Manager Mortgage Resume Sample

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Rosina Greenfelder
5185 Ollie Highway,  Dallas, TX
+1 (555) 457 9353

Work Experience

Mortgage Branch Manager
11/2017 - PRESENT
Philadelphia, PA
  • Business administration diploma and\or equivalent work experience
  • Basic knowledge of MS Office suite of products (outlook, word, excel, power point)
  • Fraud prevention training
  • Strong interpersonal and communication skills; written and verbal
  • Highly organized in order to prioritize workflow in a high volume and high risk department
  • Through monthly staff meetings convey the financial goals of Optimum and provide a quarterly report
  • Use the Performance Objectives to highlight how your team contributes to that overall success
Manager, Mortgage Liquidation
08/2012 - 10/2017
New York, NY
  • Utilize reporting to consistently follow up on our current files in order to continue to push them forward. the objective is to increase the close ratio, and volume
  • Ensure staff are pulling the proper title and corporate searches, through review of invoicing
  • Provide excellent customer service levels by continuing to provide many touch points, and providing answers within a reasonable time frame
  • Share our clients sense of urgency by providing 24 hr turnaround time on documentation and communication
  • As a working manager, assist other fulfillment specialists in reviewing documentation and covering for vacation and other absences
  • Use common sense in review of documentation presented; coach the fulfillment team to communicate with the brokers and mortgage specialists in order to come up with reasonable solutions
  • Work with the Fulfillment team, Mortgage Specialists and Management to develop better processes and efficiencies. Empower your team by asking for them to come up with solutions to the gaps in the department
  • Identify potential fraudulent documentation that end in loss to Optimum and provide ongoing training in areas that present risk to our department
Mortgage Default Section Manager
06/2007 - 06/2012
Chicago, IL
  • Underwriter competency in order to have authority to review, reassess and recondition escalated files
  • Demonstrated satisfactory performance, as identified by the monthly mortgage quality control plan
  • Hire and train individuals that not only fit the job description but also the Optimum and Canadian Western Bank culture
  • Recognize and foster skills of your team for succession into different roles in Optimum
  • Ongoing discussions around career and goals
  • Support and guide the team as they create their own Performance Objectives
  • Act with integrity and responsibility when dealing personally with employees
  • Two years of experience in management


East Texas Baptist University
2003 - 2007
Bachelor's Degree in Business

Professional Skills

  • Uses time effectively and efficiently, concentrates efforts on the more important priorities with financial impact. Can get more done in less time than others and can attend to a broader range of activities
  • Can obtain and coordinate resources to get things done; can orchestrate multiple large projects at once to accomplish organizational goals with large financial impact. Arranges and presents information, recommendations, rationale, risk and opportunities in an effective manner both verbally and written
  • Responsible for execution of the mortgage sales strategy and ensure that sales efforts are aligned with BMO Harris’ overall customer and business objectives
  • Proven leadership skills and prior managerial experience required
  • Effective communicator with strong analytical skills
  • Existing experience or qualifications in coaching / training is highly regarded
  • Partner with Operations Center to effectively manage the integrity of the Division’s backlog, and communicate with Division Sales Management team

How to write Manager Mortgage Resume

Manager Mortgage role is responsible for insurance, reporting, training, credit, interpersonal, commercial, analytical, leadership, lending, marketing.
To write great resume for manager mortgage job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Manager Mortgage Resume

The section contact information is important in your manager mortgage resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Manager Mortgage Resume

The section work experience is an essential part of your manager mortgage resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous manager mortgage responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular manager mortgage position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Manager Mortgage resume experience can include:

  • Strong analytical problem solving skills and a strong commercial mindset
  • Strong achievement drive and experience directing energy, stamina and commitment into the execution of challenging business goals
  • Proven ability to take good quality credit decisions, exercising a lending discretion as per CARA framework
  • Proven staff management and leadership experience within professional services
  • Ten + years in Mortgage Banking sales management experience
  • Review channel effectiveness in terms of agencies’ referral volume to the bank

Education on a Manager Mortgage Resume

Make sure to make education a priority on your manager mortgage resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your manager mortgage experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Manager Mortgage Resume

When listing skills on your manager mortgage resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical manager mortgage skills:

  • Determines readiness of issue remediation to closure. Manages discussions with audit partners during validation of issue closure
  • Demonstrated judgment and decision-making capabilities
  • Industry related experience, preferably originating within a builder environment
  • Provides key information and content required for effective use of the Archer issue management application
  • Supports the creation of business line action and remediation plans, monitors plans for effective execution and sustainability
  • Five or more years of mortgage experience

List of Typical Experience For a Manager Mortgage Resume


Experience For Mortgage Branch Manager Resume

  • Dynamic self-starter with the ability to work independently demonstrating good organisational and influencing skills
  • Demonstrated industry experience within residential lending,
  • Proven leadership and motivational ability
  • Hands-on management experience in mortgage originations, preferably within a builder environment
  • Directly supervises large volume of work and staff of assigned branch through leadership and guidance operating activities
  • Creative in problem-solving
  • Work under the pressure of meeting business development targets
  • Actively participate as a member of the CalAtlantic Homes’ management team
  • Provide support, direction and leadership to team members and assist them with any questions or problems

Experience For Manager, Mortgage Liquidation Resume

  • Ensure the availability of the training necessary to uphold QA and investor standards (i.e., ensure Loan Officers are thoroughly trained in all QA and investor requirements)
  • Regularly monitor compliance with QA and investor standards
  • Establishes and controls the branch’s budget and income goals within predetermined guidelines as directed by the Company
  • Plan the operation and workflow for the Mortgage Default Invoice Management function through establishment of priorities, delegation of workflow and accountability for maintaining departmental KPI’s
  • Manage business pressures and client expectations

Experience For Mortgage Servicing Portfolio Manager Resume

  • Demonstrated commitment to ensure that industry knowledge is current and relevant, in particular areas related to credit, mortgage insurance and lending in general
  • Determines, coordinates and monitors branch and subordinate work procedures and activities, oversees loan processing procedures and progress, counsels subordinates on difficult loans and expedites loan closings to ensure timely and efficient branch operations
  • Reviews, analyzes and evaluates loan applications for appropriate loan programs and pre-approvals of financing for construction starts. Verifies documentation for accuracy, neatness and compliance with procedures and policies
  • Coordinates real estate loan closings with appropriate Company departments and representatives, home buyers and appropriate agencies
  • Prepares and reviews operational reports for appropriate Company representatives. Recommends budgets to management
  • Supports the Regional Manager in the activities of market analysis, product sm development, establishment of performance standards, quality control and compliance, as as required

Experience For Mortgage Default Section Manager Resume

  • Responsible for recruiting, training and motivating all branch support employees toward the goal of efficient and profitable origination of residential mortgages. Consults with Loan Officers on large and complex loans and advises on matters involving real estate, deeds, titles and related items
  • Monitors and controls monthly income and expenses toward the goal of assisting the Regional Manager in meeting volume/income projections of executive management, as well as meeting expense control expectations
  • Advanced knowledge of mortgage lending guidelines and regulations (FHA, VA Conventional, FHLMC, FNMA and private investor)
  • Recruits, trains and develops sales personnel
  • Set and revises action plan for the branch as necessary
  • Completes performance reviews for sales personnel and recruits when needed

Experience For Manager, Mortgage Origination Resume

  • Manages low performers out and promotes high performers that meet preset units pull thru, customer satisfaction and other company objectives
  • Provides reports on market movement and penetration as it pertains to growth
  • Attends industry related conventions and trade shows
  • Delivers sales meetings with sales team in order to provide leadership and continued team sales improvement
  • Manages P&L of branch
  • Identify trends or procedural and policy weaknesses and/or inconsistencies
  • Analyze withdrawn and decline loans and HMDA data for compliance with Regulation C (HMDA) and Adverse Action requirements

Experience For Manager, Mortgage Fulfillment Resume

  • Proven ability to lead and develop teams, demonstrating strong interpersonal skills and proven experience of building and maintaining strong working relationships
  • Proven ability to develop and deliver change initiatives that have assisted in the achievement of business objectives
  • Proven ability to engage with customers, reviewing individual customer cases, ensuring good customer outcomes/appropriate workout strategy, or identifying learning opportunities through review
  • French (written and spoken)
  • Bilingualism (English and French), required
  • Bilingualism (English and French), an asset
  • Upon request of and on terms established by the Company, obtains and maintains all appropriate state or local licenses (e.g., contractor’s license, real estate salesperson and/or broker license, etc.) for the mutual benefit of the employee and the Company and for use by the Company in connection with the Company’s sales, homebuilding and lending activities

List of Typical Skills For a Manager Mortgage Resume


Skills For Mortgage Branch Manager Resume

  • Adhere to all required lending policies, procedures and standards, including First Principles and BMO Harris’ Code of Business Conduct and Ethics
  • Contributes through hiring and guiding direct reports at the branch/division level. Has full business partner authority
  • Offer outstanding service to your clients by helping them find the best mortgage strategy for their needs
  • Reports recurring status of all issues, highlights key activities and exceptions for management attention. Provides input into executive level issue reporting
  • Ensure the thorough training of direct reports and assist in the development of all necessary training programs
  • Establishes and implements training procedures for financing, rates and new loan programs
  • Maintain accountability for the achievement of Residential and personal financial results. Foster BMO Harris’ philosophy of building multiple profitable

Skills For Manager, Mortgage Liquidation Resume

  • Contribute to the achievement of BMO Harris’ overall results by participating in Residential, Branch, and community events to foster a positive image of the
  • Graduate of BB&T’s Leadership Development Program or similar training program at another financial institution
  • Attend community and leadership meetings as a member of the Division’s Operating team
  • Facilitates vetting, status, and escalation calls with operation leaders, control staff, and key partners
  • Review early payment default loans to identify possible adverse policy changes or program introduction, training needs, fraud detection and other risk factors

Skills For Mortgage Servicing Portfolio Manager Resume

  • Provide second level underwriting review
  • Communicates information to subordinates and sales staff on current mortgage rates for available loan programs to assist the home buyer with financing needs
  • Bank and where appropriate, advocate for the Bank’s products and services
  • Maintain accountability for the achievement of Residential and personal financial results. Foster BMO Harris’ philosophy of building multiple profitable relationships with customers
  • Contribute to the achievement of BMO Harris’ overall results by participating in Residential, Branch, and community events to foster a positive image of the Bank and where appropriate, advocate for the Bank’s products and services
  • Has full business partner authority

Skills For Mortgage Default Section Manager Resume

  • Secure required licensure in Tennessee
  • Secure required licensure in the state of Texas
  • Secure required licensure in the state of North Carolina
  • Secure required licensure in the state of Florida
  • Secure required licensure in Georgia

Skills For Manager, Mortgage Origination Resume

  • Communicate and work effectively with internal partners to improve client retention, client onboarding in branches and cross-selling by referring clients to the most appropriate partners
  • Keep current on National Bank products and market trends in order to act as an expert in your field
  • Adhere closely to established processes and procedures to produce high-quality files that comply with current standards and regulations
  • Maintain an active Fidelity Bank sponsored Nationwide Mortgage Licensing System and Registry (NMLS) number in compliance with the federal S.A.F.E Act requirements
  • Self driven and strong work ethics
  • Demonstrated ability to manage loan production volume
  • Expert knowledge of sales and sales strategies as well as previous loan origination experience

Skills For Manager, Mortgage Fulfillment Resume

  • Manage the sales and closing efforts of Mortgage Loan Officers
  • Oversees all Third Line and Second Line of Defense issues across multiple Servicing and Default departments
  • Meet and exceed personal production goals set by the manager
  • Participates in and directly interacts with partners during findings in audits, ensures properly vetting of issues prior to entering into system of record. Collaborates with audit and exam management team
  • Communicates and interacts at an advanced level with internal and external entities covering issues under review
  • Engages with key control partners throughout issue lifecycle (Risk, Compliance, Legal, Quality Assurance)
  • Develops issue management job aides and tools to be used by Operations and control staff. Provides issue management tailored expertise to operations throughout issue lifecycle

Skills For Mortgage Hedging Manager Resume

  • Work under the pressure of meeting sales targets
  • Possess Drive & Passion for sales and marketing
  • Ensures issue management protocol is followed, suggests enhancements to guidelines
  • Participates in projects and/or activities, as deemed appropriate
  • Knowledge of financial products, an asset

Skills For Manager of Mortgage Sub-contracted Services Resume

  • Team player with positive mindset and pleasant personality
  • Able to multi-task and work in a fast pace and dynamic environment
  • Bilinguism (French, English), an asset
  • A third language, an asset
  • Italian or Portugese language, an asset
  • Licensed in the State of Colorado
  • Licensed in the State of California

Skills For Manager, Mortgage Alliance Resume

  • Licensed in the State of Arizona
  • Bilinguism (French, English), required
  • English, required, Mandarin or Cantonese, an asset
  • French and English (spoken and written)
  • Thorough knowledge of mortgage products/services, operations, and current market trends
  • Knowledge of and ability to utilize commercial and residential mortgage instruments available in the branch and apply them to specific situations
  • Manages home-lending production for a team of mortgage market managers and support staff aligned with established home-lending strategy in accordance with PNC core values. Oversees the fiscal integrity of the region
  • Manages and coordinates the production activities of the sales force through the leadership and influence of a team of mortgage market managers
  • Collaborates and tactically implements talent and staffing strategies in support of strategic initiatives. Grows, retains and develops an effective production leadership team for the geography of the region

Skills For Manager, Mortgage Development Resume

  • Manages profit and loss activities for the region
  • Of our loans close on time
  • Of our loans close smoothly
  • Of loans submitted are approved
  • An approach to people like nowhere else: The way we value each other as a team isn’t just spoken – It’s felt. Our corporate culture is one of respect and caring that recognizes the individual
  • Manage quality control activities for mortgage (first and home equity loans, timeshare and conduit lending), including in-depth reviews of credit, compliance operations, closing, originations, and servicing and operational process to determine credit quality and compliance with all applicable regulatory agencies and Company policies and procedures

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