Manager Performance Resume Sample

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Lurline Franecki
380 Jacobs Garden,  Dallas, TX
+1 (555) 772 4157

Work Experience

Manager, Performance Management
02/2018 - PRESENT
New York, NY
  • Lead the design and implementation of a comprehensive performance enablement measurement framework
  • Responsible for the development of an organizational performance enablement dashboard for SVP+ leaders with input from Performance Management and Inclusion SMEs
  • Establish and track KPIs for initiatives that build diverse teams and drive high-performance
  • Keep abreast of internal/external benchmarks in order to bring quality of insight, recommendations and specialized techniques to the work
  • Work with team to establish clear performance targets to measure, assess and communicate visible progress
  • Partner with stakeholders to generate insights from data that support key business initiatives in service of performance and inclusion
  • Develop comprehensive executive reports for the Bank’s Inclusion Council that highlight insights, trend analysis, and a narrative from data
Manager Performance Improvement
08/2015 - 12/2017
Chicago, IL
  • As the strategy lead for HR Rapid Lab, accountable for defining data requirements, assimilating data from various sources and conducting modelling to assess impact of initiatives
  • Optimize ROI of diversity recruitment initiatives based on insights from metrics and best practices
  • Responsible for establishing standard reports for a variety of stakeholders using Success Factors and other reporting tools
  • Seek out opportunities to enhance and automate existing reports and dashboards
  • Provide project management support for broader Performance & Inclusion and HR Analytics initiatives
  • Prioritizing and managing workload effectively within the team
  • Coaching and performance support of the team, partnering with team members to develop individual growth and skills development plans
Manager Performance Management
12/2008 - 07/2015
San Francisco, CA
  • Primary point of contact for Stakeholders providing regular updates regarding their teams’ delivery program including risks and risk management approaches
  • Effectively lead the team in influencing cross functional teams to deliver highest level of quality on all deliverables within committed timeline and scope
  • Monitor and manage adherence to and quality of analytics and deliverables, providing line of sight to team workload both current and near term
  • Portfolio Compensation and Performance management
  • Lead process improvement and skills development initiatives for the larger team
  • Actively lead/contribute to the creation of business cases and financial forecasts to prove the viability of new initiatives, including data collection and analysis, process mapping and redesign, and potential operational efficiencies
  • Leads building and creating a positive, open and transparent culture
  • Supervise staff in the Performance Improvement department (up to 10 direct reports)


University of Phoenix - Minneapolis / St. Paul Campus
2002 - 2007
Bachelor's Degree in Business

Professional Skills

  • Excellent interpersonal skills written communication and presentation skills
  • Strong analytical & problem solving skills and demonstrated ability to be highly creative in formulating solutions
  • Good written and verbal communication skills, moderate organizational, analytical, planning, and facilitation skills
  • Demonstrated strong organizational, interpersonal, and problem solving skills
  • Strong commutation skills – has demonstrated ability to work in a virtual matrix organization
  • Excellent communication and presentation skills and strong influencing and facilitative abilities
  • English – excellent writing and verbal communication skills (high level of visibility and exposure with senior management)

How to write Manager Performance Resume

Manager Performance role is responsible for development, presentation, english, analytical, leadership, coaching, integration, retail, finance, training.
To write great resume for manager performance job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Manager Performance Resume

The section contact information is important in your manager performance resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Manager Performance Resume

The section work experience is an essential part of your manager performance resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous manager performance responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular manager performance position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Manager Performance resume experience can include:

  • Collaborate with the Patient Experience Office to link safety with patient experience
  • Experience in search engine marketing, online display advertising , social media and/or lead generation marketing
  • Coordinate with others to facilitate an environment that prioritizes patient and associate safety and high reliability
  • Communicate literature-based references for effective patient safety strategies within the organization
  • Demonstrate ability to engage associates and providers around improvement activities for patient safety
  • Retain/attract highly capable people, providing opportunities within GTO by sharing and interchanging resources for personal growth and career development

Education on a Manager Performance Resume

Make sure to make education a priority on your manager performance resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your manager performance experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Manager Performance Resume

When listing skills on your manager performance resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical manager performance skills:

  • Demonstrated leadership skills in facilitating and leading cross-functional teams
  • Proven experience developing and executing HR strategy that aligns with business priorities
  • Strong business communication, presentation and writing skills
  • Excellent relationship building skills and ability to influence without direct authority
  • Strong project management skills with the ability to initiate project plans and balance multiple and changing deadlines
  • Own development of your team members so they have industry-leading skills and experience

List of Typical Experience For a Manager Performance Resume


Experience For Manager, Performance Management Resume

  • Develop end to end change plans and project plans and effectively manage timelines and resources
  • Experience in developing, implementing or evaluating performance management systems within large, complex and multi-matrix organizations
  • Application Performance Monitoring (APM) Engineering experience managing solutions in development, QA, UAT through to production
  • Preferably experience servicing clients in the sectors of Mining and Resources, Oil & Gas, and Government and Public Sector)
  • Expertise drafting and finalizing executive level communications and materials, strongly desired
  • Experience supporting a large geographically dispersed business organization and working with virtual teams within a large organization
  • Experience creating and executing project management and change management plans
  • A self-starter with a proven tracker record and comfort with working through a variety of complex situations
  • Operate with an innovative and creative in a manner that emphasizes continual process improvements in reporting and analytical process

Experience For Manager Performance Improvement Resume

  • Experience leading teams
  • Experience in banking environment
  • Identify and track metrics to determine overall effectiveness
  • Meeting Facilitator to create oversight on projects and identification of new projects to drive the strategy deployment
  • Primary educator for EMMC Patient Safety Training and responsible for training all other educators who volunteer to teach
  • Addresses and reduces the fear of change by implementing a coaching culture with all employees
  • Develop and maintain thermal performance monitoring tools for ongoing assessment of the natural gas fleet thermal performance

Experience For Manager, Performance Improvement Resume

  • Lead a startup team of APM and CDN engineers via mentoring and coaching
  • Responsible for seeking and establishing future strategic project opportunities for the PI team
  • Coordinate patient safety education activities with risk management during investigation, review, and analysis of safety events
  • Build a superior, diverse and motivated team that leverages individual team member’s strengths while understanding weaknesses collectively
  • Perform daily and monthly calculation, reconciliation, control and outlier reporting of performance for assigned client’s portfolios, and benchmarks

Experience For Manager Performance Management Resume

  • Analysis for the divisional portfolio (including the Investment portfolio) requirements, and support for Finance Partners where necessary
  • Delivery of divisional and functional analysis and scenario modelling
  • Undertake portfolio balance sheet review including Fixed Asset movement analysis and Assets Under Construction control
  • Enable business leaders, Human Resources, and Talent Management through tools, information, training, resources, and technology
  • In media / marketing research, data analysis, or analytics
  • Collaborates with Leadership Development team to ensure integration and alignment of employee development planning with the performance process

Experience For Senior Manager, Performance Excellence Resume

  • Involve in enterprise competitive benchmarking of global peers performance in order to better calibrate RBC’s performance compared to peers
  • Serves as process specialist executing PM processes consistently and efficiently in support of assigned FSS business group
  • Communicate the status of pilots with internal stakeholders and provide training where necessary
  • Work with vendors and product management areas to establish required infrastructures, frameworks and process aligning with best practices
  • Lead the proliferation of APM tooling that integrates with on-prem and cloud-native applications
  • Manager project delivery, including supervision of staff and preparation of high quality project reports and deliverables
  • Assist project teams with data collection, analysis, and visualization, using tools such as MS Excel and/or Tableau to monitor, improve and sustain performance

Experience For Manager Performance Excellence Resume

  • As a manager of a dynamic working team
  • Leading process improvement education and workshops (e.g. LEAN, TeamSTEPPS, etc.)
  • Cultivate a culture of trust throughout the organization as a role model and leader through Patient Safety projects and education
  • Contribute to the content of EMMCs Patient Safety Oversight Committee and support the committee by updating the group on approved initiatives including the Education program
  • Develop and distribute Patient Safety tools and products
  • Design, develop, and provide Patient Safety education to all employees at EMMC

Experience For Manager, Performance Optimization Resume

  • Lead and Manage the Performance Improvement areas around Population Health, Medical Group Quality, and the Patient Safety Coach program
  • Lead, Manage, and Conduct Continuous Improvement Workshops for Patient Safety Initiatives
  • Responsible for managing and executing patient safety education and implementation programs including but not limited to Error Prevention training, Executive Safety Rounds, Safety Communications, New Employee Orientation, Root Cause Analyses, and Safety Coach activities
  • Supports System quality and clinical performance for patient safety initiatives as needed (EMHS Quality Council, Leadership Council, etc)
  • Conduct the AHRQ Hospital Patient Safety Culture assessments and distribute daily completion updates and distribute survey results to all front line leaders
  • Manage sensitive patient safety information in a professional manner and strive to achieve excellence in coworker communication and collaboration

Experience For Manager, Performance Services Resume

  • Support EMMC to meet National Patient Safety Goals
  • Participate as a dynamic team member of Performance Improvement Department
  • Fights status-quo and builds sense of urgency to change
  • Participates in the creation of a clear vision for performance improvement
  • Manage and take a leadership role in EY’s SC&O client engagements
  • Manage and take a leadership role in EY’s client engagements
  • Empower individuals to be responsible, accountable who have confidence and courage to challenge the status quo, probe, ask questions and make decisions
  • Oversee staff and review team’s daily and monthly deliverables
  • Provision of high complexity transactions

Experience For Manager, Performance, Culture & Engagement Resume

  • Technology development and implementation
  • Unique client requirements design and implementation
  • Manage client recovery efforts by understanding the requirements, gaps, and pulling in the necessary people to resolve the issues quickly and to the customers’ expectations
  • Assist in the design and requirements development of the Firm’s performance management processes including employee evaluation, ranking, manager tools/dashboards, and employee feedback tools
  • Manager for idea generation and management of ideas for innovation and process optimization in global Source Quality
  • Project portfolio management and input to Budget and finance oversight (contact)
  • Contact person and report specialist for the deployment of Instantis projects management tool in Source Quality
  • Collaborate with Platform and RDC business partners to identify Key Performance Indicators
  • Prepare plans and guidelines for review with business advisor

Experience For Manager, Performance Measurement Resume

  • Responsible for development of direct reports, via routine check-ins; identifying training needs; providing coaching/teaching; and ID’ing/advocating for professional development opportunities
  • Displays sensitivity to the “métier” of L’Oreal
  • At least ten years of increasing responsibility in Human Resources in two or more specialized Human Resources functions such as succession planning, performance management, assessment, or analytics & metrics
  • Experience leading cross-department, large scale, change management and organizational design/development initiatives
  • Comprehensive knowledge of process design, development and implementation within a complex environment
  • Analyze data gathered from diagnostic tools and Human Resource metrics
  • Build and maintain key relationships
  • Travel approximately 20%, domestically

List of Typical Skills For a Manager Performance Resume


Skills For Manager, Performance Management Resume

  • Strong analytical and PC skills with proficiency in MS Word, Access, Excel and computer systems
  • Authentic, professional and confident communicator able to influence through effective communication and presentation skills
  • Leverage your superior networking ability and relationship building skills to help win future work
  • Operates with a strong understanding of the business processes and value drivers for In Plan activities in order to develop actionable insight from the data
  • Analytical skills / critical thinking
  • Proven experience with automating APM instrumentation
  • Exceptional interpersonal communication and influencing skills

Skills For Manager Performance Improvement Resume

  • Deliver presentations; to communicate effectively and convincingly
  • Autonomous, decision maker able to effectively assess business and customer risks related to technical solutions
  • Work in a fast paced, dynamic environment and manage multiple projects through effective prioritization
  • Experience with Workforce Management (WFM) process and software including forecasting, scheduling, and real-time management required
  • Deep understanding of contract key performance indicator and reporting requirements. Ability to discover potential conflicts and to develop effective solutions
  • Manage competing priorities without compromising quality standards
  • Experience using LEAN Six Sigma tools and methodology when leading teams is required
  • Retail banking / sales / financial services experience that includes business
  • Experience with Quality Assurance programs and call recording and quality assurance management systems required

Skills For Manager, Performance Improvement Resume

  • Demonstrated understanding of regulatory requirements that impact Quality Systems
  • Relevant experience in financial planning and/or performance management
  • Consulting experience
  • Experience in Human Resources, Talent Management, or related consulting practices
  • Demonstrated achievement in managing large scale projects either geographically or functionally across an org
  • Hands-on experience and capability in working with both a represented and non-represented workforce
  • Familiarity and/or experience with Lean/Six Sigma methodologies – standard work, Process Mapping, Kaizen, etc
  • Strong analytic capability and application of complex problem solving techniques

Skills For Manager Performance Management Resume

  • Demonstrated proficiency with the following computer applications: Microsoft Office, Flowchart/Visio and Database Applications
  • Experience with analytics and reporting, preferably in HR analytics, data science, or business analytics
  • Experience analyzing large data sets to distill insights and connect disparate ideas into cohesive recommendations and executive presentations
  • Passion for driving exceptional customer experience
  • Experience with IP-based (premise, hosted or cloud-based) contact center solutions such as Interactive Intelligence, Genesys, Cisco) is required

Skills For Senior Manager, Performance Excellence Resume

  • Experience with IVR design, development and management required
  • Five years of progressively responsible experience providing consulting services to clients in the in Government and/ or Financial Services
  • Interest and experience in employee development and performance feedback
  • Healthcare quality improvement experience required
  • Project management or related management/facilitation experience required

Skills For Manager Performance Excellence Resume

  • Demonstrated ability to confront and creatively manage conflict
  • HR experience
  • Experience with implementation of data management processes and systems
  • Performance improvement tools, and industry best practices methodology experience
  • Global mindset, experience, and cultural awareness

Skills For Manager, Performance Optimization Resume

  • Evaluates possible projects and prioritizes appropriately based on impact and available resources
  • Working knowledge of work flow mapping
  • Working knowledge of the business environment inside a quality organization
  • Understanding of Bell Canada’s Network and Field Services processes would be a definite asset
  • Perform quality call quality monitoring and evaluation according to pre-defined quotas and thresholds, document and report activity on a periodic basis
  • Independent thinker capable of challenging status quo and thinking outside the box
  • Manage, coach and train junior staff, bringing them along the way and help build their understanding
  • Data analysis and PC software, including presentation software, spreadsheets, and Word processing
  • Facilitator for the development of goals and objectives and tracking of the existing initiatives

Skills For Manager, Performance Services Resume

  • Prepare goal setting training materials
  • Collaborate with organization senior management to assist in developing and implementing strategy to maximize spend against performance
  • Develops supporting instructional materials that enhance learning objectives
  • Coordinates all action plans relative to evaluating and onboarding new services, practices, or physicians
  • Maintain the global training system for Source Quality

Skills For Manager, Performance, Culture & Engagement Resume

  • Read, analyze and interpret detailed regulatory requirements for many operational functions including the Medi-Cal VFC program
  • Proficient in Microsoft Office applications and desktop publishing programs
  • Manage complex projects with working knowledge of project management methodology
  • Live a ‘people first’ culture and be driven by continuous challenge and learning
  • Proficiency in MS suite including MS Excel, PowerPoint, Project, and Visio
  • Lean Six Sigma Black Belt training required to be completed within one year of hire

Skills For Manager, Performance Measurement Resume

  • Develop and deliver goal setting materials
  • Provide status reporting as needed
  • Facilitates the delivery of basic, intermediate, and advanced Epic and other software training modules to physicians, management, and staff
  • Communicates with cross-functional teams for evaluation and successful onboarding of new practices
  • Thinks and participates in activities outside the scope of individual responsibilities, including ownership of multiple, complex, and/or high-profile projects
  • Rudimentary knowledge of EMR applications

List of Typical Responsibilities For a Manager Performance Resume


Responsibilities For Manager, Performance Management Resume

  • Take a leadership position to interpret performance data, external and internal factors in order to provide strategic recommendations that drive the business forward
  • Demonstrate a vast understanding of business case development, initiating and interpreting consumer insights, exhibiting strong analytical proficiencies and a strong grasp of marketing & sales fundamentals
  • Provides project planning and project management mentoring and leadership to other members of physician practices and other areas
  • Be the trusted APM advisor for monitoring initiatives by providing objective, practical and relevant ideas, insights and advice
  • Identify and document common themes/structures/tactics across highest performing clients
  • Participate and drive sales planning and business development
  • Co-develop business plans to deliver sales and revenue targets
  • Facilitates multidisciplinary teams to evaluate processes and systems and make recommendations to increase utilization, reduce costs, improve reimbursement, reduce denials, improve coding, improve customer satisfaction, and produce favorable clinical outcomes
  • Oversees, in collaboration with other departments, the development of actionable and reliable financial and operational reports, including practice-specific dashboards

Responsibilities For Manager Performance Improvement Resume

  • Oversees and coordinates the Physician Practice Internship Program
  • Holds cross-functional teams accountable to tasks and deadlines diplomatically
  • Acts as Epic Systems/Information Systems & Technology point of contact by facilitating resolutions of systems issues, coordinating communication of resolutions to key stakeholders, overseeing Epic and other implementations and upgrades for physician practices, directing departmental organization, and developing strategies to optimize utilization
  • Develops, coordinates, and maintains physician practice-related financial, quality, and operational projects and initiatives
  • Creates a high-functioning team motivated to deliver on project objectives and consistently looking for opportunities to improve processes and performance outcomes
  • Manage client recovery efforts by understanding the requirements, gaps, and pulling in the necessary people to resolve the issues quickly and to the customers expectations

Responsibilities For Manager, Performance Improvement Resume

  • Development of program success metrics and performance benchmarks to ensure they are solving business problems, collaboration with Analytics team for development
  • Identify and recommend customers for pilot programs, communicating directly with customers to encourage participation
  • Maintain positive relationship with customer through pilots to understand success drivers and identify opportunities
  • Offer up subject matter expertise, mentorship, leadership, and support as directed, to assist peers with training, knowledge transfer, and completion of their own project work
  • Identify best practices and drive client performance
  • Create best practice definition, criteria, and measurement
  • Develop and implement performance programs to engage clients in best practices, utilizing cross functional levers (i.e. client teams, product enhancements, operations programs)

Responsibilities For Manager Performance Management Resume

  • Monitor success of performance management programs, adjusting strategy as needed to ensure success
  • Track & Analyze Client Performance Metrics
  • Define, track, refine client performance metrics (i.e., what is success for our clients?)
  • Collaborate with client teams to ensure delivery of relevant Performance metrics
  • Provide guidance to ensure Application Performance Management principles are successfully applied throughout the SDLC in support of multiple Agile projects
  • Help evolve Performance practices to align with new frameworks and methodologies employed by Dev teams
  • Assist in the remediation of application stability and performance issues across the full stack

Responsibilities For Senior Manager, Performance Excellence Resume

  • Perform product evaluations, Proof of Concepts and find innovative ways to better leverage newer technologies to address requirements
  • Plan, organize, and control multiple responsibilities to achieve project objectives; technically guide projects through to completion. Ensure team deliverables are completed within target timeframes and are consistently of high-quality
  • Lead and champion the incorporation of Akamai services and products into established and new architecture
  • Facilitate partnerships to establish and mature web security practices with internal Security and Compliance teams, provide expertise to optimize security posture
  • Build through partnership the Performance Engineering discipline standards and best practices and proliferate across the development and operational teams

Responsibilities For Manager Performance Excellence Resume

  • Set up and maintain analytical reviews with IS&T and/or Business to maintain line of sight of KPI’s and SLA’s and grow continuous improvements
  • Establish and grow partnerships with application development teams to implement and improve automated performance monitoring measures, processes, and alerts using APM tools
  • Excellent written and oral communication skills, with a demonstrated ability to communicate to a diverse client group
  • Previous work leadership or senior level contributor experience
  • Continuous research of new technologies, products, tools and libraries that improve our efficiencies, support and customer satisfaction

Responsibilities For Manager, Performance Optimization Resume

  • Coach and mentor staff. Foster and innovative a team oriented work environment
  • Strategy consulting experience in, or an ambition to establish a career in strategy consulting across strategy development, strategic planning, innovation strategy, process improvement strategy, business merger integration, target operating model design, and/or benchmarking and market studies
  • Supports the development, prioritization, and execution of performance improvement initiatives utilizing Lean, Six Sigma or similar methodologies, impacting performance at the entity and system level
  • Maps key processes identifies areas of waste inefficiency and impacts to quality of care and service
  • Provides project leadership for multiple mid to large scale initiatives; building strong crossfunctional relationships to ensure that all stakeholders are appropriately engaged

Responsibilities For Manager, Performance Services Resume

  • Communicates progress and outcomes at all levels of the organization in a professional and effective manner
  • Co-facilitates the Green Belt program for the Physician Enterprise, and coaches both Green Belt and Black Belt students to successfully complete projects and obtain certification
  • Mine data and produce actionable intelligence for the operations and account teams
  • Work with client and JLL Account Leadership team to design and implement reporting tools, e.g. KPIs, SLAs, monthly, quarterly and/or annual reports, etc. used to track JLL’s performance
  • Ensure strong linkage with and support of client’s leadership team where they see the value we bring and our efforts to continually improve. Develop process and documentation of continuous process improvement and value add the Account Team brings to the Client

Responsibilities For Manager, Performance, Culture & Engagement Resume

  • Develop playbooks for account management and operations management
  • Extremely detail oriented with analytical mindset
  • Expert proficiency with MS Office products (Excel) and HR Systems (SuccessFactors)
  • Able to work in a fast-paced, collaborative team environment
  • Able to manage multiple priorities/projects effectively and efficiently, work under pressure, and meet tight deadlines, with demonstrated project management ability
  • Accomplishes work through others. Manages single function or portion of a department with an operational focus

Responsibilities For Manager, Performance Measurement Resume

  • Results have significant impact on costs and the achievement of function objectives or project-based goals
  • Receives assignments in the form of objectives and determines tactical approach, resources, schedules and goals
  • Manages a single function or portion of a department. Regularly manages large-scale projects/activities or a very closely related set of projects/activities
  • Responsible for performance reviews, promotional decisions, and pay actions for support and professional levels
  • Flexibility to work autonomously as well as part of a global team
  • Work independently and interface with all levels of management with minimal direct supervision
  • Proficient at a high level in Microsoft Excel, Word, PowerPoint, Project, Visio, InfoPath, and SharePoint
  • Strong comprehension of front end development concepts and technologies such as JavaScript and CSS as well as their most common, modern libraries and frameworks
  • Hands-on experience with APM tools such as Dynatrace

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