IT Training Resume Sample

1 vote
Maximillian Nader
128 Parisian Ranch,  Detroit, MI
+1 (555) 670 2743

Work Experience

IT Training Specialist
07/2017 - PRESENT
New York, NY
  • Represents the concerns and issues of the assigned clinical constituencies related to clinical informatics
  • Coordinates and actively participates in the planning, design, development, implementation, maintenance, training and evaluation of clinical information systems for nursing services
  • Facilitates the integration of data, information and knowledge to support patients, nurses and other providers in their decision-making
  • Develops and coordinates IT workplace training content around current technologies such as Microsoft Office365, Windows 10, and other technology systems and tools
  • Coordinates and manages all IT electronic training content including the conversion of existing paper job-aids, the ongoing development of new job-aids and the integration of IT training into the Onboarding process
  • Interfaces with business units across the organization to develop and determine scope of IT instructional needs and appropriate delivery methods, create learning objectives, structure content, and develop adoption strategies that minimize support calls and provide employees with the information they need in the most efficient manner possible
  • Maintains and/or creates IT Training content within Team Sites, Sharepoint Online, Microsoft Stream, and other delivery platforms to ensure learning materials are updated as necessary
  • Reviews content from third-party sources and customizes to meet internal standards
  • Communicates IT training initiatives to the business
IT Training Business Analyst
12/2012 - 01/2017
New York, NY
  • Collaborates with Organizational Development on special projects
  • Plan and coordinate with a diverse group of people
  • Highly organized, detail oriented, excellent verbal and communication skills
  • Expertise with design & media tools such as Photoshop, Camtasia Studio, or equivalent software
  • Designs, develops and delivers training for new technologies initiatives. Actively participates in project teams from kick-off through post-project support
  • Develop relevant classroom materials including learning objectives, training documentation, visual aids, test plans, course handouts, e-learning and quizzes
  • Manage and motivate participants in a classroom or virtual setting. Conducts live and virtual training sessions to both U.S. and International users
  • Effectively and efficiently manage all aspects of classroom set-up and administration associated with the Senior IT Training Specialist role — e.g., registration, confirmations, material prep, room scheduling, video conferencing and post-class follow-up
IT Training Professional
02/2010 - 07/2012
Phoenix, AZ
  • Design and develop e-learning learning modules to support instructor-led programs or other initiatives within the firm
  • Continuously improve the quality of existing curriculum through active process improvement efforts such as collaboration with end users, formal needs assessments, analysis of User Support trend data or project lessons learned
  • Develop in-depth knowledge of the firm’s core applications and provide Subject Matter Expertise knowledge for the team on assigned projects
  • Proactively market the IT Training services in the home office as well as during site visits to other Ropes & Gray offices
  • Manage complex projects and resources (people, costs, and time) across multiple departments. Knowledge of project management processes and systems
  • Knowledge and ability to direct a staff in integrating information technology services with the work requirement and deliverables of the unit, including the ability to provide leadership and influence others
  • Knowledge of new technologies (in specific field) and ability to maintain and stay abreast of updates and changes
  • Through Project management mind-set and Technical trainings support Global IT to live up to a true ‘Quality First’ culture


Liberty University
2004 - 2009
Bachelor's Degree in Education

Professional Skills

  • Demonstrated interpersonal skills and listening for understanding
  • Strong multi-tasking skills with the ability to shift focus on different tasks throughout the day
  • Demonstrated experience in applying adult learning theory and instruction
  • Prior teaching/training experience required
  • Prior training, facilitation and/or development experience
  • Proven experience with adult learning principles, methodologies and course design techniques
  • Proven work experience as a training manager or two years as a technology trainer

How to write IT Training Resume

IT Training role is responsible for training, litigation, credit, integration, reporting, design, research, travel, multimedia, events.
To write great resume for it training job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For IT Training Resume

The section contact information is important in your it training resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your IT Training Resume

The section work experience is an essential part of your it training resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous it training responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular it training position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative IT Training resume experience can include:

  • Demonstrate exceptional verbal and written communication, listening, and interpersonal skills
  • Demonstrated presentation and communication skills to a variety of different audiences (both technical and non-technical)
  • Excellent written and oral communicant skills
  • Excellent, professional oral and written communication skills and the ability to adapt communication style to audience
  • Strong editorial, quality assurance skills and attention to detail
  • Self-directed with excellent judgment, strategic thinking, leadership, and the ability to manage risk and competing priorities and deadlines

Education on an IT Training Resume

Make sure to make education a priority on your it training resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your it training experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in IT Training Resume

When listing skills on your it training resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical it training skills:

  • Influence and coordinate stakeholders remotely, across multiple countries and working cultures, and engage effectively at all levels
  • Two years of experience in training in an IT environment, or an equivalent combination of education and work experience
  • Demonstrated ability in designing and developing course curricula, writing/compiling training documentation for computer-related training
  • Assists end users with submitting requests, reporting incidents and utilizing IT services for efficiency and effectiveness
  • Experience of managing others (team of 30) in the development of training materials & delivery of training
  • Experience of designing and delivering training for process and IT systems implementation

List of Typical Experience For an IT Training Resume


Experience For IT Training Specialist Resume

  • Enhance users’ skills, performance, productivity and quality of work
  • Experience with non-traditional authoring tools such as GoAnimate, PowToons, VideoScribe and/or game authoring tools is desirable
  • Financial systems experience desired, but not required
  • Conduct effective new hire orientation
  • Monitor and evaluate program effectiveness
  • Two years of technical hands-on experience
  • Assists IT Management and Manager of Learning & Development with coordinating, scheduling, and budgeting training for IT team members and end user groups
  • Tailor existing technical documents into training materials and provide guidance to accommodate the user’s specific need

Experience For IT Training Manager Resume

  • Write and edit content, instructional text, audio scripts, and video scripts and to design interactive and engaging learning opportunities
  • Develops the necessary training documentation and materials to support learning and development
  • VP and Directors, Application Engineering and Support
  • Conduct classroom and remote training sessions on proprietary and third party applications for a global user base
  • Achieves and maintains current certification or credentialing for clinical and/or technical application(s) as appropriate

Experience For IT Training Specialist Lead Resume

  • Collaborate with business partners on user training needs
  • Advocate corporate standards, knowledge sharing, and communications
  • Identify and assess future and current training needs
  • Drive successful adoption of technology and measurement of training impact
  • Provide opportunities for ongoing development of targeted user communities
  • Classroom and location scheduling
  • Update and maintain training metrics and student feedback evaluations
  • Proficient knowledge of eLearning/Instructional Design Models or Theories (e.g. ADDIE, SAM)

Experience For IT Training Business Analyst Resume

  • Perform minor functional product testing
  • Basic familiarity with eLearning tools such as Captivate, Assima or Articulate
  • Independently write, storyboard, visually design, develop, edit, and program course content applying instructional design principles and best practices
  • Perform ‘top project’ Quality Gates reviews with Global IT Project Managers
  • Global IT SMT and Business IT Directors
  • Global IT senior management team
  • Human resources (Global IT)
  • Global IT departments (HQ)

Experience For Enterprise IT Training Specialist Resume

  • Manage multiple tasks in a dynamic environment
  • Legal right to work in the UK and to travel outside the UK to other European locations
  • Develop training materials including user guides, instructor guides, presentation, job aids, and web-based tutorials for proprietary and third party applications
  • Demo creation and presentations
  • Provide Student support with registration, accesses, credit and communications
  • Engage with stakeholders, subject matter experts (SMEs), prospective learners, and other learning professionals to determine, recommend, and document instructional and learner engagement strategies
  • Proven ability to build rapport and a collaborative working environment with both technical and non-technical business partners
  • Graphics design/marketing background is extremely helpful

Experience For IT Training Professional Resume

  • Map out annual training plans for management, HR, customer support and more
  • Assist with the development of training programs
  • Drive and ensure best practices standardization across all projects and content
  • Perform needs and task analysis, scope projects, and evaluate existing resources to identify options and recommend the most appropriate learning strategy to meet the performance needs of the audience
  • Evaluate the need for updates to course materials based upon product releases, new functionality, and feedback

Experience For Senior IT Training Specialist Resume

  • Function as a business partner to quickly and deeply understand needs and organizational constraints/requirements, and then determine, design, develop and deliver/implement the most effective and efficient learning solutions and services possible
  • A strong design aesthetic along with experience in performing quality assurance checks on projects. Ability to successfully design and develop multiple projects at one time and work projects through to completion with some oversight, guidance, and coaching
  • Quickly learn new products, applications, and systems
  • A creative IT background or education
  • Applicant cannot have traveled outside of the U.S. for more than 180 days in the past 5 years
  • Manages relationships with multiple Takeda business entities and vendors
  • Reviews service management tools and systems, end user service requests, incident reporting, self-service systems, structured interviews, observations, etc. to identify and recommend targeted training solutions for enhancing end user group job performance
  • Develops training courses and curricula for training new associates and enhancing their knowledge and understanding of automated functions within the organization
  • Prepares learning objectives, develops and delivers classroom/lab/web training on use of systems and software, IT processes, procedures, systems and applications

Experience For IS / IT Training Specialist Resume

  • Coordinates, schedules, and facilitates training of IT team members on new Information Technology projects, initiatives and services and in developing their individual development plans
  • Deliver training content in a variety of formats, e.g., classroom, facilitated discussion, web-based and one-on-one, et
  • Analyze and assess the knowledge and capabilities of self and others to identify appropriate training solutions
  • Knowledge of multi-channel training development and delivery
  • External training providers
  • Mastery of Utilizing SnagIt
  • Deliver against tight time frames in a fast-changing environment
  • Provide solutions and best practices for solving problems
  • Support the development of SDLC Templates and training materials

Experience For Manager IT Training Resume

  • Supports service departments at the Store Support Center in their use of service management tools and systems
  • Facilitates the use of Knowledge Management tools, concepts, and processes
  • Read, analyze, and interpret data/reports
  • Maintain confidentiality of corporate information
  • Identifies budget needs relevant to position and communicates to Manager, IT Service Desk for review and inclusion in budget
  • Mobile device use on multiple platforms (iOS, Android, Windows)

Experience For Hcs IT Trainer IT Training User Support Resume

  • Service management tools and systems (i.e. ServiceNow
  • Telephone system and voicemail functionality
  • Oversees the IT Super User program
  • Delivery of project plans and appropriate project artifacts
  • Product evaluation and vendor relationship management

List of Typical Skills For an IT Training Resume


Skills For IT Training Specialist Resume

  • Effective time management and execution skills · Adapt quickly and appropriately to changing business conditions/demands
  • Advanced skills and experience with Adobe Captivate, Camtasia, Articulate Storyline, and SnagIt
  • SQL knowledge and skills
  • Advanced skills in MS Office 2016 or Office 365 and SharePoint
  • One (1+) year general experience in marketing design, video editing, or creative writing
  • Experience building and presenting training programs for proprietary applications
  • Develop blended learning programs and content based on proven adult learning techniques using appropriate design, content, and technologies
  • Experience with the Blackboard Learning System and/or distance learning systems

Skills For IT Training Manager Resume

  • 1) IT Training experience (develop training manuals, how-to-instructions, multimedia visual instructions, et c.)
  • Experience leading and delivering software projects
  • Experience developing E-Learning is advantageous
  • Deploy training using an effective variety of methods
  • Embrace/grasp emerging technologies and teach others; demonstrated technical aptitude and ability to learn new applications and systems quickly
  • Demonstrated expert knowledge of Microsoft Office applications, Microsoft Windows operating systems (i.e. Windows 7/10) and associated tools and utilitie
  • Two to four years progressively successful experience in education or training is required
  • One (1+) year training experience
  • Experience delivering with Agile and/or Kanban

Skills For IT Training Specialist Lead Resume

  • Experience of managing stakeholders from multiple organisations
  • Significant experience training business applications such as Kronos, Lawson, etc
  • Significant hands-on experience developing a range of quick reference guides
  • Experience working in an IT environment with project managers and developers to understand system requirements
  • Experience in the customer's environment as a TISO and/or Field Engineer is highly desired
  • Work experience within IT and education

Skills For IT Training Business Analyst Resume

  • Conducts training needs assessments across the organization to identify knowledge and skill gaps of end-user groups with respect to technology utilization
  • Demonstrated ability to teach, train and coach
  • Experience in Adult Education Instructional Design
  • Experience course material development is required
  • Solid knowledge of the workflow of business and clinical applications
  • BA/BS with 7 years of experience
  • Autonomous, self-organised, self-driven leader - with a strong hands-on focus
  • Strong technical aptitude and a desire to learn and work with new technologies

Skills For Enterprise IT Training Specialist Resume

  • Proven track record of excellence as a professional
  • Produce a variety of business documents that demonstrate command of language, clarity of thought and organization of ideas
  • Understand customer needs and expectations; provide excellent service in direct and indirect manner; and fulfill customer expectations
  • Work with proper stakeholders to validate user requirements and features
  • Maintains and prepares records on attendance, employee progress and program effectiveness

Skills For IT Training Professional Resume

  • Creating training documentation for user consumption
  • Understanding of adult learning theory and instructional systems design
  • Training Handbooks, Quick Reference Guides, User Manuals
  • Understanding of Information Technology service offerings, technical preferences, and technical direction
  • Provide answers to customers by identifying problems; researching answers; guiding customers through corrective step
  • Design, develop and updated training materials and curriculum including Web Based Training
  • Assist Client in identifying the appropriate audience for training
  • Use Instructional System Design (ISD) model for training, where applicable, for training and curriculum development
  • Webinar training, computer-based training modules, online modules

Skills For Senior IT Training Specialist Resume

  • Define learning objectives for training strategies and methods developed
  • Develop training content based upon design requirements and training strategy decisions
  • Support the creation, delivery and implementation of Learning and Development solutions while working with Human Resources and Information Technology
  • Mastery of an eLearning authoring tool, preferably Captivate
  • Work both independently or collaboratively, producing all assigned work while adhering to deadlines

Skills For IS / IT Training Specialist Resume

  • Maintain a keen understanding of training trends, developments, and best practices
  • Lead 1, 2 or 3 hour training classes at various locations (including out of local area)
  • Exposure to LMS’s and an understanding of eLearning development software and standards
  • Develops and executes the IT staff onboarding program
  • The ability to manage and handle training demands and stakeholder engagement
  • Identify training requirements for new operational processes, applications, and/or policies
  • Recommend the best training strategy and delivery method, based on the content and audience

Skills For Manager IT Training Resume

  • Develop training handbooks and/or reference guide to facilitate smooth transition for end users
  • Update and revise training modules, handbooks, user guides, presentations etc. as required
  • Develop and maintain a library of Client training materials
  • Periodically review the Client training library to address gaps and/or refresh material
  • Deliver or Transfer Training

Skills For Hcs IT Trainer IT Training User Support Resume

  • Coordinate and schedule training, as required
  • Assist Client to manage the logistical and facilitation arrangements for training, as required
  • Conduct training sessions, as required
  • Foundation-level understanding of ITIL and associated concept
  • Create and deliver internal Takeda IT training programs and courses to employees so as to meet employee performance and development needs
  • Support the development of Standard Operating Procedures and Policies

List of Typical Responsibilities For an IT Training Resume


Responsibilities For IT Training Specialist Resume

  • Designs, develops and delivers all IT training programs and materials to a wide range of customers throughout the organization. Ensures training dependencies and processes across departments are understood by application owner
  • Competency in Cerner Bundle of Applications, Particularly Registration, Scheduling, and PowerChart
  • Think logically and engage in creative problem solving
  • Maintain the Training Knowledgebase, Best Practice Tips, how to’s, and other publication sources, to aid our users in self-help
  • Work with internal teams to obtain an in-depth understanding of the technical application process and requirements
  • Global IT controlling
  • Proficiency in of Microsoft Office suite of applications

Responsibilities For IT Training Manager Resume

  • 2) In depth knowledge of Microsoft Windows and Office products (Word, Excel, Access, SharePoint, Outlook, PowerPoint)
  • Microsoft certification in the Office Suite or extensive knowledge of the Microsoft Office 2016 suite
  • Knowledge of various legal-specific technologies (e.g., document management systems, document comparisons and document automation tools)
  • Set proper time estimates and deliver upon project commitments
  • Influence others to take action and achieve objectives
  • Express oneself and communicate with others verbally in user-friendly language

Responsibilities For IT Training Specialist Lead Resume

  • Ability and willingness to seek out work and accomplish goals
  • Offer constructive feedback to and accept direct feedback from others
  • Excellent customer service skills, including patience and concern for client issues, problems, and the ability to effectively convey technical information to non-technical users
  • Troubleshoot technical issues and escalate when appropriate
  • Translate technical documentation into content that can be more easily understood by a non-technical user
  • Assist with data management and work flow

Responsibilities For IT Training Business Analyst Resume

  • Potential delivery methods include, but are not limited to
  • Workshops, seminars, brown-bag lunches
  • Transfer training materials and support information and/or documentation to information owner (in event the Contractor is not responsible for conducting training)
  • The Contractor shall provide the means for collecting training evaluation data from client end-users and stakeholders
  • Potential delivery methods include, but are not limited to Classroom instructions, Workshops, seminars, brown-bag lunches, Webinar training, computer-based training modules, online modules, Training Handbooks, Quick Reference Guides, User Manuals
  • Develop deliverables and processes tailored to client’s overall organizational strategy by analyzing a wide variety of solutions

Responsibilities For Enterprise IT Training Specialist Resume

  • Provide User engagement/support
  • TS/SCI with poly is required
  • Communicate complex concepts n simple form to cross-functional departments or teams
  • High excel proficiency is advantageous
  • Prepare educational aides
  • Supplier and Vendors
  • NET or Dev/Ops
  • Develops and executes comprehensive learning services strategy. Develops and monitors comprehensive training plan for all new IT projects. Manages, designs and develops custom blended learning solutions. Develops the Policies and Procedures as they relate to IT Training education plans. Manages and maintains the IT master curriculum and course catalog

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