Order Specialist Resume Sample
Ruthe Connelly
944 Konopelski Lakes,
Los Angeles,
CA
+1 (555) 243 7181
Work Experience
Customer Order Specialist
12/2016
-
PRESENT
Boston, MA
- Participates int the COB planning and implementation for the unit for an effective back-up system w/in the group Others
- Orders products and services based on property’s purchasing lists, including the Purchasing Checklist and Prop/Display List
- Provide timely response and follow-up on all customer inquiries and complaints; if needed, arrange review with affected internal teams needed for resolution and coordinate response to customer
- Validate and book orders to ensure correct product configuration, accuracy of pricing and discounts, regulatory requirements as well as validation of requested delivery dates and scheduling; provide status of open orders and shipments to the customer
- Monitor orders and work with production control, shipping and logistics to acquire needed product information for shipment. Review scheduled ship dates to reflect changes in customer’s delivery requirements. Review backlog and update or escalate accordingly
- Provide order status reports as required. Adhere to month-end cut-off schedules
- Process orders, returns, exchanges, cancellations, and price adjustments in accordance with established work instructions and procedures
- Prepare documentation for international shipments as needed in coordination with international traffic team
- Prepare Letter of Credit documentation as required
Order Specialist
11/2012
-
06/2016
New York, NY
- Provide back-up to other team members as required
- Assist with and conduct testing in SAP for updates relating to order administration and document results as required
- Assist with creation and revision of order administration work instructions as needed
- Analyze and trouble-shoot errors encountered during booking process, coordinate resources for resolution; document and communicate as necessary
- Respond to inquiries and/or complaints from customers and regulatory agencies
- Experience with Microsoft Office suite of products and MS Outlook or similar software applications
- Experience with international shipping guidelines and terminology
Client Order Specialist
03/2008
-
08/2012
Boston, MA
- Teamwork skills and ability to work effectively in group situations
- Strong interpersonal skills to develop rapport and trust with clients and co-workers
- Identify change orders and deviations that are being released through using the Change
- Review the change order request along with the customer approval in case of price
- Handle order quality via SAP based applications
- Ensure smooth realization and completeness of project orders delivery; that customers are able to place their orders smoothly and easily with appropriate interfaces
- Actively participate in team’s inventory maintenance project
Education
Ohio State University - Marion Campus
2003 - 2007
Bachelor's Degree in Business
Professional Skills
- Excellent written and oral communication skills, including the ability to effectively interface with both internal and external clients via telephone and email
- Strong Computer Skills and working Knowledge of Excel
- Solid organisational skills, ability to prioritise and multi-task in a demanding environment
- Proven experience in customer service and order entry experience
- Strong written and verbal communication skills required as well as the ability to easily navigate different software systems
- Problem solving skills using existing procedures to solve standard problems
- Accept and validate sales order by checking references and validating relevant information
How to write Order Specialist Resume
Order Specialist role is responsible for excel, software, microsoft, word, digital, mainframe, languages, telephone, clients, english.
To write great resume for order specialist job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Order Specialist Resume
The section contact information is important in your order specialist resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Order Specialist Resume
The section work experience is an essential part of your order specialist resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous order specialist responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular order specialist position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Order Specialist resume experience can include:
- Good plan reading skills
- Proven ability to reconcile and audit data effectively with previous involvement in audit and compliance reviews
- Excellent customer service skills & customer-focused mindset
- Good IT skills and willingness to learn
- Leadership: With skills, but no experience req
- Experience Required: 2 years of experience in customer service/administrative/sales role
Education on an Order Specialist Resume
Make sure to make education a priority on your order specialist resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your order specialist experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Order Specialist Resume
When listing skills on your order specialist resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical order specialist skills:
- Good communication skills for all levels of the organization, including senior management
- Ideally knowledge and experience of Order Services back-office applications, with good understanding of administrative processes
- Federal Govt. experience, including DISA program experience
- Interpersonal skills, exchanging straightforward information
- Knowledge and experience in the back-office application used by Order Services Organization, with good understanding of administrative processes
- Liaise with relevant warehouse, factories and Planners to ensure special product / shipping requests are correct, monitored and managed effectively
List of Typical Experience For an Order Specialist Resume
1
Experience For Customer Order Specialist Resume
- Attention to detail and strong organizational skills is required
- Applies knowledge/skills to a range of activities; acts as a source of technical expertise to others in own area; handles a variety of tasks at once
- Skills in the use of Microsoft Office packages and e-mail systems
- Experience with auditing, correcting, and maintaining the integrity of relevant information within ERP and CRM databases
- Experience of working in a customer services role within an operations/oil related environment or equivalent
- Experience of adhering to HSE requirements in relation to internal and external processes and procedures
- Experience of working in an environment where compliance with regulatory requirements are essential
2
Experience For Sales Order Specialist Resume
- ORGANIZATION - Can establish priorities and course of action for managing multiple tasks
- Demonstrated ability to problem solve, and clearly articulate solutions that meet the customer’s needs
- Effective follow up ensuring all support requests are resolved in a timely manner and to the customers’ satisfaction
- Working Relationships (Communicating & Influencing Teamwork/Coaching & Guiding Networking)
- Creating and Delivering (Solutions Problem Solving/Planning and Organizing)
3
Experience For Client Order Specialist Resume
- A sound understanding of customer service, order processing, credit processing, and billing principles
- Monitor orders daily resolving any and all issues that prevent orders from flowing through system, shipping or billing properly
- Ensure delivering the order to the customer on time, taking into consideration production lead time, sea transit time, and storage in warehouse
- Responsible for accuracy of entering and maintaining sales orders
- Drive lean methodology into daily Ways of Working resulting in process improvements and increased productivity
- Responsible for ensuring worldwide inventory stocks are utilized in line with policy, to assist in meeting delivery deadlines
- Knowledge of product lines and functionality, along with a general working knowledge of manufacturing facilities would be an advantage
4
Experience For Dealer Order Specialist Resume
- PROACTIVE - Understands the importance of being proactive in all aspects of the job and does everything possible to keep customers informed and satisfied
- Maintain and update aChina L&H manual, working process, master file, library according to China regulation upgrade, project or system change, etc
- Handle high work load and stress, multitasking and working independently
- Sales order entry and processing – accurately and timely processing of orders
- Maintain and develop KPI’s and statistics relating to the work-flow
- All e-mail communication relating to sample delivery
- Quote building and style setup
- Buy quantity entry and PO issuing for chain and direct channels
5
Experience For Purchase Order Specialist Resume
- International PO issuing and maintenance
- International Purchase Order issuing and maintenance
- Process Return Material Authorizations (RMA’s) within 5 business days of receiving requests
- Customer focus – focus on exceeding customer expectations
- Learns and maintains a thorough working knowledge of all product information and procedures with regard to HWA warranty and programs
6
Experience For International Order Specialist Resume
- Support product return process (including basic transactions in SAP)
- Co-ordination with Suppliers (Factories) for Planning
- Weekly meeting/report on orders on hand vs month target per channel
- Preparations of Shipping instruction and follow-up for delivery
- Enter quotes in CRM system, issue new quotes to clients and follow up on existing quotes
- Research and assist with resolving account problems
- Respond to availability, pricing, order and delivery status queries via phone and email
7
Experience For Project Order Specialist Resume
- Arrange special logistics / shipping requirements as needed
- Facilitate and perform changes to current purchase orders ensuring accurate and timely execution
- Responsible for providing regular, concise and accurate order updates to regional personnel
- ATTITUDE - Maintains a positive and upbeat attitude throughout and can influence coworkers and customers by not dwelling on the negative
- Global: CoE Logistics, Order Management, Sourcing Operations
8
Experience For Construction Claims & Change Order Specialist Resume
- Verify pricing from SalesForce opportunity to the signed contract
- Liaise with operational team responsible for enabling customer in production environment
- Proactively notified customers of changes in order status. Follow-up on outstanding issues, and take ownership for customer satisfaction
- Develop and maintain the ongoing collaborative relationship with the functional teams to ensure customer requirements are met
- Manage return process, including investigation
- Drive continuous improvements in daily operations and standard operating procedures
9
Experience For Purchasing Order Specialist Resume
- Possess a positive proactive attitude, has a customer centric mindset and mindset to be hungry for learning
- To formally communicate product availability in alignment with Marketing and Sales plans in order to fulfill sales orders accordingly
- In and out to NY office, Lab store, Home office PR, and Photo studio
- Keep all season racks up to date and organized
- Track and organize samples, prepare samples for web handoff
10
Experience For Hardware Services Order Specialist Resume
- Transfer samples to Store 100 (sample sale)
- Initiate initial sample requests to vendors for PR and photo shoots - label and log accordingly
- Organize photo-shoot samples and outline issues for business strategy partner
- Thorough knowledge of processes
- P.O. entry and maintenance (First Cost Updates, Middle Man, T&A changes, mode updates, shortage updates)
- AS400 entry and maintenance (Ticket/Ownership changes, MOOS, style descriptions)
List of Typical Skills For an Order Specialist Resume
1
Skills For Customer Order Specialist Resume
- Receive orders and enquires from customers with all necessary information to execute order effectively
- Work independently and problem solve effectively
- Proven experience in supply chain and/or commercial environment
- Liaise with relevant factories to ensure special product requests are correct, monitored and managed effectively to meet customer requirements
- Computer skills: MS Office advanced
- Invoicing & Purchase Order experience
2
Skills For Sales Order Specialist Resume
- Validating all documentation submitted by client
- Knowledge and experience with license and/or software accounting, legal operations, and understanding of license revenue recognition requirements
- Order processing experience, knowledge of CRM / PeopleSoft or any other management solutions
- Experience working closely with technical teams
- Minimal experience working with Industrial pumps/parts
- Excellent working knowledge of pumps and parts
- Strong working knowledge of Excel, Outlook and other software products and systems required
- Working experience
- High volume manufacturing experience required
3
Skills For Client Order Specialist Resume
- Order Processing – Review, validate and process all orders in with focus on accuracy and completion for submission
- Experience with TxDOT in the Houston Area
- Customer focused with a good attitude
- Great individual contributor but also strong in team work environments and have the ability to work cohesively with multiple teams
- Sales, Radio or Television Traffic or Sales Assistant experience
4
Skills For Dealer Order Specialist Resume
- Data entry (or admin) experience
- Experience within operations and/or administration
- Experience within Healthcare is a pre
- Experience with SAP is a pre
- SAP & Coupa experience
5
Skills For Purchase Order Specialist Resume
- Progressive work experience in Customer Service
- Two (2) years Customer service / call center experience, specifically in order entry management set-up
- Analyze and compare client data to BrightView systems and determine priority and appropriate action plan
- IT Systems (SAP, Excel, Word, other ERP) User experience
- Perform effective / timely search to locate a vehicle similar to selector provided
- 6 months coordination experience
- Order entry or customer service experience
- Ensure customers’ orders and quote requests are handled in a cost-effective and timely manner
6
Skills For International Order Specialist Resume
- Progressive work experience in Customer Service
- Experience to improve supply chain management (plan & deliver) processes
- Experience doing CO for governmental agencies such as TxDOT
- Good Understanding scope of the contractors work
- Good knowledge of construction methods to complete the contractor's work
- Experience working in one of the Customer Order Desk Teams
7
Skills For Project Order Specialist Resume
- Act as coach and mentor to team to ensure all operate within the relevant rules and guidelines from an audit perspective
- Maintain clean orders – resolve delivery / credit blocks prior to scheduled delivery date and keep customers updated of any changes to schedule
- Issuing and delivering all shipping documents to the customer on time (BL, Invoice, PL)
- Working knowledge with Communication Tools such as Phone, messaging, Chat, Share applications
- Working knowldege with Communication Tool as Phone, messaging, Chat, share application
8
Skills For Construction Claims & Change Order Specialist Resume
- Conducting Sales Order processing via SAP
- Creating and coordinating deliveries for customer orders
- Handling claims & returns, and maintaining that the stock level is updated
- Managing new and existing client accounts
- Assisting with resolution of invoicing issues, as necessary
- Creating deposit invoices and submitting internal match payments
- Working across multiple organizations
- Providing Legal Level 1 support and generate contractual agreements
- Working knowledge of Oracle, SFDC and BMC’s financial operations processes
9
Skills For Purchasing Order Specialist Resume
- Engaging in regular dialog with other Departments (especially Sales Force, Credit Controllers, Demand Planners, Logistics)
- Placing POs to the factories, follow up on documentation and order delivery to Egypt warehouses
- Communicating open orders status to the account manager & customer
- Ensuring the DRM (delivery reliability measurement) is in line with targets set
- Obtaining technical and required documentation for project completion
- Using financial tools available to determine clients’ credit worthiness and status
- Assigning appropriate team members on a per project basis
- Working knowledge of Office suite Application
10
Skills For Hardware Services Order Specialist Resume
- Willing to work the hours need to complete the task in a timely manner
- Managing sales orders up to delivery
- Managing all customer complaints in to the business, in relation to credit and debit notes and returns
- Working to agreed SLA’s, on all customer disputes
- Office setting that includes some filing (bending) and lifting of boxes and equipment up to 20 pounds
- Solve issues involving order processing. Provide outstanding order processing service to the sales teams.Search Jobs US
- Handle confirming who is licensing and delivering and makes sure vehicle can be delivered turn-key
- Proficient multitasker, problem solver, in consistency, at meeting deadlines, at working independently
- Serve as liaison for processing minor system holds and progressing orders appropriately
List of Typical Responsibilities For an Order Specialist Resume
1
Responsibilities For Customer Order Specialist Resume
- Experience Required: 3 or more years of experience in customer service/administrative/sales role
- Exercise good judgment with established departmental guidelines
- Provides strong internal collaboration
- Assist with shipping and receiving of parts orders to ensure timely shipments of incoming orders
- Ensure the daily management boards are updated and used, running the weekly kaizen improvement meeting and seeing through to results
- Initiate commercial invoicing confirming accuracy of the information on invoices in order to limit later queries (quantity, price, discounts)
- New pump and pump repair order entry, purchasing, inventory control, order processing and progressive payment invoice needs
- Processes orders in Oracle ensuring a high level of accuracy at all times
- Responds to customer queries such as deliveries, invoicing, special requirements etc
2
Responsibilities For Sales Order Specialist Resume
- Organizes returns/replacements when product is not functioning correctly
- Order handling and communication with customers
- Manage document control, contract document updates and document processing
- Basic understanding of critical path method
- Assist in handling daily work load of the parts group to ensure timely customer order entry within 24-48 hours
- Enter PO in the system after receiving the order and receive the final acceptance of the supply conditions
- International channel setup (size ranges, colors, sample requests)
3
Responsibilities For Client Order Specialist Resume
- Data entry of inter-channel transfers
- Complete all order entry from buyer PO’s into order management system(s) for bulk production
- Receive and process (data entry in B2B GERP system) incoming purchase orders (generally via email) from Lighting customers with the full understanding of SKU’s, pricing rules etc
- Make recommendation for type of dispute resolution if agreement can’t be reached in negotiations
- AS400 entry and maintenance
- Log ‘Top of Production’ samples and distribute to assistant buyer same day as received
4
Responsibilities For Dealer Order Specialist Resume
- Process customer purchase orders in accordance with current guidelines reflecting Extreme Networks’ contractual agreements, legal policies, and Discount Authorization Matrix
- Review orders to insure that requirements with respect to Letters of Credit or sales tax exemption are met; coordinates with customer’s freight forwarders as required
- Identify actions necessary to carry out instructions furnished in written, oral or diagram form
- Business Acumen – Ability to focus on revenue maximization
- Analyze contracts
- Processes rep’s personal orders entered from the IPAD
5
Responsibilities For Purchase Order Specialist Resume
- Review detailed records of customer historical information such as sizing sheets, hardware lists, including all aspects of pricing, shipment and delivery for JDA Software’s installed hardware base
- Detail oriented and organized for the handling of large detailed orders
- Manages the order fulfillment process, including all activities from receipt of the order to complete delivery of product, as dictated by the scope of the program
- Communicates regularly with other departments to ensure timely product delivery
- Communicates delivery issues with the customer to ensure that they are kept up to date
- Provides daily and weekly reports such as order status, on-time delivery, error capture analysis etc
- Work on projects and reports as assigned by supervisor/manager
- Process orders and/or renewals over the phone
- Follow up to ensure that all questions/requests/customer commitments are responded to or resolved to the customer’s satisfaction
6
Responsibilities For International Order Specialist Resume
- Manage and administer the “Order to Bill” process: - be accountable for adhering to SOX compliance, Business controls and SLAs; - be responsible for ensuring that approvals are in place
- When paperwork is returned from clients, confirm all documentation is in order before sending for countersignature; - obtains information required to process orders (such as user data); - initiate order fulfilment and monitor billing to ensure information is correct; - manage cancellation notices and input through system
- Audit, correct, and maintain the integrity of relevant information within Serena’s ERP and CRM databases
- A positive attitude is required, along with the ability to act as an effective and cooperative team member, both within the Order Management team and in cross-functional teams
- Customer/Business (Orientation Customer Response/Business Understanding/Costs & Profitability)
- Provide guidance and support to sales on quote preparation related to Commercial-, Legal- and RevRec policies, order processing and customer order issues
7
Responsibilities For Project Order Specialist Resume
- Provide Legal Level 1 support and generate contractual agreements
- Has developed expertise in one area
- Is aware of broader internal/ external business issues; applies to own role
- Manages own time and that of others; develops plans for specific work activities in own area over the medium term, including forecasting/ organising all resource requirements
- Adapts information/style to the audience, explains difficult information clearly, establishes consensus, attains agreement
- Creates informal networks within and outside own area
- Communicates with Customer Specialist and/or Customer as needed to resolve any order related questions/issues processed through the OCR software
- Maintains software order processing template database and works to improve the number of orders that are processed automatically through effective recognition and mapping of order fields
8
Responsibilities For Construction Claims & Change Order Specialist Resume
- Reviews and processes web orders
- Reviews and processes credit and return requests
- Maintains customer data in SAP as necessary
- Maintain regular telephone contact with designated accounts in order to deal with their queries/issues and pick up orders
- Provide on time communications to the customers on all relevant matters
9
Responsibilities For Purchasing Order Specialist Resume
- Proactively contribute to the continuous improvement environment by identifying challenges and seeking solutions, through to implementation and monitoring their effectiveness
- Deliver superior service to various Customers from different market ends (Consumer, Trade and Professional) via close cooperation with various stakeholders within Company (Sales, Pricing, Marketing, Planning, Factories, Warehouse, Transportation)
- Quality order handling via SAP based applications
- Ensures smooth realization and completeness of project orders delivery
- Monitor customer service level and implement action plans to mitigate risks and eliminate issues
- Flexible team player and self-motivated
- Target oriented, customer oriented
- Follow-up attitude, can-do attitude
10
Responsibilities For Hardware Services Order Specialist Resume
- Deliver superior support to various team challenges in day to day business via close cooperation with various stakeholders within Company (Sales, Pricing, Marketing, Planning, Factories, Warehouse, Transportation)
- Management of the customer orders via SAP based applications
- Communication with customers with regards to order fulfillment and complaints resolutions
- Prepare analysis of a team performance
- Fluency in Polish (both oral and written)
- Communication (pro- & re-active) with internal Customers (Sales Force, Credit Controllers, Demand Planners, Stock Controllers, Logistics) regarding order & complaint status, other issues, documents
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