Partner Management Resume Sample

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Work Experience


Director of Partner Management
09/2017 - PRESENT
Houston, TX
  • 10-15+years’ experience in managing Channel/ Alliances from an enterprise software organization
  • Build and implement the European merchant acquisition partner management strategic plan
  • Optimise the business performance of each acquisition partner, ensuring American Express’ strategic position with each partner
  • Re-negotiate existing partner agreements to drive profitable coverage growth across the region
  • Acquire new merchant acquisition partners, particularly across the payment service provider sector
  • Own and develop all senior relationships at each partner
  • Oversee and own all compliance and governance items
Svp-partner Management
01/2013 - 03/2017
Chicago, IL
  • Create an organisation that positions American Express to fully maximise our growth opportunity in European and cross-border payments
  • Lead a high performing partner management organisation
  • Represent the team across all GMS interfaces and the Blue Box
  • Deliver regional partner management business goals and growth targets
  • Manage acquirer and aggregator relationships with a focus on driving merchant acceptance, i.e, improve Partner close rates and AXP activation rates, implement partner programs, etc., to achieve signings and booked charge volume targets
  • Deepen senior level relationships with Partners under management
  • Leverage these channels to increase merchant acceptance in the US
Partner Management
12/2010 - 12/2012
Philadelphia, PA
  • Establish a robust analyst relations program to engage the key 30 organizations to actively support the new branded IOT capability
  • Direct the external and internal communications strategy to build a cohesive story and brand awareness
  • Establish a plan to represent Sprint at various industry bodies/forums
  • Establish the program to liaise with Softbank and also to coordinate with other stakeholders, within Sprint and 3rd parties
  • Nurture and grow relationships with external business partners
  • Help determine the concept’s role and positioning in the marketplace and target consumer audience; ensure that product offerings, store layout/design/location, and marketing efforts are relevant to the target consumer and highly responsive to their needs
  • Experience in building and leading teams
  • Demonstrated passion for leading, coaching and inspiring others to succeed

Education


Washington State University Vancouver
2005 - 2009
Bachelor's Degree in Computer Science

Professional Skills


  • Strong relationship management skills and experience with mid-senior client executives
  • Prior P&L management, strong financial acumen and analytical skills
  • World class communicator w/excellent verbal and written skills
  • Strong analytical skills to develop, review, interpret and document business issues and opportunities, and program results and learning
  • Strong analytical and financial modelling skillset
  • Proven working experience as a Financial Analyst with strong commercial awareness
  • Strong presentation, reporting and communication skills

How to write Partner Management Resume

Partner Management role is responsible for negotiation, reporting, presentation, analytical, retail, finance, training, planning, research, digital.
To write great resume for partner management job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Partner Management Resume

The section contact information is important in your partner management resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Partner Management Resume

The section work experience is an essential part of your partner management resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous partner management responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular partner management position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Partner Management resume experience can include:

  • Excellent verbal and written communication, presentation and negotiation skills required
  • Strong financial and analytical skills; ability to create internal and external reports
  • Relationship management skills both internally and externally, adapting to various personalities and working styles
  • Exceptional project management skills, ability to lead and manage multiple projects
  • Leadership experience driving process and business practice improvements; experience with highly matrixed, global teams is highly desired
  • Establish partnership goals, identify success metrics, develop a measurement system and plan for monitoring effectiveness and providing regular reporting

Education on a Partner Management Resume

Make sure to make education a priority on your partner management resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your partner management experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Partner Management Resume

When listing skills on your partner management resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical partner management skills:

  • Strong communicator with the ability to effectively communicate at all levels of both internal and external organizations
  • Service center, operational experience and/or store training experience desirable
  • Great presentation and sales skills
  • Proven experience managing multiple commercial relationships worth $10m p/year to the business
  • Presentation skills, including the ability to lead discussions and interact with senior executives (internally and externally)
  • 3 A proven background in people management experience preferably within the video game industry

List of Typical Experience For a Partner Management Resume

1

Experience For Director of Partner Management Resume

  • Execute against partnership goals and success metrics, implement a measurement system and plan for monitoring effectiveness and providing regular reporting
  • Solid understanding of sponsorship activation including events, media, marketing rights, content, etc
  • Proven track record of collaborating with cross-functional groups to drive meaningful results
  • Prioritise the workload and meet the deadlines
  • Experience working in account or partner management or similar
  • Leadership experience driving process and business practice improvements
  • Experience in commerce and/or internet, high tech and international environments
  • Strong background in hospitality distribution and hospitality technology
2

Experience For Director Partner Management Resume

  • Experience with highly matrixed, global teams is highly desired
  • Working with Partners and internal teams to agree what a Partner commits in terms of capacity to be delivered
  • Develop partner business plan including upselling/cross selling of Qlik products to current partners’ customer installed base and to net-new customers
  • Global Partner Sales leadership, APAC Product Marketing, APAC Field & Partner Marketing, Regional Leadership team, APAC Pre-sales, Market Dev
  • In leading and handling customer service teams to high performance and engagement
  • Co-work with Market Development to identify partners’ domain expertise in helping to drive best practice
3

Experience For Director, Partner Management Resume

  • Develop mechanism to provide feedback and to share marketing team’s best practices and customer feedback across the regions
  • Responsible for establishing the long-term vision and growth strategy for distribution partnerships
  • Leads and facilitates operating rhythms and cadence for relationship between GCX and Partner
  • Ensure regional strategy aligns with Qlik’s corporate overall strategy to drive top line revenue growth, meet or exceed revenue target
  • Be an ambassador within the regional Partner ecosystem and community and represent Qlik in all relevant events such as customers’ and partners’ forums and speaking opportunity as required
  • Extensive Microsoft Excel knowledge
  • Read VBA code would be an advantage
4

Experience For Head of IT Partner Management Resume

  • Champion the client’s needs with internal TWC teams throughout the project lifecycle
  • Manage the client’s expectations throughout the project lifecycle through clear and proactive communication, to ensure solutions remain on-brand for both companies
  • Work with external partners to align business goals
  • Coordinate COE support across front- and back-office groups
  • Monitor external environment to ensure market competitiveness
  • Monitors and tracks established KPIs to evaluate performance of external venders’ IT activities in terms of quality, customer experience, productivity, and cost efficiency
5

Experience For Senior Manager, Partner Management & Service Resume

  • Work with partner Sales and Marketing teams to articulate the competitive landscape. Assess strengths and weaknesses and develop a strategy for winning against the competition
  • Define the market, map needs with target markets, and analyze the market segments to actively pursue. Ensure that the targeted segments are large enough to support the current and future business of the product
  • A successful track record in leading projects in a matrix environment and through influence rather than hard line reporting
  • Track record of managing operational service delivery in a customer service environment
  • Leverage the organizations distinctive competence through unique abilities to deliver value to the market
  • Conduct win/loss analyses with partner teams to understand why recent evaluators of a product did or did not buy, and what steps they took in the buying process
  • Manage and lead all SOW external and internal partner expectations in order to drive accountability for the Digital Advertising Team (determining confidential and/or sensitive information and handling as appropriate using Target’s guidelines)
6

Experience For Partner Management Lead Resume

  • Create and own digital privacy and compliance best practice document for the Digital Advertising Team, update on an ongoing basis as new laws and/or Target’s stance adapts to industry requirements
  • Effective balance of strategic vision and tactical execution
  • Develop strong professional relationships and to influence peers, managers, senior executives and other teams
  • Experience in a similar role ideally in the German marketplace a distinct advantage
  • A local and global business perspective
  • Available to travel (approximately 30-50% of time mainly within DE to Partner sites and other EU locations as needed)
7

Experience For Associated Director, Partner Management Resume

  • Mid-senior level leadership experience in establishing and operating a supplier/partner relationship management and digital function for a large sized business
  • Own and report out on the P&L for the Indirect Distribution solution area
  • Manage the technology development budget for partner enhancements
  • Understand the market opportunity, customer needs, and competitive actions to define a strategy for success in distribution
  • Drive the definition and execution of the roadmap for partner enhancements, define release plans, and manage prioritization based on knowledge of the product vision and business strategy
  • Manage and lead a team of partner managers to create, execute and manage business plans for each partner that achieve high growth and strong strategic relationships
  • Regularly engage with partners, customers, and launch partners to validate and refine strategies, requirements and show case iterative demos
8

Experience For Head of Partner Management, Public Sector Resume

  • Liaise with Sales & Account Management, Delivery and Customer Care to ensure understanding of partner capabilities, product enhancements and support expectations
  • Optimize connectivity portfolio, leveraging connectivity and technology partners to achieve customer distribution objectives in the most efficient and cost effective way
  • Identify customer and internal KPIs, track impact of partnerships relative to those KPIs, and rationalize connectivity roadmap relative to results
  • Serve as voice of our partners both internally and externally to our customers
  • Oversee the fulfillment of partners' full sponsorship portfolios across NBA, WNBA, NBA G League and/or USA Basketball properties
  • Independently manage day-to-day partner activation processes, including: activation planning and approvals, promotional development, media planning, financials, advertising creation and approval, event coordination and results tracking
  • Develop and leverage strong relationships and build credibility with external partners and their lead agencies. Serve as day-to-day contact on partnership matters ranging from contractual deliverables to activation strategy
  • Build effective working relationships and strong consensus with key NBA constituencies including: sub-departments within Global Partnerships, Events, Media (Broadcast and Digital), Content, Public Relations, Legal, Licensing, Social Responsibility, Team Marketing & Business Operations, Basketball Operations, Player Marketing, and NBA Entertainment
  • Manage budgets and expenses for marketing partners including assisting in the annual budget planning process; this includes fluency in our financial reporting and pipeline management system
9

Experience For Partner Management IS Specialist Resume

  • Provide partnership expertise in the comprehension of contractual elements and understanding of partners' marketing/business goals, objectives, target audience and competitors
  • Drive accountability of partner teams on delivery against eBay requirements; capacity plans, hiring, training, staff retention, projects and change readiness
  • Assist in global coordination of partner benefits at international events
  • Identify areas of opportunity and develop upsell proposals for partners throughout the season
  • Take on a role supporting larger department initiatives, i.e. managing yearly partner touch points, or becoming a GP liaison to another department in the organization
  • Oversee a team of Production Managers to ensure the agency’s direct mail, television and digital production projects are completed on time, on budget and with 100% accuracy
10

Experience For Manager, SMB Partner Management Resume

  • Manage internal expectations and adaptation to changing timelines
  • Assist in the fulfillment of partners' full sponsorship portfolios across NBA, WNBA, NBA G League and/or USA Basketball properties
  • Leads and coordinates our Partner Management efforts with a focus on the North America, UK and APAC customer support with APAC based partners
  • Responsible for the business, commercial and contractual relationship with all APAC and NA partners
  • Lead the activities and performance of a Partner Management team who support specific partners and Lines of Business (LOB)
  • Define clear objectives, achievements and measurements for the APAC team and ensure that these objectives are customer focused and business driven
  • Partner relationship management (internal and towards partner)

List of Typical Skills For a Partner Management Resume

1

Skills For Director of Partner Management Resume

  • A proven people leader who is capable of coaching to top performance and leading a team that is, in substantial part, virtually located
  • Experienced at collaborating cross-functionally
  • Excellent at oral and written communication and is comfortable presenting
  • Demonstrated success in managing internal and external partnerships and ability to navigate and drive results in a highly matrixed business structure
  • In possession of strong financial acumen with an ability to analyze and synthesize industry trends and the impacts to TLS
  • Strong ‘customer service’ mentality and disposition
2

Skills For Director Partner Management Resume

  • Partner management experience with financial services, card industry, and partnerships
  • Detail oriented with a passion for execution and achieving goals
  • Lead a variety of team members in a constructive and collaborative manner. Establishes and maintains productive working relationships
  • Adept at negotiation, data analysis and partnership management
  • A self-starter who looks for creative solutions and thinks strategically
  • Collaborator that can lead interdisciplinary teams on projects
3

Skills For Director, Partner Management Resume

  • High motivated and results-oriented individual with passion for the business. A naturally organised person with determination to achieve business goals. Ability to drive significant increase partners’ share of wallet in reseller partnerships
  • Experience working with application resellers, solution providers and system integrators in achieving targets and driving strong pipeline. Industry knowledge in identifying partners’ domain expertise in helping to drive best practice is an added advantage
  • Change agility – An individual who champions change and leads by example through business change initiatives whilst continuing to successfully execute the business plan objectives and grow revenue. Committed to delivering outstanding partners’ performance on Qlik products through innovations and driving our partners’ business success
  • Be responsible for all aspects of your partners’ growth: prioritization of business, strategic and financial assessment, structuring and negotiation of new projects, and ongoing partner management
  • Oversee multiple large, strategic accounts and the teams managing those accounts
  • Work closely with the engineering and product teams to help ensure Square’s technology meets and exceeds partner expectations
  • Partner with Sales, Product, Engineering and Legal teams to help guide product innovation and partner growth
  • The chance to work in a fast-growing international company
4

Skills For Head of IT Partner Management Resume

  • A dynamic and varied working environment
  • Guide, build, maintain and execute key account plans
  • Help identify gaps in services and works with leadership to find creative solutions
  • Coordinate with operations and other internal teams to roll out ideal processes across the organization
  • Be accountable for success metrics and partner growth
  • State-of-the-art offices and IT equipment
  • Flexible structures, short decision routes and flat hierarchies
5

Skills For Senior Manager, Partner Management & Service Resume

  • Exceptional team events and many other benefits
  • Comprehensive knowledge of financial services (particularly retail banking) practices and principals sufficient to analyze and interpret complex concepts and apply these in innovative ways
  • Relationship management. Ability to establish productive relationships between various leaders, departments and partners across various customer offers and delivery channels
  • Practical experience in project/program execution through business process/performance improvement focused on end-client experience improvement
  • Well-developed communication, presentation and interactive skills to convey factual and conceptual information on issues requiring detailed explanation/interpretation and communicate effectively at all levels in the organization
  • Highly developed influencing and negotiation skills at senior levels sufficient to obtain the support of executive-level management and elicit co-operation and consensus
6

Skills For Partner Management Lead Resume

  • Demonstrated strategic planning skills and ability to effectively co-ordinate and direct a significant number of projects of varying complexity, in order to maximize the use of resources while minimizing costs
  • Establish and build strong, productive working relations and partnerships with internal business partners and vendors; negotiate and influence business partners to ensure alignment of initiatives and individual deliverables across dependent initiatives
  • Experience primarily in partner management and/or business development. Experience within the Management Consulting or Banking areas are helpful but not a prerequisite
  • Experience presenting to large and diverse audiences
  • Five years of experience in managing market analysis and research at a strategic level
  • Ten years of progressive experience in strategic market development, business development and new business growth
  • Demonstrated ability to conduct business development programs
7

Skills For Associated Director, Partner Management Resume

  • Demonstrated ability to develop and deliver strategies and special projects at enterprise and/or extended enterprise level
  • Experience in global/international corporate and high tech space
  • An ability to be assertive, resilient and persuasive
  • An ability to succeed in a collaborative, fast-paced environment
  • The Forrester Wave™, Customer Insights Services Providers, Q4 2015
  • Knowledge of financial and market analysis
8

Skills For Head of Partner Management, Public Sector Resume

  • Understanding of the IOT space to accelerate the performance of the businessCan navigate Sprint at a high level to enhance and expedite strategies and decisions
  • Demonstrated understanding of the video game business, game developers and publishers
  • Extensive experience in Marketing or Account Management preferably within the video game industry
  • Excellent knowledge of legal contracts, negotiating techniques, financial analysis and video game production
  • Experience in sales marketing and strategy
  • Demonstrates significant knowledge of both Siemens and the key account’s business practices to enable problem resolution
  • Successful track record in building profitable business relationships with external partners
9

Skills For Partner Management IS Specialist Resume

  • Has ability to leverage various EA groups to collaborate successfully with partner companies and add value to relationship via business consulting
  • Responsible for working with key partners on matters related to the overall strategic direction of PCF
  • Facilitate & manage the annual business planning process across key relationships
  • Ensure the integration of PCF business objectives with partners through plans, initiatives and reporting
  • Support project delivery through partnering with internal business partners
  • Able to represent EA to senior partners in partner companies
  • Able to advocate for partner within EA Partners organization generally and among top EA executives specifically
  • Able to implement and sell franchise plans and processes across multiple internal organizations
  • Work with partners to develop and execute action plans to achieve PCF’s overall business and financial objectives
10

Skills For Manager, SMB Partner Management Resume

  • Facilitate the execution of multi-year business planning and identification, business casing and initiation of strategic initiatives through key partners as required
  • Demonstrates and applies comprehensive knowledge of Siemens capabilities, the customer’s needs and the competitors to be successful in growing revenue with the key account
  • SAP or alternative financial/compliance system experience required (If SAP experience, SAP Sourcing and SAP CRM)
  • Event coordination and planning background, event size 50+
  • Leads and coordinates our Partner Management efforts with a focus on the North America onshore and nearshore market

List of Typical Responsibilities For a Partner Management Resume

1

Responsibilities For Director of Partner Management Resume

  • Drive metric performance in line with agreed targets - Primary POC between GCX and Partner for new pilot roll-outs and plays active role in agreeing priorities for Partner
  • Develop and leverage strong relationships and build credibility with external partners and their lead agencies
  • Serve as day-to-day contact on partnership matters ranging from contractual deliverables to activation strategy
  • Enjoys fast paced and challenging work environment
  • Ensure HC planning details are communicated to Partners in a standardised and timely manner
2

Responsibilities For Director Partner Management Resume

  • Manages and facilitates operating rhythms and cadence for relationship between GCX and Partner
  • In handling outsource partnerships, commercials, contracts and performance
  • Leadership assessment, diagnostic, and solution support between Partners and internal teams
  • Drives continuous improvement across the network, both with our partners and with internal teams, suppliers and partners
  • Key member of the APAC leadership team as well as the Global Partner Management team, with significant benefit and contribution in a range of activities to develop this team and function
  • Authentic individual with impeccable integrity, whose personal and professional values are consistent with eBay’s mission, vision and leadership framework
3

Responsibilities For Director, Partner Management Resume

  • Egoless style: someone who puts the interests of the broader team and eBay’s goals ahead of their own personal agenda
  • Confident, well prepared leader with the courage to advance the goals of the organization at the senior level and who is comfortable in a fast‐paced global environment
  • Collaborative facilitator, who develops relationships and loyalty with his/her colleagues across all business functions and levels
  • Team oriented consensus builder who understands how to achieve buy‐in from diverse constituencies, building bridges and designing “win‐win” solutions across a matrix management organization
  • Strong interpersonal skills with demonstrated ability to partner and build relationships with executive leadership, managers and all levels of co-workers
  • Establish the long-term vision and growth strategy for distribution partnerships
  • In conjunction with appropriate product managers, manage product enhancements supporting partnership objectives and Indirect Distribution product growth and performance goals
  • Identify partner and internal KPIs, track impact of partnerships relative to those KPIs, and rationalize connectivity roadmap relative to results
4

Responsibilities For Head of IT Partner Management Resume

  • Support in identification of areas of opportunity and develop upsell proposals for partners throughout the season
  • Take on role of supporting larger department initiatives, i.e. managing yearly partner touch points, or becoming a GP liaison to another department in the organization
  • Strategic thinker - able to execute partner strategy
  • Forecast issues in projects, troubleshoot, and problem solve with internal constituents and external partners
  • Partner Managers ( responsible for their performance assessment review)
  • Active participant on our Partner Services Leadership Team which is responsible for the successful implementation and ongoing operational servicing of all employer and health plan partners at HealthEquity
  • Post university experience
5

Responsibilities For Senior Manager, Partner Management & Service Resume

  • Partner closely with Sales leadership to define and deliver on our overall partner strategy
  • Represent partner client requests and interests within HealthEquity
  • Analyze processes within the team for continual process improvement
  • Ensure team documentation is current and new documentation is created to support new products/processes
  • Identify, track and report on key performance indicators for the team
  • Responsible for the business, commercial and contractual relationship with at least 2 NA based Outsource Partners
6

Responsibilities For Partner Management Lead Resume

  • Lead the activities and performance of a Partner Management team who support other specific partners and Lines of business (LOB)
  • Define clear objectives, milestones and measurements for the NA partner management team and ensure that these objectives are customer focused and business driven
  • Owner of Change Control process between Partners and GCX – includes communication of all volume, service management and customer metric targets
  • Stakeholder relationship mgmt (internal and towards partner)
  • Drive metric performance in line with agreed targets - Primary POC between GCS and Partner for new pilot roll-outs and plays active role in agreeing priorities for Partner
  • Leadership assessment, diagnostic and solution support between Partners and internal teams
7

Responsibilities For Associated Director, Partner Management Resume

  • Drives continuous improvement across the network, both with our partners and with internal stakeholders, suppliers and partners
  • Key member of the North America leadership team as well as the Global Partner Management team, with significant value add and contribution in a range of activities to develop this team and function
  • Resourceful, action-oriented individual who possesses a sense of urgency and knows how to overcome obstacles to get things done timely
  • Provide overall support and consult the NBA's international offices across partnership management, business development, event activation and media implementation
  • Assist in the execution of training and development programs (i.e., region workshops, key time period meetings, GP Summit)
  • Assist with day-to-day requests from the regions (e.g., partner creative material approvals, case studies)
8

Responsibilities For Head of Partner Management, Public Sector Resume

  • Compile key resources to be shared with the international offices on a regular basis
  • Share key League and department updates with international partnership staff
  • Serve as liaison with other groups/departments to share international partner activation
  • Define clear objectives, milestones and measurements for the APAC partner management team and ensure that these objectives are customer focused and business driven
  • Key member of the APAC leadership team as well as the Global Partner Management team, with significant value add and contribution in a range of activities to develop this team and function

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