Program Specialist Resume Sample

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Dulce Ernser
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Work Experience

Program Specialist
05/2017 - PRESENT
New York, NY
  • Managing the student and course records on the University’s computer system
  • Implement all components of programs offered including
  • Supervising of participants
  • Maintain adequate programs supplies
  • Act as the liaison between the Gardena-Carson Family Y, Y USA, schools, corporate and other community partners
  • Demonstrate the 4 YMCA characters values of Honesty, Caring, Responsibility and Respect, in all dealings with members, guests, volunteers and fellow staff
  • Lead and train staff and volunteers
  • UpholdYMCA policies for safety, supervision, mandated reporting and risk management.Resumes Accepted Until6/30/2016
Senior Program Specialist
06/2014 - 01/2017
Boston, MA
  • Manage Association’s ECE programs on a path of continuous quality improvement, supporting the strategic growth of the Association’s ECE programs
  • Provide quality control for all documentation in the Recruit’s shipper packet
  • Organize and coordinate projects and events
  • The position works with hospital social workers and DCS Specialists assisting with cases involving children at Tucson Medical Center
  • Respond to reports as appropriate involving children at Tucson Medical Center
  • Respond to questions from professionals and others regarding DCS processes
  • Provide training to DCS field offices as appropriate
Marketing Program Specialist
06/2007 - 03/2014
Phoenix, AZ
  • Interacts with customers and clients to provide general assistance, to gather and supply information to complete tasks, and to respond to routine inquiries either in person, by telephone, by e-mail, or by correspondence
  • Administers details associated with application processing. Oversees promotional mailings. Process applications to include screening for eligibility and completeness. Prepares coding, data entry and verification of applicant information. Assists program managers in forwarding applicant files for review by sponsor and/or review panels
  • Administers administrative details associated with participants’ activities including processing stipend, tuition and travel payments, and travel arrangements. Monitor progress of participants and respond to administrative inquiries from participants
  • Coordinates and performs administrative support activities for a major program or program segment. Establishes priorities and schedules tasks and activities based on program objectives and milestones
  • Administers details associated with application processing. Process applications to include screening for eligibility and completeness. Prepares coding, data entry and verification of applicant information
  • Inclusion and Collaboration(I&C) program
  • Interacts with participants, reviewers, laboratory coordinators, and program sponsors to gather and supply information necessary to complete a wide variety of administrative tasks. Provides assistance and responds to inquiries from program sponsors, the public, university faculty, and program participants
  • Incumbent receives general supervision. Instructions are received at the beginning of projects and work is generally reviewed at the completion of the assignment. Incumbent has a high level of autonomy when handling daily recurring tasks


Northern Illinois University
2001 - 2006
Bachelor's Degree in Education

Professional Skills

  • The work is primarily sedentary, in an office setting performed at a desk. The work requires some standing, bending, walking and light lifting during the performance of work
  • Strong organizational skills, attention to detail, collaborative approach to working with others, and strong communication skills
  • Demonstrated organizational and interpersonal skills, excellent communication and English language skills
  • Excellent communication skills (written/verbal) with strong presentation and facilitation skills with the ability to interact all levels of leadership
  • Arranging afternoon workshop details (Interviewing skills, Physical Exam skills)
  • Detail oriented, with strong organizational skills, demonstrated ability in strategic planning, ability to manage multiple assignments, and meet deadlines
  • Organized and self-directed, with strong project management skills and the ability to manage competing priorities and deadlines

How to write Program Specialist Resume

Program Specialist role is responsible for interpersonal, organizational, computer, microsoft, technical, analytical, health, software, public, leadership.
To write great resume for program specialist job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Program Specialist Resume

The section contact information is important in your program specialist resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Program Specialist Resume

The section work experience is an essential part of your program specialist resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous program specialist responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular program specialist position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Program Specialist resume experience can include:

  • Strong organizational skills: highly adept at multi-tasking, problem-solving and prioritizing tasks
  • Strong project management skills with the ability to balance multiple competing priorities
  • Skill in communicating efficiently and effectively both orally and in writing with a variety of people both internally and externally
  • Excellent computer skills required, including Microsoft Office, Excel and PowerPoint, WRIKE, Salesforce, LMS (Cornerstone), Qlik
  • Excellent interpersonal skills, including the ability to interact with all levels of employees and the public
  • Good problem solving, facilitation and negotiation skills

Education on a Program Specialist Resume

Make sure to make education a priority on your program specialist resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your program specialist experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Program Specialist Resume

When listing skills on your program specialist resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical program specialist skills:

  • Demonstrated strong interpersonal skills and the ability to effectively interact with a diverse group of constituents
  • Strong project management skills including organization, ability to set priorities, and manage time effectively with frequent interruptions
  • Effectively demonstrate negotiation and facilitations skills
  • Good verbal/written communication skills as well as ability to interact effectively in a team environment with diverse groups of people
  • Good communication skills, demonstrate effective spoken and written communication
  • Intermediate PC skills, proficiency in MS Word, PowerPoint and Outlook with advanced skills in Excel

List of Typical Experience For a Program Specialist Resume


Experience For Senior Program Specialist Resume

  • Strong organizational, project management, problem solving, leadership and excellent customer relationship skills
  • Writing skills are critical, as well as verbal/presentation skills
  • Excellent communication skills, writing, proofreading and speaking
  • Excellent verbal and written communication skills that allow for building relationships and appropriately representing the program
  • Strong business writing skills to assist in development of clear, concise documents and presentations
  • Strong interpersonal skills and the ability to create trusting relationships
  • Strong organizational skills with outstanding attention to detail
  • Strong customer relationship management & presentations skills
  • Demonstrated computer skills with willingness to learn

Experience For Supervisory Program Specialist Resume

  • Multitasking and problem skills
  • Planning and organizational and time management skills are required
  • One year of experience in a higher education setting, including knowledge and experience working with educational programming
  • Experience with project management concepts, including project charters, scheduling and planning projects and successful completion experience
  • Skill in organizing, multi-tasking, and prioritizing
  • Demonstrated experience securing and managing grants $1,000,000+
  • Intermediate to advanced computer skills using Microsoft Office products, including the Internet
  • Exceptional attention to detail, and organizational and meeting planning skills

Experience For Marketing Program Specialist Resume

  • Skill in establishing and maintaining effective work relationships with co-workers, TPWD staff, and work related contacts to include regulatory staff
  • Skill in developing effective techniques for evaluating agency programs
  • Interpersonal skills including tact, patience and courtesy
  • Prior experience providing outreach services for homeless persons desired
  • Experience and demonstrated passion for working with diverse faculty and staff and community partners
  • One year experience with patient experience or employee engagement in a healthcare position/setting
  • Strength and solution based interviewing skills

Experience For Academic Program Specialist Resume

  • Procedural documentation/ writing skills
  • Communications skills (listening, oral, written, facilitation, presentation)
  • Develops partnerships with internal clients (including efficient cross-functional collaboration) to effectively support programs
  • Effectively communicate with students, faculty, staff and administrators regarding the evaluation process
  • Conflict resolution skills using professional diplomacy and innovation
  • Become an expert in the data collection and certification processes and work closely with engineering teams to execute effectively
  • Strong and effective communication , both orally and in writing, with attention to detail
  • Computer skills including familiarity with data entry and Microsoft Office required
  • Coordinate student support services, such as tutoring, student success workshops, and various basic-skills mini-courses

Experience For Dshs Workfirst Program Specialist Resume

  • Mission Advancement: Accepts and demonstrates the Y's values. Demonstrates a desire to serve others and fulfill community needs
  • Collaboration: Works effectively with people of different backgrounds, abilities, opinions and perceptions
  • Skills: interpersonal, communication, logical reasoning, problem solving, organization, ability to work with limited supervision
  • Able to standardize and effectively train personnel on new procedures / policies
  • Work effectively with colleagues, donors, and government officials. Ability to work occasional evenings and weekends
  • Enterprise experience with 2 or more years of project management experience
  • In Customer Service/Call Center environment experience or system management experience required

Experience For Operations Program Specialist Resume

  • Effectively communicate in a professional manner in both verbal and written formats
  • Proven experience in data management, statistical analysis and visualization software (e.g., Excel, SPSS, Tableau, NVivo)
  • Project Management Skills - Project Leader or Team Lead
  • Advanced development of project management and negotiation skills
  • Prior experience with the development of program promotional correspondence, presentations and information
  • Work politely and effectively with people of diverse backgrounds required
  • Analytical skills and attention to detail required
  • Communicate positively, effectively, and professionally both verbally and in writing

Experience For DCS Program Specialist Resume

  • Experience building test and learn plans that continuously improve program engagement and effectiveness, with a heavy focus on lead generation initiatives
  • Strong team orientation with the ability to be flexible with time and manage multiple priorities simultaneously
  • Effectively gauge project duration, deliver on deadline and within budget, and manage a high-volume workload
  • Apply interpersonal skills
  • Marketing or Branding experience

Experience For Assistant Program Specialist, Phn Resume

  • Understanding and experience with social media’s role in sales funnel creation
  • Training or experience in Microsoft Word, Excel and Access
  • Skill in identifying, researching, locating, assembling and disseminating information to accomplish tasks
  • Skill in examining and evaluating operations and developing data operating strategies, systems, and procedures
  • Experience using or prescribing land management tools such as prescribed fire, selective thinning, grazing etc.
  • Skill in interpreting, analyzing and presenting data
  • Proven ability to think strategically, ensuring that both creative and critical thinking are incorporated into strategy making
  • Experience in Corporate IT Training with some understanding of certification, University programs and Authorized Training Partners
  • Experience creating and teaching computer classes, as well as providing individual computer assistance to adults of all ages and levels of education

Experience For Project / Program Specialist Resume

  • Operates a complex Imaging Computer system engaged in processing clinical imaging data and teleradiology information
  • Five years experience with on-the-ground conservation planning and implementation, partnership building, and/or grant writing
  • Related writing experience in writing and editing on assignment under deadlines
  • Skill in interpreting, analyzing and explaining organizational policies and procedures
  • Experience developing and providing training and technical assistance

Experience For Housing Program Specialist Resume

  • Be creative regarding effective means of relaying information and improving current processes
  • Five years experience in wildland fire management to include writing, reviewing, and critiquing prescribed burn unit plans and area fire management plans
  • Experience building partnerships and maintaining working relationships with NWCG partner agencies and organizations
  • Assesses educational needs of CHDP nursing staff and establishes training priorities
  • Delivers and promotes effective education and outreach opportunities in Nebraska using both traditional methods and technology to reach increasing audiences
  • Experience leading and facilitating meetings
  • Previous experience performing in-depth data analysis related to Emergency Management programs and/or implementing tools in support of such programs
  • Skill in developing and achieving program goals and objectives

List of Typical Skills For a Program Specialist Resume


Skills For Senior Program Specialist Resume

  • Interact well with others, good phone communication skills, good communication and people skills, professional demeanor
  • Excellent written communication skills (as demonstrated via the applicant’s resume and cover letter)
  • Excellent organizational skills -- able to prioritize work and manage time and multiple projects simultaneously
  • Proven technical, prioritization, and critical thinking skills
  • Strong organization and project coordination skills and the ability to prioritize tasks
  • Flexibility and excellent prioritization skills
  • Excellent PC skills including strong knowledge of MS Office Suite and VISIO
  • Strong interpersonal communication skills, including writing and speaking
  • Management skills based on several years of experience, including people development and team building

Skills For Supervisory Program Specialist Resume

  • Excellent organizational and project management skills. Ability to manage situations with tact, diplomacy, understanding, and fairness
  • Excellent conflict resolution and problem-solving skills
  • Analyze operations and develop effective plans and methods for providing services. Ability to speak and write effectively
  • Excellent organizational skills and attention to detail; adept at multi-tasking
  • Excellent organization skills – an eye for detail and nothing left to chance
  • Excellent technological skills, including social media
  • Solid computer skills, including Excel, PowerPoint, Word

Skills For Marketing Program Specialist Resume

  • Word processing; spread sheets; ability to multi-task; excellent organizational and interpersonal skills
  • Excellent communication skills, including spoken and written communications
  • Possess strong research skills, including the ability to collect, compile, and analyze facts, draw conclusions, and recommend solutions
  • Strong research and analytical skills; ability to process large amounts of information and analyze its importance in informing OSF programs and strategies
  • Excellent technological skills, including digital communications security
  • Experience communicating effectively with the public and/or media

Skills For Academic Program Specialist Resume

  • Direct service or advocacy activities which provide such individual with experience and skills in working with individuals with disabilities; or
  • Skills and experience in working as a member of an interdisciplinary team
  • Prioritize and organize work effectively to meet sensitive deadlines
  • Excellent verbal and communication skills and the ability to illicit information from members through telephone contact
  • Strong computer skills (MS Office applications)
  • Have strong internal and external customer service skills
  • Excellent analytical (data driven) and project management skills
  • Strong written/verbal communication and interpersonal skills, with the ability to make presentations and lead small-group discussions

Skills For Dshs Workfirst Program Specialist Resume

  • Team player with strong negotiation and organizational skills
  • Effective analytical and PC skills are required
  • Have very strong organizational skills
  • Good verbal and written communication skills and able to interact with Directors and Sr. Directors, as well as various internal business owners
  • Demonstrated written and verbal communication skills, including editing and public speaking

Skills For Operations Program Specialist Resume

  • Skill in communicating effectively with diverse audiences, both verbally and in writing
  • Assume personal responsibility for all outcomes; makes effective and timely decisions; and learns how to effectively use technology
  • Strong documentation and data entry skills
  • Strong general office skills, with high proficiency level in Microsoft Word, Outlook, Excel, and PowerPoint
  • Attention to detail, excellent time management and multi-tasking skills
  • Excellent problem solving, customer service, and time management skills
  • Handle multiple tasks, work independently, problem solve, and possess effective time management skills
  • Attention to detail with excellent organizational and communication skills
  • Know how to effectively manage multiple projects, priorities, and tasks

Skills For DCS Program Specialist Resume

  • Excellent computer skills; ability to learn new programs quickly
  • Strong office software applications skills
  • Excellent interpersonal, organizational and time-management skills
  • Detailed oriented with effective time management skills
  • Demonstration of strong computer skills, knowledge of software, internet search, and database management,
  • Demonstration of strong written and oral communications skills
  • Strong organizational, participation and facilitation skills
  • Strong strategic/big picture thinking and problem solving skills

Skills For Assistant Program Specialist, Phn Resume

  • Solid project management, planning and organizational and problem solving skills with exceptional attention to detail
  • Possess strong organization & time management skills and be able to manage multiple projects & interruptions
  • Outstanding project management, problem-solving and marketing program skill; experience managing the productivity of external vendors
  • Utilizing customer service skills to respond to questions, concerns, and other feedback from training participants, other staff, and managers
  • Managing programs and staff through knowledge and skills in the organization
  • Presenting Information and ideas clearly and effectively, both orally and in writing

Skills For Project / Program Specialist Resume

  • Business experience including 2+ years of management consulting (eg. in consulting centers of excellence) experience
  • Leadership skills, including visionary, pro-active, productive, self-starting, positive thinking, and assertive
  • Experience of providing services in academic counseling, post-secondary career planning and placement, or related experience
  • Skill in organizing and prioritizing workload
  • Demonstrated experience generating and delivering creative solutions
  • Experience of creating strong sales & marketing integration
  • Marketing experience at a Digital Agency, Technology Brand, Ad Tech or a Technology Publisher; Ideally 2+ years of Digital Marketing Experience
  • Demonstrated experience in gathering and documenting system requirements, design and analysis
  • Demonstrate experience working in and fostering a diverse environment and commitment to do so as a faculty member at VCU

Skills For Housing Program Specialist Resume

  • Problem-solving and appropriate decision-making skills
  • Leadership skills: visionary, pro-active, productive, self-starting, positive thinking, assertive
  • 18 - 36 months of experience in early childhood programs or professional development systems and experience delivering training to adults
  • Skills in decision-making and problem solving
  • Demonstrated experience in leading or collaborating with multi-functional teams to develop and implement organizational directives and procedures
  • Exceptional problem solving skills and ability to work independently and make informed decisions in day-to-day work
  • Skill in identifying habitat management, research priorities and opportunities

List of Typical Responsibilities For a Program Specialist Resume


Responsibilities For Senior Program Specialist Resume

  • Leading the development and implementation of complex operational procedures including developing test plans/acceptance criteria, creation/delivery of classroom-style training, and documentation
  • Work effectively under pressure and with changing or competing priorities
  • Strong communications skills – able to communicate to all levels of the organization
  • Strong computer skills (Office 365, Jive and SharePoint)
  • Effectively prioritize, coordinate, and complete multiple simultaneous activities
  • Demonstrated high-level written and oral communication skills
  • Demonstrated problem-resolution skills

Responsibilities For Supervisory Program Specialist Resume

  • Marketing skills including social media
  • Apply critical thinking skills in rendering solutions to various issues
  • Extraordinary organizational skills, including development of project timelines, resource assignments, Gantt charts, etc
  • Communicate both orally and in writing in order to effectively manage Congressional briefings and hearings
  • Demonstrated self-starter with ability to meet deadlines while managing multiple priorities

Responsibilities For Marketing Program Specialist Resume

  • Knowledge of SQL or basic programming skills required
  • Skill in implementing effective and efficient work protocols
  • Advanced computer skills including Word, Excel, Access, PowerPoint, Cognos, Tableau
  • Monitor, analyze, and evaluate the effectiveness of projects or programs including resources to ensure that services are provided in a cost effective manner
  • Effectively manage business, vendor and solution provider relationships and can work cross-functionally with other teams
  • Superior interpersonal, team building, and relationship building skills
  • Analytical, financial and quantitative thinking skills required
  • Communicate effectively to a wide variety of clientele
  • Intermediate to advance skills in Excel. Ability to align strategic vision to tactical initiatives

Responsibilities For Academic Program Specialist Resume

  • Three to five years of prior administrative support experience for an executive level position
  • Skills in interpersonal relations and working with the public
  • Prioritize tasks, maintain confidentiality, and exercise good judgment in a dynamic, fast-paced environment
  • Uses knowledge of program to determine gaps in basic skills necessary to matriculate successfully into the technical college programs
  • Able to manage work-load and deadlines, flexibility and multitasking skills
  • Organized; strong project management ability; self-directed on work initiatives; strong attention to detail
  • Experience applying state and federal laws and regulations relevant to older Texans. --Experience maintaining and tracking high volumes of data

Responsibilities For Dshs Workfirst Program Specialist Resume

  • Good eye for design and a solid understanding of branding
  • Communicates effectively both in writing and orally, program objectives, plans, and outcomes
  • Demonstrate a spirit of hospitality & service with a strong desire to assist others and solve problems
  • Analyzing situations and adopting an effective course of action
  • Conducting appropriate evaluation methods to measure the effectiveness of training
  • Teaching experience in formal and informal settings
  • Tracking program’s progress and help build tools to evaluate effectiveness and challenges
  • Managing the CBIO or others' appointment calendar, scheduling appointments according to the CBIO's priorities
  • Measuring program effectiveness

Responsibilities For Operations Program Specialist Resume

  • Experience interviewing, investigating, compiling information, and documenting decisions
  • Highly skilled in researching, processing large amounts of information, and analyzing its importance in informing OSF programs and strategies
  • Serve as key coordinator to bring external ideas into the business – through tracking, prioritizing and escalating ideas to the business
  • Experience working in paperless system or using imaging
  • Experience working in a paperless environment and using imaging
  • Experience developing resources, budgets, and marketing plans for educational programs and in acting as a liaison with the community
  • Skill in logistics and planning, scheduling, and organizing meetings
  • Experience using Digital Marketing tools including but not limited to: Google AdWords, Google/Adobe Analytics, Marketo, Eloqua, Salesforce
  • Skill in interpreting, analyzing and explaining policies and procedures

Responsibilities For DCS Program Specialist Resume

  • Multi-tasking; setting priorities and timelines; meeting deadlines
  • Excellent understanding sales needs, customer’s buying cycle, demand generation and analysis
  • Comfort and experience working in an external facing capacity (eg. phone calls)
  • Provide instructional leadership and support to teachers and administrators by modeling effective teaching within the classroom
  • Use independent judgement for troubleshooting competing priorities and schedules
  • Researches duty rates on goods to be imported, by using the HTS and Ruling Library
  • Experience making eligibility determinations using regulations, policies and procedures
  • Two years of experience interacting with clients, customers or the public in a social service, customer service or problem resolution setting
  • Three (3) years’ experience with Business Objects or similar products used for developing and maintaining business intelligence and analytic reports

Responsibilities For Assistant Program Specialist, Phn Resume

  • Experience writing and giving presentations
  • Experience creating and collecting statistics on programs or projects
  • Experience developing and/or implementing programs with youth
  • Skill in evaluating the content of new regulations and develop approaches and strategies for minimizing impact throughout the concurrence process
  • Experience in health care analysis, data mining, testing, and implementation
  • Professional or personal experience in overcoming barriers like those confronting participants

Responsibilities For Project / Program Specialist Resume

  • At least one year of experience in managing staff and directing projects
  • Experience with handling and/or caring for live animals
  • Experience using PHP 5, javascript, jQuery and MySQL database administration within the CAKEPHP Framework Library and other scripting software
  • Experience developing and maintaining data collection systems
  • Experience developing and maintaining web-based systems

Responsibilities For Housing Program Specialist Resume

  • Experience working with diverse students from entry to graduation within a high volume setting
  • Skill in applying knowledge of financial systems and applications, including PEGASYS/Momentum
  • 1a. Skill in working with IT products and applications, including administrative and human resources applications
  • Study, analyze and recommend effective means of improving organization and operating procedures
  • Skill in analyzing and presenting technical data
  • Experience developing and executing detailed direct mail and email acquisition campaigns
  • Skill in monitoring/assessing performance of individuals or organizations

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