Network Operations Resume Sample

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Kimberly Brakus
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Work Experience

Director, Network Operations
03/2016 - PRESENT
Boston, MA
  • Experience leading a team with increasingly responsible experience in network operations
  • Cert: IAT I:A+ , Network+, SSCP, IAT III
  • Cert: IAT II: Security +
  • Respond to, process, resolve and provide information for transactions, inquiries and complaints to and for customers
  • Post overpayment refunds and establish initial setups using the Financial Recovery System, MetaVance and Bader
  • Utilize the concepts of retro terminations, provider deductions, general overpayments, check reconciliation, subrogation recoveries, stop payments and returned checks to resolve problems
  • Allocate refunds to the financial recovery system, adjudicate financial recovery pends and maintain standards of production to meet Financial Recovery Department goals
  • Build lasting relationships with Humana’s customers
  • Educate customers, providers and employers about Humana’s products and services both over the telephone and through face-to-face briefings
Network Operations Technician
11/2011 - 01/2016
Detroit, MI
  • A valid state driver’s license required
  • Analyze and interpret primary care physician (PCP), and specialist capitated and subcapitated contracts
  • Load and modify PCP and other contracts in various Humana systems
  • Assign and reassign customers in the event of physician contract changes
  • Partner with Humana’s other operational units to identify and resolve issues caused by contract load errors
  • Work with Panasonic’s suppliers, contractors, partners and 3rd party delivery teams to define strategy/offer ability of service/support and operational tasks
  • Hire, train, supervise, and appraise direct reports
Network Operations Paid Summer Internship
03/2009 - 10/2011
Los Angeles, CA
  • Current driver’s license, car registration and auto insurance required
  • Be aware of and follow existing network management change procedures
  • Work outside of normal business hours when required (scheduled maintenance, outage response, last minute urgent requests)
  • Experience configuring and maintaining load balancers, preferably F5
  • Detects system, network and application anomalies; resolves and/or escalates matters of significance in order to reduce the impact to global customers and maximize system availability
  • Possess a valid state driver’s license with a non-negligent driving record
  • Perform all activities in a manner to ensure the safety of yourself, your team, your customers and the public
  • The 5x8 Training Group’s training professionals design, create, deliver, and maintain training curriculum for network technicians and support personnel primarily located at the sites around the world with both classroom and distance learning offerings


York University
2005 - 2009
Bachelor's Degree in Computer Science

Professional Skills

  • Excellent communication and problem solving skills required, demonstrated ability to absorb new concepts and assist in training new staff
  • Excellent problem solving, communication, prioritization and organizational skills
  • Strong PC/Desktop Support Technician who has excellent phone support skills
  • Demonstrated strong verbal, written and presentation communication skills
  • Demonstrated analytical problem solver with strong computer skills
  • Strong analytical skills with extended experience in database analysis
  • Strong project management skills; experience in organizing, planning, and executing network projects

How to write Network Operations Resume

Network Operations role is responsible for technical, analytical, leadership, organizational, customer, technologies, interpersonal, documentation, training, basic.
To write great resume for network operations job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Network Operations Resume

The section contact information is important in your network operations resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Network Operations Resume

The section work experience is an essential part of your network operations resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous network operations responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular network operations position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Network Operations resume experience can include:

  • Possess strong leadership, influencing and negotiation skills
  • Possess excellent project management and problem solving skills
  • Strong communication, technical writing and documentation skills
  • Effective organization and multitasking skills
  • Effectively coordinate and communicate with others in a timely and professional manner. Prioritizing multiple tasks is essential
  • Excellent problem management and troubleshooting skills and ability to diagnose and resolve critical software and server issues

Education on a Network Operations Resume

Make sure to make education a priority on your network operations resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your network operations experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Network Operations Resume

When listing skills on your network operations resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical network operations skills:

  • Demonstrated effective coaching, mentoring, and team building competencies along with the ability to effectively resolve conflicts
  • Strong decision making skills with the ability to solve problems while exhibiting good judgment and a realistic understanding of issues
  • Strong decision making skills with the ability to solve problems while exhibiting good judgement and a realistic understanding of the problem
  • Able to effectively operate as self-managing and self-starting
  • Demonstrated planning and organizational skills under demanding timelines
  • Excellent documentation, communication, interpersonal and including presentation skills

List of Typical Experience For a Network Operations Resume


Experience For Network Operations Technician Resume

  • Following Established Procedures with the skills and ability to handle emergencies effectively
  • Strong skills on Perl Scripting, Unix Shell, C and other relevant programming languages
  • Excellent written and verbal communication skills while multi-tasking in a fast paced environment
  • Detail oriented with excellent multitasking and time management skills
  • Strong interpersonal skills with the ability to build positive relationships across all levels
  • Evidence of ability to work effectively with customers in person and on the phone
  • Strong organizational and team leadership skills
  • Proven technical and analytical skills using Microsoft Excel

Experience For Director, Network Operations Resume

  • Excellent oral and written communication skills to present materials to leadership
  • Excellent customer service skills and follow-up, follow-through with attention to detail
  • Proven capabilities in influencing and negotiating priorities
  • Simulate most effective load consolidations and issue loading plans to the warehouse
  • English speaking skills required
  • Experience in working with business leaders to understand business models, strategies and priorities
  • Prior SOP/Process development and/or reporting experience

Experience For Network Operations Lead Resume

  • Prior experience with basic TCP/IP Networking protocols
  • Work cross-functionally to ensure that all trouble tickets are promptly and effectively resolved
  • Identify, Hire, Train and Manage a large global team of GE and leveraged services team members to effectively deliver on Network Operations’ operations
  • Ability of effectively discuss, describe and translate highly complex topics with/to both technical and non-technical audiences
  • Effectively communicate with SMT, Peers and other functions…
  • Identifying ways in which to improve processes and working with the Operations team to implement as prioritized
  • Ensuring the most cost-effective and efficient use of servers and network protocols and data collection
  • Working knowledge of Incident Management & High Priority Case Management
  • Support documentation as needed, including processing consolidations in and monitoring work flows

Experience For Network Operations Supervisor Resume

  • Experience with network visibility and monitoring using Cisco Prime Infrastructure
  • Technical experience and knowledge of SIP trunking, Cube configuration, and troubleshooting
  • Strong understanding of Cisco Voice, Networking and Firewall best practices
  • Hands on experience with Juniper / Cisco Networking and troubleshooting
  • Has experience in leading and driving change management projects/initiatives

Experience For Network Operations, Senior Resume

  • Evidence of working knowledge of several of the following
  • Where driving is required, a valid state driver's license with a satisfactory driving record is required
  • Experience configuring and maintaining CISCO equipment required
  • Experience in blueprinting and operating cable plant infrastructures
  • Strong understanding of Network Security fundamental including but not limited to DMZ, firewalls, and encryption
  • Experience in prevailing industry architecture and engineering methodologies
  • Experience with pro-actively managing 3rd party service providers and their respective underlying service level agreements
  • 6) Strong working knowledge of Perl, SQL, python and other scripting languages
  • Has solid understanding of the business/department and is able to manage operational objectives

Experience For Network Operations Team Leader Resume

  • Senior level experience administering enterprise infrastructures in large enterprises
  • Experience leading Network teams
  • Experience of IP-based telephony or PBX systems, including Cisco, and Avaya/Nortel
  • Experience with TCP/IP, Ethernet, and other networking technologies
  • Provide a seamless and professional experience in supporting remote and regional customers
  • Strong Attention to Detail, including empirical and anecdotal data
  • Experience of using ServiceNow or another similar Service Management tool
  • Experience administrating networks
  • Firewall experience is highly desired including Checkpoint and CISCO ASA

Experience For Network Operations Administrator Resume

  • Firewall experience is highly desired including Checkpoint, Palo Alto and Cisco ASA
  • Experience in Installation/Cabling up to Industry standards
  • Experience managing technical staff in a 24x7 environment
  • Experience with network switch and routing solutions, specifically Cisco etc
  • In IT and 3+ years networking experience in Information Technology
  • Excellent understanding of data/voice networks MPLS, DMVPN, TCP/IP networks and

Experience For Network Operations Centre Engineer Resume

  • Strong understanding but minimal competency
  • Experience in working in globalized IT services environment
  • Experience administering DNS systems
  • Experience administering DHCP systems
  • Four or more years of progressive technical and management training or experience
  • 1+years’ experience with provider contracting with the ability to view and check for accuracy

Experience For Senior Director, Global Network Operations Resume

  • Experience with service desk management
  • Oversees provider data validation and management for Medicare Advantage providers
  • Experience with 802.11 Wi-Fi network management
  • Experience with VMWare vSphere
  • Experience with Windows Active Directory
  • Experience with Cisco Wi-Fi networks
  • Experience with Cisco BE6000 VoIP UC System
  • Fiber Characterization test experience including CD, PMD, OTDR, IOLM, and Power Loss
  • Lead and develop operations personnel in Japan for effective telecommunication equipment installations, turn-ups, maintenance and problem resolutions

Experience For Network Operations Team Lead Resume

  • Demonstrated ability to collaborate on enterprise-wide initiatives
  • Experience of SAP/ERP systems would be an advantage
  • Experience in a TV or Network environment
  • Experience building and leading distributed teams
  • Experience analyzing critical infrastructure risks and implementing mitigation plans

List of Typical Skills For a Network Operations Resume


Skills For Network Operations Technician Resume

  • Demonstrated project management skills and is able to work in virtual teams
  • Possesses strong mathematical skills and is able to analyze large amounts of complex data to formulate conclusions and recommendations
  • Good customer service and customer relations skills
  • Programming, GUI and Database skills - Advanced
  • Experience demonstrating a strong wrong working knowledge of Perl, SQL, python and other scripting languages
  • Prior experience in upgrading and installation services of hardware and software
  • Moderate to high level protocol and hardware troubleshooting skills
  • Communicate effectively with providers and internal staff members
  • Desktop and Network support skills

Skills For Director, Network Operations Resume

  • Prior project help desk experience
  • Proven experience in the leadership of a network team
  • Provide training, guidance, coaching, monitoring and prioritizing of daily activities
  • Experience demonstrating an expert working knowledge of three of the following routing protocols: EIGRP, BGP, OSPF, RIP
  • Operational experience with firewall technologies, including hardware refresh, software testing, software upgrades, and complex troubleshooting techniques

Skills For Network Operations Lead Resume

  • Experience working in a data centre environment, managing and maintaining physical servers
  • Extensive experience in supporting batch and online processing systems
  • Skilled in Web Based ticketing and network monitoring systems
  • Experience of network projects, troubleshooting, planning installation and management to strict timelines
  • Experience demonstrating an expert working knowledge of enterprise standard Ethernet media types: Fastethernet, Gigabit and TenGigabit
  • Experience demonstrating an expect working knowledge of Cisco routers and switches, WANs, (T1, T3, MPLS)
  • Experience in networking routing technologies

Skills For Network Operations Supervisor Resume

  • Experience in networking switching technologies
  • Hands-on experience in designing and operating network infrastructures
  • Experience leading cross functional teams and managing relationships with business customers
  • Experience with configuring and managing Windows clusters
  • Experience with network visibility and monitoring using Gigamon GigaVue, Net IM and Opnet solutions
  • Strong understanding of managing multiple customer managed services SLA’s
  • Has a proven track record of leading virtual teams, influencing others to perform to the highest levels (spread over locations)
  • Telecommunications Technician experience working with networking equipment

Skills For Network Operations, Senior Resume

  • Linux/Windows OS monitoring experience, 1-2 years
  • Proven ability to work independently with minimal guidance, while managing time for maximum efficiency
  • Experience with Checkpoint firewalls, including advanced rule base design, rule base optimization, global objects, and DDoS protection measures (IPS)
  • Experience in the use of network monitoring or other optimization tools such as Smarts, Infovista, CiscoWorks, etc. would be an asset
  • Experience demonstrating expertise with enterprise TCP/IP communications (IPv4, QoS, IPSEC, etc.)
  • Design, deploy, and operate the network infrastructure supporting EMC’s Cloud Services
  • Experience in technology infrastructure, 3+ years managing technical teams

Skills For Network Operations Team Leader Resume

  • Valid State Driver’s License with driving record that meets Cox standards
  • Valid local State Driver’s License and driving record that meets Cox standards
  • Five years’ experience with managing healthcare information security within a cloud environment
  • Experience in working in Sales &/or After-Sales Operations
  • Experience required in related field including 3 or more years management of a Network Operations function
  • Strong knowledge and understanding of IT and Network industry trends and business drivers
  • 5years of relevant experience in IT Network Engineering and Operations
  • Experience with DB2 and Oracle Database structures and queries
  • Network Operation Center experience desired

Skills For Network Operations Administrator Resume

  • Experience in Provider Relations
  • Work experience includes Computer Network System exposure; LANs, WANs, Internet, Intranet, and data communication systems
  • Practical experience with plant and product cost structures, SAP and BW
  • Experience with SQL, Tableau, Power BI and industry-specific database systems
  • Cisco Certified Network Associate (CCNP) or higher or demonstrable experience
  • Evaluate critical systems, prioritize workflow, and determine solutions

Skills For Network Operations Centre Engineer Resume

  • Excellent and timely ticket documentation
  • Perform validation on Data Network changes
  • Experience in vendor management (e.g. telecommunication vendors)
  • Strong knowledge of Distributed Denial of Service (DDoS) protection measures that can be implemented on network security devices
  • Excellent understanding of operating system network configuration
  • Working knowledge and understanding of implementing various routing protocols to include OSPF, BGP, EIGRP and Static Routes
  • Working understanding of IP addressing
  • Documenting, teaching, and demonstrating best practices and recommended network Operations & Maintenance procedures on our team Wiki
  • Creating, coordinating and promoting continuous improvement of workflows, procedures, processes and standards

Skills For Senior Director, Global Network Operations Resume

  • Troubleshooting issue relating to VPN tunnels working with multiple enclaves
  • Understanding and working knowledge of MS Excel (or similar spreadsheet)
  • Designing and deploying of data center networks on Cisco Nexus platform
  • Working within a squad-based, collaborative environment and supporting service-aligned deliverables
  • Priming root cause analysis and following up on problems with other teams and/or vendor

Skills For Network Operations Team Lead Resume

  • Coordinating and leading maintenance activities, upgrades, new service integrations cross-functionally within Wireless Networks
  • Working knowledge of current scripting languages
  • Working with the monitoring tools team, develop metrics for network availability and performance
  • Working knowledge of ServiceNow and building reports for SLA Management
  • Managing Global Low Latency Network Infrastructure compose of 500+ Network Devices, 24x7 including escalations from on-call members throughout the week

List of Typical Responsibilities For a Network Operations Resume


Responsibilities For Network Operations Technician Resume

  • Illustrates effective negotiation skills with strong commercial and analytical abilities; illustrates outstanding business judgment
  • Excellent written skills – able to produce quality Requirements Specifications
  • Excellent organizational or project management skills in order to plan for upgrades to operating environments
  • Strong MIS/Metrics analysis and reporting skills
  • Strong written and verbal communication skills, multi-language an advantage
  • Background in technical services support with help desk experience or PC service and support experience and/or network experience
  • Excellent communication skills and the ability to be a self-motivator and team player

Responsibilities For Director, Network Operations Resume

  • A very strong experience with network and network security operations and engineering
  • Experience and a solid understanding of complex IT Infrastructure
  • Skills needed are TCP/IP networking, Office applications, customer management and ability to document clearly
  • Proficient Tier 1 and 2 technical skills in at least two technology discipline (Window Server, SQL Server, Linux, and basic networking)
  • Related experience including at least 3 years of lead/supervisory experience
  • Demonstrates strong knowledge of data replication services, including SAN to SAN replication, remote backups, deduplication, among others
  • Customer relationship skills (with upper management)

Responsibilities For Network Operations Lead Resume

  • Strong knowledge of and hands-on experience with Microsoft Windows Server
  • Effectively coordinate with all levels of the organization
  • Basic computer skills (Mainframe, Microsoft Office, Xmatters)
  • Five (5) years prior field technician, network operations center, military electronics or relevantexperience
  • Relevant IT/Development experience, including Network Operations Center and 24/7 call center experience

Responsibilities For Network Operations Supervisor Resume

  • Documentation skills (can clearly document and log work that has been done)
  • Demonstrated effectiveness in project management, process management and optimization
  • Demonstrated effectiveness in process management and optimization
  • Interact effectively with partners, customers and stakeholders
  • Working knowledge experience of security practice implementation relating to networks

Responsibilities For Network Operations, Senior Resume

  • Working experience of AWS operations
  • Monitoring effectiveness (Improvements, time to identify and resolve alerts)
  • Networking experience (CCNA)
  • Experience managing an IT organization in a large to medium size company
  • Experience of managing relationships across multiple disciplines and time zones
  • Experience in providing formal written deliverables
  • Experience in broadcast television, cable TV broadcaster or MSO
  • Layer2 experience and knowledge in VLANs, stacked switches, QinQ, dot1q anVLL’s
  • Ensures labor force is trained and certified in accordance with contractual agreement prior to forecasting work

Responsibilities For Network Operations Team Leader Resume

  • Generally at least 2 years of experience in area of responsibility
  • Proposes strategies to improve user experience
  • Hands-on experience with Cisco CUCM
  • Hands-on experience with Cisco Jabber client
  • Hands-on experience with Cisco Unity Voice Mail
  • Experience with Session Border Controllers (SBC),
  • Maintains regulatory compliance to relevant systems and assets; develops necessary documentation to support compliance evidence

Responsibilities For Network Operations Administrator Resume

  • Direct experience with Surveillance System
  • Operate PC or similar devices to gain access to Small Cell Network web based tools and complete assigned administrative tasks
  • Demonstrates high performance and thorough knowledge of tools, systems and technologies
  • Relevant experience in IT Network Engineering and Operations
  • Create and Develop effective working relationships with key stakeholders both internal and external
  • Ensure efficient and effective flow of information between shifts during shift handovers
  • Experience with Check Point firewalls, Blue Coat proxies, F5 Big IP, Cisco switches, routers and ASA, InfoBlox IPAM
  • Information Services technical leadership experience in leading IS infrastructure operations teams

Responsibilities For Network Operations Centre Engineer Resume

  • Builds and Manager effective teams
  • Experience in the operations of highly available IT systems and infrastructure
  • Experience in incident management/ command
  • Strong understanding of budgets and financials, and measuring business value with ability to manage projects to budgets
  • Mentor, manage and motivate a high-performing team of managers and engineering professionals and set clear priorities to achieve department goals and KPIs
  • Experience in working operationally with multiple agencies to develop and implement emergency response plans

Responsibilities For Senior Director, Global Network Operations Resume

  • Experience leading a network operations team in a dynamic, transformational environment
  • Proven track record of driving change and transformation in network operations processes, tools and technologies
  • Experience in network operations strategic planning
  • Experience supporting automation related activities in an IT environment
  • At least 4 months experience working within the telecommunications environment
  • Basic experience configuring network switches
  • Experience using incident ticket management systems
  • Experience working in a process oriented organization
  • Experience troubleshooting Personal Computers

Responsibilities For Network Operations Team Lead Resume

  • Experience working with configuration management software
  • Relevant experience in IT Network Engineering and Operations
  • Cripting experience in at least one of: Bash, Python, PHP
  • Enior or Director level experience managing an Operations team or manager of multiple managers, preferably within an Agile environment
  • Experience providing IT support in a corporate environment

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