Lead, Customer Resume Sample
Micheal Kozey
91025 Gleason Islands,
Phoenix,
AZ
+1 (555) 272 3244
Work Experience
Team Lead-customer Project Sevices SBS
08/2017
-
PRESENT
New York, NY
- Experience supervising technical staff within client/server environment
- Obtain A+ and Lenovo certification within 6 months; Project+ within 1 year
- Experience in market Analytics and research
- Quickly learn and understand engineering processes related to power generation, oil and gas, aviation, and mining industries; leveraging the experience of the greater IPRC team when necessary
- Quickly master cutting edge predictive analytics and tools
- Deftly manage customer expectations and satisfaction for assigned customer accounts
- Feedback, establishing appropriate and actionable development plans
Customer Category Lead
07/2015
-
07/2017
New York, NY
- Develops direct reports, others within CBT and Kraft Heinz Sales by mentoring/coaching to share job experiences, building business opportunities, etc
- Harnesses the power of diversity – thinking, background, experience
- Understands and utilizes insight information applications, both internal and external (competition), to build total customer profits
- Tailors programs consistent with customer’s strategy that deliver superior results and aligns with the business sectors’ expectations
- Communicates and influence implementation of business plans to enable superior execution across key team members (i.e. SC, CMG, Retail)
- Previous experience owning a P&L
- Able to operate material handling equipment
- Basic knowledge for MS office
- Develop a deep understanding of the customer’s strategy; build and maintain strong relationships with customers at senior levels
Customer Team Lead , Customer Team
03/2008
-
01/2015
Philadelphia, PA
- Utilizes KPIs and metrics to ensure that Customer Interface team-members perform and execute work in accordance with defined timelines and service level agreements, and adhere to all SOPs
- Coaches team through conflict, helping others stay focused on goals and resolving the conflict in a constructive and mutually beneficial manager for all stakeholders
- Oversees and ensures the development and maintenance of, and adherence to, all service-related routines, processes, and procedures for department, including QMS and internal control documentation
- Understands the customers’ and Monsanto’s business cycle and uses that knowledge to anticipate needs
- Makes decisions based on an understanding of the interplay between the organization’s and customer’s needs
- Utilizes project management capabilities to guide the implementation of moderately complex or lower profile projects
- Connects with and manages relationships with various commercial and finance counterparts to deliver on an integrated customer vision
- Partners closely with regional Customer Operations Team Lead counterparts to ensure end-to-end process efficiency, from order receipt through order shipment
Education
Oklahoma Panhandle State University
2004 - 2008
Bachelor's Degree in Liberal Arts
Professional Skills
- Sales and Account Management experience with proven relationship building skills
- Excellent organizational skills with the ability to handle multiple projects and priorities
- Excellent interpersonal skills including ability to work in collaborative team environments and establish and maintain on-going business relationships
- Communicate effectively via email transmission by utilizing proper grammar and punctuation skills
- Exhibits strong influence and negotiation skills, both with internal stakeholders and vendors
- Proven experience in negotiating difficult matters, influencing others to achieve results and facilitating facilitates cross functional project teams
- Experience in problem-solving/ conflict resolution, critical thinking and priority-setting
How to write Lead, Customer Resume
Lead, Customer role is responsible for negotiation, mainframe, transmission, finance, training, integration, recruiting, sox, reporting, design.
To write great resume for lead, customer job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Lead, Customer Resume
The section contact information is important in your lead, customer resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Lead, Customer Resume
The section work experience is an essential part of your lead, customer resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous lead, customer responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular lead, customer position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Lead, Customer resume experience can include:
- Computer programming/scripting skills
- Strong knowledge of problem solving tools (Lean - Six Sigma) & proven quality technical knowledge
- Experience using Microsoft Office products including: Excel, Word, Outlook
- Strong understanding of Healthcare customer services business and understanding of customer (hospital systems) and their needs
- Experience performing a reporting analyst and data analyst role
- Multi-task and deal with continuously changing priorities, and dealing with ambiguity
Education on a Lead, Customer Resume
Make sure to make education a priority on your lead, customer resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your lead, customer experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Lead, Customer Resume
When listing skills on your lead, customer resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical lead, customer skills:
- Total Sales/HQ planning and customer insights experience, with preference to individuals with consumer packaged goods experience
- Proven management experience in leading and mentoring a team in a fast paced sales environment
- Strong sales background with excellent understanding of business processes and systems and building customer relationships
- Analytical aptitude with proven financial management experience
- Ability of leadership, organization, and time management skills
- Experience managing a supplier or leading an outsourced managed service
List of Typical Experience For a Lead, Customer Resume
1
Experience For Team Lead-customer Project Sevices SBS Resume
- Professional Services depth, demonstrating significant experience with large deals, risk management, commercial agreements, and portfolio balancing/management
- Grow relationship management for strategic customers (sales and delivery) with One Enterprise approach to achieve Microsoft strategic priorities
- Troubleshooting vibration issues related to Rotating Machinery from clients across Europe
- Ongoing MTO and Transformation support
- Providing technical insights and comparative analysis in term of vibration and performance analytics, using remote monitoring Software
- Writing RCA and other reports and assisting the Service Manager
- Technical escalation point for 1st and 2nd level teams during complex incident troubleshooting
- Execute / Manage ad-hoc analytics requests coming out of regions
2
Experience For Customer Category Lead Resume
- Arrive at baseline segmentation tagging for each region
- Provide technical and service related training to Tier 1 and 2 engineers
- Owner of customers specific documentation required within operational team and for internal training purposes
- Complete thorough and timely research
- Primary supply chain point of contact on supply chain execution deliverables on turn & promotion volume for assigned customers
- Collaborate with Replenishment, CPFR Analyst, and supply to determine the execution plan for promotions
- Drive action plans across stakeholders to mitigate issues that impact ability to execute orders efficiently
- Primary link between Transportation (MTEC) team on promotion plans, delivery execution, and CI opportunities
3
Experience For Customer Facing Data Lead Resume
- Collaborate with Replenishment to adjust order review times based on downtimes, holidays, or other factors
- Interface with Credit/Collections & SSO team to provide leadership and resolution of escalated customers Invoice Percent Current (IPC), pricing deduction, penalty fees, and order release opportunities
- Leverages available resources/scale to elevate executional excellence across b Leads cross‐functional business planning in category mgmt., supply chain efficiency, technology, local marketing
- Sales strategy and revenue generation in a solution selling environment, including Preimier (Volta) selling transformation
- Execute Project Management activities within a defined Product Life Cycle processes
- Develop, orchestrate & execute comprehensive multi-year Services strategy for Area
- Digital thought leadership and in- depth knowledge of industry trends that drives strategy and execution
- Ensure all dashboards are updated with region level changes
4
Experience For Customer Team Lead , Customer Team Resume
- Build the product level L1 dashboard for global product CMO's
- Create L2 segmentation execution plan by region
- Leverages available resources/scale to elevate executional excellence in employees
- Utilise your industry experience, equipment knowledge, software know-how, to provide early warning of impending problems with diagnoses of major rotating equipment and process failures. Use cutting edge APM predictive analytic software and tools to analyse the health and performance of connected assets
- Gain Knowledge, learn and understand engineering processes related to power generation, oil and gas, aviation, and mining industries; leveraging the experience of the greater monitoring team when necessary
5
Experience For Journey Customer Segmentation & Campaign Lead Resume
- Deliver savings to your customer in the form of reduced maintenance costs and less unplanned downtime
- Diagnose and ensure down time and outages are minimised
- Support customers to leverage full advantages of APM GE Digital Twin (Asset Performance Management) for reliability and availability improvement of their plant fleet
- Responsible for working directly with the Collections Analyst assigned to the same portfolio of customer accounts to prioritize customer account activity and ensure customer accounts are kept current and “clean”
- Responsible for ensuring the team is compliant with USG’s internal controls and SOX requirements
6
Experience For Customer Interface & Operations Team Lead Resume
- Process Control and Improvement: Utilize lean six sigma tools and techniques to drive efficiency and effective improvement in the dispute resolution process while reducing the cost of executing and managing the process year over year. Work with FSS team leads to share best practices, implement improvements and standardization where possible
- Lead improvement projects comprised of team members from operations, IT, finance and third-party solution providers. Create an environment that promotes continuous improvement and transparency at all levels; Identify and implement activities to promote best practices/standards across the AR process
- Leadership, Communication, and Teamwork: Promote effective communication with business partners and external customers; Actively engage in problems/conflict resolution, coaching, counseling, training and development
- KPI focus through effective problem management and diligent quality checks
- Moderate SAP experience
- Join conference calls to assist customer change or testing activity
7
Experience For Technical Lead Customer Resume
- Troubleshoot, classify and correlate network incidents and problems on tier 2 to 3 level
- Provide a key trusted business partnership with our customer
- Provide updates to the customer and respond to requests for information
- Trusted operations partner for the customer and the customer project team
- In-depth technical expert for the customers managed network solution and relevant processes
- Identifies service improvement opportunities and drives those forward with relevant stakeholders
8
Experience For Lead Analyst, Customer Response Resume
- Review of Problem/Chronic incidents
- Responsible for working directly with the Collections, Sales, Pricing, Quality and IT teams to ensure issues that impact customer satisfaction related to the Invoicing and AR processes are identified and resolved at the root. Responsible for escalating issues as appropriate to ensure proper visibility and resources are allocated to significant issues that impact customer satisfaction
- Can instruct others on processes and procedures. Advises the customer on most favorable outcome, anticipates potential issues to proactively circumvent issues. Adapts to exceptions and develops new procedures and workarounds for others to use. Resolves issues pertaining to scope, schedule and budget, or drive change management. Defines quality requirements
List of Typical Skills For a Lead, Customer Resume
1
Skills For Team Lead-customer Project Sevices SBS Resume
- Identifies and makes available appropriate skill training development to improve the capability of the team
- Experience in troubleshooting complex IP networks
- Cisco Certified Internetworking Professional to Expert (CCNP/CCIE) certification or equivalent experience
- Sets objectives and priorities and defines KPI’s in line with overall company direction
- Experience in the Power Generation, Oil and Gas, Aviation, Mining, or related industry
- Min. 3 to 5 years of Pharmaceutical industry experience
2
Skills For Customer Category Lead Resume
- Experience as a Manager or Senior Manager Category Leadership, or other related job
- Experience in category management, customer management, and account management for a food, beverage, or CPG company
- Ambitious with a strong willingness to learn and challenge the status quo
- Experience with the B2B portal solutions is desired
- Review Business requirements identifying needs, best in class solutions and existing gaps for the implementation of customer communities B2B portal
- Review Testing scripts to ensure accuracy of Integration and Regression testing efforts
- A track record for setting and achieving aggressive targets
- General understanding of IT systems, including ERP’s, interfaces, databases and BI platforms
- Communicates insights and learning's both internally and externally to a wide variety of audiences
3
Skills For Customer Facing Data Lead Resume
- Coordinates, reviews and approves training materials for end users
- Mobile and willing to relocate anywhere in Canada for future opportunities
- Partner with functional peers of all areas to drive flawless execution performance while aligning with Mondelez values
- Team Leadership - 25%
- Assigns and evaluates work
- Communicates the career path strategy
- Communicates insights and learnings both internally and externally to a wide variety of audiencesTeam
4
Skills For Customer Team Lead , Customer Team Resume
- Demonstrates ability to diagnose and solve basic to intermediate issues; Able to isolate moderately complex scenarios down to actionable items within designated job function; Can be utilized to problem solve at customer sites as the GE representative
- Instructs others on how to thoroughly analyze data and present findings and recommendations in a way that is easy and simple for key stakeholders to make decisions; links analysis to overall business objectives and strategies
- Modifies processes to simplify
- Works with IT to deliver automated process and innovative technology solutions that enable the Business Requirements
- Support the governance model for enhancements to the technology platform
- Document existing business processes in order to define current business activities to aid the development of new portals solutions. Meet with key stakeholders to define to-be business processes and systems requirements and goals
- Research, review, and analyze the effectiveness and efficiency of existing processes/portals and develop strategies for enhancing or further leveraging these solutions
5
Skills For Journey Customer Segmentation & Campaign Lead Resume
- Document the business case and functional requirements for new systems and procedures for the purpose of enhancing business processes, operations, and information process flow
- Experience analyzing time series data of industrial equipment
- Presenting to a room of C-level executives an update on the primary drivers for a recent change in zulily’s NPS score
- Hard working and committed to superior quality in their work
- Handle pressure under time/resource constraints
- Passionate about software and technology
6
Skills For Customer Interface & Operations Team Lead Resume
- Completed at least two years of College education
- Takes a broad analytic perspective
- Travel requirements – 30%+ internationally
- Some areas require steel toe shoes, bump hats and/or safety glasses
- Exposure to data visualization tools like Spotfire and Tableau
- Extensive knowledge of industry, category and/or Mondelez portfolio specific to category
- Emotionally Curious: Always putting the whole person at the heart of your thinking. It’s about having an emotional radar that makes us ask ‘what’s the right thing to do – and the right way to be - for this person right now.’
- RelentlesslyCollaborative: Having a constant itch to want to work together better to create even better solutions for us and the customer. It’s about constantly pushing Sky forward through creating and sharing best practice
- Strong negotiation skills/problem solving ability
7
Skills For Technical Lead Customer Resume
- Experience using Microsoft Excel, Power Point, Microsoft project, Access and Visio
- Experience in project and cross functional team leadership and management
- Understanding of the USG customer and the credit/collection process
- Working knowledge of SQL and databases and data manipulation, data pulls from SAP/other systems
- Expertise in developing, maintaining reporting solutions to meet customer needs using various tools like Tableau, Excel, Sales Force (or other tool)
- The position requires a thorough understanding of HNAH’s AML/BSA policy as well as their application through CMB’s LOB procedures
- Identify and implement opportunities for process improvement using Six Sigma/Lean methodology - takes on a proactive position to incorporate ideas
8
Skills For Lead Analyst, Customer Response Resume
- Makes operational decisions based on an understanding of the interplay between the organization’s and customer’s needs
- In accounts receivable roles
- Understands the customers’ and Monsanto’s business cycle and uses that knowledge to anticipate needs, such as recruiting and training of temp labor for the teams for the peak seasons as appropriate
- Oversee performance of analysts completing initial CMB customer due diligence based on bank systems of record, existing document repositories and publicly available information to comply with Bank policy
- Review quality of work of assigned team and monitor progress against Key Performance Indicators (KPIs) and team targets to ensure regulatory deadlines on profile reviews are met
- Experience working in business management, international business, and/or supply chain capacity
- Salesforce.com or other CRM tool experience
- Strong understanding of StubHub’s internal and external systems and websites
- Help capture customers’ perceptions of their experiences relative to their goals, needs and expectations
9
Skills For Lead Customer Reliability Engineer Resume
- Customer communication experience (E-mail & Phone)
- Work closely with customer facing PLCA’s and MDM to build understanding on the use of data within OTC and MTO
- Approve product design, engineering changes, drawing releases, tolerance stack-ups and DFMEA’s, DVP&R’s for customer programs
- Develop/Support collaboration model for (CSCM) through maintaining robust reporting and action plans
- Deep understanding of Facebook’s Global Sales Organization, its structure, its goals and long range vision
- Meet and exceed team SLA’s concerning productivity
- Primary link between shipping sites (RDC) to understand downtime and other operational challenges and opportunities
- Participate in continuous improvement and system enhancement initiatives impacting Customer Logistics and Order Management
- Manage escalations of complex or significant issues to senior management to ensure their resolution
10
Skills For Customer Journey Mapping Lead Resume
- Help design and implement actionable plans that can scale the partnerships of the councils deeper within our Facebook and our customer’s teams
- Well versed in Facebook’s business, power of the platform to drive business outcomes and our long range plans
- Maintain regular communication with Business Customer Data Leads, PLCA’s and Business Process Owners to understand and address concerns/issues pertaining to customer master/hierarchy data and its use in customer facing processes
- Visualize the customer journey to optimize stakeholders’ understanding, engagement, and decision-making based on the journey map story
- Illustrate the customers’ current or future journey across multiple touchpoints rather than focusing on a single touchpoint
- Support and facilitate the customers’ point of view, not an internal business point of view
- Work independently with minimal direction needed
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