Learning Program Manager Resume Sample
Jairo Murray
593 Yazmin Heights,
Houston,
TX
+1 (555) 546 5128
Work Experience
Learning Program Manager
11/2017
-
PRESENT
Dallas, TX
- Analytical/Decision Making Responsibilities:
- Manage Professional Services (PS) education programs and content, applying adult learning theory and best practices, working closely with PS leaders and FICO subject matter experts in PS, Product Management and Product Development
- Develop learning, coaching and performance support strategies for PS in accordance with PS capacity growth, talent development, and business transformation needs
- Use the most effective approaches and modalities for learning delivery, i.e., instructor led, self-directed study, hands on with support/facilitation, online performance support, coaching, live or self-paced
- Develop training and performance support materials, including training curricula, presentations, case work, lab exercises, instructional guides, support media, job aids, tutorials and reference documentation
- Curate expert materials and education resources to enrich learning tracks and programs
- Use project management tools to define and manage multiple projects, tasks and timelines, to stakeholder expectations
Early Learning Program Manager
05/2012
-
09/2017
Chicago, IL
- Design and develop interactive, online courseware, working through an iterative methodology
- Develop and execute the strategy for the on-boarding programs, including learning road-maps, curricula, and success metrics. Align on-boarding with the continuing education strategy and the needs of our Customer Care business
- Define core metrics for assessing training and ensuring the metrics data is available to drive key business decisions around the training investment. Ensure that key stakeholders have clear visibility into the nature and impact of the on-boarding investment across Global Customer Care
- Drive consistency in the new hire experience by ensuring GoDaddy’s on-boarding program reflects emerging best practices, cutting-edge tools and techniques, and break through thinking to keep GoDaddy’s Global Customer Care team ahead of the competition
- Have the opportunity to further develop your project management skills within a dynamic, global organization
- Build on your experience with keeping multiple learning opportunity projects moving while managing stakeholder expectations
- Lead and assist with the design, development, implementation and evaluation of assigned learning programs using multiple delivery methods including instructor-led, virtual classroom, performance support tools and blended instruction consistent with adult learning theory
- Effectively partner with business leaders to accurately conduct ongoing needs assessment mapped to prioritized areas of work and continually improve managed programs
EU CF Learning Program Manager
05/2005
-
03/2012
Houston, TX
- Develop overall learning strategy for assigned department(s) and/or learning programs based on business goals and priorities
- Compliance learning experience in Corporate Compliance or Legal function, law firm, consulting firm, or learning design firm
- Experience demonstrated creative, strategic thinking, analytical skills, as well as attention to detail
- Strong technology aptitude - proficiency with software systems, including SharePoint, PowerPoint, Visio, Excel, Microsoft Project, as well as learning management systems
- Experience developing, executing, communicating and otherwise managing effective project plans
- Strong knowledge and direct experience in learning and development methodologies, leadership and team effectiveness
- Knowledge of mentoring, coaching and other interpersonal learning methodologies
- Certification in leadership assessments (EI, DiSC, Myers Briggs, etc.)
- Experience working with external vendors in crafting company appropriate leadership development experience
Education
Langston University
2000 - 2005
Bachelor's Degree in Business
Professional Skills
- Strong time management, communication, dialoging, questioning, presentation, consulting, and writing skills
- Excellent problem solving skills and a solid track record developing and using metrics
- Experience with leading learning programs with sound project management methodology and skills
- Strong organizational, multitasking, and project management skills
- Strong analytical & assessment skills; ability to interpret large amounts of data and information to create and execute workable solutions
- Strong facilitation, written, and verbal communication skills
- Possession of excellent organizational, analytical, client-handling, and problem–solving skills
How to write Learning Program Manager Resume
Learning Program Manager role is responsible for organizational, facilitation, organization, communications, software, events, training, analytical, leadership, learning.
To write great resume for learning program manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Learning Program Manager Resume
The section contact information is important in your learning program manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Learning Program Manager Resume
The section work experience is an essential part of your learning program manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous learning program manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular learning program manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Learning Program Manager resume experience can include:
- Strong verbal and written communications skills and demonstrated leadership skills
- Excellent communication and group presentation/facilitation skills coupled with strong PowerPoint skills required
- Strong organizational skills and ability to work with competing priorities
- Demonstrated understanding and experience with Ohio’s Third Grade Reading Guarantee Law and the Reading Improvement and Monitoring Planning Process
- Experience in the field of program management, including significant experience in large, matrixed organizations
- Experience in Human Resources with some management experience
Education on a Learning Program Manager Resume
Make sure to make education a priority on your learning program manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your learning program manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Learning Program Manager Resume
When listing skills on your learning program manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical learning program manager skills:
- Strong organizational skills and ability to manage competing priorities; ability to have multiple projects in flight at once, in various stages
- Experience with managing others directly or in a matrixed fashion effectively
- Results-oriented self-starter who takes initiative and can prioritize and multi-task effectively
- Experience, including 4-5 years of experience in learning program management, ideally working with programs for revenue generating teams
- Experience, including extensive experience in project management, delivering trainings, managing people and trainers
- Practical experience with prioritizing, scoping, and managing multiple projects
List of Typical Experience For a Learning Program Manager Resume
1
Experience For Early Learning Program Manager Resume
- Strong facilitation, and written and verbal communication skills
- Effectively applying project management methodology and standards, and ensures project documents are complete and up to date
- Observe and coach subject matter experts and other facilitators on communication and presentation skills, as needed
- Have the opportunity to further develop your facilitation and project management skills within a dynamic, globally-oriented organization
- Have the opportunity to further develop facilitation and project management skills within a global organization
- Set examples through leadership in areas of personal character, commitment, organizational and communication skills, and work ethic
2
Experience For Sales Learning Program Manager Resume
- Driving all phases of project management to include feasibility, definition, planning, prioritization, implementation and close out of projects
- Experience building multiple certification or continuing education programs
- Experience in interactive marketing and AI/Machine learning type projects
- Training delivery and facilitation experience in a corporate setting
- Experience of program managing the roll-out of major company-wide training programs
- Experience of building in-person classroom training for managers and leaders
3
Experience For EU CF Learning Program Manager Resume
- Leverage learning industry trends to foster greater efficiency and deliver innovation and positive learning experiences
- Experience working in a fast-paced, sometimes ambiguous environment
- Experience leading teams of instructors and designers
- Demonstrated ability to collaborate with learning professionals and stakeholders
- Experience in design/development of adult learning initiatives required
- Previous experience as a trainer or facilitator
4
Experience For AI Machine Learning Program Manager Resume
- Collaborative work style with a strong service orientation and high standards of excellence and business enablement
- Synergetic work style with a strong service orientation and high standards of excellence and business enablement
- Create & execute on an effective new hire reinforcement strategy beyond the first 90 days
- Solid knowledge of MS Office Products (Specifically Word & PowerPoint)
- Helps ensure alignment of program priorities with business and L&D strategies
- Experience designing course content for eLearning
- Build on your facilitation and instructional design experience in an energizing environment
- Build on your facilitation and instructional design experience in a fast-paced environment
- Organized with a strong attention to detail and accuracy
5
Experience For Senior Learning Program Manager Resume
- Identify new technologies that enhance learner experience and knowledge retention
- Serve as a change agent with strong credibility and influence in the organization
- Conducting benchmark analyses of internal and external learning trends to deliver data-driven recommendations on curricula changes
- Working with cross functional teams and influences others to work toward common goal, regardless of resource and time constraints
- Accountable for operational goals and the management of financial planning including cost-benefit analysis, strategic budgeting, and tracking/reporting
6
Experience For Management & Leadership Learning Program Manager Resume
- Assist product functional areas with following the ADDIE model for initiating training and facilitation
- Assist functional area leaders in understanding the connection between learning and meeting business goals
- Lead training material communication and change management process to ensure integration of current initiative/ strategies with existing training programs
- Ensure high quality, consistent and innovative approaches for delivering development programs in a rapidly growing and changing organization
- Collaborates with respective business or HR Communication teams in developing and managing learning program communication
7
Experience For University Liaison & Experiential Learning Program Manager Resume
- Certified Professional in Learning and Performance (CPLP) or other Learning program certifications
- Run standard Learning Portal reporting
- Create learning plans for product launches using the ADDIE model to develop educational tracks for product advisors
- Design and curate a mentoring program geared towards long term career planning/development to leverage talent and relationships across the Vizient enterprise
- Employ a variety of medium to deliver content – e-learning, face to face, distance learning, etc
- Sales & Marketing including Volvo Trucks Retail Commercial
8
Experience For Distance Learning Program Manager Resume
- Proficient with web-based authoring tools, including Articulate and Captivate
- Plan, manage, and ensure training delivery (New Hire + Ongoing) globally
- Provides leadership and guidance to learning program implementation teams, ensuring alignment with established guidelines and standards
- Plan and think strategically during assessment and implementation
- Deliver training in a variety of media to various audiences
- High customer service orientation and problem-solving capabilities
- Training on management and leadership development, ideally for manager and director-level leaders
- Enjoy working in a fun, fast paced, high-output, time sensitive environment
- Ensure program requirements are met and documented appropriately according to contract and Ohio’s Step Up to Quality Standards
9
Experience For VP Learning Program Manager Resume
- Manage learning programs and initiatives that span across functions, businesses and geographies
- Develop and monitor the success of practical, on-the-job application of delivered learning programs
- Help develop business strategies, techniques, and tools to identify, mitigate and overcome barriers to the success of the learning program
- Manage Enterprise Wide Learning Initiatives
- Build relationships with HR Business Partners to determine specific learning needs for each functional area
10
Experience For IT Learning Program Manager Resume
- Work with IDs to develop WebEx, Captivate and other types of training for functional areas
- Support onboarding activities for each functional and role area
- Serve as the SME for all learning for functional areas
- Determine education content & format needed to support functional areas learning goals
- Develop workshops and product specific learning programs; Serve as facilitator or trainer for workshops
- Guide HR business partners and functional areas to understand the connection of the Vizient solutions framework to the adult learning process
List of Typical Skills For a Learning Program Manager Resume
1
Skills For Early Learning Program Manager Resume
- Excellent listener; seeks broad input and feedback; employs frequent and effective follow-up
- A High level of written, verbal and interpersonal skills
- Leading the development of new learning content, social sites, courses, and learning experiences (2-3 curricula)
- Establishing clear, consistent processes to gather data and feedback on the effectiveness and return on investment of assigned training curricula
- Managing successful cross functional projects and balancing multiple priorities
- Experience in designing, developing and implementing global training programs--including considerations for localization and translation needs
- Experience with designing, developing and implementing blended learning solutions
2
Skills For Sales Learning Program Manager Resume
- Ideally, experience of building eLearning or of creating content to be incorporated into eLearning
- Experience of working closely with engineering leaders and managing vendors
- Experience of identifying business impact metrics for programs, gathering data, and reporting results back to business leaders
- Strong understanding of a child’s developmental milestones in all Domains (Approaches toward Learning, Physical Well-Being, Social Emotional Development)
- Technical experience with E-learning software, learning management systems and mobile learning applications
- More than 3 years experience leading a team or project, and coaching or teaching others
- Experience in designing and developing curriculum in a clinical setting
- Success implementing and measuring blended-learning programs comprised of classroom, virtual and digital experiences
- Partner with the LMS (Learning Management System) coordinator to create/maintain an effective process for adding and maintaining course materials in the LMS
3
Skills For EU CF Learning Program Manager Resume
- Experience using Captivate, Brainshark, and working in learning management system to load curriculum
- Practical experience developing or delivering learning content
- Previous experience in designing and developing learning solutions
- Demonstrated expertise in developing and implementing comprehensive learning development programs
- Evaluate the effectiveness of the learning programs and learning activities administered
- Experience in learning and training, specifically in a sales environment
4
Skills For AI Machine Learning Program Manager Resume
- Strong understanding and application of Adult Learning Theories
- At least six years of experience working in a Learning department of a global company
- Experience of managing the roll-out of training programs across multiple locations
- Experience working in a large, decentralized global organization, preferably in a learning & development capacity
- Demonstrated understanding and knowledge base of Developmentally Appropriate Practices and Ohio’s Early Learning and Development Standards
- Knowledge and Experience in working through Ohio’s Step Up to Quality Process along with the web-based licensing and accountability system
- Experience with instructional design for a wide range of delivery methods, including instructor led and online learning for adult learners
- Identify the learning needs of engineers at GoDaddy, and work with engineering leaders to prioritize those needs
- Direct experience presenting to and influencing peers and senior leaders
5
Skills For Senior Learning Program Manager Resume
- Min of 5 years+ experience working with Information Technology on software launches, working with product SME’s & product management
- Experience, including managing large projects/programs
- Enable the salesforce to improve their performance through learning, application, experiences, and performance support
- Use assessments to improve trainee experience in both classroom and eLearning environments
- Manage learning experiences and engagements in physical and virtual classrooms and on-line platform
- Experience working with stakeholders at Manager and Director levels
- At least eight years of experience as a program manager in a technical/engineering environment
6
Skills For Management & Leadership Learning Program Manager Resume
- Experience of working closely with corporate leaders (VPs and above)
- Experience in a training environment
- Experience in the learning and development field
- Experience with Cornerstone or other learning management systems
- Experience working cross-culturally with varied colleagues in a global environment
- Experience in a similar people or process development role, ideally in fast-paced industrial, logistics or production/manufacturing environment
7
Skills For University Liaison & Experiential Learning Program Manager Resume
- Experience in a production environment (distribution center or manufacturing environment)
- Experience with program management in learning and development
- Experience with facilitation to broad audiences and content in a dynamic and engaging manner
- Demonstrate knowledge in the application of adult learning principles for various delivery methodologies is a nice to have
- Assist with developing a culture of effective facilitators and trainers in the organization
- Assess the effectiveness of training programs and modules and make necessary adjustments to curriculum and materials
8
Skills For Distance Learning Program Manager Resume
- Partner with stakeholders to determine needs and priorities within the business
- Experience in a project or product leadership role
- Two years of professional forestry/natural resources experience
- Facilitation expertise: Knows how to engage the participants in a classroom and leverage experiences in the group
- Experience with technology implementation
- Valid Ohio Driver’s License needed
- Experience in early childhood administration and/or curriculum
9
Skills For VP Learning Program Manager Resume
- Experience in a leadership role at Amazon
- Experience with facilitation in a corporate environment
- Demonstrable experience in life-cycle content management & tools
- Designing, developing and delivering solutions to achieve learning and business goals
- Designing eLearning, learning paths, and presentations
- Leading the day-to-day relationship with external training suppliers, internal SME instructors, and learning content curators/developers
10
Skills For IT Learning Program Manager Resume
- Displaying teamwork, communication, negotiating and leading across all levels
- Working knowledge of eLearning authoring tools (i.e. Articulate, Captivate, Camtasia)
- Interpreting and implementing existing new hire strategy along with future program ideas and concepts
- Leading, participating or partnering in departmental or enterprise projects and programs
- Supporting the design and creation of the future leadership development and suite of learning programs for a standalone Maersk Oil
- Managing the suite of leadership development programs to ensure optimum value and quality are delivered
- Developing and executes on a roadmap for curriculum maintenance, redesign, rollout and reporting
- Leading and managing defined projects from definition through to implementation across all EU FC’s and measures of success
- Engaging custom learning vendors and manage the vendor relationships on key initiatives or projects
List of Typical Responsibilities For a Learning Program Manager Resume
1
Responsibilities For Early Learning Program Manager Resume
- Owning day-to-day management of projects related to delivering new content and experiences for assigned curricula as well as handling content revision cycles (revising content, retiring content, incorporating new content)
- Partnering with technical advisors, SMEs, suppliers, learning professionals and other partners to deliver curricula projects with perfect execution and high customer satisfaction
- Excellent networking skills and ability to work with different functions and cultures
- Advanced project management and strong program management skills
- Strong leadership, communication, change management, and project management skills
2
Responsibilities For Sales Learning Program Manager Resume
- Prioritize and manage multiple projects concurrently in a fast-paced environment in alignment with changing business priorities
- Advanced facilitation and consulting skills
- Proactively identify potential risks before they become larger issues; mitigate or solve problems effectively and follow-up on results
- Prior experience in a Commercial/Sales focused role (Required)
- Spanish and/or French language skills are an asset
- Work effectively with all levels of an organization, including corporate leaders VP and above
- Evidence of excellent relationship building ability across an organization, with the ability to
3
Responsibilities For EU CF Learning Program Manager Resume
- Experience providing coaching and feedback in a learning environment or on the job
- Experience with eLearning authoring software required
- Evaluate and analyze feedback and key metrics to measure the effectiveness of Learning & Development programs and processes in meeting business goals
- Demonstrate a combination of business acumen and an understanding of learning needs within the competence area
- Experience, including managing moderate to large projects
- Strong understanding of global Learning programs, policies, processes, and operations
- Strong understanding of the legal, privacy, and risk landscape
4
Responsibilities For AI Machine Learning Program Manager Resume
- Strong proficiency in MS Office and familiarity with learning management systems (LMS)
- More than 5 years experience employing interactive facilitation models in one-on-one and/or classroom environments
- Mindset: Think and Act Strategically by Establishing Clear Priorities and Alignment; Do More with Less
- Solid competency in MS Office suite especially MS Project
- Demonstrated ability to identify problems and follow through until resolution
- Manage multiple projects simultaneously, set priorities, work independently and collaborate with team member
- Candidates with diverse backgrounds are strongly encouraged to apply
- Experience in digitalization and IT, specifically in the demand role
- Practical experience with SuccessFactors user and/or admin report options
5
Responsibilities For Senior Learning Program Manager Resume
- Combined experience in
- Presentation delivery experience (Required)
- Strong knowledge of Organizational structure and internal dynamics
- Building Maersk Oil learning community to create awareness of the formal learning opportunities in Maersk Oil and share best practice
- Making continuous improvements to assigned curricula to meet desired learning outcomes
- Building relationships at all levels of the organization
- Soliciting, analyzing and implementing organization business and training objectives
- Utilize instructional design techniques and methodologies when designing training programs or enhancing current training programs
- Communicate with various audiences regarding the learning event details, pre-work assignments, schedule and course changes, reminders about upcoming sessions
6
Responsibilities For Management & Leadership Learning Program Manager Resume
- Partner with D&B Marketing Sales Enablement and leading subject-matter experts to deliver measurably impactful face-to-face, virtual, and self-service training
- Drive agent learning programs and strategy for agent learning & onboarding across APAC
- Consult with subject matter experts and existing curriculum to develop scenario and web-based learning modules
- Helps design with learning team members and SMEs, maintain, and support learning certificate programs
- Assures programs are designed using adult learning theory (ADDIE)
- Works closely with the LMS Administrator to assure learning and testing materials are accessible via the Workday LMS
7
Responsibilities For University Liaison & Experiential Learning Program Manager Resume
- Works with Marketing and communication SMEs on marketing / communication collateral for both staff and members
- Research existing learning opportunities (internal and external to Teradata)
- Manage enterprise compliance training and awareness programs in a fast-paced, dynamic, evolving environment
- Consumer Banking, Residential Mortgage, Commercial Lending
- Lead project teams, including instructional designers and eLearning developers
- Partner with others to schedule training and ensure training rooms are available, materials have arrived, meals have been ordered, etc
8
Responsibilities For Distance Learning Program Manager Resume
- Management of learning program execution and logistics
- Manage the lifecycle of a learning program, from initial design to pilot, broader roll-out, continuous improvement, and reinvention as required
- Deciphers the ROI of learning program
- Manages logistics/lead both WebEx and instructor led learning sessions
- Manages all learning materials via, LMS, etc as appropriate
- Facilitate meetings and training events (in person and WebEx)
- Consult with representatives from your audience to determine the audience learning requirements (most often by role)
- Create a proposal for learning development when needed
- Oversee learning development projects (project management)
9
Responsibilities For VP Learning Program Manager Resume
- Develop learning content when needed
- Collaborate with audience leadership to determine training deployment requirements
- Deploy training (web based and live) to the targeted individuals
- Possesses credibility, influence & presence when engaging with new sales team members & their Leaders
- Knowledge of learning & development best practices
- Manage all deployment logistics for Corporate Functions and Compliance Training
- Centrally manage the deployment of enterprise required courses within our Learning Management System
- Adult learning techniques and methodologies
- Work alongside a team of dynamic professionals with varied backgrounds while gaining exposure to multiple segments, industries and business processes
10
Responsibilities For IT Learning Program Manager Resume
- Work alongside a team of dynamic professionals with different backgrounds while gaining exposure to multiple segments, industries, and business processes
- The creation and implementation of a Manager Essentials learning program to meet the needs of new people managers at GoDaddy
- Deep understanding and knowledge of Bank policies and procedures
- Develop and implement learning strategies and programs for key stakeholder groups
- Manage all learning programs and projects for stakeholder audience
- Ensure consistency of training design, delivery and execution; proactively provide relevant feedback, suggestions and best practices to improve results
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