
  • Leads special projects across the commercial portfolio as required by NMH Leadership
  • Direct and oversee the functionality and safety of the facilities, including, but not limited to, physical buildings, mechanical equipment, electrical systems, heating and cooling systems, life safety systems and grounds according to federal, state and local regulations
  • Demonstrable experience in real estate/ commercial property management
  • Conducts walk-throughs to visually and physically assess the safe and efficient maintenance and operation of the physical structure of the hotel, all mechanical, electrical, H.V.A.C. systems, and any other related equipment
  • Assigns and verifies completion of all routine maintenance on public spaces, meeting rooms, ballrooms, outlets, back of the house spaces and grounds. Assigns and verifies completion of all repairs, replacement, renovation projects to public and back of house areas
  • Hires, trains, supervises, allocates personnel, communicates departmental/individual job goals and criteria's of job performance, appraises, and if necessary disciplines department staff and all other staff under the direction of Property Operations, such as Painters, Carpenters, Plumbers, Upholsterers and Grounds Keepers, etc
  • Informs General Manager and hotel department heads, on a regular basis, regarding the specific and overall condition of the building structure(s), related systems and equipment offering prudent and cost-effective proposals for maintaining the same. Accesses and inputs information into a computer and generate reports

Education


University of Texas at San Antonio
2002 - 2007
Bachelor's Degree in Engineering

Professional Skills


  • Strong analytical and problem solving skills with the ability to think strategically formulate action plans and follow through
  • Experience managing medical office properties or working in a healthcare setting
  • Proficient in MS Excel; experience using tenant billing systems
  • Excellent understanding of office IT infrastructure to enable clear alignment of IT and Property strategy and project delivery
  • Experience in developing Property/FM strategies and policies within a similar environment/sector
  • Soft services (cleaning, reception, catering, gardening, vending)
  • Thorough understanding of leases, Landlord & Tenant law and service charge accounting/budgeting

How to write Property Operations Resume

Property Operations role is responsible for software, leadership, outlook, basic, design, reporting, security, purchasing, procurement, training.
To write great resume for property operations job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Property Operations Resume

The section contact information is important in your property operations resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Property Operations Resume

The section work experience is an essential part of your property operations resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous property operations responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular property operations position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Property Operations resume experience can include:

  • Effective interpersonal and conflict resolution skills
  • Work with minimal supervision, prioritize, trouble shoot, manage time effectively
  • Communicate effectively and professionally, both oral and written
  • Leadership skills and the ability to work under pressure
  • Intermediate to advanced skills in MS Word, Excel, Microsoft office and Outlook
  • Extensive operational management experience within a facilities/property management environment and experience in a senior management role

Education on a Property Operations Resume

Make sure to make education a priority on your property operations resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your property operations experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Property Operations Resume

When listing skills on your property operations resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical property operations skills:

  • Liaising with local law enforcement agencies and developing real estate Business Continuity plans for the region
  • Ensuring all procurement and compliance activity is undertaken in compliance with the relevant policies and statutory requirements
  • Hard services (engineering) including control/monitoring maintenance programmes and point of call in case of BMS- and facility alarms
  • Generally supporting the Group Head of Property and Head of Property Operations in the fulfilment of Property Services’ remit and responsibilities
  • Develop and implement programs, processes, and procedure where there is a need either from an efficiency or cost saving perspective
  • Innovation: Creativity, New Technology Awareness, New Ideas, Problem Solving

List of Typical Experience For a Property Operations Resume

1

Experience For Property Operations Manager Resume

  • Works closely with Area/Property Manager to effectively communicate building issues
  • Project Management experience, engaging with Vendors, leadership of on-property projects, allocation of funds and budget for varying projects, etc
  • At least three years of previous or current Director of Property Operations experience, in a comparable type environment
  • Extensive experience in real estate/ commercial property management
  • Demonstrable experience in construction/ project management
  • Managing a large team – high or expert required
2

Experience For Property Operations Technician Resume

  • Budgeting and forecasting - required
  • Extensive HVAC and other building systems knowledge
  • Supervise all functions of engineering employees and manage workflow
  • Assign, verify and document completion of all routine maintenance and repairs in the property maintenance management systemDirect, oversee and maintain required documentation for energy management and conservation and preventive maintenance programs
  • Ensures that properties are maintained to the standards established by HRES, for all physical aspects of buildings, systems, and grounds
3

Experience For Property Operations Coordinator Resume

  • Completes common area and in-unit work requests, maintenance projects, and operational assignments and documents all activity in the work order system
  • Participates in performing building inspections with a focus on related building issues and ensure preventative maintenance measures are being implemented. Coordinates inspections to ensure compliance with codes and safety regulations
  • Oversees the completion of repairs to systems and equipment including, but not limited to: mechanical, electrical, heating, plumbing, carpentry components and appliances by coordinating and managing the work of outside contractors
  • Available as needed outside of normal business hours (evenings, weekends and/or holidays) for apartment turnovers, snow removal and general building emergencies
  • Under the supervision of the Area/Property Manager and working closely with others on the POA team is responsible for maintaining appropriate levels of building inventory and supplies
  • Lead, manage and communicate information about capital projects and property rehabilitations, including, but not limited to, scheduling, budgeting and complying with contractor bidding standard
4

Experience For Head of North American Property Operations Resume

  • Leadership/management experience - required
  • Experience in this or related field - required
  • Experience with 500-600 rooms - required
  • Experience with large or complex project management – required
  • Able to operate computers, and profecency with Microsoft Office
  • Act as liaison between Engineering and other departments and guests as needed. Supervise the flow of information coming into the department to be sure all situations are being handled appropriately and assist with difficult calls
5

Experience For Senior Manager, Property Operations Resume

  • Handling construction/remodeling projects with an emphasis in the scheduling and coordination of general contractor work. Facilitate the creation of contracts through the legal department
  • Handling projects requiring the use of outside subcontractors for repairs to rooms or public areas
  • Supervise purchasing functions within the department, both personally handled as well those purchased by others
  • Responsible for complying with OSHA regulations
  • Supervise inventory for all department functions
  • Ensure all safety practices are in place

List of Typical Skills For a Property Operations Resume

1

Skills For Property Operations Manager Resume

  • Good working knowledge of Microsoft Excel, Word, Outlook, PowerPoint and Project
  • Understands accounting and financial concepts
  • Expert MS Excel use (statistical analysis, charting, advanced formulas)
  • Manage, motivate and develop teams through leadership and sharing of vision
  • FM-related qualification (BIFM Qual, MSc, DipFM, CFM, etc); or
  • Assist Head of Property- Americas to ensure service is delivered in support of the overall business plan for Property Services; and provision
  • Proposing operational/revenue budget for Property Services and providing all necessary reports, variations and forecasts to both the Head of Property- Americas and other LSEG stakeholders
  • Acting as the POC for escalations to facilitate the resolution of all FM/operational property issues within New York, and ensuring that any such issues are captured within the provision of periodic/exception reporting to the Head of Property-Americas.
  • Working closely with the Head of Property-Americas, in terms of lease events, contract renewals and footprint flex – with particular focus on smaller office locations
2

Skills For Property Operations Technician Resume

  • Assist in preparation of real estate business case proposals for consideration by Head of Property- Americas and other key stakeholders
  • Liaison with local law enforcement agencies and development of real estate Business Continuity plans for the region. Managing procurement and compliance activity within Property Services
  • Asist with accurate metrics for preparation and presentation of quarterly management report and other reports as required to senior stakeholders, within both Property Services and other LSEG business units
  • Acting as the POC for escalations to facilitate the resolution of all FM/operational property issues within the Ft. Mill and regional offices, and ensuring that any such issues are captured within the provision of periodic/exception reporting to the Head of Property-Americas
  • Assist with accurate metrics for preparation and presentation of quarterly management report and other reports as required to senior stakeholders, within both Property Services and other LSEG business units
  • Working closely with the Head of Property - Americas to ensure space is provided and services and projects are delivered in accordance with the overall Americas Property business plan and in compliance with all LSEG and statutory requirements
  • Ensuring that all NYC portfolio projects are delivered on time, within budget and without business disruption, achieving the objectives set out in the project documentation
  • Developing positive, effective and collaborative relationships with all members of the America’s property Team, creating the kind of working relationships that drive innovation, creativity and outstanding performance against objectives
  • Developing positive, collaborative and effective relationships with the LSEG teams that occupy our space in NYC to create a culture and environment that enables open discussion, encourages positive exchange of views and generates a shared view of what ‘good looks like’ in our properties
3

Skills For Property Operations Coordinator Resume

  • Proposing and managing the operational/revenue budget for NYC and providing all necessary reports, variations and forecasts to both the Head of Property- Americas and other LSEG stakeholders
  • Developing and managing effective and positive relationships with key suppliers and Landlords in NYC that drive benefit for LSEG
  • Managing the operational and financial performance of all contracts for goods and services in NYC, managing Landlord relationships and ensuring LSEG receives all the benefits to which it is entitled under the leases and contracts and pays no more than it is contractually obliged to pay
  • In conjunction with the subject matter expert for security, ensuing that the LSEG security strategy is fully implemented in NYC
  • Acting as the POC for escalations to facilitate the resolution of all FM/operational property issues within New York, and ensuring that any significant issues are captured within the provision of periodic/exception reporting to the Head of Property-Americas
  • Managing and ensuring accurate reporting on the delivery of projects in NYC, ensuring that all projects are completed within budget and programme and resolving/escalating issues as required to get things back on track
  • Working closely with the Head of Property-Americas to managelease events, contract renewals and footprint flex – with particular focus on smaller office locations
  • Multi-task and manage multiple priorities simultaneously (from strategic through to operational)
  • Experience in developing strategies and policies within a similar environment/sector
4

Skills For Head of North American Property Operations Resume

  • Closely managing real estate expenditure for the New York portfolio, highlighting initiatives to reduce cost wherever possible
  • Providing accurate metrics as required for the quarterly management report and any other reports for senior stakeholders, within both Property Services and other LSEG business units
  • Strong communication, supervisory, and organizational skills
  • Real Estate project delivery in terms end to end management of office fit-out programmes (from design conception through to staff relocations)
  • Operational experience in the management of both hard and soft services (including M&E, fabric/measured term, catering, cleaning, security, energy/utilities, etc)
  • Up to date knowledge of health & safety and other compliance-related legislation
  • Excellent communication, interpersonal and leadership skills and the ability to influence and persuade others through demonstration of management and leadership capabilities
5

Skills For Senior Manager, Property Operations Resume

  • Numerical and commercially astute, with sound understanding of procurement, tendering and supplier management
  • Confidence and ability to work autonomously and with a high level of attention to detail
  • Good communication and documentation practices by using basic computer skills and office software such as Outlook email, MS words, Excel, Power Point, CMMS, etc. is critical
  • Successful management of complex stakeholder relationships in a similar environment
  • Able to work independently, as part of multiple teams and as a leader of a team
  • Able to flex interpersonal style and approach to meet the needs of the recipient
6

Skills For Director of Property Operations Resume

  • Is calm, credible and inspires confidence, has experience of working in a similar environment, understands when they need to ‘roll their sleeves up’ and when they need to work at a more strategic level - and can do both
  • Is open-minded, curious, keen to learn and willing to share experience, knowledge and information
  • Able to multi-task and manage multiple priorities simultaneously (from strategic through to operational)
  • Numerically competent and commercially astute, with sound practical understanding of procurement, tendering and supplier management
  • Wants to be part of a team and is prepared to invest time effort and energy in making the team successful
  • Extensive operational management experience within a facilities/property management environment of which 5 years were in a senior management role in a similar type of organisation
  • Real Estate project delivery in terms of end to end management of office fit-out programmes (from design conception through to staff relocations)
  • Integrity: Reliability, Dedication and Commitment, Responsibility and Ownership, Trust
  • Partnership: Teamwork, Collaboration, Relationship Management, Co-operation, Flexibility
7

Skills For Surplus Property Operations Manager Resume

  • Excellence: Professional Behaviour, Proactive, Communicative, Positive Attitude
  • Agreement and management of training & development requirements of all direct reports, liaising with HR as necessary and ensuring that recommendations reflect property Services’ overall approach and strategy
  • Monitoring of work and activity conducted by contractors/suppliers on Property Services’ behalf, and compliance with any procedures set out in respect of verification/sign-off relating thereto
  • Prioritize workgroup goals, to define and delegate responsibilities
  • Participates in the development of tenants’ Emergency Operations Procedures
  • Represents the client with respect to service requests and the management of the clients’ properties
  • A highly developed sense of tact and diplomacy
8

Skills For Property Operations Assistant Resume

  • Manage and supervise a team
  • Participate as a team player in a fast paced real estate environment
  • Work on multiple projects simultaneously, be a self starter and motivate subordinates
  • Obtain Secret Level security clearance (where required)
  • Project management, direction of and co-operation in projects (in co-operation with Corporate Services London) as well as coordination with London functional teams
  • Liaise on behalf of the Firm with the building’s Landlord(s) and maintain a solid rapport
  • Manage the Firm’s leasehold agreements to ensure that space requirements are aligned to the BU’s needs. Co-ordination of space plan/CAD updates in line
  • Administration of leased office space and development of a workplace strategy (space planning, office design, move and changes) in close coordination with London Strategic Planning Team and local senior management
  • Responsible for assisting the Director of Security in facilitation and management of the property’s Lost and Found system via MS-Shift and other programs
9

Skills For Supervisor, Property Operations Resume

  • Designing training programs to include handouts, flyer’s, signs and presentations detailing program requirements and service. Designing and conducting presentations and informational sessions for customers
  • Performs a variety of building maintenance tasks. Complete projects requiring light carpentry, carpentry repair, minor building repairs and assists with the upkeep of the buildings. Works with in-house technicians and carpentry contractors as a team when assigned
  • Preventive, corrective and predictive maintenance, daily mechanical room inspection and troubleshooting and providing corrective solutions to complex HVAC system failures
  • Ensures that properties are maintained to the standards established by the Facilities Manager, for all physical aspects of buildings, systems, and grounds
  • Monitors to ensure that all systems are maintained in good working order: mechanical systems and equipment, heating, plumbing, electrical, fire protection, and fixtures
  • Directing the installation and repair of all electrical, mechanical and architectural systems throughout the facility to insure safety and efficiency
  • Directing outside contractors, communicates with city officials and inspects quality of work by staff
10

Skills For Dir Property Operations Resume

  • Responding and coordinates responses to guest calls and emergency situations. Interviews, trains, supervises, counsels, schedules and evaluates staff
  • Completes minor repairs to systems and equipment including, but not limited to: mechanical, electrical, heating, plumbing, carpentry components, and appliances
  • Participates in performing building inspections, preventative maintenance, and monitoring of environmental programs
  • Monitors building DDC systems to ensure proper building function
  • Coordinates the work of outside contractors
  • Managing the functionality and safety of the facility, including the physical building/s, mechanical equipment, electrical system/s, heating and cooling systems and life safety systems in accordance with local, state and federal laws and regulations
  • Assigning work, supervises staff and verifies and documents the completion of all routine maintenance and repairs in the property maintenance management system

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