IT Application Resume Sample

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Tristin Rice
7862 Kenny Field,  Phoenix, AZ
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Work Experience

Senior IT Application Analyst
04/2018 - PRESENT
San Francisco, CA
  • Lead the creation and evolution of the IT applications strategy for BT&S IT in conjunction with IT Business Partners, Architecture Team and Corporate IT
  • Lead the specification of current and desired state IT application landscape, identification of gaps to the desired state, investigation of new technologies to resolve gaps and advance business capabilities, definition of application development governing principles, maximization and leverage of existing application assets, and simplification of the landscape of over time
  • Lead the development, implementation, and support of IT applications through operating a metrics-based management system; ensuring utilization of the solution lifecycle management process; supporting solution ideation and high-level project planning; participating in trade-off analyses and assessments; allocating support to resolve system issues
  • Chair the applications landscape strategic planning and revision process to ensure continuous advancement of business capabilities, compliance to regulatory requirements and simplification of landscape over time
  • Champion the understanding, adoption of, and value for the IT applications landscape, lead the applications function including direct and indirect team members, and secure active participation and strong advocacy from the Business and IT communities, customer, suppliers, and industry bodies
  • Responsible to partner with IT business partners to develop short and long-term application development and support roadmaps
  • Responsible to drive incremental business value across IT
  • Responsible for leading design and support activities for all of BT&S’ solution needs
It-it Application Analyst
08/2014 - 10/2017
Detroit, MI
  • Obtain client buy-in to issues raised by securing management commitment to timely action plans to address highlighted control issues
  • Prepare timely, credible and substantive IT Application audit issues
  • Help global audit customers to achieve their business objectives by planning and leading/coordinating and executing audits
  • Identify and assess customers’ needs to achieve satisfaction
  • Ensure that all audit procedures executed are conducted to the high standards set out by the Division, adherence to which is confirmed through the Division’s Quality Assurance program and/or regulatory examination results
  • Contributing through direct actions to the Division’s stature and independence within the Enterprise
  • Ensure that audits for which the role is responsible are conducted effectively and efficiently to the high standards set out by the Division, outcomes of which are confirmed through the Division’s Quality Assurance Program and/or regulatory examination results
  • When supervising staff, direct staff in a manner consistent with the goals/objectives of the Division and the Enterprise, contributing to the Division’s culture
  • Provide proper and complete resolution of end-users’ problems and queries promptly
Global IT Application Analyst Student
10/2009 - 06/2014
Houston, TX
  • Responsible for overseeing implementation of IT systems for all of BT&S
  • Responsible for simplification of IT application landscape
  • Responsible to oversee all 3rd party development and managed services support operations and ensuring delivery to contract
  • Responsible for the human resource activities for a large, diverse team
  • Skill with computers and computer systems
  • Skill in documenting and maintaining application and process or configuration information
  • Earn the respect of audit clients for knowledge applied and professional style
  • Communicate effectively and efficiently with audit clients


Oglethorpe University
2005 - 2009
Bachelor's Degree in Computer Science

Professional Skills

  • Effective interpersonal and communication skills. Excellent documenting skills
  • Intermediate PC skills: word processing, spreadsheet, and presentation software
  • Experience with operating systems and networking principles
  • Experience in banking related enterprise business applications, IT audits, risk assessment and management, and/or relevant internal audit works
  • Experience with IT Service Management
  • Diagnose, prioritize and escalate tickets to Incident Management
  • Hands on experience in process automation, best practice approach, technology efficiency and effectiveness

How to write IT Application Resume

IT Application role is responsible for interpersonal, software, design, credit, finance, training, integration, database, purchasing, security.
To write great resume for it application job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For IT Application Resume

The section contact information is important in your it application resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your IT Application Resume

The section work experience is an essential part of your it application resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous it application responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular it application position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative IT Application resume experience can include:

  • Understand current business requirements and processes to recommend applications’ tuning for optimal performance or applications’ enhancements when business requirements change and evolve
  • Strong understanding of organizational structure, operating culture, effective work styles, and achieving results in a changing environment
  • Proven experience in overseeing the design, development, implementation, support and administration of complex applications and related products
  • Experience in Adobe Experience Manager or identity management system
  • Demonstrated solution delivery lifecycle experience as a lead of an application delivery project team
  • Experience developing reports and queries with table based billing systems (i.e. Customer Care & Billing – CC&B)

Education on an IT Application Resume

Make sure to make education a priority on your it application resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your it application experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in IT Application Resume

When listing skills on your it application resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical it application skills:

  • Good technical written and verbal communication skills
  • Utility experience (electric, water, and/or gas) to include experience with Advanced Metering Infrastructure System/Automated Meter Reading (AMI/AMR)
  • Work effectively in a cross-platform team environment
  • Demonstrated ability to handle multiple assignments with aggressive deadlines, prioritized as needed to achieve goals and objectives
  • Working experience on Agile principles and practices and the ability to transfer that understanding at all levels of the organization
  • Experience managing, configuring, and monitoring ArcGIS Server, SDE, FME Server, Geocortex, and other GIS-related systems

List of Typical Experience For an IT Application Resume


Experience For Senior IT Application Analyst Resume

  • Hands on experience in the more phases of the software development life cycle the better - i.e. requirement gathering, software design, development, QA, release management and deployment, production support, etc
  • Experience working with table based billing systems (i.e. Customer Care & Billing – CC&B)
  • Experience building and maintaining dashboards for tracking business objectives
  • Experience managing ongoing relationships with multiple client areas for application support
  • Experience with developing functions, stored procedures, and views using T-SQL
  • Experience in developing and supporting large complex applications
  • Experience with implementing and supporting Microsoft SharePoint 2016
  • Experience with implementing and supporting Web Server Technologies (i.e. Microsoft IIS 7.x)

Experience For Senior Analyst IT Application Mgmt Resume

  • Experience with implementing snf supporting Maximo Enterprise Asset Management 7.x
  • Experience with the creation and modification of notifications using OSIsoft’s PI Notifications
  • Large-scale Agile coaching experience with methods such as XP, Scrum, Lean, or Kanban
  • Experience developing automation scripts for system administration
  • IT experience and knowledge of the utility regulated and commercial business models with an understanding of natural gas
  • Experience with data integration and extract-transform-load (ETL) using SSIS

Experience For IT Application Analyst Senior Resume

  • Experience with application integration using webMethods
  • A good command of English and fluency in French
  • Has experience in the management of software post activation: support, upgrades, and enhancement rollouts
  • Experience in implementation process improvement to increase efficiency and reduce costs for system implementation and operation
  • Valid drivers’ license and ability to travel throughout the company’s service territory and facilities as required

Experience For It-it Application Analyst Resume

  • Experience in technology role for an organization/s
  • Experience in software support would be an added advantage
  • IT experience with knowledge of SWIFT systems
  • Self-motivated and possess drive, and ability to work independently and a good team player
  • Keep track of support tickets and priority and respond as escalation resource – drive down time to resolution
  • Strong initiative and ability to complete given tasks with guidance
  • Experience with application development and support work
  • XML, HTML, Web service, etc. – 3+ years’ experience

Experience For IT Application Administration Lead Resume

  • Experience in IT support roles and ServiceNow administration roles
  • Strong background in Geographic Information Systems (GIS)
  • Experience with Windows Server Platform and Server Administration
  • Experience as a Technical Lead on Projects
  • Experience with Quality systems (controlled document management, CAPA/Deviation/CR)

Experience For Senior Analyst, IT Application Mgmt Resume

  • Experience with Analytical tools (Microstrategy, Spotfire, etc.)
  • Experience with instruments used in Quality Control and Process Sciences environments (Mass Spec, HPLC’s, ChemStation, etc.)
  • Work closely with software engineering teams to ensure enhancements are made in areas of software that are generating the most support tickets
  • In-depth understanding of application support processes, including the interaction between processes
  • Take ownership of the finding follow-up and resolution process and work with audit clients to make sure finding resolutions milestones are met
  • Responsible for guiding application and development teams through BRTDs to arrive at technical specification requirements and solution path forward

Experience For Manager IT Application Maintenance & Operations Resume

  • Undertake Business-As-Usual responsibilities in supporting Remittance Systems, and/or SWIFT suite of applications (SWIFTAlliance Access, SWIFTAlliance Gateway)
  • Work closely with business partners (Operations and Client Services) for level 2 and 3 support in providing timely needs in incident response
  • Automate support activities for operational efficiency for software deployments and post testing
  • Ensure appropriate 3rd line support is in place to support new technologies being introduced into the application stack
  • Basic understanding of DNS and authentication principals as used in multi-tiered client server applications
  • Stay current with emerging technologies
  • The hardware like the projector, desktop of meeting room support and management
  • Create and maintain product roadmap for assigned area, as well as work with and influence others on honing and acceptance of the roadmap
  • Identify IT Service needs and opportunities based on service performance, metrics, operational issues or emerging unmet needs

Experience For IT Application Director Resume

  • Knowledge of system architecture and cloud-hosting concepts
  • In-depth understanding of the full range of technology architecture and direction of MJN as related to assigned business and technical responsibilities
  • Background in Application Support or Application Development as well as monitoring implementation
  • Learn and understand a broad range of Amazon’s data resources and know when, how, and which to use and which not to use
  • Support all aspects of PP-PI, Quality Management (QM), and PLM Business Processes including PI sheets, process/control recipes, Process orders, Repetitive manufacturing, Backflushing, usage decisions, quality planning/inspection, certificate of analysis, routing, master recipe, specification master, inheritance, and Bill of Material (BOM)

Experience For IT Application Admin Resume

  • EDI and PI Interfaces workable knowledge is also desirable
  • Intake and support knowledge transfer from projects to ensure stable operations
  • Perform analysis on new business requirements
  • Reliable, open personality who works well within a team and has accurate work habits
  • Experience in supporting and implementing large scale IT solutions including software deployment, business analysis, project management, process improvement and computer systems validation
  • Participation in multiple software deployment and software upgrade projects

Experience For Director, IT Application Services Resume

  • Demonstrated technical understanding of application architecture to include application servers, web servers, configuration files, relational databases, SQL, and reporting applications
  • Monitors and ensures budget targets are met and provides feedback to project management for adjustments needed
  • MS-Office knowledge (Microsoft Project, PowerPoint, Visio, etc.)
  • Effectively manages service providers and coordinates activities with internal teams to ensure application availability, performance, and issue resolution per Service Level Agreements. Proactively initiates projects and efforts to drive continuous improvement in application operations and availability
  • Develops project plans (resourcing, budgets, manpower, timelines) for highly complex assignments with broad scope and high ambiguity to define clear, measurable project goals and objectives, directing and coaching others in achieving these goals
  • Partners with MJN Project Management office to conduct ongoing service reviews with IM Business Relationship Management and business partners. Lead and facilitate follow-up actions for internal and external teams to drive ongoing service level improvements
  • Prioritizes IM business support activities to strike a balance between daily operational support requirements, project deliverables, and business demands
  • Leads/Facilitates issue resolution for application issues, coordinating activities across multiple teams, insuring high-severity issues are resolved quickly and business impact is minimized

List of Typical Skills For an IT Application Resume


Skills For Senior IT Application Analyst Resume

  • Experience installing, configuring, and supporting Commercial Off the Shelf (COTS) systems
  • Experience tracking and monitoring contract vendor performance, including vendor quality assurance
  • Experience working in a public event facility environment dealing directly with clients
  • Experience supporting/maintaining PC’s
  • Hands-on experience applying lean/Agile methodologies with Software engineering teams
  • Experience leading small teams and projects
  • Overall 1-4 years of experience in data-warehousing
  • Experience managing interfaces between IT systems
  • Experience supporting Public Safety systems or Enterprise Level systems

Skills For Senior Analyst IT Application Mgmt Resume

  • Experience troubleshooting critical application issues at various layers
  • Experience in providing technical leadership to application configuration and deployments
  • Experience working with graphic applications and content management, such as Four Winds Interactive and Adobe Creative Suite
  • Experience working with Microsoft Office 2016 Excel
  • Experience working in a fast paced event driven environment to meet specific deadlines
  • Experience in a support field for users or clients, working remotely with different teams
  • Enterprise level experience managing services and applications in federal government environments
  • Experience functioning as a liaison/facilitator between business and technical units to gather requirements

Skills For IT Application Analyst Senior Resume

  • Experience leading the work of others within a team/workgroup
  • Experience with SQL Server Reporting Services (SSRS)
  • Experience functioning as a liaison/facilitator between business and technical units to gather requirements
  • Experience in working with customers or in an international environment in the field of IT is an advantage
  • Experience in bug tracking tools (preferably Service Now)
  • Strong understanding of ETL practices
  • Experience with driving change management for an organization

Skills For It-it Application Analyst Resume

  • Experience in issue tracking tools (preferably Service Now)
  • Experienced in current and emerging technologies and standards i.e. Oracle SQL&PL/SQL, Microsoft ASP/VB, Microsoft .Net, Weblogic/Java
  • Experience in any of the listed troubleshooting tools like Splunk, App Dynamic, Square Up would be an added advantage
  • Recruit, maintain, and mentor a strong, learning team to deliver on the roadmap
  • Experience in CAATs specification, execution, and analysis

Skills For IT Application Administration Lead Resume

  • Experience in IT Project Management and Program Business Risk Assessment
  • Experience in COBIT 5.0 implementation / Process Risk and Control Assessment
  • Experience in SFDC, an process builder and SFDC workflows
  • Experience with secure file transfer methods
  • Demonstrated ability to incorporate new ideas and technical knowledge of current trends/events into business driven solutions

Skills For Senior Analyst, IT Application Mgmt Resume

  • Demonstrated ability to communicate across all levels in the organization
  • Demonstrated ability to influence and negotiate
  • Understanding of several computer concepts such as networking, database (MS SQL, MySQL) and operating systems (Windows Server)
  • Providing technical support on T2 level, specialised in configuration and analytics, reporting
  • Working knowledge of networking concepts: TCP/IP, LAN/WAN, DHCP, DNS, FTP, HTTP, SSL
  • Working with a geographically dispersed team including overseas team members

Skills For Manager IT Application Maintenance & Operations Resume

  • Analyzing existing solutions
  • Supporting running projects
  • Having the technical knowledge to lead major incident management call
  • Taking ownership and responsibility for problems of client’s technical issues
  • Making outbound calls to set up, customise or update client’s system
  • Working knowledge of Oracle, SQL, Linux, Windows
  • Working knowledge of Active Directory, and multi domain production environments

Skills For IT Application Director Resume

  • Understanding of software deployment principles
  • Understanding of the ITIL, ITSM principles
  • Leading global projects
  • Working technical knowledge of current software protocols and Internet standards; including DNS, DHCP, NTP, SMTP
  • SAP integration testing- rates, billing, invoicing

Skills For IT Application Admin Resume

  • In depth knowledge of SAP Utilities back office functionality including Device Management, Estimation, Billing and Invoicing
  • Basic application development in a programming or scripting language. (.NET , Power shell and
  • Assist in preparing training materials for each new applications’ module
  • Improve application monitoring capability through use of synthetic monitoring
  • Comfortable communicating and interacting with team members
  • End-user training and training doc maintenance
  • Explain simple procedures in writing and verbally
  • Knowledge of systems/applications monitoring in a Window or Linux environment
  • Knowledge of the banking related regulatory environments is an asset

Skills For Director, IT Application Services Resume

  • Conduct audits based on the Bank's risk based approach and standards, according to the audit plan, prescribed timelines, budget, and scope parameters
  • Basic understanding of application configuration, maintenance and support
  • Basic understanding of key business drivers of technology decisions
  • Assist in design, development, testing and implementation of new applications’ modules, workflow, alerts
  • Contribute to the professional development of IT staff through coaching and mentorship
  • Analytical thinking and high accuracy
  • Create, review and cleanup knowledge based articles which shall eventually equip L1 and Monitoring team with a better document support
  • Is responsible for the implementation and ongoing support of assigned IT instruments, systems and applications
  • Functional Requirements gathering, design & analysis

List of Typical Responsibilities For an IT Application Resume


Responsibilities For Senior IT Application Analyst Resume

  • Experience in developing and supporting Microsoft .NET Framework applications including:, C#, Entity Framework, Web Forms, and Web Services
  • Experience working with Relational DBMS including SQL Server and Oracle
  • Experience with SQL Server Reporting Services (SSRS)
  • Five or more years of experience as a system administrator of OSIsoft’s PI System
  • Experience in a business/process analysis role is required

Responsibilities For Senior Analyst IT Application Mgmt Resume

  • Experience in Application Development/APIs, Agile development methodology
  • Utility experience (electric, water, and/or gas)
  • Intermediate experience level or better with SQL to include SQL development
  • Intermediate experience level or better with Microsoft Excel
  • Strong ability to multitask and resolve issues with urgency
  • Experience in global Industry or IT environment

Responsibilities For IT Application Analyst Senior Resume

  • Experience in Petrochemical environment
  • Leads analysis of potential application solutions, identifying and recommending solutions to address functionality gaps in the application
  • Remains current on emerging application and solution trends and functionality; provides functional expertise for assigned applications and systems
  • Knowledge of IT technical components and relationships in order to identify problem sources concerning system operations
  • Interface with the applications’ users and business units when necessary

Responsibilities For It-it Application Analyst Resume

  • Partner with J&J Business and IT Leadership to build upon the Global Labs service strategy and roadmap
  • Exposure to Tableau is added advantage
  • Communication- Status updates, functional documentation
  • In depth knowledge in SAP Rates configuration, Intercompany Data Exchange (IDE) and Energy Data Management (EDM)
  • Responsible for shepherding the business through the creation of Business Technical Requirements Documents for Warehouse/ Merchandising, POS, and Rental applications
  • Ensure that the solution delivered to stakeholders meets the business need(s) for which the project was undertaken. Verify and validate the requirements as well as validate the solution through UAT to ensure that it actually does meet the business need(s)

Responsibilities For IT Application Administration Lead Resume

  • Plan, prioritize and lead business projects by leveraging project management methodology
  • Contribute to the management of Warehouse, POS, Merchandise and Rental applications enhancement life cycles
  • Develop, support, and deploy Database (Packages, Procedures, Views, SQL) related code and configuration changes
  • Manage daily inline activities of application support, deployment, Linux and DBA managers
  • Communicate status, risks and mitigations to accomplish on time delivery of support patches and deployments

Responsibilities For Senior Analyst, IT Application Mgmt Resume

  • Provide product feedback to Software Development and Architect teams
  • Ensure resources are appropriately balanced between keep-the-lights-on and project based activities
  • Create and control organizational objectives with staff for driven results
  • Provide technical budget input for OPEX and CAPEX needs
  • Quickly learn and support new applications and technologies
  • Understand workflow of Datacenter Infrastructure technology

Responsibilities For Manager IT Application Maintenance & Operations Resume

  • General knowledge of Agile SDLC methodologies to troubleshoot, debug, and support production applications
  • 1st level support for computer hardware, OS, critical office application like Gmail, McAfee etc
  • 1st level information security management & control
  • Inventory management & control for computer hardware and software
  • Closely work with 2nd level support (Regional team or Corp) to fix the issue
  • Track and communicate status of your delivery to your stakeholders in a timely fashion
  • Lead and participate in process improvement initiatives at your team, across your department, and across JAX as required
  • Stay up to date on latest market and strategic trends
  • Familiarity with JSP, Web Services and REST API integrations

Responsibilities For IT Application Director Resume

  • Basic knowledge of client/server networks
  • Troubleshoot and resolve standard issues and identify the need to escalate issues to a higher level
  • ITIL Foundation (or higher) certification
  • Texas Class C Drivers License
  • Experience developing and supporting Single-Page-Application and responsive web design using AngularJS, HTML 5, CSS, and JavaScript Frameworks (Bootstrap and jQuery)

Responsibilities For IT Application Admin Resume

  • Experience with Cognos or Momentum
  • Manage on-call rotation responsibilities in support of a 24X7 Operations initiative with management teams
  • Work from home, due to the often rigid support schedule
  • After hours and alternative work schedule, as dictated by needs of the business
  • Advanced knowledge of CRM (Customer Relationship Management) solutions, including DMP (Data Management Platform) and Campaign Management processes/applications is desired
  • Support the development and delivery of EVMS training for all designated COTRs and Government Project Leads
  • Knowledge of the Capital Markets related regulatory environments is an asset

Responsibilities For Director, IT Application Services Resume

  • CISA, CISSP, CISM, and/or other Project Management designations are an asset
  • Support management and execution of EVMS work associated with multiple contracts and assist the COTR/Project Lead with the development of meaningful Earned Value analysis/interpretation to support timely and effective decision-making
  • Continually assess EVM reporting based on evolving DNI/DoD policy and related implementation guide for compliance and develop program specific EVM implementation plans based on this assessment
  • Monitor EVM related data calls and prepare response(s)
  • Support the application of program management best practices for implementation of earned value concepts across all designated efforts
  • Assess applications and services throughout their lifecycle to include design, test, operations and improvement
  • Provide service-related input, review and disposition of service change requests
  • Identify internal processes to provide and support the service, improve when necessary
  • Participate in IPT meetings and review process boards

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