IT Program Resume Sample

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Manuela Connelly
344 Cameron Shoals,  Houston, TX
+1 (555) 871 2774

Work Experience

IT Program Director
02/2018 - PRESENT
Houston, TX
  • Engaging with client leadership to ensure proper expectation setting
  • Large scale Project & Portfolio Management experience
  • Large scale implementation of Measurements and Metrics to communicate performance to Business and Technical leaders
  • Project leadership responsibilities including the creation and management of project plans, requirements, budget, schedule, communication, and delivery
  • Experience in leading process improvements and proficient with lean, agile, design thinking & liberating structures
  • Possess strong analytical skills, have excellent interpersonal skills, and have proven written and verbal communication skills
  • Influence without authority and exhibit strong empathy skills
  • Prioritize and handle multiple tasks in a high pressure environment
  • Contribute to the development of a strategy and put ideas into action
IT Program
05/2013 - 10/2017
San Francisco, CA
  • Perform IT Business Analysis and Business Modeling around the BU’s product delivery strategy; articulate resulting requirements at both the business and IT levels
  • Realize and remediate service issues between IT and BU’s, including IT representation to Product Managers, Partner Managers, and Partners
  • Program execution such that business area/functional partners’ requirements are met by flawless performance on services and programs
  • Responsible for understanding IT interdependencies, scheduling PM and/or BA resources, and executing tasks against pre-defined plans in the context of Staples’ Project Development Life Cycle, Project Management processes, Business Analysis processes, Change Management and other standard IT processes
  • Able pass a ten (10) year background check and pre-employment drug test
  • Manage all aspects of large, multiple related projects to ensure the overall program is closely aligned to and directly supports the achievement of the company's strategic objectives in a professional and successful way
  • Manage a portfolio of the most complex initiatives that span multiple lines of business and strategic partners
Entry Level IT Program
06/2010 - 02/2013
Boston, MA
  • Project Management experience
  • Hands-on Agile/Scrum experience
  • Clear passion for driving organizational change through cross-team collaboration
  • Self-driven success in leading teams
  • Solid analytical skills and business acumen including developing knowledge of multiple divisions
  • Lead IT Technical Execution across IDS’ portfolio of programs
  • Build, develop, and grow any business relationships vital to the success of Business Units (BU’s )
  • Proactively engage and influence Executive Management to align IT BU’s


Whitworth University
2005 - 2009
Bachelor's Degree in Computer Science

Professional Skills

  • Excellent planning and organizational skills. Proven ability to manage concurrent complex projects
  • Excellent planning, reporting, conflict management and organizational skills
  • Excellent quantitative analysis and experience working with database products, along with product or project management experience
  • Demonstrated work experience effectively and independently performing in a fast paced, dynamic environment
  • Demonstrated collaboration and teaming skills at all levels of the organization
  • Strong interpersonal skills (i.e. communication adaptability, meeting facilitation, negotiation, mediation, conflict management)
  • Excellent communication, presentation, written, and interpersonal skills needed to influence customers, (internal and external) and other managers

How to write IT Program Resume

IT Program role is responsible for leadership, analytical, architecture, retail, finance, training, integration, database, security, reporting.
To write great resume for it program job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For IT Program Resume

The section contact information is important in your it program resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your IT Program Resume

The section work experience is an essential part of your it program resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous it program responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular it program position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative IT Program resume experience can include:

  • Lead training efforts related to the IT teams and customer Edwards’ user community including communications and process-specific improvement recommendations related to service delivery
  • Provide mentoring to IT staff and teams as-needed to ensure awareness of service delivery methods and processes related to individual teams’ processes and delivery requirements
  • Work closely with business sponsors and stakeholders to ensure projects are successfully executed and delivered on time, on budget, with high quality, and meet the business objectives. Build relationships with business partners and maintain confidence in IT’s ability to deliver
  • Strong communication skills and standing at senior level
  • Strong interpersonal skills including problem solving, decision making, influencing, and change management
  • Excellent problem-solving skills and thought leadership

Education on an IT Program Resume

Make sure to make education a priority on your it program resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your it program experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in IT Program Resume

When listing skills on your it program resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical it program skills:

  • Proven experience in developing and implementing effective program/project management policies & procedures
  • Demonstrated experience building effective working relationships within
  • Strong leadership skills including the ability to develop, mentor and motivate direct and indirect (matrixed) reports
  • Effectively manage program risk through risk identification, quantification and control using formal program management practices
  • Demonstrated experience managing IT Infrastructure projects in data, voice, and video
  • Broad range of program management, business, and leadership skills required

List of Typical Experience For an IT Program Resume


Experience For IT Program Director Resume

  • Demonstrated effective project management skills to simultaneously manage multiple projects to include: personnel, budget, schedule and risk
  • Demonstrated strong communication skills (written, verbal and presentation)
  • Is able to effectively influence and drive business priorities given resource availability and system limitations
  • Demonstrated ability to effectively present and interact across multiple organizational levels
  • Demonstrated experience organizing official records, policy reviews, and correspondence for transition between the periodic transition of executive leadership
  • Prior experience serving as a project manager or consultant to government clients
  • Has 3-5 years of proven experience within Digital Marketing IT

Experience For Director, IT Program Management Resume

  • Solid understanding and experience in the Agile/Scrum software development methodology
  • Proven ability to operate and execute large-scale programs
  • Strong knowledge and experience in waterfall and agile methodologies
  • Demonstrated experience with Infrastructure budget responsibilities
  • Proven experience with LM IT and Space IT organizations and future direction
  • Experience developing Standard Operating Procedures (SOPs), job aids, and hands-on training materials.Desired Qualifications

Experience For Senior Mgr IT Program Mgmt M&A Resume

  • Experience developing executive communications, including email, presentations, and official memoranda
  • Experience with Managing Hybrid Cloud Environment
  • Experience leading a program portfolio of $10M +
  • Prior success leading programs / portfolios of $20M+
  • Experience managing budgets and vendor management
  • Business and/or technical consulting experience or equivalent
  • Proven leadership ability in a complex, matrix organization
  • Able to form effective global and multi-disciplinary teams (resources from AML Technology partners, business partners and externals)

Experience For Director, IT Program Management, Data Resume

  • Demonstrated knowledge of supported discipline
  • Agile Delivery Methodology hands on practical experience required
  • Experience and background with Cyber Solutions/Architectures
  • Experience and background with Cloud implementation
  • Demonstrates self-discipline and self-motivation in all aspects of job performance

Experience For IT Program Execution Team Lead Resume

  • Coordinates and schedules all training and training completion reports for team personnel
  • Leading strategic planning processes
  • Drive IT technology roadmap while working with business leaders and IT peers
  • Ensure compliance policies are adhered to during the project life cycle
  • Provides strategic planning objectives and identifies key execution milestones to ensure a project remains on schedule
  • Establishes enterprise-wide practices, processes, and tools to enhance information-sharing and collaboration

Experience For Manager IT Program Management Resume

  • Manages overall budgets, resource allocation, and forecasting across all projects within a given program
  • Coordinates status of documents and reports. Updates and prepares listing of weekly or monthly status reports
  • Develops processes and documents standard operating procedures for workflow management and quality assurance of all contract deliverables
  • Captures meeting minutes and coordinates action items to ensure completion
  • Oversees technical operations within an office, conduct facility management, and provide technical administrative support during all meetings
  • Completes all expense, travel, and timekeeping reports, as needed
  • Success obtaining results in a large corporate, matrixed environment
  • Boston-based resource, willing and able to travel up to 20% of the time if required
  • An innovative and entrepreneurial mindset to solving problems

Experience For IT Program Dir Resume

  • IT Security, Cyber Security, Security Operations, Security Engineering
  • Business capability definition & business process modeling
  • Manage key vendor relationships to improve service levels and achieve business outcomes
  • Planning and executing programs from start to completion – includes business process re-engineering, budget planning and management, roadmap development, resource planning, risk mitigation, stakeholder management and operational readiness
  • Experience and ability to plan and execute complex IT tasks and projects effectively with minimal direction and oversight
  • Manage project scope and objectives and ensure project deliverables are validated with clients, management and staff
  • Program communications – includes written and verbal team and executive committee (c-level) updates
  • Balance change and risk management as needed to satisfy program goals
  • Ensure program outcomes adhere to internal policies and legal guidelines

Experience For IT Program Senior Mgr Resume

  • Mature, highly developed leadership style
  • Sales Lifecycle business process knowledge
  • Accountability – take ownership and responsibility for all assignments and ensure they are followed through to completion
  • Provides thought leadership with regard to project execution and project organizational processes
  • Partners with Finance to manage the PSG IT capital budgets, with a focus on
  • Lead IT projects or sub-projects that deliver new or enhanced technology solutions using industry best practice system development lifecycle methodologies, including Agile
  • Own end-to-end accountability for program delivery

Experience For Entry Level IT Program Resume

  • Manage project / sub-project financials
  • Provide technical and analytical support to the project teams
  • Accountable to interface with the Product Development teams as well as with senior managers from across CA Technologies
  • Ensure consistent use of common processes across all projects
  • Ensure the work effort remains feasible from a business standpoint
  • Identify and manage risk factors across the organization. Advise on mitigation strategies
  • Has both business and technical focus. Ensure the program is successful in both aspects
  • Serves as the single point of contact for the individual Project Managers, IT Leaders and business stakeholders

Experience For Director if IT Program Management Resume

  • Uses required expertise to successfully mitigate risk and manage expectations at the program level. Recommends and/or implements corrective actions as needed at project/program levels
  • Interfaces with senior leadership for matters of operational and technical delivery
  • Formulates and enforces work standards, assigns employee schedules, reviews discrepancies, supervises personnel, communicates policies, purposes, and goals of the organization
  • Oversees the activities of all the task areas
  • Creates, edits, and delivers contracted deliverables to the client and manages expectations for scope, schedule, and resources
  • Provides daily tactical project management support to meet requirements
  • Prepares and reports program status on a periodic basis for senior and executive level management briefings
  • Overall management, tracking and reporting of cross-functional work, ensuring that the CORE program is delivered on time and within budget, adheres to high quality standards, and remains aligned to the strategic objectives of IT and the Business

List of Typical Skills For an IT Program Resume


Skills For IT Program Director Resume

  • Demonstrated experience in program management skills including risk, earned value and problem management
  • Mentoring and growing the program leadership skillset in the IT PMO
  • Demonstrated experience developing staff by providing training, performance feedback
  • Demonstrated experience in developing and communicating technical strategies and plans
  • Demonstrated experience utilizing a diverse talent pool to achieve objectives and results
  • Demonstrated experience providing innovative, integrated solutions
  • Demonstrated experience fostering horizontal integration

Skills For Director, IT Program Management Resume

  • Experience managing IT portfolios and financials; successfully managing complex projects with competing demands
  • Experience client facing consulting/contracting
  • Experience mentoring, training and coaching diverse staff
  • Demonstrated expert-level knowledge in planning, directing, and managing large scale Enterprise Level projects/operations
  • Has experience in establishing and leading production support and enhancement teams, including both internal and out-sourced models

Skills For Senior Mgr IT Program Mgmt M&A Resume

  • Maintain organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans
  • Work experience building/leading/Participating in a Project Office in multiple industry environments
  • Broad based IT experience including working knowledge of portfolio / program / project management and systems design / development / implementation
  • Participate in business planning and portfolio level resource management by influencing client’s strategic priorities and decisions
  • Strong understanding of banking / Client and AML
  • Experience implementing new processes and driving change within a large organization
  • Experience in preparing and delivering presentations to senior executive staff
  • Experience providing technical training

Skills For Director, IT Program Management, Data Resume

  • Experience and background in designing/implementing SW defined Netwoks
  • Strong knowledge of Windows and nix operating systems (e.g. Solaris, Irix)
  • Responsible for providing effective leadership to Program and Project Managers
  • Responsible for identifying new ways to drive consumer engagement and the consumer experience in line of business needs
  • Strong understanding of how technology impacts Aramark’s operations, consumers and clients
  • Experience in the retail, QSR, and/or hospitality industries related to the implementation of consumer facing packaged technology solutions
  • Experiences leading programs in the healthcare domain

Skills For IT Program Execution Team Lead Resume

  • Demonstrated knowledge of Marketing and Loyalty related business functions and applications
  • Demonstrated knowledge of Campaign Management and Reporting/Analytics related business functions and applications
  • Excellent understanding of the purpose, culture and fundamentals of Client
  • Excellent understanding of Client’s structures, processes and objectives
  • Experience in working with regulated applications in a life science environment
  • Manage costs by establishing clear prioritization and accountability of projects and operations

Skills For Manager IT Program Management Resume

  • Experience serving as the single manager and delivery interface of multiple concurrent projects at multiple geographic locations
  • High performance computing experience (Penguin, Cray)
  • Proven ability to manage programs across global centers
  • Establishes policies, procedures, tools and best practices for effective Program and Project Management
  • Ensuring ongoing delivery of incremental business value while minimizing waste

Skills For IT Program Dir Resume

  • Leading and collaborating with global, cross-functional project teams to deliver complex solutions
  • Mentoring and motivating team members to succeed
  • Supporting business partners in the development of processes, procedures, and training
  • Understanding of the political dynamics of the enterprise, and how to navigate them
  • Understanding of the political dynamics of the enterprise and how to navigate them
  • Maintains precise, accurate and timely meeting documentation, and is adept at actively tracking/managing follow ups
  • Always thinking of different ways of thinking through new technologies and emerging processes
  • Facilitates budgeting/cost analysis/funding requests
  • Critical Reasoning and Thinking

Skills For IT Program Senior Mgr Resume

  • Schedules reviews of existing capabilities and compare to new and emerging capabilities
  • Maintains files/filing system (both physical and electronic copies). Assists with processing timesheets and travel forms
  • Provides event support, to include all administrative details, coordinating facility availability and providing VTC and communications assistance
  • Direct research in emerging technology by studying organization goals, strategies, practices, and user projects
  • Effectively manage time and program costs through activity duration, sequencing, estimating, schedule development and control, resource planning and cost estimating and budgeting and control using program management practices
  • Effectively manage communications during complex program environment through communication planning, information distribution and performance reporting using formal program management practices

Skills For Entry Level IT Program Resume

  • Implement change initiatives with hands on business process re-engineering and organizational change management experience
  • Have an eye for consistency in reporting
  • Present program status updates to the executive steering committees
  • Provide coaching and guidance to project managers as needed
  • Responsible for fiscal year planning, project execution, resource management, and financial management for the Tax Portfolio
  • Responsible for support and maintenance of existing Tax technology solutions

Skills For Director if IT Program Management Resume

  • Evaluates the applicability of emerging technologies and uses this information to significantly influence future IT and/or consumer and business strategy
  • Leading multi-million dollar technology program portfolios
  • Knowledge of applicable regulations and accounting policies
  • Mentor and develop resources in strategy development & execution and operating model concepts
  • Advanced expertise in manufacturing, quality and supply chain systems (MES, LIMS, OSI-PI, etc)
  • Knowledge of latest IT capabilities in a regulated manufacturing space
  • Responsible for the sustaining the Capital Markets technology systems
  • Focus on customer service – approach our business partners as customers and ensure we are delivering a quality service
  • Provide oversight to several project teams and ensure projects meet budget, timing, client expectations and organizational standards

List of Typical Responsibilities For an IT Program Resume


Responsibilities For IT Program Director Resume

  • Demonstrated work experience developing effective stakeholder and partner relationships
  • Excellent presentation skills including the ability to translate strategy and technology into business terms
  • Strong Compute/Storage/Networking Technical skills
  • Relevant work experience with 5 years’ experience years developing and executing strategic technology plans and/or project portfolios
  • Experience with leading Data Center Consolidation
  • Build a strong Customer Relationship at C-Level (IT, Engineering, Marketing, Finance etc.)

Responsibilities For Director, IT Program Management Resume

  • Proven knowledge and discipline around global functional annual operating plan planning and execution
  • Extensive experience working on Server Operations and Services or Infrastructure Operations and Services
  • Experience managing a Global team or program in a large, corporate matrixed organization
  • Strong knowledge of Microsoft Office and SharePoint
  • Confirmed experience with Telecom Operators

Responsibilities For Senior Mgr IT Program Mgmt M&A Resume

  • Demonstrated ability to work through technical, project, operational and resource challenges
  • Proven business acumen to manage multiple assignments and projects with the ability to balance technical requirements with business needs and affordability
  • Proven ability to lead virtual teams
  • Demonstrated knowledge of Customer Insight and Research business functions and applications
  • Experience with Cloud Enablement (AWS, Azure, Google)
  • Experience with Agile and Dev/Ops
  • Experience with all aspects of IT system development methodologies (requirements through implementation, and post implementation support)
  • Demonstrated ability to manage the details of programs / projects in order to drive them to successful closeout
  • Strong business acumen; ability to understand the key financial drivers and dynamics related to growth and an organization’s revenue goals

Responsibilities For Director, IT Program Management, Data Resume

  • High knowledge and experience in integration of non-SAP with SAP systems, both internal and off-the-shelf software
  • Maintains precise, accurate and timely meeting notes, and is adept at actively tracking/managing follow ups
  • Directs and coordinates the analysis, design, construction, testing, implementation, operation and support of information systems
  • Preserve assets by implementing disaster recovery, backup procedures, information security and control structures
  • Exercises pragmatism and an out-of-the-box approach to problem solving
  • Knowledge of retail banking products considered an asset

Responsibilities For IT Program Execution Team Lead Resume

  • Experinece and background working with public clound providers i.e. AWS
  • Interest in expanding one’s knowledge in the technology industry
  • Strategy methodology training and organizational capability & process implementation successes
  • Monitors standard project management and SDLC processes, procedures, and metrics to ensure consistency across the program, per the stated governance processes
  • Ensures development and execution of integrated project plans consistent with the overall scope of the program
  • Works closely with IT leaders, project teams and various stakeholders to ensure effective risk mitigation, issue resolution, resource management, and strategy alignment

Responsibilities For Manager IT Program Management Resume

  • Reviews and maintains IT financial forecast, evaluating actual expenses against approved financial targets and benefits goals, and ensuring the creation of action plans to address variances and effectively manage change controls
  • Allocates appropriate resources to ensure that projects or tasks are completed within committed time frames
  • Drives analysis and decision making support for key technical decisions, work priorities and program financial management in accordance with program governance processes
  • Reviews and approves supplier deliverables to ensure adherence to contractual obligations and approve payment
  • Identifies and implements required actions quickly in order to accomplish goals, eliminate roadblocks, and create focus
  • Has strong knowledge and expertise in the use of Project Management methodologies and a clear understanding of human resources policies/practices and change management techniques

Responsibilities For IT Program Dir Resume

  • Participates with IT management in the development of technology products, service standards and development efforts which impact the Information Technology and client/business area
  • Serves as an escalation point between the client/business area, the internal IT teams, and suppliers for the resolution of program issues and risks
  • Creates and maintains business and IT partnerships as appropriate
  • Experience in contract lifecycle management including deliverable review and acceptance, adherence to quality metrics, facilitation of change requests, validation of payment, and dispute resolution
  • Strong, general knowledge of the health care industry
  • Direct a team and provide leadership across teams to gather and organize inputs into a comprehensive, integrated project plan
  • Provide leadership, through strategic direction and active engagement, to align Global IT strategy development and execution process with Corporate strategy requirements and outcomes
  • Writes or consolidates official reports, correspondence, forms, charts, and drafts in which format and terms are complex and do not follow a standard pattern

Responsibilities For IT Program Senior Mgr Resume

  • Contribute to the assessment of business and technology risk and reward in portions of technology strategy development and design
  • Assess program requirements, manage to completion, identify and manage program resources, preparing and presenting proposals and recommendations to senior management
  • Manage the development of global strategies and operating model components. Provide guidance to leaders to ensure successful alignment & completion of objectives & goals
  • Foster a servant leadership culture through active engagement, leadership and the creation of a strong sense of alignment to organizational goals
  • Organizes and maintains executive-level functions, activities, workflow, official communications and records
  • Monitors various work products and contract deliverables to ensure the format is correct and appropriate policies and procedures are correctly carried out

Responsibilities For Entry Level IT Program Resume

  • Oversees workspace allocation and assignments
  • Compiles, catalogs, and maintains information on materials and documents. Interfaces with requesters and directs them to location of specific items
  • Arranges travel schedules and makes appropriate reservations. Maintains schedules and calendars; assists in budgeting tasks such as tracking leave and department expenditures. Schedules and maintains calendars for conference rooms and/or coordinates meetings
  • Maintains staff rosters, openings, and organization charts
  • Strong logical/critical thinking abilities, especially analyzing existing database layouts, application architectures, schemas and developing a good understanding of the application model
  • Expertise in process automation using Microsoft Office and SharePoint technologies
  • Develops standards, specifications and methodologies for systems operation
  • Analyze business needs presented by users and recommend technical solutions with completion timeline
  • Directs and develops, communicates and monitors project work plans and schedules for the development and support of information systems

Responsibilities For Director if IT Program Management Resume

  • Establishes IT policy and participates in the coordination of systems administration and network administration
  • Evaluates and assesses new technology for possible application
  • Work closely with the Agency's Emergency Preparedness Department to plan and coordinate IT functions in the event of an Emergent Event
  • Recommend information technology strategies, policies, and procedures by evaluating organization outcomes, identifying problems, and anticipating organizational requirements
  • Produce detailed timelines and implement effective project control for each software release

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