Night Porter Resume Sample
Leatha Miller
323 Bryana Roads,
Phoenix,
AZ
+1 (555) 441 1005
Work Experience
Relief Night Manager / Night Porter
06/2017
-
PRESENT
Los Angeles, CA
- Ensure that all accidents or near accidents caused by hazards are reported to either the Human Resources Manager or the Duty Manager
- To comply with all hotel and company rules as outlined in the staff book (Share the experience). Be aware of the company grievance and disciplinary procedures
- To carry out any responsible requests by management
- Use tact and diplomacy when dealing with guest comments and know when to refer to senior management
- Have a sound product knowledge of the hotel, it’s facilities, layout, tariff structure and local amenities
- Be aware of the hotels targets and standards
- Be able to give directions and know how to read maps, timetables etc
Night Porter
08/2013
-
03/2017
Dallas, TX
- To maintain a high standard of personal hygiene and appearance
- Public Area Cleaning including conference facilities
- Assist with guest luggage including Tour Group members luggage
- Prepare and Deliver Room Service Orders as requested
- Ensure messages and faxes are delivered with the utmost urgency
- Message boards updated daily and aware of function requirements
- Ensure the security of keys and public / back of house areas at all times by adherence to security procedures. Report any suspicious persons or items to Supervisor
Night Auditor / Night Porter
08/2010
-
04/2013
New York, NY
- All guest property in storage, long or short term, duly documented and cared for
- When guest report lost property take all relevant information and pass on to housekeeping
- Any other reasonable request as required by your Supervisor or Hotel Management
- Previous experience as a Bellperson required
- Knowledge of Metro Vancouver, its history, activities and attractions
- Work flexible and overnight schedules
- Access to our Career Pathway and training and development courses
Education
University of Phoenix - San Antonio
2005 - 2009
Mba's Degree in Management
Professional Skills
- Strong communication skills and the credibility to effectively build relationships with all team members and management
- Outstanding verbal and communication skills
- Demonstrated experience in handling guest complaints
- Experience in a similar position or hotel experience
- Excellent Customer Service Experience, preferably in a Hotel/ Travel Agency environment
- Effective numeracy, verbal and written communication skills in English
- Ensuring that any late arrival guests are dealt with in a professional manner and roomed effectively
How to write Night Porter Resume
Night Porter role is responsible for events, retail, credit, training, security, immigration, insurance, travel, messaging, health.
To write great resume for night porter job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Night Porter Resume
The section contact information is important in your night porter resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Night Porter Resume
The section work experience is an essential part of your night porter resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous night porter responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular night porter position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Night Porter resume experience can include:
- Previous experience of using Opera Fidelio or another Hotel PMS system is essential
- Demonstrate knowledge of the hotel’s facilities and be able to convey (limited) information regarding other hotels within Village
- Provide efficient, friendly and professional service to all guests, making all guests experience positive
- Demonstrate current knowledge of hotel products, services, pricing and
- Previous experience of using Opera Fidelio or another Hotel PMS system is advantageous
- Previous experience working with Opera or similar PMS is desirable, however not compulsory
Education on a Night Porter Resume
Make sure to make education a priority on your night porter resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your night porter experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Night Porter Resume
When listing skills on your night porter resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical night porter skills:
- Good written, and oral communication skills
- Tenacity and effective approach to meeting and exceeding targets and delivering an outstanding client experience
- Ensuring conference equipment is kept in good working order
- A passion for contributing to and enhancing our guests experience
- Have experienced working nights and/or a commercial cleaning establishment is an advantage
- A desire to build on your capability and existing skill set
List of Typical Experience For a Night Porter Resume
1
Experience For Night Porter / Night Audit Resume
- Being able to assist guests with queries and questions regarding the hotel and local area
- Preparing & delivering room service orders
- Assisting guests with concierge queries (Restaurants/theatre bookings, taxi bookings)
- Collecting of breakfast dockets
- Taking room service orders
- Distributing express check out invoices
2
Experience For Night Auditor / Night Porter Resume
- Collecting the room service trays
- Following food hygiene procedures
- Maintaining standards of cleanliness
- Delivering rollaway beds, make up sofa beds
- Answering the telephone in AYS
3
Experience For Casual Night Porter Resume
- Operating Opera, Micros and the switchboard
- Basic reception duty’s including checking in and out guests, answering overnight phone calls
- Adopts appropriate ibis Styles service-oriented behaviours and attitudes, focussing on the brand's values: Modernity, Simplicity, Well-being"
- Maintain an accurate record of limousine, coach and tour bookings to enable accurate tracking of commissions
- Accurately ascertains newspaper requirements for the morning and delivers to guest rooms as needed
- To provide a friendly and efficient valet parking service
4
Experience For Relief Night Manager / Night Porter Resume
- Responsible for recording accurate details on the car tag to ensure fast retrieval
- Assists in maintaining cleanliness in lifts, lobbies and public areas
- Explains safety and security features of the hotel while rooming the guest
- Cleans and polishes hardware such as doors, woodwork, door handles, push plates, kick plates, metal handrails, cigarette urns and drinking fountains
- Transfer, storage and handling of guest luggage and property
- Prepare the documents required for the morning team
5
Experience For Night Auditor / Night Porter day Resume
- Clean all public areas during a night
- Help with setting up our buffet breakfast
- Take a positive problem solving approach with guest problems and concerns, call the Manager on Duty if difficulties arise
- Regular checks of the foyer, cleaning ashtrays and tables
- Ensure the Foyer area, including entry/exit doors, remains clean and presentable at all times
- To have a thorough knowledge of all facilities and operating hours in the hotel
6
Experience For Night Porter Resume
- Attend and participate in meetings and training sessions provided
- To ensure all logs are completed for receipt and outgoing parcels, mail etc
- Attend appropriate training courses, when required, and assist with the Night
- Team’s training and development efforts
- Flexible working days
- Flexible working hours (Be honest about this)
7
Experience For Night Porter / Night Audit Resume
- Prepare room service food as required, being fully compliant with H&S requirements
- Very informative about the all facilities, without being asked
- Discount in all Young’s & Geronimo pubs and hotels
- To play a proactive role in offering guests assistance with travel plans, restaurant and theatre booking, flight and accommodation requirements, sporting and leisure activities…etc
- Assist the Night Manager with security of the Hotel
- Delivers pro forma bills, faxes, parcels and luggage to guest rooms as directed by Night Manager
- Provides shoe shine service as requested by guest
8
Experience For Night Auditor / Night Porter Resume
- Proceeds to guest room if no response to wake up call
- Ensures that guest luggage left over night is locked securely in the Storage room
- Assists F&B service staff as directed by Night Manager
- Responsible to ensure that guest car keys are stored in a secured area until requested
- To ensure Hotel forecourt is clean, tidy and in proper order
- Be fully knowledgeable of Hotel facilities and services, points of interest in the area, local streets, restaurants, shops and theatres
- Be knowledgeable of room features necessary to room guests as per departmental standard
- To promote a high level of guest satisfaction through personal attitude and appearance
- Ensure unidentified persons are not allowed access to guest rooms
9
Experience For Casual Night Porter Resume
- To be fully aware of Health and Safety Policies
- To be aware of fire and bomb procedures
- To wear correct uniform at all times and maintain standards of appearance, personal hygiene, behaviour and discipline
- Up to £7.50- £8 per hour
- Learns guest’s name and uses frequently
- Offers to fill ice bucket
- Gracious acknowledgement of guests at all times
- Upon check out, offers to have valet car brought to entrance or assist with other transportation
- Takes responsibility for guest inquiries and problems
10
Experience For Relief Night Manager / Night Porter Resume
- Performs pick up and delivery of guest luggage etc,. to and from off-site area
- Records all deliveries and storage of items efficiently and accurately
- Unload luggage from tour busses and transport to guest rooms
- Ensures that the security of the hotel is maintained through participation in the Emergency response procedures and ensure only registered guests and patrons use the Reception Lobby
- Delivers overnight menu requests to guest rooms
- Cleans and dusts all areas of venue
- Cleans and maintains restrooms
- Refills toilet paper, paper towel, sanitary napkin and soap dispense
List of Typical Skills For a Night Porter Resume
1
Skills For Night Porter / Night Audit Resume
- Previous hotel experience and local knowledge of the area
- RESPONSIBILITY: Ability to work independently, but also demonstrate flexibility
- Full, clean valid manual driver’s license is essential
- Full, clean valid New Zealand manual driver’s license is essential
- Demonstrated ability to multitask and have a calm demeanour under pressure
- Previous customer service experience in the hotel, leisure and/or retail sector
- Experience in a similar role in a 4/5 star hotel
2
Skills For Night Auditor / Night Porter Resume
- Strong time management and ability to multi task
- Strong sense of ethics"
- Previous experience in a hospitality role
- Previous experience in a customer-focused industry in hotels/leisure/tourism industry
- Previous experience in Concierge / Front Office department preferable
- Cleaning and set up for the following day
3
Skills For Casual Night Porter Resume
- Parking and retrieving guest cars
- Supporting the night management team with the safety and security of the building and guests
- Training & development and worldwide career opportunities
- Moving heavy objects is a requirement of this role
- Understanding of luxury guest expectations and a desire to exceed those expectations
- Achieving pack accuracy and cost targets
4
Skills For Relief Night Manager / Night Porter Resume
- Checking in and out of guests
- Ensuring public areas are free of dirty crockery ash trays and glasses
- Ensuring public areas are free of dirty crockery ask trays and glasses
- Ensuring all guests are provided with a polite and efficient service
- Cooking room service on the night shift as required
5
Skills For Night Auditor / Night Porter day Resume
- General night cleaning and setting up of the conference and meeting rooms
- To play a proactive role in welcoming guests to the Hotel, greeting them with an appropriate manner and using guest names wherever possible
- To deal with all correspondence relating to Concierge Services responding within 24 hours of receiving request
- Responsible for ordering and documenting of staff taxi’s liaising with all relevant departments
- Welcome and farewell all guests entering and leaving the hotel
- Transfer, storage and handling of guest luggage and property including Tour Group’s
- Carry out assigned operational tasks e.g. delivery of express check out bills, preparation of morning newspapers, provision of early morning calls
- Provide bar service within the hotel, within prevailing licensing laws, as required
6
Skills For Night Porter Resume
- Provides a friendly greeting, using guest’s name and welcome to the property
- Knowledgeable regarding local area attractions and shopping services
- Explains the features and functions of the room including ceiling fans and temperature controls
- Prompt response for assisting departing guests, if not within five minutes then guest is notified of time
- Converse with guest while rooming and departing guests
- Uses cleaning tools such as mops, brooms, squeegees, cleaning cloths, sponges, pails, brushes, vacuum cleaners, etc
- Responsible for providing a detailed handover to the Day Team at the end of the shift and for reporting any potential problems to the FOM / Head Concierge
- Great future with an award winning company and hopefully a whole set of new friends!
7
Skills For Night Porter / Night Audit Resume
- Interact with guests and wanting to provide a memorable service
- To support the Night Supervisor and manager with operations of the hotel during the night shift
- Be willing to use initiative
- Work overnights with a 7 day rotating roster
- Someone who is passionate about exceeding guest expectations
8
Skills For Night Auditor / Night Porter Resume
- Three or more years in cleaning services or related type work
- ENERGY: Motivated to work hard during shift
- Thorough knowledge of Auckland and surrounding areas, restaurants and activities
- Impeccable grooming & articulate in communication
- Current & clean driving licence held
- Full , clean driving license
9
Skills For Casual Night Porter Resume
- Provide 5 star Concierge / Porterage / Valet service to guests during Night Shift
- To participate in the security of the building and the night fire team
- 5 days out of 7, 35 hrs per week, rate of pay £8.19 - £8.63 depending on age
- Assist in keeping public areas clean and tidy, inside and outside the hotel
- Make room service deliveries during the night
- Assist with guest luggage including Tour Group member’s luggage
- Assist the Night Manager is any tasks required during the night
10
Skills For Relief Night Manager / Night Porter Resume
- Check-out early departures in a friendly, courteous manner and ensure charges posted are correct and supporting documentation is available
- Take every opportunity to upsell F& B facilities, including meetings and events
- Take every opportunity to upsell rooms with the aim of achieving maximum occupancy at maximum rate
- Deal with complaints politely and positively making every effort to resolve there and then
- Carry out assigned administrative tasks e.g. night audit, cash handling and reconciliation, computer back up
- Adhere to cash handling, security and emergency procedures
List of Typical Responsibilities For a Night Porter Resume
1
Responsibilities For Night Porter / Night Audit Resume
- Be able to work 11pm-7.30am over a 7 day rotating roster including weekends
- Opera knowledge an advantage
- Completion of security clock rounds
- Preparation of food and drink as requested by guests
- Set up of any rooms that are requested to the company brand standards
- Any additional tasks delegated by the Night Manager/Duty Manager
- Liaise closely with the security team in order to maintain a safe environment
2
Responsibilities For Night Auditor / Night Porter Resume
- Deliver any room service as ordered by our guests
- To deliver newspapers on a daily basis as previously ordered by hotel guests
- To ensure that any guests within the hotel are dealt with quickly and efficiently
- Clean public areas and set up meetings and events rooms as directed
- Timely response to special requests
- Offers to hang garment bag and place luggage on luggage stand or in appropriate area
- Vacuums and spot clean rugs
3
Responsibilities For Casual Night Porter Resume
- Replaces burned out light bulbs or report same to supervisor
- Maintains service rooms and storage areas in a clean orderly manner
- Removes waste paper baskets and containers, and empties same into trash containers and cleans area after trash has been picked up
- Reports all repairs required and safety and fire hazards to supervisor
- Observes safety standards and practices
4
Responsibilities For Relief Night Manager / Night Porter Resume
- Promotion of loyalty schemes
- Up to £8.50 per hour
- Up to £8 per hour/ Live-Out
- Provides a warm and personal welcome for all guests who arrive at night
- Prepare and serve guest room service from our 24hr menu
5
Responsibilities For Night Auditor / Night Porter day Resume
- Assist the night manager with check in and check outs where extra assistance is required
- Provide information and assist guests with luggage
- Perform End of Day procedure
- Support Foyer Bar on busy nights
- Actively sell and promote, hotel facilities and services
- Implement the Accor customer service vision to ‘offer the best service to our customers’
- To greet all guests as they arrive and depart the Hotel
- To use the Guest name at all times (once known)
6
Responsibilities For Night Porter Resume
- Carry guest luggage as required
- Escort guests to rooms
- Explain room and hotel facilities to guests and answer any questions
- Deliver messages to guest rooms
- Have a thorough knowledge of the hotels outlets, current events and local area
- Friendly at all times, but brief and informative
7
Responsibilities For Night Porter / Night Audit Resume
- Regular checks of hotel floors to ensure a safe and secure environment for guests
- Report any safety hazards in the area
- All complaints to be handled promptly and efficiently. Advise the Supervisor / Manager on Duty of issue and outcome
- Room shows for guests as directed by Reception staff
- Liaise with other hotel staff to ensure the highest level of guest service is provided
- To ensure the lobby is kept presentable at all times
- Competitive payand great career opportunities
8
Responsibilities For Night Auditor / Night Porter Resume
- Birthday Voucher and enhanced recognition programs
- Hotel Room Discountswith Marriott worldwide
- Policies, as well as knowledge of the local area
- To facilitate guests requests and enquires
- Ensure all necessary security requirements are met
- Complete the night audit process
- Be enthusiastic and positive in their nature
9
Responsibilities For Casual Night Porter Resume
- Be an enthusiastic individual that brings fun to the night team
- Take pride in your work (we recognise your hard work!)
- A person who easily connects with others and can Inspire our guests through individuality and passion!
- Someone who is great at creating and maintaining positive and productive working relationships across the business, communicating effectively in a range of situations
- RELIABILITY: On time to work every day. Absences are very rare, and communicated in advance to supervisors
10
Responsibilities For Relief Night Manager / Night Porter Resume
- TEAM PLAYER: Maintain a positive attitude and listen respectfully to others
- Complimentary accommodation at hotels worldwide
- Carry out correct and secure storage procedures, and ensure luggage received is labelled
- Ensure the prompt, accurate and courteous delivery and collection of guests and visitors vehicles, luggage and parcels
- Maintain restaurant & venue cleanliness in an efficient, professional manner and contribute to an excellent guest experience. Responsible for cleaning all areas of venue
- Loading and unloading the vehicles, containers and trailers under the direct supervision of the Supervisor or Senior Manager present, or strictly in accordance with any instructions issued
- To report any shortage or damage to consignments and record any such occurrences on the required documentation
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