Investment Support Resume Sample

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Camylle Gusikowski
468 Thad Ways,  Phoenix,  AZ
+1 (555) 306 9142

Work Experience

Investment Support Specialist
05/2015 - PRESENT
New York, NY
  • Maintains and updates the security master, utilizing data from appropriate databases
  • Queries appropriate databases to supply research or resolve issues
  • Receives, reviews, and executes trade orders
  • Identifies situations in which trade orders result in an account overdraft, excess cash, or change in account objective
  • Contacts internal and external customers to confirm trade instructions
  • Notifies Financial Advisors regarding Mutual Fund and Separately Managed Account downgrades
  • Notifies Financial Advisors of upcoming maturities
Investment Support Analyst
11/2008 - 02/2015
Boston, MA
  • Notifies Financial Advisor upon completion of annual review
  • Provide and verify performance data
  • Set up and maintain all Investment Counselors’ computerized schedules of daily appointments
  • Respond to branches’, customers’, Investment Counselors’ or Regional Sales Managers’ special inquiries
  • Responsible for educating, strengthening and implementing policies in compliance with Corporate Policies and Regulatory requirements for the LISS Staff
  • Serve as liaison between Affiliate Sales Team and Operations Staff to provide improvement communications on operational/sales processes and procedures
  • Assists management in client communication, problem resolution and sales ideas
  • Acts as on-boarding specialist for all new IE & LISS employees
Analyst, Investment Support Services
12/2001 - 06/2008
Los Angeles, CA
  • Provides critical thinking to help meet and exceed YOY revenue and staffing goals
  • Good understanding of Foreign Exchange especially in the following areas\
  • Experience within asset management field, including knowledge of Fixed Income instruments and markets (Corporates, Mortgages, Treasury’s, Bonds and Attribution
  • Serving as Amec Foster Wheeler’s lead in developing, promoting, facilitating and implementing private sector involvement and investment in the energy and natural resources / extractives sector
  • Managing Amec Foster Wheeler’s Kabul-based local national staff and short term consultants focused on private sector involvement in energy and extractives / natural resources projects
  • Provide safekeeping of all original trust documents, Wills, Sundries, Family Business, and annual physical inventory of all sundry assets on record and Family Business files,
  • Support eRM maintenance cases; Restrictions, 18 Accounts, No Investment Responsibility, India Tax Cost, Officer Initials, ACH, Pledge, Address Residency Codes, Passport service changes, Recurring instructions setup and maintenance, and Wealth Passport statement “Opt Out” changes
  • Assist Portfolio Managers with implementation and execution of all dimensions of the investment process across a wide range of investment platforms and products


California State University, San Bernardino - Palm Desert Campus
1995 - 2000
Bachelor's Degree in Finance

Professional Skills

  • Monitor/facilitate on-boarding/transition management for new accounts resulting in error free account set up process and timely account set up and investment of funds
  • Good organisational skills and a flexible attitude are required to respond to rapidly changing priorities and to work under pressure to tight deadlines
  • Strong organizational skills; able to juggle competing demands
  • Strong IT skills including advanced MS Excel and MS PowerPoint
  • Experience speaking with or corresponding with customers/members in a professional setting – 1 year experience
  • Experience in a fast paced environment with on-the-job training (not classroom training) – 1 year experience
  • Programming experience (VBA, SQL, database) would be considered an asset

How to write Investment Support Resume

Investment Support role is responsible for travel, software, basic, securities, retail, finance, training, database, security, trading.
To write great resume for investment support job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Investment Support Resume

The section contact information is important in your investment support resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Investment Support Resume

The section work experience is an essential part of your investment support resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous investment support responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular investment support position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Investment Support resume experience can include:

  • Responsibilities include trade support, communication of trades across various internal partners, reconciliation of daily activities & production of portfolio reports, maintaining and updating client guidelines, monitoring of portfolio cash levels, and record retention
  • Strong interpersonal skills, with desire to work as part of a team, are crucial
  • Use time management effectively to balance administrative and coaching activities
  • Communicate effectively to peers, managers and senior leaders
  • Experience in computer applications such as Excel, Access, PowerPoint, and Word
  • Experience with trading global equity portfolios, familiarity with entire trade life cycle and regional nuances

Education on an Investment Support Resume

Make sure to make education a priority on your investment support resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your investment support experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Investment Support Resume

When listing skills on your investment support resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical investment support skills:

  • Facilitate effective on-the-job and classroom training that supports the business priorities and key performance drivers
  • Experience in the financial industry and experience in discretionary asset management, inclusive of mutual funds, SMAs and UMA products
  • Experience working within/or supporting an investment team
  • Working experience in Financial services, Investment industry or Pension industry
  • Operations or related experience
  • Investment experience

List of Typical Experience For an Investment Support Resume


Experience For Investment Support Analyst Resume

  • Completes auxiliary daily functions that include processing and communicating corporate actions
  • Detailed understanding of attribution, reporting, cash flow analysis, analytics
  • Relationship Management for SA Stone and Correspondent firms utilizing the SA Stone Solutions platform
  • Maintains a comprehensive conceptual understanding of the functions assigned
  • On-going review of procedures and resources to ensure proper alignment to business objectives

Experience For Investment Support Specialist Resume

  • Responsible for the oversight and administration of trading policies and procedures for model based portfolios
  • Proficiency with Pershing and various custodial platforms
  • Project involvement e.g. system changes, onboarding of new clients
  • Provide feedback on service observations, call stats, and call escalations
  • Monitor quality and production standards on a daily basis
  • Review relevant metrics reports for opportunities and recognition
  • Conduct routine informal and formal reviews with associates to identify strengths and growth opportunities

Experience For Investment Support Associate Resume

  • Ensure all associates follow Chase Retirement Services policies and procedures
  • Integrate and collaborate with peers and leadership to drive process, efficiency and effectiveness changes by establishing priorities for the group to include ownership and accountability
  • Is a positive change agent who supports a culture that incorporates our core values
  • Manage the Managed Account Database with current programs/products/models/accounts
  • Close any managed accounts on Envestnet and get the account liquidated if necessary
  • Receive and process day to day request between our Advisors and our third-party vendors (example cash raise request, tax harvest request, processing new managed paperwork)
  • Maintain relationships with outside vendors to help run our advisory platform and programs
  • Work with sales team to help resell our advisory platform to recruits and correspondent firms

Experience For Investment Support Manager Resume

  • Proficient in MS Office products with focus on Excel
  • Develop positive and productive relationships with business line partners (sales, support and management)
  • Lead by example in professional and ethical manner
  • Supports the Portfolio Management Groupto ensure flawless execution on trades. Confirms trades executed in the trading system with our counterparties. Independently resolves discrepancies with brokers and custodians
  • Leverages knowledge of financial markets, instruments and drivers to independently identify and resolve trade settlement issues
  • Reconciles investable cash on a daily basis. Ensures timely resolution of discrepancies between custody banks and the trading platform prior to publishing to portfolio managers
  • Independently resolves problems and exercises judgment in elevating material issues. Recognizes opportunities, recommends process improvements and implements proper solutions to gain efficiencies and ensure quality
  • Assists in the creation of workflow procedures and maintains comprehensive documentation of all current policies and procedures
  • Serves as a resource to the department and willingly shares expertise. Becomes cross-trained and able to provide coverage as needed. Supplements and supports on the job training

Experience For Director, Product & Investment Support Resume

  • Maintains unit dashboards to support Vanguard's Unmatchable Excellence (VUE) efforts. Gathers metrics to identify trends and make process improvement recommendations. Participates in divisional and departmental VUE process improvement efforts
  • Understands and participates in the mitigation of unit's business risks
  • Manage the CIM NAM Operations team responsible for administration of Traditional and Multi-Asset Class portfolios
  • Ensure documented procedures are followed and managed through metric based analysis
  • Manage the periodic model update process for the Multi-Asset Class portfolios for strategic and tactical updates
  • Manage the CIM Equity Portfolio Associate team

Experience For Investment Support Senior Specialist Resume

  • Oversee daily reconciliation processes between custodial platforms and various technologies. Systems, escalating potential breaks to Portfolio Management teams as early as possible
  • Resolve various trade based inquiries and resolve with counter parties and operational support areas
  • Oversee error correction process and error account reconciliation
  • Respond to inquiries from the business related to transaction processes, historical data and ad-hoc client requests that require escalation beyond daily work
  • Maintain accurate MIS to support MCA and internal controls

Experience For Investment Support Representative Resume

  • Supporting the Head of Operations & Research Support (Edinburgh) and the equities teams based in Edinburgh by the co-ordination of reporting requirements across the portfolios
  • Collaborating with the investment writing and marketing teams in distribution to produce regular content to support the marketing of the funds
  • Reviewing and proofing marketing materials e.g. DDQ’s, RFPs, etc., ensuring appropriate and clear language is used in accordance with the Janus Henderson literature principles, for product documentation and disclosures
  • Ensuring disclosures, i.e. investment objectives and policies, and respective risk disclosures are reflected consistently within product documentation and across like products (where jurisdictional regulations permit)
  • Excellent attention to detail with strong numerical and analytical skills
  • Strong interpersonal skills with the ability to build relationships internally and externally

Experience For Cwm-investment Support Senior Specialist Resume

  • Excellent interpersonal, client service and communication skills
  • Work independently, and to function effectively within a team
  • Strong interest in the investment industry
  • Preparation of materials / data for internal / external client meetings
  • Idea generative to enhance efficiencies
  • Advanced knowledge of Bloomberg and other market data platforms

Experience For Team Lead for Private Sector Investment Support Resume

  • Knowledge of Factset and Morningstar systems an advantage
  • Provide customer service to investment advisors and clients
  • Support all operational aspects of the retail broker-dealer, investment advisory program, and insurance / annuities business
  • Execute equity, option, mutual fund and UIT transactions
  • Support the office of supervisory jurisdiction through the review of operational reports

List of Typical Skills For an Investment Support Resume


Skills For Investment Support Analyst Resume

  • Proven track record of managing own workload
  • Maintain strong relationship and manage procedures with the middle office support team
  • Reviewing set up and ensuring processes are administered as per standard guidelines before billing
  • Handling and processing of assignments within predefined established guidelines
  • Composing written responses to members utilizing templates
  • Understanding of different security types and how they are traded

Skills For Investment Support Specialist Resume

  • Understanding of investment management and asset allocation principles
  • Working towards a CFA designation would be considered an asset
  • Training and consultation on our advisory platform for current and new Financial Advisors
  • Reviewing member correspondence and member information (within CRM Portal)
  • Contacting members by phone – outbound only – for acknowledgment of receipt of correspondence
  • Responding to regular and ad hoc data requests from the equity / sales and client teams
  • Provide documentation, troubleshooting and training to staff in existing applications
  • Facilitate the preparation of meeting materials, resolve performance outliers, and manage fixes with admin and global delivery

Skills For Investment Support Associate Resume

  • Execute step to maintain asset allocation guidelines using the AAM tool
  • Utilization of numerous trading platforms
  • Support, administration and maintenance of existing finance systems
  • Assist and support ongoing implementation of new finance systems and services
  • Create project and test plans and documenting business requirements
  • Handle Data warehouse report writing and SQL queries in proprietary systems
  • Currently possess or pass Series 7 and 63 license exam within 90 days of hire required (study time, materials and training provided)
  • Works toward gaining knowledge to back up support for assigned functions
  • Provide analytical and communication support for client related presentations and marketing support materials

Skills For Investment Support Manager Resume

  • Assist analyst teams in managing the RJ Trust Mutual Fund Model portfolios
  • Manage all the quarterly performance reporting for advisors that opt for printed reports
  • Set up all new managed accounts on Envestnet and getting the accounts invested in the correct programs/products/models
  • Reconcile activity and/or issues with Envestnet. Process trade correction and managed account billing as necessary
  • Take incoming calls from the field on all advisory questions

Skills For Director, Product & Investment Support Resume

  • Liaison with Envestnet for ongoing account maintenance
  • Contact for FAs for ongoing account maintenance
  • Liaison with outside print vendor on performance reporting
  • Review and enhance existing procedures for scalable risk adverse solutions
  • Facilitate the creation and maintenance of Investment Policy Statements
  • Execute portfolio re-balancing trading due to liquidity needs, bond maturities, and excess cash, buy/sell implementation, investment recommendation implementation - deployment of cash liquidation of positions

Skills For Investment Support Senior Specialist Resume

  • Set up of sponsor codes, creation and maintenance of client consolidations
  • FACTSET and/or Morningstar experience
  • Handle trade order entry for portfolio transactions and manager replacements, and oversee trading on AAA system
  • Team with Portfolio Management Assistant(s) to ensure consistent support for the PS/PM team
  • Microsoft Office products – Word, Excel & Outlook
  • Familiarity with a customer relationship software type program – a system that houses multiple data elements for a member and their products
  • Any other computer based programs/systems used in business

Skills For Investment Support Representative Resume

  • Customer Service Representative II or III
  • Call Center Team Lead/Management
  • Sales (Financial Advisor, Licensed Personal Banker or Sales Assistant)
  • The ability to communicate and influence people from various technical backgrounds and at all levels of seniority both verbally and in the written form
  • Test and implement system upgrades, new functionality and business reports relevant to finance
  • Collaborate with finance application vendors, various departments and other parties to implement upgrades, releases and enhancements as well as communicate any changes to relevant users

Skills For Cwm-investment Support Senior Specialist Resume

  • Provide technical support to the users globally
  • Support the corporate strategies, plans and policies, development initiatives
  • Support the Operations Team requests
  • Detailed knowledge of FINRA Series 6, 7 and 65/66 investment products required
  • In-depth knowledge of business needs, and insurance industry practices
  • Thorough knowledge of IRA and Qualified Retirement Plan IRS rules and regulations
  • Basic knowledge of computer based applications, Microsoft Office desired
  • Responsible for account maintenance for institutional and retail trust and custody clients

Skills For Team Lead for Private Sector Investment Support Resume

  • Centralized point of contact for account maintenance
  • Current and active FINRA Series 7 and 63/66 licenses OR Series 6 and 63/66 are required
  • Knowledge of First Rate, Portview, Reg 9 and PACE technology systems
  • Prepare reports and analytical output for daily portfolio management meetings and weekly investment committee meetings
  • Partnering with the Industry and Competitive Intelligence team to analyze competitors’ products and identify areas of differentiation and competitive advantage

Skills For Analyst, Investment Support Services Resume

  • Leveraging the knowledge and expertise of Prudential’s economists to develop messaging on economic trends, economic outlooks and financial market performance
  • Conducts the weekly rebalancing and executes trading for the Charitable Endowment Fund (CEF)
  • Prepares the monthly Trust Investment Committee (TIC) agenda reporting on account reviews
  • Completes the quarterly Board reports for the Charitable Endowment Fund
  • Completes annual review for less complex trust accounts
  • Contacts Financial Advisor if any investment policies are violated
  • Collaborates with Financial Advisor to make the necessary portfolio adjustments in order to comply with investment policies
  • Serves as lead person for audit requests related to investment activity and prepares documentation on investment activity for internal and external auditors
  • Assist customer service representatives with day-to-day issues and customer problem resolution by taking escalated calls when necessary, performing 24-hour call backs when necessary

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