Operations Spec Resume Sample

11 votes

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Lennie Jaskolski
72249 Barney Circle,  Houston, TX
+1 (555) 669 4116

Work Experience

Operations Spec
02/2016 - PRESENT
San Francisco, CA
  • Run general ledger and customer account entries utilizing TCF’s teller system
  • Copy, scan and distribute claims to other departments for additional processing as needed
  • Performing daily name and address corrections associated with TCF’s various card types
  • Performs daily name and address corrections associated with TCF’s various card types
  • Responsible for cross training and rotating with the Account Verification Department and processing VOD’s
  • Review unmatched reports daily and make necessary changes to customers’ accounts according to department procedures
  • Serve as a resource for branch management with policy/procedure questions and backroom operations issues. Assist in researching missing or incorrect processing of customer transactions and adjustments to customers’ accounts by Proof/Batch and Adjustments departments
Airfield Operations Spec
03/2011 - 01/2016
Boston, MA
  • Determine if Suspicious Activity Reports (SAR’s) are required and prepare same within the prescribed time frames/guidelines ensuring compliance with the Regulation
  • Research, prepare and coordinate the retrieval of all bank documents required for all subpoena’s, search warrants and court summons/orders as required by government agencies, to ensure all documents are present and are delivered to the appropriate outside agencies by assigned deadlines
  • Research and investigate customer inquiries of error or unauthorized electronic funds transfer transactions to determine TCF’s liability. Comply with Federal Regulation E and TCF’s Electronic Funds Transfer Agreement in researching, investigating and resolving claims
  • Communicate effectively with both internal and external customers on related issues. Conduct phone interviews with customers, suspects and external agencies to obtain information critical in determining TCF’s liability and risk exposure
  • Adhere to policies and procedures within the department. Comply with Federal Regulation E, Minnesota State Statute 325G and TCF’s Electronic Funds Transfer Agreement and account Terms and Conditions
  • Prepare Suspicious Activity Reports (SAR’s) within the prescribed time frames/guidelines ensuring compliance with the Regulation
  • Responsibility for coordinating with each region’s Cash Management areas for a bi-annual clean-up of unused collection applications. Working closely with internal corporate departments who have an impact with ACH transactions including but not limited to Electronic Transaction Dispute Services, Exception Administration and BSA
  • Determines if Suspicious Activity Reports (SAR’s) are required and prepares them within the prescribed time frames/guidelines ensuring compliance with the Regulations
Operations Spec, Data Entry Sioux Falls
07/2006 - 09/2010
Los Angeles, CA
  • Analyzes, researches, and resolves customer claims of error or unauthorized electronic funds transfer transactions to determine TCF’s liability under Federal Regulation E or Regulation Z and assists with possible recovery
  • Complies with Federal Regulations E and Z. Visa Operating Regulations, TCF’s Electronic Funds Transfer Agreement and all other federal, state, and/or bank regulations in researching, investigating and resolving claims
  • Prepare Suspicious Activity Reports (SAR) within the prescribed time frames/guidelines ensuring compliance with the regulation
  • Distribute work and direct workflow
  • Conduct phone interviews with customers, suspects, and external agencies to obtain information critical to determining TCF’s liability and risk exposure
  • Represent TCF in Conciliation Court or by subpoena if required
  • Determine if Suspicious Activity Reports (SAR’s) are required and prepare same within the prescribed time frames ensuring compliance with the Regulation
  • Investigate claims for possible recovery of funds and to determine TCF’s liability and risk exposure. Comply with Regulation CC, Uniform Commercial Codes and TCF’s account Terms and Conditions in researching, investigating and resolving claims. Process deposit account adjustments and general ledger entries to resolve claim and book losses to appropriate loss general ledger


Buena Vista University - Mason City Campus
2000 - 2005
Bachelor's Degree in Management

Professional Skills

  • Performs routine to moderately complex operational assignments that require basic knowledge of bank/department procedures, NACHA Rules and regulations pertaining to the ACH Network
  • Strong computer skills to include but not limited to: Microsoft Word, Excel, Outlook and PowerPoint
  • Excellent communication skills – ability to communicate articulately and in a professional manner
  • Computer skills such as Microsoft package
  • Demonstrated ability to communicate effectively with customers and employees
  • Training experience in an operational environment required
  • Using your experience and judgment to overcome challenges and deliver quality service to our customers

How to write Operations Spec Resume

Operations Spec role is responsible for government, software, training, integration, security, reporting, research, travel, events, engineering.
To write great resume for operations spec job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Operations Spec Resume

The section contact information is important in your operations spec resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Operations Spec Resume

The section work experience is an essential part of your operations spec resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous operations spec responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular operations spec position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Operations Spec resume experience can include:

  • Experience in Joint and/or Service Requirements analysis or capabilities development
  • Demonstrated ability to organize work and work area
  • Restaurant operations experience required
  • 6+ months as an Operations Specialist I or 1 year of comparable experience
  • Demonstrated ability to work well in a team environment as well as under pressure
  • In a customer service environment/financial services experience desired

Education on an Operations Spec Resume

Make sure to make education a priority on your operations spec resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your operations spec experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Operations Spec Resume

When listing skills on your operations spec resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical operations spec skills:

  • Strong training skills – classroom presentation and on-the-job
  • Excellent interpersonal skills including ability to work well within a team and ability to work well with a variety of leadership styles
  • Experience in Joint Force Development and/or Joint Education and Training/Education activities with JS J-7 Joint and Coalition Warfighting Division
  • Experience in Electronic Banking or International/Foreign Exchange
  • Proven abilities in working with general ledgers, policies, and procedures
  • Experience processing JSAPs is highly desirable

List of Typical Skills For an Operations Spec Resume


Skills For Protection Operations Spec Resume

  • Commercial or military nuclear experience for Ops Spec I
  • Experience in the Retirement Industry
  • Highly organized and able to prioritize and anticipate demand
  • Experience with Excel/Word or other applicable software
  • Experience with SalesForce and/or SAP
  • Previous sales, customer service or logistics experience

Skills For Airfield Operations Spec Resume

  • Five (5) years’ experience in Joint and/or Service Requirements development
  • Understanding of P&L statements and ability to note key economic drivers
  • Working knowledge of the retirement plan industry along with the ability to learn Voya's proprietary applications
  • Answering calls that come in on the EDS toll free line
  • Handling tasks and requests from the Plan Administration and Money In teams
  • Developing Technical Manuals for military and industrial applications
  • Escalate exceptions to normal processing to supervisor, exercising a higher level of judgment

Skills For Business Operations Spec Resume

  • Inputs ACH originators and Financial Institutions accurately using knowledge of the PEP+ database structure
  • Reviews and monitors ACH risk exposure limits while ensuring that files are processed timely and accurately with proper approvals, interfaces with branch managers, relationship managers, CM Sales and CM Customer Service
  • Responsible for the testing of customer files and PEP+ system changes working with IT for the accurate implementation of those changes and updates
  • Process customer account adjustments as appropriate to complete daily balancing procedures as necessary. Exercise higher level of judgement and discretion
  • Knowledge related to Countering Weapons of Mass Destruction (CWMD) plans, doctrine, or requirements, specifically with emphasis on Medical CBRN Defense
  • Resolve problems involving several variables in standardized situations

Skills For Operations Spec-reg E / Etds-minneapolis Resume

  • Work well in an ever changing environment with deadlines and scheduled deliverables
  • One or more of the following Military Occupational Specialties (MOS)
  • Works with cross-functional teams and management to provide support in developing a course of action
  • Knowledge of franchise restaurant business
  • Proficient with PROFIT System or other point of sale system
  • Manage with no supervision

Skills For Services Operations Spec Resume

  • Bilingual in certain markets
  • Employment is contingent upon satisfactory results of a background check
  • Active Top Secret security clearance based on a Single Scope Background Investigation (SSBI) completed within the last 5 years
  • Conversant in the Joint Capabilities Integration and Development System (JCIDS)
  • Interact, communicate, and advise at senior levels of government

Skills For Aftermarket Operations Spec Resume

  • Proficiency in Microsoft Office Suite, e.g., Outlook, Word, Power Point, Excel
  • Proficient in the use of computer software and hardware
  • 6-12 months bankcard knowledge
  • Proficient with PC’s (Excel and Word software)
  • Weekend work availability is a requirement
  • Self-confident quick learner with a desire to be part of a high-energy work environment
  • High attention to detail to accurately complete tasks and provide appropriate documentation

Skills For Operations Spec-card Maintenance Resume

  • Knowledge related to Countering WMD plans and requirements. Specifically, emphasis on Policy, Strategy, Joint/International Exercise development, and Intelligence Community (IC) collaboration
  • Familiarity with the Joint Requirements Oversight Council (JROC) and the Knowledge Management / Decision Support (KM/DS) system
  • Aids in creating and monitoring reporting to manage the full lifecycle of services from a new service request through the completion of client invoicing, as well as providing reporting analytics on service transactions for clients and managers
  • Develops and applies a sound understanding of the business unit’s functions and their relationship to those of other business units
  • Works under limited supervision, with discretion, to achieve results and/or improve efficiency
  • Presents alternatives and recommendations to solve problems of limited to moderate complexity, size, or scope

Skills For Operations Spec-exceptions Administration Resume

  • Supports the government’s expert-level Technical Support Lead and Action Officer for the planning, analyses, management, and development of non-materiel CBRN (and Medical CBRN) capabilities integration encompassing Joint/Multi-service Doctrine, Joint Training, Leader Development and Education (DTLE) and Joint Exercises
  • Assists the Government in the capability analyses and identification of non-materiel CBRN operational requirements and development of capabilities documents/programs using the Joint Capabilities Integration Development System (JCIDS) and Knowledge Management / Decision Support (KM/DS) system
  • Supports information exchange pertaining to Combatant Command (CCMD) CBRN and Counter WMD needs and requirements through the JRO’s CCMD liaison officers
  • Collaborates internally within the JRO to synthesize supporting program information that guides and informs CBRN capabilities development; e.g., Concepts, Studies, Analyses, Threat and Risk Assessments, Capabilities Based Assessments (CBAs), Analyses of Alternatives (AoAs), and Strategic guidance
  • Writes, or supports the development of memorandums, discussion papers, information papers, and decision papers to include recommended Joint Staff positions in support of major decision points related to joint requirements and capabilities integration
  • Conducts staff actions in the Joint Staff Action Processing (JSAP) system to solicit and/or integrate comments to establish a position or respond to a request for information
  • Assists the Technical Information Manager and government action officers to ensure that electronic files are managed in accordance with applicable guidelines

Skills For Operations Spec, Collections Resume

  • Ensures Joint Staff Action Packages (JSAP) and other taskings are accurately and timely actioned; meeting minutes are taken, staffed and published; the JRO’s SECRET and Unclassified Video Tele-conferencing (VTC) facility is operated within Joint Staff guidelines; and the JRO’s Synchronization matrix is accurately and timely maintained
  • Strong 10-key capabilities
  • Supports the development, implementation, and/or operations of client all Hazard protection programs or specified components
  • Conducts requirements analysis and capability assessments
  • Develops, initiates, and/or completes research tasks in support of operational defense protection projects/tasks
  • Assists in policy and/or program development through independent tasks and/or project assignments
  • Exempt, salaried position
  • Assists in the coordination of operational requirements across the DoD Chemical Biological Defense Program (CBDP) to include the Office of the Deputy Assistant Secretary of Defense, the Combatant Commands (CCMDs), Military Services, the Joint Program Executive Office, the Defense Threat Reduction Agency (DTRA), and the National Defense University Center for the Study of WMD

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