Performance Manager Resume Sample

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Rossie Kemmer
955 Darrick Bypass,  Dallas, TX
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Work Experience


Performance Manager
12/2017 - PRESENT
Philadelphia, PA
  • Define and implement Digital performance strategies that align with marketing /stakeholders requirements and business objectives
  • Provide actionable insights & recommendations to optimize digital platforms conversion and increase Digital ROI (incl. cross-channel personalization use cases & programmatic, Search SEO/SEA)
  • Drive the relationship with GAFA on a daily basis to provide new and innovative solutions, new measurement opportunities & data analysis
  • Support RBUs and knowhow transfer and ensure proper implementation
  • Define & deploy measurement strategies & framework
  • Support cross-channel personalization and Digital Customer Journey Improvement through actionable recommendations
  • Lead digital attribution modelling to evaluate effectiveness of touchpoints in the User Journey
  • Lead DMP activation and user profiling
Digital Performance Manager
04/2015 - 11/2017
Dallas, TX
  • Lead Social Listening & Monitor eReputation
  • Ensure delivery of meaningful and actionable cross channel digital KPI dashboards
  • Support consistent and agile digital performance communication (RBUs, CMMs & NML)
  • Continuously monitors and manages productivity to achieve targeted GP% goals and other financial and operational objectives
  • Supervise employees including monitoring extension or completion of assignments, addressing problems or concerns of employees, coaching, counseling, and taking corrective action with employees. Terminate employees when appropriate. Additionally, has the responsibility for supervising other internal Staffmark employees
  • Owns Performance – MI production, analysis, presentation of data, financial settlements, reports for all optimization, contract, technical (solutions) and service performance
  • Creates global performance presentation toolbox to ensure consistency and accuracy
  • Partners with Deployment Manager, Regional Operations Managers and Global Group Manager
  • Leads and oversees a team of Analysts to ensure delivery of reporting and production of contractual KPI performance
Service Performance Manager
09/2010 - 02/2015
Boston, MA
  • Recommends opportunities and challenges to the Optimization team and Client
  • Support the Transformation for the initial 12-18 months with a focus on project management, including implementing the new processes developed during the transformation as well as establishing all reports, KPI’s and governance around them
  • Post transformation, be responsible for performance reporting across all P&SM functions including benefits tracking, project manage special projects including identify and implement continuous improvement initiatives and drive consistent processes across P&SM
  • Act as an advisor to P&SM leadership with impact across the department and provide background, recommend options, and continuous improvement in service delivery, program review and department performance measurement
  • Be an expert on Performance Measurement and Evaluation and also support Business Planning and Reporting mandated deliverables
  • Participate in strategic business planning with P&SM leadership to align procurement with the corporate goals and business unit plans
  • Provide direction and leadership to a team of Performance Analysts blending continuous improvement, project management, change management, and communications

Education


Lawrence University
2005 - 2010
Bachelor's Degree in Statistics

Professional Skills


  • Customer focus · Excellent communication skills · Results orientation · Problem solving and troubleshooting · Self-managing and decision making · Planning and organising · Team player
  • Skilled in leading and developing people – strong people management skills required, with proven ability to lead, motivate and develop highly technical team
  • Excellent facilitation and interpersonal skills; team-oriented, collaborative leadership skills and ability to lead colleagues informally
  • Proven project management skills; experience in business systems and process planning
  • Excellent stakeholder management skills that can help ensuring energy efficiency constantly gets a high priority with internal as well as external stakeholders
  • Excellent written and oral communication skills, strong attention to detail, high levels of numeracy, and an analytical mind-set
  • Microsoft Office skillset with exceptional analytical and data expertise; Advanced Excel, Outlook, and PowerPoint skills

How to write Performance Manager Resume

Performance Manager role is responsible for interpersonal, analytical, leadership, powerpoint, analysis, training, excel, planning, development, organization.
To write great resume for performance manager job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Performance Manager Resume

The section contact information is important in your performance manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Performance Manager Resume

The section work experience is an essential part of your performance manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous performance manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular performance manager position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Performance Manager resume experience can include:

  • Ensure trained and skilled Performance staff are available to support the needs of the department, including facilitate the effective use and integration of improvement best practices
  • Strong written skills as well as verbal skills, and the ability to present information in a clear and professional manner
  • Strong business partnering experience with the ability to build good working relationships as well as being a team player
  • Very strong skills in representing information in a clear and understandable way
  • Strong communication and collaborating skills
  • Strong analytical skills and ability to solve complex problems with data

Education on a Performance Manager Resume

Make sure to make education a priority on your performance manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your performance manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Performance Manager Resume

When listing skills on your performance manager resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical performance manager skills:

  • Effective, influential and excellent presentation skills (including to large audiences and senior audiences)
  • Excellent communication and collaboration skills, ensuring effective co-operation between internal IT Service Desk teams and external ones
  • Good influencer with strong presentation and coaching skills
  • Demonstrated ability to effectively prioritize and execute tasks under time pressure
  • Strong analytical and consulting skills (e.g., critical thinking, problem solving, decision making, and influencing )
  • Good performance planning experience and strong with managing large quantities of data and extracting insight from it

List of Typical Experience For a Performance Manager Resume

1

Experience For Digital Performance Manager Resume

  • Excellent analytical and data analysis skills (resource/workload planning, performance reporting, forecasting, etc.)
  • Good digital performance planning experience and strong with managing large quantities of data and extracting insight from it
  • Good interpersonal skills and an ambassador for driving process optimisation and change 
  • Telecoms industry experience with excellent working knowledge of Telco BSS and OSS systems
  • Manage financial and human resources effectively to meet CN and P&SM business plan objectives
  • To ensure all accounts/groups are effectively ‘launched’ through the pre-launch process into positive position
  • Working experience either in Engineering, Project Management, Product management, Operations, Procurement, Bids, Sales, or Finance
  • Driving Metric Meetings and responsible for improving the customers’ experiences
2

Experience For Senior Performance Manager Resume

  • Creating presentation packs to demonstrate performance start points and uplifts after coaching
  • Providing solid direction on all aspects of campaign management across paid search, social, and display for two major finance brands
  • Mining Industry Experience, specifically related to Mine Sites
  • Builds strong interfaces between the Functions, including Operations, Support Functions (HR, Purchasing), Sales and Technical Resource teams and Marketing
  • Experience working in analytical roles within Operations, Manufacturing, Supply Chain, and/or Planning
  • Experience of leading and developing a Sales team through coaching
  • Proven track record in embracing and utilizing BP Common Processes, best practices, and sharing with peers
  • Experience working with and managing relationships with Digital and Marketing Agencies
  • Skill in researching, analyzing and resolving customer inquiries
3

Experience For Service Performance Manager Resume

  • Experience aligning strategic and business planning with reporting, evaluation, and performance measures
  • Demonstrated ability to develop Key Performance Indicators and a reporting system that meets business needs and allows for informed decision making
  • Demonstrate a topline understanding of other Sky products performance and learning to shape future upgrade plans
  • Problem solving and wise decision making – able to analyse, identify root cause and solve problems for key stakeholders with strong business partnership
  • Experienced in people management and leadership, team performance coaching and mentoring
  • Experience with operating under an Operating Management System (OMS)
  • Experience in managing an operating budget
4

Experience For Organizational Performance Manager Resume

  • Knowledge and experience of performance monitoring and in working with others to drive performance improvement
  • Experience of working in an engineering design environment
  • Project management experience, including working cross functionally and with a variety of workgroups
  • Experience with data related programming (ie: SAS/SQL) and statistical and quantitative analysis and modeling
  • Broad mining industry knowledge and a strong understanding of dealer operations is required
  • Proven track record of safety leadership including a history of actively influencing the safe operations of 3rd-party contractors
  • Experience managing a team and producing results across a number of team members
5

Experience For Global Performance Manager Resume

  • Previous work experience in catering/ hotels/ hospitality or food manufacturing industry
  • Reasonable experience in Digital Marketing, utilising best practices, methodologies and technologies
  • Familiarity and understanding of CMS HCC Risk Adjustment coding and data validation requirements, as well as HEDIS
  • Skill in organizing and coordinating work assignments
  • Experience of tracking and managing service performance
6

Experience For Industrial Performance Manager Resume

  • Experience of building Partner relationships including senior leadership engagements
  • Build tracking tools for global reporting of key performance metrics with input from regions and priority markets
  • Demonstrable experience of working in a complex operational IT environment
  • Keep abreast of internal and external trends and make recommendations to better align with evolving business priorities
  • Provide expert guidance and deliver strong advisory best practice consulting within the Quality Management domain
  • Review work orders and outstanding repairs or conversions to determine work priority
  • Marketing experience in both traditional and digtial areas
7

Experience For Project Performance Manager Resume

  • Manage of the benchmarking, verification and validation of A(SP) capability and capacity
  • A successful track record of leading a team, with a strong management style and the ability to motivate, influence, negotiate and performance manage
  • Experience of meeting client and company targets
  • Coordinate internal benchmarking to drive prioritization of work at a global and regional level
  • Build and maintain strong working relationships intra/external to BG
  • Experience managing in a unionized environment, an asset
8

Experience For Operational Performance Manager Resume

  • Work in a team with a good sense of leadership, including multiple departments in a fast-paced environment
  • Team working: always put the team first, support those I work with and help to build the effectiveness of my team to achieve the best results
  • Experience of driving timely delivery from others
  • Experience of engaging with Highways England or similar client
  • +6 years of experience in managing continuous improvement and transformation initiatives
  • Experience managing a systems software and/or performance team
  • Progressive and successful experience in retail automotive management OR in a combination of the following
9

Experience For CBS Performance Manager Resume

  • Medicare Stars Rating experience
  • Professional training delivery and/or development experience
  • Experience with various virtual training platforms (Adobe Connect 9, Cisco WebEx, etc.)
  • Deep experience with metrics, reporting, data visualizations
  • Experience presenting to high-level managers, groups and One-on-One
  • Experience of report production from a recognised CAFM system. Preferably Maximo, however system specific training can be provided
10

Experience For System Performance Manager Resume

  • Experience directly managing preowned operations
  • Experience and confidence in working in fast paced Operational, Agile or DevOps environments
  • Experience developing product and service propositions in Energy and Financial sectors
  • Demonstrated understanding of dealership operations (past employment in a dealership at a management level)
  • Experience of working within a Pharmaceutical, Healthcare or FMCG environment

List of Typical Skills For a Performance Manager Resume

1

Skills For Digital Performance Manager Resume

  • Work closely with other disciplines within the region utilizing strong communication skills to articulate priorities relating to the LTE network performance
  • Demonstrating strong interpersonal and influencing skills to achieve goals without direct control over resources
  • Strong communication skills - ability to translating complex data into key messages and presenting to internal and Client stakeholders and counterparts
  • Strong problem-solving, communication, relationship building and presentation skills
  • Demonstrated analytical and problem solving ability with the skills to interpret and present complex data to all levels of stakeholders internal and external
  • Excellent knowledge and experience on complex projects planning & proven track record
  • Proven Team Management experience with strong coaching methodology
  • Strong analytical skills and ability to work with data and reporting
2

Skills For Senior Performance Manager Resume

  • Have effective communication skills, including the ability to write call reports and follow-up/visit summary letters
  • Strong communication & collaboration skills, including internal and external stakeholder relationships
  • Excellent IT skills and working knowledge of Microsoft Office applications
  • Excellent quantitative and analytical skills, with the ability to translate into high level analysis for management review
  • Excellent customer service skills, with the ability to work with both internal and external customers
  • Strong presentations skills using powerpoint
  • Strong interpersonal skills and customer-focused
  • Demonstrated ability to communicate effectively with suppliers and a diverse range of internal organizations via all methods of communication
3

Skills For Service Performance Manager Resume

  • Previous management experience of funded programmes within the Skills/Employment Sector or other Government Funded programmes
  • Strong verbal and written communication skills in both official languages
  • Self-driven individual with excellent interpersonal skills
  • Strong project management skills. Ability to organize and structure complex large projects and lead cross-functional teams towards execution
  • Critical thinker, strong organization skills, ability to summarize findings from data, curiosity to deep dive on root cause of trends
  • Excellent MS Office skills, specially Excel and PowerPoint
4

Skills For Organizational Performance Manager Resume

  • Effective negotiation and conflict management skills to achieve win/win outcomes wherever possible
  • Good communication skills – spoken and written, both English and Bahasa
  • Good communication, negotiation and influence skills
  • Strong analytical skills and inquisitive mind, with the ability to proactively create and enhance process flows, documents and improvement plans
  • Strong collaboration skills and ability to build relationships
5

Skills For Global Performance Manager Resume

  • Exceptional communication skills, strong customer service orientation, and the ability to collaborate across many levels in the organization and with clients
  • Outstanding skills in the areas of relationship building, leadership, and communication
  • Mining Industry Experience is essential, and site experience is highly desirable
  • Outstanding relationship management capabilities, interpersonal, and communication skills
  • Auditing the skills of our resources
  • Demonstrated financial knowledge of business planning and budget management with experience in analysing and reporting of business performance
6

Skills For Industrial Performance Manager Resume

  • Solid experience in digital marketing with in-depth understanding of paid search, performance display, and social advertising
  • Demonstrated experience leading people with responsibilities specific to training, guidance, and coaching
  • Demonstrated financial knowledge of business planning and budget management with experience in analyzing and reporting of business performance
  • Experience in presenting data analytics, trends and providing effective solutions. (MBR, QBR, and YER format)
  • Demonstrated ability to manage multiple projects simultaneously, problem solving and adjusting priorities to meet deadlines and requests
7

Skills For Project Performance Manager Resume

  • Superior interpersonal, relationship building, influencing skills
  • Extensive experience working within a multi-national desirable, with 10+ years working experience
  • Solid experience of management accounting and performance management, with understanding of the overall business environment
  • The gravitas to stand up for what is right, winning people over with your expert influencing, negotiation and facilitation skills
  • Leadership skills, including the ability to motivate and empower teams and foster collaboration
  • Significant related senior management experience with proven success in providing strategic leadership and advice to the executive level
  • Exceptional presentation skills and ability to synthesize complex plans into clear messaging
  • Advance skills in Microsoft Office including but not limited to Word, Excel, Outlook, and PowerPoint
  • Refined strategic, investigative and critical thinking skills to discover new ways to engage providers and solve for the unknown to drive improvements
8

Skills For Operational Performance Manager Resume

  • Strong commercial focus and experience in managing budgets
  • Program management, product management, or other relevant business experience including 1+ years managerial experience
  • Exceptional listening skills, with the ability to detect problem/risks
  • Prior experience in Performance Transformation programs desirable, including cost optimization
  • Extensive analytical, problem–solving, organizational, and interpersonal skills
  • Competent Excel and PowerPoint skills (reports, pivot tables), making data-driven recommendations
  • Provide any mentoring or development needed to ensure efficient and effective execution of work in a cost effective and productive manner
  • Demonstrated experience in digital marketing strategy and management
9

Skills For CBS Performance Manager Resume

  • Solid knowledge of online marketing tools and best practices with experience in Google Analytics, Google Tag Manager & DMP set up
  • Experience in social media analytics, user experience, design thinking, visual and motion communication
  • Well-developed networking, influential and interpersonal skills to gain support, gather and distribute information
  • Constructively challenged, and influence by effectively interfacing with staff from all disciplines
  • Experience of building deep / strong relationships across the partners
10

Skills For System Performance Manager Resume

  • Advanced level of MS Office skills
  • Proven strength and experience in negotiation and influencing of varying corporate levels without direct oversight or control
  • Proven Expert level experience in Excel including complex formulas, pivot tables and charts
  • Highly numerate, analytical and commercially-minded individual with advanced Visio, Excel and PowerPoint skills
  • Proficiency with PC software applications is mandatory with skills in MS Access, Excel and PowerPoint
  • Ideally dialler experience along with multi-channel sales experience (web chat & online) in a target-driven B2B environment

List of Typical Responsibilities For a Performance Manager Resume

1

Responsibilities For Digital Performance Manager Resume

  • Assertive with strong planning and organizational skills
  • Strong communication skills with a talent for making the complicated simple
  • Strong business sense and market analysis skills
  • Capability development: Ensure capabilities (Organizations, Resources, Skills & Methods) to leverage the effective use and deployment of DaMaWay tools
  • Has strong organisational skills
  • Bachelors with 8 - 10 years of relevant working experience or Masters with 6+ years of relevant working experience in a strategic function
  • Effectively Lead on internal/external service related audits
  • Developing strong partnerships with client stakeholders to propel key projects, improve ways of working, and develop a deep understanding of their business
  • Ensuring delivery provides meaningful experiences for our learners and delights our employer clients
2

Responsibilities For Senior Performance Manager Resume

  • Promoting continuous optimisation of the accounts and constantly seeking ways to improve campaign activity and marketing effectiveness
  • Experience in team management and/or mentoring and coaching others
  • Manages team to improve and optimize the customer experience on the site while maintaining brand integrity and upholding site standards
  • Thrive in a fast-paced environment and handle multiple competing priorities, while maintaining attention to detail
  • Build and develop strong working relationships with customers and all users at all levels from Dealer/Owner/Decision Maker on down
  • Experience managing in a large Task Order driven environment
3

Responsibilities For Service Performance Manager Resume

  • Experience in the shipping industry on operations and fuel efficiency subjects
  • Practical and recent sailing experience is big advantage
  • Good access and understanding to modern IT technology
  • Analytically and conceptually strong mind set, energetic and independently working
  • Experience in a manufacturing or digital industry
  • Perform shop audits to ensure Axalta equipment is in good working condition, Axalta products are used correctly, and SOPs are in compliance
4

Responsibilities For Organizational Performance Manager Resume

  • Have proficient paint shop technical knowledge or demonstrate the ability to be a willing learner
  • Ensure strong linkage with and support of client’s leadership team where they see the value we bring and our efforts to continually improve
  • Built the agenda (subjects, prioritization, timing)
  • Good understanding of audience behaviours online
  • Experience with CRM & marketing automation desirable
  • Articulate digital activity in a simplified and effective manner to senior management including C-Level / Board
5

Responsibilities For Global Performance Manager Resume

  • Fully supports any other data analysis or tasks to ensure company’s objective are reached and business force effectiveness are enhanced
  • Experience in a technical field
  • Strong drive with an urge to make a difference 
  • Demonstrable experience of setting and delivering strategic agendas (Desirable)
  • Demonstrable experience of understanding and reporting of KPI data to internal and external customers (Desirable)
  • Experience in logistics management roles (Desirable)
  • Technology knowledge / experience would be helpful though is not a pre-requisite for this role
  • Liaise with stakeholders to identify priorities, obtain additional information, facilitate review and follow-up on agreed actions
6

Responsibilities For Industrial Performance Manager Resume

  • Leading, developing, & motivating a team of two channel-specific Specialists to drive high performance and professional growth
  • Managing a team consisting of EVP-5 and EVP-6
  • Capturing of follow on works resulting from compliance/statutory maintenance/inspections
  • Inspiring, confident, persuasive manner, talent in dealing with colleagues and client personnel on different levels
  • Tracking and driving the performance of Team Leaders
7

Responsibilities For Project Performance Manager Resume

  • Supporting advisors in their glide path following induction
  • Providing strategic insights on what is happening in the client’s industry, with consumers, and competitors
  • Understanding of general and digital marketing concepts, language, and objectives
  • Persuading and influencing,
  • Using methods provided to closely monitor system ‘red flags’/emergencies with clients and take immediate action
  • Understanding of Facebook Ad products
  • Acting as a point of contact for our clients Operations Supervisor
8

Responsibilities For Operational Performance Manager Resume

  • Taking responsibility for Risk Assessment and Health & Safety Management
  • Working on BCD Travel assignments and operational functions in conjunction with account management
  • Understanding of the full stack of Facebook's business products
  • Planning and organisation assessment: Creation of a results grid detailed responses, average by subject, by MPU, transversal
  • Understanding the latest trends in digital technology
  • Working in a dynamic and complex environment in an international company
  • Influencing various Caterpillar Business Divisions to develop the correct new products and services to meet the mine’s current and future needs
  • Driving and leading Service Assurance team’s excellence, process improvements and efficiency intiatives
9

Responsibilities For CBS Performance Manager Resume

  • Ensuring daily operations of Service Assurance team are maintained in cost and resource utilization efficient manner
  • Ensuring compliance of all teams to approved technical procedures and management of the Company’s Integrated Management System
  • Ensuring that paperwork is completed in a timely and accurate manner
  • Facilitating advisor workshops to enhance knowledge on new products/services
  • Holding calibration sessions with groups of Advisors/Team Managers to share best practise
  • Working with the Head of Outbound to design and implement an engagement plan and execute this
  • Working in collaboration with the Team and Operations Managers to identify advisors in the lower quartiles and assisting those advisors on ways to improve
  • Collecting verbatim quotes from our top Customers and translating into actionable metrics
  • Creating those metrics and building them into web-based dashboards in Tableau
10

Responsibilities For System Performance Manager Resume

  • Designing and building mobile analytics for our top executives
  • Writing and communicating success stories and narratives to be delivered across the Market Area
  • Creating and maintaining business processes in Business Process Management tools
  • Driving automation of data sources working side-by-side with our Ericsson Group Analytics team
  • Understanding of multiple different IT environments and how complex services are architected
  • Facilitating Blitz performance improvement sessions focused on the most critical Customer issues
  • Marketing pay practices analysis covering all deAM product areas (Exec / Traditional AM/ Alts/ Coverage / Business Support)

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