Mortgage Officer Resume Sample
Dashawn Koch
166 Graham Junctions,
San Francisco,
CA
+1 (555) 686 6251
Work Experience
Mortgage Specialist Officer
02/2017
-
PRESENT
Dallas, TX
- Two years of experience as a Mortgage Closing Officer or demonstrated equivalent experience
- TRID closing experience
- Partners with the Director of Communications and Training Department, to develop training and required continuing education programs as it relates to specific laws and regulations
- Partners with the Marketing Department to review brochures, market letters, statement stuffers, advertising and sales literature to ensure compliance
- Experience in a mortgage or credit payments function
- Initiate regions’ participation in civic, professional, business, community affairs, associations and groups to solicit and develop new business, promoting BB&T’s positive image in the community
- Promote BB&T’s Integrated Relationship Management (IRM) strategy within the region to enhance the Banks’ cross-sell efforts to multicultural mortgage clients and prospects
- Acts as the compliance contact for projects and product development
- Application and receipt of Investor funds are distributed in accordance with Bank’s contractual agreements
Residential Mortgage Compliance Officer
08/2012
-
09/2016
Detroit, MI
- Excellent Analytical, Communication, Problem Solving and Independent Thinking skills are required
- Work in a changing environment with a high sense of accuracy and attention to detail is required
- Reviewing all conditions for files including but not limited to: Income Documentation, Down Payment, Titles, Credit Bureaus, NOA’s, Company Documentation, Condominium Documentation, Bank Statements
- Accountability for Fraud detection and a satisfactory inspectionudit with limited major and repeat findings identified
- Complete ownership of the business targets for the balance sheet attrition on account of part and full prepayment, to be within the business plan for the year, with constant engagement with regions to contain run offs
- Understanding the reason of their request – as regrettable to bank or non – regrettable to bank, as per the laid down guidelines
- Extending end to end resolution to their concerns or service issues through continuous follow up, basis the identified reason of foreclosure and in close consultation with business seniors
- Through diligent engagement with clients, ensuring that 85% retention rate is achieved on the allocated loan balances for regrettable attrition (basis criteria defined by the Business from time to time)
Mortgage Officer
03/2010
-
06/2012
Los Angeles, CA
- Ensuring that 50% retention rate is achieved out of the overall allocated loan balances, assigned to the officer each month
- Actively monitoring the CIBIL watch program MIS, for our clients approaching competition and proactively engaging with the allocated set of clients for retention efforts and exploring fresh loan possibilities
- Ensuring that the potential revenue loss originating from the loan repricing initiated stays within the threshold and business plan
- Ensuring fresh business generation by pitching for fresh loan / enhancement opportunities and ensuring fulfillment through the Mortgage Sales team
- Identifying process development opportunities from a client experience and customer satisfaction view point
- Initiate measures to plug in the gaps to ensure best in class service experience for the clients
- Ensuring that every allocated client is called within 48 hours of query being received through various access channels and query is resolved satisfactorily, with complete close looping
- Ensuring that all follow up call backs for the day happen as per the promised timelines
Education
Kaplan University - Council Bluffs Campus
2006 - 2010
Bachelor's Degree in Business
Professional Skills
- Excellent client handling and convincing skills
- Strong networking skills to facilitate prompt query resolutions through various departments and levels
- Updating first check of Title Deeds and completing security files
- Ensuring that SLS discrepancies, if any, are resolved within 24 hours of the same being highlighted
- Preparing and regularly reviewing annual goals and career development plan with your manager
- Acting as a liaison between customers and lawyers for any redemptions or lump sum reductions
- Ensuring that there are Nil escalations on account of delay of issuance of closure letter or other account related transactions
How to write Mortgage Officer Resume
Mortgage Officer role is responsible for reporting, security, training, credit, finance, research, lending, marketing, advertising, mortgage.
To write great resume for mortgage officer job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Mortgage Officer Resume
The section contact information is important in your mortgage officer resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Mortgage Officer Resume
The section work experience is an essential part of your mortgage officer resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous mortgage officer responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular mortgage officer position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Mortgage Officer resume experience can include:
- Strong Sales mentality, with superior negotiation and conflict management skills
- Delivering an excellent customer experience acting as the first point of contact for clients
- Ales experience in the financial services industry, or a combination of sales, mortgage administration, and/or customer service experience
- At least two years of experience in customer service
- Ensuring all complaints are promptly resolved, ensuring data is kept up to date and risks are mitigated where possible
- Timely close looping with clients on account of service query responses or closure process or any re pricing related query
Education on a Mortgage Officer Resume
Make sure to make education a priority on your mortgage officer resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your mortgage officer experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Mortgage Officer Resume
When listing skills on your mortgage officer resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical mortgage officer skills:
- Ensuring daily and monthly submission of reports with respect to status of each allocated case
- Working out best resolutions for each client query in consultation with the Mortgage Retention Manager
- Making decisions guided by common sense and sound business judgement
- Promoting cooperation and commitment within the CWB Financial Group
- Drafting clear and concise reports of the results of monitoring projects and communicating same to Senior Compliance Management
- Thorough knowledge of regulatory compliance related to Privacy, anti-Money Laundering/Anti-Terrorist Financing, Know your Customer (KYC) requirement
List of Typical Skills For a Mortgage Officer Resume
1
Skills For Residential Mortgage Compliance Officer Resume
- Providing credible advice, challenge and oversight to the line of business as it pertains to regulatory compliance
- Fully engaging with and supporting all customer service quality initiatives to establish and embed exceptional customer service
- Intermediate understanding of all policies and procedures pertaining to mortgage administration
- Identify and refer mortgage refinance opportunities within existing Optimum Mortgage client base
- Independently engage with the high net worth premium segment clients
2
Skills For Mortgage Retention Officer Resume
- Provide support and cover for our Mortgage Manager
- Acquire mortgage clients through focusing on new clients to RBC, asking for business from external referral sources (eg. Realtors), satisfied clients, and servicing referrals from RBC partners/satisfied clients. Exercise due diligence to ensure “external partners” meet RBC, industry and legal standards
- Partner effectively with internal partners such as Business Banking and Financial Planning to “grow the business” through increased COI development and reciprocal referrals to internal partners
- Analyzing and implementing changes and enhancements to the assigned programs based on new & changed regulations, guidance, enforcement actions and industry trends
- Advising the line of business on options relating to remediating regulatory compliance issues identified through self-assessments, compliance monitoring, Compliance Assurance testing, Internal Audits and regulatory examinations
3
Skills For Mortgage Operations Compliance Officer Resume
- Staying current of the regulatory environment and expectations through discussions with peers, seminars, webinars, roundtables, law firms, bankers associations, etc.; and
- Strong experience analyzing issues and formulating effective corrective action plans
- CRCM certification is desired
- Graduate in any discipline form any recognized university
- The ability to use your initiative and adapt to new situations, as well as to work as both part of a team and on your own
- The ability to use your initiative and adapt to new situations
4
Skills For Mortgage & Consumer Loan Servicing Officer Resume
- The ability to work as both part of a team and on your own
- Use Microsoft Excel and other Microsoft Office products
- Review all conditions for files including but not limited to: Income Documentation, Down Payment, Titles, Credit Bureaus, Notice of Assessments, Company Documentation, Condominium Documentation, Bank Statements
- Accountable for Fraud detection and have satisfactory inspectionudit reviews with limited major and repeat findings identified and reported
- Mortgage Product Certification
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