IT Team Lead Resume Sample
Oswaldo Kohler
2054 Marquardt Lake,
Dallas,
TX
+1 (555) 800 2406
Work Experience
IT Team Lead
12/2017
-
PRESENT
Phoenix, AZ
- Work on automation efforts of SDL’s product line by developing modules for deployment, configuration management, service automation, etc
- Through proper planning, coordination, and execution, ensure successful delivery of Site IT services such as real estate expansion projects, desktop and mobile hardware and software support, genius bar, all hands and department meetings, IT asset tracking and management, e-waste, IT shipping and receiving, etc.
- Develop and communicate Site IT Services activities in relations to RingCentral’s company goals and mission to team members, provide consistent performance feedback, and create opportunities and framework for team member career advancement
- For the operational support and continuous improvement of the IT estate, across all environments
- Day-to-day local IT functional support from Desktop to application, back-ups, licenses and monitoring; Leadership of local IT Team
- Local management and delivery of IT Change, Problem, Service and Incident management including escalation and reporting
- Availability to support IT Change and Incidents outside of core business hours
IT Team Lead-powershares
06/2012
-
06/2017
Dallas, TX
- Managing third party suppliers and liaising with internal Business Units to provide proactive and timely responses to issues outside of their control
- Engage with technical staff and suppliers to define the best system and platform configurations to achieve business / user objectives
- Ensuring Production environments are protected by governance, monitoring, good practice/process, design and ‘fit for purpose’, supporting all project and change activity
- Developing a culture of ‘continual improvement’ for the services provided to the business
- Software and processes are correctly documented to ensure single points of knowledge do not become a problem and skills are distributed across the team and department
- Ensuring that software Deliverables/Artefacts, as part of any Change/Project, are progressed providing appropriate status reporting and updates as requested by the Line/Project/Change Manager
- Understand the IT requirements of the company’s staff to ensure that the Systems and applications employed are enhancing user’s operating processes
- Number of SLAs met (Environment Availability, Responsiveness To Requests etc.)
Education
Trinity University
2008 - 2012
Engineer's Degree in Computer Science
Professional Skills
- Excellent problem solving skills, keeping an overview with an eye for detail
- Excellent problem-solving skills, i.e., the ability to apply a highly logical and well-organized approach to the analysis and resolution of issues
- Display strong .NET and Android skills to develop and guide the direct reports
- Proven experience in implementing and supporting virtualization efforts using VMware ESX or similar
- Experience on his/her working unit or other relevant experience
- Knowledge of Windows 2008 / 2012 Server, Microsoft SQL Server, Microsoft IIS install and management; Microsoft Excel Skills; Azure
- Strong team builder with experience in people or team management
How to write IT Team Lead Resume
IT Team Lead role is responsible for software, design, wireless, finance, integration, database, recruiting, shipping, trading, java.
To write great resume for it team lead job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For IT Team Lead Resume
The section contact information is important in your it team lead resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your IT Team Lead Resume
The section work experience is an essential part of your it team lead resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous it team lead responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular it team lead position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative IT Team Lead resume experience can include:
- Re-engineering experience good to have
- Team collaboration skills in a global virtual team setup
- Experience or willing to learn mobile DevOps, automated testing, and analytics
- Experience in performance monitoring and performance tuning
- Experience leading small projects or small teams
- Experience managing an outsourced service and governance of vendors
Education on an IT Team Lead Resume
Make sure to make education a priority on your it team lead resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your it team lead experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in IT Team Lead Resume
When listing skills on your it team lead resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical it team lead skills:
- Communicate effectively with peers within the business, technical management and/or external vendors
- Critical Skills to include
- Demonstrated proficiency with web hosting, including IIS and Apache
- Experience working as an IT Functional Team Lead in an ERP package supporting Order to Cash processes
- Experience developing large scale MDM, data warehousing, data lake and data integration projects
- Experience designing and developing complex multi-tiered application with Services Oriented Architecture (SOA)
List of Typical Experience For an IT Team Lead Resume
1
Experience For IT Team Lead-powershares Resume
- Experience in Solutions leveraging DEVOPS for Automation, Continuous Integration & Deployment
- Experience with Android or iOS application development
- Experience with offshore team management preferable
- Responsible for technical direction of the team from Code Reviews, Design Process, and building consensus on the team
- Of formal processes documented
- Adhere to strict SLA's
- Customer escalation contact point
- Mentor and assist with technician development
- Approve and track vacations
2
Experience For IT Team Lead Resume
- Break fix work
- Attention to details and accurate documentation
- Performs system- wide/cross-functional team management
- Provides direction for projects
- Manages project activities within a discipline including scheduling and budgeting and implementation and adherence to the Software Development Methodology Framework (SDMF}
- Performs work in a technical lead capacity and makes decisions that require the application of a significant range of fundamental principles in a wide and often unpredictable variety of contexts
3
Experience For IT Team Lead-powershares Resume
- Assists with executing the project technical automation plan and evaluates and coordinates the implementation of new automation modules and tools
- Tests and supports data integration of new releases of production software/programs
- Oversees investigative work to seek effective business solutions and applies and monitors the use of required modeling and analysis tools, methods and standards
- Cooperates with senior client and IS&T staff as required, conducting high level investigations for strategy studies, requirements specifications and feasibility studies
- Evaluates and recommends new automated testing software, client/server software and test lab hardware to support infrastructure testing
- Organizes implementation through improvements in information systems, data management, processes and procedures, organization and equipment
4
Experience For IT Team Lead Resume
- Advises on alternatives and assesses technical limitations with operations realities
- Leads project Change Control Board activities
- Understand the technical constraints so as to be able to lead/coach the team
- Draft regular reports for the Project lead (CP)/ IT manager on the advancement of the team’s work and recommend corrective measures whenever necessary to meet project objectives
- Anticipate and recognize potential conflicts and recommend solutions to the Project lead (CP)/ IT Manager for the team
- Take part in performance assessments in collaboration with the Project lead (CP)/ IT Manager
- Maintains follow the sun On-Call Schedule
5
Experience For IT Team Lead-powershares Resume
- Work closely and collaborate with onsite leads and developers in design and delivery of solutions
- Follow SVB’s SDLC delivery methodology for the delivery of the solutions
- Compliance to all SVB standards, policies and procedures
- Strong hands-on development experience as a senior developer and worked on technologies such as: Visual Studio .NET Framework, C#.NET, ASP.NET & MVC versions, SQL Server 2012 +, REST, JQUERY & JSON, integration with third party libraries
- Experience in Agile Methodology such as Scrum
- Achieve results in a fast-paced dynamic environment
- Understand and work within team dynamics
6
Experience For IT Team Lead Resume
- Self-starter, works well with others
- Oversee work flow
- Conduct Business Analysis: map out business process; capture business requirements and specifications (story boards, use cases); support translation into technical requirements. Enable translation of business requirements to functional solutions; Ensure compliance requirement (security, regulatory) are identified and managed within supporting processes
List of Typical Skills For an IT Team Lead Resume
1
Skills For IT Team Lead-powershares Resume
- Demonstrated ability to support networking and wireless solutions, such as Cisco ASAs, Cisco Nexus series switches, and Meraki solutions
- Experience with Excel and Visio for reporting and processes
- Management experience of video and audio conferencing services
- Experience coordinating IT services for high profile events
- Experience with the agile Scrum roles like product owner or scrum master
- Experience as a software developer
- Experience as a Team / Dev Lead
- Experience with JavaScript, HTML, CSS, LESS, TypeScript
- Experience with Automation through either PowerShell (modules, DSC), Chef, Puppet, etc
2
Skills For IT Team Lead Resume
- Good fundamental knowledge of computer systems, algorithms, flows etc
- Success in a fast-paced 24x7 production environment, with a proven ability to support enterprise systems and network infrastructure
- Strong proficiency in Microsoft Windows Server and Active Directory
- Experience in a SaaS, software, product-centric or payments business nice-to-have
- Hands-on implementation experience in Big Data (i.e. Hadoop or equivalent)
3
Skills For IT Team Lead-powershares Resume
- Management experience of Executive Support Services
- Demonstrated commitment to continuous improvement of services
- A mindset towards automating repetitive tasks and leading by example
- Provide mentoring and day-to-day leadership to a talented team of systems engineers
- Leverage infrastructure monitoring tools, such as Nagios, PagerDuty, etc
4
Skills For IT Team Lead Resume
- Technical understanding of a broad range of technologies that make a SaaS platform function
- Identify technology enabling improvement opportunities. Lead components of business case development and implementation plans for technology investments
- Execute continuous process improvement; mapping current and future state processes
- Post deployment Incident levels achieving set targets
- Responsible for the timely resolution of break fix calls and handling escalations
5
Skills For IT Team Lead-powershares Resume
- Knowledge of Xml Editors like oXygen XML Editor, JustSystems XMetaL, Arbortext Editor
- Day-to-day operational leadership and oversight to our NJ-based team
- Support Linux (RHEL) nice-to-have
- Act as key engagement partner for business users; Understand key business process within domain, peripheral domains, and aligned IT systems
- Understand core IT products; shape and elevate IT ability to drive business value; coordinate engagement across IT partners (Business Technology Leaders (BTL) & Product Line Owners (PLO))
- Valid drivers license and the ability to attend meetings and respond to application problems at various corporate sites when necessary
6
Skills For IT Team Lead Resume
- Experience of Enterprise technologies, Virtualisation, SAN / NAS, Capacity, Resilience, Monitoring, Network and Performance Management
- Experience in coaching or leadership role
- In depth business experience to understand requirements, assess potential criticalities and oversee the impact of providing services and solutions
- Experience on software engineering
- Experience managing offshore development teams
- Easily recognizes system deficiencies, architectural needs and implements effective solutions
7
Skills For IT Team Lead-powershares Resume
- IT support function experience, ideally in an international environment
- Optimistic attitude and demonstrates a “can do” approach to new / unknown requests and to difficult situations
- Conduct project management for mid to large-size projects: aligned to J&J established processes including SDLC & PMx
- Support resource planning and management
- Lead or enable proactive communication of project status, budget, issues and risks to sponsors and stakeholders
8
Skills For IT Team Lead Resume
- Proven track record of ‘Hands On’ Operational / Infrastructure skills, design and technical engineering with demonstrable responsibility, and experience, for Production environment(s)
- Concise reporting and updating up to and including Director level
- Resourcefulness in getting over problems and establishing clarity
- Exceptional service attitude and the willingness to go the extra mile to provide outstanding deliverables
- Skype for Business and integration with Video Conferencing infrastructure
- Assess situations to determine the importance, urgency and risks, and make clear decisions which are timely and in the best interests of the organization
9
Skills For IT Team Lead-powershares Resume
- Break fix work Hardware and software troubleshooting Basic network troubleshooting A+ Certification Attention to details and accurate documentation Exceptional interpersonal skills. Excellent written and verbal skills Experience leading small projects or small teams Positive and flexible attitude Customer service focused
- Technical lead for the development team and takes ownership for multiple products
- Participate in agile process, voice concerns / suggestions, and provide solutions that result in better development timelines and more stable code
- Mentors team members and can easily interact with counterparts at another company and in industry
- Ensures development procedures are properly documented and kept up-to-date
- Certification in project management or equivalent (an asset)
- Productively use NRG’s toolset – MS Office Applications, MS Outlook, MS Project, Visio, Internet Explorer
10
Skills For IT Team Lead Resume
- Real Presence Group Series equipment
- RMX Console and Resource Manager
- Polycom Real Presence Touch Panels, Crestron Panels, and Trios
- Crestron Fusion, Crestron Toolbox, Solstice Dashboard and Solstice SDS (solstice discovery service)
- Perform data analysis and create reports for high level review
- Of Change, Problems and Incidents resolved within SLA without issue
- Server patch levels adhere to company policy
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