IT Operations, Analyst Resume Sample

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Wilford Koch
758 Torphy Canyon,  Detroit, MI
+1 (555) 133 7596

Work Experience

Senior IT Operations Analyst
05/2018 - PRESENT
Phoenix, AZ
  • Be willing to think outside the box for process improvements
  • Experience creating queries and reports through use of reporting tool to create efficiencies within the department
  • Provide courteous, efficient, and professional customer service to inquiries, address and resolve promptly
  • Verify the quality of problem resolution, changes and enhancements, and monitor trends
  • Assess caller's knowledge and translate information when providing assistance
  • Assign service issues to other team members, co-ordinate problem resolution and the implementation of changes according to established change processes, integrate all information sources when providing assistance to clients
  • Monitor resources to ensure application/technology delivery
  • Maintain proficient knowledge of tools, processes, procedures, and resources necessary to assist in problem determination as well as recovery
IT Operations Analyst
08/2013 - 03/2018
Boston, MA
  • Prioritize activities to ensure time invested is appropriate to the availability impact
  • Ensure prompt service issue updates, achieve swift resolution
  • Ensure effective communication throughout service issues and scheduled changes
  • Work closely with the VP, Information Technology to continuously improve and maintain the technical support activities and service levels
  • Collect and analyze data from multiple sources to identify trends and overall effectiveness of managed support operations
  • Produce daily, weekly and monthly metrics used by IT and various business units to validate service level adherence
  • Develop, review and distribute dashboard reports reflecting productivity and quality of support operations to ensure maximum value of services
  • Participate in the onboarding process for new services and products to be supported by managed service providers
  • Display responsiveness and personal attention, including in person desktop visits for detailed clarification and artifact submission for issues/requests
Co-p-it Operations Analyst
01/2008 - 06/2013
Houston, TX
  • Manage IT asset & supplies inventory, including processing and tracking of decommissioned hardware for secure disposal
  • Occasional after hours availability as needed to support projects and escalations
  • Maintenance of the daily production schedules for both Fuel and Prepaid card Environments
  • First level IT Help Desk support to business users
  • Software and hardware management including administering user profiles and installations
  • Management of all system backups
  • Responsibility for archival process of data including off-site storage and retrieval
  • Maintaining and updating customer and merchant service databases


University of Great Falls
2004 - 2008
Bachelor's Degree in Computer Science

Professional Skills

  • Possesses excellent partnering, communication, and negotiation skills to and communicate effectively with other technology and business support groups
  • Strong multitasking abilities and prioritization skills,
  • Excellent communication and interpersonal skills with a demonstrated ability to communicate IT concepts to a broad range of technical and non-technical staff
  • Excellent communication skills, proficiency in leading meetings and delivering effective presentations
  • Strong financial management skills in budgeting, forecasting and cost control
  • Organisational skills, including the ability to prioritise and work accurately, flexibly and efficiently under pressure
  • Strong PC troubleshooting skills

How to write IT Operations, Analyst Resume

IT Operations, Analyst role is responsible for interpersonal, analytical, advanced, microsoft, troubleshooting, organization, communications, software, business, analysis.
To write great resume for it operations, analyst job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For IT Operations, Analyst Resume

The section contact information is important in your it operations, analyst resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your IT Operations, Analyst Resume

The section work experience is an essential part of your it operations, analyst resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous it operations, analyst responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular it operations, analyst position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative IT Operations, Analyst resume experience can include:

  • Interpersonal skills permitting effective participating in team environments
  • Team player that has strong written and verbal communication and problem solving skills
  • Effective interpersonal skills with high analytical and problem-solving abilities
  • Strong scripting skills in Bash, Python, PowerShell, YAML,
  • Strong desire to learn and exceptional problem solving skills,
  • Excellent Windows 7, Windows 10 troubleshooting skills

Education on an IT Operations, Analyst Resume

Make sure to make education a priority on your it operations, analyst resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your it operations, analyst experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in IT Operations, Analyst Resume

When listing skills on your it operations, analyst resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical it operations, analyst skills:

  • Good communication skills, presentation skill, interpersonal skills
  • Good communication (written and oral) and very good interpersonal skills
  • Strong attention to detail, critical thinking and problem-solving skills
  • Strong technical skills in MS Excel, developing complex views, using macros and pivot tables
  • Strong desire to learn and exceptional problem solving skills
  • Strong analytical thinking skills ability to work as part of team

List of Typical Experience For an IT Operations, Analyst Resume


Experience For IT Operations Analyst Resume

  • Strong written communications skills. Adept at sharing details through emails in a succinct manner
  • Exhibit strong remediation skills
  • Multi-task; Possesses strong analytical skills
  • Business experience, internship experience good, exposure
  • Good communication skills (verbally, in written)
  • Team Player - Work effectively as a team, supporting other team members in achieving project/ business objectives and providing client services
  • Solid experience working with UNIX or LINUX operating systems and UNIX shell scripting

Experience For Senior IT Operations Analyst Resume

  • Experience supporting CFR 21 Part 11 validated systems
  • Professional Technology Skills- Draft and maintain policy, standards and procedures for the service desk and incident management
  • Professional Technology Skills - Ability to: Conduct RCAs
  • Effectively interface with all levels of business and IT
  • High energy level, adaptive and excellent team player with good work ethic
  • Soft Skills: The ability to engage customers verbally in a professional manner
  • Business acumen and communication skills
  • Extensive interpersonal skills with ability to work individually and as a part of team

Experience For Associate IT Operations Analyst Resume

  • Experience with a strong customer service background
  • Considerable experience with S4IF with some knowledge/experience with ServiceNow
  • Communicates effectively with technical and business stakeholders
  • MS Office skills (Excel, Access,PowerPoint)
  • Strong experience in providing application technological support to people of variety of levels
  • Working experience in a service delivery function (including vendor management, service catalog and service level agreements)
  • Experience desired working in the medical devices industry or manufacturing environment with related systems understanding
  • Experience with building custom reports and SQL queries using reporting tools such as Cognos, Crystal Reports, etc

Experience For Senior Associate IT Operations Analyst Resume

  • Strong understanding of SQL, Microsoft Access and Excel reporting
  • Leadership experience including creativity, innovation and researching new technical solutions
  • More than 1-2 years of experience in problem-solving and troubleshooting
  • Experience creating or utilizing business process models
  • Experience in collaborating with geographically distributed teams and contributing to common goals and deliverables
  • Experience working Windows 7/10 Operating System
  • Experience with Oracle Exadata, management, patching, and performance tuning

Experience For International IT Operations Analyst Resume

  • Experience working with a service desk ticketing system. e.g. (Remedy)
  • Strong understanding of Microsoft and Apple operating systems
  • Demonstrate knowledge executing documented troubleshooting processes
  • Extensive experience implementing environment integration testing
  • 3+ experience with advanced Excel (pivot tables, vlookup), data analysis and analytical reporting systems
  • Develop understanding of business priorities and service activity impact
  • Equipment:Experience using personal computers, printers, and Microsoft Office
  • Develop test cases and files, conduct testing to ensure requirements are met, validate test results, provides feedback on test results

Experience For IT Operations Analyst / Specialist Resume

  • Experience and commitment to applying project management methodologies
  • Experience gathering business requirements
  • Experience in reporting and analytics
  • Strong understand of finance, cost analysis and benchmarking
  • Experience maintaining Citrix solution as a primary job responsibility, with a high level of Citrix technology knowledge
  • Experience with Ticketing Systems (ie Jira, ServiceNow)

Experience For Co-p-it Operations Analyst Resume

  • Experience providing tier1 and tier 2 support
  • Experience with ticketing system JIRA or ServiceNow
  • Experience performing windows upgrade( ie Windows XP to Wondows 7)
  • Experience of Running Oracle12c on Cloud such as Rackspace
  • Experience supporting Windows7/10

Experience For IT Operations Analyst Senior Technical Specialist Resume

  • Experience with SCCM and imaging
  • Experience supporting hardware(ie laptop, printer)
  • Experience with patching Windows servers
  • Experience maintaining Microsoft 2008 and 2012 Windows servers as a primary job responsibility
  • Experience working with Microsoft Exchange Server 2010 on a virtualization platform. e.g. (VMware)
  • Experience working with physical servers e.g. (HP Proliant)
  • Experience maintaining Redhat Linux/HP-UX servers as a primary job responsibility
  • Experience working with Linux/HP-UX servers on a virtualization platform. e.g. (VMware, Redhat)
  • Some experience with a scripting language. (BASH, PERL, Python)

Experience For IT Operations Analyst Technical Specialist Resume

  • Experience maintaining Netbackup as a primary job responsibility
  • Experience working with NetBackup with virtualization platform
  • Experience working with EMC Data domain
  • Experience maintaining Windows servers as a primary job responsibility
  • Experience working with Windows servers hosted on VMware virtualization platform

Experience For IT Operations Analyst Mortgages Business Resume

  • Experience working with physical servers e.g. (HP Proliant, Cisco UCS)
  • Some experience with a scripting language. (PowerShell, PERL, Python)
  • Experience managing the relationship and performance of information technology vendors
  • Performs cost and spend analysis to identify cost effective solutions for existing and future contracts
  • Experience with supporting MFT jobs

List of Typical Skills For an IT Operations, Analyst Resume


Skills For IT Operations Analyst Resume

  • Good communication skills, ability to build effective partnerships with peer groups, vendor staff, etc
  • Experience effectively managing meetings with local and remote participants
  • Strong analytical and logical skills, problem solving
  • Strong TCP/IP connectivity skills
  • Experience with Java, J2EE, Object Oriented design, development and implementation skills

Skills For Senior IT Operations Analyst Resume

  • Strong problem determination and root cause identification skills with regards to the various network technologies utilized within TD globally
  • Be able to make risk-based judgements around solutions through good analytical skills and discipline
  • Strong understanding of and practical experience with networking (routing, load balancing, firewalls), storage (local, NAS, SAN),
  • Team leadership skills including team building, understanding motivation and negotiation techniques and providing work direction to others
  • Problem solving skills including root cause analysis
  • Technical way of thinking, problem solving skills
  • Experience in Linux, DevOps, Batch and SQL scripting experience
  • Advanced desktop troubleshooting skills as well as knowledge of market data apps, (Bloomberg and Reuters most prominently)
  • Customer service skills in working with all level of management and staff

Skills For Associate IT Operations Analyst Resume

  • Experience with frameworks such as Spring, Strongloop, Node js
  • Good understanding of data ingestion and extraction with experience on any of the ETL tools
  • Good working experience with Git, BitBucket, Jira, Confluence, HipChat
  • Strong understanding of and/or experience with Microsoft Server (2003, 2008, 2012)
  • Strong understanding of, and/or experience with SQL Server (2000, 2005, 2008)
  • Solid experience of Java and Microsoft solution deployment, versioning and release management processes
  • Strong experience in providing technological infrastructure support to people of variety of levels.g
  • Confident in problem solving skills

Skills For Senior Associate IT Operations Analyst Resume

  • Demonstrated innovative solutions experience
  • Advanced user of Excel, intermediate Excel skills
  • Demonstrates solid technical knowledge of supported applications
  • Task management and analytical skills
  • Advanced skills with the Microsoft Office 365 platform

Skills For International IT Operations Analyst Resume

  • Good working experience with build tools, especially Maven, Junit, Ant, NPM,
  • Prior experience working with ETL applications
  • Extensive technical leadership skills,
  • Prior experience in related technical computer work (desktop, server, network support)
  • Work with others efficiently and effectively in an ad-hoc environment
  • Above average skills with Microsoft Office (Excel, Word, Outlook and PowerPoint)

Skills For IT Operations Analyst / Specialist Resume

  • Working experience with 3rd parties in the delivery of improved service
  • Working experience with industry best practice
  • Monitoring systems to proactively identify and resolve issues prior to business impact
  • Troubleshooting experience for W7 & W10 (O365, MS Office environment)
  • Working experience with software such as DHCPD, NTP, BIND and SSSD is an asset
  • Working experience with cross-functional, interdisciplinary teams to achieve tactical and strategic goals

Skills For Co-p-it Operations Analyst Resume

  • Strong executive presence for sharing, communicating or presenting information to leadership and key stakeholders
  • Visual studio experience in creating RDL & writing store procedures using PLSQL
  • Strong expertise in leading troubleshooting efforts across teams and implementing fixes, proficiency with JIRA is an asset
  • Experience in automating operational monitoring and reporting capabilities would be an asset
  • Experience with leading small to medium sized projects, including providing guidance/direction to other to meet or exceed project goals
  • Experience working with Veritas Enterprise Vault mail journaling and archiving
  • Experience monitoring or working within the following systems

Skills For IT Operations Analyst Senior Technical Specialist Resume

  • Possess strong understanding of data trends and historical trending for performance analysis
  • Skilled troubleshooting and problem-solving ability
  • Experience in development and administration of project and team level financial budgeting and tracking
  • Experience with resolving server monitoring alerts
  • Experience working with a service desk ticketing system. e.g. (Remedy, ServiceNow)

Skills For IT Operations Analyst Technical Specialist Resume

  • Solid understanding of TCP/IP networking, AD, DNS, SMTP, NTP, IMAP and SNMP
  • Experience of using a Scheduling applications (preferable Autosys)
  • Extensive experience in the financial services industry supporting desktops on the trading floor
  • Experience with Enterprise Scheduling and IT Production Operations monitoring tools
  • Experience working on WAN/LAN technologies, routing protocols and Infrastructure security
  • Experience with Budgeting, Budget vs Actual, Billing, Invoice Disputes
  • Experience with an Enterprise Scheduling Tool and monitoring tools
  • Experience leading and working in an extremely high-growth environment

Skills For IT Operations Analyst Mortgages Business Resume

  • Experience with managing and measuring IT service level agreements (SLAs) and key performance indicators (KPIs)
  • Experience tracking network and switching issues
  • Experience working with, or supporting an ERP platform
  • Demonstrated history of being a self-motivated, energetic, results-driven, and executing with excellence
  • Automation and Reporting experience using scripts and tools
  • Good working knowledge of Linux, Shell scripting ( Basic Linux commands)

List of Typical Responsibilities For an IT Operations, Analyst Resume


Responsibilities For IT Operations Analyst Resume

  • Excellent written and verbal communication skills as well as detail-oriented
  • Consistently seeks to develop self and skills needed to be prepared for future opportunities Commitment to continuous process improvement
  • Effectively communicate with partners as required
  • Strong knowledge of Active Directory with demonstrated ability to troubleshoot access and policy based problems
  • Effectively facilitate group meetings
  • Strong background in IT system monitoring and alerting, as well as, incident management
  • Experience in an IT Operations environment with demonstrable track record working to ITIL processes
  • Experience of supporting systems to a defined service level

Responsibilities For Senior IT Operations Analyst Resume

  • Experience in a monitoring and escalation role
  • Experience with working in a datacenter environment
  • Experience in working in a clean room environment is desirable
  • Experience in supporting applications such as MS Outlook, MS Office, VPN, and various 3rd applications utilized by internal clients
  • Experiences in new hardware build outs and imaging
  • Previous experience working in a chemical plant
  • Experience working with physical and virtual servers
  • Able to apply experience and knowledge to complex issues and without assistance

Responsibilities For Associate IT Operations Analyst Resume

  • Strong proficiency in Windows Domain server environment
  • Solid capability to solve complex (Network or computer) IT issues
  • Performs audits of priority SOPs and updates them accordingly
  • Previous experience in an IT service deliver role
  • The maintenance of production Halfords servers, storage and other back-office IT systems in line with industry good practice
  • Provide daily support for high-priority business projects and stability initiatives as required by the project Lead and or the Service Delivery Manager
  • Experience working in PMI/PMP, Agile and SDLC project environments
  • Experience managing internal and external stakeholders and partners on project scope and delivery
  • Experience with web technologies such as XML/JSON APIs, .NET, HTML, CSS, SharePoint, Amazon AWS, SQL Server

Responsibilities For Senior Associate IT Operations Analyst Resume

  • Demonstrate Core TE values - Integrity, Accountability, Teamwork, Innovation
  • Manage Time and understand of priorities
  • Good level of conversational and written English
  • Excellent technical knowledge mobile devices (smart phones, tablets, etc)
  • Information Technologies positions experience
  • Two or more years of relevant Information Technology experience
  • Support project hand off and transition: track deliverables and operational resource commitments, validate, verify and report on process compliance
  • To meet agreed SLA's in relation to Incidents assigned to own groups and drive faster resolution through effective coordination with several resolver teams

Responsibilities For International IT Operations Analyst Resume

  • Extensively Coordinate and drive resolution of all major (Priority 1 and 2) outages/incidents
  • Cooperate with team members in the completion of projects
  • Experience in a related field
  • Audio/Visual experience is desired
  • Ensure Wireless Polycom units are charged and functional prior to meeting start times
  • Test all phone lines for clarity and compatibility prior to calls
  • 3+years of experience in an IT support environment
  • We offer competitive compensation, excellent benefits and a collaborative culture
  • Relationship Management- Work with all interested parties to establish effective relationships between stakeholders

Responsibilities For IT Operations Analyst / Specialist Resume

  • Experience with MS outlook 2010 client support
  • Previous experience with large field sales and/or service organizations and mobile technologies
  • ServiceNow or other ITSM systems experience
  • Experience in production support (Unix / Windows / Linux)
  • Expertise and experience in Windows triage and support

Responsibilities For Co-p-it Operations Analyst Resume

  • Experience as last level of internal IT support
  • Experience with Splunk or similar log analyzers
  • Experience in Windows performance analysis
  • Experience with CISCO Networks (CCNA Cisco certification)
  • Experienced with multiple areas of systems and computer operations
  • Experience with network architecture
  • Experience with Navy Enterprise Network architecture
  • Experience in Windows technical support environment of 1000+ users

Responsibilities For IT Operations Analyst Senior Technical Specialist Resume

  • Experience working with Windows servers hosted on VMware virtualization platform
  • Sharing responsibility for planning, directing, and coordinating activities pertaining to application support within the plant
  • Assessing incidents and invoking outage communications and escalations as needed, while managing incidents to
  • Performing configuration changes in production, as required, ensuring that the bank’s change management policies and procedures are adhered to
  • Troubleshooting new issues and escalating them if required
  • Working with development and/or support teams in system problem solving
  • Responding and resolving escalated incidents from Support or other IT teams
  • Working with our clients development and/or support teams in system problem solving

Responsibilities For IT Operations Analyst Technical Specialist Resume

  • Responding and resolving escalated incidents from Support or other our clients IT teams
  • Monitoring and maintaining various application processes and procedures
  • Coordinating and performing work under general direction and in-line with GMIT policies and procedures
  • Understanding of Batch scheduling and interdependencies
  • Developing a basic understanding of the retail industry
  • Engaging Bell Technical support when issues with phone bridges arise on behalf of Executive clients (billing irregularities, changes to personal preferences)
  • Picking up incident tickets as well as service tickets and helping resolve
  • Following all TD processes carefully including, audit/security/SOX controls upkeep, Incident, problem and change management processes, etc

Responsibilities For IT Operations Analyst Mortgages Business Resume

  • Working technical knowledge of Vaulting, Storage Unit Management, Agent backups, Storage Life Cycle, VMWare query-based backups
  • Installing and troubleshooting applications on Windows OS platform
  • Supporting Banking applications is an asset
  • Deploying code and/or applications to production and pre-production systems
  • Partnering with QA to ensure quality production deployments

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