Program Technical Manager Resume Sample

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Buford Jacobi
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Work Experience

Lead Technical Program Manager
08/2015 - PRESENT
Phoenix, AZ
  • Create, prioritize, communicate, maintain, and execute product roadmaps
  • Be a champion of project execution excellence and establish team metrics for that excellence; including a consistent, regular process for assessment and improvement
  • Demonstrated analytical and quantitative skills to use hard data to back up hypotheses. Ability to clearly communicate data insights to others
  • Ensure the most efficient use of resources and technologies
  • Work with all the stakeholders to assemble project teams, assign responsibilities, identify appropriate resources needed, and develop schedules to ensure timely completion of projects by meeting project milestones
  • Roadmap Development – Ongoing assessment of technical enablement needs and continuous introduction of and enhancements to technical enablement initiatives
  • Categorize and prioritize technical enablement, technical methodology, and technical skill needs based on both short-term and long-term organizational impact
  • Work with SMEs (both internal and external) to capture knowledge and real-world experience to be delivered within enablement initiatives and programs
  • Manage cross-functional platform programs by working with development teams, business teams as well as external partners
Manager, Technical Program Manager
01/2012 - 04/2015
Dallas, TX
  • Interface with Engineering and Product teams for project requirements and scope
  • Tech industry experience and 2+ years of program management experience
  • Communication, organization, management and people skills
  • Knowledge of software and hardware development processes
  • Experience working with external technology vendors and partners
  • Demonstrated critical thinking capabilities
  • Technical Program Management experience in a related industry, including hands-on management of large, cross-functional software efforts
  • Understand Facebook’s strategic and competitive position and deliver products that are recognized best in the industry
  • Help monetization teams understand cross dependencies with efficiency, performance, and quality efforts
Global Technical Program Manager
05/2008 - 10/2011
San Francisco, CA
  • Make your tech stack transparent with great datasets, reporting and documentation
  • Ability or experience to work at scale, and with 24x7 product engineering teams
  • Provide visibility to program status (key decisions, dependencies, issues, risks, metrics, etc.) on an ongoing basis. Ensure data is collected to appropriately inform decision making for mitigating risks and resolving issues
  • Seek to continuously grow by proactively seeking and embracing constructive feedback. Provide the same level of feedback to colleagues to encourage an open and collaborative culture
  • Monitor and resolve end-to-end process for things like: repeating pain points/sticking points, blockers. Build plans and mitigations to address pain points to ensure the alacrity of the cloud and/or program
  • Thorough understanding of enterprise software development processes and lifecycle; ability to adjust and apply this knowledge in a dynamic environment using Agile methodologies
  • Outstanding organizational, communication, interpersonal, relationship building skills conducive to collaboration; able to work well in a cross-functional, matrix management environment consisting of software engineering, infrastructure, product management, and business operations
  • Meet frequently with product, engineering and business stakeholders to develop a deep understanding of their business processes and needs


Wittenberg University
2003 - 2008
Engineer's Degree in Computer Science

Professional Skills

  • Own and manage customer directions in speech interfaces, defining the vision for the voice experience and unfailingly delivering in the customer’s interest
  • Proven data analysis, problem solving and project management skills
  • Articulate, professional posture, excellent written and verbal communications skills
  • Able to influence, negotiate and inspire others in a matrixed environment Excellent organization, planning skills, and attention to detail
  • Proven ability to operate effectively and autonomously across multiple teams in situations of extreme ambiguity, with only high level direction
  • Experience as a Business Analyst (BA) and/or Developer in engineering software environment strongly desired
  • Strong technical credentials, with experience of managing technical and operations teams

How to write Program Technical Manager Resume

Program Technical Manager role is responsible for software, purchasing, finance, database, procurement, security, shipping, architecture, planning, reporting.
To write great resume for program technical manager job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Program Technical Manager Resume

The section contact information is important in your program technical manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Program Technical Manager Resume

The section work experience is an essential part of your program technical manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous program technical manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular program technical manager position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Program Technical Manager resume experience can include:

  • Experience in developing and presenting technical demos
  • Experience compiling and presenting business & technology options, backed by data & experimentation, to decision makers
  • At least two years of software engineering, data science, or systems engineering experience
  • Experience as a program manager in a lead position shipping products in the consumer space
  • Experience managing teams
  • Experience with project and issue tracking systems

Education on a Program Technical Manager Resume

Make sure to make education a priority on your program technical manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your program technical manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Program Technical Manager Resume

When listing skills on your program technical manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical program technical manager skills:

  • Excellent organization, planning skills, and attention to detail
  • Enable effective teamwork, communication, collaboration and commitment across multiple disparate groups with competing priorities
  • Good working knowledge/experience of/with Lifecycle Processes and applied disciplines and processes
  • Experience in business domains such as supply chain management, logistics, dangerous goods, food safety, and trade compliance
  • Experience in hiring, managing and growing technical teams
  • Experience building processes, managing programs, and driving schedules

List of Typical Experience For a Program Technical Manager Resume


Experience For Lead Technical Program Manager Resume

  • Experience building roadmaps, release plans, project plans with a thorough understanding of dependency management
  • Experience delivering projects in large-scale, distributed production systems and 24x7 production operations
  • Identify, assess, track and mitigate issues and risks at multiple levels and maximize resources for the greater good of the customer
  • Coaching TPMs on how to utilize/manage internal and external resources
  • Understanding of development processes and best practices
  • Contribute towards ongoing streamlining and scaling of processes
  • Work with the engineering and product leadership teams to ensure they are fully engaged in strategic and tactical planning decisions
  • Build a project team. Manage team member performance, including employees, contractors, offshore teams and sub-project managers
  • As a TPM, engineering or product leader

Experience For Manager, Technical Program Manager Resume

  • Review AWS Academy curricula to help ensure accuracy of learning content
  • Monitor the team’s development velocity and facilitate the resolution of risks and blockers
  • Ownership of all technical, budgetary and schedule aspects of those projects. Determine and evaluate the regulatory requirements (spectrum, aviation, ISP, Telco, etc.) in target markets
  • Lead data warehouse or other Teradata solution implementation projects of moderate to high complexity, or a collection of multiple smaller projects
  • Manages complex program administration. Maintains project plans and related documents. Coaches and manages sub-project managers in their project administration
  • Coordinate quality assurance audits with senior program managers, PMOs, and other members of the team
  • Manage a team of cross-functional Technical Program Managers
  • Guide development of project schedules based on product requirements, technical challenges, and business needs
  • Manage communication within and between the research, software, hardware, systems team and NPI team

Experience For Technical Program Manager, Amazon Alexa Resume

  • Engage with cross-functional teams to identify constraints, dependencies, risks/issues, and to deliver global projects
  • Identify resources needed and work closely with the team leads to maintain full visibility of multiple projects, ensuring resource gaps are addressed efficiently
  • Working with teams to leverage external resources
  • Experience leading cross-functional teams to deliver complex projects iteratively with multiple dependencies and constraints, in a highly dynamic and agile environment
  • Interact with executive leadership, engineering, product management and multiple stakeholder teams to define and deliver complex projects
  • Able to communicate highly technical problems and solutions at all levels from engineer to partner to C-level executives
  • Lead the launch activities of the consumer-focused apps and games strategy and vision supported by internal and external analysis
  • Create, maintain and disseminate project and program information to stakeholders

Experience For Global Technical Program Manager Resume

  • Manage the execution of product launch plans and measure and analyze product performance in the marketplace for opportunities to innovate, improve customer experience and increase adoption
  • Manage the full end-to-end AWS Academy instructor accreditation process including relationship management, facilitating, tracking, reviewing and following-up on all elements of the instructor accreditation process through to completion
  • Establish impactful relationships with AWS Academy educators as the local support contact and mentor
  • Educator community engagement and curator
  • Deliver webinars to AWS Academy educators to provide curriculum and technology updates

Experience For Snr Technical Program Manager Resume

  • Monitor the AWS Academy educator forum and ensure questions are responded to within agreed SLAs
  • Partner with the product and engineering lead(s) to ensure the teams roadmap and backlog priorities are maintained to enable a smooth agile development process and minimize blockers
  • Manage changes with product manager(s) and engineering leads
  • Monitor the team's development velocity and facilitate the resolution of risks and blockers
  • Collaborate with product manager(s) and engineering teams to ensure epics and user stories are clearly defined and properly phased to facilitate timely delivery of functionality
  • +6 years of Program/Project Management and/or Scrum Master experience in a high-tech company
  • Lead communication and solution delivery with cross-functional operating teams
  • Demonstrated experience driving Agile software development with engineering, quality assurance, and other functional teams (Marketing, Training, Customer Service, etc)

Experience For Technical Program Manager, Vudu Resume

  • Excellent written and spoken communication skills, including the ability to present complex concepts and/or plans to both engineering and non-engineering stakeholders
  • Full product lifecycle management experience, including user acceptance testing, launch, and end-of-life processes
  • Create an effective communication plan covering various stakeholders across GBS and Business units
  • Contribute to platform capacity planning, verification exercises, and budgeting
  • Comfortable presenting to internal groups and leadership team members
  • Lead cross-functional teams to successfully deliver initiatives supporting various Business units

Experience For Avionics Technical Program Manager Resume

  • Lead cross-functional teams to implement global IT programs for infrastructure, network, cybersecurity, end user management and applications/system architecture and back office systems to support various Business units
  • Design, Develop and Maintain a detailed work breakdown of tasks to be accomplished for the initiative and ensured that tasks are getting accomplished on time and within budget
  • Design, refine and reduce the ongoing costs of operational processes
  • Report on status of platform scalability and security to executive management and act quickly and decisively to resolve customer-impacting issues
  • Drive improvement projects that span both domestic and international development teams within Amazon
  • Responsible for budget and expense control for program and strategic alignment of program to business unit objectives

Experience For Agile Technical Program Manager Resume

  • Acts as program team leader for material change to programs after approval
  • Develops progress and status reports
  • Ensure the company’s IT investment budget is applied to system enhancements that align to corporate strategic initiatives and provide the highest return on investment
  • Experience building or deploying into Colo Data Center including project management of network infrastructure deployment
  • , networking engineering, systems engineering background and demonstrated excellence

Experience For Growth Technical Program Manager Resume

  • At least two years of software engineering or systems engineering experience
  • Strong leadership of people, tasks, and resources in a dynamic environment
  • Planning of complex projects having significant cross-dependencies
  • Thriving working in diverse teams
  • Managing the day to day operational tasks of the Cloud Security & Compliance team
  • Setting up continuous improvement feedback loops and metrics
  • Data , networking engineering, systems engineering background and/or basic understanding of networks and - operations
  • Responsible for determining necessary staffing for projects and working with key partners to deliver successful outcomes

Experience For AWS Academy Technical Program Manager Resume

  • Work with Engineering in planning and problem solving exercises of technical nature
  • Successful results leading (not managing) teams of 8-10 professionals
  • Manage the company’s business case approval process for IT investments while complying with corporate Finance approval standards and guidelines
  • Lead regular meetings between cross-functional business and IT teams to review new IT program requests (intake), assess business purpose and benefits, and ultimately determine overall business priority
  • Demonstrated technical project management and planning skills and experience
  • Strong understanding of networks and datacenter operations
  • Experience as a program manager in a lead position shipping products in the consumer space

List of Typical Skills For a Program Technical Manager Resume


Skills For Lead Technical Program Manager Resume

  • Experience developing and delivering on large-scale, cross-functional technical programs in support of business goals
  • Experience working with technical concepts and new ideas with technical employees and discussing tradeoffs and realistic outcomes
  • Experience managing complex technology projects including scope, schedule, budget, quality, along with risk and critical path management
  • Experience leading customer-facing launches
  • Use your depth in spoken language understanding technologies to drive investments in accuracy and end-to-end voice experience quality

Skills For Manager, Technical Program Manager Resume

  • 5+years experience managing complex technology projects
  • Direct experience in managing high traffic, high volume “big data” systems at the level of billions of transactions
  • Exposure to large-scale systems and experience writing code
  • Release management or Engineering experience
  • Experience managing complex technology projects
  • Proven track record of building innovative software solutions
  • Experience in a related industry, including hands-on management of large, cross-functional software efforts
  • Software product development experience (EX: C++, Java, XML, messaging protocols, and Web Services)
  • Experience with SQL and a scripting language like Python

Skills For Technical Program Manager, Amazon Alexa Resume

  • Experience with speech recognition or natural language processing
  • Highly technical and hands-on software engineering experience
  • Experience of risk management, business risk analysis and making complex business/risk trade-off recommendations and decisions
  • Triage production bugs, design fixes, and prioritize remediation
  • High level of initiative, passion, and desire to create a world-class user experience for customers

Skills For Global Technical Program Manager Resume

  • Relevant work experience in internet-related program and/or technical product management in a software applications environment
  • Experience in electronic module applications or development, or feature development in automotive or closely related
  • Proven track record of delivery on complex projects that require coordination across a large number of dependencies
  • Experience in the robotics, tech or order fulfillment
  • Hiring: Execute on the hiring plan and build a world-class team
  • Find the opportunities for multiplying innovation across different customers, leading advances into science and data representations

Skills For Snr Technical Program Manager Resume

  • Drive implementation of new speech recognition or natural language processing platform improvements spanning multiple teams
  • Technical fluency; comfort discussing or diving deep on technology concepts, schedule tradeoffs and new opportunities with technical team members
  • Comfortable presenting to an executive audience and commanding large, diverse cross-functional teams in a composed, poised and professional demeanor
  • Business Strategy: Explore and define the Amazon Robotics organization strategy for designing, manufacturing, deploying, maintenance and continuous improvement of international Fulfillment Centers
  • Own the design and prioritization decisions for a domain of customer-facing features

Skills For Technical Program Manager, Vudu Resume

  • Willingness to share agile experiences and learning’s with other teams to help teams improve
  • Experience as a technical program manager with a track record of delivering complex software features and releases on time, with high quality
  • Proven track record of influence with a diverse set of functional disciplines (e.g., Engineering, QA, Customer Service)
  • Manage the release processes from end-to-end, communicating across teams to ensure successful, consistent deployments
  • Own the accuracy of speech recognition and natural language understanding within a domain of features
  • Work for a company that’s a recognized leader in the cloud computing space
  • Be involved in the fast growing, big data space – learn from the experts
  • Fast learner, capable of rapidly assimilating the environment and needs to progress the objectives

Skills For Avionics Technical Program Manager Resume

  • Amongst other things, ability to work with on cross-functional site infrastructure projects in a matrix organization covering a range of areas
  • Anticipate bottlenecks, provide escalation management, anticipate and make trade-offs balancing the business needs vs. technical constraints
  • Managing complex, cross-functional technology products, projects or programs
  • Track record of successful consumer-facing mobile product or program launches
  • Smart about choosing between fast and right
  • Leadership: Serve as the leadership point of contact for AR satellite teams based in the EU and Japan
  • Escalation Management: Serve as the primary leadership point of contact for escalation management for international FCs. Ensure that all the relevant processes are scaled for the international FCs and if there is any failure in these processes, serve as AR’s leading POC

Skills For Agile Technical Program Manager Resume

  • Change Management: Design and implement the change management strategy for international FCs. Partner with the VP and Senior Ops Directors to manage change and new product introduction across the international FC network
  • Performance: Partner with the senior Amazon Fulfillment leaders to drive best practices for managing international AR FCs and bridge the performance gap across them
  • Product Management: Gather international FC specific requirements and work with the AR Product Management group to prioritize these requirements into the delivery roadmap
  • Executive Presence: Serve as AR’s ambassador and key contact for the senior leadership teams across the various Amazon organizations in Europe
  • Support metric review meetings with executives and key stakeholders
  • Seamlessly adapt information for use by scientists, software engineers, product managers, and executives

Skills For Growth Technical Program Manager Resume

  • Work on a disruptive product that’s still in its very early stages
  • Have direct impact on hundreds and thousands of users of AWS database services
  • Technical program management leadership
  • Exhibits strong software development qualities including the ability drive creative and innovation solutions to complex problems, good technical judgment, clear communication, engagement and teamwork, and can drive quality
  • Proficiency in a major European language such as German
  • Experience with professional software engineering practices & best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, deployments, and operations

Skills For AWS Academy Technical Program Manager Resume

  • Experience in product development (including service architectures and object-oriented programming) - Multiple cycles of hand-on program management (or technical product management) of multi-team projects throughout the lifecycle from planning through execution to release
  • Experience in technical program management, systems architecture or systems administration
  • Solid foundation in service-oriented and web-service technologies to be able to understand service inter-dependencies and drive towards technical solutions for multi-tiered systems
  • Mobile and/or e-Commerce product development experience
  • Industry experience coupled with an MS or PhDin a relevant field
  • Fluency in two or more European languages highly desired

List of Typical Responsibilities For a Program Technical Manager Resume


Responsibilities For Lead Technical Program Manager Resume

  • Analyze program worthiness by comparing financial metric information such as Net Present Value, Payback, Internal Rate of Return and others
  • Conduct financial after-action reviews on targeted IT programs and present those findings to IT/Business Governance Director and senior management
  • Maintain a thorough understanding of the tactical and strategic business objectives of the company and have the ability to effectively communicate these to all levels
  • Able to influence, negotiate and inspire others in a matrixed environment
  • Manage large and medium Cloud Security projects including development of creating and maintaining the work plan, tracking and escalating issues, and creating and presenting weekly status reports
  • Identify required project resources, communicate and receive commitments from project sponsors, and initiate purchasing and procurement activities

Responsibilities For Manager, Technical Program Manager Resume

  • Develop and communicate milestones and timelines for all assigned Cloud Security projects
  • Manage internal, external and cross-functional project resources to complete tasks and initiatives
  • Ensure internal alignment across all key stakeholders
  • Applies advanced principles, theories and concepts to problems and initiatives at hand
  • Flexible personality comfortable in a dynamic, high-intensity environment

Responsibilities For Technical Program Manager, Amazon Alexa Resume

  • Manage a team of cross-functional hardware Technical Program Managers
  • Demonstrated bias for action with strengths in issue-resolution, ability to work in a deadline driven work environment, attention to detail, and ability to multitask
  • Experience in working with preferably three or more of these verticals: Enterprise Architecture, Project and Program Management, Systems Requirements, Network, Security, End User Computing, Infrastructure, Systems Design and Delivery, Quality Assurance and Production Support
  • Demonstrated experience in managing large programs like Data Center Consolidations, Disaster Recovery Management, Network Globalization, End User Management Globalization, Migrations applications to Cloud based environments
  • Experience as an Engineer, Development Manager or Technical Program Manager
  • Excellent written and verbal communication skills with the ability to present complex technical information in a clear and concise manner to a variety of audiences and a strong track record of delivery of large, cross-functional initiatives

Responsibilities For Global Technical Program Manager Resume

  • Conceptualize complex interrelated applications and system platforms, as well as the ability to communicate those systems to non-technical team members and business partners
  • Experience managing program schedules, budgets and communications
  • Very innovative individual with excellent bias for action
  • Program management experience in IT Infrastructure
  • Experience in management of complex technology infrastructure deployment projects
  • Deal with ambiguity, multi task with constant prioritization and work backwards from customers requirements is key in this role to be successful
  • Experience as a lead or manager

Responsibilities For Snr Technical Program Manager Resume

  • For senior levels) of large IT project management experience
  • Track record of complex and creative problem solving, relationship management, and the desire to create and build new processes
  • Crisply communicate with stakeholders including senior leadership
  • Basic understanding of networks and operations
  • Build relationships, and influence other teams to meet goals

Responsibilities For Technical Program Manager, Vudu Resume

  • CMMI and related applied capability models in software development environments
  • Education/Experience: B.S., MS/M.B.A. desirable; 10+ years of related experience, specifically Security, Engineering Operations, Product Lifecycle processes, project leadership
  • Multi-technology project management
  • Negotiation to win/win
  • Lead the scoping, planning, and implementation of Teradata Shared Service programs. Responsible for program development and risk assessment, including but not limited to defining goals and objectives, identifying program requirements, resource requirements, program budget, program risks and the translation of business requirements into specific deliverables

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