Manager Direct Resume Sample

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Kelvin Koss
194 Larson Tunnel,  Detroit, MI
+1 (555) 972 5740

Work Experience

Direct Category Manager
11/2016 - PRESENT
Los Angeles, CA
  • Manage and lead product delivery from ideation/inception to implementation, leading cross-functional teams throughout product development life cycle
  • Drive the growth of dedicated product portfolio towards desired business targets
  • Define market opportunity, sets goals and determines strategic priorities for the Consumer Channel
  • Coordinate cross function teams towards the achievement of goals and business outcomes
  • Direct market research and business case development for new product innovations/enhancements
  • Oversee development of product strategy, roadmap, and milestones for offerings
  • Oversee definition and implementation of customer experience for products, and assumes end-to-end responsibility for customer experience
  • Define methods for quantifying success (or failure) and ensures that the team has a clear ability to understand and articulate its objectives
Direct Hire Service Manager
01/2011 - 10/2016
San Francisco, CA
  • Identify appropriate opportunities for business development activities to advance overall direct to consumer portfolio strategy
  • Convert a deep understanding of market research and opportunity, client needs, business goals and competitive pressures into product requirements and priorities; Synthesizes client research and feedback and internal recommendations into actionable product plans
  • Understand and analyzes user needs in an ongoing manner, synthesizing and communicating them effectively to stakeholders
  • Create plans to promote adoption of new product features and measures their impact
  • Define and implement product roadmap with software development and content partners
  • Serve as the Direct to Consumer product point of contact for design, engineering, operations and client teams, helping lead teams to successful launches
  • Identify technical requirements
Manager, Direct to Consumer Channel
02/2004 - 10/2010
New York, NY
  • Responsible for overall team performance on key objectives for cost savings, quality improvement and delivery execution
  • Deep understanding of spend and market trends for all managed segments
  • Uses total cost and process-oriented approach to solve sourcing issues and develop long term supply arrangements
  • Develops and manages sourcing process from RFx and NPI (New Product Introduction) through production phase to product EOL (End of Life) in a cross-functional, collaborative team environment
  • Commitment to Chevron’s values of integrity, partnership and trust and achieving an incident and injury free environment
  • Providing ‘best in class’ customer service (internal and external) through proactively offering advice and guidance to customers and colleagues on trade opportunities, products, risks and processes
  • Proactively sell the services of the local Decorating Centre’s to potential new customers
  • Familiarity with GE’s culture, matrix organization, and business environment


Grand Valley State University
2000 - 2004
Bachelor's Degree in Business Administration

Professional Skills

  • Experience presenting and articulating complex concepts, possessing excellent communication and presentation skills, both written and verbal
  • Proficient in PC Skills, particularly MS suite (PowerPoint and Excel)
  • Strategic sourcing experience including managing cross functional change and broad business exposure
  • Conduct ongoing category management by identifying changing needs and requirements for assigned category’s products or services
  • Assist in the management of multiple Direct-to-Consumer product and program roadmaps, working with a variety of team members and key stakeholders
  • Expert in influencing across functional and regional boundaries
  • Responsible for overall team performance. Strategic liaison between Global Sourcing and divisions

How to write Manager Direct Resume

Manager Direct role is responsible for research, travel, credit, training, integration, procurement, purchasing, planning, reporting, manufacturing.
To write great resume for manager direct job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Manager Direct Resume

The section contact information is important in your manager direct resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Manager Direct Resume

The section work experience is an essential part of your manager direct resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous manager direct responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular manager direct position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Manager Direct resume experience can include:

  • Proficient computer skills to include Microsoft Office
  • Possess 3 – 5+ years of relevant experience, preferably working in an ecommerce or other commerce-driven environment
  • Proven ability to deliver results with speed
  • Strong business acumen with a desire to develop and build new programs, processes and systems to support direct-to-consumer products and services
  • Draft, negotiate and execute contracts for assigned categories and compare the assigned categories to industry trends and market standards
  • Provide direct support to the CSCs with implementation of new vendor program launches and with vendor management

Education on a Manager Direct Resume

Make sure to make education a priority on your manager direct resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your manager direct experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Manager Direct Resume

When listing skills on your manager direct resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical manager direct skills:

  • If leading the Government/MI Group, a DE and VA SAR is required
  • Normal office and warehouse environments
  • Visits to Laboratories with exposure to biohazard material, chemicals, instrumentation, fumes, airborne particles and/or toxic or caustic chemicals. Personal protective equipment and/or clothing required
  • Work in collaboration with the Customer Service Centers and other corporate disciplines to determine current and future sourcing needs, coordinate the best method for fulfilling those needs and monitor ongoing effectiveness
  • Participate in Request for Proposals for new or existing products and services
  • Strategically source vendors who meet the required qualifications

List of Typical Skills For a Manager Direct Resume


Skills For Direct Category Manager Resume

  • Experience using (SFCM)
  • In addition, five to seven years sourcing experience with relevant category
  • Sets proper trainee expectations and provides high quality, effective training which incorporates the HSBC brand values
  • Fluency in negotiating contract terms and conditions is required
  • Produces accurate training documentation within agreed timescales and in conjunction with
  • Committed in achieving department and organization goals and objectives
  • Drive performance that results in year over year cost reductions through the standardization of products and pursuit of best possible commodity/service costs

Skills For Direct Hire Service Manager Resume

  • Assist in managing integrated Direct-to-Consumer acquisition, retention and growth plans across multiple products and programs, as well as across multiple teams
  • Work with the appropriate teams to create and implement data driven customer acquisition and welcome activities to maximize LTV
  • Work with the appropriate teams to create and implement data driven customer engagement plans and optimize throughout the customer life cycle
  • Assist in the management and ongoing performance tracking of multiple Direct-to-Consumer products and programs, communicating out to a variety of team members and key stakeholders
  • Responsible for working with team and key stakeholders to define project tasks and required resources for each project, as well as create and communicate overall project schedule and timelines. Ensuring that the scope, business case, objectives and success metrics for projects are well defined, communicated, measured and reported on effectively
  • Manage the execution of projects for a variety of DTC products & services, with the ability to quickly change priorities as we strive to ensure revenue and membership targets as well as member-retention and satisfaction goals are met

Skills For Service Manager, Hsbcnet Direct Services Resume

  • Track deliverables and ensure project timelines are met through professional follow up and communication with multiple teams including Marketing, Technology, Sales, Legal, Member Care and Revenue, constantly monitoring and reporting on project progress
  • In-depth knowledge of credit policy, mortgage products, loan documentation, compliance/related laws, other real estate industry terminology and practice
  • Educated to ‘A’ Level standard or equivalent
  • Strategic and financial Acumen
  • Broad functional exposure across Supply Management activities to include new product design and launch, material planning, contract negotiation and management, logistics planning, supplier qualification and performance management and customer program integration

Skills For Manager, Direct to Consumer Channel Resume

  • Research and analyze customer information prior to calling the client to ensure personalized calls to engage prospective clients
  • Lead a team of six to eight (6-8) Account Executives and Business Development Representatives to ensure the client’s day-to-day needs are met
  • Analyze unmanaged and prospect accounts to spot potential for growth and estimate size of opportunity
  • Collaborate with Hilton Worldwide Sales Specialists and other relevant stakeholders to provide total client solutions
  • Present a sales pitch to clients with more basic needs

Skills For Manager, Direct Resume

  • In-depth knowledge of the Hospitality and/or Group Travel industry
  • Travel as required (up to 10%)
  • In-depth knowledge of and use in Delphi or similar property sales management system
  • Proven track record of successfully delivering multiple projects simultaneously, building appropriate processes and tools along the way to improve efficiency and effectiveness
  • Strong relationship building/partnering skills and the ability to work with varying levels of individual contributors and management. Comfortable presenting to superiors
  • Ensures that all pre and post course preparations are done in a systematic and planned manner
  • Designs assesses, coordinates up-to-date training plans and curriculum liaising with the global support utility, Learning & Development, customers, direct reports and line managers as required
  • Takes customer phone calls when not in training class and ensures all certification levels are maintained

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