Operations Processing Resume Sample

4.9
9 votes
Talia Swaniawski
85269 Feeney Groves,  New York, NY
+1 (555) 815 3181

Work Experience


Processing & Operations Manager
05/2016 - PRESENT
Houston, TX
  • Own the Returns Processing Centers, and drive changes, initiatives, and vision for WSI’s physical reverse logistics processes
  • Develop and manage the KPI’s and SOP’s necessary at each returns center, understanding the differences in product category and dynamics of product type
  • Ensure consistency, accountability, and proper adherence to set procedures and KPI’s supporting the proper returns processing by product category
  • Maintains relationships with the client and client development teams to ensure that the client’s CTQ’s are met and the overall client environment is positive
  • Develop & maintain Clearing, Settlement and Reconciliation procedures and manuals as needed
  • Build a high performing organization by identifying and addressing gaps between associates’ current capabilities and what is needed for alignment with strategic direction in a people intense service organization
  • Analyze and resolve problems in logical manner
CIB Bacc Securities Processing Operations
02/2011 - 12/2015
Chicago, IL
  • Establish and maintain effective working relationships with employees and internal/external clients
  • Work effectively and productively with others
  • Demonstrate effective and professional written and verbal communication skills for a business work environment
  • Experience in financial services
  • Mutual fund industry experience, with leadership experience in processing operations
  • Excellent understanding of the impacts of business process or technology changes, how business units are impacted and the ability to coordinate and manage those changes
  • Demonstrated experience improving operational efficiency
Dividend Processing Operations Analyst
07/2007 - 12/2010
Detroit, MI
  • Excellent employee relationship skills
  • Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Design, implement, maintain and enhance internal controls to mitigate risk on an ongoing basis. Identify risk-related issues needing escalation to management
  • Ensure the provision of a prompt, cost effective and high-quality service to our client’s
  • Working with the Head of HRP (Professional Services & Account Management) to ensure an operational ‘partnership’ with our clients exists and is a lever to resolve issues, agree priorities and develop the relationship for the mutual benefit of each party
  • Contribute to Bid and Change Control impact assessments to identify processing options and associated costs
  • Execute business plans of the area and consider options for on-going improvement
  • Implement, monitor and action all required internal and external control mechanisms to ensure compliance with all relevant regulatory bodies

Education


Adelphi University
2003 - 2007
Bachelor's Degree in Related Field

Professional Skills


  • Excellent organizational skills and time management skills needed
  • 2) Experience working in a team environment with proven client relationship and communication skills
  • Demonstrate leadership skills with proven ability to motivate staff and maintain a positive work environment
  • Strong problem-solving and project management skills required
  • Strong professional presence; proven ability to effectively deal with challenges
  • Experience required in the financial services technology industry with general management experience
  • Proven record desired providing direction, motivating and growing employees to drive high levels of performance

How to write Operations Processing Resume

Operations Processing role is responsible for interpersonal, refining, finance, securities, trading, analysis, planning, reporting, education, insurance.
To write great resume for operations processing job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Operations Processing Resume

The section contact information is important in your operations processing resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Operations Processing Resume

The section work experience is an essential part of your operations processing resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous operations processing responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular operations processing position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Operations Processing resume experience can include:

  • 8) Strong communication skills, including verbal, written, and interpersonal
  • 9) Experience working with co-workers in a different location is helpful
  • Maintain an excellent understanding of client account structure, contractual operational requirements, working practices and servicing needs
  • Operational backend team environment experience
  • Manage resources for maximum effectiveness to ensure transactions are processed timely and with accuracy
  • Maintaining an appropriate level of technical knowledge and personal development

Education on an Operations Processing Resume

Make sure to make education a priority on your operations processing resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your operations processing experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Operations Processing Resume

When listing skills on your operations processing resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical operations processing skills:

  • Strong communication and influencing skills, analytical and numeracy skills
  • Excellent planning skills, ability to identify operational improvements and mitigation of potential risks
  • Excellent performance management skills
  • Manage time effectively to meet business deadlines and complete multiple tasks
  • 3) Experience in defining and/or refining processes
  • Build strong working relationships through positive collaboration with peers and business partners

List of Typical Skills For an Operations Processing Resume

1

Skills For Processing & Operations Manager Resume

  • Demonstrated ability to coach and lead team members
  • Exceptionally organized and able to successfully manage multiple priorities within established timelines
  • Management experience in a financial or insurance industry
  • Solid knowledge PowerPoint/Visio
  • Understanding of Compliance CTC’s
  • Work on transition plan for staffing team with existing employees or through recruiting efforts
  • 5) Understanding of reporting and compliance requirements of ERISA, IRS, and DOL laws and regulations with respect to qualified retirement plans
2

Skills For Operations Processing Associate Resume

  • Plan and direct daily activities, including but not limited to day to day operations and management of support processing
  • Communicate proactively with Transfer Agents to ensure accuracy or records when depositing and researching certificates
  • Drive process improvement projects for improved efficiency while maintaining regulatory requirement and audit controls
  • Assist with business unit deep dive discussions on current quality and training functions
  • Begin transformation of quality processes once staffing in place
  • Foster a culture of Treating Customers Fairly (TCF) and ensure the fair treatment of customers in all aspects of the role
3

Skills For Mortgage Processing & Operations Manager Resume

  • Respond to team members’ time-off requests and ensure appropriate branch coverage
  • Proficient in Microsoft Office Suite and Outlook applications
  • Pension plan - 6% of base salary (we match employees contributions up to a maximum of 12%, or 15%after 15 years’ service)
  • Vacation 25 days (ability to flex down or up with manager approval)
  • Knowledge/familiar with Back office operations
  • 4) Ability to lead and understand the analysis of data, root cause, and path to resolution
4

Skills For Operations Associate Iv-mortgage Payoff Processing Resume

  • 6) Highly organized and achievement oriented
  • 7) Ability to work independently and multi-task in a dynamic environment
  • Develop an environment that encourages open communication, teamwork and creative approaches to problem solving while accomplishing departmental and organizational goals
  • Establish relationships across various lines of business in order to coordinate consistent practices to achieve business objectives
  • Monitor production, quality, SLAs, attendance, personnel issues and employee development, while building relationships with team members through regular coaching and mentoring
  • Knowledge of V-system, AWD, CTWeb, SAP and TAPS is desired
  • Work across company and business lines to a coordinated quality goal
5

Skills For Operations Manager Iv-items Processing & Deposit Resume

  • Report on and manage multiple concurrent projects
  • Work with business leaders on rollout of new quality program and report findings
  • Lead, develop and motivate teams to deliver a professional service
  • Recruit, performance manage and develop staff in line with business needs
  • To build close and successful working relationships across Equiniti, particularly with colleagues across wider operations, to ensure solutions are workable and that service delivery levels are met and exceeded
  • Process brokerage related work such worthless securities, free delivery approvals, B52 requests, AWD indexing, and NSCC certificate re-registrations
  • Ensure accurate data entry and problem solving in order to safeguard the broker dealer
6

Skills For Operations Processing Manager Resume

  • Private healthcare coverage
  • Personal accident insurance
  • Group income protection

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