Parts Sales Resume Sample
Brooke Ratke
9157 Will Grove,
Los Angeles,
CA
+1 (555) 105 1416
Work Experience
Parts Sales Manager
09/2017
-
PRESENT
Dallas, TX
- Comply with Cummins Sales and Service Korea OHS Policies, Procedures and SWP’s
- Present and promote the Company’s image through personal service at all times
- Ensure customers’ requirements are fully understood in order to supply the correct parts
- Promote sales of parts to maximise profitability, using company systems to minimise errors
- Provide rapid and efficient customer service
- Responsible for creating, developing, and managing relationships between the Company and retention/conquest customers, including local, regional, and national accounts
- Provides leadership to dealer sales organization in developing strategic account level business relationships
- Professionally represent the Company to appropriate customer contacts
Parts Sales Representative
08/2010
-
08/2017
Philadelphia, PA
- To 2+ Years’ Experience
- Mathematical Skills / Reasoning Ability: Ability to calculate figures such as discounts or percentages and make change to customers is required
- Establish and maintain effective working relationships with Management, coworkers and customers is required
- Operate computer and perform data entry functions is required
- Provide excellent customer service to all customers, ensuring the order being delivered is correct and maintaining professionalism in appearance and conduct
- Follow company delivery routes to ensure maximum efficiency of delivery run
- Pick up any and all applicable returns and cores, tagging appropriately and returning them to the branch
Assistant, Parts Sales
11/2006
-
06/2010
San Francisco, CA
- Work with marketing, truck sales, product teams, and technology groups to implement sales strategies specific to individual dealer markets
- Ensure dealer personnel are qualified and proficient in sales related competencies and capabilities to serve their market
- Refine and customize the corporate business strategy to the local level
- Experience in automotive or transportation industry highly desirable
- Excellent communications skills required, including presentation skills
- Knowledge of transport refrigeration or Thermo King products, as well as competitive equipment to include understanding of difference and the effect on life cycle cost
- Good negotiation and selling skills
- Working knowledge of dealer and customer business practices
- English and Spanish language is a most
Education
Waynesburg University
2001 - 2006
Bachelor's Degree in Engineering
Professional Skills
- Strong organizational, multi-tasking skills, and computer skills
- Demonstrated strong decision making and problem-solving skills
- Excellent written and verbal communicator with strong numerical skills
- Excellent communication skills & ability to form working relationships with customers, staff & work peers
- Excellent verbal communication skills and customer service
- Organized with excellent written and oral communication skills
- Communication Skills: Strong and effective verbal and written communicator and presenter
How to write Parts Sales Resume
Parts Sales role is responsible for customer, negotiation, software, retail, finance, credit, training, database, procurement, purchasing.
To write great resume for parts sales job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Parts Sales Resume
The section contact information is important in your parts sales resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Parts Sales Resume
The section work experience is an essential part of your parts sales resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous parts sales responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular parts sales position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Parts Sales resume experience can include:
- Provide ongoing support and mentoring to REV Specialty sales/technical support team, helping to develop their sales, technical and customer relationship skills
- Displays the consultation skills necessary to successfully represent and sell products to existing customers and prospects
- Develop an understanding of and maintain effective relationships with regional accounts – retain and grow existing accounts
- Demonstrate accuracy, thoroughness and consistency in communications with customers
- Prospect, quote, demonstrate, and generate parts sales to end users
- Maximises sales, GP, growth and cash flow by effective debtor management
Education on a Parts Sales Resume
Make sure to make education a priority on your parts sales resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your parts sales experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Parts Sales Resume
When listing skills on your parts sales resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical parts sales skills:
- Effective problem solving skills and strong logic
- Demonstrated ability to prioritize work and meet deadlines efficiently and effectively
- Good written and verbal communication, organizational, problem-solving, and customer care skills
- Valid driver's license, good driving record, and ability to safely operate lift trucks
- Good communication skills – helpful ‘can do’ approach
- Good command of Korean and English communication skills
List of Typical Experience For a Parts Sales Resume
1
Experience For Parts Sales Representative Resume
- Coordinate the involvement of company personnel, including management, support and service resources in order to meet account performance objectives and customers’ expectations
- Leadership by example with excellent communication skills and attention to detail
- Excellent communication and customer service skills, and ability to maintain a professional image and demeanor
- Strong computer & phone skills is required (Internet, MS Outlook)
- Computer skills, GDS/SAP
- Two years’ experience working in parts or warehousing is preferable
- Good understanding of Komatsu parts, products and services or similar is preferable
- Calculate market capacity (units in operation), penetration and validate sales progress for new franchises
2
Experience For Parts Sales Manager Resume
- Significant sales experience in a product related sales environment
- Ensures effective communication levels are implemented and maintained
- Ensure that appropriate technical information is provided to staff, to avoid duplication, and to improve effectiveness
- Demonstrate sensitivity to different cultures
- Valid driver license AND reliable transportation
- Experience in Automotive Outside Sales
3
Experience For Parts Sales Specialist Resume
- Applicable sales experience
- Operate a forklift
- Utilize non-selling, non-servicing time by studying catalogs, reviewing price sheets, bulletins, changes,
- On-going responsibility for building and developing packages and kits for Laymor Parts Sales
- Accountable for communicating with the parts suppliers to minimize shipping lead time, cost & secure high filling rate
- Confidence in building and maintaining relationships
- Plan & develop Kaizen activities by enhancing all parts operations in order to ensure having the maximum revenue & CSI score
4
Experience For Parts Sales / Parts Person Resume
- Support the Parts and Accessories Sales Manager in establishing strategic direction for parts sales growth
- Facilitate launch, tracking and RIA analysis for incentive programs designed to consistently achieve objectives
- Analyze and present parts sales trending on a monthly basis to management
- Programme installation reporting for major Sales
- Promote and see Rush Technology products including GeoTab, and Parts Link
- Identify and acquire new customers through cold calling potential customers in order to develop a pipeline of opportunities
- Provide training sessions on a regular basis for the sales/technical support REV Specialty team
5
Experience For Senior Counter Parts Sales Lead Resume
- Service existing consignment and non-consignment customers on a routine schedule
- Implement Customer and Dealer Training, Education Webinars, and direct intervention with End User Customers to within the geographic Area
- 6- Value selling tools as the main driver to achieve goals with our original TK parts
- 7-Stratigic vision to manage pricing strategy in the different countries of the region
- To identify and develop new and existing major accounts to maximise the growth of sales and margin
- Ensure outstanding customer care through customers, branch and network
6
Experience For Crushing & Screening Wear Parts Sales Manager Resume
- Support regional teams/ branches on training, targets, and terms within the branch and network
- Liaise with marketing/ category management on new products and literature
- Responds to incoming calls from customers and prospects
- Communicates client expectations to various support departments for manufacturing parts when necessary
- Exercises decision making ability to determine the best product and identification to meet the customer’s need
- Initiates proactive outbound telemarketing calls daily to obtain new business
- Direct contact with each customer regarding updated information
- Monitor that the right people are completing tasks to ensure a smooth transition
7
Experience For Counter Parts Sales Representative Resume
- Responsible for developing a comprehensive global part sales strategy coupled with aftermarket services into current and future business development
- Responsible for supporting the Mack Defense aftermarket network on a global basis
- Responsible for supporting distributors/dealers with recommended spare parts packages to support fleets
- Coordinate competitive parts pricing guidelines to ensure sales profitability for all contracts and proposals
- Provided creative solutions and problem solving techniques to mitigate risks of contractual delinquencies
- Participate in current promotions and upselling activities
- Manage incoming phone calls in a parts sales, customer service environment
- Support the Account Manager through the preparation of customer quotations and the provision of data relating to customer requirements
8
Experience For Parts Sales Rep Resume
- Maintain an awareness of Komatsu competitor activity for the purposes of benchmarking parts, products and services
- Escalate customer/parts issues quickly when required, providing accurate and complete information
- Continual learning of product and parts information
- Maintain proficiency with all company business systems including multiple computer functions
- Responsible for point-of-sale invoicing, repair, internal parts orders, and orders for vendors
- Accurately enters data into database system for billing and inventory purposes
- Trade Show participation, including set-up and tear down
- Warehouse management & KPI setting to ensure Inspection & dealer delivery operations are performed in timely manner
- Support internal and external requests for parts needs including parts orders, return, credits, and debits
9
Experience For DEX Parts Sales Representative Resume
- Resolve any overage, shortage or billing discrepancy
- Sound understanding of the latest sales principles and how to coach team members to apply them in today’s market
- Negotiates with customs clearance service providers the annual rates in order to ensure having the best service with the lower cost
- Fast but well thought decision making
- Proactive working approach
10
Experience For Manager, Parts Sales, Africa Resume
- Knowledge of company’s manufacturing and fabrication capabilities and limitations
- Mentor and provide oversight to other employees including the authority to review employees’ performance
- Be self-driven in the pursuit of producing positive results
- Identify organizational opportunities in the yearly promotion calendar, align availability expectations with key aftersales stakeholders to ensure the most effective positioning possible
- Knowledge of sales and pricing strategies
- Increase awareness and grow Navistar’s private brand of Fleetrite products
- Uses Vestas’ SAP system to develop quotes for customer orders taking into account customer details, current commercial circumstances, and order algorithms within SAP. Manages timely processing of time and material work and spare parts sales and returns, maintaining organized records of all order activity
- Understand how the OEM’s make money in the aftermarket and how Perkins can support their
- Be available to support customers questions
List of Typical Skills For a Parts Sales Resume
1
Skills For Parts Sales Representative Resume
- Excellent verbal and written communication skills, along with a high level of computer literacy
- Good communication skills, both verbal and written, with ability to converse comfortably with Ag Growers
- Admin and good organisational skills as well as the ability to pay close attention to detail and meet tight deadlines
- Three years’ sales experience, including new account development, prospecting, and cold calling; or equivalent combination of education and experience
- Prior sales or marketing experience in B2B environment
- Skills in Microsoft Office (Word, Excel, Outlook, etc)
- Be able to communicate effectively with other employees and customers over the phone, through email and in-person
2
Skills For Parts Sales Manager Resume
- Experienced in b2b sales within our industry; or equivalent combination of education and experience
- Inside or outside sales experience or directly related work experience
- Utilizes telephone skills and detailed knowledge of the product line, as well as knowledge of the market we serve
- Customer skills, friendly, get on well with people
- At least three years of technical/sales experience. Experience with GSE/heavy equipment service parts area would be helpful
- Effective planning for upcoming month
- Strong marketing and selling competencies
- Six months’ experience in over the counter sales, preferably in a dealership or service setting environment
3
Skills For Parts Sales Specialist Resume
- Proactively assess and validate customer needs and goals on an ongoing basis
- Broad business understanding, specific long-term industry knowledge and excellent
- Strong working knowledge of Microsoft Office products, especially Excel and Word
- Salary between 40$K and 50$K / year depending on your experience
- Sales or customer service experience with exposure to international sales, parts research or shipping international orders is helpful
- Previous experience with Syteline ERP system or other computerized manufacturing / inventory management system
- Good understanding of our parts, products and services is preferable
- Responsible for the validation of parts ISC by controlling logistics expenses in order to generate the maximum profitability
- Lead and coach to develop skill
4
Skills For Parts Sales / Parts Person Resume
- Strong ability to communicate technical information to non-technical personnel
- Experience in heavy truck parts
- Strong background in sales and customer service excellence
- Experience in an Automotive Parts Department
- Responsible for the parts orders revision & validation in order to secure high parts availability with lower cost
5
Skills For Senior Counter Parts Sales Lead Resume
- Be highly attentive to detail with a strong sense of urgency and the ability to multitask
- Program Management experience in the automotive industry or a related field
- Experience with Cost Management
- Working to set Sales KPI’s using RAT Dashboard
- Maintaining and growing our relationship with local personnel of our National Account customers
6
Skills For Crushing & Screening Wear Parts Sales Manager Resume
- Receiving and processing parts shipments
- Assembling and repairing hydraulic hoses
- Working with customers IT to implement new parts, pricing, and assurance that we are the supplier
- Helping Gen Alpha coordinate Web training of the new revparts.com
- Working to set Sales KPI’s using RAT Dashboard and MyCalls call KPIs
- Assisting customers and service personnel
7
Skills For Counter Parts Sales Representative Resume
- Filling customer and shop parts orders as well as parts returned
- Bring customer focus and high energy to our fast-paced stores
- Serving on the trade counter
- Defining allocation methodology for Parts and Accessories sales objectives at a National, Regional and Dealer level
- Helping out in other areas of the dealership as available
- Liaising with DealerPoint Parts staff daily to confirm delivery service availability, hours available to sell, customer issues etc
8
Skills For Parts Sales Rep Resume
- Leadership in problem solving by understanding and clarifying issues, researching and exploring answers, and providing solutions
- Assists sales staff with parts ordering, researching and tracking parts using in-house software
- Assists warehouse in times of need with pulling, filling, stocking and shipping customer orders
- Responsible for adjusting the inventory level (MOS) by managing the parts orders according to the business needs in order to ensure having sufficient turnover
- Plan and lead major campaigns, including leveraging resources MS organizations (including Boeing’s Aviall parts distribution business) and BCA as needed
- Develop and maintain long-term sales plans that include planning round records, department objective tracking and forecasting
9
Skills For DEX Parts Sales Representative Resume
- Proactively contact existing and potential customers to generate additional business including calling on local pickup customers
- Investigates and manages customer complaints in a professional and diplomatic manner ensuring timely resolution according to company guidelines
- Exercise discretion and independent judgment in helping determine heavy duty parts for customers, suggesting
- Develop and maintain customer business relationships through cold calling, telephone prospecting, direct mailers, line cards/fliers, etc
- Capable of lifting and moving items of up to 60 pounds
10
Skills For Manager, Parts Sales, Africa Resume
- Responsible for the parts warehouse management by monitoring & evaluating the warehouse performance in order to secure the required productivity
- Process customer enquiries and provide quotations to customers based on costing and pricing data in accordance with Komatsu quotation guidelines
- Centrally controlling Price Support to give consistent pricing to our customers
- Answer incoming phone calls and counter inquiries, providing price quotes and other information as needed
- Dedication to helping customers
- Calls existing customers to sell spare parts
- Review reporting tools to determine any sales call plans
List of Typical Responsibilities For a Parts Sales Resume
1
Responsibilities For Parts Sales Representative Resume
- Demonstrated SAP experience is preferable
- Valid driver license with ability to operate forklift and large farm equipment
- Three years’ experience in a customer service environment
- Excellent computer literacy, particularly in Excel
- Experience in related field i.e. sales, dealer management
- Process enquiries and provide quotations to customers based on costing and pricing data in accordance with our quotation guidelines
- Keeps Wholesale Parts Director informed of any existing or potential issues that arise
- Develop marketing strategies to increase penetration in the marketplace
2
Responsibilities For Parts Sales Manager Resume
- Cold selling to new accounts
- To adhere to the ‘Volvo Way’ of working and code of conduct at all times
- Participate in dealers’ network, including organization and competence development
- Drive revenue growth through parts sales (upselling, campaigns, relationship development)
- Sales & Marketing driven, performance focused
- Process approved credits for customer when merchandise is returned. Maintain confidentiality of pricing lists and structures as required by company procedure
- Result-oriented, analytical (KPI & reporting) and fact-based. Profit oriented
- Genuinely enjoy helping our retail and wholesale customers with their auto parts and service questions
3
Responsibilities For Parts Sales Specialist Resume
- Use internet, trade shows, and company generated leads to source for new accounts
- Need to travel approx. 15 days in the territory to visit the network. (Dealer, SSP’s , City Works & ARD's)
- Use system to identify customers’ parts requirements
- Process workshop requirement, e.g. understand technicians’ requests, job cards and written reports
- Promote the Company’s reputation and products at all times
- Meet monthly set targets and deliver on agreed KPI’s
- Identify new sales opportunities for transactional parts and long-term part purchasing agreements and also new products opportunities through capturing customer requirements and behavior, collecting information on competitors’ products and gathering other forms of market intelligence
- Manage sales pipeline through Boeing’s Customer Relationship Management (CRM) software, including consistent maintenance of CRM through timely and accurate data input and updates
- Follows up with existing and new Wholesale Accounts
4
Responsibilities For Parts Sales / Parts Person Resume
- Keeps a log on existing and potentiall accounts
- Solicits Wholesale Accounts in person and by telephone
- Assists Wholesale Accounts with various programs availible
- Works closely with Wholesale Parts Director and Parts Delivery Drivers to streamline the delivery process
- Follow up on late and overdue accounts
5
Responsibilities For Senior Counter Parts Sales Lead Resume
- Develop/Create long term relationships with customers through follow-up and accountability
- Engage with municipal customers and dealer network to identify issues, potential needs and understand factors considered when competitor parts are purchased.Assist in strategy development to maximize the use of ESG parts
- Participate in internal sourcing and process improvement initiatives and projects related to parts
- Identify and secure national fleet business in conjunction with other BDM’s and Roadcrew personnel
- Achievement of Annual Sales Budget and specified business segment targets
- Documented Customer Support Market Strategy
- Defined cross functional Development Action Plans
6
Responsibilities For Crushing & Screening Wear Parts Sales Manager Resume
- Achievement of Dealer Business Plan targets
- Focus on customer satisfaction with professionalism
- Be a team lead and work in a teamwork environment within the Dex Culture
- Develop sales strategies consistent with REV Parts sales plan and budgets
- Automotive knowledge and/or genuine interest in the industry
- Track record of target (KPI) achievement
- Sale of related parts for full service, and obtain heavy duty parts for customers as requested by phone or in person
7
Responsibilities For Counter Parts Sales Representative Resume
- Market and sell Crown replacement parts within an assigned territory
- Monitor all part back orders, account profiles, and lead follow-ups
- Maintain accurate and current parts inventory control within parts van
- Knowledge of service parts inventory control
- Parts delivery as needed
- Profitably grow the Aftermarket, accessory, and telematics business in the assigned geographic Area through direct interface with end user customers, dealers, and factory personnel
8
Responsibilities For Parts Sales Rep Resume
- Support various Transport Sales and Service Organizations against customer initiatives
- Work with various Corporate cross functional groups to provide product, customer and dealer feedback
- Develop and implement plans to deliver maximum sales and achieve profit targets for specialism
- Supports the branch network
- Encourage and develop cross brand and cross division relationships where opportunities are presented
- Provide customer service and support to internal and external customers in person and over the phone
- Conduct parts research, identification and order activities for internal and external customers
9
Responsibilities For DEX Parts Sales Representative Resume
- Perform warehouse activities in support of internal and external customer requirements
- Kneel, bend, squat, push, pull and reach above and below waist
- Maintains customer files and system accuracy
- Be a parts.revgroup.com expert
- Be the go to person to the customer for REV Part’s concerns
- Develop & provide monthly, quarterly, annual, & longterm sales plan/forecast to Finance and senior management
- Supervise & develop direct reports (and outside providers) who are involved in part sales and aftermarket service activities
- Ensure team follows current company policies and procedures as well as applicable laws to conduct US Government and International business
10
Responsibilities For Manager, Parts Sales, Africa Resume
- Responsible for US Government, International, & Dealer/Reseller purchase order and contract fulfillment for the parts and kits
- Organize and perform administrative and management functions required for timely and compliant contract performance
- Primary point of contact between Mack Defense Business Development team and Mack/Volvo parts teams
- Professional representation of Mack Defense products at industry trade shows
- Work in liaison with other departments to avoid and resolve all issues and concerns
- Thrive and stand out in a fast paced environment
- Exceptional written and verbal communication at all levels
- Capability and willingness to travel to foreign countries
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