Network Operations Engineer Resume Sample

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Addison Weber
20317 Rosanna Estate,  San Francisco, CA
+1 (555) 547 9145

Work Experience

Senior Network Operations Engineer
09/2016 - PRESENT
Dallas, TX
  • Monitor and trend IMS and VoLTE statistics to find and resolve network issues including Core and EPC problems
  • Proactively collect and analyze data with the goal of improving IMS and VoLTE network performance
  • Identify and resolve IMS and VoLTE core performance issues through detailed packet analysis
  • Work with vendors and internal teams to establish KPI requirements to ensure meaningful network reporting and accurate alarming
  • Provide monitoring support during outages and mission critical network changes, as well as daily core checks
  • Experience working with intrusion prevention/detection systems and rule management
  • Responding to customer inquiries and conducting network surveillance
  • Initiating and resolving incident management tickets
Network Operations Engineer
11/2009 - 05/2016
Phoenix, AZ
  • Hands-on Cisco product configuration using IOS
  • Working knowledge of the following LAN/WAN Protocols & Technologies: (TCP/IP, Multicast, Ethernet, VPN)
  • Working knowledge of the following routing & bridging protocols: (BGP, RIP, OSPF, EIGRP, STP, Etherchannel)
  • Working knowledge of Firewall platforms
  • Working knowledge of Enterprise management platforms
  • Experience with IT systems administration
  • Experience with and formal training in Windows, including 2012R2 and 2016 or RedHat Enterprise Linux, including RHEL 6 and RHEL 7
  • Experience with DoD IT security requirements, including installing patches and conducting STIG reviews in YUM or Puppet
Network Operations Engineer Intern
11/2003 - 08/2009
New York, NY
  • Examining physical layer and logical problems using standard isolation methodologies
  • Utilizing tools for router access, circuit layout, automated circuit testing, and ticket management
  • Analyzing network surveillance data and addressing any issues that were identified through the analytics
  • Analyze and refine standard operating procedures
  • Red Hat Enterprise Linux Certification or formal training
  • DoD 8570 Security Certification, including Securty+, CCNA–Security, or CISSP prior to program start date
  • Ensuring all tasks are recorded and completed in a professional and structured manner and all company process and procedures are followed
  • Experience of network Support within a large institution


University of Maine at Farmington
1997 - 2002
Engineer's Degree in Computer Science

Professional Skills

  • Strong deductive reasoning, critical thinking, problem solving, and prioritization skills and strong verbal/written communication skills
  • Experience and proven capability to work in a highly matrixed environment. Excellent communication skills
  • Very strong Cisco Routing and Switching skills are required with additional experience in other areas mentioned
  • Experienced in routing/switching skills (STP, BGP, OSPF, etc.)
  • Demonstrated ability to analyze situations and utilize troubleshooting skills, systems and tools, and problem solving abilities under pressure
  • Strong skills in Layer3 routing capabilities like BGP/OSPF
  • Strong problem-solving skills and the ability to work on multiple projects and issues

How to write Network Operations Engineer Resume

Network Operations Engineer role is responsible for troubleshooting, education, analytical, cisco, pressure, technologies, software, security, customer, itil.
To write great resume for network operations engineer job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Network Operations Engineer Resume

The section contact information is important in your network operations engineer resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Network Operations Engineer Resume

The section work experience is an essential part of your network operations engineer resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous network operations engineer responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular network operations engineer position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Network Operations Engineer resume experience can include:

  • Strong network analytical and troubleshooting skills with the capability to handle and own critical issues through to resolution
  • Demonstrated customer-service and communications skills at a management level
  • Strong scripting skills (Python or other)
  • Enterprise network experience, with a strong preference for experience in a globally dispersed environment
  • Scripting and automation skills to address recurring tasks, specifically python and JUNOS scripting
  • Outstanding interpersonal skills with the ability to maintain a professional demeanor when handling complex network issues

Education on a Network Operations Engineer Resume

Make sure to make education a priority on your network operations engineer resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your network operations engineer experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Network Operations Engineer Resume

When listing skills on your network operations engineer resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical network operations engineer skills:

  • Excellent customer service skills as well as effective written and verbal communication skills
  • Strong written, oral, and presentation skills, including the ability to present ideas and suggestions clearly and effectively
  • Solid knowledge of hardware, network operating systems and troubleshooting skills
  • Demonstrate efficient and effective use of problem-solving, troubleshooting, project management and task prioritization to solve complex network challenges
  • Strong soft skills in communication, customer service
  • Strong discovery and documentation skills

List of Typical Experience For a Network Operations Engineer Resume


Experience For Senior Network Operations Engineer Resume

  • Strong Linux skills (and/or FreeBSD)
  • Provision of effective line management and a cost effective resourcing function for any new service into GNS Operations
  • Experience in all aspects of engineering or at least 4 years of experience in all aspects
  • The ability to work effectively in a fast-paced innovative environment demonstrating high energy, a sense of urgency, and decisiveness
  • Customer contact experience with demonstrated ability to provide superior support to external customers
  • Work effectively on cross-departmental projects
  • Provision of effective line management and a cost effective resourcing function for any new service into GNS
  • Work with different functional groups levels of employees throughout the organization to effectively and professionally achieve results

Experience For IT Data Network Operations Engineer Resume

  • Solid knowledge and experience of multicast troubleshooting in a switch/routed network
  • Effectively and accurately communicate relevant project information to the client and FM Manager
  • Routing experience, Support and some Design of the following protocols: OSPF/RIP/BGP/MPLS
  • Currently possess DoD 8750 certification at IAT level II, Security+ CE or CCNA Security. Experience analyzing VLAN, routing, IP addressing and sub-netting
  • Experience designing, implementing and maintaining IP networks, L2/L3 technologies, routers, L2/L3 switches, firewalls , and load balancers
  • An immense dedication towards achieving error-free network systems and providing effective network services to clients

Experience For Data Center & Network Operations Engineer Resume

  • Experience with protocols that includes networking, routing, remote access, and Internet configurations
  • Experience with fiber-optic technology including cable types, connector types, optic types, patch panels, and optical transport technologies
  • Experience in Linux operating system
  • Experience working with service providers and colocation facilities
  • Solid understanding of Queue Management for tasks, incidents and vendors
  • Experience in cross connects and circuit provisioning
  • Experience in multi tenant cloud hosted applications, in terms of integration, network monitoring and security analysis

Experience For Lead Network Operations Engineer Resume

  • Strong capability in understanding cloud technologies
  • Network operations experience while supporting large-scale service provider, datacenter, and/or enterprise network infrastructure
  • Experience in cross connects and circuit provisioning
  • Experience of Voice/Data/Security Networking, within a support environment
  • Strong understanding of advanced network principles and internet architecture

Experience For Network Operations Engineer Intern Resume

  • Experience in technologies including WAN, LAN, MAN, WLAN Data Centers in a large multisite (preferably global) enterprise network
  • Experience working in previous network operations and implementation role desired
  • Significant experience with maintaining a campus and global network infrastructure
  • Juggle multiple responsibilities; understanding of prioritization
  • Strong knowledge of Firewall/Security architecture and troubleshooting

Experience For Principal Network Operations Engineer Resume

  • Familiarity or experience with Software Defined Networking principals or system
  • Experience in all technical aspects of Routing implementation
  • Experience in all technical aspects of Switching implementation
  • Experience in monitoring tools (commercial or otherwise)
  • Experience coordinating with Telco’s to plan and implement migrations
  • Experience with network and performance monitoring tools (Cisco SLA, What's Up Gold, PRTG)

Experience For Security & Access Management Support Network Operations Engineer Resume

  • Experience with either service provider or enterprise IP networks using an interface on Cisco (ESR and ASR) and/or Juniper routers
  • At least one year of hands-on experience in a role supporting technical infrastructure
  • Experience troubleshooting with customers at remote sites
  • Network Operations/Engineering roles with strong knowledge of network administration and cyber security
  • Demonstrated success with scripting languages and a familiarity with Unix/Linux system administration
  • Linux administration and scripting experience

Experience For Network Operations Engineer, Mid Resume

  • Experience working with Docker container
  • Network engineering experience
  • BA/BS in Engineering, Computer Science, or equivalent experience
  • Experience supporting production environments on Unix platforms
  • Experience with Network Monitoring and other network administration tools: WhatsUp Gold, IP Management

Experience For Lead SDN NFV Network Operations Engineer Resume

  • Detailed experience of troubleshooting a variety of network and infrastructure products, technology and configurations
  • Experience of working with Telco and network service providers (TDM, Ethernet, DWDM, MPLS)
  • Knowledge and experience working with F5 Load Balancers
  • Experience with either service provider or enterprise IP networks using an interface on Cisco routers and knowledge of optical transport technologies
  • Experience in Network Administration managing routers, switches, load balancers, cache servers, firewalls, traffic shapers, and dhcp servers
  • Experience with Network Monitoring software
  • Experience in planning, deployment, and operational support of advanced technologies and applications

Experience For Enterprise Network Operations Engineer Resume

  • Experience with cluster networking/CLOS fabrics
  • Experience building automation tools for large infrastructures
  • Experience supporting environments regulated by compliance frameworks such as DFARS, ITAR, NIST, Sarbanes-Oxley
  • Strong troubleshooting and time management abilities
  • Demonstrated ability to work independently and as part of a team, including on-call and after-hour support
  • Experience with Cisco routers, switches, VPN and load balancing technologies, voice and video
  • Experience with structured cabling concepts and design
  • Cisco Certified Network Associate (CCNA) certification or equivalent experience required

List of Typical Skills For a Network Operations Engineer Resume


Skills For Senior Network Operations Engineer Resume

  • Experience with either load balancer (F5, A10, Netscaler) or CDN skills (Akamai, Fastly, InStart)
  • Networking and IP telephony skills in a complex environment
  • Application Support: Experience learning and supporting vendor and custom based applications; experience with Active Directory, SQL
  • Proven experience assessing and transforming legacy processes within telecom teams
  • Extensive skills in WAN related architectures and technologies important to enterprises, such as MPLS, IPsec and emerging technologies
  • Thorough knowledge of VoIP related standards and principles required, with proven troubleshooting experience
  • Cross platform diagnosis skills using industry tools and techniques

Skills For IT Data Network Operations Engineer Resume

  • Comfortable with learning new skills and technologies as required
  • Interest in leading edge technologies. Keen to develop own skills and knowledge
  • We collaborate with other business units so being able to effectively communicate with multi-functional teams is important
  • Network Engineering experience and at least 2 years of Tier 2/3 Technical Support experience required
  • Identify and suggest improvements, and provide input into the team roadmap Comfortable with learning new skills and technologies as required
  • Demonstrated experience with driving continuous operational process and service improvements
  • Practical application abilities; analytical as well as logical reasoning skills
  • Cloud experience (AWS) Design/Build experience with data center monitoring solutions Knowledge of LAN and WAN technologies

Skills For Data Center & Network Operations Engineer Resume

  • Communicate effectively regarding maintenance of networked technologies
  • Proven successful delivery of high-quality, cost-effective infrastructure services in a complex, high-availability
  • Demonstrable hands-on technical skills
  • Experience as primary point of contact and demonstrated expertise with end-user
  • Have strong experience of Arista, Checkpoint & Fortinet
  • Proven experience as a Networks Engineer within the Finance Industry
  • Impressive organizational skills and the ability to multitask in an interrupt-driven, real-time environment

Skills For Lead Network Operations Engineer Resume

  • Exemplary Standards of verbal and written communication skills and sense of urgency, accountability, and ownership
  • Experience and demonstrated capability and competency to thrive and solve in a complex, multi-tenant network environment
  • Troubleshooting experience and understanding of Riverbed and F5 products
  • Programming, Coding, API (RESTFul/SOAP), Automation experience (Nice to have) is nice to have
  • Working knowledge and experience of firewalls (Palo Alto, Cisco), IDS/​IPS, VPN and Internet Proxies advantageous

Skills For Network Operations Engineer Intern Resume

  • Programming skill in relevant languages such as Python, Ruby or Perl, is desirable
  • Experience troubleshooting and configuring IP networks using at least one of the following routing methods: BGP, OSPF, and/or Static routing
  • Experience in implementing and troubleshooting the following technologies: Fabric Path, Spanning Tree,
  • Experience and working knowledge with configuring/administrating/maintaining technologies with emphasis on Cisco, Palo Alto and A10
  • Experience in networking and network security including 802.11, VoIP, Video, VPN's,enterprise routing, MPLS and L3 switching

Skills For Principal Network Operations Engineer Resume

  • Thorough understanding and practical experience of routing protocols and switching technologies including PIM Multicast
  • Provide excellent customer service in managing requests and resolving issues, usually working in partnership with other teams for complex service requests
  • Dynamic routing protocols (OSPF, BGP, MPLS) experience and confidence building edge router configurations using Cisco, Juniper, and Nortel hardware
  • Experience with the using the following monitoring and event platforms: SCOM, Service Manager, SCCM
  • Experience coding/scripting in one of the following languages: Java, JavaScript, Python, or Perl (required)
  • Experience working from a ticketing system and responding to customers promptly
  • Solid understanding of IP networking and Internet technologies in either Cisco or Aruba switch & routing platforms. CCNP or CCIE would be an advantage
  • Experience in developing and maintaining comprehensive network engineering documentations is mandatory
  • Strong working knowledge of TCP/IP and IP routing

Skills For Security & Access Management Support Network Operations Engineer Resume

  • Experience leveraging network management tools and performing packet analysis as
  • Experience with Site-to-Site VPN’s utilizing Cisco ASA’s and other Cisco routing platforms
  • Experience with providing timely and accurate network information to management and other groups during network events and major outages
  • Strong understanding of VZW networking tools
  • Experience with server provisioning using cloud-init and cloud config
  • Experience configuring and supporting standard NMS tools, specifically nagios, netflow and / or Arbor

Skills For Network Operations Engineer, Mid Resume

  • Experience in related field (i.e. Engineering, Technical Operations) or academic equivalent training or projects
  • Experience in deployment and maintenance of network monitoring, analysis, and reporting tools
  • Internetworking experience with Routers, Switches, WAN, LAN, TDM, VoIP, Telecomm, and other internetworking technologies
  • ) Experience with configuring and troubleshooting Cisco routers - 3900 series, ISR, and ASR routers
  • Extensive hands-on experience configuring and troubleshooting Cisco switches and routers

Skills For Lead SDN NFV Network Operations Engineer Resume

  • Experience working with carriers and data center providers and AWS Networking
  • Experience with IPv6 and programming/scripting languages
  • Experience in troubleshooting, systems and tools, and problem solving
  • Excellent knowledge of Routing and Switching and associated protocols
  • Experience with capturing and analyzing traffic
  • Experience implementing and maintaining Palo Alto policies
  • Strong understanding of WAN Technologies including MPLS, DS3, Ethernet and broadband
  • Experience in designing and maintaining
  • Experience with routing and switching technologies in datacenter networks

Skills For Enterprise Network Operations Engineer Resume

  • Experience with Wireless Networking (deployment and troubleshooting)
  • Experience working in a network operations center (NOC) supporting a production wide-area network
  • Experience with Microsoft Windows, including 2012R2 and 2016 or Red Hat Enterprise Linux, including RHEL 6 and RHEL 7
  • Experience designing and supporting secure distributed enterprise network environments
  • Experience supporting and enterprise Cisco infrastructure (Routers, Switches, Catalyst and Nexus)

List of Typical Responsibilities For a Network Operations Engineer Resume


Responsibilities For Senior Network Operations Engineer Resume

  • Implements process or procedure improvement task forces, in addition to embodying an ‘evergreen’ approach to support documentation, reducing the risks associated with incorrect or obsolete information
  • Has very good presentation skills and with high confident delivering report in bigger audience
  • Strong Project Management experience to include troubleshooting, planning installation and management to strict timescales
  • Solid experience in more than one network / network security platforms
  • Experience as manager or team lead of experienced individuals in a complex environment
  • Strong experience with multiple flavors of nix and Windows
  • Customer-focused with a “service first” mentality and best-in-class communication skills
  • Demonstrated experience with LAN/WAN technologies and QOS design and implementation

Responsibilities For IT Data Network Operations Engineer Resume

  • Work effectively with and influence internal and external parties to achieve results
  • Experience with configuring and troubleshooting routers and switches
  • Experience in Information Technology, Networking and Servers that form the Network
  • Experience in building SDN, NFV and other virtualization technologies, such as Vmware, Contrail and Openstack
  • Manage P1/P2 Incidents - Demonstrate expertise within Service Management processes and procedures to manage service impacting incidents
  • Experience documenting operational processes within a technology environment
  • Experience working with Linux/UNIX (SuSE/Red Hat, Apache, Tomcat, LDAP, etc.)
  • Experienced in infrastructure / operation support processes and working knowledge of ITSM
  • Experience with CISCO routers, switches, ASA’s and Unified Communications and Layer 2 switching

Responsibilities For Data Center & Network Operations Engineer Resume

  • Reviews knowledge management information inputted by Network Technicians and Engineers team prior to posting
  • Reviews knowledge management information inputted by Network Technicians and Tier 1/1.5 team prior to posting
  • Experience working with Nokia RAN products
  • Have experience support and troubleshooting Cisco route, switch, LAN and Voice infrastructure
  • Six or more years of experience in Networking

Responsibilities For Lead Network Operations Engineer Resume

  • Experience in all technical aspects of switching and router implementation
  • Experience with network monitoring and packet capture tools
  • A strong background managing network devices in a service provider type network
  • A strong background in IP network routing
  • Extensive Network Engineering and/or Operations experience within e-commerce or financial services industry
  • Experience in Queue Management for tasks, incidents management, leading support teams (FTE and or contractors)
  • Experience in Citrix NetScaler or similar load balancing technologies
  • Experience in one or more scripting languages to assist with automation and auto remediate

Responsibilities For Network Operations Engineer Intern Resume

  • Experience with work in POPs, carrier hotels, or Central Office environments
  • Experience with Content Delivery Networks and POP architecture
  • Experience to create and or modify scripts in Python
  • Hands on experience manage Cisco and Meraki WiFi environments
  • Vendor Certifications (Cisco, Microsoft, Checkpoint, BlueCat; or equivalent DNS/DHCP/IPAM and NAC certifications) is good to have
  • Experience in cloud operations (AWS, Azure and other platforms)
  • Experience with Brocade switches

Responsibilities For Principal Network Operations Engineer Resume

  • Experience working with offshore/global teams is desired
  • Mentor and train junior team members is strongly desired
  • Excellent Understanding of virtualization technologies particularly Hyper-V
  • Validates problem descriptions and performs detailed problem diagnosis; tracks and updates incidents in trouble ticketing system
  • Experience with Microsoft Skype for Business and Cisco IP telephony integration

Responsibilities For Security & Access Management Support Network Operations Engineer Resume

  • Solid knowledge of voice protocols such as SIP, H323, MGCP, SCCP
  • Audits and validates implementation of methods of procedure for both planned and unplanned network change and maintenance requests
  • Strong ability to communicate to technical and non-technical recipients via email and written and verbal reports
  • Experience with layer 2 protocols (e.g. LACP, MLAG, Spanning Tree, etc)
  • Experience with Palo Alto Networks or similar NGFW technology
  • Experience with public cloud service providers (e.g. AWS, Microsoft Azure, etc)
  • Experience with VPN technology (GRE, IPSec/SSL VPNs)

Responsibilities For Network Operations Engineer, Mid Resume

  • Preferable: coding experience - Perl, Python, Ruby, shell
  • Experience working in structured change management iTSM process for highly available enterprise networks
  • F5 Load Balancing experience
  • Experience in Verizon’s International space. (AS702, AS703, AS14551)
  • Two or more years of job related experience
  • Min. 4 years work experience in network operations
  • At least 1year of network and network security administration experience
  • At least 1year of network deployment and support experience
  • Experience with computer-related technology, networks, IT architecture, and design

Responsibilities For Lead SDN NFV Network Operations Engineer Resume

  • Experience with application of configuration changes along with change control systems and processes
  • Experience with Splunk to collect and analyze data and ability to present conclusions and recommendations
  • Experience with DR scenarios and design is required
  • OpenStack administrator experience
  • Reliable, accountable, able to prioritize and work under pressure

Responsibilities For Enterprise Network Operations Engineer Resume

  • CCNA/CCNP or equivalent experience
  • Experience with BGP route dissemination in a global network environment
  • Experience with change management control tools and policies
  • Experienced with administration of high capacity networks where uptime is critical
  • Experience with Unix/Linux, basic sysadmin abilities
  • Multi-vendor hardware/software experience (Cisco, Arista, Juniper, etc.)
  • Experience with remediation practices
  • Solid knowledge of security features like PKI, VPN and Firewall

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