IT Quality Assurance Resume Sample

9 votes
Carlie Witting
95473 Boyd Club,  New York, NY
+1 (555) 780 1612

Work Experience

IT Quality Assurance Manager
06/2017 - PRESENT
San Francisco, CA
  • Performs moderately to complex test data conditioning, regression testing and testing validation
  • Analyze and align with new operational models that evolve as a result of the benefits of an SDN-enabled environment
  • Manage cross-functional teams comprised of wireless and wire line and enterprise services, Inclusive of IT, Network and broader Verizon organizations
  • Develop and adopt key methodologies to harness and embrace DevOps standards and practices and incorporate these activities into day-to-day operations
  • Partner closely with the Manager of Maintenance Engineering and Development on creating a solid test automation framework for SDN/NFV
  • Partner with all LOBs on model development and gain consensus on approaches and benefits associated with DevOps and other SDN-enabled operations models
  • Ensure that all identified benefits create a “best in class” cost structure that affords Verizon the opportunities to redirect funds to areas of high growth and high return on investment
  • Clearly, articulate ideas, concepts, and status to senior-level personnel both internally and externally
  • Create competitive analyses and demonstrate a firm understanding of the technology marketplace
IT Quality Assurance
09/2012 - 04/2017
Houston, TX
  • In the IT QA discipline with hands-on experience developing test automation
  • Demonstrated experience building a test automation strategy
  • Experience working with test automation frameworks/tools as applied to a Microsoft development stack
  • Thorough knowledge of Sabre PSS
  • Create test flights and PNRs in our test environments
  • Knowledge of testing major, maintenance or patch releases for problems or bugs
  • Defines and implements IT quality assurance practices and testing procedures
  • Creates and executes testing plans and user acceptance criteria
IT Quality Assurance Internship
05/2007 - 06/2012
Detroit, MI
  • Manage peer group communications and strategic imperatives
  • Facilitate all cross-LOB related operations reviews and executive communication
  • Develop a quality strategy and roadmap for building robust testing practices and automation to cover smoke, regression, functional and performance testing
  • Work collaboratively with other supporting and matrixed functions to ensure QA delivery in an Agile technology delivery ecosystem (environment, code base, test data, etc.)
  • Ensure high focus on prioritization and resolution of defects/bugs with the goal to reduce injection of issues into production
  • People management responsibility for a team of automation engineers and manual testers
  • Work with multiple clients, project and initiatives to provide QA Strategy and unify QA processes based and best practices and industry standards
  • Provide guidelines and recommendations on different tools and technologies


Furman University
2001 - 2006
Bachelor's Degree in Computer Science

Professional Skills

  • Strong leadership skills, verbal and written communication skills, presentation skills, problem solving skills and interpersonal skills
  • Demonstrated experience within the quality assurance / testing arena; demonstrated skills in quality assurance methods/processes and practices
  • Excellent software development life cycle understanding and excellent communication skills
  • A balance of strong analytical, problem solving and clear communication skills along with the ability to effectively
  • Excellent organizational and time management skills; ability to prioritize and track multiple tasks to successful completion
  • Strong experience leading a small team, prioritizing, organizing and communicating team tasks
  • Strong planning and managing delivery to plan as well as good organizing skills

How to write IT Quality Assurance Resume

IT Quality Assurance role is responsible for analytical, english, testing, interpersonal, software, microsoft, organizational, training, automation, leadership.
To write great resume for it quality assurance job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For IT Quality Assurance Resume

The section contact information is important in your it quality assurance resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your IT Quality Assurance Resume

The section work experience is an essential part of your it quality assurance resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous it quality assurance responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular it quality assurance position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative IT Quality Assurance resume experience can include:

  • Good verbal and written communication skills with a solid focus on customer service and teamwork
  • Proven ability to employ critical thinking skills to solve the most complex business challenges
  • Communicate precisely and clearly, in both spoken and written English including excellent interpersonal skills
  • Work effectively managing multiple priorities
  • Strong analytical and organizational skills with an ability to manage competing demands
  • Manages conflicting priorities and multiple test projects effectively; takes a hands-on role and decisive approach to ensure deliverables are met on time

Education on an IT Quality Assurance Resume

Make sure to make education a priority on your it quality assurance resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your it quality assurance experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in IT Quality Assurance Resume

When listing skills on your it quality assurance resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical it quality assurance skills:

  • Proven track record of working through ambiguity, and leveraging influencing skills, to execute on strategic objectives in a large corporate environment
  • Excellent English speaking & writing skills
  • Proven competency at providing insight and input to all IT teams to increase efficiency and improve standards; established problem solving skills
  • Strong leadership, organizational, problem-solving, and analytical skills
  • Strong skills in manual and automated testing of data-driven back end applications with high transaction throughput
  • Strong Microsoft office and excel skills proficient with query writing and use of macros

List of Typical Experience For an IT Quality Assurance Resume


Experience For IT Quality Assurance Manager Resume

  • Very strong communication skills with the ability to interact with other analysts, developers and varying levels of business stakeholders
  • 4) Demonstrated exceptional oral and written communication skills
  • 5) Strong analytical skills and ability to understand the step-by-step process required to develop and maintain quality service
  • Strong documentation and verbal communication skills. Ability to represent the company in a positive and professional manner
  • A customer-focused attitude, with excellent written and verbal communication and interpersonal skills

Experience For IT Quality Assurance Specialist Resume

  • Scripting skills in bash/python
  • Proven track record in successfully coaching, mentoring and upskilling performance of others
  • Above average skills with Microsoft Office products including SharePoint
  • The ability to work effectively in a fast-paced environment while maintaining a sense of perspective
  • 11)Effectively communicate issues, concerns, progress, etc. to all audiences
  • Experience and excellent knowledge of IT Development and Implementation

Experience For IT Quality Assurance Engineer Resume

  • Exceptional English communication skills required
  • And work effectively with other teams
  • Effectively communicates across business and technical teams, in all stages of the project lifecycle
  • Proficiency in Microsoft Office with advanced Excel skills required
  • Organizing UAT session where the technical changes are explained and demonstrated to the user and preparing UAT report
  • Estimating, prioritizing, planning and executing quality testing activities 

Experience For Senior Analyst, IT Quality Assurance Resume

  • Experience in automating testing scenarios desired and creating various testing tools/applications to optimize efficiencies and reduce manual processes desired
  • Significant quality engineering experience relating to testing services, and sound understanding of product/software life cycle management
  • Experience leading, managing and performing as a Quality Assurance Manager
  • Experience writing and debugging automated test scripts
  • Experience working with customers on requirements, testing, and system documentation
  • A proven track record of successfully testing software or web development projects using Agile methodologies
  • Hands on current experience creating test cases and executing test scenarios
  • Experience testing in an environment with technologies such as AJAX, HTML, Dojo, CSS, J2EE, SOA, Oracle, SQL Server,

Experience For Enterprise Integration & IT Quality Assurance Resume

  • Experience managing both traditional waterfall, modified waterfall (partially iterative) and iterative methodologies
  • Manage multiple, concurrent projects - with varying levels of priority – and to deliver projects on-time and within budget
  • Development and implementation of standard processes and procedures to ensure effective and efficient Quality Assurance lifecycle testing services
  • Experience of IT process development and implementation using ITIL
  • Facilitate status calls and web demos to stakeholders to review projects and functionality prior to testing

Experience For Director of IT Quality Assurance Resume

  • Experience with working with developers, business analyst, and end user groups to identify/resolve issues with system changes
  • Tware testing/QA experience
  • Good knowledge of testing methodologies (SDLC, Agile, etc.)
  • Experience with business processes, control environment process documentation and controls mapping
  • Experience in software testing/Quality Assurance
  • Experience with testing tools (e.g. Microsoft Test Manager, TFS, Quality Center, SQL)
  • Experience working with customers on requirements for quality of service reports
  • Develop skill and competency on latest solutions and technologies relevant for Order processing
  • Working experience in IT industry

Experience For Director, IT Quality Assurance Resume

  • Experience working in IT service/project delivery
  • Some programming experience, preferable Java
  • Experience with API testing and Webservices
  • Knowledge/Experience in one (or more) of the following technologies
  • Quality assurance or automated system testing experience
  • Experience in software testing
  • Seasoned individual capable of managing multiple priorities simultaneously
  • Excellent understanding of quality assurance frameworks
  • Proven ability to strive to meet client expectations and building collaborative partnerships

Experience For Senior Engineer, IT Quality Assurance Resume

  • Experience with testing in mainframe-based environment, not required but nice to have
  • Test Automation experience leveraging industry standard open source tools like Selenium, TestNg, Nexus, and Jenkins
  • Experience utilizing licensed ALM tools to manage software test assets and defects and produce software quality metrics
  • Experience writing SQL scripts in a complex data environment
  • Practical testing experience for large software applications
  • Experience scripting and test automation
  • Knowledge and experience with varying system methodologies, particularly Agile project development
  • Strong understanding of change, configuration, incident, and problem management processes
  • Experience in the software quality assurance industry

Experience For Analyst, IT Quality Assurance Resume

  • Experience with Microsoft Systems and Technologies: Dynamics (AX, GP, CRM), SharePoint, SQL Server, Visual Studio Team Services
  • Experience with LoadRunner and/or Performance Center is required
  • Experience with common information technology related frameworks, such as ITIL, NIST, COSO, COBIT, ISO, etc
  • Validate adherence to defined framework and practices; drive action for continuous improvement
  • Validate beta and production insertions
  • Assess risk to quality service based upon results of verification and validation

Experience For Engineer, IT Quality Assurance Resume

  • Prioritize and executes functional, regression and positive/negative tests
  • Prioritizes and executes functional , regression , and positive/negative tests
  • Experience with ISO 9001:2015 requirements
  • Follow up on corrective actions to determine effectiveness
  • Knowledge and current experience with software and tools such as SoapUI, Selenium, UFT
  • Experience in IT development or quality assurance
  • Coaches and mentors less experienced QA analysts and collaborates with Shared QA/TCoE, other IT teams, and SDLC for optimized standards
  • Strong knowledge on Computer Science fundamentals: databases & algorithms

List of Typical Skills For an IT Quality Assurance Resume


Skills For IT Quality Assurance Manager Resume

  • Demonstrates good organizational skills and efficient/effective management of one’s own time
  • Excellent organization/planning, interpersonal and communication skills required
  • Strong negotiation skills with the ability to resolve conflicts and problems and follow through to completion
  • Strong analytical skills to solve problems
  • Excellent written and verbal communication skills; ability to communicate difficult or complex issues to an audience of varied technical expertise

Skills For IT Quality Assurance Specialist Resume

  • Excellent problem assessment and remediation skills
  • Tracking of test plan execution and communication status effectively to project owner
  • Proven experience utilizing varying testing methods, e.g. stress, volume, parallel, conversation, regression, etc
  • Prior experience leading, directing and supervising the work of others required
  • Strong background in using web anayltics, customer behavior tracking and SEO tools for online site experience design and optimization
  • Demonstrated experience defining testing methodology for data projects
  • The ability in relationship building and influencing skills in a IT environment
  • Solid experience with on-premises and cloud-based Microsoft platforms, including Exchange, Active Directory, Office on Windows / Mac / mobile, OneDrive, etc. 
  • Responsible for effectively applying governance and risk frameworks knowledge to ensure IT compliance requirements are thoroughly and consistently met

Skills For IT Quality Assurance Engineer Resume

  • Eight + years of professional IT experience, with significant technical leadership and QA/testing experience
  • Experience with Quality Assurance testing experience
  • Handle multiple projects simultaneously and effectively manage change and Product Owner expectations
  • Proficient in interpersonal skills to establish productive, efficient and goal oriented partnerships with QA peers, other IT disciplines and the business
  • Strong experience with manual testing and testing tools
  • Effectively communicate project status for all active projects that QAT is supporting
  • English skills: Professional working proficiency (B2 equivalent)
  • Prior experience with application testing and test creation required

Skills For Senior Analyst, IT Quality Assurance Resume

  • Prior experience with testing consumer grade software and systems required
  • Proven work experience in software quality assurance
  • Strong experience with distributed/enterprise systems required
  • Automated test methodology and skills (Selenium, Jira, GIT, Stress Test Tools, Pytest, Protractor)
  • Knowledge of project management skills including the use of project management software/tools
  • Advanced English skills: Professional working proficiency (B2 equivalent)
  • Three (3) or more years of experience in a technical support environment or other qualifying experience required

Skills For Enterprise Integration & IT Quality Assurance Resume

  • Manages the security and utilization of test data; ensuring that test data is effectively utilized across system interfaces
  • Working experience in an agile environment
  • Testing tools experience (MS Visual Studio, Team System, QC, Test Director, TFS, Mercury tools, SQL etc.)
  • Identifying and prioritizing quality improvement areas in collaboration with IT Project Leads, Business Analysts and Test Engineers
  • Experience in software testing including Test Case writing, Test Execution and Test reporting

Skills For Director of IT Quality Assurance Resume

  • Experience using scripting languages such as javascript, python, groovy scripting, ruby etc. to automate backend system testing
  • Experience building and operating automated testing frameworks for highly available and utilized applications and services
  • Coach and manage a team of varying skill levels in product workflows, critical thinking, problem solving, and best practices
  • Experience in defining and managing software testing strategy
  • Good understanding of the budgeting forecasting process and budget management
  • Experience utilizing and integrating testing best practices and methodologies

Skills For Director, IT Quality Assurance Resume

  • Experience with usability and research tools including,Survey Monkey
  • Demonstrated proficiency in building and managing high performance teams
  • Experience building and managing web products
  • Previous experience working in accounting information system deployment specifically in a test role
  • 10)Solid understanding of industry testing tools such as suite of products from HP, MS or IBM
  • Develop a strong understanding of the application and domain to perform hands-on testing of the services from a technical standpoint
  • Excellent verbal and written communication to include preparing and presenting metrics and other information to varied audiences

Skills For Senior Engineer, IT Quality Assurance Resume

  • Some experience in Web service Testing (Soap UI), Automation (basic scripting and execution)
  • Experience implementing continuous integration models, working with AWS and DevOps
  • Highly effective at working in cross-functional groups and getting results in matrix organizations
  • Experience managing projects and understanding project management methodologies
  • SQL, Groovy and other scripting experience
  • Experience with Automated testing processes

Skills For Analyst, IT Quality Assurance Resume

  • Experience leading large-scale IT projects
  • Build strong relationships with stakeholders, including senior managers and executives; ability to influence and be persuasive
  • Experience using a defect management system
  • Experience using a source control management system
  • Project management experience, including Agile and SCRUM

Skills For Engineer, IT Quality Assurance Resume

  • Experience with creating test cases for functional, performance and regression that include automated and manual
  • Strong understanding of various QA Tools and Technologies
  • Good understanding of the Software development lifecycle and Agile practices
  • Experience working with development team and shared source control
  • Load and performance testing experience
  • Two (2) years of experience in testing software applications required

List of Typical Responsibilities For an IT Quality Assurance Resume


Responsibilities For IT Quality Assurance Manager Resume

  • Experience leading the system, product, integration, browser compatibility, regression, and user acceptance testing / Quality Assurance of client server and Web applications
  • Experience working with automated functional – Worksoft in particular - and load testing tools
  • Experience designing and implementing test cases on ETL pipelines
  • Experience in managing or leading a team of technical resources is prefered
  • Experience in working with test automation tools
  • Experience with the use of various testing automation tools required, such as UFT, SOAPUI and Selenium
  • Hands on experience using SOAPUI Pro, TOAD, HP ALM/UFT and SQL ;3+years
  • Strong software engineering background and development life cycle knowledge
  • Experienced in the use of metrics to drive decision making and process change

Responsibilities For IT Quality Assurance Specialist Resume

  • Make innovative recommendations for improving efficiency and effectiveness of IT controls - drive compliance automation
  • Three (3) to five (5) years of test engineering experience on complex highly available software
  • Experience preparing system documentation, test plans, or test procedures
  • Shares responsibility for the end user experience and ensures excellence in usability and functionality
  • Follows-up on corrective actions to determine effectiveness
  • Writing, executing, and maintaining automated functional and regression tests
  • Developing and leveraging the testing community - share and exchange of practice and operational excellence

Responsibilities For IT Quality Assurance Engineer Resume

  • Writing and executing test plans and test cases, documentation of test procedures and issues
  • Championing and improving Chipotle’s quality strategy
  • Supervising and supporting the project teams to guarantee timely delivery of agreed quantifiable targets in terms of quality
  • Testing of peripheral devices to ensure device integration is working fine
  • Building up the domain knowledge and responsibility to establish Test Data Management as a service offered to the projects within the organization
  • Working knowledge of enterprise grade quality management tools, HP ALM, Load Runner
  • Testing and Quality Standards knowledge (architecture, infrastructure, security, DevOps)

Responsibilities For Senior Analyst, IT Quality Assurance Resume

  • Understanding of common tools and automation
  • Developing test strategies and creating appropriate test harnesses as well as pragmatic testing approaches
  • Understanding of Quality Management and "best practices" with regard to testing techniques, methodologies, processes, tools, artifacts and measurement
  • Testing and problem reporting
  • Writing and executing queries to interpret test results and create test data
  • Isolating and reporting functional bugs

Responsibilities For Enterprise Integration & IT Quality Assurance Resume

  • Tracking fixes and features using our configuration management tools
  • Executing of test plans and procedures
  • Conducting staff management activities, including recruiting, succession development, talent management, etc
  • Identifying and communicating Quality Assurance value
  • Planning and managing annual and operational budget items / processes
  • Managing direct Hartford reports as well as a large vendor team of 50-100+ staff
  • Working with senior executives to plan and manage work activities
  • Working with Finance Controllers, Human Resources, and Business leadership
  • Assisting in the test execution process

Responsibilities For Director of IT Quality Assurance Resume

  • Participating in daily scrum team activities, ceremonies, etc
  • Supporting Production deployment by raising WO for Operation team for data clean up
  • Providing Release number and updating Release log
  • Supporting others team when required/Sales, Marketing /Service delivery/ IT
  • Understanding of J2EE, SQL, Oracle Database, and Java
  • Reviewing test cases prepared by ADM tester
  • Administrating the distribution of (QA/Production) SIMs and Devices
  • Working knowledge of multiple project delivery types (e.g. custom, Agile delivery, platforms, upgrades, package implementation, configurations, web, etc.)
  • Responsible for managing the overall Quality Assurance testing functions, including planning, strategy, testing execution, and tools

Responsibilities For Director, IT Quality Assurance Resume

  • Responsible for identifying, capturing, and managing system defects
  • Responsible for Release Production Testing, Implementation and Launch support as well as Warranty issue tracking
  • Advanced understanding of Quality Management and “best practices” with regard to testing techniques, methodologies, processes, tools, artifacts and measurement
  • Designs and prepares Test Strategies & Approach, testing metrics and other testing artifacts
  • Utilizes metrics and trend analysis to identify aging tickets and service-affecting issues
  • Develops overall operating criteria to ensure implementation of the quality program according to project, process and contract requirements and objectives
  • Assist in estimating the testing effort

Responsibilities For Senior Engineer, IT Quality Assurance Resume

  • Guide and implement automation and regression testing scenarios and approve testing plans for team members
  • Review and analyze source files throughout the solution, profiling fields and comparing to source system data
  • Definition of the setup and tooling used within the organization related to Test & Defect Management, Test Automation, Test reporting
  • Analyzes trends with test results and post implementation results; ensuring the appropriate testing due diligence is performed
  • Knowledge of programming in Object oriented and scripting languages like (Java, C# and Ruby with Selenium/Appium/Calabash etc.)
  • Attend backlog grooming / requirements meeting
  • Execute test cases during QA and regression testing phase
  • The capacity to work well in either a team setting or independently, producing required results without close supervision
  • Capable of successfully leading and directing the work of others

Responsibilities For Analyst, IT Quality Assurance Resume

  • Development and implementation of sourcing strategies for on-, near-, and off-shore resources
  • Provide direction to Quality Leads and testers to integrate activities with other IT departments and ensure successful implementation and support of project efforts
  • Address escalations and anticipate issues inhibiting the attainment of project goals
  • Foster and maintain good relationships with customers, PIOs, and other stakeholders to ensure QA commitments are managed to help meet project cost and schedule commitments with zero defects
  • Work with the departments and various function managers to ensure project QA costs and schedules are properly estimated and controlled, business requirements are tested, and expectations are properly managed across all project teams
  • Testing plans, cross-team status reports and test results
  • 9)Basic understanding of MS Project and MS Visio
  • Smoke testing of the site for the different clients
  • Test cases and Defects Trend analysis; Testing Framework; Test Methodologies; Unit, System, Regression & Performance tests

Responsibilities For Engineer, IT Quality Assurance Resume

  • Project by project testing strategies and budgets
  • Work as an individual contributor or lead small quality assurance teams in support of project and on-going product release efforts
  • Responsible for writing detailed test plans, test scenarios and test cases based on detailed requirements
  • Involvement in approach reviews for all Verizon Wireless initiatives impacting the Mobile application and dotcom
  • Utilization of HP Quality Center for Test Case storage, allocation and defect logging and management
  • Responsible for testing a range of projects from enhancements to strategic initiatives
  • Flexibility to work evenings and weekends to support testing efforts and meet deadlines
  • Responsible for overall testing completion and metrics analysis, as well as status readouts to upper management
  • Ensure testing is completed within established time and that objectives conform to the user requirements and needs of the business

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