Merchandise Operations Resume Sample

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Kamren Bergnaum
54919 Bella Prairie,  Dallas, TX
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Work Experience

Merchandise Operations Specialist
02/2018 - PRESENT
San Francisco, CA
  • Major in Business, Logistics or Finance
  • Currently enrolled in college or university
  • GPA of a 3.0 or above
  • Business Process Development and Enhancement
  • Basic understanding of SQL and relational databases
  • Experience with Replenishment Systems and CMS Core Merchandising Systems
  • Experience with Oracle Merchandise Financial Planning (MFP), or other financial planning tools
  • Knowledge of general replenishment and merchandising systems
Merchandise Operations Analyst
08/2013 - 12/2017
Phoenix, AZ
  • Participation in preseason transfer meetings recommending allocation strategies that maximize profitability
  • Serve as the CE Promo super user and advise of the best way to execute desired promo in Outlet stores
  • Coordinate with Planning & Allocation, Marketing and Store Partners to communicate the execution in stores
  • St level support for Troubleshooting promo/deal issues
  • Reporting & program measurement including weekly selling analysis/recaps, etc
  • Provides insight on consignment business through cross-functional communication and presentations
  • Coordinates and socializes consignment processes with all pertinent team members
  • Compiles, prioritizes, and works with vendor partners to address all store requests for consignment product and/or signage
Merchandise Operations Intern
03/2010 - 02/2013
Detroit, MI
  • Familiar with P&L reporting and metrics-based reports
  • Understanding of merchandise planning and replenishment, merchandising, business, and supply chain processes
  • Experiece with financial planning applications and/or processes
  • Strong interpersonal and communication skills; ability to present information and interact effectively across all levels of the organization; ability to cultivate relationships across functions to achieve business objectives and drive strategic change
  • Experience in retail or logistics
  • Coordination and execution of Outlet deals
  • Tracking, analyzing and allocation of clearance markdowns
  • Creating and communicating markdown events and exit codes


Argosy University - Seattle Campus
2006 - 2010
Bachelor's Degree in Business

Professional Skills

  • Good interpersonal skills, problem solving skills
  • Discreet, professional and well-spoken with excellent communication skills
  • Professional and well-spoken with excellent communication skills
  • Strong verbal and written communication skills both formal and informal
  • Strong organizational skills and ability to manage multiple tasks/projects
  • Work in a fast paced, ever changing environment, prioritizing work effectively
  • Proven experience of managing a team ideally within a luxury retail environment

How to write Merchandise Operations Resume

Merchandise Operations role is responsible for excel, integration, retail, finance, training, database, procurement, architecture, reporting, manufacturing.
To write great resume for merchandise operations job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Merchandise Operations Resume

The section contact information is important in your merchandise operations resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Merchandise Operations Resume

The section work experience is an essential part of your merchandise operations resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous merchandise operations responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular merchandise operations position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Merchandise Operations resume experience can include:

  • Professional communication skills and strong business acumen
  • Offer additional merchandise to go with their selection to enrich guests’ shopping experience and Inventory controlling
  • Experience of operating in a Continuous Improvement environment
  • Prioritise deliveries and workload to be in line with department and business strategy, based on seasonality, commerciality and other Upload needs
  • Significant commercial experience gained in a strategy or programme office environment
  • Six sigma experience would be highly beneficial

Education on a Merchandise Operations Resume

Make sure to make education a priority on your merchandise operations resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your merchandise operations experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Merchandise Operations Resume

When listing skills on your merchandise operations resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical merchandise operations skills:

  • Great written and verbal communication skills; ability to form business relationships
  • Effectively communicate and translate results into business insights and actions
  • Experience and/or interest in supply chain by working with Warehouse, Trade and Transport, Merchandising and Buying departments
  • Experience, working in merchandising, planning or product roles in wholesale/retail business
  • Experience in merchandising, buying, and/or inventory management
  • Excellent time keeping and ability to meet stringent deadlines

List of Typical Experience For a Merchandise Operations Resume


Experience For Merchandise Operations Analyst Resume

  • Microsoft Office Skills required (Excel, Outlook, PowerPoint, and Word)
  • Partner with IOM teams to document, consolidate and standardize Sales and Inventory Reporting
  • Support system activities including, but not limited to, end user support, data validation and reconciliation
  • Download and validate UPC codes; systemically link UPC to DSW style
  • Analyzing Operational business processes to identify growth or strategic opportunities
  • Identifies learning needs and works with peers, manager and Merchant Development to /develop new training and learning opportunities for Associates
  • Review monthly plans, production capacity, scheduling, delivery deadlines, and backorders with the Rod Shop Manufacturing team on a weekly basis
  • ARC contact for special projects (ticketing, re packing, etc.)
  • Responsible for Vendor Production Imaging submissions to Retouching Team

Experience For Merchandise Operations Coordinator Resume

  • Provide variance and root cause driver analysis to support decision-making and analysis to support the goals of the merchandising teams
  • Lead user acceptance testing during implementation of system enhancements and implementation of new systems and/or system capabilities
  • Lead system enhancement process to support forecasting and annual planning processes
  • Execute price changes and reporting related to pricing
  • Responsible for all Merchant Coordinator level responsibilities including Sample Management process and PO entry
  • Completion of initial breakdown requests for allocation; updating SharePoint with Sell Offs/RTV’s

Experience For Merchandise Operations Specialist Resume

  • Works in TCS to add in offers and confirming
  • Print and Distribute Trending Reports on weekly basis
  • Ad hoc project help (merchant and MM) : Follow up, Form creation, Generating reports as needed, presentation help as needed
  • Support and drive cross functional process reviews to drive leverage and discipline in the Merchandising business process
  • Assists with any additional tasks related to vendor and merchandising communications
  • Provide thorough communication and record keeping through lifecycle of purchase order
  • Communicate product labeling requirements
  • Create and maintain process documentation & training materials for Merchandise Operations team; act as mentor and trainer for new Merch Ops Specialists

Experience For Merchandise Operations Manager Resume

  • Address quality issues leveraging Profitect analysis and store feedback
  • Participate in testing related to system enhancements
  • Basic understanding of retail metrics
  • Update the merchandise flow training guides
  • Execute weekly merchandise flow reporting
  • Coordinate record updates and communication to vendors regarding work order updates
  • Item/Purchase Order communication, maintenance, and support for the merchants, sourcing, overseas, customs compliance, etc
  • As part of the internal hiring process, participate in new hire selection

Experience For Merchandise Operations Strategist Resume

  • High level of proficiency in Outlook and Excel
  • Familiarity with PLM and SAP desired but not required
  • Reviews the copy in Catazine
  • Review and Communicate on Late Delivery Report and International Ocean Status Report weekly
  • Liaison for vendor and partner communications for vendor set up
  • Point person for all Specialty marketing requests; Liaison with marketing team to ensure clear communication/prioritizing of jobs, Vendor communication to get die lines/time lines, etc
  • Catalog liason for Speciality /RTW area: Faciliate process :Ensure catalog form updated in timely manner; Sales numbers pulled: etc
  • DC/Greencastle communications – manage as needed for locked items; etc

Experience For Store Merchandise Operations Specialist Resume

  • Liaison with compliance on resolving issues (paperwork missing, expediting testing, facilitating vendor communication as needed, Failed test results—reviewing with compliance team)
  • Foster a culture of continuous improvement for Merchandising leading to increasing execution standards, best practice adoption and efficient leverage of common process tasks
  • Continually evaluate cross functional processes and collaborate with internal teams to identify alignment opportunities across Merchandising, Planning and Allocation, Global Sourcing, Distribution & Logistics and Store Operations
  • Build and refine sample processes to support sample delivery, marketing support and all product turn in activities
  • Drive agenda of superior operational execution through proactive communication and process development

Experience For Manager of Merchandise Operations, Analytics Resume

  • Evaluate and identify areas of opportunity and gaps in procedures and make changes were necessary
  • Lead and influence peers and cross functional partners to gain alignment
  • Customer focused with the ability to navigate obstacles to get things done
  • Partner with IOM teams to fill needs for data, reporting, analytics and insights relating to Inventory availability and disposition, sales, profit, in stocks, advertising, replenishment, and other key merchandising drivers
  • Partner with Merchandising Systems Business Analyst and IT to translate business requirements into technical requirements for implementation of reporting and ad-hoc analysis tools
  • Reporting, Analysis, Scorecard and Presentation Development
  • Produce daily/weekly and monthly/quarterly reporting packages for senior leadership

Experience For Merchandise Operations Intern Resume

  • System Data Testing and Project Management
  • Develop relationships with Merchant and Inventory Teams through active involvement in business decisions
  • Partner with leadership to prepare various projects, reports, analysis, presentations, and scorecards
  • Partner with the business team members to develop performance management activities
  • Partner with business team members to both develop and conduct user training for the use of Business Intelligence systems, financial concepts and performance metrics
  • Develop business requirements for “Best in Class” balanced reporting and ad-hoc analysis tools, which include metrics and drivers used to understand business results and meet both financial and business commitments as defined by leadership
  • Lead small to medium cross-functional and cross-departmental projects with medium complexity and cross-system impacts
  • Participate in development and implementation of Data Governance processes

Experience For Merchandise Operations Assistant Resume

  • Identify and establish metrics and drivers to help leaders understand business results and meet both financial and business commitments
  • Operate as a liaison between internal buying teams and external vendor partners regarding the execution and communication of purchase order creation & maintenances
  • Order management in complex, high volume areas of the business
  • Support Merch Ops Specialists & Supervisors to resolve purchase order related issues
  • Partner with cross-functional teams (Distribution Center, Traffic Department, Planning, Vendors, IT, and Buying) to provide research and resolution when issues arise
  • Assist with vendor and UPC code set-up
  • Maintain DSW Vendor Compliance Website
  • Offer recommendations and solutions for identified opportunities within business process; support team through operational change
  • Support consignment businesses, analyze performance and make recommendations on product

Experience For Senior Merchandise Operations Specialist Resume

  • Maintain data integrity and ensure SOX compliance
  • Resolve issues that prevent PO processing and receipt through research & partnership with cross-functional teams (Distribution Center, Traffic Department, Planning, Vendors, IT, and Buying)
  • Offer recommendations and solutions for opportunities within business process
  • Maintain and update Merchandise Flow SOP
  • Data retrieval and compilation of facility and maintenance work performed in stores
  • Maintain database updates and verify accuracy on work performed
  • Merchant contact for Item/PO related questions , vendor setup and to provide general support and assistance

List of Typical Skills For a Merchandise Operations Resume


Skills For Merchandise Operations Analyst Resume

  • Experience and/or interest in supply chain by working with Warehouse, Trade and Transport and Accounts Payable department
  • Experience and/or interest in supply chain by working with Warehouse, Trade and Transport and Accounts Payable departments
  • Previous Merchandising experience or equivalent
  • Reach out to brands regarding delivery of goods
  • Significant commercial experience in ecommerce supply chain management
  • Identify problems, demonstrate use of initiative and suggest appropriate solutions

Skills For Merchandise Operations Coordinator Resume

  • Numerate with strong computer literacy, excel knowledge essential
  • Organized with an excellent eye for detail
  • Experience in an analytical or systems support role
  • Work independently, balance multiple priorities at once and meet tight deadlines
  • Ensure timely processing of SKU requests and meeting SLA expectations
  • A brand ambassador, encouraging the Orvis Purpose, Personality, Guiding Beliefs, and Culture

Skills For Merchandise Operations Specialist Resume

  • Develops strategic consignment reporting in Excel, Business Objects, and other data mining systems
  • Reach out to brands regarding discrepancies (short shipment, over shipped, incorrect item, etc.)
  • Reach out to brands regarding GTIN codes
  • Analyzes data from both internal and external sources to make recommendations focused on maximizing opportunities and risk management
  • Process driven with great attention to detail
  • Exceptionally organized, methodical and efficient

Skills For Merchandise Operations Manager Resume

  • Proactive and able to show initiative/ideas to constantly improve THE OUTNET business
  • Pro-active and able to work to stringent deadlines
  • Team player – builds relationships with other internal and external teams and functions for personal and business development
  • Proficient in Microsoft Office, Google platform
  • Results oriented, efficient, and detail oriented
  • Proactive identification of data issues and proposal of solutions
  • Work with PM’s seasonally to provide forecast of domestic production to procurement - Production Manager
  • Manage all aspects of the ILS forecast including upload, error correction and communication to PM’s of brands adidas & Reebok. Ensure latest ILS Drilldown report is download and send final communication to Global forecasting contacts for all brands/divisions and reasons for forecast increase or decrease on a monthly basis

Skills For Merchandise Operations Strategist Resume

  • Participate in bi-monthly ‘Ranging/Planning GTM Market’ calls with RMA IT, HZO Business Support & Global Market Admins to communicate any market specific needs/issues and discuss upcoming system releases
  • Perform ‘article pull’ in RMA system to load all SLD articles into RMA as requested by PM via “SLD Trigger Sheet”. Monitor any issues and work with GDM SLD contacts to ensure all articles are loaded. Communicate back on all articles to PM’s & internal stakeholders
  • Manage all Carry-Forward requests in RMA system as requested by PM’s and approved by Finance department (approval process TBD)
  • Create seasonal Indy Rep Forecasting templates and provide to brand PM’s to complete. Once completed, provide to Sales team to populate forecasts. Once forecasts have been populated, compile all Indy Rep forecasts and send compiled data back to brand PM’s. Re-compile if necessary following second forecast submission after sales meeting
  • Manage seasonal margin plan template update to ensure PM’s have an efficient, easy-to-use template each season. Work with Finance to ensure last exchange rate is used each season. Work with Logistics department to ensure latest Duty & Freight rates are used each season

Skills For Store Merchandise Operations Specialist Resume

  • Proficient in Access and data query tools
  • Complete SKU analysis seasonally and provide guidance on target SKU’s to realize efficiencies
  • Results oriented individual with attention to detail
  • Proficient in Excel and Data Warehouse/Business Objects
  • Develop partnerships and drive collaboration
  • Business casual dress attire
  • Review order confirmations and send comments to brands in a timely manner

Skills For Manager of Merchandise Operations, Analytics Resume

  • Complete any Returns to Brands in a timely manner
  • Notify Customer Care Team of brand issues, delays, updates etc
  • Completes ad-hoc analysis and communicates with field to provide support on store-specific needs
  • Functions as the liaison between internal Merchant partners and external vendor partners to ensure the maximization of sales
  • Uses both logic and available systems to identify data integrity issues and determine solution
  • Manages communication flow, content, and categories of multiple Outlook mailboxes
  • Mentor and manage a global team of Merchandise Operations Coordinators across THE OUTNET, with direct report responsibility including annual reviews and performance management, recruitment, succession planning etc
  • Partner with managers globally to ensure the smooth flow of product through the critical path, in line with events and promotions to meet agreed OTB targets

Skills For Merchandise Operations Intern Resume

  • Work with Senior Merchandise Coordinators to mitigate risk to intake and
  • Represent THE OUTNET as and when required both internally and externally
  • Generate accurate delivery forecasting for the month ahead for your departments open to buy (OTB) tracker. Using your knowledge of vendors and YNAP operational processes, allowing Buying and Operations to plan resources and the commercial calendar
  • Document and report on the delivery status of all purchase orders by managing daily correspondence of assigned vendors, resolving all queries in a timely manner
  • Ideally coming from a background of Retail FP&A or merchandise planning
  • Enter and amend purchase orders in iSeries/Vendor Net and ensure communication of orders to sourcing and vendor
  • Technical aptitude; enjoys working with systems

Skills For Merchandise Operations Assistant Resume

  • Reporting and Analysis
  • Present intake updates and forecasts through weekly and monthly meetings with TON Merch Ops Team
  • Coordinate the creation and communication of purchase orders for a Category Group of business
  • Maintain accuracy of purchase order ship dates, quantities, and item cost
  • Ensure accurate shipping dates of purchase orders by monitoring the sourcing calendar, tracking in Vendor Net, and by communication with the vendors and sourcing
  • Monitor purchase order status using Vendor Net reporting or other spreadsheets, tools
  • Manage timelines for all launches, promotions and other trade events for assigned partner brands

Skills For Senior Merchandise Operations Specialist Resume

  • Maintain accurate cost and price for new items, ongoing and promo, maintain proper product hierarchy attributes, and ensure proper coding of materials including UPC’s Vendor #’s
  • Knowledge of Microsoft Excel, Outlook, SAP, and familiarity with databases desired
  • Work in a team environment but works well independently
  • Addition of SKU’s to sales system
  • Work well alone or as part of team
  • Maintains data health throughout entire SKU lifecycle which includes
  • Plan, schedule and write PO’s for production for the Orvis Rod Shop and Gokey manufacturing facility to ensure continuous, consistent, and predictable work flow for the manufacturing team, while achieving initial fill and inventory productivity goals

List of Typical Responsibilities For a Merchandise Operations Resume


Responsibilities For Merchandise Operations Analyst Resume

  • RMS knowledge base for Supplier, Item, and Purchase Order
  • Collaborate with cross functional partners both within and outside the brand in regards to RMS Item/Purchase Order functionality and performance – Planning, Allocations, DC, IT, Transportation, ECommerce
  • RMS in-house trainer of Supplier, Item, and Purchase Order for new hires and/or refresher courses as required
  • Represent Catherines brand in any Item and/or Purchase Order driven projects or initiatives
  • SOX compliance for Item/ Purchase Order
  • Responsible for day-to-day coordination of workflow, ensuring team operates at the optimum level of effectiveness and efficiency; balance workload to ensure optimum productivity of each Merchandise Assistant (MA)
  • Monitors and tracks progress of initiatives to ensure work is completed on time within the quality standards established by the department

Responsibilities For Merchandise Operations Coordinator Resume

  • Ensures all Purchase Orders are placed on the books weekly within agreed upon timeframes; reported on and tracked for inbound flow to our DC’s as written for or modified
  • Partners with all levels in Merchant organization, primary contact with DMM’s, to ensure day to day operational execution of MA tasks ensuring sufficient coverage for absences
  • Partners with Merchandise Operations management team and Merchant partners to develop and implement new processes and procedures to improve/enhance service delivery
  • Identifies new trends within span of control; anticipates shifts in business needs; to work with peers and manager to proactively adapt operations in support of merchant activities
  • Oversee/monitor analysis of operational activities

Responsibilities For Merchandise Operations Specialist Resume

  • As part of the Talent Management process, identify Associate potential, represent to other Supervisors and Managers for movement within the function and promotion opportunities.
  • Coach and train MA’s on daily management of purchase order creation, vendor relations and internal communication with key stakeholders, including follow through of deliveries of inbound flow to receipt in the DC. Develops their capability, business acumen and off-price knowledge to effectively deliver on Merchant Organizations objectives
  • Ensures all Associates have clarity with, and are held accountable to, business objectives and outcomes
  • Ensures timely communication within and between teams and with Partners
  • Ensures Merchants take accountability in what they own in terms of business decisions and vendor relationships
  • Work with fellow Supervisors and MA’s to ensure strong partnerships with TJX and TJXC business partners, to ensure each department receives the appropriate level of business support, leveraging resources within and cross-team to maximum capacity. Flexing to meet business needs
  • In partnership with peers & manager work collaboratively with Imports, Logistics, Accounts Payable and Planning Departments to develop and ensure execution of procedures that maximize efficiencies and accuracy for the writing and modifications of purchase orders and inbound flow

Responsibilities For Merchandise Operations Manager Resume

  • Partners with internal Samples team and Marketing team management as required to ensure seamless transactions and transitions of samples to support the needs of TJXC
  • As necessary, represent Merchandise Operations business needs on TJX and TJXC initiatives, including those requiring systems enhancements or the creation of new tools or processes
  • Actualize assortment sheets

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