Manager, Network Operations Resume Sample

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Noemy Robel
52240 Reynold Shoal,  Philadelphia, PA
+1 (555) 558 0432

Work Experience


Manager, Network Operations
06/2016 - PRESENT
Chicago, IL
  • Manage a team of US based network operations engineers supporting clients in the Andover and Santa Clara Data Centers as well as supporting clients other data centers in US and UK
  • Using problem management tools and ITSM provide leadership team with reports outlining options to address recurring issues and possible automation options to remediate quickly
  • Experience as a team lead / manager leading network operations
  • Experience with Cisco routers and switches
  • Hands on experience with VPN technology
  • Extensive working knowledge of IP routing protocols including OSPF, ISIS, MPLS/LDP, and BGP
  • Customer Service Goals: Ensure timely response to customer inquiries for assistance, coordinate service-affecting repairs with customer and Crown Castle RF team and maintain peer level relationships with our customers
  • Manage DAS Budget through effective forecasting, management of internal maintenance and external vendor costs; effectively balance headcount to growth with network assignments and vendor support
  • Ensure all Trouble Tickets are managed in accordance with internal KPI’s, corporate policies and Customer SLA’s
Manager, Network Operations Center
08/2011 - 03/2016
Philadelphia, PA
  • Utilize available reports to drive down MTTR, improve network performance, and track PM completions, aging tickets and service affecting issues
  • Work with National Operations Team to standardize vendor training e.g. new equipment, improved trouble shooting and repair procedures
  • Track and manage all aspects of network activity within assigned district and report all activity in a timely manner to the Director of Network Operations
  • Work closely with the District Management Team (DMT) to ensure Operations is represented within the district
  • Ensure all technicians are operating within the vehicle compliance policies. Effectively manage vehicles within assigned district utilizing ARI Tools and quarterly vehicle inspections
  • Work closely with the KMM to ensure all policies and procedures are followed for district inventory
  • Manage day-to-day ticket queues, service-now, JIRA
  • Identify, install and maintain upgrades to the network
  • Develop training plans for FTE’s and Consultants
Manager Network Operations
08/2008 - 02/2011
Houston, TX
  • Participate in Operations and Project meetings
  • Partner with respective IT Leaders, end-users and business partners to solve complex challenges with innovative ways to connect
  • Manage critical vendors, including AT&T, Wipro, Verizon, QTS and service providers to ensure partnership and service continuity
  • Utilize Network Performance Management tools that monitor utilization, predict capacity requirements and manage inventory and configuration
  • Practice network asset management, including maintenance of network component inventory, life-cycle management and related documentation
  • Create and maintain a comprehensive vendor contact and escalation list
  • Develop, refine, and document policies, processes, procedures, and associated network requirements and drive their implementation and use

Education


Missouri University of Science and Technology - Engineering Education Center
2004 - 2008
Engineer's Degree in Computer Science

Professional Skills


  • Desirable to have advanced working technical knowledge of current systems software, protocols, and standards, including DHCP, DNS, TCP/IP, Active Directory, and Group Policy Objects (GPO)
  • Strong attention to detail along with sharp analytical skills to identify complex problems at the network, systems and application layers
  • Excellent verbal and written communication skills including facilitation and ability to organize people towards a common goal
  • Training and demonstrated skill with query applications, e.g. MS SQL and/or MS Access
  • Experience performing network security assessments and audits and a strong understanding of IT Governance Controls
  • Mentor and grow engineering team’s technical and soft skills
  • Demonstrated experience in network and large scale Linux system troubleshooting and maintenance practices

How to write Manager, Network Operations Resume

Manager, Network Operations role is responsible for leadership, database, training, analysis, reporting, procurement, auditing, security, telecommunications, wireless.
To write great resume for manager, network operations job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Manager, Network Operations Resume

The section contact information is important in your manager, network operations resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Manager, Network Operations Resume

The section work experience is an essential part of your manager, network operations resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous manager, network operations responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular manager, network operations position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Manager, Network Operations resume experience can include:

  • Experience in building and managing a team of strong technical people, and prior ownership of the operation of a mission-critical team is crucial to success
  • Strong wireless infrastructure experience (preferably Aruba centric deployment but any wireless experience is sufficient)
  • Excellent Communications skills in stressful situations
  • Prior experience in network monitoring is required using tools such as HP NNMi, Solarwinds, Cisco Prime, Junosphere, and other platforms
  • Experience with large network environments including engineering and design experience
  • Guide/plan Training sessions for team and organize skills development processes

Education on a Manager, Network Operations Resume

Make sure to make education a priority on your manager, network operations resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your manager, network operations experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Manager, Network Operations Resume

When listing skills on your manager, network operations resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical manager, network operations skills:

  • Demonstrates strong leadership skills and the ability to work cross functionally with the business and our customers
  • Proven strong oral and written communication skills and ability to successfully deliver presentations to executive level
  • Demonstrated strong partnership and collaboration skills
  • Solutions oriented; strong analytical skills with extended experience in problem analysis
  • Strong analytic skills with extended experience with database analysis
  • Possess strong organizational, time management and analytical skills

List of Typical Experience For a Manager, Network Operations Resume

1

Experience For Manager, Network Operations Center Resume

  • Monitor team workload and throughput, ensuring effective and consistent operational response, and improving process where appropriate
  • Experience in managing a team of diverse, dedicated Network Specialists in a 24/7/365 environment
  • Experience with networking and security technologies
  • People management experience (onshore and offshore resources)
  • Experience with cloud technologies (Openstack, AWS, Azure, etc.) and Network automation
  • Manage a team of Network Engineers who also have experience in LAN/WAN/Wireless
  • Demonstrate the ability to understand complex network infrastructure setup and have an ability to simplify and explain as appropriate to the leadership team
  • Maintain system support documentation to provide a more effective troubleshooting
  • Ensure strong system controls and balances
2

Experience For Senior Manager, Network Operations Center Resume

  • Setting goals for the group and provides guidance on meeting and exceeding goals
  • Coordinate and conduct routine operational support meetings, including review of outages, training, etc
  • Assist team members by providing best practices for dealing with complex situations
  • Review and monitor all system performance reports, scheduling necessary actions to avoid system degradation and customer service interruptions
  • Accurately track and communicate MOP’s relating to routine diagnostics, growth, and upgrade activity
  • Knowledge of enterprise monitoring applications (Splunk, Solarwinds, Nagios)
3

Experience For Manager Network Operations Resume

  • Provide active monitoring for network connectivity, utilization and latency
  • Own the process for Facility UPS/Data Center Cooling Units and Generator coordination and communications
  • Identifies root cause analysis and resolution for claim issues and system configuration while maintaining accurate claims payment and provider satisfaction
  • Participates, as needed, in critical incident on-call rotation; carries a pager, cell phone and ensures availability during specified hours of coverage
  • Technology Infrastructure performance reporting
  • Customer facing and understands the impact to the end users
  • "Project-based work" - there are many departments and they're constantly doing a dozen+ projects at any given time
4

Experience For Senior Manager, Network Operations Resume

  • Collaborates with provider network management on resolution of billing errors and claim denials
  • Collaborates with Enterprise to assure timely and accurate encounter reporting
  • Constantly review and refine work processes and procedures to ensure the team is meeting business and customer requirements
  • Work with Customers and the various stakeholders (Customer Account Manager, Engineering and Client Services Partners) to resolve issues in a timely manner
  • Situational awareness related to all tasks, incidents and problems currently being worked on within the team
  • Development and standardization of alarm profiles for all network elements
  • Development, documentation and communication of all network activity
5

Experience For Manager, Network Operations Support Resume

  • Development and standardization of NOC processes and procedures
  • Development and communication of reports for Network Health, outages, MOP's and Routine Maintenance with upper level management
  • Gather, analyze, prepare and summarize recommendations for network improvements (identifying single point failures, hardware improvements and/or diversification opportunities)
  • Coach and mentor senior and junior technicians to ensure personnel are working on issues as efficiently and as accurately as possible in a team-oriented professional culture
  • Experience in WAN environments, installing, troubleshooting, managing, and escalations regarding circuit problems (MPLS, OCxx, T1, DS3) and traffic shaping/QoS
  • Experience troubleshooting and managing Palo Alto firewalls and F5 Load Balancers
  • Facilitate escalations and troubleshooting calls
6

Experience For Program Manager, Network Operations Resume

  • Participate in the architecture and design of WAN and LAN network topology
  • Daily management of onsite and remote enterprise network team
  • Participate in contract negotiations with vendors for services provided
  • Work with providers/telcos/vendors for services and escalation of issue
  • Review and recommend innovative changes to improve network performance and management
  • Plan for upgrade and refresh aged network WAN and LAN equipment
  • Automate repetitive network tasks
  • Monitor network status and performance, provide level 2/3 broke-fix support working with customers, partners and vendors to troubleshoot and resolve simple to complex issues affecting the environment
  • Ensure the team operates in accordance with established operational frameworks and adheres to configuration and change management policies focusing on reliability while delivering high quality outcomes
7

Experience For Engagement Manager, Network Operations Resume

  • Expertise with Service-Now, ITIL and Agile is required
  • Work with service provider partner to ensure the proper level of technical acumen and quality are executed within the contracted services
  • Establish clear SMART goals for the team and help team to achieve the goals
  • Assists Director in creation and administration of the department’s operational budget - participates in forecasts
  • Work closely with engineering, project management, operational and engineering peers to develop innovative technical solutions that meet TiVo’s needs with respect to functionality, performance, scalability, and reliability
  • A natural team leader who can motivate, mentor, coach and encourage personal advancement
  • Provide pro-active solutions to better support the customer’s requirements
8

Experience For Manager, Network Operations Resume

  • Recruits, orients, and supervises technical staff. Sets expectations, conducts performance appraisals, and takes corrective action when needed. Evaluates cross-training requirements and implements training programs as appropriate
  • Participate in significant Covenant ITS initiatives or special projects. Maintain collaborative team relationships with peers and colleagues
  • Experience in audit, risk management and regulatory compliance (PCI and HIPPA) as it relates to network infrastructure. Ability to provide an interface with peer audit teams
  • Manages the day-to-day activities of the Provider Reimbursement department and staff
  • Supervises, directs, monitors, reviews and coaches all Provider Reimbursement staff members and their work performance
  • Maintain a current working knowledge of processing rules, contractual guidelines, state/Plan policy and operational procedures to effectively provide technical expertise and business rules
  • Serves as the subject matter expert in State specific health reimbursement rules and provider billing requirements and as liaison to the Enterprise Operations Configuration Department
  • Effectively plan and organize workload
  • Effectively mentor, develop and train staff
9

Experience For Manager, Network Operations Center Resume

  • Acquires knowledge and skills to maneuver around Facets program
  • Oversee validation of potential recovery claim project activities
  • Organize and prioritize the teams deliverables
  • Represent the Plan in provider meetings, including training and joint operating committee, as well as internal and external audits
  • Responsible for the analysis of provider reimbursement and updating codes and fee schedules for correct reimbursement to providers
10

Experience For Senior Manager, Network Operations Center Resume

  • Develops the Pricing Agreement Templates (PAT) for all provider reimbursement set up and updates
  • Review and respond to operational inquiries from state partners and/or other regulating bodies
  • Ensures ongoing provider data accuracy through regular reconciliation of the state provider master file, provider rosters, and audits
  • Assists with activities related to provider satisfaction, communication, and compliance
  • Ensures all configuration documentation is completed timely and accurately, in accordance with State and provider contract requirements
  • Participate in Provider Reimbursement medical policy and edit reviews
  • Oversees process of root cause analysis for claims payment issues related to provider reimbursement and provider set up
  • Oversee Plan related encounter activities as assigned by the Enterprise Encounter Team
  • Based on best practices, develop and own the processes and procedures used by the team

List of Typical Skills For a Manager, Network Operations Resume

1

Skills For Manager, Network Operations Center Resume

  • Prior experience managing a NOC and/or Service Desk
  • Evaluates situational events using alternative analysis, innovation, and good judgment to make effective decisions
  • Experience supporting enterprise networks composed of Cisco routers, Cisco switches, dynamic routing protocols, and switching technologies
  • Five years of experience in developing, deploying, and maintaining telecommunications systems
  • A good understanding of Networking and storage concepts and terminology
  • Experience of supporting or working in a global multi-client domain
  • Manage multiple projects simultaneously, demands with competing priorities, all while making timely decisions
  • Management experience leading high performing teams in a technology driven environment
2

Skills For Senior Manager, Network Operations Center Resume

  • Communicate clearly and concisely both verbally and in writing with good spelling and grammar
  • Good understanding of financial transactions/applications (real time authorizations, clearing, settlement, etc…)
  • Experience in Cisco switching & routing, firewall technologies and basic IT security principles
  • Experience managing enterprise-class Network Operations Centers, including process design and maintenance activities
  • Establish and maintain effective working relationships with customers, vendors, coworkers, employees and VP level executives
  • Relevant work experience in a mid-to-large enterprise with 24x7 production operations managing people
  • A solid foundation of either Linux/Unix or Windows operating systems
  • A good understanding of change control
  • Experience supporting large teams within an operations and task driven environment
3

Skills For Manager Network Operations Resume

  • Experience managing a team that monitor and support global infrastructure
  • Experience leading innovative, creative and transformational projects
  • Previous work experience within a gaming or Fortune 500 organisation
  • A good understanding of ITIL terminology and a practitioner of ITIL processes
  • Experience with analyzing operational processes and network events to identify and implement improvements is critical to success
  • Experience with developing software and/or automation through a sprint-based Software Development Life Cycle is critical to success
  • Experience with network monitoring tools and Network Operations Center activities
  • At least two (2) years experience Managing a 24x7 Operations Center (NOC)
  • Experience supervising technical staff in excess of 10 FTEs
4

Skills For Senior Manager, Network Operations Resume

  • Experience engineering cloud capable solutions to support Hybrid Cloud functions
  • Capable of technical deep-dives into code, networking, systems and storage with very bright, experienced engineers
  • Information Services technical leadership experience in leading IS infrastructure operations teams
  • Experience in WLAN design, implementation and security
  • Reviewing and where necessary, updating the tracking of problems in trouble-ticketing system
5

Skills For Manager, Network Operations Support Resume

  • Assisting with the maintaining of NOC documentation including support guides, knowledge base articles and procedures
  • Identifying, communicating and implementing process changes within the NOC
  • Managing and coaching to the needs of a local team of NOC engineers
  • Providing suggestions for continuous process improvement while increasing service quality
  • Monitoring system activity and service levels, ensuring performance and security of s exceeds service levels
  • Understanding of claims payment processes
  • Scheduling and resource management
  • Ensuring escalation procedures are followed in according with agreed guidelines
6

Skills For Program Manager, Network Operations Resume

  • Training NOC engineering staff
  • Determining time and resources needed to complete assigned goals
  • Ensures that the department staff Medicaid and coding knowledge is up to date by remaining current with proposed changes coding changes
  • Accountable to developing and socializing technical solution and processes based strategies for functions within defined roles and responsibilities
  • Prepare high level briefing notes, memos, reports, talking points, presentations and other executive collateral
  • Maintain and monitor required staffing levels and scheduling
  • Self-motivated and capable of working under pressure/using own initiative with minimal supervision
  • Responsible for the accuracy of provider claims and leading the department in major upgrades resulting from regulatory and corporate directives
  • Responsible for leading the department on system upgrades, regulatory directives (i.e., NPI, Medicaid Bulletins, etc.) and assigned corporate initiatives
7

Skills For Engagement Manager, Network Operations Resume

  • Responsible for the integrity of the provider database ensuring accurate and up-to-date information and data
  • Develops training programs for employees
  • Lead and manage end-to-end Incident Response lifecycle, including inter-carrier and inter-company management escalations as required
  • Assist with the preparation and development of weekly and monthly reporting for Senior Management and Directors
  • Evaluate and manage employee performance and establish employee training and development plans that align with organization development philosophy
  • Extensive understanding of Cisco network configurations
  • Manage a professional workforce spanning both the normal work day and after hours support
8

Skills For Manager, Network Operations Resume

  • An understanding of Session Border controllers and their role in the network is a positive attribute
  • Hire, motivate, lead and retain highly technical and operational staff. Build a high performing team and instill a sense of pride
  • Responsible for developing new metrics and KPIs in support of Comcast's initiatives
  • Knowledge of the delivery of health care services and medical billing principles
  • Self-motivated, outgoing and personable
  • Professional image for representing Plan to the public
9

Skills For Manager, Network Operations Center Resume

  • Assist in identifying needs and the development/implementation of procedures to fulfill departmental responsibilities
  • Provide technical and management leadership during major incidents and drive to quickly resolve complex escalated network incidents
  • Coach team members on a proactive basis, raising the team’s overall technical and leadership acumen
  • Verify technical accuracy and consistency of configuration changes made by other network engineer’s staff during infrastructure build process
  • Capable of leading a discussion with executive management
  • Responsible for driving improvement requests to the Network Operations team to aid in NOC functionality and overall network stability
  • Run seasonal DR Testing Drills and assist in the delivery of circuit/hardware lifecycle with InComm Customers
10

Skills For Senior Manager, Network Operations Center Resume

  • Technical familiarity with LAN, WLAN, WAN, Firewalls, and load balancing is required
  • Maintain/oversee tracking system of operational issues, progress, and status
  • Own the day to day operation of the NOC team by providing overall guidance, leadership and direction
  • Develop/maintain documentation related to the departments work processes which is up to date and accurately reflects the day to day running of the team
  • Act as an point of contact to the Tier 2 and Tier 3 support teams during system outages
  • Challenge existing processes and procedures

List of Typical Responsibilities For a Manager, Network Operations Resume

1

Responsibilities For Manager, Network Operations Center Resume

  • Exceptional oral and written communication skills; able to communicate with impact at the right level
  • Good knowledge and hands on experience with the full range of cloud service providers/solutions, inclusive of AWS and Microsoft Azure offerings
  • Results driven: makes timely thoughtful decisions and executes efficiently and effectively
  • Communicate effectively with both internal and external customers
  • Progressive experience with Nagios, SCOM, or other monitoring tools
  • Write job descriptions, interview and hire for vacant position in an effective and timely manner
  • Five years of experience in construction and maintenance of telecommunications systems
2

Responsibilities For Senior Manager, Network Operations Center Resume

  • Progressively responsible experience in information technology with a wide range of network technologies
  • Project management experience with the ability to coordinate several projects simultaneously, as well as adhere to project deadlines
  • Experience in a NOC leadership role and management of resources
  • Experience with ITIL or other established Information Technology methodology required
  • Demonstrated ability to develop and execute short- and long-term objectives in a team environment
  • Strong business acumen; understands the external environment; cross cultural resourcefulness, able to manage diverse relationships
  • Demonstrated ability to coordinate activities across functional areas
3

Responsibilities For Manager Network Operations Resume

  • Handle objections and resistance to change
  • Ensure continuous process improvement is a culture of the team
  • Manage a team of 4-6 NOC engineers
  • Conduct team bi-annual reviews and maintain responsibility for career development of team members
  • Manages the day-to-day activities of the Network Operations department and staff
  • Supervises, directs, monitors, reviews and coaches all Network Operations staff members and their work performance
  • Assists with activities related to provider satisfaction, communication and compliance
4

Responsibilities For Senior Manager, Network Operations Resume

  • Ensures department and staff remain current in all aspects of Federal and State rules, regulations policies and procedures
  • Creates or modifies departmental policies to reflect changes
  • Ensures the department meets annual goals and objectives
  • Manages and continually challenges the scope of the Network Operations Center, providing Level 1 support and "smart hands" capability for all PSJH data center facilities
  • Champions a variety of ITIL-based processes, including Incident, Problem, and Change Management and works closely with the staff providing those services to ensure they are providing 24x7 value
  • As a member of the IS Operations senior leadership team, participates fully in the ownership of issues and incidents both within and outside the scope of Data Center Operations
5

Responsibilities For Manager, Network Operations Support Resume

  • Responsible for identifying key Tier 1 support tasks that can be transitioned to the NOC and frees up different Engineer level resources to focus on more advanced needs
  • Sets the organizational monitoring and tools strategy to improve the reliability of IS services
  • Works with the TEO leadership team to identify key trends related to service failures and introduce strategies for remediation and service improvement
  • Ensures that all activities of the Data Center organization are performed within the parameters of defined strategy and policy
  • Sets the organizational direction and manages the ITSM (IT Service Mgmt) platform to include; technical direction, caregiver engagement and product roadmap as well as managing tickets to ensure world class service
  • Experience in Process Development and measurement
  • Advanced knowledge of ITIL processes and procedures
6

Responsibilities For Program Manager, Network Operations Resume

  • Stays current with data center industry trends
  • Hire, mentor, and develop associate’s performance towards company objectives and guide associate career progression
  • Triage, escalation and remediation processes
  • Manage escalation relationships and ensure appropriate communication and resolution through escalations
  • The team, although a small part of Information Technology Services as a whole, plays a very large role in being the backbone of the network - ensuring communication is effective across all departments, data is protected and stored, and issues get resolved quickly to ensure the safety and production of all end users
  • Previous experience in the past with core network infrastructure technologies (routers, switches, firewalls, LAN/WAN, etc.)
  • Provide vision, communication, development and leadership to a team of IT professionals
  • Supervise a team responsible for design, implementation and management of a wide range of network technologies specified below
  • Set goals, establish/communicate strategy, maintain accountability, inspire and motivate and establish/monitor key performance indicators (KPIs) for a team of IT professionals
7

Responsibilities For Engagement Manager, Network Operations Resume

  • Manage, design and develop scalable, maintainable, highly available network architectures to meet business objectives and SLAs
  • Identify, diagnose and resolve complex hardware, software and connectivity issues reported by the business
  • Coordinate and work together with other members of technology staff on multiple concurrent cross-functional initiatives and projects
  • Manage all aspects of Verizon Telematics network, including switching, routing, firewall administration, and the enforcement of security policies, standards guidelines and procedures
  • Participate in conducting vulnerability testing, penetration analyses and security audits of network perimeter and internal network to ensure the availability, confidentiality and integrity of all Verizon Telematics internal and external services
8

Responsibilities For Manager, Network Operations Resume

  • Respond rapidly to system outages, alerts and or any interruption in system services globally on an as needed basis to maintain the highest level of availability possible. SLA / Uptime > 99%)
  • Responsible for the acquisition, configuration, implementation, administration and capacity planning of all Infrastructure components within our global footprint
  • Monitor network performance, application protocol usage and traffic patterns to ensure a predictable level of network performance
  • Assist in the procurement and delivery of new Internet and voice circuits both in the EU and abroad
  • Coordinate multiple activities and work in a high pace environment
9

Responsibilities For Manager, Network Operations Center Resume

  • Develop and coach managers and high potential employees for growth opportunities
  • Professional exercise discretion to make timely recommendations and effectively solve problems, using independent judgment consistent with standards, policies and procedures
  • Expert knowledge of voice, video, and network services
  • Interact with a variety of customers
  • Knowledge related to events, incidents, major incident and problem management processes
  • Manages and coordinates outside plant construction and protection, facility and equipment maintenance, and installation of fiber optic equipment throughout the assigned geographical area
  • Ensures performance results meet or exceed established service levels; on-time performance for service installation, customer response, network restoration, routine repair work, and installation quality
10

Responsibilities For Senior Manager, Network Operations Center Resume

  • Contributes to the Division’s cost-effective management of the operations expense budget and capital expense budget with a focus on expense reduction; overtime, on-call, Fleet usage, tools and supplies, cell phone usage, etc
  • Ensures compliance with established preventative maintenance inspection, quality assurance, safety, and training requirements in the established geographical area of responsibility
  • Strong understanding of wireline and wireless Data and Voice service delivery flows
  • Strong understanding of groups within Rogers and Network Operations an asset
  • Proven ability to perform and deliver in high pressure, and ambiguous situations
  • Experienced in trend analysis, Root Cause and Continuous Improvement
  • Project management experience with the ability to coordinate several projects simultaneously, as well as adhere to project timeline and budget constraints
  • Knowledge of current and evolving Network Management principles, protocols and architectures
  • Interact with a variety of customers in a professional and customer focused manner

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