Manager, Claims Resume Sample
Carlos Grimes
34728 Samanta Lakes,
New York,
NY
+1 (555) 578 5204
Work Experience
Manager, Claims
07/2016
-
PRESENT
Houston, TX
- Coordinates activities of unit to meet budget and deadlines and resolves conflicting demands
- Lead the work activities of our Risk Management department. Manage the team that handles our general liability, workers’ compensation and property claims
- Deliver on our brand promise by leading our department’s hospitality program. Our hospitality program is focused on resolving general liability and workers’ compensation claims with a high level of service and care—with a view toward providing “solutions management” rather than “risk management.”
- Oversee the Company’s insurance certificate program
- Build the department’s annual budget and goals and regularly monitor and report on the department’s performance
- Work with the Company’s Internal Audit and Legal departments to monitor and report on compliance with the Company’s Kid Check policy
- Building top talented teams and establishing great work place team culture
- Establish strong relationship with business and IT stakeholders
Manager Claims
07/2012
-
02/2016
Chicago, IL
- Teamwork - demonstrated ability to build partnerships, maintain cohesive relationships, and negotiate with various teams to complete delivery work
- Familiarity with overall healthcare business operations
- Knowledge of automated systems design and development processes
- Consistently exhibits behavior and communication skills that demonstrate HealthCare Partners’ (HCP) commitment to superior customer service, including quality, care and concern with each and every internal and external customer
- Reviews provider’s payment appeals, performs negotiation with provider and initiates resolution disputes
- Participates in health plan audits to ensure that all necessary documentation is provided for health plan audits and discusses HCP’s outcomes
- Uses, protects, and discloses HCP patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
- Management of Supplemental claim preparation, financial reconciliation and adherence to investor/insurer guidelines to recover advances incurred throughout the default process by completing claims all required Government Agencies
- Pipeline Management, prioritization and adherence to timelines and ensuring that all claims are filed timely and accurately
Team Manager, Claims
10/2007
-
04/2012
San Francisco, CA
- Quality Assurance adherence to ensure all claims filed comply with appropriate applicable guidelines and attain a quality assurance score of >95% accuracy
- Manage application of all claim funds received, follow-up and tracking of claim submissions for payment, reconciliation of claim payments and analysis of payment data to determine curtailment values and additional recovery opportunities
- Oversee the tracking and rebuttal of all HUD Demands using knowledge of upstream default processes to determine legitimacy of the request and determine applicable parties for review
- Review all past claims filed to determine possible recoverability, report on identifiable, recoverable losses & document steps to assist with loss recovery
- Research issues and obtain proper supporting documentation in a timely manner and provide responses to internal and external auditors, investors, insurers and third party oversight entities
- Field questions about the file from executives as well as present complete file case review with recommendations for improvement
- Complete quality reviews of completed claims to identify shortfalls, accounting errors and/or guideline violations to aide in the perfection of claims prior to submission to investors/insurers
- Provide analytical and qualitative analysis to department heads to aide in the assessment of trends and improvement of business practices
Education
American InterContinental University - LA Campus
2001 - 2006
Bachelor's Degree in Business
Professional Skills
- Proven ability to establish and manage key operational performance indicators, including experience with capacity planning and modeling
- Proven experience of working independently
- Superior analytical skills are needed to assess business performance and identify opportunities for improvement
- Demonstrated ability in independently analyzing, comparing, and evaluating various options to determine an appropriate solution to the problem
- Demonstrated ability in managing multiple assignments and meeting deadlines
- Experience in working or managing the Network / Third Party Administrators (TPA)
- Experience leading projects from inception through completion
How to write Manager, Claims Resume
Manager, Claims role is responsible for database, government, leadership, reporting, finance, credit, training, litigation, compensation, design.
To write great resume for manager, claims job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Manager, Claims Resume
The section contact information is important in your manager, claims resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Manager, Claims Resume
The section work experience is an essential part of your manager, claims resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous manager, claims responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular manager, claims position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Manager, Claims resume experience can include:
- Competent in MS Office and PC skills. Able to demonstrate organizational, interpersonal, and communication skills
- Able to demonstrate organizational, interpersonal, and communication skills
- Prior management experience with automated claims processing is mandatory
- Daily monitor, observe, and evaluate various work processes and individual skills applied in the work place to achieve optimum performance and model behavior
- Effectively interact with internal and external customers
- Collaborate and communicate effectively with key business partners to raise, resolve and solution issues
Education on a Manager, Claims Resume
Make sure to make education a priority on your manager, claims resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your manager, claims experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Manager, Claims Resume
When listing skills on your manager, claims resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical manager, claims skills:
- Manage all aspects of assumed and retro claim activities including administration and adjudication to ensure an ongoing and even workflow to achieve departmental goals
- Effective decision making/problem solving skills
- Consistent and proven ability to function effectively within a detail oriented, deadline driven environment
- Experience demonstrating skill and practice teaching and leading, and managing others with differing levels of expertise
- Experience demonstrating skill creating, defining and implementing corporate policies for the handling and disposition of claims/litigation
- Experience demonstrating skill formulating and executing strategies for handling tort claims and lawsuits
List of Typical Experience For a Manager, Claims Resume
1
Experience For Manager Claims Resume
- Assessing teams’ adjudication skills and elevating expertise to full competency in all required functions and company-approved technologies and tools
- Risk management and claims related work experience, preferably in-house risk management, insurance broker, insurance company or TPA experience
- Proven track record of working with IT, vendors and stakeholders on developing user requirements and test cases for system, and conducting UAT
- Interface with team leads on effective people management strategies such as staffing, coaching and mentoring
- Experience in working or managing the Network / Third Party Administrators (TPA) is highly preferable
- Experience in a claims processing role—preferably in a managed care environment
- Provide excellent customer services through TAT and on-site visits
2
Experience For IT Development Manager, Claims Resume
- Make judicious, cost effective use of investigative resources
- Adjudicate claims under different distribution channels independently and ensure the effectiveness of the claim administration processes
- Manage multiple priorities and provide subject matter expertise to technology, non-technology, and automation projects
- Five years of business experience required
- Mentoring and support of the development of the team
- Support product development and sales function by conducting claims training for both internal and external parties
- Update and provide daily reports to reflect completed work activities, outstanding issues and identified trends in pipeline to assist with process improvements
- Responsible for keeping abreast of relevant changes to investor/insurer guidelines, industry standards, changes of law, and business partner expectations
- Audit and analyze work outputs by interpreting agency and department guidelines/standards
3
Experience For Team Manager, Claims Resume
- Maintains a thorough understanding of the claims industry and trends to assist in the identification of positive and adverse impacts
- Works closely with senior management in developing short and long-term goals that are strategically aligned with the organization’s focus and vision
- Provide functional area staff coaching
- Provide leadership and direction to team to ensure the goals and standards of the department and CareSource are being met
- Participate in strategic planning and implement action plans
4
Experience For Manager, Claims Management Resume
- Development and/or refinement of policy and procedure documents
- Knowledgeable of all Default Servicing processes up to and including Loss Mitigation, Bankruptcy and Foreclosure in addition to mortgage servicing state and federal guidelines
- Analyze data, identify trends and make recommendations on how to improve said trends
- With guidance from supervising Director, is responsible for the fair and efficient and “in the best interest of Amtrak” handling and disposition of personal injury claims made to the company, or the company’s claims against third parties, and related litigation
- Specifically, with respect to claims handling and disposition
- Mentors claims professionals in office or function by providing strategic claims management guidance and enabling the claims professionals to execute on the agreed upon strategy
- Evaluates cases to determine the most reasonable and cost-effective manner of disposition
- Supervises investigations, settlement negotiations and litigation handled by Claims staff and outside counsel
5
Experience For Manager Claims Telecommute Resume
- Participates in settlement negotiations and mediations of high exposure cases
- Oversees management of caseloads to ensure thorough and time prosecution and defense of claims
- Works with Training, Peer Review and Process Assurance Officer to develop and keep current Claims’ training programs, peer review program for Claims office or function and to ensure consistent application and implementation of Claims policies, processes, protocols and practices
- Ensures office and staff are working with Amtrak Health Services and Amtrak’s Senior Manager, Right Care Day One (RCD1) and external medical services to support availability of robust and responsive medical support resources and, where appropriate, transitional work, for injured claimants
- With guidance from the Senior Director and supervising Senior Manager, develops with other Claims Managers goals and metrics for Claims staff annual performance review program
- Works with Senior Director, supervising Senior Manager and Claims Senior Business Services Specialist on development and management of Claims group budget for each fiscal year
- Responsible for managing office or function use and cost of outside vendors other than outside counsel
6
Experience For Manager, Claims Administration Resume
- Ensures uniform implementation within Claims group of all generally applicable Amtrak and Law Department policies, processes, protocols and practices
- Works with supervising Senior Manager and Senior Business Services Specialist to ensure that Claims data base and other Claims group systems and applications are working, kept current, accessible to and appropriately used by all Claims staff and advises Senior Director about the need for data base, system or application enhancement
- Supervises any Administrative Assistant staff in office, ensuring that resource is most strategically and productively used to support the Claims professional staff and work of the office
- Represents Claims and Law Department on cross-functional risk management committees at the direction of the Senior Director or supervising Director to develop collaborative partnerships with Operating Departments in support of the corporate Strategic Business Plan
- Supports supervising Senior Manager and Senior Director in work with Chief Safety Officer to advance safety and accident prevention policies, programs, processes, practices and initiatives across Amtrak operations and services
- When requested or assigned by the supervising Senior Manager, represents Amtrak Claims group within railroad industry and at conferences concerning the management and adjustment of and litigation concerning personal injury claims and property claims
7
Experience For Senior Manager Claims Resume
- Develops, implements, directs and monitors adherence to department policies that support a comfortable and productive work area as well as to contribute to customer loyalty and high policy owner persistency
- Maintains a current knowledge of services, claims and new business trends in the insurance and service industries. Remains current on legislative changes impacting the insurance industry and the servicing of clients
- Coordinate with Human Resources and Health and Safety on the Return to Work Program
- Create activity and outcome metrics to monitor claim trends
- Utilize claim data and collaborate with Health & Safety to improve prevention initiatives
- Lead and develop strategic cost control programs to lower average cost per claim for all lines of coverage
- Create and implement catastrophic claim response protocol for all lines of coverage
8
Experience For Manager, Claims Workforce Management Resume
- Collaborate with internal legal team and create casualty best practices and compliance guidelines
- Develop audit of internal Workers’ Comp and Liability procedures
- Develop strategic partnership with Broker, TPA and Insurance Carriers
- Coordinate day-to-day administration of USA related insurance claims
- Liaison with Corporate Legal Counsel on litigated claims, as appropriate
- Attend mediation and hearings as necessary
- Litigation management – Outside counsel engagement/relationship & expenses
- Manage internal Claims Analysts
9
Experience For Manager Claims Services Resume
- Manage third party administrator (TPA) relationship
- Conduct & Coordinate open claims reviews
- Reviews and approves, within assigned authority limits, claim expenses and settlements that exceed the claim adjuster’s granted authority; appropriately refers claim expenses and settlements that exceed personal authority limits for approval
- Set up claims approval limit and review to settle claims within the approval limit at a level consistent with policy provisions, Manulife Vietnam and State regulations
- Establish claims procedures against fraud risk and that maintain the confidentiality of claim records
- Provide vital reports and statistics promptly to various department of the company
- Assist in the development, implementation and enhancement of new products, system, and claims procedures
10
Experience For Assistant Manager Claims Resume
- Establish/seek audit programs and implement continuous improvement programs to further strengthen controls in process, redesign efforts when control weaknesses are identified
- Make good relationships with related departments, hospitals, Health Care Serivce etc. to run smoothly & effectively claims jobs
- Responsible for the development, implementation, documentation, and monitoring of direct report and/or indirect associate performance, within span of control, including attendance, schedule adherence, quality, customer experience, and call center metrics. Ensures compliance with regulatory standards and client contract SLA’s and expectations
- Experience in operations/staff management
- Manage preparation and implementation of area objectives and ensure these are met in accordance with strategies
- Ensure workload standards are met through efficient utilization of staff in collaboration and support of the command center, regular audits of relevant systems as well as up to date statistics and reports
- Evaluate trends, customer feedback and business initiatives and changes to ensure appropriate planning, training and allocation of resources to successfully achieve desired performance objectives
- Analyze issues specific to functional area and create business cases to support recommendations on further development of the current processes, procedures and staffing
- Provide training and support to field claim agents related to or regarding occupational claim investigation, claim handling and resolution
List of Typical Skills For a Manager, Claims Resume
1
Skills For Manager Claims Resume
- Solid technical skills in individual and group medical claims
- Analytical skills and the ability to resolve complex problems
- Effectively manage Scotia Life’s claims department by
- Experience mentoring and development of less experienced staff
- Over 7 years and up to and including 10 years of experience working in a healthcare claims department
- Experience with managing inventory and workload aging
- Experience in engaging front line associates and building teams
- Experience with MS Outlook (emails and meeting invites), Word (professional documents), and PowerPoint (professional presentations)
- Experience with Excel with the ability to produce pivot tables, VLookUps, charts, creating formulas, etc
2
Skills For IT Development Manager, Claims Resume
- Experience with MS Outlook with the ability to send and create emails and meeting invites
- Upervisory / managerial experience in healthcare claims processing or adjudication
- Experience making data driven decisions to improve team performance
- Good comprehension of claims principles and practices
- Strong work ethic; commitment to accuracy and excellence
- Providing strong leadership to motivate both individual and team performance
3
Skills For Team Manager, Claims Resume
- Sharing knowledge, experience and responsibility
- Prioritize, handle multiple tasks and work in a fast paced environment
- Strong sense of urgency, detail oriented and able to drive results
- Upervisory/managerial experience in claims adjudication or customer service
- Experience in large operations environment
- Experience with insurance products principles, industry practices and processes
- Supervisory / Managerial experience in Claims adjudication
- Supervisory / Managerial experience in Healthcare Claims adjudication
- Consistently demonstrates a continuous improvement mindset, always looking for new, creative ways to improve the services provided to our customers
4
Skills For Manager, Claims Management Resume
- Experience in medical claims adjudication / administration of which at least 3 years in supervisory role
- Good team player, able to work independently and under pressure in a fast-paced environment
- Possess strong customer centricity mindset
- Cantonese speaker with good command of both English and Chinese
- Excellent in MS Office, Claims system
- Experience in supervision of personnel and management of functions and offices
- Understanding of statistics and accounting
- Working knowledge of medical claims workflow and processing applications
- Overseeing the collection and analysis of information needed to adjudicate Scotia Life’s life, accident and sickness claims
5
Skills For Manager Claims Telecommute Resume
- Evaluating employee performance for promotion, staff planning and salary administration purposes
- Preparing file analysis and recommendation memorandums for Scotia Life senior management
- Excel including data entry, sorting, creating/modifying spreadsheets
- Implement strategic initiatives including maintaining and improving employee engagement and advancing talent development
- Maintain designated standards established for handling incoming work
- Participate in all aspects of the hiring and onboarding process
- With supervising Senior Manager and Managing Deputy General Counsel, convenes for regular case status and strategy reviews with outside counsel
- Actively engage in diverse projects across the department on strategic initiatives providing insights and requirements
6
Skills For Manager, Claims Administration Resume
- Manage projects, develop and implement new procedures for claim processing to drive continuous process improvement
- Analyze client trending analyses to understand financial results and identify potential future impact
- Detail focused with ability to summarize information for management reporting
- Analytical ability for auditing
- Medical terminology/CPT and ICD-9 coding
- Word including data entry and documentation creation
- PowerPoint including presentation creation
7
Skills For Senior Manager Claims Resume
- Integrity, attention to details, willing to travel on business,
- Managing budgets, process improvement and quality assuranc
- Working in life insurance industry at a management position
- Knowledge of regulatory reporting and compliance requirements for Medicaid and Medicare
- Advanced working knowledge of managed care concepts and HMO claims required
8
Skills For Manager, Claims Workforce Management Resume
- Knowledge of medical coding (CPT / ICD-9) desired
- Create comprehensive written WC and Auto/Liability claim handling procedures for US to include regional and corporate structure
- Create best in class investigation and reporting procedures for all claims and develop key performance indicators to measure results
- Maximize the professional development of claim personnel through education, training, and managerial leadership
- Serve as liaison to clients by participating in demonstrations of operations activities to prospective clients
9
Skills For Manager Claims Services Resume
- Leader of people for a group of individual contributors responsible for retirement claims and participant support processing
- Frequent evening and weekend work and occasional night hours. On call 24-hours a day, seven days a week
- Work with reinsurance clients and retrocessionaires on resolution of assumed and retro claim issues
- Lead and build the competency of the Claims department
- Develop employees and create expertise across the Claims department
- Monitor and track service levels, quality performance and productivity
- Responsible for performance management of staff, including but not limited to employee development/counseling/evaluation, quality improvement, identification of training needs and coordination with trainer for classes to address these needs
10
Skills For Assistant Manager Claims Resume
- Review, approve, or deny complex claims based on established payment authority levels, and within current company guidelines
- Select, interview and hire new employees
- Drive initiatives to increase customer service and improve turnaround times for client requests
- Partner with other departments within the company to resolve issues relevant to effective claim administration and communication of the claims status to all relevant stakeholders
- Serve as a resource to other members of the claims team and other departments on claim matters
- Escalate issues as necessary to Legal and Claims Committee
- Manage client claim adjudication audits
- Coordinate audit functions with internal and external auditors as needed
List of Typical Responsibilities For a Manager, Claims Resume
1
Responsibilities For Manager Claims Resume
- Provide immediate response, investigative guidance and claim handling direction related to catastrophic casualty incidents. Assist Claim Agents and onsite attorneys in the gathering and preserving evidence related to Catastrophic
- Incidents to monitor and confirm comprehensive fact documentation, to assure complete evidence collection and preservation and to assist in the development of legal defenses
- Perform file audits to assure compliance with investigative procedures and other department processes and procedures. Coach and counsel direct reports in the education to and adherence of these investigation techniques and policies
- Track Event Recorder downloads to assure proper data harvesting and interpretation, identify defective Event Recorders and insure defects are remedied as well as tracking the installation process and any maintenance issues that arise regarding this equipment to ensure preservation of the Event Recorder data
- Serves as contact person for evidence requests from other Railroads
- Experience in claims adjudication / administration of which at least 2 years in supervisory role
- Good team player, able to work independently and under pressure
2
Responsibilities For IT Development Manager, Claims Resume
- Management experience with a team or teams of at least 5 front-line associates
- Investigate, manage and resolve casualty claims arising on assigned claim territory
- Provide departmental support to organize, perform and facilitate training functions
- Position is responsible for providing daily expertise / general claims support to team in reviewing, researching, investigating, negotiating, processing and adjusting claims supporting the Sierra Facets claims platform for Medicare Members
- Ensure the Network / Third Party Administrators (TPA) to deliver the required claims service to both our internal and external customers
- Handle claim enquiries from external Brokerage and internal clients
- Conduct process control / audit internally and the Network / Third Party Administrators (TPA) to ensure adherence to standards and guidelines set by Cigna and regulations
- Prepare monthly management report and ad-hoc report for claims management
3
Responsibilities For Team Manager, Claims Resume
- Analyze claims data to identify problem’s root causes, propose resolutions and execute improvement plans
- Work closely with internal IT and external IT vendors to report and test system issues. Identify opportunities for system enhancements and perform full cycle UAT to ensure successful production
- Diploma or above, preferably with insurance-related qualifications, e.g. FLMI, ICA
- Possess customer centricity mindset
- Guide team leads and analysts relative to daily operational functions
- Ensure quantitative and qualitative measures are used to meet performance objectives
4
Responsibilities For Manager, Claims Management Resume
- Engage direct reports through consistent performance feedback and development opportunities
- Compile reports and departmental communications
- Lead/participate in strategic department/company projects
- Identify and facilitate process improvements to improve productivity, accuracy, and data usability
- Maintain positive relationship with internal and external customers
- In service industry/operations
5
Responsibilities For Manager Claims Telecommute Resume
- Maintenance of communication with established clients
- Manage and direct all activities and special projects
- Provide central coordination and control for implementation of new/changed application and systems
- Provide leadership and direction through developing and updating procedures, programs, determining appropriate production standards, determining staffing requirements, and training opportunities
- Recruit and discharge employees when necessary
- Maintain designated production and quality standards
- React to users needs in a timely and efficient manner
6
Responsibilities For Manager, Claims Administration Resume
- Direct staff with minimal amount of supervision
- Coach, supervise and manage performance of associates
- Hold regular individual meetings and team meetings
- Track and trend productivity, quality and service level agreements
- Analyze and assess current processes to identify trends and opportunities for process improvement
- Develop, lead, manage, and execute on projects
- Partner across the organization to meet divisional objectives
- Direct Third Party Administrator (TPA) claims examiners and outside counsel on litigated claims
- Fully investigates and settles, under direction of Director Claims, all claims and lawsuits involving the company, arising out of personal injuries or property damage, excluding bill of lading claims
7
Responsibilities For Senior Manager Claims Resume
- Supervises trainees, claim representatives, and/or senior claim representatives; works closely with all direct reports providing quality leadership and training experiences to promote ethical and effective claim handling procedures
- Assists attorneys/paralegals in preparation and trial of lawsuits
- Performs thorough and ethical investigations and resolves exposures in a fair, honest and responsible manner
- Evaluates and effects settlements of claims and lawsuits within proper authority
- Works closely with all BNSF departments to perform incident investigations/analyses and promote the General Claims Department's Vision Statement with such other internal departments
- Observes and reviews potential liabilities on company property with respective non-claims field personnel
- External Contacts: Local counsel, state, county, city, and law enforcement officials, physicians, medical specialists, attorneys and their staff, and expert consulting witnesses in specialized fields
- Extensive, but irregular, travel (averages over 30%). Investigations conducted in all types of weather. Irregular hours of work
8
Responsibilities For Manager, Claims Workforce Management Resume
- Knowledge of all phases of railroad operation, a good working understanding of traumatic medicine, tort law, and thorough knowledge of the Federal Employer's Liability Act, crossing accident laws, and proficiency in all phases of railroad claims investigation, analysis, evaluation, and negotiation required
- Demonstrates a commitment to the General Claims Department's Vision statement and effective leadership skills in conjunction with carrying out the BNSF Leadership Model
- Interpersonal skills; proactive; ability to communicate with individuals from every social, educational and economic level; an imaginative and inquisitive mind; ability to gather, weigh and analyze information; decision- making capabilities, self-starter and independent worker
- Strong computer skills (Excel, Word, Power Point, Database Programs, Risk Console, GB RisxFacs and TPA systems)
- Experience in healthcare, managed care or insurance industry environment required
- Previous claims management experience required
- Benefit Operations experience
- Supervisory experience of 20 or more reps within a production environment require
9
Responsibilities For Manager Claims Services Resume
- Experience in process improvements and operational excellence
- Experience with Window PC applications
- Management or Supervisory experience with direct reports
- Experience with process improvement methods
- Experience with MS Word with the ability to create professional documents
- Experience with MS Excel with the ability to create, open, sort, and use basic functions within a spreadsheet
- Experience with risk/insurance analysis
10
Responsibilities For Assistant Manager Claims Resume
- Certificates related to Life Insurance Industry (FLMI),
- Use Microsoft Excel to create, sort, filter, & edit spreadsheets to summarize and analyze data
- Able to create, implement, maintain and monitor process controls within aligned functions
- Demonstrated ability to lead a team of associates through change management processes, ensuring that the appropriate steps are taken being managed to employee engagement
- Influence and mobilize resources to achieve results
- Travel between Dresher, PA and Roseland, NJ as well as other Prudential sites, up to 25%
- Proven track record of working with IT, vendors and stakeholders on product development, developing user requirements and test cases for system, and conducting UAT
- Proficiency in Microsoft Excel with analytical mindset
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