It-infrastructure Resume Sample

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Adela Ferry
842 Verner Park,  Los Angeles, CA
+1 (555) 907 2996

Work Experience


IT Infrastructure Director
07/2016 - PRESENT
New York, NY
  • In close collaboration with HR Staff ensure that each recruiting, training and performance decision makes the organization stronger in the context of our strategic goals
  • Set personal objectives, targets, guidelines and assess all reports on an ongoing basis in the context of those goals
  • Manage a team of I.T. Deployment Managers (approximately 4 people) and ensure:-
  • Assist in keeping track of the company’s infrastructure assets and manage software licenses to ensure that the infrastructure and data is kept secure and compliant at all times
  • Understand and comply with Textron Security Policy and participate in related efforts such as audits and business impact assessments
  • Ensure all projects follow the correct project methodologies and are fully documented
  • Ensure that all work and changes are performed in such a way as to minimise all disruption to existing business use
  • Reports to: Danaher CIO
  • Interacts with a variety of functions and associates at various levels
IT Infrastructure
01/2013 - 05/2016
San Francisco, CA
  • Establish and maintain a change management process that ensures the operational integrity of the IS Operations Infrastructure through the review and approval of all proposed changes to the environment
  • Lead initiatives with IS, Cloud, and Technology Operations Management to ensure high availability and recovery for all MicroStrategy applications
  • Develop and deploy processes and procedures to manage the day-to-day operation of the Technical Operations platforms
  • Implement and operate customer privacy and data retention policies and processes to ensure the privacy of customer sensitive information
  • Review and approve the patching and upgrade plans for the IS Operations environment, minimizing impact to our internal and external customers
  • Establish and review life cycle management programs for all IS Operations assets
  • Performs delivery related to the infrastructure design, implementation, and upgrade of Eaton standard Windows Server hardware and Operating Systems, VMWare, Storage Systems, Backup technologies, Unix and Linux systems, as well as Network and IP Telephony as required
  • Analyzes customer project requests for adherence to infrastructure standards and best practices. Maps requirements with appropriate infrastructure technology standards to provide best system solutions. Defines and implements new standards where appropriate
  • Works within Eaton IT procurement processes for platform hardware and software acquisition worldwide
IT Infrastructure Intern
06/2008 - 08/2012
Houston, TX
  • Proactively plan new computing strategies through careful evaluation of cloud computing and data centers colacation alternatives. Evaluate, select, implement, and operate solutions for IaaS, PaaS, SECaaS, and UCaaS for corporate IS environment
  • Identify and realize significant cost reductions across all IS functions, particularly around variable cloud computing costs. Exhibit outstanding cost stewardship of MicroStrategy assets, licenses, and maintenance agreements
  • Define the architecture and design of all infrastructure and applications to be in the IS Operations environment and assess operational risk and performance
  • Partner with MicroStrategy Cloud Operations to deploy and administer technologies and solutions to support the Secure Cloud and Secure Enterprise platforms
  • Lead a “follow-the-sun” operational environment by leveraging employees from the Americas, EMEA, and APAC
  • Work with CISO, Internal Audit, and Risk Management to implement and operate internal controls and to ensure confidentiality, integrity, and availability of all MicroStrategy information
  • Work with all areas of MicroStrategy to deploy and support a security architecture that provides a secure environment for all customers of the IS Operations infrastructure
  • Implement and maintain monitoring tools and processes to provide real time visibility into the operation of all Technical Operations platforms

Education


Kettering University
2002 - 2007
Bachelor's Degree in Computer Science

Professional Skills


  • Demonstrated organization skills; good critical thinking and decision making skills
  • Excellent communication and interpersonal skills together with solid presentations skills are necessary
  • Demonstrated decision-making skills related to implementing architecture and design
  • Excellent service management planning and execution skills
  • Proven analytical, troubleshooting and documentation skills
  • Strong and dynamic teamwork skills
  • Expert consulting, negotiating, communicating, consensus building, presentation and facilitation skills

How to write It-infrastructure Resume

It-infrastructure role is responsible for analytical, interpersonal, software, design, architecture, organizational, leadership, teamwork, collaboration, troubleshooting.
To write great resume for it-infrastructure job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For It-infrastructure Resume

The section contact information is important in your it-infrastructure resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your It-infrastructure Resume

The section work experience is an essential part of your it-infrastructure resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous it-infrastructure responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular it-infrastructure position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative It-infrastructure resume experience can include:

  • Understands the components of project planning and is able to break down large tasks into smaller components. Provides estimates for effort and schedules to group leader and customers as required. Is able to balance and ensure progress on multiple, simultaneous project assignments in addition to administrative and support work
  • Identifies multiple alternatives to fulfill business needs. Defines pros and cons for each alternative to make educated and thorough decisions. Engages group leader as appropriate in decision making process
  • Keeps abreast of new technologies, creates technical designs based on documented requirements. Understands business trends that affect the production systems and is able to predict proper adjustments needed to provide optimal performance
  • Experience in an Infrastructure Administration role and experience in participating to Infrastructure related project implementation
  • Self-organization skills – ability to create or formulate clear specification for tools necessary at own working place
  • The ability and willingness to work with a big team, work under pressure, take orders and direction promptly and effectively, and stay on task

Education on an It-infrastructure Resume

Make sure to make education a priority on your it-infrastructure resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your it-infrastructure experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in It-infrastructure Resume

When listing skills on your it-infrastructure resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical it-infrastructure skills:

  • Demonstrates trouble shooting and critical thinking skills
  • Good analytical, troubleshooting, and problem-solving skills
  • Demonstrated ability to clearly and effectively communicate business and technical information verbally, in writing, and presentation
  • Strong TCP/IP network knowledge and troubleshooting skills, with an understanding of DHCP, WINS, and DNS network services
  • Demonstrated experience working with WAN (MPLS/VRF), Routing Protocols BGP, EIGRP, Wi-Fi, DHCP/DNS
  • Demonstrated capabilities & experience with transforming IT infrastructure for an organization with 50+ locations including international

List of Typical Experience For an It-infrastructure Resume

1

Experience For IT Infrastructure Resume

  • Excellent written and verbal communication skills and ability to communicate in a cross-cultural environment
  • Strong experience with VMware vSphere 5.5 and up including installing, configuring, monitoring and troubleshooting
  • Provide leadership and continually maintain high morale within the team; Ensure the elevation of team’s emotional and technical skills development
  • Teamwork: An individual who can work effectively in a collaborative environment and foster teamwork across all levels of the organization
  • Experience: 15-20 years experience
  • Prior experience with design and installation backup infrastructure
  • Prior work experience with Netbackup, Opscenter, NBU appliances is required
  • Demonstrated ability to prioritize and allocate resources in a dynamic, strategic and execution-oriented manner
  • Exceptional verbal and written communication skills with all levels of the organization as well as with external vendors and business partners
2

Experience For IT Infrastructure Director Resume

  • Working knowledge of VMware backup concepts and best practices. Preferably experienced using Veeam Backup and Replication software
  • Experience with military networks, CISCO routing and switching, and network troubleshooting
  • Good knowledge of patch installation troubleshooting, SCCM client troubleshooting, WMI remediation & WSUS technology
  • Sound theoretical & practical working experience of maintaining SCCM infrastructure
  • Good understanding of emerging IT related technologies & their applications
  • Experience with backup performance analysis and troubleshooting as well as backup capacity management and planning
  • Monitors availability status and queues, responds to client requests for services and completes work according to priorities
3

Experience For IT Infrastructure Intern Resume

  • Experience in transitioning processes/knowledge between various locations
  • Certification in ITIL and experience working in an ITIL regulated environment
  • Solid understanding of MS Active Directory, Group Policies, and Microsoft Exchange 2010
  • Technical/Hand-on experience in incident handling, computer forensics
  • Implement the strategic plan related to the stable, secure and cost effective operation of the organization’s IT infrastructure
  • Experience working with cloud platforms (AWS/Azure) and cloud automation tools (Ainsible, Chef)
4

Experience For VP, IT Infrastructure Resume

  • Progressively responsible technical experience
  • Experience as a Project Manager on multiple projects with a budget greater than £500K
  • Exceptional knowledge and experience of project management
  • Experience in IT Infrastructure (Systems, servers, storage, networking, etc)
  • Good level of English verbal and written and local language
  • 5 – 9 Years of relevant IT Experience
5

Experience For Manager of IT Infrastructure Resume

  • Basic experience in the Installation and configuration of open source technologies
  • Basic experience with web servers: IIS, Apache, Nginx and database Servers: MSSQL, MySQL, PostgreSQL
  • Experience in design, maintenance, and operation of small to medium sized networks
  • Experience working in a NOC, or Data Center environment
  • Management/Supervisory experience, 3-5 years
  • Experience in IT systems, with more than five (5) in a leadership role
  • Creating and maintaining monitoring and alerting systems and the associated processes to provide world class support for restaurant and customer facing systems
6

Experience For IT Infrastructure, Division Director Resume

  • Understanding and communicating/managing the cost of installation as well as ongoing costs
  • Sitting or standing at a computer 50% of the time
  • Working knowledge of TCP/IP addressing
  • Working knowledge of Unix, Linux, and Windows server environment and commands
  • Working knowledge of network systems (primarily Cisco) and console commands
  • Expertise in designing and implementing infrastructure solutions including loading balancing, clustering, and disaster recovery
  • General knowledge in the administration of full-cycle development environments: source control, testing/staging/production, issue tracking, etc
  • Technical sound knowledge of SCCM server, Primary site, Secondary site & site roles like DP, BDP, MP, L Reporting point & SSRS Reporting Point etc
7

Experience For Summer Student, IT Infrastructure Resume

  • Sound working knowledge on desktop management and SCCM client installation advance troubleshooting with documentation
  • Proactive approach in finding and implementing improvements
  • Anticipates customer needs and is proactive in providing technical solution and high level of quality in delivery
  • Creation and management of SIEM monitoring use cases and SOC procedures
  • Management and coordination of all tools administered by the SOC including Splunk, Palo Alto, McAfee, and others
  • Installs, configures, upgrades and maintains end user computing and telecommunication systems
  • Sound Technical understanding of SCCM & its functionality
  • Installs necessary operating systems, applications, hardware and software on user desktops
  • Troubleshoots and identifies basic problems occurring with desktops, servers, network connections, network resources, peripherals, etc
8

Experience For Senior Manager of End User Technologies Global MKS IT Infrastructure Resume

  • General knowledge of most operating system commands and utilities, Windows and Linux
  • Troubleshoot common networking/infrastructure issues
  • Familiarity with fiber cabling standards and specifications
  • Track record of taking a combination of business, technology and budgets challenges to produce high-impact end results
  • Creates technical designs based on documented requirements and Eaton Standards. Defines new standards where appropriate
  • Teams with customer to address concerns and assess needs. Is able to converse with customers in non-technical language, keeping acronyms and concepts understandable
  • Looks for improvement and growth opportunities in own area based on development plans
  • Utilizes QOS, Portfolio and other internal tools to provide measurement and metrics on work processes
9

Experience For IT Infrastructure & Production Resume

  • Analyzes and solves problems independently, quickly, and completely, with appropriate communication to customers, stakeholders and leadership
  • Coordinates with vendor/supplier resources as well as other enterprise IT teams in order to complete project work
  • Provides thoughtful leadership regarding directions in Core Technical Delivery projects. Provides insight into datacenter technology trends and their applicability to Eaton business
  • Provides direction to others performing these behaviors. Acts as a coach or mentor, based on personal experience and expertise in enterprise infrastructure project management
  • Provide direction and leadership to the Security Operations Team
  • Responsible for coordination with IT Infrastructure teams including network, cloud, storage and others to implement technology upgrades, changes, and address production support issues
  • Assist with OS imaging, configuration, and erasures of laptop and desktop computers
  • Proficient use of applicable software programs, including Microsoft Office suite and Active Directory Users and Computers
  • Implement best practices from organizations like NIST (Cyber Security Framework)
10

Experience For IT Infrastructure Solutions Specialist Resume

  • Manage and develop a team of analysts and engineers
  • Evaluate security technologies, lead proof of concept studies and implementation of complex technology projects
  • Be punctual, present, and have a professional attitude and appearance
  • Additional tasks and responsibilities as assigned by a member of the Technology Leadership team
  • Installs, configures, upgrades and maintains end user computer systems and user access rights per corporate standards
  • Supports and trains users on hardware and software components as required and troubleshoots this equipment; such as PCs, printers, copiers, switches, servers, and telecommunication devices
  • Recommends and manages short and long term projects designed to meet business requirements for infrastructure functionality, performance, availability, cost and business continuity needs while taking into account business direction and growth strategies

List of Typical Skills For an It-infrastructure Resume

1

Skills For IT Infrastructure Resume

  • Proven track record in managing projects and around IT Service and Vendor Management. Fluent in English. German and/or French skills are an asset
  • Technical skills within the technology stack used by Radiometer
  • Leadership skills (small team up to 3 people)
  • Perform effectively under tight deadlines in a fast-paced customer focused service environment
  • Strong understanding of Microsoft Operating Systems, including Windows Server 2003 through 2012R2
  • Experience initiating and delivering small to medium scale voice projects including development of standards, process and documentation for voice services
  • Expert-level knowledge and experience applying current and emerging technology solutions and trends including security and regulatory industry requirements
  • Experience working with SAN storage for virtual infrastructure including knowledge of iSCSI
  • Experience configuring/maintaining XenDesktop and XenApp environments
2

Skills For IT Infrastructure Director Resume

  • Experience with work in an operational IT environment using ticketing and problem management systems
  • Experience with Infrastructure monitoring and data collecting tools
  • Experience with SIP, H323 and MGCP voice signaling protocol troubleshooting and some configuration
  • Support GIS team to ensure effectiveness of security solutions, including firewalls, anti-virus solutions, and intrusion detection systems
  • Hands-on experience troubleshooting IT Infrastructure hardware
  • Hands-on experience diagnosing
3

Skills For IT Infrastructure Intern Resume

  • Experience in running improvement projects in international/virtual team
  • Demonstrated ability in infrastructure technology lifecycle, networking, or desktop and server platforms
  • Establish and maintain effective working relationships with stakeholders
  • Demonstrate work that was “done” and answer questions about solutions delivered during each sprint
  • Be a self-starter Idea banks and demonstrate knowledge in work
4

Skills For VP, IT Infrastructure Resume

  • Comprehensive IT experience and knowledge
  • Demonstrated ability to successfully lead and manage a team of IT Managers, professionals and specialists
  • Significant project management, problem-solving and presentation experience
  • Strong knowledge of enterprise IT production environment, best practices and troubleshooting techniques
  • Experience in one (or more) scripting languages:JavaScript, Python, Perl, Unix Shell, Windows Shell)
  • Experience from infrastructure operations and service management
  • Experience with Microsoft Azure cloud services implementation and administration
  • In-depth Technical experience in the additional areas
5

Skills For Manager of IT Infrastructure Resume

  • Related professional IT experience
  • IT management experience
  • Technical Infrastructure experience
  • Experience of VMware 5.x+
  • Relevant experience in Storage and Data Protection environments
6

Skills For IT Infrastructure, Division Director Resume

  • Experience in network switches to trouble shoot phones
  • Experience with Cisco IPT integration with Microsoft Active Directory in an Enterprise environment
  • Excellent knowledge of Microsoft Windows Server, Server technology, VMware, networking(Cisco), storage and backup solutions
  • Strong analytical and creative problem solving approach
  • Experience in Palo Alto, Riverbed, Veeam, IBM Servers and SAN, HP Servers is considered as an added advantage
  • Good knowledge of Lean Management, Six Sigma, Scrum Methodology, Agile are considered as an asset
  • Demonstrated ability in infrastructure technology life cycle, networking, database, IT security, or desktop and server platforms
7

Skills For Summer Student, IT Infrastructure Resume

  • Experience with the following is helpful: JSON, PowerShell, and/or Scrum/Kanban
  • Understanding of load balancing technologies and concepts
  • Running the global implementation of the Microsoft Skype for Business project. Managing voice related projects and new technology applications
  • Coordinating the planning/installation of related telecommunications equipment and services throughout the enterprise
  • Providing overall IT Infrastructure 3rd level support
  • Understanding core systems and primary business functions like POS, inventory, HCM and systems integrations
  • Developing documentation for internal and cloud infrastructure
8

Skills For Senior Manager of End User Technologies Global MKS IT Infrastructure Resume

  • Performing inventory and standardization of internal department assets
  • Testing of backups to ensure successful disaster recovery with no errors
  • Monitoring server performance and metrics and troubleshoot issues as they arise
  • Knowledge of wireless networking including troubleshooting and best practices
  • Manage service delivery levels through measuring via existing and needed KPI monitoring, and customer feedback
  • Assist with unpacking, packing, and shipping of computer equipment
  • Basic understanding of programming logic
  • Participate in network projects including network upgrades and commissioning
9

Skills For IT Infrastructure & Production Resume

  • Assist in Network management planning and analysis for network capacity planning
  • Technical knowledge regarding desktops/laptops, servers, networks, Windows or Linux operating systems
  • Recommends and documents enhancements to existing networking systems and infrastructure
  • Documents networking environment using industry standard tools (Visio, etc.)
  • Proactive monitoring of security alerts and leading response efforts to fully investigate issues
  • Collaborate with the CIO, business leadership, and other stakeholders’ to craft annual strategic and operating plans to ensure information needs are met
  • Develops and drives the strategic direction of Corporate IT Infrastructure services meeting the needs of all stakeholders
  • Stays abreast of emerging technologies and acts as an advisor to management teams across the Corporation
10

Skills For IT Infrastructure Solutions Specialist Resume

  • Provide input to the department’s management for enhancing the information security response
  • Document and publish detailed engineering documentation for support and reference for each element of the APAC network infrastructure
  • Maintain standard configuration for all devices in APAC from corporate standards and industry best practice including templates, backups and all changes
  • Participate to the implementation of new IT infrastructure solutions for risk mitigation, business support and adding value
  • Participate to the maintenance of the actual infrastructure by delivering projects to renew, change, upgrade and improve the global and local networks
  • Support planning of AOP and new infrastructure projects in alignment facilities and GIS team
  • Open to relocating after graduation to pursue a career as an IT professional
  • Knowledge of and ability to use a PC, MS Office Suite, Microsoft Windows, Active Directory Services and DOS, LANs, WANs, telephone systems and related security

List of Typical Responsibilities For an It-infrastructure Resume

1

Responsibilities For IT Infrastructure Resume

  • Solid communication skills, ability to work in team environment and independently
  • Understand business and technical requirements and effectively design and communicate technical solutions to both technical and business audiences
  • Experience supporting business application development, deployment and maintenance including
  • Responsible for APAC design, architecture, validation, right-sizing and performance management of all network solutions
  • Experience with various cloud offerings including MS Azure and Office 365
2

Responsibilities For IT Infrastructure Director Resume

  • Practical/working experience in Windows and Linux OS administration
  • Experience in administration of Windows/Linux operating systems
  • Solid understanding of the OSI or TCP/IP model – required
  • Good knowledge of Database (SQL 2008, SQL 2008 R2 or/and SQL 2012)
  • Hands-on experience with Cisco ASA firewalls and Cisco Switches/Routers
  • Intermediate experience with Microsoft Office Applications (Outlook, Word, Excel)
3

Responsibilities For IT Infrastructure Intern Resume

  • Assisting with design and implementation on a major virtualization project to revamp VMware clusters in Singapore, Hong Kong and Japan
  • Understanding of SAN and storage architecture
  • Networking protocols (e.g., EIGRP, HSRP, BGP, OSPF, MPLS) – required
  • Deliver project updates to the relevant steering committee’s
  • Proactive, clear, confident and relevant when communicating
  • Out-of-hours working as required within the team
  • Knowledge on Server Hardware - Multiple Vendors, Remote Management Tools, Software & Hardware Raid, Technical understanding on network topologies & devices
  • Clear Clustering fundamentals, knowledge between NLB and Clusters
  • Comfortable in fast-paced, constantly changing work environment
4

Responsibilities For VP, IT Infrastructure Resume

  • B.A / B.S. Computer Science, Systems Engineering or related field
  • Sound understanding of IT Infrastructure area, dc operations
  • Knowledge of scripting languages with ability to automate repeatable procedures
  • A wide range of technical and business exposure
  • Able to occasional world-wide travel
  • Provide input, support and hands-on leadership for server and storage infrastructure-related tasks
  • This internship is open to Information Technology / Computer majors only
  • Able to work independently when requested
  • Knowledge of Global Change Management Processes, RCA’s and Problem Management
5

Responsibilities For Manager of IT Infrastructure Resume

  • Chairs the Danaher IT Infrastructure Council
  • A passion for IT and computer sciences
  • The ability and willingness to communicate over the phone with end users
  • Develop and execute a cohesive Service Platform strategy focused on enhancing the company’s existing product offerings and building product awareness across target markets
  • Innovate and optimize network environments to ensure business is at a competitive advantage
  • Provide 3rd Level support for over across the APAC network infrastructure
  • Telecommunications company local connectivity coordination
  • Design and Implementation of data network requirement
  • Participate in Internet Security and Firewall management implementation
6

Responsibilities For IT Infrastructure, Division Director Resume

  • Liaise with businesses, other IT functions/teams areas for project implementation
  • Liaise with Global Team for network development and support plans
  • Establish and manage the technology infrastructure that supports business operations (hardware, networks, operating systems, systems middle ware and telecommunications)
  • Assist security team with information security and recovery policies and facilities
  • Maintain hardware, software, and system contract information
  • Determine policies and procedures on system use and service
  • Maintain current VOIP system (Shoretel)
  • Provide exceptional customer service and maintain a superb work ethic with a high level of integrity to all user levels of the organization
  • Use tools such as RTMT, Sciencelogic, NetBrain, Securelogix, Unified FX, Splunk
7

Responsibilities For Summer Student, IT Infrastructure Resume

  • Experience of Centralized Enterprise Dial Plan Design – Dialing Habits \ Class Of Service \ Partitioning \ On-Net & Off-Net, QoS on both WAN and LAN to ensure quality voice
  • Work as a team member to deliver technical projects in a Lean/Scrum/Agile process
  • Actively participate to the continuous improvement of the process and infrastructure
  • Collaborate with management, users and other personnel to develop new approaches or alternatives to ensure that infrastructure technology systems are being provided effectively and efficiently
  • Identify on-going improvement opportunities and potential risks
  • Implement and maintain GIS policies, procedures, and associated training plans for IT Infrastructure and appropriate use
  • Participate in managing the inventory of work to be completed by your team – and help break work into small, manageable components
8

Responsibilities For Senior Manager of End User Technologies Global MKS IT Infrastructure Resume

  • Works closely with vendors and other technology teams to plan and implement multidisciplinary projects
  • Work with peer IT groups to implement new standards and processes and assist operations with the problem resolution
  • Develop creative solutions to meet business needs and reduce operational costs
  • Provide occasional after-hours implementation efforts and be available on call 7/24 support on a weekly rotation basis
  • Fluency in English Language and ability to adapt easily to change
  • Motivated by challenge, rigorous and team success
9

Responsibilities For IT Infrastructure & Production Resume

  • Project management of infrastructure projects in collaboration with GIS team and external vendors
  • Implement short- and long-term global strategic plans to make certain IT Infrastructure capacity meets existing and future requirements for India and Middle East markets
  • Practice asset management, including maintenance of IT infrastructure inventory, life cycle management and related documentation for India and Middle East markets
  • Ensure service level agreements are in place and agreed targets are met
  • Support GIS team in the management of and ensure optimal operation of all IT Infrastructure equipments
  • Manage operational costs; conduct near- and long-term financial forecasts for India and Middle East markets
  • Test performance and provide performance statistics and reports to the IT teams in India and Middle East markets
10

Responsibilities For IT Infrastructure Solutions Specialist Resume

  • Vendor & SLA management of the local service providers
  • Uccessful leadership of an infrastructure team
  • Evaluating existing technologies services (e.g. Skype for Business, AudioCodes Voice Gateways, Fax over IP) and identifying improvements in the voice infrastructure. Monitoring corporate and remote telecommunications voice systems to identify technical operating problems with partners
  • Liaising with telecommunications vendors during trouble determination and processing repair orders to ensure technician response, escalating issues and tracking service requests/repairs through resolution. Coordinating activities with business and facilitating organizational partners with equipment vendors and telephone companies
  • Producing/maintaining design and operational documentation for related IT Infrastructure. Securing network systems by establishing/enforcing policies and defining/monitoring access

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