Network Operations Center Resume Sample

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Name Ernser
785 Rutherford Crest,  Detroit, MI
+1 (555) 663 8603

Work Experience

Network Operations Center Manager
06/2016 - PRESENT
Los Angeles, CA
  • Responsible for proactively monitoring 2700+ network devices at 860+ Macy’s locations
  • Monitoring and trouble shooting DS0’s, T1’s, SIP, PIP, EVPL, DS3’s, OC3s, BRI-PRI (ISDN), FIOS, EVDO, DSLs, and B1 circuits
  • Responsible for engaging AT&T, Cincinnati Bell, Level 3, Sprint, Time Warner, Verizon IXC’s and LEC/CLECs support groups to aid in trouble diagnosis and repair
  • Responsible for proactively monitoring 2700+ network devices at 860+ Client locations
  • Oversee training, troubleshooting, and monitoring efficiency as the NOC Tier2 Analysts’ first point of escalation for the team
  • Providing input into the improvement, design, development, documentation, and testing, of all monitoring tools used by both the NOC Tier2, and NOC Tier1, teams for all systems
  • Working with the NOC Management team on Projects and be assigned tasks/goals specific to improvements within the Global NOC organization
  • Driving Service MTTR, Knowledge Upskill and Continuous Improvements
  • Attending daily management Quality Call to speak to NOC related events/incidents
Network Operations Center Technician
12/2013 - 12/2015
Boston, MA
  • Experience in designing, documenting and writing deliverable plans for building high performing operations teams
  • Experience monitoring and responding to alerts for remote infrastructure and applications
  • Previous experience managing technical resources in a customer-facing environment with heavy emphasis in customer service
  • /- 30% travel
  • Responding to customer inquiries and conducting network surveillance
  • Initiating and resolving incident management tickets
  • Examining physical layer and logical problems using standard isolation methodologies
  • Utilizing tools for router access, circuit layout, automated circuit testing, and ticket management
Network Operations Center Student
05/2011 - 08/2013
Houston, TX
  • Managing day to day NOC operations and non-Major Incidents
  • Assures that procedures are correctly followed to meet the distribution system’s needs for highest technical quality and customer service
  • Monitoring and trouble-shooting DS0’s, T1’s, SIP, PIP, EVPL, DS3’s, OC3s, BRI-PRI (ISDN), FIOS, EVDO, DSLs, and B1 circuits
  • Responsible for engaging support groups to aid in trouble diagnosis and repair
  • Relevant professional experience
  • Experience managing and supervising resources
  • Experience hiring and managing technical resource


University of the People
2007 - 2011
Engineer's Degree in Computer Science

Professional Skills

  • Strong interpersonal skills and proven leadership skills including ability to communicate appropriate detail to all levels of management
  • Strong analytical skills, proven functional and technical analysis skills, professional client interaction
  • Proactive, with excellent decision making skills with a knack for identifying, prioritizing, and articulating the highest impact projects
  • Demonstrate a high level commitment to customer service, attention to detail, strong analytical/problem solving skills required
  • Demonstrated analytical and problem-solving skills, and the ability to organize and prioritize several projects and tasks at one time
  • Proven excellent leadership and team-building skills
  • Demonstrate knowledge of strong verbal and written communication skills

How to write Network Operations Center Resume

Network Operations Center role is responsible for interpersonal, customer, analysis, telephony, training, documentation, communications, analytical, troubleshooting, web.
To write great resume for network operations center job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Network Operations Center Resume

The section contact information is important in your network operations center resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Network Operations Center Resume

The section work experience is an essential part of your network operations center resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous network operations center responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular network operations center position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Network Operations Center resume experience can include:

  • Excellent organizational, multi-tasking and teamwork skills
  • This is not an entry level position as it requires a strong background in radio, television or the recording industry with a heavy emphasis on computer skills
  • Demonstrate organizational, planning and attention to detail skills
  • Fluent in English and excellent written and verbal communications skills
  • Prior experience in monitoring tools such as Nagios, Graphite, DataDog, and/or other cloud-based monitoring tools
  • Prior experience working in a mission-critical environment and troubleshooting various applications

Education on a Network Operations Center Resume

Make sure to make education a priority on your network operations center resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your network operations center experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Network Operations Center Resume

When listing skills on your network operations center resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical network operations center skills:

  • Strong customer service skills. Good temperament, ability to manage stressful situations. Ability to provide customer-facing support in a professional manner
  • Effective communication and strong interpersonal skills required
  • Good problem solving / reasoning skills
  • Excellent customer skills, as well as having a friendly and positive attitude is essential
  • Strong troubleshooting and quality assurance skills desired
  • Possesses strong interpersonal skills when working one on one with internal and external groups

List of Typical Experience For a Network Operations Center Resume


Experience For Network Operations Center Technician Resume

  • Strong analytical, documentation, and communication skills are necessary
  • Excellent Communication Verbal and Written communication skills for telephone resolutions and documentation maintenance
  • Strong communications and situational management skills
  • Desire to learn new technologies and keep technical skills current
  • Able to effectively discuss, describe, and translate highly complex topics with / to both technical and non-technical audiences
  • Collaborate effectively with our Incident, Engineering, and Development teams

Experience For Network Operations Center Engineer Resume

  • Staffing & Recruiting Experience
  • Coding & Scripting Experience
  • Operating experience with Juniper & Cisco BNG
  • Operating experience with MPLS
  • Operating experience with switch protocols; STP, RSTP, PBB
  • Operating experience with Metro Ethernet and QoS
  • Experience managing, engineering and integrating vLANs
  • Experience working with tickets and defining metrics to measure success for the team from a ticketing and uptime standpoint

Experience For Network Operations Center Analyst Resume

  • Experience managing others in a NOC setting as a hands-on manager who can train and lead local staff while executing against Service Level Agreements
  • Experience and knowledge of network routing and switching protocols
  • Strong understanding of IT operational processes including Incident and Problem Management
  • Experience with all aspects of networking including IP, TCP, VPNs, Routers and Firewalls
  • Experience working in a NOC team and environment
  • Experience working in network technologies
  • Experience working in a Network Operations Center (NOC) monitored server and network infrastructure required
  • Experience working with enterprise network equipment and platforms

Experience For Network Operations Center Manager Resume

  • Experience supporting a technical environment in a Network Analyst role
  • Experience with monitoring tools such as Nagios, Datadog, Pagerduty
  • 1+years of experience in an IT support environment
  • A really good sense of humor
  • Operating experience with network routing protocols; eBGP, iBGP, OSPF

Experience For Network Operations Center Operator Resume

  • Network monitoring, support or administration experience
  • Experience as a Tier 2 Data/IP Technician, Senior Engineer, Senior Planner or Architect
  • JUNOS experience
  • Demonstrable experience in the implementation, and support of infrastructure systems, networks, applications, and related technologies
  • Windows/Linux server administration experience
  • Consistently demonstrate an unconditional polite, professional, patient, and courteous manner in dealing with callers, visitors and all employees
  • Demonstrate a thorough working knowledge of the NOC policies, processes, and procedures (i.e. Incident Management, Problem Management, and Change Management)
  • Demonstrate initiative, independence and reliability to complete tasks
  • Excellent customer focus adaptability

Experience For Network Operations Center Supervisor Resume

  • Equivalent work experience
  • Support AGC, PDO, DOC and ADC operations dispatch personnel with communications system disturbances in a effective manner
  • Management experience in a Network Operations Environment
  • Experience with Microsoft Windows and PC hardware and software
  • Experience with specialized telecommunications equipment, systems and processes
  • Demonstrated ability to perceive differences in wire and cable colors

Experience For Network Operations Center Specialist Resume

  • Overall relevant IT experience
  • Demonstrated ability to quickly learn and explain technical information to all levels of team members within the organization
  • Demonstrated ability to manage remote teams in multiple time-zones
  • Experience with Alcatel, Cisco, Avaya, Overture and Adva network elements
  • Network security device experience is also important
  • Experience with network change management, configuration management, trouble resolution and operational network management processes and tools are required
  • Hands on experience in on-site Application support level

Experience For Network Operations Center Telecommunications Analyst Resume

  • Business processes experience desired
  • Strong work ethic and desire to get things done
  • Experience with IT/LAN/WAN in an operations or help-desk environment
  • Experience with SolarWinds and associated modules
  • Experience with Cisco technologies, as well as a variety of other data network equipment

Experience For Tier Network Operations Center Technician Long Term Temp Position Resume

  • Experience with Cisco router and switch configuration and CLI commands (IOS & Nexus)
  • Overseeing execution, updating and verification of tickets in the department’s automated tracking system
  • Monitoring and troubleshooting servers and network devices
  • Willing and able to work rotating 24/7 shifts
  • Conducting monthly emergency equipment exercises as outlined in the company’s SOPs

Experience For Senior Network Operations Center Engineer Resume

  • Ongoing operation of a 24/7 Network Operations Center for the Bank’s production environment
  • Monitoring, maintenance and diagnostics of Hyatt assets
  • Troubleshooting global circuit issues
  • Ticketing and Change Management tools
  • Creating snapshots of servers when requested
  • Troubleshooting TIER I calls (Windows and Unix/Linux)

List of Typical Skills For a Network Operations Center Resume


Skills For Network Operations Center Technician Resume

  • Project management experience including the ability to prioritize projects and tasks with competing importance
  • Proven experience supporting an organization and leading a team in a 24x7 support environment
  • Proven experience finding proactive and creative solutions to problems
  • Prior experience developing a team of individuals to continuously improve
  • Solid working knowledge of protocol analysis tools such as NetScout Sniffers or similar products and WAN support experience
  • Prior experience with NOC Monitoring tools such as Solarwinds, Splunk, Riverbed
  • Experience working as an Network Operations Analyst, or equivalent first or second level network support experience
  • Cisco networking skills required

Skills For Network Operations Center Engineer Resume

  • Demonstrate skill in the use of computers and phone lines
  • Coding/Scripting experience (PowerShell, Python, Java etc..)
  • Working experience with Incident and Problem tracking systems (i.e. Remedy ServiceDesk)
  • Experience managing technical teams including coaching, motivating, and mentoring individuals for retention and growth
  • Organize assigned tasks understanding level of urgency and discerning priorities according to predetermined parameters, policies and procedures
  • Previous experience in a fast-paced production environment with exposure to the following environments and their corresponding troubleshooting methodologies
  • Experience working with complex enterprise WAN environments, including the following topologies and protocols: BGP, OSPF, MPLS, GRE, IPSec

Skills For Network Operations Center Analyst Resume

  • Experience maintaining, utilizing, and troubleshooting Cisco IOS required
  • Experience with networking components, network operating systems and basic computer components
  • Strong working knowledge of Microsoft Operating Systems
  • Experience working with ticketing systems (ie; Service Now)
  • Experience working with network monitoring tools (ie; Orion)
  • Experience working with a variety of Operating Systems
  • Practical experience with all common transport and routing protocols with a specific emphasis on BGP (Border Gateway Protocol) and OSPF being desirable
  • Experience working in an IT networking based role
  • Experience using a central ticketing system such as Remedy

Skills For Network Operations Center Manager Resume

  • At least three years technical experience working in Networking, IT, or satelliete telecommunications field
  • Hands-on experience with networking equipment (Cisco, HP, Aruba, etc.)
  • Experience supporting customer applications
  • Previous experience managing a team of support and development individuals
  • Experience working on a managed services or outsourced team preferable
  • Experience working in a NOC environment with Cisco or Juniper routers and LAN switches
  • IPVPN, IP, MPLS, OSPF, EIGRP, BGP and IPSec networking protocol experience

Skills For Network Operations Center Operator Resume

  • Experience in information technology and networking management responsibilities
  • Experience with routing protocols such as BGP, IBGP, and OSPF
  • Experience working with ISPs on circuit issues
  • Experience working in network operations environment
  • Experience working with job schedulers (ie; Tivoli TWS)

Skills For Network Operations Center Supervisor Resume

  • Experience working with Net Act Cisco Systems, Ethernet Software, Cisco Prime for Routers
  • Experienced in leading change and process improvement
  • Certification or related technical training with 3-5 years experience in a NOC/SOC type environment
  • Experience in troubleshooting Cisco routers and Hewlett-Packard switches
  • Previous experience with network monitoring tools
  • Hands on support and troubleshooting experience with MS Windows Server 2008-2012
  • Hands on support and troubleshooting experience with Microsoft IIS. Manager

Skills For Network Operations Center Specialist Resume

  • Hands on support and troubleshooting experience with SQL Server Mgmt. Studio 2008-2014
  • Hands on experience utilizing Microsoft Active Directory
  • Experience and understanding of (TCP/IP, DNS, VPN, SFTP, HTTP, HTTPS) protocols
  • Be willing to operate in a Modified Panama Schedule (3x 12h shifts and 1x 6h shift with 30min break)
  • Directly related experience supporting information systems operations
  • WAN/LAN capacity planning experience (QoS, VoIP)
  • Good working knowledge on Cisco 65xx/72xx/76xx, Nexus 5k/7k & FEX, Arista switches, Bluecoat proxy, F5 LTM & GTM

Skills For Network Operations Center Telecommunications Analyst Resume

  • Demonstrated knowledge of broadband equipment, protocols, and networking
  • Experience using Microsoft Visio for drawings
  • Experience with satellite communications equipment, microwave systems, radio systems, antenna tracking systems or fiber optic systems
  • Demonstrated working knowledge of MS office and Visio
  • Experience with Linux OS, networking, network storage, apache web servers, and network protocols such as DNS, FTP. sFTP, RSS, and HTTP
  • Five (5) years' of experience in supporting LAN/WAN, TCP, UDP, IP, Ethernet, Routers and switches required
  • Experience managing a team in a dynamic, fast paced environment

Skills For Tier Network Operations Center Technician Long Term Temp Position Resume

  • Previous hands-on experience with networking equipment (Cisco, HP, Aruba, etc.)
  • Project management experience or understanding of fundamentals
  • Experience in various ecosystems (traditional enterprise datacenters, OpenStack, AWS, Azure, Google Cloud etc…)
  • Experience in ServiceNow, PagerDuty, Jira, Kibana, Splunk
  • Experience with Network Operation Centers
  • Experience with Splunk (regex Queries)
  • Experience working on or managing an outsourced NOC team preferable
  • IT experience
  • Proven ability to work autonomously focused on long-term results

Skills For Senior Network Operations Center Engineer Resume

  • Demonstrate knowledge of the organization’s policies and procedures
  • Demonstrate ability to work cooperatively with other departments to present a proper image of the organization to public, visitors and all employees
  • Achieves a satisfactory level of skill and knowledge in technical areas and keeps abreast of current developments and trends in the IT industry
  • Maintaining our Antivirus solution including new installs, monitoring, alerting, and resolution of possible issues
  • Reviewing client backups, summary reports and resolving issue. Improving the current method of performing these checks
  • Maintaining our Anti-Malware solution including new installs, monitoring, alerting, and resolution of possible problems
  • Improving our current client patch system, approving and denying patches when needed, and alerting when a client falls behind on OS patches
  • Understanding of network protocols including but not limited to TCP/IP, IP Routing, VLANs, SNMP management

List of Typical Responsibilities For a Network Operations Center Resume


Responsibilities For Network Operations Center Technician Resume

  • In addition, good people skills are vital as well, it is a “ team “ effort and compatibility to work well with others is imperative
  • Strong Communication skills with the ability to work closely with Team members is required
  • Strong communication and customer service skills. Ability to communicate internally and externally and respond to "customer" concerns
  • Influence, train, mentor, and leverage the skills of others, including business partners and technical team members
  • Related Network Operations Center (NOC) experience (or similar IT experience)
  • Speak effectively before customers/listeners or other employees
  • Experience in a University or other large enterprise environment is also strongly desired
  • General computer skills and Proficiency in Microsoft Office programs
  • IP/Networking experience including routers, switches, firewalls, routing protocols (OSPF, BGP, RIP), VLANs, ACLs, and multicasting

Responsibilities For Network Operations Center Engineer Resume

  • Proven troubleshooting capabilities, being able to identify at which layer an issue is occurring
  • Ensure that balancing forms are completed and verified prior to allowing dependent jobs to process
  • Experience with monitoring tools, techniques, alerting and notification processes
  • Experience with fault isolation, testing procedures, and data mapping tools
  • Two years experience in monitoring and/or troubleshooting network elements
  • Experience working in companies with large outsourcing contracts
  • Competent in using Microsoft Office suite for effective collaboration and communications
  • Experience maintaining Linux servers in a production environment

Responsibilities For Network Operations Center Analyst Resume

  • Experience working in various IT environments
  • Operate Veritas Net Backup and Avamar software for performing Server backups
  • Experience with monitoring applications such as CA Spectrum, EMC Smarts, etc
  • Experience remotely supporting Linux Server OS
  • Experience with patching Linux servers and Solaris servers
  • Has a strong understanding of ITIL Concepts
  • Any certification like CCNA, MCSE, MCP would be preferable. Experience in Remote troubleshooting and diagnosis of issues
  • Knowledge and experience with Microsoft Office products including Word, Excel and Visio

Responsibilities For Network Operations Center Manager Resume

  • Knowledge and experience with monitoring tool sets
  • Execute proper methodologies to improve event resolution time, manage customers’ perceptions and develop strong and stable internal relationships
  • Recognize, identify, and prioritize data, voice, and video incidents in accordance with customer impact and organizational policies
  • ITIL V3 Certification Required or equivalent experience in an ITIL organization
  • Strong foundation in Incident, problem and change management required
  • Operates and manage the software applications essential for support of network elements

Responsibilities For Network Operations Center Operator Resume

  • Operates the software that controls and monitors network devices
  • Maintains strong, positive relationships with customers and peer groups
  • Works with other divisions and departments to ensure effective and cooperative construction, operations and maintenance programs
  • Work experience (preferably in NOC)
  • Experience with cloud-based technologies (i.e. AWS, OpenStack, Kubernetes, Docker, etc.)

Responsibilities For Network Operations Center Supervisor Resume

  • Experience with application layer support
  • Experience with QA support
  • Routers, Firewalls and Switches experience
  • Experience with Internet services: DNS, E-mail, HTTP, FTP, etc
  • Work experience (preferably in NOC)
  • IT experience in a Microsoft Windows environment
  • Previous experience in a NOC environment
  • Hands on knowledge and experience with Active Directory, FileZilla and Server access solutions

Responsibilities For Network Operations Center Specialist Resume

  • Operates and maintains Unisys mainframe, peripherals, and loads required media (tapes, paper, etc.) as required or needed
  • Demonstrable experience in technical support
  • TCP/IP, LAN/WAN experience
  • Experience within a technology related field
  • Experience with an ITIL Management Suite such as Service-Now or Remedy
  • Experience with Sendmail/Postfix, Network Appliance and Ironport technologies
  • Strong knowledge of Cisco IOS and familiarity with the Cisco product line
  • Familiarity and experience with Zigbee wireless access points

Responsibilities For Network Operations Center Telecommunications Analyst Resume

  • Experience with Extreme Network wireless access points
  • Experience in a NOC environment
  • Experience with Virtual Machine Mgmt. and support
  • Progressive experience in a NOC, IT Operations, or Tier 2/Tier 3 Technical Engineer role

Responsibilities For Tier Network Operations Center Technician Long Term Temp Position Resume

  • Enterprise WAN management experience (MPLS, Internet, and Metro Ethernet)
  • Experience with SDWAN technologies with setup and support such as
  • Experience with administration and management in virtualized environments
  • Other, Cisco CCNA or equivalent experience required
  • Proven ability to deal with multiple, simultaneous problems in a systematic and logical manner
  • Demonstrated teamwork and the ability to partner and work well with others
  • Knowledge and experience in Enterprise Operations Environments
  • Experience with ITSM platform such as ServiceNow, Remedy, etc. and familiarity with helpdesk workflows
  • Experience in a University or other large enterprise environment

Responsibilities For Senior Network Operations Center Engineer Resume

  • Demonstrable experience in the implementation, and support of infrastructure systems, networks, applications, and related technologies
  • Monitoring and basic troubleshooting in an active production environment. Help the team monitor and troubleshoot issues with our client facing web site
  • Monitoring, troubleshooting, & correcting minor server and network problems along with other ZNOC Engineers
  • Outstanding reliability and service availability minimizing downtime
  • Understanding of networking concepts and components (DNS, DHCP, proxy, switches, routers etc.)
  • Understanding of TCP/ IP and other networking protocols is essential
  • Working knowledge of Tellabs STP (Signaling System 7 Signal Transfer points)

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