Operations Reporting Analyst Resume Sample

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Mariano Volkman
23019 Cali Camp,  New York, NY
+1 (555) 940 7285

Work Experience

Senior Operations Reporting Analyst
11/2015 - PRESENT
Chicago, IL
  • Displays a desire to learn, understand processes, and reach the next level
  • Supports the FS OUs in backfilling for other FS OSPs at the analyst level during absences and as needed at other points
  • Use discretionary decision making to analyze forecast models then adapt to real time conditions, build a scheduling model and make the required changes to maximize resource utilization and to achieve service level objectives
  • Effectively communicate with all levels of management on WFM practices including scheduling and time and attendance management
  • Prepare, analyze and distribute reports for the entity in the functional areas supported by the FS Operations, Sales Effectiveness, and Quality organization
  • Secondary/possible task: Design, implement, and support tools to increase the efficiency of the FS Operations, Sales Effectiveness, and Quality teams (e.g., New Business Meeting agenda creation or Client Portfolio Management quarterly analysis)
  • Secondary/possible task: Help execute opportunity management tool User Acceptance Tests (UAT)
Operations Reporting Analyst
07/2011 - 10/2015
Phoenix, AZ
  • Verbal and written communication skills, including Attention to detail
  • Standardized reporting, including daily, weekly, and monthly sales and partner reports
  • Recent analytics experience
  • Strong research and analytics skills with the ability to create executive level presentations
  • Self-Motivated - able to work with minimal supervision
  • Proficient using: Cognos, Access, SQL, SharePoint, PowerPoint, Word, Excel
  • Support report modification requests, maintain report templates
Sales Operations & Reporting Analyst
07/2004 - 03/2011
Philadelphia, PA
  • Contribute to the cost/benefit analysis, business case development
  • Drive continuous process improvement including implementing ongoing changes and defining performance measurements
  • Responsible for monthly and quarterly reconciliation of claims register activity, and timely delivery of those results to end customers
  • Ensuring high level of accuracy and integrity of data reported on
  • Validate data entry on a daily and weekly basis to ensure data integrity of reporting
  • Work closely with the Claims team to insure completeness and accuracy of data to be reported on
  • Ensure reporting, and accompanying data, is in compliance with respective Provincial or State regulations
  • Develop and maintain processes and associated procedural documentation for Claims reporting


Muskingum University
2000 - 2004
Bachelor's Degree in Business

Professional Skills

  • Good project management skills including being able to plan and manage time effectively and flex up and down to deal with key priorities
  • Excellent analytical and problem solving skills and attention to detail as well as being highly numerate
  • Strong analytical, problem solving, critical thinking and communication skills
  • Strong IT skills – Excel, Outlook, Powerpoint, SharePoint
  • Established organizational, analytical, and problem solving skills with the ability to handle multiple assignments and meet deadlines
  • Organisation and be able to prioritise workload in line with tight deadlines and work effectively under pressure
  • Train team members on business practices and technical processes and provides on-going coaching to less experienced Analysts

How to write Operations Reporting Analyst Resume

Operations Reporting Analyst role is responsible for excel, software, insurance, modeling, research, payroll, reporting, training, database, security.
To write great resume for operations reporting analyst job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Operations Reporting Analyst Resume

The section contact information is important in your operations reporting analyst resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Operations Reporting Analyst Resume

The section work experience is an essential part of your operations reporting analyst resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous operations reporting analyst responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular operations reporting analyst position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Operations Reporting Analyst resume experience can include:

  • Strong understanding of General Accounting Principles and General Ledger/Accounts Payable systems
  • Graduate with 2 years of working experience with Metrics and Reporting
  • Experience of working in an operational environment
  • Service Now reporting experience would be beneficial
  • Experience working with SQL server and SAS environment
  • Experience using Tableau for the creation and automation of Enterprise Scale dashboards, standard reports, scorecards, and ad-hoc reports

Education on an Operations Reporting Analyst Resume

Make sure to make education a priority on your operations reporting analyst resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your operations reporting analyst experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Operations Reporting Analyst Resume

When listing skills on your operations reporting analyst resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical operations reporting analyst skills:

  • Strong written, verbal and interpersonal communication skills to effectively communicate with internal and external customers/partners and vendors
  • Strong analytical and problem solving skills for research, review and assessment of financial activity related to insurance
  • Excellent MS office skills, including excel and power point
  • Strong ability to work effectively and productively with little or no supervision
  • Advanced Excel skills, including advanced functions and financial modeling
  • MS Excel skills including the ability to create macros

List of Typical Experience For an Operations Reporting Analyst Resume


Experience For Senior Operations Reporting Analyst Resume

  • Analysis and support for key Planning Projects including Annual Operating Plan (AOP) support, sales coverage and compensation planning support
  • Assist with continuous improvement of claims reporting processes
  • Liaise with Logistics, Allocations, and Accounts Payable teams as required to ensure inventory reporting is accurate
  • Communicate with Stores and Delivery Feedback regarding escalated and identified issues related to flow of inventory
  • Create & develop custom reporting solutions
  • Work with sales and product line management to support, train and develop analysis and reporting as required

Experience For Business Operations Reporting Analyst Resume

  • Work collaboratively with Claims and other business areas to execute on key work accountabilities
  • Prepares required reports for Field Management team on a daily, weekly and quarterly basis
  • Facilitate closure of all identified inventory issues and related tickets logged with Marks TSC
  • Assist in the administration and maintenance of all required and relevant business reporting as it relates to sales, scheduling/payroll, inventory and other operational metrics
  • Provide stores direction on inquiries relating to: receiving cartons, receiving transfers, and product inquiries
  • Review weekly reporting and follow up as necessary with stores and delivery feedback to review mistakes and make necessary corrections

Experience For Sales Operations & Reporting Analyst Resume

  • General maintenance of custom reporting systems & databases
  • Pro-actively identifying opportunities for development within the business operation
  • Provide resolutions to all inventory issues that arise from operations and recommend solution to ensure accurate inventory
  • Ensure all systems and error tables are monitored and corrected as applicable (SRA overages, RTV errors and others as identified)
  • Collaborate & accurately communicate requirements to external IT teams
  • Develop the business reports, metrics and performance scorecards required to support Business Operations objectives, often working in conjunction with IT (BI team)
  • Comprehensive knowledge of all Microsoft Office applications, including Excel (pivot tables, vlookups, connecting to external data sources) and Access (macros, formulas)

Experience For IT Operations Reporting Analyst Resume

  • On short notice, prepare and distribute ad hoc reports that include insightful data analysis, and possible recommendations for further action
  • Make decisions both independently and collaboratively within a fast paced team environment
  • Comply with Accenture standards, procedures and policies
  • Work independently as well as collaboratively across teams
  • Exceptions can-do/get-it-done mentality
  • Maintain reports inventory
  • Specialist in Excel

List of Typical Skills For an Operations Reporting Analyst Resume


Skills For Senior Operations Reporting Analyst Resume

  • Experience of working with data and spreadsheets
  • Experience using Tableau or similar tools
  • Analyze and validate reporting results for accuracy and business requirements
  • Experience of service measurement and reporting gained within the financial services industry
  • Strong proficiency in Excel to be able to manipulate and summarize data by making it meaningful for a broad audience
  • Experience with data modeling and data warehouse concepts
  • Business Intelligence analyst or Business Intelligence developer experience
  • Strong attention to detail and an ability to deliver to deadlines
  • Good communicator with the ability to work within a small virtual worldwide team

Skills For Business Operations Reporting Analyst Resume

  • Experience with SFDC, MS Dynamics or similar
  • Strong attention to detail and accuracy.
  • An ability to demonstrate and to think and reason logically
  • Excellent written communication - business and project reports
  • Maintaining & developing custom reporting solutions in Microsoft Office (Excel, Access, VBA)
  • Understanding of Power Bi and other dynamic reporting technologies would be advantageous

Skills For Sales Operations & Reporting Analyst Resume

  • Working with internal teams to resolve all sales, customer issues (forecasting, hygiene, etc…)
  • Being able to assimilate data from multiple sources and develop analysis
  • Develop, modify, maintain and continuously improve reporting processes using a variety of reporting and analysis tools
  • Excited about working in fast growing and dynamic culture
  • Support our sales forecasting by creating robust models with data-driven insights
  • Combine data from disparate databases to create and manage metrics and reporting
  • Meet daily, monthly, quarterly, and annual reporting deadlines of the Operations team

Skills For IT Operations Reporting Analyst Resume

  • Research issues to determine source of discrepancies and identify solutions for preventing future discrepancies
  • A team player who is also comfortable working on their own initiative
  • Utilize Hyperion Reporting tool data sources
  • Basic proficiency with using Hyperion or similar data query
  • Advanced proficiency in Excel (able to manipulate and summarize data by making it meaningful for a broad audience)
  • Familiar with Data Visualization standard methodologies
  • Familiarity with agent incentive calculation process

Skills For Operations & Reporting Analyst Resume

  • Knowledge of cloud based database is an advantage
  • An ambition to strive for excellence
  • Attention to detail, self-motivated & pro-active
  • Review, evaluate, design, implement and maintain reports and analyses to support current business initiatives
  • Provide technical and analytical expertise in responding to complex, specialized report requests requiring sophisticated data analyses and data management experience
  • Enthusiastic and creative problem solver with ability to use initiative and to make appropriate recommendations

Skills For Sales / Operations Reporting Analyst Resume

  • Collaborate, work in a team and form broad firm wide networks at all levels
  • Commitment to see a task through to completion
  • Extremely organized and able to remain calm under pressure – be able to manage simultaneous deliverables
  • Foundation level knowledge of ITIL v 3 would be an advantage
  • Resilient and know a positive attitude is key to your success
  • Comfortable with CRM systems like Salesforce.com
  • Participates in and/or leads interdepartmental projects

Skills For IT Management Operations Reporting Analyst Resume

  • Performs optimization analyses and makes recommendations
  • Usage of Data Visualization tool in order to build Dashboards for the Sales Executive
  • Work independently as well as support a team environment
  • Technical knowledge of all (or some) Toyota Host systems, SAS programming language, DB2, QMF, Hyperion Interactive Reporting, OBIEE, Tableau, Alteryx, and Oracle
  • Experience with part distribution or financial systems
  • Expert in MS Excel and/or Access, with the ability to create and modify reports, run complex queries, and make improvements to existing reports as required by the business, with a focus on efficiencies and consolidation
  • Knowledge of Insurance Operations or claims process and rules governing life insurance contracts in Canada and US, with prior experience in one or more areas within a Life Insurance Operations Division
  • Self-starter with demonstrated ability to prioritize work load and complete tasks under short deadlines

Skills For Ground Operations Reporting Analyst Resume

  • Superior communication skills - verbal and written
  • Experience with I-Series (including query tool)
  • Experience of coding in Visual Basic
  • Good understanding of supply chain processes or similar environment
  • Experience using Anaplan
  • Experience of a professional services business

Skills For FS Global Operations Reporting Analyst Resume

  • SQL / SQL server experience
  • Experience & knowledge of SQL Servers in a Cloud environment
  • Experience in Qlik development or other similar visualization software
  • Ensuring daily reporting systems have refreshed & performing efficiently
  • Understanding & translating the business requirements into a workable custom solution
  • Responding to support requests from the user community

Skills For Financial Operations Reporting Analyst Resume

  • Writing SQL queries in a SQL Management Studio or similar software
  • Knowledge of the firms key systems and databases including ARD, InterAction and GFIS and the impact these have on reporting
  • Leverage existing reporting tools as a non-technical business user to create reports needed to manage the business
  • Perform Quality Assurance (QA) on reporting analysis performed by other reporting groups as needed
  • FLMI designation or working toward industry designation an asset
  • Knowledge of process mapping and operations
  • Assist with Reinsurance and Unclaimed Property reporting and initiatives

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