Mortgage Loan Processor Resume Sample

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Petra Johnson
932 Domenic Ridge,  San Francisco, CA
+1 (555) 956 8473

Work Experience

Senior Mortgage Loan Processor
05/2016 - PRESENT
Boston, MA
  • Maintains knowledge of bank’s residential loan policy and credit granting standards
  • Communicates with customers, MB's and authorized employees to satisfy loan conditions as well as the status of the loan application
  • Help back up the Mortgage Department’s incoming phone calls
  • Supervise staff and ensure goals and service level agreements are met
  • Obtains and verifies all data and supporting documentation regarding a customer’s income, assets and liabilities
  • Handles customer calls as needed and follows through to obtain any missing information supporting the customer’s application
  • Collects and records accurate information in the appropriate fields of Encompass
  • Complies with Banks Policies and Procedures, as well as regulatory compliance
  • Keeps abreast of industry regulations and changes
Mortgage Loan Processor
07/2010 - 03/2016
Detroit, MI
  • Reviews loans for compliance within RESPA, TIL, HMDA, Reg. B, and other mortgage related regulations. Prepares proper disclosures as required by regulations
  • Performs an analysis and complete appraisal review, along with completing checklist, on all mortgage and consumer loan appraisals
  • Directly communicates with loan officer(s), customer(s), and underwriter(s) in order to obtain initial and missing documentation required to qualify for the loan, including but not limited to income and asset information, credit authorization, trust agreements, purchase agreements, construction documents, etc
  • Maintains high level of customer service while managing each applicant’s expectations
  • Documents all communication related to the loan in the conversation log
  • Manages pipeline by reports within allotted turn-around times
  • Maintains awareness, understanding, and compliance with the bank’s internal policies and procedures
  • Provides assistance in response to regulatory and internal/external audit requests
  • Assists in training new loan processors and other processing personnel
Mortgage Loan Processor Assistant
10/2005 - 05/2010
Philadelphia, PA
  • Verify loan documents including income, assets, credit, appraisal and title insurance
  • Verifying application for final submission to underwriting
  • Submits loans through DU and orders and follows up on any outside services such as credit reports, title
  • Detailed knowledge of FHA, VA, Conventional, USDA
  • Network and interact with others to build internal relationships to foster team environment
  • Responsible for obtaining and assembling complete loan packages in proper order for underwriting. Completes required loan checklists. Verifies all required documentation in the file (pre-underwrite)
  • Responsible for ordering third party documentation including, but not limited to, property survey, flood certificate, title commitment, employment verification, and payoff information. Verifies vendor orders are complete and invoices received, and all are in the applicant’s file
  • Performs a thorough review and analysis of borrower’s credit, employment, income and assets as required by the particular program before submitting the file to the underwriter. Responsible for submitting a completely documented loan file to the underwriter which is ready for approval or denial
  • Responsible for making any necessary corrections to loan origination system


National American University - Rio Rancho Campus
2000 - 2004
School's Degree in Accounting

Professional Skills

  • Attention to detail is critical, as are strong communication and organizational skills. Solid mathematical and analytical skills are also necessary
  • Demonstrated strong problem solving and member service skills
  • Demonstrates strong math and analytical skills
  • Good interpersonal skills, and oral and written communication skills
  • Excellent writing, typing and verbal communication skills
  • Excellent problem-solving and time-management skills
  • Excellent written and verbal communication skills including professional grammar and demeanor

How to write Mortgage Loan Processor Resume

Mortgage Loan Processor role is responsible for organizational, mortgage, credit, microsoft, software, business, etiquette, customer, loan, training.
To write great resume for mortgage loan processor job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Mortgage Loan Processor Resume

The section contact information is important in your mortgage loan processor resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Mortgage Loan Processor Resume

The section work experience is an essential part of your mortgage loan processor resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous mortgage loan processor responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular mortgage loan processor position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Mortgage Loan Processor resume experience can include:

  • Experience in processing relocation loans or similar experience with high-end client types
  • Strong sense of urgency and responsiveness along with the ability to demonstrate professionalism
  • Communicate effectively with all levels of Bank personnel, customers, and outside agencies in both verbalwritten form
  • Experience in accounting or lending
  • Related work experience in residential mortgage lending processing ideally Full Doc loans
  • Mortgage banking processing experience with FHA/VA/FNMA/FHLMC required

Education on a Mortgage Loan Processor Resume

Make sure to make education a priority on your mortgage loan processor resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your mortgage loan processor experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Mortgage Loan Processor Resume

When listing skills on your mortgage loan processor resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical mortgage loan processor skills:

  • Demonstrated strong organizational skills with the ability to prioritize work and meet deadlines
  • Demonstrates ability to work effectively with all levels of professionals including borrowers, attorneys, title companies, appraisers, etc
  • Good learning ability for new knowledge and skills
  • Excellent member service skills are required
  • Work effectively with all levels of professionals including borrowers, attorneys, title companies, appraisers, etc
  • Effectively and efficiently monitors a pipeline while providing communication on loans in process to retail partners

List of Typical Experience For a Mortgage Loan Processor Resume


Experience For Mortgage Loan Processor Resume

  • Underwriting loans prior to submission
  • Demonstrate advanced processing knowledge in FHA, VA and Conventional loans, including appraisal reviews and underwriting guidelines
  • Demonstrate advanced knowledge of Federal and State rules and regulations, including RESPA, TILA, ECOA and HMDA
  • Mortgage Loan Processing experience
  • Solid proficiency processing government and conventional loans
  • Establish rapport with borrowers and deliver excellent customer service
  • Provides effective, consistent, communication to the borrower via email and/or phone
  • Experience in function

Experience For Senior Mortgage Loan Processor Resume

  • Experience in industry
  • Over-the-phone customer service experience
  • Calculate income from paystubs and validate to W-2’s
  • Verifying personal and financial information provided by the loan applicant to the MLO during the application interview
  • Updating the LOS system to record any changes in the loan application status
  • Perform in-depth analysis of files for submission to underwriting and closing departments ensuring the required documentation is received and complete
  • Maintain system data including status and loan events (receipt of stipulations, dates and memos) with anticipation of closing each loan within 30 days
  • Satisfy all suspense items timely relating to processing errors

Experience For Home Mortgage Loan Processor Resume

  • Perform dual control by checking bank's servicing system new loan maintenance reports to confirm data
  • Travels occasionally in order to participate in special assignments, training, and/or travel between offices
  • Learn and maintain knowledge of all conventional and government mortgage and consumer lending regulations such as RESPA, TIL, HMDA, Reg. B, etc
  • Recommends loans not meeting standards be restructured or denied
  • Prepares loan application file for underwriting final approval
  • Take ownership in managing a pipeline with more complex or problem loan files

Experience For Home Equity Mortgage Loan Processor Resume

  • Proactive in checking submitted documentation for accuracy and potential problems
  • Ensures timely processing of all assigned loans to meet department pre-established service level agreement
  • Interprets underwriting results and collects information required to clear contingencies for final approval
  • Communicates with loan officers and/or borrowers to advise of closing contingencies
  • Arranges and coordinates loan closing with attorneys, loan officers and/or borrowers and mortgage loan closer

Experience For Mortgage Loan Processor Assistant Resume

  • Has a basic knowledge of related compliance regulations such as RESPA, Fair Lending, HMDA, etc
  • Responsible for managing rate lock expiration date
  • Participate in all required training sessions to increase knowledge and ensure compliance with all regulatory and investor requirements
  • Provide outstanding customer service and display positive attitude at all times
  • Obtain and verify clearance of any underwriting condition(s)
  • Monitor the overall lending process and identify, resolve and communicate any issue which could impact timely closure of the loan

Experience For Mortgage Loan Processor / Closer Resume

  • Stay current with all federal, state regulations, and policies, including all TRID requirements
  • Maintain a professional attitude and working relationship with internal and external customers
  • Our Loan Processors work closely with the borrower, from contract to close, with providing prompt, efficient, and friendly service to customers and sales staff
  • Request any additional items needed from Borrower, Realtors, or Attorneys to complete the documentation required for underwriting
  • Develop new business through marketing efforts

Experience For Summer Internship Mortgage Loan Processor Resume

  • Intermediate to Advanced in Microsoft Office Suite including Word, PowerPoint, and Excel
  • Receives and reviews mortgage loan application files, and facilitates their smooth transition through to closing
  • Acts as a liaison among all parties involved throughout the loan process, including Loan Officers, borrowers, Underwriters, and Closers
  • Responsible for loan submissions to underwriting
  • Role involves providing back-office support for all three Mortgage Origination sites
  • Be proficient with the staples of processing
  • Review the mortgage loan application file and assist with input and updating of information in LOS

Experience For Mortgage Loan Processor / Analyst Resume

  • Familiar with navigating through the FHA Connection and VA Portal
  • Proficient with analyzing tax returns
  • Manage internal and external expectations on timelines, costs and processing
  • Assist with training new employees in the department
  • Follow up with borrowers and third party to ensure timely closing of loans
  • Understand TCF’s Policy and Procedure to ensure that all underwriting of non-originated files is in compliance
  • Verify loan is complete with a checklist and accompanying disclosures, documents, needs list, anticipated or confirmed program/investor, and etc
  • Normally Initial Week of Training in our corporate office in New Jersey

Experience For Junior Mortgage Loan Processor Resume

  • Ensure data integrity to confirm accuracy of automated underwriting findings to the file
  • Communicate with the appropriate parties regarding additional conditions of the loan
  • Review and prepare loans and documentation following company policies, procedures and guidelines
  • Processes payments, loan funding, construction draws and wires
  • Update system to note funding activities, interest rates, insurance, official documentation and titles
  • Reviews documentation for declined loans, completes required documentation and provides mailing to customer about declined loan

Experience For Cres Senior Mortgage Loan Processor Resume

  • Works directly with customer advocate to provide clear direction what is needed from the borrower
  • Works directly with 3rd parties to obtain: payoffs, homeowner’s insurance, etc
  • Works directly with 3rd parties to obtain: payoffs, homeowners insurance, etc
  • Thorough review and evaluation of all documentation related to loan file and ensure compliance with Bank policy
  • Provides and maintains exceptional customer service to internal and external customers
  • Strong communication with Branch Managers throughout the entire loan process. disclosures, required client documentation, credit decision, document preparation, settlement and shipment of loan file to vault in a timely manner
  • Following up on outstanding documents requested but not yet received from third party sources. Providing timely reminders to loan applicants who have not yet submitted required information

List of Typical Skills For a Mortgage Loan Processor Resume


Skills For Mortgage Loan Processor Resume

  • Communicate effectively, both orally and in writing, and provide excellent customer service in person and on the phone
  • Six or more months of mortgage banking processing experience with FHA/VA/FNMA/FHLMC required
  • Mortgage banking processing experience with FHA/VA/FNMA/FHLMC
  • Demonstrate working knowledge of Federal and State rules and regulations, including RESPA, TILA, ECOA and HMDA
  • Demonstrates thorough understanding of FNMA, FHLMC, VA, FHA & USDA guidelines
  • Demonstrates knowledge of RESPA guidelines and consumer lending regulations
  • 2 years of mortgage loan processing experience
  • Real Estate Lending experience
  • Mortgage processing and financial institution experience

Skills For Senior Mortgage Loan Processor Resume

  • Experience working as a Mortgage Loan Processor
  • Mortgage processing experience
  • Validate the documents received for each file, verifying the accuracy and completeness of each document
  • Solid understanding of loan program guidelines as well as regulatory requirements
  • Proficient in time management, organization, planning, and prioritization
  • Review documents to ensure validity, substantiate income or cash levels and mitigate the potential for unnecessary loss

Skills For Home Mortgage Loan Processor Resume

  • Review documents to ensure validity, substantiate income or cash levels and mitigate the potential for loss
  • One or more years’ experience working with Desktop Underwriter
  • Mortgage Processing experience
  • 3+ yrs Mortgage Processing experience
  • Retail/wholesale residential processing experience
  • Mortgage loan processing experience
  • Experience in conventional, HUD, FHA/VA mortgage loan processing

Skills For Home Equity Mortgage Loan Processor Resume

  • Incumbents at this level would typically have up to 2 years of loan processing experience
  • Business or military experience
  • Consumer or mortgage specific product knowledge of a large bank lending guidelines or Fannie Mae or Freddie Max experience
  • Pipeline management experience
  • Developing relationships, retaining existing customers, develop relationships with real estate professionals and other resources in the market
  • Answering client questions and assisting the client in choosing the mortgage type and mortgage terms appropriate to the financial information gathered
  • Working knowledge of FNMA, FHLMC, FHA and VA underwriting guidelines
  • Keeping up with current regulation changes as well as constant updates to underwriting guidelines

Skills For Mortgage Loan Processor Assistant Resume

  • Reconciling and paying vendor invoices
  • Ordering appraisals, credit reports, title work, all verification activities, as well as flood certifications
  • Resolving escalated problem tickets
  • Completing ad hoc service requests
  • Completing file assignments
  • Entering initial data
  • Working knowledge of ordering appraisals, flood certifications, verifications, title work and
  • Preparing preliminary documents
  • Coordinates with Originations and Credit teams throughout the on-boarding, underwriting and closing processes

Skills For Mortgage Loan Processor / Closer Resume

  • Provides back office customer service support to internal and external customers. Performs functions using a variety of banking and lending system applications
  • Assists closing, secondary market, and loan servicing to obtain and clear outstanding suspense items from investors
  • Responsible for ordering Homeowner’s and Flood Insurance when applicable and reviewing for sufficient coverage amount
  • Basic understanding of Mortgage Loan Processing
  • This job function requires keeping up on current regulation changes as well as constant updates to underwriting guidelines
  • Knowledge of reading tax returns and calculating income for self-employed borrowers
  • Data entry of loan applications to bank’s processing system and submission to automated underwriting system

Skills For Summer Internship Mortgage Loan Processor Resume

  • Data entry of loan applications to bank’s processing system and submission to automated underwriting findings
  • Resolve problems and questions with underwriting department and secondary marketing department
  • Prepare closing request with closing department
  • Responsible for ordering the following 3rd party verifications/documentation; Credit Supplements, written and verbal VOE’s, HOA Certifications, and etc
  • Responsible for the monitoring and maintenance of multiple reports related to consumer lending
  • Process all documents to FFB secondary market and/or investor guidelines, and evaluate and cure all underwriting conditions based upon underwriting approval
  • Be able to manage a pipeline of loans including to meet closing deadlines
  • Review lock-in agreements to insure closing and funding occurs within lock period

Skills For Mortgage Loan Processor / Analyst Resume

  • Assist in training of Mortgage Bankers, Mortgage Processing Specialists or any other mortgage department staff
  • Enjoy working in a fast paced environment and being a team player
  • Responsible for closing the loan, which involves setting interest rates and repayment terms
  • Updates information in the Loan Operating System (LOS) and resubmits the loan through the appropriate Automated Underwriting System (AUS) as needed
  • Assists with organizing and scheduling loan closings and delivers the settlement instructions and loan file to the Loan Closer
  • Communicate with appropriate parties, including third party services, mortgage loan officers and borrowers, to satisfy underwriting conditions
  • Knowledge of automated underwriting and agency guidelines including but not limited to FNMA, FHA, VA and USDA
  • Thorough understanding of FNMA, FHLMC, VA, FHA & USDA guidelines
  • Knowledge of RESPA guidelines and consumer lending regulations

Skills For Junior Mortgage Loan Processor Resume

  • Follow up with borrowers and third parties to ensure timely closing of loans, without delay
  • Performs the role’s essential functions successfully using required systems and processes
  • 18 month incumbency period beginning on the start date
  • PC and internet proficiency - loan origination software, imaging, Desk Top Underwriter, and Loan Prospector, UNIFI Loan Origination system recommended
  • The ability to excel in a fast-paced, multi-tasking environment
  • Current Mortgage Loan Processing knowledge and background required
  • Work extensive hours during high volume
  • Proficient knowledge of lending processes, loan principles, loan systems
  • Pre-underwrite and prepare the loan for Underwriting

Skills For Cres Senior Mortgage Loan Processor Resume

  • Bilingual ( Spanish Speaking )
  • Loan Processors are required to complete an essential, comprehensive prerequisite training program
  • Perform pipeline tasks necessary to clear loan conditions, and preview all conditions that are submitted to NPF by clients that are pending UW review
  • Ensures all loan documentation, closing conditions, and requirements have been met
  • Process new mortgage loan applications; input new loan data into loan software programs and investor automated underwriting systems
  • Prepare closing packages
  • Two years of recent mortgage loan processing or sales
  • Responsible for ensuring all loan documentation is complete, accurate, verified, and complies with product requirements & company policy

List of Typical Responsibilities For a Mortgage Loan Processor Resume


Responsibilities For Mortgage Loan Processor Resume

  • Gathers, analyzes and processes necessary documentation from applicant(s), credit bureaus, employers, and various creditors to verify financial information and credit standings
  • Proven strong verbal and written communication skills and phone etiquette
  • Mortgage Processing experience
  • Demonstrate processing knowledge in FHA, VA and Conventional loans
  • Previous experience in Episys and/or Mortgagebot
  • Mortgage industry experience

Responsibilities For Senior Mortgage Loan Processor Resume

  • Proficiency in both Chinese and English, with good knowledge of PC application software
  • Assist with obtaining any necessary closing conditions and coordinating the loan closing
  • Prepares and submits the loan to underwriting by gathering supporting documentation and verifying information on the original application
  • Responsible for keeping the member informed of the status of their loan and maintaining contact with both internal and external vendors during the loan process
  • Maintain compliance wit lending regulations and bank policies
  • Consults with supervision on pricing of first mortgages, to insure loan is within desired price range
  • Processes loans in a timely and efficient manner to insure closing is on time

Responsibilities For Home Mortgage Loan Processor Resume

  • Process the documents received for each file, verifying the accuracy and completeness of each document
  • Monitors and reports on the status of team’s pipelines and turn-around times for loan processing
  • Designs and delivers operational training to Mortgage department personnel, at hire and as needed due to process and workflow updates
  • Provides guidance and support to Loan Processors and provides process oversight to ensure the accurate processing of loans
  • Prepares loan for Initial Closing Disclosure issuance
  • Team player with great attitude and friendly personality
  • Update information from bank statements, paystubs, appraisal to bank’s origination system
  • Register loans on the origination system and maintain system accuracy
  • Issue proper disclosures as required by federal regulatory compliance RESPA

Responsibilities For Home Equity Mortgage Loan Processor Resume

  • Ensures loans are processed and tracked in accordance with HMDA guidelines
  • Sends Statement of Credit Denial (adverse action notice), if applicable
  • Review rate locks for accuracy
  • Reviews Home Owners Policies for proper coverage and mortgage/loss payee
  • Obtain and review documents for acceptability against loan conditions
  • With the loan officer, coordinate with buyers, sellers, title companies, escrow agents, surveyors and real estate agents to obtain additional documentation if needed
  • Prepares real estate loan packages for settlement

Responsibilities For Mortgage Loan Processor Assistant Resume

  • Coordinates the disbursement of funds
  • Responsible for preparing Certificates of Satisfaction to send to Clerk of Courts to release deeds on all real estate loans to include mailing original to member
  • Assists with ensuring proper completion of required HMDA data
  • Work with loan applicants(s) to gather specific information relative to credit, employment, and financial history to obtain a loan approval
  • Reviews and assemble accurate loan information in a timely manner to obtain applicable local approvals
  • Additional responsibilities - LAPP (VA Appraisals), 4506 Transcript Requests, Field Reviews

Responsibilities For Mortgage Loan Processor / Closer Resume

  • 1) Close Every Loan on Time
  • Review and analyze credit documentation; compile information and update credit as needed to comply with investor approval requirements; pre-qualify borrowers to specific loan products; prepare loans for underwriting
  • Close Every Loan on Time
  • Able to close 15 to 20 files per month
  • Maintaining current knowledge of mortgage industry guidelines Responsible for entering loan information on applicable software, monitoring status of necessary documentation throughout loan process as well as maintenance of mortgage files to ensure proper documentation
  • Ensure compliance with all regulation/guidelines

Responsibilities For Summer Internship Mortgage Loan Processor Resume

  • Differentiate between the different mortgage products and the forms required for each type of product
  • Maintenance of current policies and procedures
  • Account and customer management
  • In-Depth knowledge of mortgage lending guidelines and regulations (RESPA, Reg B, HMDA,FHA, VA Conventional, FHLMC, FNMA, Bond, Native American, Rural Development and others as offered)
  • In-Depth knowledge of mortgage loan underwriting criteria
  • In-Depth knowledge of Compliance guidelines
  • Review all data on the URLA 1003 application and process Credit Package, Income, Asset, Title and purchase contract documentation to verify accuracy (I.e. paper trail large deposit, LOE, borrower conditions etc.) Update Encompass 1003 to match data received from borrower
  • Perform income calculations for borrowers based off of income docs received, paystubs, W-2’s, tax returns and VOE’s. Update 1003 with Income, Assets and all other documentation received. Processor to place income calculation worksheet in e-folder
  • Communicate with loan officers, real estate agents, closing agents and underwriters throughout the loan process

Responsibilities For Mortgage Loan Processor / Analyst Resume

  • Make customer service calls, as needed on 3rd party services and borrower related items
  • Request, pursue and review loan documents from clients and third parties
  • Enter, maintain and update account records in loan origination system
  • Anticipate client needs to ensure overall client satisfaction
  • Meet personal and team production expectations
  • Computer and software literate with ability to adapt quickly to new technology
  • Proactive and adaptable to change

Responsibilities For Junior Mortgage Loan Processor Resume

  • High energy, positive attitude and ability to excel in a fast-paced environment
  • Evaluate title commitments, sales contracts, credit reports, calculate income including self employed borrowers, asset verifications, collateral reviews and all other information pertinent to meet the necessary guidelines to conform to secondary market guidelines
  • Apply all agency guidelines, aggregator requirements and federal regulations to ensure loan quality
  • Conducts loan interviews and obtains previous credit history of member, as well as other pertinent data that could be used for present and future loan evaluations
  • Determines collateral values and member’s desired payment plan
  • Processes applications of a complex nature. Consults with supervision on loans that are considered a risk in accordance with loan guidelines
  • Discusses loan alternatives, credit criteria, interest rates, and loan documentation

Responsibilities For Cres Senior Mortgage Loan Processor Resume

  • Works with loan officers on second mortgages, and third-party mortgage processors, realtors and members on first mortgages
  • Assist customers as required
  • Analyze title reports to determine issues and any present or potential risk
  • Order reports and certifications
  • Update loan system software when needed to support loan products and compliance issues
  • Prepares loan documentation and credit files

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